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NHTSA ID Number: 10202811
Manufacturer Communication Number: 15-287-21
Summary
This bulletin announces the availability of diagnostic information regarding accessory remote engine start systems.
NUMBER: 15-287-21
DATE: 10/08/21
INTRODUCTION:
This Service Information Bulletin announces the availability of diagnostic information regarding accessory remote engine start systems. This information is to be used with the remote engine start troubleshooting guides posted on STIS. The chart of troubleshooting videos included in this bulletin contains a breakdown of RES operation characteristics along with links to associated demonstration videos.
SERVICE / INFORMATION:
Diagnostic information can be found in the following RES Troubleshooting Guide list on STIS.
NOTES:
1. Additional information for Outback & Legacy can be found in TSB 15-258-19R.
2. DTC #U0254 can be set when a STARLINK remote start is requested on vehicles equipped with an accessory remote start system.
| RES Troubleshooting Guides | |||
| Year | Model | Ignition Type | Document Code # |
| 17-22 | Impreza | Key Start | TSG 900MHz KS |
| 18-22 | Crosstrek | ||
| 19-22 | Ascent | ||
| 19-22 | Forester | ||
| 20-22 | Legacy/Outback | ||
| 19-22 | Impreza | Push Start | TSG 900MHz PS |
| 19-22 | Crosstrek | ||
| 19-20 | Ascent | ||
| 20-22 | Legacy/Outback | ||
| 17-18 | Impreza | Push Start | TSG SFL PS |
| 18 | Crosstrek | ||
| Subaru Remote Engine Start Troubleshooting Videos | |||
| Video # | Video Link | Vehicle Response (# of Horn Honks) | Description |
| 1 | Remote Engine Start Shutdown – Door Open | One (1) Horn Honk for RES Activation
NO Horn Honks for RES Shut Down |
Reasons for RES Shutdown – Any Door Open |
| 2 | Remote Engine Start Shutdown – Over-rev Protection | One (1) Horn Honk for RES Activation
NO Horn Honks for RES Shut Down |
Reasons for RES Shutdown – RPMs > ~3,500 |
| Subaru Remote Engine Start Troubleshooting Videos | |||
| Video # | Video Link | Vehicle Response (# of Horn Honks) | Description |
| 3 | Prevent Remote Engine Start – Brake Switch | Two (2) Horn Honks | Reasons to Prevent RES –
Brake Pedal Depressed / Switch Active |
| 4 | Prevent Remote Engine Start – Door Open | Six (6) Horn Honks | Reasons to Prevent RES – Any Door Open |
| 5 | Prevent Remote Engine Start – Hood Switch | Two (2) Horn Honks | Reasons to Prevent RES – Hood Open / Switch Active |
| 6 | Prevent Remote Engine Start – Key In Ignition | Ignition Turns “ON”
Two (2) Horn Honks |
Reasons to Prevent RES – Key in Ignition Switch |
| Subaru Remote Engine Start Troubleshooting Videos | |||
| Video # | Video Link | Vehicle Response (# of Horn Honks) | Description |
| 7 | Prevent Remote Engine Start – Shifter Out of Park | Ignition Turns “ON”
Two (2) Horn Honks |
Reasons to Prevent RES – Gear Selector / Shifter out of Park |
| 8 | Subaru RES Selectable Run Time Programming | Four (4) Horn Honks to access Selectable Run Time Programming | RES Programming –
Selectable Run Time – 3, 5, 10 or 15 (Default) Minutes |
| 9 | Subaru RES Transmitter Programming | Three (3) Horn Honks to access RES Transmitter Programming | RES Programming –
Transmitter Learn Mode (Stores up to 8 Fobs) |
23 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SUBARU | ASCENT | 2019-2022 |
| SUBARU | CROSSTREK | 2018-2021 |
| SUBARU | FORESTER | 2019-2021 |
| SUBARU | IMPREZA | 2017-2022 |
| SUBARU | LEGACY | 2020-2022 |
| SUBARU | OUTBACK | 2020-2022 |
1 Associated Document
Manufacturer Communications
NUMBER: 15-287-21
DATE: 10/08/21
https://www.nhtsa.gov/recalls?nhtsaId=10202811
MC-10202811-0001.pdf 1668.902KB
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- ✅ START YOUR VEHICLE REMOTELY- Use the most complete Plug N Play Remote Starter KIT to warm up your vehicle in those freezing mornings. No more waiting 10 min to defog your windshield. 😊 Press lock 3 times on your existing remote, to remote start.
