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NHTSA ID Number: 10234878
Manufacturer Communication Number: TechTIPS
Summary
Subaru Service and Technical Support Line Newsletter
ARTICLES CONTAINED IN THIS ISSUE
CODE ARTICLE – PAGE
(01) QMR of the Month – 01
(01) New Techline Pre-Call Worksheets – 02
(01) Techline Case Follow Up – Revisited – 03
(01) Authorization Request Pictures – 06
(02) Discoloration of Cylinder Walls – 06
(12) 2014 Forester Power Rear Tailgate – 05
(16) Cold Weather CVT Operation, Engine RPM, and Cabin Heat – 02
11 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | BRZ | 2014 |
SUBARU | CROSSTREK | 2014 |
SUBARU | FORESTER | 2014 |
SUBARU | IMPREZA | 2014 |
SUBARU | LEGACY | 2014 |
SUBARU | OUTBACK | 2014 |
SUBARU | TRIBECA | 2014 |
SUBARU | WRX | 2014 |
SUBARU | WRX STI | 2014 |
SUBARU | XV CROSSTREK | 2014 |
SUBARU | XV CROSSTREK HYBRID | 2014 |
1 Associated Document
Manufacturer Communications
TIPS0414 – 2014 April TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10234878
MC-10234878-9999.pdf 911.858KB
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 2024 Top Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed. Follow the instruction step by step, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List. Tips: If a vehicle lacks the auto bleed function, this service will not work on the car.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor and etc. Note: Scanner can not work on Airbag crash data. If the scanner can not connect to the car unit, please check if there is a good connection of them.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs daily reset services. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. The issued parts will operate normally with this car scanner after the faults repaired. Note: Some classic vehicles without the electronic control system can not support reset service.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【Battery & alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
April 2014 TechTIPS Page 1
Subaru Service and Technical Support Line Newsletter
April 2014
The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY. Articles
are written to inform those technicians of conditions that may occur in some vehicles, or to
provide information that could assist in the proper servicing of the vehicle. Properly trained
technicians have the equipment, tools, safety instructions, and know-how to do the job correctly
and safely. If a condition is described, DO NOT assume that your vehicle has or will have that
condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI,
L.L. Bean, Baja, Tribeca, BRZ, XV Crosstrek and “Quality Driven” are Registered Trademarks.
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.
ARTICLES CONTAINED
IN THIS ISSUE
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
CODE ARTICLE…………………………….PAGE
(01) QMR of the Month……………..01
(01) New Techline Pre-Call
Worksheets…………………….02
(01) Techline Case Follow Up –
Revisited………………………03
(01) Authorization Request
Pictures………………………..06
(02) Discoloration of Cylinder
Walls…………………………..06
(12) 2014 Forester Power Rear
Tailgate………………………..05
(16) Cold Weather CVT Operation,
Engine RPM, and Cabin Heat…02
01 QMR OF THE MONTH
We are pleased to announce this month’s winner of the QMR of
the Month.
Shaun submitted a very detailed QMR reviewing his diagnosis of a
2013 Outback with an unusual parasitic draw. Shaun successfully
split-halfed the system and was able to determine the source of
the draw was from the driver’s power seat memory control module
staying awake, but he didn’t stop there. Further testing led to
him finding a short to ground on the seat frame that simulated
the signals from the setting buttons which prevented the module
from entering its sleep mode. This resulted in a wiring repair
for the seat harness. This kind of detailed insight to the thought
processes applied during the diagnosis was very helpful to us
from several perspectives. In this case, it resulted in reviews of
the service information supplied, technical training, and of course
quality improvements based upon finding the root cause of the
condition. This demonstrates once again that individual reports
can have significant impact so, keep them coming!
In appreciation for going the extra mile and sharing his experience
with us, Shaun will be receiving the following from his FSE:
Any Subaru Service Technician can participate in QMR of the
Month. See the February 2013 Tech Tips for full details. You
may see your name here in a future Tech Tips.
