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NHTSA ID Number: 10232539
Manufacturer Communication Number: Procedure-1
Summary
Oil Consumption in Certain Subaru
Models
| To: | All Subaru Retailers |
| From: | Subaru of America, Inc. Corporate Communications |
| Date: | August 1, 2014 |
| Re: | Oil Consumption in Certain Subaru Models |
In response to media reports you may have seen regarding certain Subaru models that are experiencing oil consumption levels above the owner’s expectations, please note the following: while oil consumption can vary between vehicles, it is extremely rare for Subaru vehicles to experience any oil consumption issues under normal driving conditions.
Procedure for customers with the issue:
In line with the existing procedure, if a customer reports an oil consumption issue (after checking oil levels or observing a low oil indicator light) the customer should bring their vehicle to you. You will then perform an oil consumption test to determine if oil usage is within acceptable levels. In connection with diagnosing whether engine work is required, it may be necessary to add oil. Since the addition of oil is a necessary part of the diagnosis, you may submit it as part of the warranty repair.
Short statement for consumers who ask about the reported lawsuit:
The suit alleges that some owners of 2011-14 Foresters, 2013 Legacy and 2013 Outback, (with 2.5-liter Boxer engines) and 2012-13 Impreza and Crosstrek models are experiencing oil consumption levels above the owner’s expectations.
Short statement for Consumers who ask if they need be concerned about purchasing a vehicle:
Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles.
Short statement for Owners of a vehicle in this range:
Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles and our warranty program. However, please continue to monitor your oil levels as described in your owner’s manual.
6 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
Date: August 1, 2014
Re: Oil Consumption in Certain Subaru Models
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NHTSA ID Number: 10232538
Manufacturer Communication Number: Procedure
Summary
Oil Consumption in Certain Subaru Models
1 Associated Document
Manufacturer Communications
Date: July 23, 2014
Re: Oil Consumption in Certain Subaru Models
MC-10232538-9999.pdf 224.329KB
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- Mobil 1 Advanced Fuel Economy full-synthetic motor oil 0W-20 is low-viscosity to help improve fuel economy.*
- Utilizes Mobil 1’s signature Triple Action Formula to deliver outstanding engine performance, protection, and cleanliness
- Helps protect critical engine parts for up to 10,000 miles between oil changesm,** controlling oxidation to prevent oil breakdown and maintaining excellent viscosity
- Meets ILSAC GF-6 standards to help provide low-speed pre-ignition (LSPI) and timing chain wear protection while keeping your engine clean
- Helps extend engine life by working to prevent damaging deposits and sludge buildup
- 6X better wear protection on critical engine parts than industry standards**
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full synthetic^
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN PLUS/SN | ILSAC GF-6 | GM dexos1 Gen 3 | Meets Ford WSS-M2C947-B1 | Meets Ford WSS-M2C962-A1 |
- Full synthetic 0W-20 motor oil that is made with natural gas and designed to maximize engine protection
- Backed by a 15,000-mile protection guarantee* to protect your pursuit of every mile
- Provides better fuel economy (based on the latest industry standards)
- Keeps pistons cleaner than the toughest industry standard (based on Sequence IIIH results)
- Provides unsurpassed wear protection (based on Sequence IVA wear test using SAE 5W-30)
- Advanced protection against the four main causes of engine breakdown: wear friction heat and deposits
- Full synthetic 0W-20 formula offers 24X stronger protection against engine-killing contaminants than the leading full synthetic motor oil
- 40% better wear protection vs. industry standards as tested in the Sequence IVB engine test
- 25% better deposit protection with superior engine cleaning detergents as tested in the GMOD engine test
- Meets or exceeds all requirements of ILSAC GF-6A, API SP, API SN with SN Plus, API SN, GM dexos 1 Gen 3
- 3X Stronger than the leading full synthetic*
- 10X Better high stress performance**
- 20,000 miles between oil changes***
- Approved and Licensed Specifications: Exceeds API SP/SN PLUS/SN/SM |ILSAC GF-6 | GM dexos1 Gen 3 | Meets engine test requirements of Chrysler MS 6395 | Meets Ford WSS-M2C947-B1 | Meets Ford WSS-M2C962-A1 |
- Viscosity breakdown as measured in Kurt Orbahn test on 5W-30 grade |**As measured in Seq IX test under high load/torque conditions vs. API SP test limits | ***Or one year, whichever comes first
- Mobil 1 High Mileage full-synthetic motor oil 0W-20 is designed for engines with over 75,000 miles to go up to 10,000 miles between oil changes.*
- Utilizes Mobil 1’s signature Triple Action Formula to deliver outstanding engine performance, protection, and cleanliness
- Meets ILSAC GF-6 standards to help provide low-speed pre-ignition (LSPI) and timing chain wear protection while keeping your engine clean and helping to improve your fuel economy
- Provides excellent internal engine heat protection (up to 500 degrees F) and low temperature protection (to -30 degrees F)
- Mobil 1 is specially formulated to help remove sludge and lower engine temperatures
- Ultimate protection against wear, friction, heat and deposits, the main reasons for engine breakdown
- 24X stronger protection against water contamination than the industry-leading synthetic motor oil — it fights rust, corrosion, and other threats to help maximize vehicle life
