WRC-23 – VDC Control Module Reprogramming for DTC C1411 – 2019-2023 Subaru Crosstrek Hybrid

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NHTSA ID Number: 10237303

Manufacturer Communication Number: WRC-23

Summary

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating this service program to reprogram the Vehicle Dynamic Control (VDC) Control Module on certain 2019-2023 model year Crosstrek PHEV vehicles.

 


NUMBER: WRC-23
DATE: 05/02/23

APPLICABILITY: 2019-2023 Crosstrek Hybrid
SUBJECT: VDC control module reprogramming for DTC C1411

 

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating this service program to reprogram the Vehicle Dynamic Control (VDC) Control Module on certain 2019-2023 model year Crosstrek PHEV vehicles.

 

Reason for this Service Program

The vehicles included in this service program may experience VDC memory corruption. As a result, DTC C1411 will be detected and the check engine light, brake warning light, and other warning lights may illuminate. Additionally, the Electronic Parking Brake and Anti-Lock Brake System may not operate.

 

Affected Vehicles

The number of U.S. vehicles included in this service program is 9,280.

Model Year Carline Production Date Range
2019-2023 Crosstrek PHEV November 16, 2018 – August 02, 2022

Not all vehicles in the production date range listed above may be included in this service program.  Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information is now available.

 

Description of the Repair

Subaru retailers will reprogram the VDC control module as described in this Service Program Bulletin at no cost to the customer.

 

Retailer Responsibility

Any vehicles listed in any recall or campaign that are in retailer stock must be:

  • Immediately identified
  • Tagged or otherwise marked to prevent their delivery or use prior to repair
  • Repaired in accordance with the repair procedures outlined in the Bulletin

Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service program is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle.

 

Owner Notification

Subaru will notify affected vehicle owners by first class mail. on May 12, 2023.

 

PACK FILE APPLICABILITY:

File Descripion Decryption Keyword
27596FL291.pk2 3C9B5441

 

SERVICE PROCEDURE / INFORMATION:

IMPORTANT: If DTC C1411 is currently stored within the VDC Control Module prior to performing the reprogramming procedure, perform the necessary diagnosis and/or repair procedures outlined in the applicable Service Manual before proceeding.

  • Reprogram the ECM following the normal FlashWrite procedure.

Subaru of America, Inc. (SOA) highly recommends utilizing either the Subaru Midtronics DCA8000 Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-1100 Diagnostic Battery Charger to the vehicle in the Power Supply Mode feature anytime a vehicle control module is being reprogrammed. Once the Midtronics charger is connected to the vehicle, if the battery is fully charged, it will take less than three (3) minutes to boot-up the charger, select the Power Supply Mode, and have the battery voltage stabilized and ready for reprogramming.

 

NOTES:

  • For instructions on using the Power Supply Mode, reference the applicable User Manual for the Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR81100 Diagnostic Battery Charger on STIS.
  • Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are all switched OFF before setting up the charger for Power Supply Mode.
  • Select the correct battery type (Enhanced Flooded, Flooded, Gel, AGM or AGM Spiral).
  • Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries have different CCA ratings. Always confirm the battery’s CCA rating before proceeding.
  • If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to 13.5 Volts.
  • DO NOT connect the DST-i or DST-010 until the Power Supply mode function has completed its battery test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts on the display.
  • Once Power Supply Mode reaches a steady 13.5 Volts, connect the DST-i or DST-010 to the OBD connector and proceed with initiating the normal FlashWrite reprogramming process.
  • Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage rises beyond 14 Volts while programming is in process, the procedure will abort. This can indicate a need to test or charge the vehicle battery before any further attempt at programming is made.
  • ALWAYS set the power supply voltage to 13.5 Volts when using Power Supply Mode. NEVER turn the ignition switch on when charging at voltages 15 Volts or higher.

REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge the battery fully before proceeding to reprogram the vehicle while using the Power Supply Mode.

NOTE: Control module failures resulting from battery discharge during reprogramming are not a matter for warranty. Should any DTCs reset after the reprogramming update is performed, diagnose per the procedure outlined in the applicable Service Manual.

 

VERY IMPORTANT:

This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the DCA-8000 and the GR81100 and their Power Supply Mode feature have been tested and approved by SOA.

 

SERVICE PROGRAM IDENTIFICATION LABEL:

Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support.  Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels.

 


This notice applies to the VIN identified in the address section printed below

 

Subaru Service Program WRC-23

May 2023

 

Dear Subaru Owner:

We would like to thank you for your selection of a Subaru vehicle.  We take pride in our products and are committed to your continued satisfaction.

Subaru of America, Inc. (Subaru) is initiating a service program to reprogram the Vehicle Dynamic Control (VDC) Control Module on certain 2019-2023 model year Crosstrek PHEV vehicles. You have received this notice because our records indicate that you currently own one of these vehicles.

 

REASON FOR THIS SERVICE PROGRAM

The vehicles included in this service campaign may experience VDC memory corruption. As a result, a certain Diagnostic Trouble Code (DTC) will be detected and the check engine light, brake warning light, and other warning lights may illuminate. Additionally, the Electronic Parking Brake and AntiLock Brake System may not operate.

 

REPAIR

Your Subaru retailer (dealer) will reprogram the VDC control module at no cost to you.

 

WHAT YOU SHOULD DO

Please contact your Subaru retailer for an appointment to have this repair performed.

 

HOW LONG WILL THE REPAIR TAKE?

The actual time to perform this repair is less than 30 minutes.  Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time for scheduling purposes.

