TIPS0522 - 2022 May TechTIPS Newsletter

“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA ID Number: 10235309

Manufacturer Communication Number: Subaru TechTips

Summary

QMR of the month

Articles Contained in this Issue

Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.

CODE ARTICLE.PAGE
(00) STIS New Releases – 9-10
(01) QMR of the Month – 1-2
(01) QMR of the Month Award Presentations – 2
(01) Replacement of components on the CAN network and Central Gateway Control module LAN registration – 3
(15) Charging Cables and Touch Screen Concerns3-4
(15) CP1 Navigation shows the wrong location5-6
(15) Harman 3.1 Base & Base+ Only, Ghost Image or Double Image – 6
(15) Importance of Inspecting for Aftermarket Devices. Check the USB port & LEDs -8

1 Affected Product

Vehicle

1 Associated Document

Manufacturer Communications

TIPS0522 – 2022 May TechTIPS Newsletter

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SaleBestseller No. 1

BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android - No Subscription Fee - OBD2 Car Scanner and Code Reader - Diagnose Check Engine, ABS, SRS, Airbag & 7000+ Issues on Vehicles 1996+

[Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
[Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
[Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
[Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
[User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.

Bestseller No. 2

FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader for Cars and Trucks, Diagnostic Scan Tool with SRS Airbag, Automotive Diagnostic Tool with Live Data

[Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
[Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
[5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
[Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
[Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.

SaleBestseller No. 3

BLCKTEC 430 Bluetooth OBD2 Scanner for iPhone & Android, No Subscription Fee, OBDII Car Code Reader, Diagnose Check Engine, ABS, SRS, Airbag, Supports 1996-2023 Vehicles, App only works in USA &Canada

[Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
[Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
[Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
[Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet. To connect the tool to the App, please DO NOT go to device's Bluetooth settings, instead, open RepairSolutions2 App and follow the instructions on the App to pair the BLCKTEC 430.
[DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.

Bestseller No. 4

FOXWELL NT630 Plus OBD2 Scanner with ABS and SRS, 2025 ABS Scan Tool Bleeding Brake SRS Scanner Live Data, Car Code Reader Diagnostic Tool Bidirectional Scanner with SAS Oil Light

Pro-level ABS SRS OBD2 Scanner - Based on the NT301 FOXWELL Scanner, this car scanner takes OBD-II diagnostics to the next level by in-depth insights on reading ABS SRS Diagnostic Trouble Codes, display the Live Data: Wheel Speed Sensor, Airbag Issues, Wiring Faults, clear the ABS error codes after the car faults repaired, etc... NOTE: This code reader can only read SRS codes but CANNOT reset any Airbag crash codes. Please check the functions coverage BEFORE purchasing. NO Need to Register &Subscription.
Full-Feature ABS Diagnostics - Real-time tracking of wheel speed sensor, brake force distribution, and brake pressure with dynamic graphs for easy analysis. Effortlessly read ABS trouble codes and access freeze frame data to identify and resolve system issues. This ABS scanner diagnostic tool also monitors ABS performance during emergency braking or on slippery surfaces, providing alerts for potential problems.
Basic OBDII Scanner Functions - This obd2 scanner diagnostic tool also can Check Engine Fault Light, diagnose OBD-II modules instantly, display the Live Data with graph (engine RPM, coolant temperature, fuel trim, and sensor readings), locate bad sensors and indicate I/M readiness status before the annual inspection. Reducing the potential driving risk and keep a peak performance on the road.
Top ABS Bleed Scan Tool - After replacing the ABS pump or adding brake fluid, air can enter the ABS module, causing the pedal to feel weak or slow to return. This OBD2 scanner with ABS auto bleed will restore your brake pedal’s firmness by efficiently removing air from the ABS module. For vehicle coverage, check the FOXWELL Diagnostic Coverage List under Support on the official site. NOTE: This feature is NOT compatible with vehicles that support manual bleed.
User-Friendly & Budget-Friendly - Enjoy software updates without subscription for newer vehicle models(Any more issues about update, please let us know）. This car code reader comes with a sturdy case for easy carrying. The code reader for cars will also save diagnostic data to avoid unnecessary diagnostic costs when you must to find the professional mechanic to fix the car faults instead of addressing them by yourself.

