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NHTSA ID Number: 10232895
Manufacturer Communication Number: TechTIPS-4
Summary
TECHTIPS NEWSLETTER
ARTICLES CONTAINED IN THIS ISSUE
CODE ARTICLE…………………..PAGE
(00) New STIS Releases from
02/01/2013 to 02/28/2013…10
(01) QMR of the Month…………. 1
(01) New Model Launch Activities. 3
(02) Too Much Oil in the Engine ..9
(07) Appearance of Water in BRZ Back-Up Light……………….6
(11) Getting to the Bottom of Extended Cranking………….8
(12) WQA-37 Campaign …………7
(15) Voice Clarity ……………….5
(15) F-10 Diagnostics …………..4
(15) Voice Recognition ………….2
10 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | BRZ | 2013 |
SUBARU | CROSSTREK | 2013 |
SUBARU | FORESTER | 2013 |
SUBARU | IMPREZA | 2013 |
SUBARU | LEGACY | 2013 |
SUBARU | OUTBACK | 2013 |
SUBARU | TRIBECA | 2013 |
SUBARU | WRX | 2013 |
SUBARU | WRX STI | 2013 |
SUBARU | XV CROSSTREK | 2013 |
1 Associated Document
Manufacturer Communications
TIPS0313 – 2013 March TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10232895
MC-10232895-9999.pdf 1238.476KB
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- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
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- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
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- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
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- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
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- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
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- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
March 2013 TechTIPS Page 1 Subaru Service and Technical Support Line Newsletter March 2013 The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY. Articles are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, L.L. Bean, Baja, Tribeca, BRZ, XV Crosstrek and “Quality Driven” are Registered Trademarks. HELPING TO ACHIEVE THE PREMIUM SERVICE EXPERIENCE The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. ARTICLES CONTAINED IN THIS ISSUE CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” CODE ARTICLE…………………..PAGE (00) New STIS Releases from 02/01/2013 to 02/28/2013…10 (01) QMR of the Month…………. 1 (01) New Model Launch Activities. 3 (02) Too Much Oil in the Engine ..9 (07) Appearance of Water in BRZ Back-Up Light……………….6 (11) Getting to the Bottom of Extended Cranking………….8 (12) WQA-37 Campaign …………7 (15) Voice Clarity ……………….5 (15) F-10 Diagnostics …………..4 (15) Voice Recognition ………….2 We are pleased to announce the first winner of the recently released QMR of the Month program. Francisco submitted a very detailed QMR on his diagnosis and repair of a keyless entry / TPMS module with an erratic operation concern. In appreciation for going the extra mile and sharing his experience with us in hopes of improving product quality, Francisco will be receiving the following from his FSE: Congratulations Francisco! Any Subaru Service Technician can participate in QMR of the Month. See the February 2013 Tech Tips for full details. If your QMR is selected, you may see your name here in a future issue of Tech Tips. QMR OF THE MONTH – FIRST WINNER! 01 AV Subaru in Lancaster, CA Francisco Landeros A Subaru Confidence In Motion Jacket A $100 Gift Card & March 2013 TechTIPS Page 2 On occasion, we receive calls and reports about customers who are having difficulty using their dial by number voice recognition feature. These concerns generally fall within several distinct conditions. These include: system does not seem to recognize any commands, system seems to only recognize the first few numbers of the request, system adds symbols in front of the requested number, and/or system adds additional numbers at the end of the requested number. There may be any number of physical factors that influence the voice recognition’s ability to interpret the spoken commands. Let’s look at some helpful hints that may allow the customer to make more use of the system. First, we’ve all seen comedies where some English speaking person ends up surrounded by people who don’t speak any English. They always respond in the same incorrect way, by trying to speak slower and louder in an attempt to get someone to understand them. It’s a natural reaction and occurs quite frequently when attempting to use voice recognition and becoming frustrated. However, this approach is totally incorrect and ineffective. Speaking loudly and speaking slower than normal speech will in nearly all cases, result in a poor response by the system. The next approach tried is the opposite which is to speak quickly and without any pauses. This is also ineffective, Ideally, even when the car is in motion, the