2023 Subaru Audio/Navigation & Power Amplifier Exchange Component Identification and Procedures

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Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 1 of 18
Continued…
NUMBER: 15-302-22R
DATE: 08/23/22
REVISED: 04/11/23
APPLICABILITY: 2023 Subaru Vehicles
SUBJECT: 2023 Audio/Navigation & Power Amplifier Exchange Component Identification and Procedures
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
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INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
CONTENTS
Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer. In the event the vehicle is “New” and “In-stock”,call the Vendor’s Service Center prior to calling Subaru Retailer Claims. A new unit will be supplied rather than a remanufactured unit. If the Vendor Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 prior to placing an order for further instructions. The replacement of a new unit, other than new units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-782-2782. An authorization code will be provided and must be included upon claim submission. Vehicles that have been placed in demo service should use exchange units only.
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER 0
PARTS MANAGER 0
CLAIMS PERSONNEL 0
SERVICE MANAGER 0
IMPORTANT – All
Service Personnel Should Read and Initial in the boxes provided, right.
© 2020 Subaru of America, Inc. All rights reserved. EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS
1) The defective chassis should remain in the vehicle until the exchange unit is installed.
2) Contact the applicable Service Center with the following information:
• Retailer Code
• Retailer Name and Address
• VIN – All 17 Characters
• Date of Vehicle Sale
• Vehicle Mileage
• Caller’s Name and Telephone Number
• Claim Number
• Face Plate ID Number (Clarion only)
• Subaru Part Number as shown in this bulletin
• Customer Complaint
• Customer Last Name At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. 3) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order. If the exchange unit has not been installed or the failed chassis has not been returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the retailer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit. The retailer must return the failed component in the same approved packaging that the exchange unit arrived in. Harman exchange units arrive with a pre-paid return shipping label. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping. NOTE: Activation of all subscription based services is the responsibility of the vehicle owner. NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to the Added Security Section 11.2.10 or Policy Adjustment Section 12.6.1 of the Claims Policies & Procedures on-line manual. Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 2 of 18 MANUFACTURERS BY COMPONENT
Audio/Satellite Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the Web Portal. Clarion exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions (urdealerservices.com) Ordering Instructions. DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/ Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com Harman: Exchange order requests are to be made via the Web Portal Harman exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed. Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services. Audio/Navigation/Satellite DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/ Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com Harman: Exchange order requests are to be made via the Web Portal Harman exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed. Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services. Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 3 of 18 Power Amplifier
Harman Kardon: Exchange order requests are to be made via the Web Portal Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions VEHICLE APPLICATIONS – AUDIO/NAVIGATION
ILLUSTRATION DESCRIPTION & APPLICABILITY ATTENTION! MANUFACTURER PART NUMBER PERFORM SUFFICIENT DIAGNOSIS, FOLLOWING PROCEDURES, TO VALIDATE THE EXCHANGE ORDER Ascent 11.6-INCH Center Information Display
Base and Premium Trims PCA-01, PCB-11, PCB-12
Limited Trims PCK-21, PCK-23 Denso 86213XC60A Ascent 11.6-INCH Center Information Display
Premium Trim PCC-12 Onyx Trim PCH-22, PCM-31
Limited Trims PCL-21, PCL-23 Touring Trim PCN-41 Denso 86213XC62A Ascent
Cockpit Control Unit Assembly (CHASSIS)
Base and Premium Trims PCA-01, PCB-11, PCB-12, PCC-12
Onyx Trim PCH-22 Limited Trims PCK-21, PCL-21 Denso 86201XC67A Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 4 of 18 ILLUSTRATION
DESCRIPTION & APPLICABILITY
Ascent Cockpit Control Unit Assembly (CHASSIS) Onyx Trim PCM-31 Limited Trim PCK-23, PCL-23
Touring Trim PCN-41 MANUFACTURER Denso PART NUMBER 86271XC67A Crosstrek 6.5-INCH Multimedia System Base Trims PRA-01 & PRB-03 Harman 86431FL610 Crosstrek 6.5-INCH Multimedia Plus System Premium and Sport Standard Trims
PRC-11 PRD-13 PRD-14 Harman 86431FL670 Crosstrek 8.0-INCH Multimedia Plus System Sport option 22, Special Edition, Limited & Touring Trims without Navigation PRE-22 PRD-15 PRF-31 PRF-32 PRF-33 & PRH-01 Harman 86431FL650 Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 5 of 18 ILLUSTRATION
DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Crosstrek 8.0-INCH MULTIMEDIA NAVIGATION SYSTEM Limited and Hybrid models with Navigation