SaleBestseller No. 5

ANCEL AD610 Pro OBD2 Scanner - ABS SRS Code Reader, Check Engine Light Diagnostic Tool with ABS Bleeding, AutoVIN, Real-Time Data, Full OBD2 Functions, SAS/Oil/EPB Reset

[ABS Diagnosis] - Quickly identify and resolve ABS-related issues, including sensor faults (such as wheel speed sensors), wiring problems (faulty circuits or connectors within the ABS system), or ABS pump failures (malfunctions in the ECU controlling the ABS). Ensure proper system operation, restore optimal braking performance, and clear any warning lights.
[SRS Diagnosis] - Quickly detect the airbag ECU itself, airbag sensor failure, airbag system plug disconnection or poor contact, seat belt sensor failure, or system error, etc, to ensure that the SRS (Supplemental Restraint system) is working properly. After repair, reset the system to clear the warning light and restore full safety performance. NOTE: It cannot reset Airbag crash or transmission codes.
[Full OBD2 Function] - Read and clear trouble codes for all OBD2 systems, including show real-time data, freeze frame data, I/M Readiness, DTC lookup, test results for o-xygen sensor, On-board monitor test, request vehicle information, component test, modules present and e-vap test. Allowing you to quickly identify and troubleshoot vehicle issues.
[AutoVIN Technology] - It simplifies diagnostics by automatically identifying the vehicle’s model and configuration, eliminating the need for manual input, and ensures accurate diagnostics by applying the correct data and algorithms, reducing errors caused by manual entry. Improves efficiency and streamlines the diagnostic process.
[ABS Auto Bleeding] - Helps bleed your vehicle's Anti-lock Braking System (ABS), removing air from the brake lines to ensure optimal brake performance. It helps prevent brake issues such as spongy pedals, inconsistent braking, and reduced stopping power, and enhances vehicle safety by ensuring the ABS system is working properly, especially during critical driving situations. NOTE: It’s not compatible with vehicles that only support manual bleeding.

Bestseller No. 6

OBD2 Scanner TOPDON AD500, Oil SAS Throttle TPMS BMS EPB Reset, Engine ABS SRS Transmission, Diagnostic Scan Tool, AutoVIN, Car Check Engine Code Reader with Battery Test, Lifetime Wi-Fi Free Update

[Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
[4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
[6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
[Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
[Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.

Bestseller No. 7

XTOOL D5S OBD2 Scanner - 2025 Code Reader for Cars & Trucks with 15 Reset Functions, Crank Sensor Relearn, FCA AutoAuth, CAN FD for GM, Engine ABS SRS Transmission Car Diagnostic Tool

Comprehensive OBD2 Scanner with 15 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 15 high demand reset functions, including Electronic Parking Brake Reset (EPB), SAS, BMS Reset, Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obdii scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly.
4 Main System Car Diagnostic Scanner & Full OBD2 Diagnostics: The XTOOL D5S vehicle code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS to read dtcs, and live data can be displayed in text or up to 4 pid data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This scan tool ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one
One-Tap W!Fi Updates + No Software Fees: Enjoy a 5.45” high-resolution touchscreen (1440x720) that’s easy to read, even in low light. Free lifetime software updates over Wi-Fi keep your D5S OBD2 Scanner Diagnostic Tool updated with the latest features—no hidden fees. Ample 32GB storage plus expandable memory ensures room for all your diagnostic data, while durable silicone grips provide comfortable, secure handling. This makes D5S a cost-effective, long-term investment for continuous diagnostic support, a reli~able automotive scanner diagnostic tool for your family
Wide Compatibility Across 90+ Vehicle Brands: The XTOOL D5S Scanner for cars and trucks works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks. It supports most of protocols include CAN FD for broad compatibility. For vehicle-specific compatibility, send us your vehicle information to check the compatibility before purchase
Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance

Bestseller No. 8

FOXWELL OBD2 Scanner NT716 Bidirectional Scan Tool, ABS SRS Transmission Engine, 9 Resets, Code Reader, Car Scanner with ABS Bleeding/SAS/Oil Light/EPB/BMS/DPF/Throttle Relearn/Injector Coding/TPMS

2025 FOXWELL Scanner NT716: New Bidirectional Scan Tool – Get active test capabilities for ABS, Airbag, Transmission, and Engine systems, easily perform various tests such as injectors, Cooling Fan, Fuel Pump, etc.The price of $ 200+ enjoys a $ 300-500 code reader service! With the NT716 Scanner Diagnostic Tool, You only need to plug in the device to accurately obtain real -time data information. To understand whether your car's system actuator is normal, prevent danger in advance, and drive with confidence. 👉P.S. The active test function needs to be upgraded before it can be used.
4-System Car Scanner for ABS, Airbag, Transmission, and Engine – Easily read error codes and ECU information, view 4-in-1 live data, and save or download data for later reference. The built-in DTC library explains fault codes clearly, and once issues are fixed, you can clear codes and turn off warning lights with just one tap. FOXWELL NT716 Code Scanner empowers you to handle most diagnostics on your own, saving you time and money instead of relying on an elusive mechanic.
9 Reset Functions – Unlike other obd2 scanner diagnostic tools in this price range that offer only 5–7 resets, FOXWELL NT716 scan tool supports 9 essential reset functions, including ABS Bleeding, SAS, Oil Light, EPB, BMS, DPF, Throttle Relearn, Injector Coding, and TPMS. You can monitor the running status of various systems of the car by live data flow, identify potential problems, reset system data, and extinguish the flashing oil lamp fault light! ❗Notice:This product does NOT have special functions for car k-ey p-rogramming.
Full OBD2 Scanner with Plug-and-Play – Enjoy comprehensive OBDii functions, including AutoVIN for automatic vehicle info recognition, one-click I/M Readiness for emissions checks, real-time data, and freeze frame capture… Scanner FOXWELL NT716 makes it easy to prepare for annual inspections, helping you stay road-ready with confidence each year.
5.5" HD Touchscreen Tablet Diagnostic Scanner– Get rid of the confusion caused by the 2.8" scanner with multi - button operation; Built -in 4000mAh battery, the new version of the battery life is greatly enhanced; No subscription fee, no additional charges, share reports anytime, one - click free WiFi upgrade; Android 9.0 system, 24+language , support 100+ car brands from 1996 to 2025.

Bestseller No. 9

Autel AutoLink AL619 Scanner, 2025 ABS SRS Airbag Warning Light Diagnostic Scan Tool, Up of AL519 ML519 ML619, 10 OBDII Test Modes, DTCs Lookup, Live Data, Turn Off Check Engine Light OBD2 Code Reader

🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.

SaleBestseller No. 10

2025 FOXWELL NT614 Elite OBD2 Scanner with 5 Resets ABS Bleeding/SAS Calibration/Oil/EPB/Throttle, Upgrade of NT604 Code Reader Scan Tools, ABS SRS Engine Transmission Battery Test Car Scanner