- ✅ START-X T-HARNESS – This kit includes a unique Start-X T-harness that greatly simplifies the install. Most US vehicle's are 100% plug n play. Some require 1 wire interrupt. See video for details.
- ✅ COMPATIBILITY – This kit is compatible only with a Subaru Ascent 2019-2022, Crosstrek 2018-2023, Forester 2019-2023, and Impreza 2017-2023 Key Start. 🔴🔴 Only compatible if you start your vehicle by turning a key. Will not work if it's a push to start. Will only work if the vehicle has an automatic transmission. 🔴🔴 2017 2018 2019 2020 2021 2022 2023
- ✅ Computer Required – Pairing the remote starter to the vehicle requires the remote starter to be connected to a windows computer with a USB updater tool. The tool is included in the kit.
- ✅ USA- This kit is brought to you by Start-X, the leading plug n play remote start company in North America. The remote Start module is proudly designed, engineered, and manufactured in North America. With tens of thousands of satisfied customers, you can't go wrong. Start-X technical support agents are located in the USA and provide support in English.
- ✅ START YOUR VEHICLE REMOTELY- Use the most complete Plug N Play Remote Starter KIT to warm up your vehicle in those freezing mornings. No more waiting 10 min to defog your windshield. 😊 Press lock 3 times on your existing remote, to remote start.
- ✅ START-X T-HARNESS – This kit includes a unique Start-X T-harness that greatly simplifies the install. There is zero wire splicing or cutting involved, completely plugs into the factory connectors.
- ✅ COMPATIBILITY – This kit is compatible only with a Subaru Legacy and Outback 2010-2014. 🔴🔴 Only compatible if you start your vehicle by turning a key. Will not work if it's a push to start. Will only work if the vehicle has an automatic transmission. 🔴🔴 2010 2011 2012 2013 2014
- ✅ Computer Required – Pairing the remote starter to the vehicle requires the remote starter to be connected to a windows computer with a USB updater tool. The tool is included in the kit.
- ✅ USA- This kit is brought to you by Start-X, the leading plug n play remote start company in North America. The remote Start module is proudly designed, engineered, and manufactured in North America. With tens of thousands of satisfied customers, you can't go wrong. Start-X technical support agents are located in the USA and provide support in English.
- ✅ START YOUR VEHICLE REMOTELY- Use the most complete Plug N Play Remote Starter KIT to warm up your vehicle in those freezing mornings. No more waiting 10 min to defog your windshield. 😊 Press lock 3 times on your existing remote, to remote start. 🔴🔴 Forester 2022 - 2023, while the vehicle is remotely started the OEM remote. will not work to unlock. You will need to physically insert the key to unlock. For all other vehicle's the OEM remote will work to unlock.
- ✅ START-X T-HARNESS – This kit includes a unique Start-X T-harness that greatly simplifies the install. There is zero wire splicing or cutting involved, completely plugs into the factory connectors. Watch the video to see how easy it is.
- ✅ COMPATIBILITY – This kit is compatible only with a Subaru Forester 2019-2021, Legacy 2018-2019, and Outback 2018-2019 Push to Start. 🔴🔴 Will not work if your vehicle is Canadian. 🔴🔴 2018 2019 2020 2021 2022 2023. Not compatible with key start vehicles.
- ✅ Computer Required – Pairing the remote starter to the vehicle requires the remote starter to be connected to a windows computer with a USB updater tool. The tool is included in the kit.
- ✅ USA- This kit is brought to you by Start-X, the leading plug n play remote start company in North America. The remote Start module is proudly designed, engineered, and manufactured in North America. With tens of thousands of satisfied customers, you can't go wrong. Start-X technical support agents are located in the USA and provide support in English.
- Pre-heat or pre-cool the vehicle's interior without entering your vehicle
- Package Dimensions: 30.48 H x 16.764 L x 21.336 W (centimetres)
- Package Weight: 0.608 kilograms
- Country of Origin : United States
- Genuine Subaru Remote Engine Starter ? (FOR PUSH START FORESTER)
- H101SSJ000
- Allows vehicle to be started by pushing a button from the convenience of home or the office (up to 400 feet away depending on obstructions) so that the vehicle’s interior temperature is more comfortable upon entry.
- Push Start works in conjunction with the Keyless Access and Start system.
- The start/stop button blinks to confirm the engine has been started.
- Genuine OEM
- High quality
- Dependability
- Genuine Subaru Remote Engine Starter (FOR KEY START )
- H001SXC001
- Allows vehicle to be started by pushing a button from the convenience of home or the office (up to 400 feet away depending on obstructions) so that the vehicle’s interior temperature is more comfortable upon entry. Push Start works in conjunction with the Keyless Access and Start system. This Genuine Subaru Accessory is an alternative for customers who do not enroll in STARLINK Safety and Security Plus.
- 2019 2020 ASCENT
Last update on 2024-04-05 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Bulletin Number: 15-287-21; Date: 10/08/21 Page 1 of 4 SERVICE INFORMATION BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 15-287-21 DATE: 10/08/21 APPLICABILITY: 2020-22MY Legacy & Outback 2017-22MY Impreza 2018-22MY Crosstrek 2022MY WRX 2019-22MY Forester 2019-22MY Ascent SUBJECT: Accessory Remote Engine Start Diagnostic Information INTRODUCTION: This Service Information Bulletin announces the availability of diagnostic information regarding accessory remote engine start systems. This information is to be used with the remote engine start troubleshooting guides posted on STIS. The chart of troubleshooting videos included in this bulletin contains a breakdown of RES operation characteristics along with links to associated demonstration videos. SERVICE / INFORMATION: Diagnostic information can be found in the following RES Troubleshooting Guide list on STIS. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2021 Subaru of America, Inc. All rights reserved. Bulletin Number: 15-287-21; Date: 10/08/21 Page 2 of 4 Continued… NOTES: 1. Additional information for Outback & Legacy can be found in TSB 15-258-19R. 2. DTC #U0254 can be set when a STARLINK remote start is requested on vehicles equipped with an accessory remote start system. RES Troubleshooting Guides Year Model Ignition Type Document Code # 17-22 Impreza Key Start TSG 900MHz KS 18-22 Crosstrek 19-22 Ascent 19-22 Forester 20-22 Legacy/Outback 19-22 Impreza Push Start TSG 900MHz PS 19-22 Crosstrek 19-20 Ascent 20-22 Legacy/Outback 17-18 Impreza Push Start TSG SFL PS 18 Crosstrek Subaru Remote Engine Start Troubleshooting Videos Video # Video Link Vehicle Response (# of Horn Honks) Description 1 Remote Engine Start Shutdown – Door Open 1 One (1) Horn Honk for RES Activation NO Horn Honks for RES Shut Down Reasons for RES Shutdown – Any Door Open 2 Remote Engine Start Shutdown – Over-rev Protection 2 One (1) Horn Honk for RES Activation NO Horn Honks for RES Shut Down Reasons for RES Shutdown – RPMs > ~3,500 Bulletin Number: 15-287-21; Date: 10/08/21 Page 3 of 4 Subaru Remote Engine Start Troubleshooting Videos Video # Video Link Vehicle Response (# of Horn Honks) Description 3 Prevent Remote Engine Start – Brake Switch 3 Two (2) Horn Honks Reasons to Prevent RES – Brake Pedal Depressed / Switch Active 4 Prevent Remote Engine Start – Door Open 4 Six (6) Horn Honks Reasons to Prevent RES – Any Door Open 5 Prevent Remote Engine Start – Hood Switch 5 Two (2) Horn Honks Reasons to Prevent RES – Hood Open / Switch Active 6 Prevent Remote Engine Start – Key In Ignition 6 Ignition Turns “ON” Two (2) Horn Honks Reasons to Prevent RES – Key in Ignition Switch Continued… Bulletin Number: 15-287-21; Date: 10/08/21 Page 4 of 4 Subaru Remote Engine Start Troubleshooting Videos Video # Video Link Vehicle Response (# of Horn Honks) Description 7 Prevent Remote Engine Start – Shifter Out of Park 7 Ignition Turns “ON” Two (2) Horn Honks Reasons to Prevent RES – Gear Selector / Shifter out of Park 8 Subaru RES Selectable Run Time Programming 8 Four (4) Horn Honks to access Selectable Run Time Programming RES Programming – Selectable Run Time – 3, 5, 10 or 15 (Default) Minutes 9 Subaru RES Transmitter Programming 9 Three (3) Horn Honks to access RES Transmitter Programming RES Programming – Transmitter Learn Mode (Stores up to 8 Fobs) IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
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