A Subaru Confidence In Motion Jacket
and a $100 Gift Card
Shaun Witmer
Apple Subaru in York, PA
HeElapr tOhu Dt aTyh!is Find Local Events
in your Community at
www.earthday.org
Be a part of the solution
on April 22, 2014 and
April 2014 TechTIPS Page 2
New Techline Pre-Call Worksheets have been created and posted on Subarunet.com/Service/Pre-
Call Worksheets. These worksheets have been structured to provide technicians with an organized
format to record results of basic system diagnostic checks and other relevant information during an
investigation to help identify a root cause for concern. Use of these new forms is strongly encouraged
and may ultimately expose specific areas of investigation that might otherwise be overlooked.
In the event additional technical assistance is needed, complete a “Dealer Request for Technical
Assistance” form and submit it along with the specific system worksheet. Contact Techline and have
a case created. Inform the representative that you have completed the worksheets and would like to
send them in for review. Once received, they can be used to analyze your complete and accurate
results to better provide you with the best possible next step recommendation. This information can
also be accessed by field staff through an existing Techline case for further assistance when needed.
**In order to effectively manage incoming correspondence, worksheets should not be
forwarded to the Techline without an accompanying case number**
01 NEW TECHLINE PRE-CALL WORKSHEETS
Starting with 2010 Legacy and Outback CVT and continuing with each subsequent new model
release (2012 Impreza 2.0, 2014 Forester, etc…), FHI incorporated logic into the TCM for it to consider
the driver’s request for heat as a factor in determining where to set the CVT turbine speed. The
HVAC head unit supplies information through the CAN on the driver’s request for heat based upon
a combination of blower fan operation and temperature (blend door) settings. The TCM logic then
translates these into a High heat request, a Low heat request, or No heat request. Depending upon
the level of the request, the TCM then instructs the CVT to change the drive ratio to create a net
increase in turbine speed (engine rpm) so that additional heat is supplied to the passenger cabin. As
a result you may hear comments or concerns from customers during periods of cold weather. This is
particularly true during extreme or long lasting cold weather events. These may include comments
ranging from customers noting that the engine rpms seems to be staying higher, to the CVT not
entering its regular final drive ratio, to a concern that the CVT is hesitating (again not advancing to
its regular final drive ratio). In each of these cases a detailed interview and review of the customer
concern found that the symptom the customer observed was that the engine rpms were higher than
the customer had seen previously (during warmer weather). The reason in each case was simply
cold weather prompting an increased demand for cabin heat by the driver which resulted in the engine
rpms being kept high to provide that heat. This was easily verified during similar cold conditions by
turning the blower fan to the OFF position for several seconds while cruising at a steady speed in a
fully warmed car and watching the resultant drop in rpms. If a customer reports a concern with higher
rpm operation as a result of this logic and wants to reverse that effect, recommend that they reduce
the temperature setting (or turn the blower fan to OFF) until it has the desired effect on engine rpm.
Either of these actions will reduce or eliminate the input to the TCM that results the rpm increase.
Otherwise simply explain that this is characteristic operation of the engine and transmission during
cold weather resulting from the vehicle trying to meeting the driver’s request for more heat based upon
the HVAC temperature and blower settings.
16 COLD WEATHER CVT OPERATION, ENGINE RPM, AND CABIN HEAT
April 2014 TechTIPS Page 3
We would like to remind you of the importance of following up with us to update and close open
Techline cases. To those of you who work hard to keep your number of open cases minimized, we
thank you and truly appreciate your efforts. The information provided back to us has been invaluable
and in some cases, your results have helped Techline assist others with similar conditions. We
understand that everyone is busy and time spent on the phone cuts into your productivity. However,
keeping the lines of communication open and information flowing is essential and beneficial to all
parties involved. In an effort for us to assist you, please keep these points in mind when you contact
the Techline:
• Always get the name of the Techline Representative that you speak with.
• Get a Case Number.
• Follow-Up with the Techline Representative about your findings.
To close a case when the issue is resolved, we ask that you contact the Techline or use option #8 “To
Close a case” on the phone system during our business hours to advise us of the repair that fixed the
condition. Our normal hours of operation are: Monday thru Thursday 8:30 AM- 7:30PM, Friday from
10:30 AM to 5:00 PM and on Saturdays from 9:00 AM to 3:00 PM Eastern Time.
Not sure if you have any open or pending cases?
There is a report you can run to check if your Dealership has any open or pending cases. Simply
log onto Subaru-net, then on the left side of the webpage is a navigation bar. Click on
the “Reports” link.