【UPGRADE OF NT604-POWERFUL 5 RESETS】Wanna to do maintenance service for your car however the basic 4 system scanner tool can't do it? Then FOXWELL NT614 Elite-the upgraded version of nt604, was born for providing you with 5 special functions-ABS Bleeding/Oil Reset/SAS Calibration/EPB Reset/Throttle Reset. These functions are enough for your daily needs. No need to buy those 300-600 dollors obd2 scanner. Saving your unnecessary repair fee with FOXWELL nt614 car scanner diagnostic tool!
【ENGINE/ABS/SRS/TRANSMISSION CODE READER】Don't know what's wrong with your car when the warning light of ABS, transmission, SRS, Engine flashes? NT614 Elite obd2 scanner can pinpoint the problem components. It boasts many functions of engine, abs, srs and transmission such as read & erase fault codes and grapgh live data like engine temp, wheel speed sensor, read transmission temperature, etc. Compared with car repairs, using foxwell nt614 elite is more convenient and a-ffordable.
【Best Bang For Your Buck!-FOXWELL NT614 Elite】1. 2025 New software-faster than old one. 2. One click lifetime WIFI f-ree update, no need to use the annoying Micro SD card. 3. New Update-No need to register on the FOXWELL website before use, more convenient! 4. More intuitive viewing with new interface, you can find I/M, Battery Test, DTC Lookup directly.
【ABS BLEEDING OBD SCANNER】Do you always feel the brake pedal was slowly sinking to floor or it's loose after doing a complete front & rear brake job? And then you need to take more time than normal to stop your car, which is very dangerous. That's because when you open the brake system to replace components, air gets inside. To get a firm brake pedal, the air need to be removed by bleeding the brakes. NT614 Elite odb2 scanner can do ABS BLEEDING perfectly for your cars.
【SMART AUTOVIN & LIFETIME F-REE WIFI UPDATE & PERFECT GIFT CHOICE】With the fantastic AUTOVIN function, this nt614 scan tool can get your VIN and vehicle info rapidly. No need to spend much time in finding your VIN and input it one by one. Also, the lifetime f-ree wifi update is provided for more vehicle coverage, bug fixes, newly added parameters. SAVE AT LEAST 1000+ PER YEAR. And this automotive scanner is a best gift for your Dad, Husband, Boyfriend and Handy Men.

