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NHTSA ID Number: 10189668
Manufacturer Communication Number: Subaru Tech Tips
Summary
QMR of the Month
Articles Contained in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………PAGE
(00) STIS New Releases…………………………..10-11
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
Tech Tips Greatest Tips
(01) Combination Meter and BIU shipments
to SOA………………………………………………….. 3
(06) C1921 – Electronic Parking Brake
Inoperative………………………………………….3-4
(15) Homelink Mirror, No Operation
with Key Off………………………………………….. 4
(15) Failed RES:
Reference Error Code SER-4357………………. 5
(15) CP1 software version verification……………. 6
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS0221 2021 February TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10189668
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
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SEOCONTENT-START
February 2021 TechTIPS Page 1 of 9 Subaru Service and Technical Support Line Newsletter ©2021 Subaru of America, Inc. All rights reserved. 01 QMR of the Month We are pleased to announce this month’s QMR of the Month Winner: Diego Rubio-Rodriguez from Subaru of Las Vegas in Las Vegas, NV The winning Quality Monitoring Report selected from December’s submissions involved the diagnosis and repair of a 2020 Ascent with a customer concern of multiple warning lights in the combination meter and the EyeSight indicator coming on intermittently. Diego’s initial inspection for DTCs revealed a U1235 for Lost Communication with EyeSight. He began by connecting his scope to check both the low and high-speed CAN wiring at the EyeSight camera harness connector, R137. From there, he removed the driver’s A-pillar trim to access the i157 / R50 connector. With his scope still connected, he found the low speed CAN readings would fluctuate wildly when wiggling the harness connector but, the R96 / i19 connection is right next to i157 / R50. After a closer inspection of both connectors, pin 6 of i19 had backed out of the connector body due to a broken lock tab. A temporary repair was made to confirm the cause of the condition had been isolated before Diego proceeded to order the affected instrument panel harness. After installation of the replacement instrument panel harness, normal operation of all systems was restored. Diego provided a short video showing his scope patterns along with numerous photos of the failed pin terminal in support of his test results. In appreciation for going the extra mile and sharing his experience with us, Diego will be receiving the following from his Field Service Engineer: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page February 2021 home Continued on the next page February 2021 TechTIPS Page 2 of 9 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during June 2020 were: • Christopher Beckfield from Chilson Subaru in Eau Claire, WI • Leo Gilmore from Ruge’s Subaru in Rhinebeck, NY • James Robertson from Parkway Subaru in Wilmington, NC • Daniel Evans from North Reading Subaru in North Reading, MA Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during December, 2020 was Diego Rubio-Rodriguez, a Technician from Subaru of Las Vegas in Las Vegas, NV. Diego (center) is shown above after being presented with his $500.00 Snap-On Gift Card. Left to right are: Rob Wilkes, Subaru of America Field Service Engineer and Subaru of Las Vegas Service Manager Daniel Jongbloed. To Diego’s left are Subaru of Las Vegas’ General Manager Burton Hughes and Service Manager Steve Maffioli. Congratulations and THANK YOU to our December 2020 QMR of the Month Award recipient! February 2021 TechTIPS Page 3 of 9 Continued on the next page This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from June 2015. 01 Combination Meter and BIU shipments to SOA If it becomes necessary to send in a BIU, combination meter, or any other component during the course of a Techline correspondence please ensure that you or the person packaging the box takes the time to review the following. • Did you use enough bubble wrap to properly protect the Combination Meter from damage during shipping? • Is the box large enough to ensure the bubble wrap will keep the Combination Meter protected during shipping? • Is the BIU wrapped and away from the Combination Meter to avoid damage or scratches? • Did you include a copy of the fax form in the box with your return address? Packing materials we suggest you avoid using: • Styrofoam packing peanuts • Inflated bags 06 C1921 – Electronic Parking Brake Inoperative DTC detecting condition: • A fault is detected if the switch was positioned at lock or release continuously for 90 seconds while the vehicle is stopped. • A fault is detected if an irregular switch condition continues for a predetermined period of time immediately after the switch position is changed. A fault is also detected if the switch condition is not confirmed afterwards. • A fault is detected if the switch harness is open or shorted. Continued on the next page February 2021 TechTIPS Page 4 of 9 06 C1921 – Electronic Parking Brake Inoperative (CONTINUED) When diagnosing a C1921 trouble code, be sure to thoroughly inspect the EPB switch. Since the switch is in close proximity to the center console cup holders, there is higher chance for debris and liquids to contaminate the switch assembly. When this happens, the result can be a DTC set or an inoperative EBP/switch. Sticky contaminates, such as spilled soda, can cause the switch to be ‘held’ also resulting in a DTC. If this is the case, do not attempt to clean the switch, it should be replaced. 