PRF-33 & PRH-02 Harman 86471FL620 Forester 6.5 Inch Multimedia Plus System Base Trims PFB-01, PFB-02 Harman 86201SJ950 Forester 6.5 Inch Multimedia Plus System Premium Trims PFF-11, PFF-15 Sport Trim PFG-21 Harman 86201SJ940 Forester 8.0 Inch Multimedia Plus System Sport Trim PFG-24 Harman 86201SJ990 Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 6 of 18 ILLUSTRATION
DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Forester 8.0 Inch Multimedia Plus System Wilderness Trim PFH-21 Limited Trim PFI-31 Harman 86201SJ980 Forester 8.0 Inch Multimedia Navigation System Wilderness Trim PFH-22
Limited & Touring Trims PFI-32, PFJ-41 Harman 86271SJ670 Impreza 6.5 Inch Multimedia System Base Trims
PJA-01 PJB-03 PLA-01 PLB-03 Harman 86431FL61A Impreza 6.5 Inch Multimedia Plus System Premium Trims
PJD-11 PJD-14 PLD-11 PLD-14 Harman 86431FL67A Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 7 of 18 ILLUSTRATION
DESCRIPTION & APPLICABILITY
Impreza 8.0 Inch Multimedia Plus System Standard Sport Trims Standard Limited Trims
PJF-21 PLE-21 PLF-21 PLG-31 MANUFACTURER Harman PART NUMBER 86431FL65A Impreza 8.0 Inch Multimedia Plus System Sport Trim w/ HK Amplifier PJF-23 PLF-23 Harman 86431FL66A Impreza 8.0 Inch Multimedia Navigation System Limited Trim w/ Navigation PLG-35 Harman 86471FL62A Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 8 of 18 ILLUSTRATION
DESCRIPTION & APPLICABILITY
ATTENTION! MANUFACTURER PART NUMBER PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO VALIDATE THE EXCHANGE ORDER Legacy & Outback Dual 7 Inch Center Information Display Base Trims PAB-02 PDB-01 DENSO 86213AN64A Legacy & Outback 11.6 Inch Center Information Display All Trims Except Base DENSO 86213AN67A Legacy & Outback
Cockpit Control Unit Assembly (CHASSIS)
Base Trims PAB-02 PDB-01 DENSO 86201AN62A Legacy & Outback
Cockpit Control Unit Assembly (CHASSIS)
Premium, Onyx, Limited & Wilderness Trims – Non-Navigation
PAD-11 PAD-13 PDD-11 PDD-13 PDE-21 PDF-31 PAF-31 DENSO 86201AN68A Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 9 of 18 ILLUSTRATION
DESCRIPTION & APPLICABILITY
Legacy & Outback
Cockpit Control Unit Assembly (CHASSIS)
Premium, Sport, Wilderness, Onyx, Onyx XT Limited, Limited XT, Touring & Touring XT Trims With Navigation
PAD-15 PDD-15 PAG-21 PDE-22 PDI-22 PAL-41 PDH-22 PDJ-32 PDL-41 PAF-34 PDF-34
PDG-41 MANUFACTURER DENSO PART NUMBER 86271AN63A Solterra Subaru Multimedia 8 Inch Navigation System Premium Trims PED-11-C DENSO TEN TBD
Order NEW From EPC Solterra Subaru Multimedia 12.3 Inch Navigation System Limited & Touring Trims PEG-31-C & PEJ-41-C DENSO TEN TBD
Order NEW From EPC Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 10 of 18 ILLUSTRATION
DESCRIPTION & APPLICABILITY
ATTENTION! MANUFACTURER PART NUMBER PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO VALIDATE THE EXCHANGE ORDER WRX
Dual 7 Inch Center Information Display
Base Trims PUA-01 PUB-03 DENSO 86213VC430 WRX
11.6 Inch Center Information Display
Premium Limited & GT Trims PUC-11 PUC-12 PUD-13 PUE-21 PUF-23 PUG-33 DENSO 86213VC451 WRX Cockpit Control Unit Assembly (CHASSIS) Base Trims PUA-01 PUB-03 DENSO 86201VC600 WRX Cockpit Control Unit Assembly (CHASSIS) Premium Trims
PUC-11 PUC-12 PUD-13
WRX DENSO 86201VC650 Bulletin Number: 15-302-22R; Revised: 04/11/23 Cockpit Control Unit Assembly (CHASSIS) Limited & GT Trims PUE-21 PUF-23 PUG-33 DENSO 86271VC600 Continued…
Page 11 of 18 ILLUSTRATION
DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER BRZ
Cockpit Control Unit
All Trims DENSO 86201CC610 ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO VALIDATE THE EXCHANGE ORDER BRZ
8 Inch Center Information Display
All Trims DENSO 86213CC200 POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example..Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example…Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers) POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION
Harmon Kardon (United Radio) 1-800-448-0944 8am-8pm Eastern Time
Harman Kardon exchange requests are processed by United Radio.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 12 of 18 VEHICLE APPLICATIONS – POWER AMPLIFIER ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER
Ascent
Power Amplifier Assy Limited Trims PCK-23, PCL-23
Onyx Trim PCM-23 Touring Trim PCN-41 Harman 86221XC51A Crosstrek
Power Amplifier Assy
Limited and Hybrid Models with Navigation Harman 86221FL015 Forester
Power Amplifier Assy Sport Trim PFG-24 Harman 86221SJ003 Forester
Power Amplifier Assy Wilderness Trim PFH-22
Limited & Touring Trims PFI-32, PFJ-41 Harman 86221SJ013 Impreza
Power Amplifier Assy Sport Trim
PJF-23 & PLF-23 Harman 86221FL00F Impreza
Power Amplifier Assy Limited Trim
PLG-35 Harman 86221FL01F Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 13 of 18 ILLUSTRATION
DESCRIPTION
Legacy Outback
Power Amplifier Assy
Limited & Touring XT Legacy Trims
Touring, Limited XT & Touring XT Outback Trims
PAF-31 PAF-34 PAL-41 PDG-41 PDJ-32 PDL-41
MANUFACTURER Harman
PART NUMBER 86221AN11B Solterra
Power Amplifier Assy
Limited & Touring Models PEG-31, PEJ-41 Harman 8628042090 WRX TBD TBD WRX TBD TBD BRZ
Power Amplifier Assy Limited Trim
PZE-11 PZF-13 Pioneer 86221CC100 SATELLITE ACTIVATION INSTRUCTIONS
CLARION & DENSO
If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion or DENSO satellite radio, please follow the instructions below. Going through the process will ensure that any fee for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service. Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 14 of 18 Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle. Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated. (To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long). Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic. Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Retailers can also perform a signal refresh if necessary by entering in the Radio ID into the following URL, www.siriusxm.com/oemrefresh
NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID number. HARMAN ONLY
All exchange units equipped with a Harman satellite radio will be reactivated by United Radio prior to being shipped to the Retailer.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services. EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR AUDIO/NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted and at that time the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Below are examples of the audio exchange numbers and the telephone number for the Service Center for each manufacturer. AUDIO EXCHANGE NUMBER EXAMPLES
Clarion Exchange Number Example – Orders placed prior to 12/23/19 …. (ERS#) 0000000001
Clarion Exchange Number Example – Orders placed as of 12/23/19 …. MCO # 1234567890 (Ten
digits – all numbers)
Harman (United Radio) Exchange Number Example..Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman (United Radio) Exchange Number Example…Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers) Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 15 of 18 AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION.
Clarion 1-800-448-0944 8am-8pm Eastern Time
DENSO 1-800-237-5413 7am-5pm Pacific Time
Harman (United Radio) 1-800-448-0944 8am-8pm Eastern Time PACKING SLIP RO NUMBER REQUIREMENT – 2020 LEGACY & OUTBACK MODELS
DENSO ONLY Effective November 1, 2019; all DENSO Cockpit Control Units, Audio and Audio w/Navigation Multimedia Infotainment Systems will require an additional entry of the RO* character string (see image below) from the DENSO/Denso Ten exchange unit “Packing Slip” included with the delivery of every DENSO exchange unit shipped to the Retailer. The RO field is located between the Order Date and Complaint on the Packing Slip. * Please do not confuse this with the Retailer repair order number. The RO number on the DENSO/Denso Ten Packing Slip is a required entry for the Comments Field for a claim submission for an audio exchange. This is in addition to the existing Claim Order/ Audio Exchange Number entry in the Misc. Detail field. BOTH entries will now be required. An example of the RO number on the DENSO/Denso Ten Packing Slip is show below. RO F10S6BAC17595C Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 16 of 18 AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/ Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement. The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards. All out-of-warranty orders will be subject to Supplier availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the Audio/ Navi. Supplier to determine exchange eligibility. Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.
Retailer Code
Retailer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage
Caller’s Name and Telephone Number Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only) Subaru Part Number
Customer Complaint Customer Last Name Clarion (United Radio) 1-800-448-0944
• Clarion exchange requests are processed by United Radio.
• Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
• Clarion offers a 1 yr. manufacturer’s warranty on these exchange units
• Clarion will invoice the retailer for the cost of the exchange unit
• Shipping charges for return of the core is the responsibility of the retailer
• Cores must be returned to Clarion (United Radio) within 30 days
• Delinquent cores will be invoiced to SOA who in turn will debit the retailer
• There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Clarion (United Radio) and are to make payment directly to Clarion (United Radio) for this fee Continued…
Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 17 of 18 Bulletin Number: 15-302-22R; Revised: 04/11/23 Page 18 of 18
DENSO/Denso Ten 1-800-237-5413
• Exchange cores will be shipped UPS Ground or 2ⁿᵈ Day Air within 72 hrs.
• DENSO/Denso Ten offers a 1 yr. manufacturer’s warranty on these exchange units
• DENSO/Denso Ten will invoice the retailer for the cost of the exchange unit
• Shipping charges for return of the core is the responsibility of the retailer
• Cores must be returned to DENSO/Denso Ten within 30 days
• Delinquent cores will be invoiced to SOA who in turn will debit the retailer
• There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by DENSO/Denso Ten and are to make payment directly to DENSO/ Denso Ten for this fee. Harman Kardon (United Radio) 1-800-448-0944
• Harman Kardon exchange requests are processed by United Radio.
• Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
• Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units
• Harman Kardon will invoice the retailer for the cost of the exchange unit
• Shipping charges for return of the core is the responsibility of the retailer
• Cores must be returned to Harman Kardon (United Radio) within 30 days
• Delinquent cores will be invoiced to SOA who in turn will debit the retailer
• There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon
(United Radio) for this fee.

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