SEOCONTENT-START

May 2022 TechTIPS Page 1 of 11 Subaru Service and Technical Support Line Newsletter ©2022 Subaru of America, Inc. All rights reserved. 01 TechShare QMR of the Month We are pleased to announce this month’s TechShare QMR of the Month Winner: John Cote from Bill Kolb Jr. Subaru in Orangeburg, NY John created a high quality QMR using TechShare reporting on key fob not communicating with vehicle. His report included diagnostic steps, high-quality photos, videos and SSM Data. Please refer to the following link to review the TechShare QMR in detail. https://subarutechshare.com/qmrs/TS-192945 In appreciation for going the extra mile and sharing his experience with us, John will be receiving the following from his Field Service Engineer: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE.PAGE (00) STIS New Releases9-10 (01) QMR of the Month1-2 (01) QMR of the Month Award Presentations 2 (01) Replacement of components on the CAN . network and Central Gateway Control . module LAN registration. 3 (15) Charging Cables and Touch Screen Concerns3-4 (15) CP1 Navigation shows the wrong location5-6 (15) Harman 3.1 Base & Base+ Only, Ghost . Image or Double Image 6 (15) Importance of Inspecting for Aftermarket . Devices. Check the USB port & LEDs.7-8 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX eBay , WRX eBay STI eBay , Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page May 2022 Continued on the next page May 2022 TechTIPS Page 2 of 11 01 QMR of the Month (CONTINUED) The other regional winners selected from TechShare QMRs submitted during March 2022 were: • David Nichols from Morrie’s Minnetonka Subaru in Minnetonka, MN • John Venegas from Sierra Subaru of Monrovia in Monrovia, CA • Trevor Wales from Burlington Subaru in Burlington, VT • Luke Wasson from VCMA’s Colonial Subaru in South Chesterfield, VA Any Subaru Technician can participate in the TechShare QMR of the Month program. See the February 2013 and January 2016 issues of TechTIPS for full details. You just might see your name and photo in a future issue of TechTIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during March 2022 was John Cote, Shop Foreman and Master Technician at Bill Kolb Jr. Subaru, Orangeburg NY. John is shown above (center) after being presented with his $500.00 Snap-On Gift Card and NOCO Boost GB40. To his right is Bill Kolb Jr. Subaru’s Fixed Operations Director Joe Minns. To his left is Subaru Distributors Corporation Field Service Engineer, Jim Colamarino. Congratulations and THANK YOU to our March 2022 QMR of the Month Award recipient! Continued on the next page May 2022 TechTIPS Page 3 of 11 Replacement of components on the CAN network and Central Gateway Control module LAN registration 01 Techline recommends that if any component on the CAN network attached to the Central Gateway Control Module (CGW) is replaced, that the CGW be re-registered so it can properly identify and function with other modules. An example Techline has identified is if the DCM is replaced for a fault code, the remote services associated with the Gen 2 Telematics system may operate erratically or be inoperative. The DCM provides the command to the network through the CGW, and in turn, the CGW distributes the command. If the CGW is not registered to the new device, the command may not be completed. This situation could happen with any device on the network, including but not limited to the Cockpit Control Unit (CCU), Cockpit Information Display (CID), Body Integrated Unit (BIU), Engine Control Module (ECM, Air Conditioning Control Module, or Keyless Access Control Module (KACM). These devices receive and provide commands to and from the CGW. It is best practice to perform this action before the repairs are finalized and the vehicle system in question is retested for proper operation. The re-register command can be found in the CGW Work Support using the SSM. Proper battery charge should be checked before issuing this command. If a component is swapped for another vehicle for testing, a Recovery option is also in work support which will have you re-register the system again. 15 Charging Cables and Touch Screen Concerns Please be aware that charging cables should not be routed in front of any touch device such as the Denso F10, Harman Headunits, and CP1 Cockpit Display. Routing the cables across the touch screen can cause erratic operation of the screen. This is referred to as ‘ghost touch’. This is caused by an electrical pulse through the wire being interpreted as an input by the screen. This unwanted input can cause intermittent screen concerns and even unit crashing. This concern can be traced back to the first Denso F10 Units. Continued on the next page May 2022 TechTIPS Page 4 of 11 15 Charging Cables and Touch Screen Concerns (CONTINUED) If faced with an intermittent screen operation concern, it is important during the