WTM-73 – Secondary Air Injection Pump Relay – 2007-2014 Subaru

SEOCONTENT-START

April 25, 2017 Ref. No.: NEF-107 Ms. Sarah McShane National Highway Traffic Safety Administration Office of Defects Investigation Recall Management Division 1200 New Jersey Avenue S.E. Washington, DC 20590 RE: Missing 2016CY Recall Information – 16V-359 Dear Ms. McShane: In reference to receipt of NHTSA’s notification of concern dated April 13, 2017 regarding the mailing of 577 Owner Notification Letters pertaining to the above referenced recall campaign, please be advised as follows:  Subaru is assuming that the issue relates to item #33 in the portal 33 RIONL-16V359-4115.pdf (16V359 50141 Interim Owner Letter 7Jul2016.pdf) Interim Owner Notification Letter(Part 577) / NOTES: Posting GM’s letter for Saab 9-2X N Received 150 07/29/2016  Subaru records indicate that this is an administrative issue caused by a delay in receiving a copy of the letter mailed by General Motors (GM) to owners of the Saab 9-2X. o Letters were mailed by GM July 7, 2016, within the specified 60 day requirement o Subaru received a copy of the letter from GM on July 29, 2016 o Subaru will strengthen efforts to provide GM with defined deadlines for the submission of documents that Subaru must file on their behalf. We hope that this satisfies NHTSA’s concern with regard to this matter. If you should have further questions or concerns, please be sure to contact me. Sincerely, Mark Hoysted Campaign Manager – Government Relations

*********************************************************************************************************

Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: October 14, 2016 Subject: New Subaru Safety Recall: WTM‐73 Secondary Air Injection Pump Relay Subaru of America, Inc. (Subaru) is recalling certain 2009‐2013 model year Forester (turbo models only), 2007‐2009 model year Legacy and Outback (turbo models only), and 2008‐2014 model year WRX and STI vehicles, to replace the relay for the secondary air injection pump. Affected Vehicles Approximately 100,000 vehicles are affected by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data will be available next week. Model Years Models Production Start Date Production End Date 2009‐2013 Forester (turbo) 12/06/2007 01/07/2013 2007‐2009 Legacy (turbo) 12/08/2005 10/27/2008 2007‐2009 Outback (turbo) 12/08/2005 10/23/2008 2008‐2014 WRX & STI 04/26/2007 09/13/2013 Condition Due to inappropriate manufacturing process control of the relay which controls the secondary air injection pump, the relay may allow the pump to operate continuously. If this condition were to occur, the check engine light would illuminate and the pump may overheat. Safety Hazard If overheating were to occur, the pump may melt causing odor or smoke, and possibly fire. Description of the Remedy The relay for the secondary air pump will be replaced at no charge to the customer. Owner Notification Subaru is in the process of obtaining vehicle registration data, and will notify potentially affected vehicle owners by first class mail. Owners with a valid email address on file with MySubaru.com will also be notified by email. Owner notification is expected to occur in November, and retailers will be advised when the notification begins. Repair and Parts For detailed information, please refer to the WTM‐73 Product Campaign Bulletin which will be available on STIS, once affected vehicle information has been loaded. Retailer Program Responsibility Any vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin, which will be available on STIS in the near future. Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Retailer Affected VIN Lists Each Subaru retailer will receive an affected VIN list from their Zone Office when owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows: • Original vehicle owners are assigned to the original selling retailer when their current address is within a 100‐mile radius of that retailer. • If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer. • For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer. Important: Retailer affected VIN lists include owner name and address information for vehicles affected by this safety recall. This information will enable retailers to follow up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are required to limit the use of these lists for the purpose of completion of this safety recall.