voice level used should be equivalent to a conversation with a person seated next to you in a quiet vehicle that is stopped without even the engine on. Keep in mind, the microphones are somewhat directional and very sensitive. Since we are specifically referring to Dial by Number, let’s look at how the system performs this task. We know this is an electronic system and not a physiological being so, how is “hearing” accomplished? The system looks for specific low, medium, and high tones as would correspond to spoken numbers and words. In the case of Dial by Number, the system also looks for a specific cadence or pattern of numbers spoken to identify the limit of the phone number spoken. The system identifies a phone number as one spoken in the following pattern XXX_XXX_XX_XXwhere the “_” indicates a brief pause. Let’s look at the some system interpretations and see how small adjustments in the way the numbers are spoken may lead to improved results: • Spoken phone number XXX_XXX_XX_XX results in a display of XXX_XXX_X. The cause here may be too long of a pause in between numbers. Try shortening the pause between the sets of numbers spoken. • Spoken phone number XXX_XXX_XX_XX results in a display of #*X_XXX. The cause here may be speaking too quickly following the beep or over top of the beep. Try pausing for a very brief moment just after the beep and before speaking the number. • Spoken phone number XXX_XXX_XX_XX results in a display of XXX_XXX_XXXXXXX. The cause here may be too long of a pause between the last few spoken numbers. Try shortening the final pause, but still include it. If you don’t include the final pause, a similar result may occur. • Spoken phone number XXX_XXX_XX_XX results in a display of “Pardon?” Number may have been spoken too slowly. Try speaking it at a slightly faster rate. • Spoken phone number XXX_XXX_XX_XX results in a display of “Pardon?” Number may have been spoken too loudly. Try speaking at a softer volume. • Always remember to wait for the “beep” before starting to speak. Similar to an answering machine, if you don’t wait for the “beep” before leaving a message, anything said prior to the “beep” gets cut off. VOICE RECOGNITION 15 Continued… March 2013 TechTIPS Page 3 Speech volume has a significant impact on system interpretation of commands. A final area to confirm is, does the customer’s concern occur all the time or only when the vehicle is in motion? If only when in motion, then speech volume may be the cause. It’s a natural tendency to raise the volume of speech once the vehicle is in motion, but again, this is a ineffective approach. You may want to confirm if this is the case and then request the customer try using a softer tone which may be more effective. In conclusion, while there may be some physical factors with some customer’s speech patterns that may reduce their ability to utilize voice recognition, there are many cases where taking an instructional approach may allow you to assist customers in improving their ability to more effectively utilize these systems. VOICE RECOGNITION (CONTINUED) 15 2014 FORESTER NEW MODEL LAUNCH ACTIVITIES 01 A Special FHI Quality Monitoring Team is currently in the USA monitoring the launch of this much anticipated new model. The Team is very interested in EVERYTHING related to the 2014 Forester. They are looking for specific and detailed information on EVERY condition identified. Naturally, this includes any and all repairs performed. It also includes cases when a customer comments on a condition that is deemed to be a normal or operational characteristic, or any improvement opportunity where some feature or function could be made even better. We are asking you to be our eyes and ears with this new model. E-QMRs are the best and preferred reporting method for reporting any new model feedback. For high priority, unusual, or serious issues, we ask that you call SOA’s Technical Helpline right away with all details. When you report something, include pictures and where practical videos of the condition prior to repair. Providing as much detail as possible on the customer complaint, the actual condition, and your findings are strongly requested and greatly appreciated. Be sure to save all code and freeze frame data before performing any clear memory functions. While there is no guarantee that a change will occur based upon any individual report, we can guarantee that nothing will happen if we don’t know about it. Our request is that you report everything, even if it seems small or straightforward to repair. E-QMRs, Techline or CDS Cases, and Warranty Claims are being reviewed daily. Team Members may contact you for additional details, photos, parts collections, or to arrange for an on-site inspection. We ask your cooperation in quickly responding to these requests