customer interview process to ask where the customers phone/device is kept or mounted. Pay close attention to the windshield/dashboard area for suction cup mounting marks, magnetic mounts or weighted phone mounts. An example of an external device is typically, but not limited to; a third-party GPS, a cell phone mount, or wireless charger. These components are useful hints as too how the vehicle is being used. Pictured to the right, is an example from Techline of a customer with a wireless charger mounted to the pocket above the Headunit. The Customer concern was intermittent no response from the touch screen and screen distortion. Not only is the charging cord across the screen but the electromagnetic effect of the wireless charger. In some vehicle this may affect speaker performance. Pictured to the left, is an example of a phone mount and charging set up that could affect the screen responsiveness and behavior. Projection apps can be affected by this concern as well. Finally, with the addition of CP1 to the Subaru lineup, there is a much larger screen where multiple inputs can be made. Shown to the right is an example of how a charging cord could affect the screen. This is especially noticeable in radio mode or a screen with several selections such as SXM or Navigation. This could cause a no response situation or screen distortion until the key is cycled and the cord is removed. Continued on the next page May 2022 TechTIPS Page 5 of 11 15 CP1 Navigation shows the wrong location Retailers may receive vehicles with a customer complaint of the navigation showing the wrong location. This condition may show the vehicle a few miles off from the current location, the wrong town, the wrong state, or out in open water. The following instructions will clear the condition and explain how to reset the vehicle properly. Failure to follow these steps will not resynchronize the unit and may lead to unnecessary part replacement. Below are two examples of common wrong locations seen. Note: This condition and following process are only relevant if the clock is set to Auto mode and the correct time zone for the area is selected. If the clock is set to manual or the time is incorrect, please review basic GPS antenna integrity inspections. Note: The default GPS location for CP1 is Manhattan, New York. The arrow icon could be gray, which indicates the vehicles’ location is not found by the Navigation satellites (shown above). Navigation Resyncing procedure. 1. Verify the condition. 2. Install the newest logic as per TSB 15-261-20R; refer to the TSB for the latest version. 3. Document the customers’ settings, radio stations, favorites, and saved locations. 4. Perform a 10-minute capacitive discharge. It is recommended that no short cuts be taken at this time. Failure to meet the allotted capacitive discharge time may not erase the memory and the Technician will find the same condition present when setting the vehicle back up. Continued on the next page May 2022 TechTIPS Page 6 of 11 15 CP1 Navigation shows the wrong location (CONTINUED) 5. Set up the customers’ settings, radio stations, favorites, and saved locations. 6. Road test the vehicle in as straight of a line as possible for 10 minutes or ten miles, whichever resets the GPS arrow icon from gray to blue. Be mindful of the road test route selected. Note: When the arrow icon changes, the vehicle’s location will change immediately to where the vehicle presently is. Note: If the map display does not show the street names, refer to TSB 15-259-20R; Condition 1b. 15 Harman 3.1 Base & Base+ Only, Ghost Image or Double Image If a customer is concerned with a Ghost Image or Double Image on a Base+ or Base Harman unit, this condition requires no repair at this time. The vender has determined that this condition is non detrimental to the operation of the Headunit and will clear with time as the unit is used. The exchange process is NOT recommended for this concern. Refer to the images below for an example of the condition. Continued on the next page May 2022 TechTIPS Page 7 of 11 15 Importance of Inspecting for Aftermarket Devices. Check the USB port & LEDs Techline has seen an increase in concerns that are in direct relation to aftermarket components. These concerns can range from Telematics RES operation to Infotainment concerns and even as wide as drivability concerns. It is extremely important to ask the following questions when assessing the vehicle and during the customer interview. • Is anything installed in the vehicle that was not originally equipped at the time of PDI? • Did the customer take any belongings with them when they dropped the vehicle off? • How does the customer operate the vehicle daily? • Does the concern happen when an aftermarket device is in use? • Are any devices plugged into the USB/AUX port? What are Aftermarket Devices? Techline typically asks: Are