********************************************************************************************************

Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: December 15, 2016 Subject: UPDATE ‐ Owner Notification for Subaru Recall Campaign: WTM‐73 Secondary Air Injection Pump Relay Owner Notification Owner notification will begin on December 16, 2016. Owners with a valid email address on file with MySubaru.com will also be notified by email. Subaru of America, Inc. (Subaru) is recalling certain 2009‐2013 model year Forester (turbo models only), 2007‐2009 model year Legacy and Outback (turbo models only), and 2008‐2014 model year WRX and STI vehicles, to replace the relay for the secondary air injection pump. Affected Vehicles Approximately 100,000 vehicles are affected by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data will be available next week. Model Years Models Production Start Date Production End Date 2009‐2013 Forester (turbo) 12/06/2007 01/07/2013 2007‐2009 Legacy (turbo) 12/08/2005 10/27/2008 2007‐2009 Outback (turbo) 12/08/2005 10/23/2008 2008‐2014 WRX & STI 04/26/2007 09/13/2013 Condition Due to inappropriate manufacturing process control of the relay which controls the secondary air injection pump, the relay may allow the pump to operate continuously. If this condition were to occur, the check engine light would illuminate and the pump may overheat. Safety Hazard If overheating were to occur, the pump may melt causing odor or smoke, and possibly fire. Description of the Remedy The relay for the secondary air pump will be replaced at no charge to the customer. Repair and Parts For detailed information, please refer to the WTM‐73 Product Campaign Bulletin which will be available on STIS, once affected vehicle information has been loaded. Retailer Program Responsibility Any vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin, which will be available on STIS in the near future. Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Retailer Affected VIN Lists Each Subaru retailer will receive an affected VIN list from their Zone Office when owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows: • Original vehicle owners are assigned to the original selling retailer when their current address is within a 100‐mile radius of that retailer. • If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer. • For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer. Important: Retailer affected VIN lists include owner name and address information for vehicles affected by this safety recall. This information will enable retailers to follow up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are required to limit the use of these lists for the purpose of completion of this safety recall. Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034‐6000 800‐782‐2783 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2007‐2009 model year Legacy and Outback (turbo models only – includes Legacy GT and Outback XT), 2008‐2014 model year Impreza (turbo models only – includes WRX and STI) and 2009‐ 2013 model year Forester (turbo models only – includes Forester XT) vehicles. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY RISK Due to a potential defect in the relay which controls the secondary air injection pump, the relay may allow the pump to operate continuously. Under this condition, the vehicle “check engine” light will illuminate. The continuous operation may cause the secondary air injection pump to overheat. In some instances, if overheating were to occur, the secondary air injection pump could begin to smoke, increasing the risk of fire. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have this recall repair performed. If you prefer to make alternative arrangements for having your vehicle towed to your retailer, you may contact the Subaru Roadside Assistance Program at 1‐800‐261‐2155. Both the repairs and the towing will be at no cost to you. There are several important precautions you should take until this repair has been performed:  Be sure the check engine warning light located in the instrument cluster is not illuminated when the vehicle is running. Immediately contact your Subaru retailer for assistance if the check engine light is ON.  If you notice or smell smoke coming from the engine compartment of the vehicle, be sure the ignition switch is in the “off” position and do not operate the vehicle. Immediately contact your Subaru retailer for assistance.  As a precautionary measure, it is highly recommended that you not park your vehicle in a garage, car port or other structure until this repair is completed. REPAIR To correct this condition, Subaru will replace the relay at no cost to you. HOW LONG WILL THE REPAIR TAKE? The actual time to replace the secondary air pump relay is approximately 30 minutes or, in the event that the secondary air pump is found to need replacement, this could take up to 1 hour. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Subaru Recall Campaign WTM‐73 NHTSA Recall No. 16V738 December 2016 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair. Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17‐digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below. Subaru of America, Inc. Customer‐Retailer Services Department, Attention: WTM‐73 Recall P.O. Box 6000, Cherry Hill, NJ 08034‐6000 Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information, please go to: https://www.wtm73.service‐campaign.com. If you need additional assistance, please contact us directly: • By e‐mail: www.subaru.com, Customer Support and select “Contact Us” • By telephone: 1‐800‐SUBARU3 (1‐800‐782‐2783) o Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET o Friday between 10:30 a.m. and 5:00 p.m. ET o Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Subaru of America, Inc. Attn: Customer‐Retailer Services Department P.O. Box 6000 Cherry Hill, NJ 08034‐6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1‐888‐ 327‐4236 (TTY: 1‐800‐424‐9153) or go to https://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. A subsidiary of Fuji Heavy Industries Ltd. Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

