NHTSA ID Number: 10186304
Manufacturer Communication Number: WRJ-20R
Summary
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to replace the power rear gate electronic control unit (ECU) in certain 2019 model year Forester vehicles.
1 Affected Product
Vehicle
SERVICE PROGRAM BULLETIN
NUMBER: WRJ-20R
DATE: 01/06/21
| APPLICABILITY: | 2019MY Forester |
| SUBJECT: | Power Rear Gate (PRG) Control Module Replacement |
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to replace the power rear gate electronic control unit (ECU) in certain 2019 model year Forester vehicles.
REASON FOR THIS SERVICE PROGRAM:
The power rear gate on the vehicles included in this service program may not function properly.
AFFECTED VEHICLES:
The number of U.S. vehicles included in this service program is 58,467.
Not all vehicles listed below are included in this service program. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information is now available.
| Model Year: | Carline: | Production Date Range: |
| 2019 | Forester | July 4, 2018 – April 11, 2019 |
DESCRIPTION OF THE REPAIR:
Subaru retailers will replace the power rear gate electronic control unit (ECU) in the affected vehicles at no charge to the customers.
RETAILER RESPONSIBILITY:
Any vehicles listed in any recall campaign or service program that are in retailer stock must be:
- Immediately identified
- Tagged or otherwise marked to prevent their delivery or use prior to repair
- Repaired in accordance with the repair procedures outlined in the Bulletin.
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service campaign is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle.
OWNER NOTIFICATION:
Owner notification letters will be mailed in January 2021. Retailers will be notified when owner notification begins.
PART INFORMATION:
The new PRG Control Module part number is 63350SJ0079S. NOTE: This part number can ONLY be ordered through PRIME.
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
On affected vehicles, the PRG may not operate when commanded by the switch on the rear gate, the switch on the driver’s side under-dash panel or the PRG button on the keyless access fob. The repair involves replacement of the PRG control module.
IMPORTANT REMINDERS:
- Customer satisfaction and retention starts with performing quality repairs.
- PRG control module access involves removal of highly visible interior trim components. ALWAYS take all precautions and use the proper tools when CAREFULLY removing and reinstalling these items to protect them from damage.
The service procedures for PRG control module replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. Service Manual procedures contain information critical to performing effective repairs first time, every time. This includes important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. Additional service procedure information, precautions and helpful hints are supplied below.
- Before proceeding with repair, refer to “Repair Contents” in the “General Description” section of the applicable Service Manual: REPAIR CONTENTS > Repair Contents.
- Before disconnecting the battery, open the PRG
- Before disconnecting connectors of any sensors or control units, ALWAYS remove the ground cable from the battery sensor as shown in the illustration.
When removing the ground cable, always hold the sensor with one hand to prevent it from turning.
DO NOT remove the sensor from the battery post.
- Whenever replacing electrical components containing memory functions which maintain settings specified by the customer (e.g. radio station presets, Navigation favorites), always record those selections so they can be reset before disconnecting the battery ground cable.
- CAUTION: The airbag system’s side impact sensor is located under the rear seat cushion assembly which must be removed for access when performing this repair. Be careful to never apply any strong impact force to the sensor when removing or reinstalling the rear seat cushion assembly.
- After reassembly, close the PRG and reconnect the battery ground cable.
IMPORTANT: If the PRG is not closed prior to battery ground cable connection, initialization of the PRG will be required. When reconnecting the ground cable to the sensor, always hold the sensor with one hand to prevent it from turning while torqueing the retaining nut to 7.5 Nm (5.5 ft. lbs. / 66 inch-pounds).
- After reconnecting the battery, WAIT at least 10 seconds before turning the ignition ON.
- After turning the ignition ON, WAIT at least another 10 seconds before starting the engine to allow initial diagnosis of the electric throttle control to complete.
- Always reset any previously recorded customer radio station presets and /or Navigation favorites.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels.
| Part Number | Applicability | Description | Order Quantity |
| MSA6P1302 | All Models | Campaign Completion Labels (contains one sheet of 20 labels) | 1 |
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this Service Program will be based on properly completed repair order information.
Retailers may submit claims through Subarunet.com.
| Labor Description | Labor Operation # | Labor Time | Fail Code |
| WRJ-20 FORESTER PRG CONTROL MODULE- REPLACE | A185-101 | 0.5 | WRJ-20 |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recall campaigns or service programs anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
This notice applies to the VIN identified in the address section printed below
Subaru Service Program WRJ-20
January 2021
Dear Subaru Owner:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru of America, Inc. (Subaru) is initiating a service program to replace the power rear gate electronic control unit (ECU) in certain 2019 model year Forester vehicles. Our records indicate that you currently own one of these vehicles.
REASON FOR THIS SERVICE PROGRAM:
The power rear gate on the vehicles included in this service program may not function properly.
WHAT SUBARU WILL DO:
In the interest of your continued satisfaction Subaru will replace the power rear gate ECU in your vehicle with an improved part at no cost to you.
WHAT YOU SHOULD DO:
Please contact your Subaru retailer (dealer) for an appointment to have this repair performed at no cost to you.
HOW LONG WILL THE REPAIR TAKE?
The actual time to perform this repair is approximately 30 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling..
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this coverage, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at
the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below:
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRJ-20 Service Program
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wrj20.service-campaign.com.