there any aftermarket components installed on the vehicle? (Excluding SOA installed accessories). This is a broad question but when asked, take note on ANYTHING that did not come with the vehicle at the time of PDI. Does the customer have a dash camera and additional cables? Does the customer have a power inverter in the car for a mobile computer? If so, how are they being supplied power? Are there any other devices being used in the USB port? Thoroughly inspecting the vehicle during the multiple point inspection will help answer these questions. If you have any questions about whether or not a device is aftermarket, contact the Techline. Have you ever been asked if anything was plugged into the car? Techline may ask if you interviewed the customer or found any devices plugged into the vehicle. This question includes the USB data port, USB charger port, front accessory port, or Hardwired into the vehicle. This could be an Insurance Tracker, Cellular accessory battery charger, Phone cords, Dash Cameras, or aftermarket lighting. Any of these devices could draw or provide power that may affect vehicle operation. Example 1: The customer states they have a concern of the Infotainment system having erratic screen operation. When the Technician performed his inspection and diagnosis of the vehicle, they found no aftermarket devices and unable to duplicate the concern. After an interview was performed, it was found that the customer was mounting their phone above the Head unit and charging it. At the time of drop off however, the customer took their phone setup (phone, mount & cord) with them. If the Technician had known, they could have attempted to mimic the customers setup in an effort to duplicate and advised the customer against this. Example 2: A classic example some Technicians may have heard when talking with Techline, is the case of a 15MY WRX eBay with a fuel rail pressure DTC. When the Technician contacted Techline, they had already completed the DTC Trouble Tree, which led to replacement of the fuel pressure sensor. After replacement, the code returned and was current. Further inspection with the SSM4 found that the actual rail pressure reading was approximately 40% lower than the target rail pressure. The tech completed the Trouble Tree a second time, again it was pointing to a failed pressure sensor. The tech thoroughly inspected connections for the circuit. All were found to be fully seated with no signs of Continued on the next page May 2022 TechTIPS Page 8 of 11 Importance of Inspecting for Aftermarket Devices. Check the USB port & LEDs (CONTINUED) 15 tampering. The Technician inspected the battery health, battery terminals, and ECM grounds. Again, all came back with the correct specified results. Not finding any issues, the Technician was asked if there were any aftermarket parts or electrical devices in the vehicle. The Technician mentioned that the vehicle was equipped with aftermarket LED license plate bulbs. The Technician proceeded to remove the LEDs and found the code had moved to history. This was new as previously the code was only current. The Technician went back to check the actual and target fuel pressure PIDs and found that they were now in agreement with one another. With OEM bulbs installed, the code remained in history and did not re-set. Example 3: A recent report was shared with Techline in reference to a customer concern of the Telematics Remote Engine Start request not being completed. It was later found the customer was using the USB port to charge a battery. When the customer left this in the vehicle there was an abnormal voltage reading at start up. The charge from the batter connected to the USB power supply back feed into the power supply circuit. The Telematics RES saw this abnormal voltage and would not operate as designed. Techline has provided multiple references over the years of aftermarket components that could affect vehicle systems and performance. Listed below are a few key Tech TIP articles for reference. February 2022 – GEOTAB November 2021 – Aftermarket Accessories April 2020 – OBD port devices March 2019 – LED disclaimer March 2019 – Electrical Diagnostics June 2017 – LED reference Continued on the next page May 2022 TechTIPS Page 9 of 11 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE V6710BE – card Service Manual 2023 Solterra Emergency Respon. 30-Jun-22 V6710BE Service Manual 2023 Solterra Emergency Respon. 30-Jun-22 15-246-19R Technical Service Bulletin New Immobilizer Registration P. 30-Jun-22 13-105-22 Technical Service Bulletin 2023 MY Paint Coding Informati. 29-Jun-22 09-88-22 Technical Service Bulletin P0890 TCM eBay Power Relay Sense Ci. 29-Jun-22 DCA-8000 Other/Miscellaneous DCA-8000 Diagnostic Battery Ch. 29-Jun-22 DSS-5000 Other/Miscellaneous DSS-5000 User Guide 29-Jun-22 07-206-22R Technical Service Bulletin Auto Headlamp Leveling System . 