*********************************************************************************************************

To: All Subaru Retailers From: Subaru of America, Inc. – Service Date: July 7, 2017 Re: Campaign Coding Changes To support a coming Claim System enhancement that will make Campaign Claim entry easier, a few Campaign Coding changes were made. The following changes will be effective within the Subaru Claims System as of 7/11/17. All Campaign Claims from this list should be entered with the new operation codes and times starting on 7/11/17. For your convenience and review, the corresponding Campaign Bulletins will be revised and placed in the What’s New area of STIS on 7/11/17. Campaign Code Description New Coding to use as of 7/11/17 WTA62 15-16 Forester XT & WRX Turbo Air Intake Duct B145-138 Turbo Air Intake Duct Inspection 0.2hrs C145-131 Turbo Air Intake Duct Replace 0.3hrs WTB63 15 Legacy & Outback Electronic Parking Brake Reprogramming B154-428 EPB Reprogramming 0.4hrs C154-422 LR EPB Motor Gear Unit Replace 0.3hrs WTJ70 17 Forester CVT Low Fluid Level B130-371 CVTFII Top-Off 0.3hrs C130-370 Stall Testing 0.2hrs C130-377 CVT Replacement 3.5hrs WTM73 Specified 07-13 Turbo Model Vehicles, Secondary Air Pump Relay Replacement B143-481 DTC Check & Sec. Air Pump Relay Replace 0.5hrs C143-482 Secondary Air Pump Replace 0.3hrs WTN74 17 Impreza Reprogramming for Rear View Camera B103-110 Version ID & Operation Checks 0.4hrs C103-118 Reprogramming 0.2hrs WQQ52 09-14 Specified Forester & Impreza model years 4 Way Connector Anti- Corrosion B153-540 Apply Anti-Corrosion 0.2hrs C153-544 Brake Pipe Replacement 5.8hrs WQZ61 16MY Telematics DCM Reprogramming B167-900 Telematics Version Check 0.3hrs C167-908 Telematic DCM Reprogramming 0.3hrs If you have questions regarding these changes, please call Subaru Claims Helpline at 1-866- SUBARU2 (1-866-782-2782).

