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NHTSA ID Number: 10216968
Manufacturer Communication Number: TechTips
Summary
TechShare QMR of the Month.
Articles Contained in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………………………….PAGE
(00) STIS New Releases…………………………..10-11
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
(01) Replacement of components on the CAN .
network and Central Gateway Control .
module LAN registration…………………………. 3
(15) Charging Cables and Touch Screen
Concerns…………………………………………….3-4
(15) CP1 Navigation shows the wrong
location………………………………………………5-6
(15) Harman 3.1 Base & Base+ Only, Ghost .
Image or Double Image………………………….. 6
(15) Harman Unit, bubble screen condition……… 7
(15) Importance of Inspecting for Aftermarket .
Devices. Check the USB port & LEDs………8-9
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS0522 – 2022 May TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10216968
MC-10216968-0001.pdf 5515.554KB
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
May 2022 TechTIPS Page 1 of 12 Subaru Service and Technical Support Line Newsletter ©2022 Subaru of America, Inc. All rights reserved. 01 TechShare QMR of the Month We are pleased to announce this month’s TechShare QMR of the Month Winner: John Cote from Bill Kolb Jr. Subaru in Orangeburg, NY John created a high quality QMR using TechShare reporting on key fob not communicating with vehicle. His report included diagnostic steps, high-quality photos, videos and SSM Data. Please refer to the following link to review the TechShare QMR in detail. https://subarutechshare.com/qmrs/TS-192945 In appreciation for going the extra mile and sharing his experience with us, John will be receiving the following from his Field Service Engineer: S UBARU TECHLINE HOLIDAYS $500.00 Snap-On gift card & HOURS OF OPERATION Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases…………………………..10-11 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 (01) Replacement of components on the CAN . network and Central Gateway Control . module LAN registration…………………………. 3 (15) Charging Cables and Touch Screen Concerns…………………………………………….3-4 (15) CP1 Navigation shows the wrong location………………………………………………5-6 (15) Harman 3.1 Base & Base+ Only, Ghost . Image or Double Image………………………….. 6 (15) Harman Unit, bubble screen condition……… 7 (15) Importance of Inspecting for Aftermarket . Devices. Check the USB port & LEDs………8-9 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page May 2022 Continued on the next page May 2022 TechTIPS Page 2 of 12 01 QMR of the Month (CONTINUED) The other regional winners selected from TechShare QMRs submitted during March 2022 were: • David Nichols from Morrie’s Minnetonka Subaru in Minnetonka, MN • John Venegas from Sierra Subaru of Monrovia in Monrovia, CA • Trevor Wales from Burlington Subaru in Burlington, VT • Luke Wasson from VCMA’s Colonial Subaru in South Chesterfield, VA Any Subaru Technician can participate in the TechShare QMR of the Month program. See the February 2013 and January 2016 issues of TechTIPS for full details. You just might see your name and photo in a future issue of TechTIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during March 2022 was John Cote, Shop Foreman and Master Technician at Bill Kolb Jr. Subaru, Orangeburg NY. John is shown above (center) after being presented with his $500.00 Snap-On Gift Card and NOCO Boost GB40. To his right is Bill Kolb Jr. Subaru’s Fixed Operations Director Joe Minns. To his left is Subaru Distributors Corporation Field Service Engineer, Jim Colamarino. Congratulations and THANK YOU to our March 2022 QMR of the Month Award recipient! Continued on the next page May 2022 TechTIPS Page 3 of 12 Replacement of components on the CAN network and Central Gateway Control module LAN registration 01 Techline recommends that if any component on the CAN network attached to the Central Gateway Control Module (CGW) is replaced, that the CGW be re-registered so it can properly identify and function with other modules. An example Techline has identified is if the DCM is replaced for a fault code, the remote services associated with the Gen 2 Telematics system may operate erratically or be inoperative. The DCM provides the command to the network through the CGW, and in turn, the CGW distributes the command. If the CGW is not registered to the new device, the command may not be completed. This situation could happen with any device on the network, including but not limited to the Cockpit Control Unit (CCU), Cockpit Information Display (CID), Body Integrated Unit (BIU), Engine Control Module (ECM, Air Conditioning Control Module, or Keyless Access Control Module (KACM). These devices receive and provide commands to and from the CGW. It is best practice to perform this action before the repairs are finalized and the vehicle system in question is retested for proper operation. The re-register command can be found in the CGW Work Support using the SSM. Proper battery charge should be checked before issuing this command. If a component is swapped for another vehicle for testing, a Recovery option is also in work support which will have you re-register the system again. 15 Charging Cables and Touch Screen Concerns Please be aware that charging cables should not be routed in front of any touch device such as the Denso F10, Harman Headunits, and CP1 Cockpit Display. Routing the cables across the touch screen can cause erratic operation of the screen. This is referred to as ‘ghost touch’. This is caused by an electrical pulse through the wire being interpreted as an input by the screen. This unwanted input can cause intermittent screen concerns and even unit crashing. This concern can be traced back to the first Denso F10 Units. Continued on the next page May 2022 TechTIPS Page 4 of 12 15 Charging Cables and Touch Screen Concerns (CONTINUED) If faced with an intermittent screen operation concern, it is important during the customer interview process to ask where the customers phone/device is kept or mounted. Pay close attention to the windshield/dashboard area for suction cup mounting marks, magnetic mounts or weighted phone mounts. An example of an external device is typically, but not limited to; a third-party GPS, a cell phone mount, or wireless charger. These components are useful hints as too how the vehicle is being used. Pictured to the right, is an example from Techline of a customer with a wireless charger mounted to the pocket above the Headunit. The Customer concern was intermittent no response from the touch screen and screen distortion. Not only is the charging cord across the screen but the electromagnetic effect of the wireless charger. In some vehicle this may affect speaker performance. Pictured to the left, is an example of a phone mount and charging set up that could affect the screen responsiveness and behavior. Projection apps can be affected by this concern as well. Finally, with the addition of CP1 to the Subaru lineup, there is a much larger screen where multiple inputs can be made. Shown to the right is an example of how a charging cord could affect the screen. This is especially noticeable in radio mode or a screen with several selections such as SXM or Navigation. This could cause a no response situation or screen distortion until the key is cycled and the cord is removed. Continued on the next page May 2022 TechTIPS Page 5 of 12 15 CP1 Navigation shows the wrong location Retailers may receive vehicles with a customer complaint of the navigation showing the wrong location. This condition may show the vehicle a few miles off from the current location, the wrong town, the wrong state, or out in open water. The following instructions will clear the condition and explain how to reset the vehicle properly. Failure to follow these steps will not resynchronize the unit and may lead to unnecessary part replacement. Below are two examples of common wrong locations seen. Note: This condition and following process are only relevant if the clock is set to Auto mode and the correct time zone for the area is selected. If the clock is set to manual or the time is incorrect, please review basic GPS antenna integrity inspections. Note: The default GPS location for CP1 is Manhattan, New York. The arrow icon could be gray, which indicates the vehicles’ location is not found by the Navigation satellites (shown above). Navigation Resyncing procedure. 1. Verify the condition. 2. Install the newest logic as per TSB 15-261-20R; refer to the TSB for the latest version. 3. Document the customers’ settings, radio stations, favorites, and saved locations. 4. Perform a 10-minute capacitive discharge. It is recommended that no short cuts be taken at this time. Failure to meet the allotted capacitive discharge time may not erase the memory and the Technician will find the same condition present when setting the vehicle back up. Continued on the next page May 2022 TechTIPS Page 6 of 12 15 CP1 Navigation shows the wrong location (CONTINUED) 5. Set up the customers’ settings, radio stations, favorites, and saved locations. 6. Road test the vehicle in as straight of a line as possible for 10 minutes or ten miles, whichever resets the GPS arrow icon from gray to blue. Be mindful of the road test route selected. Note: When the arrow icon changes, the vehicle’s location will change immediately to where the vehicle presently is. Note: If the map display does not show the street names, refer to TSB 15-259-20R; Condition 1b. 15 Harman 3.1 Base & Base+ Only, Ghost Image or Double Image If a customer is concerned with a Ghost Image or Double Image on a Base+ or Base Harman unit, this condition requires no repair at this time. The vender has determined that this condition is non detrimental to the operation of the Headunit and will clear with time as the unit is used. The exchange process is NOT recommended for this concern. Refer to the images below for an example of the condition. Continued on the next page May 2022 TechTIPS Page 7 of 12 15 Harman Unit, bubble screen condition Recently, there have been an increase in reports of Harman Headunits exhibiting screen bubbling to TechShare and Techline. The root cause of this concern is liquid entering the airgap between the screen and inner Headunit components through the CD player port. Liquid enters down into the air gap of the screen and will cause permanent damage. This may originate from spray bottle splash or liquid cloth wipes coming in contact with the area. The only repair for this concern is the Headunit exchange program. In the Starlink owner’s manual, reference page 7 for cleaning recommendations. No liquid should be put on the display. This means spray disinfectants, liquid cleaners (wipes included), or food products. If the screen is dirty, it should be cleaned with a soft, dry cloth. If a chemical cleaner is needed, see the recommendations listed in the manual. If you suspect the unit has been damaged by liquid, some Technicians report being able to use their flashlight on an angle to see the liquid behind the clear plastic when the Headunit is off. If liquid can be seen, a Headunit exchange will be needed. Continued on the next page May 2022 TechTIPS Page 8 of 12 15 Importance of Inspecting for Aftermarket Devices. Check the USB port & LEDs Techline has seen an increase in concerns that are in direct relation to aftermarket components. These concerns can range from Telematics RES operation to Infotainment concerns and even as wide as drivability concerns. It is extremely important to ask the following questions when assessing the vehicle and during the customer interview. • Is anything installed in the vehicle that was not originally equipped at the time of PDI? • Did the customer take any belongings with them when they dropped the vehicle off? • How does the customer operate the vehicle daily? • Does the concern happen when an aftermarket device is in use? • Are any devices plugged into the USB/AUX port? What are Aftermarket Devices? Techline typically asks: Are there any aftermarket components installed on the vehicle? (Excluding SOA installed accessories). This is a broad question but when asked, take note on ANYTHING that did not come with the vehicle at the time of PDI. Does the customer have a dash camera and additional cables? Does the customer have a power inverter in the car for a mobile computer? If so, how are they being supplied power? Are there any other devices being used in the USB port? Thoroughly inspecting the vehicle during the multiple point inspection will help answer these questions. If you have any questions about whether or not a device is aftermarket, contact the Techline. Have you ever been asked if anything was plugged into the car? Techline may ask if you interviewed the customer or found any devices plugged into the vehicle. This question includes the USB data port, USB charger port, front accessory port, or Hardwired into the vehicle. This could be an Insurance Tracker, Cellular accessory battery charger, Phone cords, Dash Cameras, or aftermarket lighting. Any of these devices could draw or provide power that may affect vehicle operation. Example 1: The customer states they have a concern of the Infotainment system having erratic screen operation. When the Technician performed his inspection and diagnosis of the vehicle, they found no aftermarket devices and unable to duplicate the concern. After an interview was performed, it was found that the customer was mounting their phone above the Head unit and charging it. At the time of drop off however, the customer took their phone setup (phone, mount & cord) with them. If the Technician had known, they could have attempted to mimic the customers setup in an effort to duplicate and advised the customer against this. Example 2: A classic example some Technicians may have heard when talking with Techline, is the case of a 15MY WRX with a fuel rail pressure DTC. When the Technician contacted Techline, they had already completed the DTC Trouble Tree, which led to replacement of the fuel pressure sensor. After replacement, the code returned and was current. Further inspection with the SSM4 found that the actual rail pressure reading was approximately 40% lower than the target rail pressure. The tech completed the Trouble Tree a second time, again it was pointing to a failed pressure sensor. The tech thoroughly inspected connections for the circuit. All were found to be fully seated with no signs of Continued on the next page May 2022 TechTIPS Page 9 of 12 Importance of Inspecting for Aftermarket Devices. Check the USB port & LEDs (CONTINUED) 15 tampering. The Technician inspected the battery health, battery terminals, and ECM grounds. Again, all came back with the correct specified results. Not finding any issues, the Technician was asked if there were any aftermarket parts or electrical devices in the vehicle. The Technician mentioned that the vehicle was equipped with aftermarket LED license plate bulbs. The Technician proceeded to remove the LEDs and found the code had moved to history. This was new as previously the code was only current. The Technician went back to check the actual and target fuel pressure PIDs and found that they were now in agreement with one another. With OEM bulbs installed, the code remained in history and did not re-set. Example 3: A recent report was shared with Techline in reference to a customer concern of the Telematics Remote Engine Start request not being completed. It was later found the customer was using the USB port to charge a battery. When the customer left this in the vehicle there was an abnormal voltage reading at start up. The charge from the batter connected to the USB power supply back feed into the power supply circuit. The Telematics RES saw this abnormal voltage and would not operate as designed. Techline has provided multiple references over the years of aftermarket components that could affect vehicle systems and performance. Listed below are a few key Tech TIP articles for reference. February 2022 – GEOTAB November 2021 – Aftermarket Accessories April 2020 – OBD port devices March 2019 – LED disclaimer March 2019 – Electrical Diagnostics June 2017 – LED reference Continued on the next page May 2022 TechTIPS Page 10 of 12 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE V6710BE – card Service Manual 2023 Solterra Emergency Respon… 30-Jun-22 V6710BE Service Manual 2023 Solterra Emergency Respon… 30-Jun-22 15-246-19R Technical Service Bulletin New Immobilizer Registration P… 30-Jun-22 13-105-22 Technical Service Bulletin 2023 MY Paint Coding Informati… 29-Jun-22 09-88-22 Technical Service Bulletin P0890 TCM Power Relay Sense Ci… 29-Jun-22 DCA-8000 Other/Miscellaneous DCA-8000 Diagnostic Battery Ch… 29-Jun-22 DSS-5000 Other/Miscellaneous DSS-5000 User Guide 29-Jun-22 07-206-22R Technical Service Bulletin Auto Headlamp Leveling System … 28-Jun-22 WRA-20R Subaru Product/Campaign Bulletin Rear Seat Belt Webbing Locking 28-Jun-22 07-208-22 Technical Service Bulletin Metallic Rattle Sound While Op… 27-Jun-22 J121SAN500 Accessory Installation Guide PORT INSTALLATION: 2023MY Outb… 27-Jun-22 J121SAN100 Accessory Installation Guide PORT INSTALLATION: 2023MY Outb… 27-Jun-22 PT91242231 Accessory Installation Guide PORT INSTALLATION: 2023MY Solt… 27-Jun-22 PS93642230 Accessory Installation Guide PORT INSTALLATION: 2023MY Solt… 27-Jun-22 PT97442231 Accessory Installation Guide PORT INSTALLATION: 2023MY Solt… 27-Jun-22 15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 27-Jun-22 18-224-22 Technical Service Bulletin Diagnostics Procedure Addition… 27-Jun-22 E5610VC110 Accessory Installation Guide 2022MY WRX Rear Under Diffuser 27-Jun-22 18-225-22 Technical Service Bulletin Diagnostics Procedure Addition… 27-Jun-22 15-211-17R Technical Service Bulletin Reprogramming File Availabilit… 27-Jun-22 L101SXC005 Accessory Installation Guide PORT INSTALLATION: 2022MY Asce… 27-Jun-22 MSA5M2311A Owner Manual 2023MY Legacy/Outback Subaru S… 22-Jun-22 MSA5M2303A Owner Manual 2023MY Legacy Owner’s Manual 22-Jun-22 MSA5M2304A Owner Manual 2023MY Outback Owner’s Manual 22-Jun-22 MSA5M2314A Owner Manual 2023MY Legacy/Outback Eyesight… 22-Jun-22 01-184-22 Technical Service Bulletin Pre-Delivery Inspection (PDI) … 14-Jun-22 SPN0004850 Accessory Installation Guide 2019MY Legacy/ Outback – REMOT… 14-Jun-22 J1310VC624 Accessory Installation Guide 2022MY WRX Shift Boot WRX RED… 14-Jun-22 09-89-22R Technical Service Bulletin P0890 TCM Power Relay Sense Ci… 14-Jun-22 16-136-22R Technical Service Bulletin Vibration & Possible Judder Co… 14-Jun-22 12-239-22 Technical Service Bulletin Non-Power Rear Gate Stay / Des… 14-Jun-22 09-90-22R Technical Service Bulletin P0890 TCM Power Relay Sense Ci… 14-Jun-22 07-206-22 Technical Service Bulletin Auto Headlamp Leveling System … 12-Jun-22 TIPS0422 TechTIPS NewsLetter 2022 April TechTIPS Newsletter 10-Jun-22 TSG 900MHz PS Troubleshooting Guide Remote Engine Start Systems Tr… 8-Jun-22 All revised publications are highlighted in yellow. Continued on the next page May 2022 TechTIPS Page 11 of 12 ITEM CODE ITEM TYPE TITLE CREATED DATE MSA5M2301W Warranty Booklet 2023 Warranty and Maintenance … 8-Jun-22 E7710VC501 Accessory Installation Guide 2022MY WRX Exhaust Finisher 8-Jun-22 E5610VC010 Accessory Installation Guide 2022MY WRX Rear Side Under Spo… 2-Jun-22 L101SSJ005 Accessory Installation Guide PORT INSTALLATION: 2019-2022MY… 25-May-22 07-162-19R Technical Service Bulletin Automatic Door Lock / Unlock F… 23-May-22 12-288-20R Technical Service Bulletin Power Front Seat Cushion Frame… 23-May-22 J101SVC100 Accessory Installation Guide 2022MY WRX – Mud Flaps 19-May-22 16-112-18R Technical Service Bulletin Ignition Key Sticking / Design… 19-May-22 MSA5M2312A Owner Manual 2023MY Impreza Eyesight Owner’… 18-May-22 MSA5B2301A Owner Manual 2023MY Impreza Getting Started… 18-May-22 MSA5M2309A Owner Manual 2023MY Impreza Subaru STARLINK… 18-May-22 MSA5M2301A Owner Manual 2023MY Impreza Owner’s Manual 18-May-22 12-203-16R Technical Service Bulletin Squeaking Sound from Front Sea… 18-May-22 J131SVC001 Accessory Installation Guide 2017-22MY Impreza (all trims) … 18-May-22 MSA5M2318A Owner Manual 2022MY Crosstrek Eyesight Owne… 17-May-22 MSA5B2307A Owner Manual 2023MY Crosstrek Getting Start… 17-May-22 15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 17-May-22 MSA5M2327A Owner Manual 2023MY Crosstrek Hybrid Eyesig… 17-May-22 MSA5B2308A Owner Manual 2023MY Crosstrek Hybrid Gettin… 17-May-22 MSA5M2325A Owner Manual 2023MY Crosstrek Hybrid Subaru… 17-May-22 MSA5M2308A Owner Manual 2023MY Crosstrek Hybrid Owner’… 17-May-22 WRG-21R Subaru Product/Campaign Bulletin Fuel Pump Impeller Failure 17-May-22 15-296-22 Technical Service Bulletin Denso CP1 MID & HIGH (11.6” Di… 13-May-22 15-273-20R Technical Service Bulletin Denso CP1 BASE (Dual 7” Displa… 13-May-22 15-295-22 Technical Service Bulletin Denso CP1 BASE (Dual 7” Displa… 12-May-22 18-219-22 Technical Service Bulletin Service Manual Correction / D… 12-May-22 01-167-08R Technical Service Bulletin Recommended Materials (All Veh… 11-May-22 MSA5M2319A Owner Manual 2023MY Crosstrek Subaru STARLI… 10-May-22 MSA5M2307A Owner Manual 2023MY Crosstrek Owner’s Manua… 10-May-22 Service Diagnostics 2023MY Impreza / Crosstrek Se… 10-May-22 MSA5M2301M Warranty Booklet 2023 Solterra Warranty and Mai… 9-May-22 18-218-22 Technical Service Bulletin Service Manual Correction / DT… 9-May-22 4-28-22 Technical Service Bulletin Squeaking Sound Occurs When Tu… 3-May-22 00 STIS New Releases All revised publications are highlighted in yellow. Continued on the next page May 2022 TechTIPS Page 12 of 12 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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