28-Jun-22 WRA-20R Subaru Product/Campaign Bulletin Rear Seat Belt Webbing Locking 28-Jun-22 07-208-22 Technical Service Bulletin Metallic Rattle Sound While Op. 27-Jun-22 J121SAN500 Accessory Installation Guide PORT INSTALLATION: 2023MY Outb. 27-Jun-22 J121SAN100 Accessory Installation Guide PORT INSTALLATION: 2023MY Outb. 27-Jun-22 PT91242231 Accessory Installation Guide PORT INSTALLATION: 2023MY Solt. 27-Jun-22 PS93642230 Accessory Installation Guide PORT INSTALLATION: 2023MY Solt. 27-Jun-22 PT97442231 Accessory Installation Guide PORT INSTALLATION: 2023MY Solt. 27-Jun-22 15-236-18R Technical Service Bulletin Reprogramming File Availabilit. 27-Jun-22 18-224-22 Technical Service Bulletin Diagnostics Procedure Addition. 27-Jun-22 E5610VC110 Accessory Installation Guide 2022MY WRX eBay Rear Under Diffuser 27-Jun-22 18-225-22 Technical Service Bulletin Diagnostics Procedure Addition. 27-Jun-22 15-211-17R Technical Service Bulletin Reprogramming File Availabilit. 27-Jun-22 L101SXC005 Accessory Installation Guide PORT INSTALLATION: 2022MY Asce. 27-Jun-22 MSA5M2311A Owner Manual 2023MY Legacy/Outback Subaru S. 22-Jun-22 MSA5M2303A Owner Manual 2023MY Legacy Owner’s Manual 22-Jun-22 MSA5M2304A Owner Manual 2023MY Outback Owner’s Manual 22-Jun-22 MSA5M2314A Owner Manual 2023MY Legacy/Outback Eyesight. 22-Jun-22 01-184-22 Technical Service Bulletin Pre-Delivery Inspection (PDI) . 14-Jun-22 SPN0004850 Accessory Installation Guide 2019MY Legacy/ Outback – REMOT. 14-Jun-22 J1310VC624 Accessory Installation Guide 2022MY WRX eBay Shift Boot WRX eBay RED. 14-Jun-22 09-89-22R Technical Service Bulletin P0890 TCM eBay Power Relay Sense Ci. 14-Jun-22 16-136-22R Technical Service Bulletin Vibration & Possible Judder Co. 14-Jun-22 12-239-22 Technical Service Bulletin Non-Power Rear Gate Stay / Des. 14-Jun-22 09-90-22R Technical Service Bulletin P0890 TCM eBay Power Relay Sense Ci. 14-Jun-22 07-206-22 Technical Service Bulletin Auto Headlamp Leveling System . 12-Jun-22 TIPS0422 TechTIPS NewsLetter 2022 April TechTIPS Newsletter 10-Jun-22 TSG 900MHz PS Troubleshooting Guide Remote Engine Start Systems Tr. 8-Jun-22 All revised publications are highlighted in yellow. Continued on the next page May 2022 TechTIPS Page 10 of 11 ITEM CODE ITEM TYPE TITLE CREATED DATE MSA5M2301W Warranty Booklet 2023 Warranty and Maintenance . 8-Jun-22 E7710VC501 Accessory Installation Guide 2022MY WRX eBay Exhaust Finisher 8-Jun-22 E5610VC010 Accessory Installation Guide 2022MY WRX eBay Rear Side Under Spo. 2-Jun-22 L101SSJ005 Accessory Installation Guide PORT INSTALLATION: 2019-2022MY. 25-May-22 07-162-19R Technical Service Bulletin Automatic Door Lock / Unlock F. 23-May-22 12-288-20R Technical Service Bulletin Power Front Seat Cushion Frame. 23-May-22 J101SVC100 Accessory Installation Guide 2022MY WRX eBay – Mud Flaps 19-May-22 16-112-18R Technical Service Bulletin Ignition Key Sticking / Design. 19-May-22 MSA5M2312A Owner Manual 2023MY Impreza Eyesight Owner’. 18-May-22 MSA5B2301A Owner Manual 2023MY Impreza Getting Started. 18-May-22 MSA5M2309A Owner Manual 2023MY Impreza Subaru STARLINK. 18-May-22 MSA5M2301A Owner Manual 2023MY Impreza Owner’s Manual 18-May-22 12-203-16R Technical Service Bulletin Squeaking Sound from Front Sea. 18-May-22 J131SVC001 Accessory Installation Guide 2017-22MY Impreza (all trims) . 18-May-22 MSA5M2318A Owner Manual 2022MY Crosstrek Eyesight Owne. 17-May-22 MSA5B2307A Owner Manual 2023MY Crosstrek Getting Start. 17-May-22 15-236-18R Technical Service Bulletin Reprogramming File Availabilit. 17-May-22 MSA5M2327A Owner Manual 2023MY Crosstrek Hybrid Eyesig. 17-May-22 MSA5B2308A Owner Manual 2023MY Crosstrek Hybrid Gettin. 17-May-22 MSA5M2325A Owner Manual 2023MY Crosstrek Hybrid Subaru. 17-May-22 MSA5M2308A Owner Manual 2023MY Crosstrek Hybrid Owner’. 17-May-22 WRG-21R Subaru Product/Campaign Bulletin Fuel Pump Impeller Failure 17-May-22 15-296-22 Technical Service Bulletin Denso CP1 MID & HIGH (11.6” Di. 13-May-22 15-273-20R Technical Service Bulletin Denso CP1 BASE (Dual 7” Displa. 13-May-22 15-295-22 Technical Service Bulletin Denso CP1 BASE (Dual 7” Displa. 12-May-22 18-219-22 Technical Service Bulletin Service Manual Correction / D. 12-May-22 01-167-08R Technical Service Bulletin Recommended Materials (All Veh. 11-May-22 MSA5M2319A Owner Manual 2023MY Crosstrek Subaru STARLI. 10-May-22 MSA5M2307A Owner Manual 2023MY Crosstrek Owner’s Manua. 10-May-22 Service Diagnostics 2023MY Impreza / Crosstrek Se. 10-May-22 MSA5M2301M Warranty Booklet 2023 Solterra Warranty and Mai. 9-May-22 18-218-22 Technical Service Bulletin Service Manual Correction / DT. 9-May-22 4-28-22 Technical Service Bulletin Squeaking Sound Occurs When Tu. 3-May-22 00 STIS New Releases All revised publications are highlighted in yellow. Continued on the next page May 2022 TechTIPS Page 11 of 11 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code: