NHTSA ID Number: 10187311
Manufacturer Communication Number: 12-221-17
Summary
This bulletin outlines a procedure for addressing customer concerns of a creaking sound isolated to the upper right corner of the rear gate area on the models listed.
3 Affected Products
Vehicles
SERVICE BULLETIN
NUMBER: 12-221-17
DATE: 07/14/17
| APPLICABILITY: | 2012-2013MY Impreza 2.0 Models 2013MY XV Crosstrek |
| SUBJECT: | Body Creak Sound from Right Upper Corner of Rear Gate Opening |
INTRODUCTION:
This bulletin outlines a procedure for addressing customer concerns of a creaking sound isolated to the upper right corner of the rear gate area on the models listed above. Over time, repeated twisting motions of the vehicle body may cause the overlapping layers of sheet metal in the affected area shown in the images below to come in contact and generate a creaking-type sound.
PRODUCTION CHANGE INFORMATION:
A production change was made November 20, 2012, after VIN D*819916 to the body structure increasing the clearance between the layers of steel.
PART INFORMATION:
Castle Products “Endura” is a penetrating spray grease product available through their network of local distributors. To find your closest local distributor, go to: http://www.castlepackspower.com or call: 1-800-876-0222.
SERVICE PROCEDURE / INFORMATION:
- Using a set of chassis ears, confirm the sound is coming from the referenced area.
- CAREFULLY remove the inner trim panel and rear gate weatherstrip for access.
Cross-section view of the affected area
- Separate the layers of sheet metal as shown below.
CAREFULLY insert a flat-blade screwdriver in this area to separate the layers of sheet metal.
- After separating the layers of sheet metal, SPARINGLY apply a SMALL amount of the Endura penetrating grease into any newly-created gap using the aerosol applicator tube to be more precise and eliminate any overspray.
- Reassemble the trim and weatherstrip in reverse order then road test to confirm the repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information:
| Labor Description | Labor Operation # | Labor Time | Fail Code |
| 2012-13MY IMPREXA / XV REAR GATE OPENING CREAK SOUND REPAIR | A900-621 | 1.1 | OCF-20 |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
1 Associated Document
Manufacturer Communications
NUMBER: 12-221-17
DATE: 07/14/17
https://www.nhtsa.gov/recalls?nhtsaId=10187311
MC-10187311-0001.pdf 385.562KB
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Last update on 2022-05-20 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-05-20 / Affiliate links / Images from Amazon Product Advertising API