**************************************************************************************************************

Bulletin Number: WTM-73R; Revised: 07/11/17 Page 1 APPLICABILITY: 2007-2009 MY Legacy (Turbo) 2007-2009 Outback (Turbo) 2008-2014 Impreza (WRX/STI) 2009-2013MY Forester (Turbo) SUBJECT: Secondary Air Injection Pump Relay Replacement ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. PRODUCT CAMPAIGN BULLETIN NUMBER: WTM-73R DATE: 10/31/16 NHTSA ID: 16V738 REVISED: 07/11/17 Subaru of America, Inc. (Subaru) is recalling 100,127 vehicles including certain 2007-2009 model year Legacy and Outback (turbo models only), 2008-2014 model year Impreza (turbo models only) and 2009-2013 model year Forester (turbo models only) vehicles to replace the secondary air pump relay. DESCRIPTION OF THE SAFETY RISK Contacts points inside the relay which controls the secondary air injection pump may be welded due to insufficient understanding of one of the relay specifications (characteristics) and the relay may allow the pump to operate continuously. Under this condition, the vehicle “check engine” light will illuminate. The continuous operation may cause the secondary air injection pump to overheat. In some instances, if overheating were to occur, the secondary air injection pump could begin to smoke, increasing the risk of fire. DESCRIPTION OF THE REMEDY The secondary air pump relay will be replaced. OWNER NOTIFICATION Notification letters will be sent by first class mail to owners of all potentially affected vehicles. Owner notification will occur December 16, 2016. A copy of the letter will be added to the end of this bulletin prior to owner notification. AFFECTED VEHICLES Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data is now available. Model Years Models Production Start Date Production End Date 2007 through 2009 Legacy December 8, 2005 October 27, 2008 2007 through 2009 Outback December 8, 2005 October 23, 2008 2008 through 2014 Impreza (WRX/STI) April 26, 2007 September 13, 2013 2009 through 2013 Forester December 6, 2007 January 7, 2013 ©2016 Subaru of America, Inc. All rights reserved. Continued… Bulletin Number: WTM-73R; Revised: 07/11/17 Page 2 RETAILER AFFECTED VIN LISTS Each Subaru retailer will receive an affected VIN list from their Zone Office when owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows: • Original vehicle owners are assigned to the original selling retailer when their current address is within a 100 mile radius of that retailer. • If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer. • For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer. Important: Retailer affected VIN lists include owner name and address information for vehicles affected by this recall. This information will enable retailers to follow-up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are required to limit the use of these lists for the purpose of completion of this safety recall. SUBARU RETAILER PROGRAM RESPONSIBILITY Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory. Additionally, whenever a vehicle subject to this recall is taken into inventory or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in the retailer’s stock must be: • Immediately identified. • Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair. • Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin. Please be advised that it is a violation of Federal law for a retailer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. In addition, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service will be in breach of the Subaru Dealer Agreement. PARTS INFORMATION The parts required for this recall are listed below: Part Number Description 25232AA090 RELAY 14828AA050* PUMP AY SECD AIR *See Important Note Below Parts are available through normal parts ordering channels. In order to maintain an adequate part supply, SOA requests that retailers only order quantities necessary to satisfy anticipated demand. Continued… Bulletin Number: WTM-73R; Revised: 07/11/17 Page 3 IMPORTANT NOTE: Replacement of the air pump is only required if the Check Engine light is illuminated and the corresponding DTC is present. This should be a VERY RARE case. • The part number for the new / replacement relay is unchanged. • All affected vehicles must have the relay replaced. • There is no inspection requirement as part of this campaign. SERVICE PROCEDURE: • Connect the Subaru Select Monitor and check all systems for any stored DTC(s). If any DTC(s) are found, perform the appropriate diagnostics per the applicable Service Manual before proceeding further with this campaign procedure. • If determined the Secondary Air Pump is inoperative and requires replacement (VERY RARE occurrence), perform the repair under this campaign following the procedure in the applicable Service Manual. NOTE: If replacing the air pump is required, do not start the car until the relay has been replaced. • Record the customer’s radio station presets (and Navigation Favorites where applicable). • Remove the negative cable from the battery. • Remove the lid from the underhood (Main) fuse box (M/B), locate and replace the Secondary Air Pump Relay. IMPORTANT: To prevent damaging the contacts in the fuse box, avoid “rocking” the relay while removing it. Always pull straight up. • Reconnect the negative battery cable. • Reset the customer’s radio station presets (and Navigation Favorites where applicable). Continued… Bulletin Number: WTM-73R; Revised: 07/11/17 Page 4 CLAIM REIMBURSEMENT AND ENTRY PROCEDURES: Credit to perform this service campaign will be based on the submission of properly completed repair order information. Retailers may submit claims through subarunet.com. Labor Description Labor Operation # Labor Time Fail Code Claim Type DTC CHECK and SECONDARY AIR PUMP RELAY (only) REPLACE B143-481 0.5 WTM-73 RC WTM23 SECONDARY AIR PUMP REPLACE C143-482 0.3 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Continued… Bulletin Number: WTM-73R; Revised: 07/11/17 Page 5 Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2007-2009 model year Legacy and Outback (turbo models only – includes Legacy GT and Outback XT), 2008-2014 model year Impreza (turbo models only – includes WRX and STI) and 2009-2013 model year Forester (turbo models only – includes Forester XT) vehicles. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY RISK Due to a potential defect in the relay which controls the secondary air injection pump, the relay may allow the pump to operate continuously. Under this condition, the vehicle “check engine” light will illuminate. The continuous operation may cause the secondary air injection pump to overheat. In some instances, if overheating were to occur, the secondary air injection pump could begin to smoke, increasing the risk of fire. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have this recall repair performed. If you prefer to make alternative arrangements for having your vehicle towed to your retailer, you may contact the Subaru Roadside Assistance Program at 1-800-261-2155. Both the repairs and the towing will be at no cost to you. There are several important precautions you should take until this repair has been performed: • Be sure the check engine warning light located in the instrument cluster is not illuminated when the vehicle is running. Immediately contact your Subaru retailer for assistance if the check engine light is ON. • If you notice or smell smoke coming from the engine compartment of the vehicle, be sure the ignition switch is in the “off” position and do not operate the vehicle. Immediately contact your Subaru retailer for assistance. OWNER NOTIFICATION LETTER Subaru Recall Campaign WTM-73 NHTSA Recall No. 16V738 December 2016 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. Continued… Bulletin Number: WTM-73R; Revised: 07/11/17 Page 6 • As a precautionary measure, it is highly recommended that you not park your vehicle in a garage, car port or other structure until this repair is completed. REPAIR To correct this condition, Subaru will replace the relay at no cost to you. HOW LONG WILL THE REPAIR TAKE? The actual time to replace the secondary air pump relay is approximately 30 minutes or, in the event that the secondary air pump is found to need replacement, this could take up to 1 hour. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair. Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below. Subaru of America, Inc. Customer-Retailer Services Department, Attention: WTM-73 Recall P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information, please go to: http://www.wtm73.service-campaign.com. If you need additional assistance, please contact us directly: • By e-mail: www.subaru.com, Customer Support and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) o Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET o Friday between 10:30 a.m. and 5:00 p.m. ET o Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 6000 Cherry Hill, NJ 08034-6000 Continued… Bulletin Number: WTM-73R; Revised: 07/11/17 Page 7 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. A subsidiary of Fuji Heavy Industries Ltd. Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd.

SEOCONTENT-END