If you need additional assistance, please contact us directly:
- By e-mail, go to: www.subaru.com and select “Contact Us”
- By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET.
- By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
1 Associated Document
Manufacturer Communications
NUMBER: WRJ-20R
DATE: 01/06/21
https://www.nhtsa.gov/recalls?nhtsaId=10186304
MC-10186304-0001.pdf 1135.314KB
NHTSA ID Number: 10186374
Manufacturer Communication Number: Subarunet Announ
Summary
In the interest of customer satisfaction, Subaru of America, Inc. is initiating a service program to replace the power rear gate electronic control unit (ECU) in certain 2019 model year Forester vehicles.
1 Associated Document
Manufacturer Communications
Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: January 14, 2021
UPDATE Subaru Service Program Campaign:
WRJ20 – Power Rear Gate ECU Replacement
https://www.nhtsa.gov/recalls?nhtsaId=10186374
MC-10186374-0001.pdf 164.966KB
NHTSA ID Number: 10186299
Manufacturer Communication Number: Subarunet Announ
Summary
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to replace the power rear gate electronic control unit (ECU) in certain 2019 model year Forester vehicles.
1 Associated Document
Manufacturer Communications
Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: January 5, 2021
New Subaru Service Program Campaign:
WRJ20 – Power Rear Gate ECU Replacement
https://www.nhtsa.gov/recalls?nhtsaId=10186299
MC-10186299-0001.pdf 165.993KB
What J2534 reprogramming capabilities are available?
(4a) J2534 Reprogramming
Subaru reprogramming files using a generic (non-OEM) SAEJ2534 pass-thru vehicle programming device are available by contacting Service Technical Information Company toll free at 1-866-428-2278. The cost for the CD-ROM with all reprogramming files is $75.00 plus S/H and applicable state tax. Files will be updated four (4) times per year, in CD-ROM format, with all available reprogramming service information at the same above offered cost. Authorized Subaru Dealers are provided the same reprogramming information.
Before purchasing, the reprogramming details can be found in the following Reprogramming J-2534 Files chart. Click the link to view the PDF chart.
Subaru J2534 Reprogramming software meets the latest available J2534-1 specification. Our Reprogramming J2534 Files chart does not specify the Calibration Identification Number (CID); however, this information is included in our offered CD-Rom.
Note: The ECM or TCM being reprogrammed may already contain some or all of the reprogramming files listed in the Reprogramming J2534 Files chart shown by release date. It is possible to damage the vehicles ECM/TCMduring the reprogramming event. Once the reprogramming process has started, it is recommended not to interrupt the process until the event is completed. If you experience any problems, please contact your scan tool maker for further instructions.
(4b) Are all pre-2004MY Subaru vehicles compatible with J2534?
No. Subaru has no reprogramming capability for model years 1996-1998. Starting with our 1999 model year, please see our Reprogramming Pre-J2534 Files chart for affected model reprogramming information.
Both pre-J2534 reprogramming and J2534 pass thru reprogramming files are included in the offered HDS kit software for aftermarket service provider application.
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- 🚩🚩【SUPERIOR HARDWARE, UPGRATED Ver. of MK908P/MS908S Pro】 This 2022 version Autel scanner Elite boasts a 9.7” retina display (2048*1536) as an iPad; quad-core 1.8GHz NVIDIA’s Tegra running 3X faster than competitors under its Android KitKat 4.4.2; and a set of solid hardware including 2GB RAM & 32GB ROM, USB3.0/2.4 & 5GHz Dual WLAN/BT/HDMI/Ethernet Connection; 15400mAh Battery; 8M Rear/2M Front Camera to maximize diagnostic convenience; along with one-stop multitasking to keep intertwined procedures well organized.
- 🚩🚩【J2534 ECU PROGRAMMING, SAME AS MS909/MS919/Ultra】As one of the few Autel scan tools that are designed with a fully-compliant SAE J2534-1/-2 MaxiFlash box, this diagnostic scanner supports Online ECU Programming for all-chassis Benz/BMW users to upgrade the existing software/firmware (till July 2019); ECU Programming for any vehicle with J2534 protocol (manufacturer’s software required); and Online Coding for VW/Audi, Seat, Porsche, Renault, etc. that was previously “dealership only”. It also allows Online SCN for Benz.
- 🚩🚩【WIDE COMPATIBILITY RATES, SAME AS MS909/MS919/Ultra】Covering 80+ car brands, 150+ makes, 10000+ models, this Autel diagnostic tool’s vehicle coverage will continue to grow with simple internet-ready updates accessible to you via WiFi, and we highly recommend its registration upon the purchase to get 2 YEARS of subscription-free upgrade. More, thanks to the MaxiFix platform with cloud-based Remote Expert, you can ask for help from peers and experienced experts online to fix complex issues even programming or coding.
- 🚩🚩【38+ HOT FUNCTIONS, SAME AS MS909/MS919/Ultra】This professional OBD2 scanner is loaded with 38+ service functions being a one-stop solution to meet ALL your needs for various scheduled repairs or maintenance. It includes Oil, SAS, EPB, TPMS Reset, Injector Coding, SAS, Bleeding, DPF, Battery, Throttle & Anti-theft Matching plus many more that are super beneficial and can be updated constantly with more functions and wider car coverage. *Menus vary by vehicle specifics.
Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API
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