15 Homelink Mirror, No Operation with Key Off Techline recently received an inquiry about a customer’s Homelink Mirror not operating when the key is in the off position. This was compared to like vehicles, where the operation was found with the key off. After investigating and discussing further with the supplier, the additional battery power to operate with the key off is not supplied to certain mirror assemblies. This depends on how the mirror was installed. • Accessory installed Homelink mirrors- Will Not operate with key in the off position. • Factory installed Homelink mirrors- Will operate with key in the off position. This is considered normal operation. Therefore, if faced with this concern, the Technician should check the vehicle inquiry to see which method the mirror was installed. Continued on the next page February 2021 TechTIPS Page 5 of 9 15 Failed RES: Reference Error Code SER-4357 Telematics Remote Engine Start (RES) is a very popular feature seeing high volume use especially during the cold winter and hot summer months. For example, during January 2021, customers made over five million RES requests! Because customers rely heavily on this feature, a clear understanding of the details is vital whenever diagnosing a failed RES concern. Diagnosing Telematics RES concerns can be challenging due to the lack of diagnostic trouble codes to indicate where diagnosis should begin. However, there are error messages which can appear on the MySubaru APP that may contain valuable information to help with diagnosis. If the customer arrives with a concern of RES requests are failing, one of the first questions should be is, what message appeared on the MySubaru APP following the failure? A screen capture of any messages that appear is valuable for reference and may be necessary when contacting Techline. An example of a message displayed following a failed RES request referencing an error code is shown here. Reference Error code SER-4357 indicates “negative acknowledgment” meaning although the vehicle has successfully received the RES request, there is a vehicle side system preventing engine start. Once the SER-4357 error message has been confirmed the on the customer’s phone, perform the preliminary diagnostic steps below: 1. Confirm the Telematics LED is GREEN. 2. Confirm proper operation of the power door locks. 3. Using the SSM4, verify the BIU indicates all the doors are locked. 4. Confirm proper operation of all door latch switches. 5. Using the SSM4, verify the BIU indicates all the door latches change from closed to open and vice-versa. 6. Verify the vehicle indicates it is in Park when the selector is in the Park position. 7. Using the SSM4, verify Park is indicated across all control modules consistently TCM, ECM, BIU, and KACM. 8. Verify the Push-button Start indicator functions as expected by illuminating GREEN when depressing the brake pedal with the engine OFF. 9. If Steps 1 – 8 are confirmed to be operating properly as indicated, contact Techline for assistance with additional diagnostic steps. Technicians need to ensure all the systems outlined above work properly as preconditions to a successful RES. If all the vehicle’s side systems are functioning as expected, there are conditions on the back end infrastructure which may be the root cause of the failure but present no indication. These back end causes can only be addressed by opening a Techline case. Technicians faced with a RES concern and a vehicle that is otherwise operating as expected should contact Techline BEFORE any additional diagnosis, parts replacement or unnecessary repairs which may result in extended downtime. Continued on the next page February 2021 TechTIPS Page 6 of 9 15 Software Version Verification Reminder: For infotainment related concerns please always remember to review as applicable: Technical Support Guide, TSB 15-177-14R “Gen 2 and Gen 2.1 Operating Tips”, TSB 15-221-18R “Harman Audio/Infotainment: Harman Generation 3.0 and 3.1 Operating Tips”, TSB 15-259-20R “Denso Gen 4 Cockpit One (CP1) Infotainment System Operating TIPS Technical Support Guide.” When confirming CP1 system software version information, it is critical to allow the unit to finish the boot-up process before accessing the version information screen. Failure to allow the process to complete could result in missing version information or asterisk symbols (****) as shown below. A good practice would be to wait a minimum of 3 minutes after the boot-up process begins at key on for this information to load properly. However, this should not be confused with no “RAD_SW” version and “DSP_FW” version displayed or showing asterisk symbols (****) AFTER waiting for the system to completely boot-up. That would be a sign of a failed software update. For more details see Subarunet announcement “Recall WRH-20 / WRI-20 Denso Gen 4 CP1 software update. Critical points to avoiding unnecessary hardware replacement” posted January 5, 2021. Note: Deck version as asterisk symbols (****) is normal when a CD Player is not installed. Continued on the next page February 2021 TechTIPS Page 7 of 9 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE E771SCC000 Accessory Installation Guide 2022MY BRZ Rear Bumper Appliqu… 10-Mar-21 WRB-21R Subaru Product/Campaign Bulletin Corrosion of the Air Condition… 10-Mar-21 12-315-21 Technical Service Bulletin Steering Column Cover Rubbing … 10-Mar-21 07-185-20R Technical Service Bulletin Seat Memory Control Module Dia… 10-Mar-21 F411SFL040 Accessory Installation Guide Crosstrek/Impreza 5DR Pet-frie… 8-Mar-21 07-191-21 Technical Service Bulletin DTC P257E / Hood Lock Assembly… 4-Mar-21 MSA5M2203A Owner Manual 2022MY Legacy Owner’s Manual 3-Mar-21 16-110-18R Technical Service Bulletin Reprogramming for “Shock” Felt… 3-Mar-21 H461SFL200 Accessory Installation Guide PORT INSTALLATION: 2019-2022MY… 2-Mar-21 12-314-21 Technical Service Bulletin Front Door Weatherstripping- D… 26-Feb-21 12-313-21 Technical Service Bulletin Rear Door Weatherstrip – Desig… 26-Feb-21 05-84-21 Technical Service Bulletin Front Wheel Hub Assembly- Desi… 26-Feb-21 12-311-21 Technical Service Bulletin Side Cowl Panel Trim- Design C… 25-Feb-21 12-309-21 Technical Service Bulletin Front Console Box Cover- Desig… 25-Feb-21 15-277-21 Technical Service Bulletin Exchange Cockpit Control Unit … 25-Feb-21 15-278-21 Technical Service Bulletin Telematics DTC B2A01- Diagnost… 25-Feb-21 16-132-20R Technical Service Bulletin Diagnostic Information for All… 23-Feb-21 15-234-18R Technical Service Bulletin 2019 Audio/Navigation & Power … 22-Feb-21 15-272-20R Technical Service Bulletin 2021 Audio/Navigation & Power … 22-Feb-21 15-214-17R Technical Service Bulletin 2018 Audio/Navigation Exchange… 22-Feb-21 15-249-19R Technical Service Bulletin 2020 Audio/Navigation & Power … 22-Feb-21 05-76-20R Technical Service Bulletin Front Wheel Hub Assembly- Desi… 22-Feb-21 05-83-21 Technical Service Bulletin Rear Sub Frame Bolts- Design C… 22-Feb-21 15-204-16R Technical Service Bulletin 2017 Audio/Navigation Exchange… 22-Feb-21 12-312-21 Technical Service Bulletin Center Console Armrest Cover -… 19-Feb-21 02-157-14R Technical Service Bulletin Engine Oil Consumption 19-Feb-21 01-167-08R Technical Service Bulletin Recommended Materials (All Veh… 18-Feb-21 F411SSJ000 Accessory Installation Guide 2020-2021 Forester Pet-friendl… 18-Feb-21 F411SAN020 Accessory Installation Guide 2020-2021 Outback Pet-friendly… 18-Feb-21 07-190-21 Technical Service Bulletin Part Change Information for th… 17-Feb-21 WRB-21 Subaru Product/Campaign Bulletin Corrosion of the Air Condition… 17-Feb-21 14-27-21 Technical Service Bulletin New Engine Support Assembly Re… 17-Feb-21 WRH-20R Subaru Product/Campaign Bulletin Rear Visibility FMVSS 111 Non-… 15-Feb-21 WRI-20R Subaru Product/Campaign Bulletin Reprogramming of Denso CP1 Inf… 15-Feb-21 05-82-21 Technical Service Bulletin Front Strut Dust Cover- Design… 15-Feb-21 07-189-21 Technical Service Bulletin Front Door Window Regulator- E… 15-Feb-21 07-184-20R Technical Service Bulletin Power Window Main Switch- Desi… 15-Feb-21 All revised publications are highlighted in yellow. Continued on the next page February 2021 TechTIPS Page 8 of 9 ITEM CODE ITEM TYPE TITLE CREATED DATE 15-221-18R Technical Service Bulletin Harman Audio / Infotainment: H… 12-Feb-21 12-310-21 Technical Service Bulletin Refinishing and Collision Repa… 11-Feb-21 15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 10-Feb-21 SOA567S011 Accessory Installation Guide Thule Ski Carrier (All years, … 9-Feb-21 SOA567K011 Accessory Installation Guide Thule Hull-a-Port XT (All year… 9-Feb-21 11-202-21R Technical Service Bulletin DTC P1160 / Extended Cranking … 8-Feb-21 15-240-19R Technical Service Bulletin New Harman Audio Amplifiers 5-Feb-21 11-199-20R Technical Service Bulletin Reprogramming File Availabilit… 4-Feb-21 11-201-21 Technical Service Bulletin DTC P0116 and / or Hard Starti… 4-Feb-21 07-155-19R Technical Service Bulletin Power Rear Gate (PRG) Control … 3-Feb-21 11-200-20R Technical Service Bulletin Reprogramming File Availabilit… 3-Feb-21 WRA-21 Subaru Product/Campaign Bulletin CVT Select Lever Cable Nut- Lo… 1-Feb-21 12-192-15R Technical Service Bulletin Windshield Cracking Concerns 1-Feb-21 17-17-13R Technical Service Bulletin Event Data Recorder (EDR) Func… 29-Jan-21 10-100-21 Technical Service Bulletin A/C Compressor- Manufacturing … 28-Jan-21 18-205-21 Service Manual Correction Service Manual Corrections 28-Jan-21 All revised publications are highlighted in yellow. 00 STIS New Releases (CONTINUED) Continued on the next page February 2021 TechTIPS Page 9 of 9 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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