NHTSA ID Number: 10202811
Manufacturer Communication Number: 15-287-21
Summary
This bulletin announces the availability of diagnostic information regarding accessory remote engine start systems.
NUMBER: 15-287-21
DATE: 10/08/21
INTRODUCTION:
This Service Information Bulletin announces the availability of diagnostic information regarding accessory remote engine start systems. This information is to be used with the remote engine start troubleshooting guides posted on STIS. The chart of troubleshooting videos included in this bulletin contains a breakdown of RES operation characteristics along with links to associated demonstration videos.
SERVICE / INFORMATION:
Diagnostic information can be found in the following RES Troubleshooting Guide list on STIS.
NOTES:
1. Additional information for Outback & Legacy can be found in TSB 15-258-19R.
2. DTC #U0254 can be set when a STARLINK remote start is requested on vehicles equipped with an accessory remote start system.
| RES Troubleshooting Guides | |||
| Year | Model | Ignition Type | Document Code # |
| 17-22 | Impreza | Key Start | TSG 900MHz KS |
| 18-22 | Crosstrek | ||
| 19-22 | Ascent | ||
| 19-22 | Forester | ||
| 20-22 | Legacy/Outback | ||
| 19-22 | Impreza | Push Start | TSG 900MHz PS |
| 19-22 | Crosstrek | ||
| 19-20 | Ascent | ||
| 20-22 | Legacy/Outback | ||
| 17-18 | Impreza | Push Start | TSG SFL PS |
| 18 | Crosstrek | ||
| Subaru Remote Engine Start Troubleshooting Videos | |||
| Video # | Video Link | Vehicle Response (# of Horn Honks) | Description |
| 1 | Remote Engine Start Shutdown – Door Open | One (1) Horn Honk for RES Activation
NO Horn Honks for RES Shut Down |
Reasons for RES Shutdown – Any Door Open |
| 2 | Remote Engine Start Shutdown – Over-rev Protection | One (1) Horn Honk for RES Activation
NO Horn Honks for RES Shut Down |
Reasons for RES Shutdown – RPMs > ~3,500 |
| Subaru Remote Engine Start Troubleshooting Videos | |||
| Video # | Video Link | Vehicle Response (# of Horn Honks) | Description |
| 3 | Prevent Remote Engine Start – Brake Switch | Two (2) Horn Honks | Reasons to Prevent RES –
Brake Pedal Depressed / Switch Active |
| 4 | Prevent Remote Engine Start – Door Open | Six (6) Horn Honks | Reasons to Prevent RES – Any Door Open |
| 5 | Prevent Remote Engine Start – Hood Switch | Two (2) Horn Honks | Reasons to Prevent RES – Hood Open / Switch Active |
| 6 | Prevent Remote Engine Start – Key In Ignition | Ignition Turns “ON”
Two (2) Horn Honks |
Reasons to Prevent RES – Key in Ignition Switch |
| Subaru Remote Engine Start Troubleshooting Videos | |||
| Video # | Video Link | Vehicle Response (# of Horn Honks) | Description |
| 7 | Prevent Remote Engine Start – Shifter Out of Park | Ignition Turns “ON”
Two (2) Horn Honks |
Reasons to Prevent RES –
Gear Selector / Shifter out of Park |
| 8 | Subaru RES Selectable Run Time Programming | Four (4) Horn Honks to access Selectable Run Time Programming | RES Programming – Selectable Run Time – 3, 5, 10 or 15 (Default) Minutes |
| 9 | Subaru RES Transmitter Programming | Three (3) Horn Honks to access RES Transmitter Programming | RES Programming –
Transmitter Learn Mode (Stores up to 8 Fobs) |
23 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SUBARU | ASCENT | 2019-2022 |
| SUBARU | CROSSTREK | 2018-2021 |
| SUBARU | FORESTER | 2019-2021 |
| SUBARU | IMPREZA | 2017-2022 |
| SUBARU | LEGACY | 2020-2022 |
| SUBARU | OUTBACK | 2020-2022 |
1 Associated Document
Manufacturer Communications
NUMBER: 15-287-21
DATE: 10/08/21
https://www.nhtsa.gov/recalls?nhtsaId=10202811
MC-10202811-0001.pdf 1668.902KB
MC-10202811-0001
- Compustar CS4900-S (4900S) 2-way Remote Start and Keyless Entry System with 3000-ft Range
- 2 4-Button remotes with Lock, Unlock, Trunk Release, & Remote Start/Stop buttons
- All-in-one remote start & keyless entry system
- Automatic Transmission only - Diesel-Engine Safe
- Professional Installation is highly recommended. Some vehicles may require extra parts which are sold separately and not included.