for additional information. Please save any and all removed parts no matter how small including gaskets, clips, fasteners, any filtered sediments, or other small bits and pieces. As a reminder, E-QMRs must never be used to request escalation of a repair, request information, or for any other purpose than to notify SOA of a new or trending condition. Authorization or Repair Escalation Requests must always go through normal channels for the fastest, most efficient handling. Paint and Glass Authorization requests must go through the Techline Authorization System on Subarunet. We thank you all in advance for your continued support and assistance in making this launch successful. March 2013 TechTIPS Page 4 When presented with a concern involving the Fujitsu Ten SD Card Navigation System, don’t overlook the helpful information supplied in the Fujitsu Ten Troubleshooting Guide found on STIS under the Online Reference tab then searching Publication Type: Troubleshooting Guide. This detailed reference includes a system operation guide, system input references, and some failure-based diagnostic flow charts. One of the fastest checks you can perform, while the system is still fully installed is to check for any issues with the various system inputs by putting the system into Line Diagnostic Mode using the process shown below. Using this method is a quick way to determine if conditions like: the system not illuminating, satellite radio inoperative, rear camera won’t display or GPS location indicator doesn’t move. Concerns involving no sound from an i-Pod or USB are more likely a result of a poor connection or an external failure rather than an internal head unit failure requiring an exchange or replacement unit. F-10 DIAGNOSTICS 15 2. How to enter Line Diagnostic mode 2-1. Enter the Diagnostic mode Procedure: 1 . Turn off audio by pressing “PWR/VOL” button. 2. While pressing both buttons (a) and (b), press and hold the button (c) for more than 3 seconds. 2-2. Exit the Diagnostic mode Press and hold the button (a) for more than 3 seconds, or turning the ignition switch from ACC OFF to ON position. Normal mode Diagnostic mode 2-1 Enter Diagnostic mode 2-2 Back to normal mode (a) (b) (c) March 2013 TechTIPS Page 5 The Techline receives occasional inquiries from technicians about possible causes for voice clarity concerns reported by customers when using their audio/ navigation head unit as a Bluetooth Hands-Free Device. The first question that must be answered is, which end of the call is experiencing the condition? Is it the receiving end of a call originated from the vehicle or is it on the sending end of the call in the vehicle, or are both ends of the call experiencing the condition? Next, when does the condition occur? Does it occur all the time on every call? Does it occur only when calling certain numbers? Does it occur only in certain locations? Does it occur only when driving in certain directions? Is it only present when driving certain directions on specific roads? For example, it doesn’t occur when I drive to work on X highway, but always when I drive home on the same highway. Has it always been a concern? If not, when did it start occurring? Have there been any changes in the phone or wireless carrier? Any new wireless accessories being used (chargers or other adapters), even if not for the customer’s phone? Does the condition occur with multiple phones? Does the condition occur only when other phones (paired or not paired) are in the car? Any aftermarket accessories installed? Is the customer a realtor? Do they carry any electronic lock box keys in the car? Any other electronic devices in use in the vehicle at any time such as laptops, i-Pad, i-Pod, aftermarket GPS, radar detector, wireless camera, or other? As you can see there is a great deal of background information that needs to be collected even before attempting diagnosis as any of the above will impact how or if you should proceed with diagnosis. Based upon our research and that of our audio vendors, here are a few items that can affect voice clarity on the receiver’s end of a call originated in the customer’s vehicle using a Bluetooth Hands Free connection with the vehicle audio unit. Many of these can be confirmed statically with the customer’s or a similar phone. • The following situations may create a feedback loop resulting in garbled audio on the receivers end ᵒᵒReceiving party is using a cellphone or smartphone on speaker- take receiving phone off speaker ᵒᵒReceiving party is using a house or office phone on speaker- take receiving phone off speaker ᵒᵒReceiving party is in another vehicle using an audio unit based Bluetooth connection- some feedback is unavoidable • Cellphone or Smartphone used is not listed as compatible or, if not listed at all, may be too old to be fully compatible with the audio head unit- change to newer or more compatible phone • Wireless carrier network- this can generally be confirmed by using a same/ similar phone from another wireless provider- change wireless provider VOICE CLARITY 15 Continued… March 2013 TechTIPS Page 6 • Other possible causes ᵒᵒ Microphone volume too high or too low for customer’s voice level- adjust microphone volume (if applicable). Lower is generally better. ᵒᵒ Phone location- In some cases the location of the phone within the vehicle can create interference with the microphone. An example may be placing the phone in the tray area at the base of the audio/HVAC center stack, on the passenger seat, or in the door pocket. Try putting the phone in a different location in the vehicle such as in the center console box or cup holder. Finally, do not discount the effect that other wireless network connections may have on this specific area. There is a significant difference between available signal strength and actual network bandwidth availability. How many times have you had all signal bars illuminated on your phone, only to place a call and have the call drop and your display show only a single bar showing when you haven’t moved. The same applies to calling from in the car using a Bluetooth connection 01 VOICE CLARITY (CONTINUED) If you receive a customer concern of what appears to be water collecting inside the back-up light assembly, be sure to inspect the bottom of the lens area closely as shown in the photos below. Water droplets may collect along the bottom edge of the lens giving the indication they are inside the assembly when in fact, they are on the outside. To avoid unnecessary replacement of the back-up light assembly, simply remove the accumulated water droplets with compressed air. There is no need to replace the light as this is not a defect. 07 APPEARANCE OF WATER IN BRZ BACK-UP LIGHT Water droplets appear to be collecting inside the lens. March 2013 TechTIPS Page 7 When performing campaign WQA-37, part of the procedure is to snap the seatbelt retaining button or Tack Assembly into the fabric material of the seatbelt. Snap-On tools and many other tool manufacturers carry a plier set that has very smooth jaws that leave no marks on the button upon snapping them together. The photos below show the pliers and a lay-out of the necessary parts for the campaign. The Red circle indicates the button that needs to be snapped together. Several technicians have reported to field personnel that this tool works very well for this procedure. Part number is: 86 23 850, brand is Knipex. WQA-37 CAMPAIGN 12 March 2013 TechTIPS Page 8 During the winter months, especially following extremely cold conditions and severe winter storms, reports from customers of extended engine cranking and/or hard starting conditions are invariably reported. These reports may be a result of varying conditions and are influenced by elements including but not limited to fuel quality, battery condition and charge level, electrical connections (especially at the battery and starter), ambient temperature, motor oil viscosity, and many other factors. The fact is, for the most part, engines turn over slower when the temperature drops. That being said, some customers might be unfamiliar with and become concerned by any extended cranking condition, especially if it is their first winter with a car which is brand new to them or has a major powertrain change. When a customer presents with a concern of an extended crank or hard starting, the first questions asked need to determine the following • When did the condition last occur? What were the ambient conditions at that time? • How long did the engine crank before it started? Were multiple attempts required? • What actions did the customer take to finally get the engine started? • If it only occurred in the past, with what frequency has the condition occurred? How many times daily, weekly, monthly, within how many miles? • Did the customer experience multiple concerns on the same tank of fuel? • How was the vehicle used or stored prior to the condition presenting? Was it stored (cold soaked outside? Was it garaged? (attached/ detached) • Did the condition occur following a short time parked when warm? (short hot soak) Answers to these types of questions will give you the best opportunity to duplicate and accurately diagnose the condition correctly the first time, or determine if it may be characteristic of cold weather operation. Never overlook any basic checks during your diagnosis. Fuel, air, and spark have to be present for combustion to occur. The loss or reduction of any will result in starting concerns. When diagnosing vehicles equipped with FB engines that have confirmed extended cranking conditions (taking 6 or more seconds in some cases to start), some existing Technical Service Bulletins (TSBs) may apply. These include TSBs 11-122-12 for 2013 Legacy / Outback 2.5 NA, 11-124-12R for 2012-13 Impreza and 13 XV Crosstrek, and 11-100-11R for 2011-13 Forester. Look for some additional helpful revisions to these TSBs in the near future. In general, if the condition can be duplicated on the vehicle you are working on following 3 to 4 cold soak cycles, there is a good possibility one of these TSBs applies. However, if the condition cannot be duplicated or only occurs randomly for the customer, these TSBs will (in most cases) not be applicable and other possible causes should be considered. An example of a different cause for a complaint of an intermittent extended crank condition may be one addressed with reprogramming found in TSB 11-117-12 for 2012 Impreza 2.0 NA. GETTING TO THE BOTTOM OF EXTENDED CRANKING OR DIFFICULT OR HARD STARTING CONCERNS 11 Continued… March 2013 TechTIPS Page 9 Here are some final thoughts: In some cases, there may be no applicable TSB for your particular condition or vehicle.Always review any new case thoroughly and gather all the details before committing to a particular diagnostic path or repair. Keep in mind, the best way to duplicate a customer’s concern is nearly always under the same or similar conditions as those the customer has experienced. Use care when testing for an extended crank as repetitive cranking of the engine may induce an extended crank due through the creation of an over-rich condition. This could lead you to an incorrect conclusion or wasted repair attempt. Always allow the engine to run and clear out after any start attempt before trying it again. Armed with a detailed customer interview and taking a reasonable approach to duplication and diagnosis will, in most cases, lead you to a satisfactory result. GETTING TO THE BOTTOM OF EXTENDED CRANKING OR DIFFICULT OR HARD STARTING CONCERNS (CONTINUED) 11 How much is too much? What can happen if you put too much oil in an engine? If you’ve ever seen an engine that had way too much oil added, you’d say a lot can happen and all of it is very bad and expensive. What if it’s just a little over full, say by half a quart? Shouldn’t hurt anything…right? Excess will just burn off…right? Wrong. What if we told you an engine just half a quart over full could result in a drivability concern? It can. If you encounter a concern of sluggish operation, hesitation, or surging on a vehicle, you may want to check the engine oil level when the engine is cold. If the engine oil is over-full, drain the excess oil and see if the condition is corrected. Conditions like this will generally be most noticeable when accelerating up a grade. If you are monitoring the ECM using the SSMIII, you may notice knocking correction occurring at the same time you experience the surging sensation. We are aware of concerns like this occurring in the field following both dealer and aftermarket oil changes. Always confirm the engine oil level is correct following any service. What if the car is new? What if the mileage isn’t near the service interval? Don’t discount the possibility of someone adding oil to an engine between services. After all, if it’s down half a quart why not just add the whole quart. It’s only a little over full. What could it hurt? Now you know. It could hurt drivability. TOO MUCH OIL IN THE ENGINE 02 March 2013 TechTIPS Page 10 *** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: SERVICEINFO@SUBARU.COM *** This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! MODEL: YEAR: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 6000, Cherry Hill, NJ 08034-6000. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code: E361SSG000; Accessory Installation Guide, 2014 Forester Crossbar Set – Adjustable 15-158-12; Technical Service Bulletin, Navigation/GPS Antenna Changes SD Card Exchange Program Information (F10) 15-154-12; Technical Service Bulletin, 22013 Exchange Component Identification and Procedures for the 2013 Subaru BRZ (F10) H501SSG100; Accessory Installation Guide, 2014 Forester Auto dimming mirror with compass and homelink 10-79-13; Technical Service Bulletin, Revised Automatic HVAC Control Panel Assembly WQF-42; Subaru Product / Campaign Bulletin, Inspection & Repair Procedure for Subaru Recall Campaign Stop Sale WQF-42 NEW STIS RELEASES FROM 02/01/2013 TO 02/28/2013 00 2013 Calendar of Subaru Holidays Memorial Day Monday, May 27, 2013 Independence Day Thursday, July 4, 2013 Labor Day Monday, September 3, 2013 Thanksgiving Day Thursday, November 28, 2013 Christmas Eve Tuesday, December 24, 2013 Christmas Day Wednesday, December 25, 2013 SUBARU TECHLINE Monday – Thursday 8:30am to 6:30pm Friday 10:30am to 5pm Hours of Operation
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