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NHTSA ID Number: 10203860
Manufacturer Communication Number: TechTips
Summary
.QMR of the Month.
Articles Contained in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………………………….PAGE
(00) STIS New Releases………………………………. 10
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
Tech Tips Greatest Tips
(01) CPO Procedure for Turbocharged Subaru …..
Vehicles………………………………………………3-5
(07) Diagnosing Network, U – Codes……………..6-7
(07) Parasitic Draw Testing,
A Different Approach……………………………… 8
(15) Auto Start Stop inoperative or Automatically
Disabled at Engine On……………………………. 9
(17) SRS Air Bag, Rear Seatbelt Chimes………….. 9
8 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | FORESTER | 9999 |
SUBARU | GL | 9999 |
SUBARU | IMPREZA | 9999 |
SUBARU | LEGACY | 9999 |
SUBARU | OUTBACK | 9999 |
SUBARU | SUBARU | 9999 |
SUBARU | SUBARU TRUCK | 9999 |
SUBARU | SVX | 9999 |
1 Associated Document
Manufacturer Communications
TIPS1021 – 2021 October TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10203860
MC-10203860-0001.pdf 2649.156KB
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
October 2021 TechTIPS Page 1 of 11 Subaru Service and Technical Support Line Newsletter ©2021 Subaru of America, Inc. All rights reserved. 01 QMR of the Month We are pleased to announce this month’s QMR of the Month Winner: John Cote from Bill Kolb Jr. Subaru in Orangeburg, NY The QMR of the Month selected from August’s submissions detailed the diagnosis and repair of a recurring DTC B281E related to the Reverse Automatic Braking (RAB) system on a 2018MY Impreza. After confirming the RAB warning lamp operation and connecting the SSM, he was unable to communicate with the RAB system and found no other DTCs present. Another Technician had already replaced the RAB control module on a prior visit but unfortunately, the condition returned shortly thereafter. After John confirmed all the related power and ground wiring was in order, he turned his attention to the CAN system. By split-halfing the CAN harness between the EyeSight stereo camera and the RAB module, he was able to duplicate fluctuations in the resistance readings when wiggle-testing the R180 CAN joint connector. John replaced the left (driver) side body harness and after checking his resistances again postrepair, normal values were restored along with communication between the RAB module and EyeSight stereo camera. The DTC cleared normally with no recurrence during his road testing. John’s report outlined the diagnostic steps used, his test results and included a video of his DVOM while testing the affected joint connector. In appreciation for going the extra mile and sharing his experience with us, John will be receiving the following from his Field Service Engineer: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Thanksgiving: (Closed) Thursday, November 25, 2021 Day After Thanksgiving: (10:30AM – 3:30PM) Friday, November 26, 2021 Holiday Break: (Closed) Friday, December 24, 2021 Saturday, December 25, 2021 Monday, December 27, 2021 Friday, December 31, 2021 Saturday, January 1, 2022 Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases………………………………. 10 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 Tech Tips Greatest Tips (01) CPO Procedure for Turbocharged Subaru ….. Vehicles………………………………………………3-5 (07) Diagnosing Network, U – Codes……………..6-7 (07) Parasitic Draw Testing, A Different Approach……………………………… 8 (15) Auto Start Stop inoperative or Automatically Disabled at Engine On……………………………. 9 (17) SRS Air Bag, Rear Seatbelt Chimes………….. 9 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page October 2021 Home Continued on the next page October 2021 TechTIPS Page 2 of 11 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during August 2021 were: • David Derks from Groove Subaru in Englewood, CO • Charles Johnston from Macon Subaru in Macon, GA • Nick Leuck from Bob Rohrman Subaru in Lafayette, IN • Cory Scothon from Patriot Subaru of North Attleboro in North Attleboro, MA Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during August 2021 was John Cote, a Technician from Bill Kolb Jr. Subaru in Orangeburg, NY. John is shown above (left/center) after being presented with his $500.00 Snap-On Gift Card. Also pictured (left to right) are Subaru Distributors Corp. Field Service Engineer Jim Colamarino, Bill Kolb Jr. Subaru’s Service Director Joe Minns and Service Manager, Jessica Rolon. Congratulations and THANK YOU to our August 2021 QMR of the Month Award recipient! October 2021 TechTIPS Page 3 of 11 Continued on the next page This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from October 2020. 01 CPO Procedure for Turbocharged Subaru Vehicles Techline has observed a surge in Certified Pre-Owned (CPO) submissions with the increased number of turbocharged engines across multiple platforms. As part of the CPO program, turbocharged vehicles require the Calibration Identification/ Calibration Verification Numbers (CID/ CVN) to be checked before enrollment. Due to the high number of inquiries to Techline, we felt it necessary to remind retailers of the correct CPO procedures. To help serve retailers in a timely manner, please review the CPO process and expectations using the provided instructions below. Incorrect submissions will delay the process for all parties involved. Responses to CPO requests are returned within a 24hr time period. Holidays & weekends may affect return times. • Vehicles more than five years old ARE NOT eligible for CPO. • Checking the CID/CVN over the phone for CPO purposes is NOT the correct procedure. • Vehicles which are customer pay or used car inspections should not be submitted. Example: A customer wants to buy a 2017 STI privately, from the local used car lot. The customer brings the vehicle to the retailer to make sure it has not been modified. In this situation, the retailer should contact Techline and open a case to verify CID/CVN. • Vehicles that are at the retailer for warranty work, such as short block failure or check engine light diagnosis, should contact Techline. • Vehicles confirmed to be modified should be called in to the Techline, a case opened and a Vehicle Modification Report filed. #1 Vehicle Information Acquisition Screen Please be sure to obtain a clear, crisp image of the vehicle information acquisition screen. An example is shown below. Please DO NOT submit any hand written information. Vehicle Information Sheets (VIS) or a copy of the Repair Order (RO) are also unacceptable. This information should ONLY be obtained using the Subaru Select Monitor. Pictures taken with a cell phone are acceptable as long and the information can be clearly read. SSM4 instruction on obtaining the acquisition screen. October 2021 TechTIPS Page 4 of 11 Continued on the next page 01 CPO Procedure for Turbocharged Subaru Vehicles (CONTINUED) This is a cell phone image submitted for CPO. This is acceptable. This is an aftermarket Scan tool image. This is not acceptable. Continued on the next page October 2021 TechTIPS Page 5 of 11 01 CPO Procedure for Turbocharged Subaru Vehicles (CONTINUED) #2 Email submission instructions Submitting a CPO CID/CVN request is just like calling Techline. A case needs to be opened with credible information. This information includes: your full name, retailer code, and a contact phone number. A confirmation e-mail will always be received by the account the request was submitted from. Always submit a CPO request from an email accessible account which is checked regularly. The email address to submit the CPO request is Tech@subaru.com. When following the Send-SSM4 document instructions on Subarunet, it is displayed as “tech support”. Below is an example of properly submitted email. “Tech support” on SSM or Tech@subaru.com Proper email title, this ensures your email is not deleted via spam filter Select one of the three ways to submit the Vehicle information; SSM file, an image, or pasted file Your name, dealer code, contact information, and request go here. Continued on the next page October 2021 TechTIPS Page 6 of 11 07 Diagnosing Network, U – Codes When a vehicle presents U-0XXX diagnostic trouble codes, there are several potential causes for the fault. Such faults have been attributed to soft connections, poor pin fitment, damaged wiring harnesses and failed control modules. These issues may also be caused by outside influence. A visual inspection of the vehicle for aftermarket devices and a customer interview should always be performed prior to diagnosis. After the vehicle has been inspected for physical damage or aftermarket devices, the Technician should perform a full system DTC scan. When reviewing the scan, look for common trends of modules not reporting, similar DTCs set across multiple systems, as well as faults indicating a possible voltage concern. When a P/C/B code is present related to voltage, it is possible low or no voltage could be the root cause for the lack of communication. Power and ground checks should be performed to the corresponding control modules affected prior to local area network testing. Once power and ground have been confirmed, the Technician should check for correlations between modules, i.e., who is reporting a problem or lack of communication. When a U-code occurs in more than one module, it can provide direction for where the fault may have occurred. Being able to identify this will help aid with diagnosis. Below is an example of a system scan and several U-codes. Sometimes it may be difficult to determine if a U-code is the root or the result of a problem. Freeze frame data, trip counts, and time stamps may be used to determine which faults happened first. This can also be useful in ruling out stored faults in the system but have not happened recently. The Technician should refer to the wiring diagram whenever there is a lack of communication. The electrical path should be established between the module not reporting and each module that is reporting the lack of communication. Common connectors and junctions should be inspected for pin fitment and soft connections. Next, using a DVOM, circuits should be isolated and checked for high resistance, short circuits, and open circuits while performing wiggle testing. Continued on the next page October 2021 TechTIPS Page 7 of 11 07 Diagnosing Network, U – Codes (CONTINUED) Here is another example: NOTE: DO NOT CLEAR codes to see what returns. If the problem is intermittent, the codes may not return resulting in diagnosis coming to a halt. Continued on the next page October 2021 TechTIPS Page 8 of 11 07 Parasitic Draw Testing, A Different Approach When checking for a parasitic draw, the Technician should be careful and mindful not to wake control modules in the vehicle. This is critical for an accurate diagnosis. Modules may be “awakened” if fuses are pulled and replaced when using an old-style diagnostic method. A more efficient way is to inspect the voltage present across each individual fuse when the parasitic draw is present. The Technician should prepare the vehicle by disabling any door, hood or trunk latch that may need to be opened during the diagnosis. Whenever possible, it is best to have two devices to help diagnose a draw: an amp clamp or a DVOM installed in series with the battery should be used to detect the draw and confirm the draw is present while testing. A second DVOM can be used to test for current flow across the top of a fuse. Place your DVOM into the mV setting and check across the top of each fuse individually. Note the measurement and location of the current flow. A millivolt to milliamp conversion chart may be used to get an accurate determination of how much current is passing through a fuse. Refer to the conversion chart for the specific diagnostic tool being used for the most accurate results. If the Technician does not have a conversion chart, the same measurement can be made by setting the meter to mA. However, the measurement will not show the actual current draw. The Technician would have to inspect the circuits with the highest mA readings. When the source of the draw is found, the Technician should reference the appropriate wiring diagram to individually inspect modules or components without disturbing the integrity of the rest of the circuit. Continued on the next page October 2021 TechTIPS Page 9 of 11 15 Auto Start Stop inoperative or Automatically Disabled at Engine On When faced with a customer concern of the Auto Start Stop system not operating or becoming automatically disabled after engine start, check for an aftermarket equipped Auto Stop Eliminator (ASE). The following is an inspection procedure to check for for checking the presence of Auto Stop Eliminator using the CP1 CID control. • Turn off Auto Stop once and turn off the engine. • Start the engine • Confirm Auto Stop light is Green (see below) and stays Green. This is normal operation. If the system is equipped with an Eliminator, the light will be Green for a moment and then turn off. If an Eliminator is suspected to be installed according to the above procedure, an inspection of the EyeSight Camera harness will be necessary. Check to see if there are any extra/unnecessary harnesses around the eyesight connectors with the eyesight camera cover removed. 17 SRS Air Bag, Rear Seatbelt Chimes Techline has had an influx of calls pertaining to the rear seat belt chime activation on 2020 model year and newer vehicles. If the occupancy detection system (ODS) detects an object on the rear seat and the rear seat belt is not buckled, there will be an audible chime. There is no way to deactivate the rear seat belt chimes other than to buckle the rear seat belt. At this time, the vehicle software logic will not allow this feature to be disabled. Customers should be advised to keep the seat belt buckled when there are child seats installed and to stow other items in the cargo area. Continued on the next page October 2021 TechTIPS Page 10 of 11 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE H630SXC001 Accessory Installation Guide PORT INSTALLATION: Ascent Rock… 28-Oct-21 15-251-19R Technical Service Bulletin DTC B2A16 28-Oct-21 16-103-16R Technical Service Bulletin Transmission Fluid Seepage 27-Oct-21 12-228-21 Technical Service Bulletin Front Seat(s) / Squeaking Soun… 27-Oct-21 J501SAN230 Accessory Installation Guide PORT INSTALLATION: 2020-2022MY… 25-Oct-21 C1010CC000 Accessory Installation Guide PORT INSTALLATION: 2022MY BRZ … 25-Oct-21 J501SAN222 Accessory Installation Guide PORT INSTALLATION: 2021-2022MY… 25-Oct-21 12-227-21 Technical Service Bulletin Wiper Blade Cleaning Procedure 20-Oct-21 16-112-18R Technical Service Bulletin Ignition Key Sticking / Design… 19-Oct-21 WRG-21R Subaru Product/Campaign Bulletin Fuel Pump Impeller Failure 19-Oct-21 16-102-16R Technical Service Bulletin DTC P0841 Diagnostics 15-Oct-21 15-270-20R Technical Service Bulletin 2020 Outback & Legacy FOTA (Fi… 15-Oct-21 15-261-20R Technical Service Bulletin Reprogramming File Availabilit… 15-Oct-21 J201SAN600 Accessory Installation Guide 2020-21MY Legacy/ Outback and … 15-Oct-21 12-313-21 Technical Service Bulletin Rear Door Weatherstrip – Desig… 13-Oct-21 WUW-08R Subaru Product/Campaign Bulletin PCV Valve- Design Change 13-Oct-21 F551SVC000 Accessory Installation Guide 2022MY WRX Cargo Net 12-Oct-21 15-287-21 Technical Service Bulletin Accessory Remote Engine Start … 8-Oct-21 02-188-21 Technical Service Bulletin Timing Chain / Camshaft Sprock… 7-Oct-21 H001SVC000 Accessory Installation Guide 2022MY WRX Long Range Push Sta… 7-Oct-21 H001SVC100 Accessory Installation Guide 2022MY WRX Long Range Key Star… 7-Oct-21 15-258-19R Technical Service Bulletin DTC U0254 1-Oct-21 All revised publications are highlighted in yellow. Continued on the next page October 2021 TechTIPS Page 11 of 11 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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