- Difference:【Key with PKE Function 】 the key has PKE Passive Keyless Entry function. 【 Key without PKE Function】the key don't have PKE Passive Keyless Entry function, but you can keyless entry by phone. The phone replace the key, when the phone near the car, the car unlock .
- 【Remote Engine Start/ Pre-warm or Pre-cool your car】Keep the air conditioner on after getting out of the car, use App or remote key to start engine outside the car, the air conditionerthe will turn on automatically. Remote Key start engine sensing distance is 50-150 meters.
- 【One Key Start / Build-in Lock】 Step on foot brake and press button for 1S to start up the car directly. When start the car and step on the foot brake, the central locking system will be locked, don't worry the kids will open the door when driving.
- 【Keyless Entry Especially For Upgrading Old Models】Phone sensing distance is 2-5m, door will unlock when the phone approch the car 2-5m. Fits for 95% DC12V compact, sedan, coupes, SUVs, pick-ups on the market. For Honda /Nissan /Chevy/Mercedes Benz/Jeep Cherokee more.
- 【Important】One of the following steps is necessary to active remote start function. 【1.】 When the car in start-up state, put the car gear in”P” or “N” position and pull up hand-brake on, press the start button for 2 , the led inside transmitter will flash slowlyWhen you get off the car, to shut down the engine and lock the car, then remote start function is actived.【2】Step on footbrake, long press the third and the fourth button at the same time on remote key for 4s
- Engine starts with quick, three-step sequence
- Pre-heat or pre-cool the vehicle's interior without entering your vehicle
- Fully integrated into the vehicle's existing factory security/keyless entry system
- Package Weight: 1.1 pounds
- Difference:【Key with PKE Function 】 the key has PKE Passive Keyless Entry function. 【 Key without PKE Function】the key don't have PKE Passive Keyless Entry function, but you can keyless entry by phone. The phone replace the key, when the phone near the car, the car unlock .
- 【Remote Engine Start/ Pre-warm or Pre-cool your car】Keep the air conditioner on after getting out of the car, use App or remote key to start engine outside the car, the air conditionerthe will turn on automatically. Remote Key start engine sensing distance is 50-150 meters.
- 【One Key Start/Keyless Entry Especially For Upgrading Old cars】Door will unlock when the mobile phone approch the car 2-5m. Fits for 95% DC12V compact, sedan, coupes, SUVs, pick-ups on the market. For Honda /Nissan /Chevy/Mercedes Benz/Jeep Cherokee more.
- 【 Build-in Lock Security system】After you lock the car, it will emit 5 beeps when it is touched illegally. When start the car and step on the foot brake, the central locking system will be locked, don't worry the kids will open the door when driving.
- 【Important】Without this step, you can't use remote start function【Auto Car】 When the car in start-up state, put the car gear in”P” or “N” position and pull up hand-brake on, press the start button for 2 , the led inside transmitter will flash slowlyWhen you get off the car, to shut down the engine and lock the car, then remote start function is actived.【Mantal Car】Step on footbrake, long press the third and the fourth button at the same time on remote key for 4s
- Allows vehicle to be started by pushing a button from the convenience of home or the office
- 2014 2015 2016 IMPREZA 2014 2015 2016 CROSSTREK
- Not applicable to models with manual transmissions.
- Will need a Subaru SSM3 scan tool for completion, just swing by a Subaru dealer after install.
- This is for cars that have a key to start it not push start.
- Remote engine start kit for 2019 2020 2021 WRX APPLICABLE TO CVT MODELS ONLY
- H001SVA900
- Allows the vehicle to be started at the push of a button from outside the vehicle. Preset the heating or air conditioner controls to help bring the interior temperature to a more comfortable level prior to entry.
- Smart Engine Start works in conjunction with the Keyless Access and Start system. Operating distance is up to 30 feet away, depending on vehicle obstructions.