 

CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?

If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the ‘Quick Links’ menu.

 

IF YOU NEED FURTHER ASSISTANCE:

To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’

For additional information, please go to: http://www.wrc23.service-campaign.com.

If you need additional assistance, please contact us directly:

  • By e-mail: Go to www.subaru.com, Customer Support and select ‘Contact Us’
  • By telephone: 1-844-373-6614
    Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
  • By U.S. Postal mail: Write us at Subaru of America, Inc.,
    Attn: Customer Advocacy Department,
    P.O. Box 9103, Camden, NJ  08101-9877

Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.

Your continued satisfaction with your Subaru is important to us.  Please understand that we have taken this action in the interest of your vehicle’s proper operation.  We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.

Sincerely,

Subaru of America, Inc.

A subsidiary of SUBARU CORPORATION

 


5 Affected Products

Vehicle

MAKE MODEL YEAR
SUBARU CROSSTREK HYBRID 2019-2023

 


1 Associated Document

Manufacturer Communications

NUMBER: WRC-23
DATE: 05/02/23

https://www.nhtsa.gov/recalls?nhtsaId=10237303

MC-10237303-0001.pdf 1493.253KB

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NHTSA ID Number: 10235304

Manufacturer Communication Number: WRC-23

Summary

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating this service program to reprogram the Vehicle Dynamic Control (VDC) Control Module on certain 2019-2023 model year Crosstrek PHEV vehicles.

 

1 Associated Document

Manufacturer Communications

NUMBER: WRC-23
DATE: 04/24/23

https://www.nhtsa.gov/recalls?nhtsaId=10235304

MC-10235304-0001.pdf 1491.335KB

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NHTSA ID Number: 10237236

Manufacturer Communication Number: SubaruNet Announ

Summary

New Subaru Service Program: WRC23 – VDC control module reprogramming for DTC C1411.

 

1 Associated Document

Manufacturer Communications

Date: May 2, 2023
New Subaru Service Program: WRC23 – VDC control module reprogramming for DTC C1411

https://www.nhtsa.gov/recalls?nhtsaId=10237236

MC-10237236-0001.pdf 167.857KB

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Reprogramming

What J2534 reprogramming capabilities are available?

(4a) J2534 Reprogramming

Subaru reprogramming files using a generic (non-OEM) SAEJ2534 pass-thru vehicle programming device are available by contacting Service Technical Information Company toll free at 1-866-428-2278. The cost for the CD-ROM with all reprogramming files is $75.00 plus S/H and applicable state tax. Files will be updated four (4) times per year, in CD-ROM format, with all available reprogramming service information at the same above offered cost. Authorized Subaru Dealers are provided the same reprogramming information.

Before purchasing, the reprogramming details can be found in the following Reprogramming J-2534 Files chart. Click the link to view the PDF chart.

Subaru J2534 Reprogramming software meets the latest available J2534-1 specification. Our Reprogramming J2534 Files chart does not specify the Calibration Identification Number (CID); however, this information is included in our offered CD-Rom.

Note: The ECM or TCMeBay being reprogrammed may already contain some or all of the reprogramming files listed in the Reprogramming J2534 Files chart shown by release date. It is possible to damage the vehicles ECM/TCMduring the reprogramming event. Once the reprogramming process has started, it is recommended not to interrupt the process until the event is completed. If you experience any problems, please contact your scan tool maker for further instructions.

 

(4b) Are all pre-2004MY Subaru vehicles compatible with J2534?

No. Subaru has no reprogramming capability for model years 1996-1998. Starting with our 1999 model year, please see our Reprogramming Pre-J2534 Files chart for affected model reprogramming information.

Both pre-J2534 reprogramming and J2534 pass thru reprogramming files are included in the offered HDS kit software for aftermarket service provider application.

WRC-23 - VDC Control Module Reprogramming for DTC C1411 - 2019-2023 Subaru Crosstrek Hybrid | small light Tactrix Openport 2.0
WRC-23 - VDC Control Module Reprogramming for DTC C1411 - 2019-2023 Subaru Crosstrek Hybrid | small light CarDAQ-Pro All Makes J2534 Reprogramming Tool and Remote Assisted Programming Plus IVS360
WRC-23 - VDC Control Module Reprogramming for DTC C1411 - 2019-2023 Subaru Crosstrek Hybrid | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
WRC-23 - VDC Control Module Reprogramming for DTC C1411 - 2019-2023 Subaru Crosstrek Hybrid | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
WRC-23 - VDC Control Module Reprogramming for DTC C1411 - 2019-2023 Subaru Crosstrek Hybrid | small light RAP2 OEM J2534 Remote Reprogramming Tool
WRC-23 - VDC Control Module Reprogramming for DTC C1411 - 2019-2023 Subaru Crosstrek Hybrid | small light Autel MaxiFlash Xlink, J2534 Reprogramming Tool
WRC-23 - VDC Control Module Reprogramming for DTC C1411 - 2019-2023 Subaru Crosstrek Hybrid | small light MAXIFLASH PRO (ALT-MF2534)
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
WRC-23 - VDC Control Module Reprogramming for DTC C1411 - 2019-2023 Subaru Crosstrek Hybrid | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
WRC-23 - VDC Control Module Reprogramming for DTC C1411 - 2019-2023 Subaru Crosstrek Hybrid | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

 


 

https://techinfo.subaru.com/

 


 

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Last update on 2024-05-17 / Affiliate links / Images from Amazon Product Advertising API

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