- Dual Defense Additive Technology helps keep your engine clean and running at peak performance for optimal fuel economy and performance
- 10X stronger against oil breakdown and 50% greater wear protection than industry standards
- Meets or exceeds all requirements of ILSAC GF-6A, API SP, API SN with SN Plus, API SN, dexos 1 Gen 3
- Full synthetic 0W-20 motor oil provides strong engine performance and protection against deposits between oil changes
- Ideal for use in modern turbocharged engines and high-performance vehicles like sports cars, SUVs, trucks, and minivans
- Designed to deliver more power and less friction, reducing friction to maximize horsepower (compared to Quaker State motor oil)
- Provides improved fuel economy (based on the latest industry standard)
- Excellent protection against formation of sludge and other harmful deposits (based on Sequence IIIH & VH tests on 0W-20 engine oil)
- Mobil 1 Advanced Fuel Economy full-synthetic motor oil 0W-20 is low-viscosity to help improve fuel economy.*
- Utilizes Mobil 1’s signature Triple Action Formula to deliver outstanding engine performance, protection, and cleanliness
- Helps protect critical engine parts for up to 10,000 miles between oil changes,** controlling oxidation to prevent oil breakdown and maintaining excellent viscosity
- Meets ILSAC GF-6 standards to help provide low-speed pre-ignition (LSPI) and timing chain wear protection while keeping your engine clean
- Helps extend engine life by working to prevent damaging deposits and sludge buildup
- Phosphorus Replacement Technology to help extend the life of the emission system
- Reduces leaks, oil burnoff and power robbing deposits
- 15,000 miles between oil changes*
- Meets or exceeds the following specifications: API SP/SN PLUS/SN/SM | ILSAC GF-6 | Meets engine test requirements of Chrysler MS 6395 | Meets Ford WSS-M2C947-B1 | Meets Ford WSS-M2C962-A2
- Or one year, whichever comes first
SEOCONTENT-START
To: All Subaru Retailers From: Subaru of America, Inc. Corporate Communications Date: July 23, 2014 Re: Oil Consumption in Certain Subaru Models In response to media reports you may have seen regarding certain Subaru models that are experiencing oil consumption levels above the owner’s expectations, please note the following: while oil consumption can vary between vehicles, it is extremely rare for Subaru vehicles to experience any oil consumption issues under normal driving conditions. Procedure for customers with the issue: In line with the current procedure, if a customer reports an oil consumption issue (after checking levels or observing a low oil indicator light) the customer should bring their vehicle to you to have the oil level checked. You will then perform an oil consumption test to determine if oil usage is within acceptable levels. If you then determine that work is required, you will perform the service needed under warranty. If there is a delay between identifying the issue and conducting the remedial work, the customer’s oil should be topped off under warranty. Further details will be published shortly on this issue. Short statement for consumers who ask about the reported lawsuit: The suit alleges that some owners of 2011-14 Foresters, 2013 Legacy and 2013 Outback, (with 2.5-liter Boxer engines) and 2012-13 Impreza and Crosstrek models are experiencing oil consumption levels above the owner’s expectations. Short statement for Consumers who ask if they need be concerned about purchasing a vehicle: Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles. Short statement for Owners of a vehicle in this range: Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles and our warranty program. However, please continue to monitor your oil levels as described in your owner’s manual.
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To: All Subaru Retailers From: Subaru of America, Inc. Corporate Communications Date: August 1, 2014 Re: Oil Consumption in Certain Subaru Models In response to media reports you may have seen regarding certain Subaru models that are experiencing oil consumption levels above the owner’s expectations, please note the following: while oil consumption can vary between vehicles, it is extremely rare for Subaru vehicles to experience any oil consumption issues under normal driving conditions. In line with the existing procedure, if a customer reports an oil consumption issue (after checking oil levels or observing a low oil indicator light) the customer should bring their vehicle to you. You will then perform an oil consumption test to determine if oil usage is within acceptable levels. In connection with diagnosing whether engine work is required, it may be necessary to add oil. Since the addition of oil is a necessary part of the diagnosis, you may submit it as part of the warranty repair. Procedure for customers with the issue: Short statement for consumers who ask about the reported lawsuit The suit alleges that some owners of 2011-14 Foresters, 2013 Legacy and 2013 Outback, (with 2.5-liter Boxer engines) and 2012-13 Impreza and Crosstrek models are experiencing oil consumption levels above the owner’s expectations. : Short statement for Consumers who ask if they need be concerned about purchasing a vehicle Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles. : Short statement for Owners of a vehicle in this range Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles and our warranty program. However, please continue to monitor your oil levels as described in your owner’s manual. :
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SEOCONTENT-END
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