2020 Subaru Legacy & Outback Steering Column Cover Rubbing Type Sound

NHTSA ID Number: 10189666

Manufacturer Communication Number: 12-315-21

 

Summary

This bulletin announces a design change made to the steering column cover in response to customer concerns of a rubbing -type sound heard when turning the steering wheel.

 

2 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU LEGACY 2020
SUBARU OUTBACK 2020

 

 

 


SERVICE BULLETIN

NUMBER: 12-315-21
DATE: 03/10/21

APPLICABILITY: 2020MY Legacy & Outback
SUBJECT: Steering Column Cover Rubbing -Type Sound

 

INTRODUCTION:

This bulletin announces a design change made to the steering column cover in response to customer concerns of a rubbing -type sound heard when turning the steering wheel.  When the steering column is tilted upward and into the proper position, the back of the steering wheel may contact the lower portion of the column cover trim.  A cushion has been added inside the cover to prevent the contact and eliminate the sound.

 

PRODUCTION CHANGE INFORMATION:

This bulletin will be revised with starting VIN information when it becomes available.

 

PART INFORMATION:

NOTE: The new cover assembly includes both the upper and lower sections.

Description  Part Number Application
COVER ASSEMBLY- COLUMN 34341AN10B Key Start Models
34341AN11B Push-Button Start Models

 

REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.

 

SERVICE PROCEDURE / INFORMATION:

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

The service procedures for steering column cover replacement remain unchanged.  Always take proper precautions whenever working with these highly visible interior trim components to protect them and the surrounding components from damage.  Refer to STIS and review the full requirements of the repair being performed.  The Service Manual procedures contain information critical to performing an effective repair first time, every time.

 

WARRANTY / CLAIM INFORMATION:

For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information:

Labor Description Labor Operation # Labor Time  Fail Code
STEERING COLUMN COVER R&R A658-103 0.3 RAH-25

 

IMPORTANT REMINDERS:

  • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
  • Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
  • Always refer to STIS for the latest service information before performing any repairs.

 


1 Associated Document

Manufacturer Communications

NUMBER: 12-315-21
DATE: 03/10/21

https://www.nhtsa.gov/recalls?nhtsaId=10189666

MC-10189666-0001.pdf 1024.703KB

MC-10189666-0001

 


 

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Last update on 2022-10-06 / Affiliate links / Images from Amazon Product Advertising API

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