01 TECHLINE CASE FOLLOW UP- REVISTED
CONTINUED ON THE NEXT PAGE
April 2014 TechTIPS Page 4
01 TECHLINE CASE FOLLOW UP- REVISTED (CONTINUED)
Then click on “Service – Techline”.
Enter your dealer code then click “Submit”.
CONTINUED ON THE NEXT PAGE
April 2014 TechTIPS Page 5
01 TECHLINE CASE FOLLOW UP- REVISTED (CONTINUED)
A list of dates will be displayed. Click on the most recent date to view your “Pending Dealer
Update” cases.
Should you receive a customer complaint
of the power rear tailgate not working
properly and you have checked the system
for Diagnostic Trouble Codes and found
a DTC B250F (Rotation Sensor Failure),
make sure the rear gate stays are not
bent at the attachment bracket as shown
in this photo to the right. If this condition
is confirmed, the gate stay will need to be
replaced. Do not attempt to repair the bent
bracket.
12 2014 FORESTER POWER REAR TAILGATE
April 2014 TechTIPS Page 6
The SOA Techline and Quality Assurance
sections of the Service Department have
recently had inquiries regarding cylinder wall
discoloration noticed during installation of the
updated piston rings.
In some cases, the Technician also reports
measurements are out of specification
when measuring the cylinder bore. It is
required per the Service Manual that the
cylinder bore must be checked at 68 degrees
Fahrenheit, otherwise some variations are
normal. The photo to the right is an example
of this discoloration. It is in no way harmful to
install the updated piston rings and use the
existing block.
All of the Oil Control Ring TSBs have been
recently updated on STIS with additional
helpful information based upon field feedback, please make sure to review all of the enhancements.
We frequently encourage all technicians to download the very latest Service Bulletin from STIS before
performing it to ensure they have the latest information available.
02 DISCOLORATION OF CYLINDER WALLS
As mentioned in the February TIPS, the importance of taking quality pictures is essential when
submitting an Authorization Request (AR) for consideration. Subarunet allows for each picture to be up
to 5MB which is possible only when using a quality camera. Certain cell phones have the capability of
providing quality pictures however, they must be saved in the proper format, Actual Size.
Prior to the customer leaving your dealership, take a minute to review the pictures you are about to
submit to ensure their quality.
A camera is the best tool to use when taking pictures to attach to an AR. However, if you are sending
pictures taken by a cell phone, it is recommended to choose the Actual Size when prompted. This
will provide the best quality photo possible. The quality of the Small (KB), Medium (KB) or Large (KB)
size pictures in most cases have poor resolution. This makes it necessary for us to request additional
pictures.
Always review your pictures prior to attaching them to your AR request.
01 AUTHORIZATION REQUEST PICTURES
April 2014 TechTIPS Page 7
*** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: TECH@SUBARU.COM ***
This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure
that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”.
Thank you!
MODEL:
YEAR:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own
drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc.
Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc.
publications. Mail items to: PO Box 6000, Cherry Hill, NJ 08034-6000.
Your Name: Signature:
Dealer’s Name: City:
Date: Dealer Code:
02-150-14R; Technical Service
Bulletin, Revised Valve Train Parts
to Reduce a Warm Engine Tapping
Sound from the Left Cylinder Head
12-166-14; Technical Service
Bulletin, Revised L/Front Dash
Speaker Grille
07-84-14; Technical Service
Bulletin, Revised B1650 Diagnostics
and ODS Rezeroing Procedure
MSA5M1424A; Owner Manual,
2014 XV Crosstrek Hybrid Owner’s
Manual
11-136-14; Technical Service
Bulletin, Reprogramming File
Availability for Idle Stability and
Extended Engine Cranking
12-168-14; Technical Service
Bulletin, Appearance Imperfection
of Inside Rear View Mirror
00 STIS RELEASE HIGHLIGHTS FROM 03/01/2014 TO 03/31/2014 2014 Calendar of
Subaru Holidays
Memorial Day
Monday, May 26, 2014
Independence Day
Friday, July 4, 2014
Labor Day
Monday, September 1, 2014
Thanksgiving
Thursday, November 27, 2014
Friday, November 28, 2014
Happy Holidays
Thursday, December 25, 2014
Friday, December 26, 2014
SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm
Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
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