- Will need a Subaru SSM3 scan tool for completion, just swing by a Subaru dealer after install. Our shop charges $50.00 to program if you have installed. should be about the same at other places
- Country of Origin : United States
- Package Dimension: 35.306 H x 10.668 L x 10.668 W (centimetres)
- Dependability
- Package Weight: 0.544 kilograms
Last update on 2023-03-11 / Affiliate links / Images from Amazon Product Advertising API
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Bulletin Number: 15-287-21; Date: 10/08/21 Page 1 of 4 SERVICE INFORMATION BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 15-287-21 DATE: 10/08/21 APPLICABILITY: 2020-22MY Legacy & Outback 2017-22MY Impreza 2018-22MY Crosstrek 2022MY WRX 2019-22MY Forester 2019-22MY Ascent SUBJECT: Accessory Remote Engine Start Diagnostic Information INTRODUCTION: This Service Information Bulletin announces the availability of diagnostic information regarding accessory remote engine start systems. This information is to be used with the remote engine start troubleshooting guides posted on STIS. The chart of troubleshooting videos included in this bulletin contains a breakdown of RES operation characteristics along with links to associated demonstration videos. SERVICE / INFORMATION: Diagnostic information can be found in the following RES Troubleshooting Guide list on STIS. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2021 Subaru of America, Inc. All rights reserved. Bulletin Number: 15-287-21; Date: 10/08/21 Page 2 of 4 Continued… NOTES: 1. Additional information for Outback & Legacy can be found in TSB 15-258-19R. 2. DTC #U0254 can be set when a STARLINK remote start is requested on vehicles equipped with an accessory remote start system. RES Troubleshooting Guides Year Model Ignition Type Document Code # 17-22 Impreza Key Start TSG 900MHz KS 18-22 Crosstrek 19-22 Ascent 19-22 Forester 20-22 Legacy/Outback 19-22 Impreza Push Start TSG 900MHz PS 19-22 Crosstrek 19-20 Ascent 20-22 Legacy/Outback 17-18 Impreza Push Start TSG SFL PS 18 Crosstrek Subaru Remote Engine Start Troubleshooting Videos Video # Video Link Vehicle Response (# of Horn Honks) Description 1 Remote Engine Start Shutdown – Door Open 1 One (1) Horn Honk for RES Activation NO Horn Honks for RES Shut Down Reasons for RES Shutdown – Any Door Open 2 Remote Engine Start Shutdown – Over-rev Protection 2 One (1) Horn Honk for RES Activation NO Horn Honks for RES Shut Down Reasons for RES Shutdown – RPMs > ~3,500 Bulletin Number: 15-287-21; Date: 10/08/21 Page 3 of 4 Subaru Remote Engine Start Troubleshooting Videos Video # Video Link Vehicle Response (# of Horn Honks) Description 3 Prevent Remote Engine Start – Brake Switch 3 Two (2) Horn Honks Reasons to Prevent RES – Brake Pedal Depressed / Switch Active 4 Prevent Remote Engine Start – Door Open 4 Six (6) Horn Honks Reasons to Prevent RES – Any Door Open 5 Prevent Remote Engine Start – Hood Switch 5 Two (2) Horn Honks Reasons to Prevent RES – Hood Open / Switch Active 6 Prevent Remote Engine Start – Key In Ignition 6 Ignition Turns “ON” Two (2) Horn Honks Reasons to Prevent RES – Key in Ignition Switch Continued… Bulletin Number: 15-287-21; Date: 10/08/21 Page 4 of 4 Subaru Remote Engine Start Troubleshooting Videos Video # Video Link Vehicle Response (# of Horn Honks) Description 7 Prevent Remote Engine Start – Shifter Out of Park 7 Ignition Turns “ON” Two (2) Horn Honks Reasons to Prevent RES – Gear Selector / Shifter out of Park 8 Subaru RES Selectable Run Time Programming 8 Four (4) Horn Honks to access Selectable Run Time Programming RES Programming – Selectable Run Time – 3, 5, 10 or 15 (Default) Minutes 9 Subaru RES Transmitter Programming 9 Three (3) Horn Honks to access RES Transmitter Programming RES Programming – Transmitter Learn Mode (Stores up to 8 Fobs) IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
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