“This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10249612
Manufacturer Communication Number: Subaru TechTips
Summary
Subaru Service and Technical Support Line Newsletter (QMR of the Month).
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS1123 – 2023 November TechTIPS Newsletter (update)
https://www.nhtsa.gov/recalls?nhtsaId=10249612
MC-10249612-0001.pdf 3692.686KB
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
November 2023 TechTIPS Page 1 of 19
Subaru Service and Technical Support Line Newsletter ©2023 Subaru of America, Inc. All rights reserved.
01 QMR of the Month
We are pleased to announce this month’s TechShare QMR of the Month
Winner:
Elijah Aubuchon from
Huffines Subaru Corinth in Corinth, TX
Elijah created a high quality QMR using TechShare reporting on customer’s
concern of the vehicle not being able to come out of park. Elijah’s report
included detailed diagnostic steps and high-quality photos.
Please refer to the following link to review the TechShare QMR in detail.
https://subarutechshare.com/qmrs/TS-252218
In appreciation for going the extra mile and sharing his experience with
us, Elijah will be receiving the following from his District Service Quality
Manager:
$500.00 Snap-On gift card
SUBARU TECHLINE HOLIDAYS
& HOURS OF OPERATION
Mon. – Thurs. 8:30AM – 7:30PM EST
Friday 10:30AM – 5:00PM EST
Saturday 9:00AM – 3:00PM EST
Articles Contained
in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………………………….PAGE
(00) STIS New Releases…………………………..17-18
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
Tech Tips Greatest Tips
(15) STARLINK TELEMATICS – COMM CHECK,
TEST CALLS, REMOTE SERVICES REQUESTS,
FAILED CALLS………………………………………3-6
(01) Techline Staffing Changes
Where are they now?……………………………6-7
(15) Microphone Inoperative, Telematics DCM .
Comm Check Failure and RES inop………..8-9
(15) EyeSight HALT Codes 41, A0 and CC…..10-11
(15) Unit Registration, Codes/DTCs After
Replacing a Module, U1C00, U0146,
B28A2, B28A1, U1P07, U1P08,
U1C07, U1C08C…………………………………11-12
(20) Solterra Reverse Buzzer
Setting Change………………………………..13-16
ISO 14001 is the international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive products
in a manner that is friendly to our environment
and in accordance with all local, state and federal
laws and regulations.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
Continued on the next page
November 2023
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written
to inform those Technicians of conditions that may occur in some vehicles, or to provide information
that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment,
tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described,
DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale,
Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek
Hybrid, Solterra and “Quality Driven” are Registered Trademarks.
Holiday Break: (Closed)
Friday, December 22, 2023
Saturday, December 23, 2023
Monday, December 25, 2023
Monday, January 1, 2024
Continued on the next page
November 2023 TechTIPS Page 2 of 19
01 QMR of the Month (CONTINUED)
The other Regional winners selected from QMRs submitted during September 2023 were:
• Sherrod Young from Stiver Decatur Subaru
• Jeremy De Groodt from Capitol Subaru
• David Rizzo from Northtown Subaru
• Tyler Miranda from Patrick Subaru
Any Subaru Technician can participate in the TechShare QMR of the Month program. See the November
2022 issues of TechTIPS for full details. You just might see your name and photo in a future issue of
TechTIPS!
01 QMR of the Month Award Presentations
As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever
available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month
submissions received during September 2023 was Elijah Aubuchon, Senior Master Technician at
Huffines Subaru Corinth, Corinth, TX.
Elijah is shown above (second from the left) after being presented with his $500.00 Snap-On Gift Card. To
Elijah’s right is Service Manager Andrea Delossantos. To Elijah’s left is DSQM William Davis and Service
Director Anthony Sdao.
Congratulations and THANK YOU to our August 2023 QMR of the Month Award recipient!
Continued on the next page
November 2023 TechTIPS Page 3 of 19
This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from
December 2022.
STARLINK TELEMATICS – COMM CHECK, TEST CALLS, REMOTE SERVICES
REQUESTS, FAILED CALLS 15
The purpose of this TechTIP is to share some best practices for Gen 2 and Gen 3 Telematics service
procedures. It is also to stress the importance of contacting Techline when encountering uncertainty or
difficulty with any generation of Starlink Telematics. As a reminder to Technicians the best way to ensure
they get the information needed to diagnose Telematics concerns efficiently is to complete QMRs with a
high level of detail to ensure a steady flow of information to the field.
Critical: The SSM4 should only be connected to the vehicle when reviewing data or using
Work Support. The SSM4 should not be connected to the vehicle during the Comm Check,
Provisioning after a Comm Check, during a VOLTE call and Remote Service testing.
Please perform the procedures below before contacting Techline for one of the concerns listed.
The Comm Check Procedure
Press the “i” button for 2 seconds to perform the Comm Check and then connect the SSM4.
Navigate to the Telematics data monitor and confirm the “Subscription Status” PID changes to
“Unsubscribed” and the Telematics LEDs are off (if the vehicle does not have a subscription), or
changes to “Subscribed” and the GREEN telematics LED is illuminated (if the vehicle has a current
subscription).
Note: The SSM4 should not be connected while trying to perform the Comm Check, test calls, or
Provisioning. Starlink Telematics is very sensitive to the SSM4 connection. The SSM4 may be
probing for data and can cause interference which may cause a race condition and Comm Check
failure.
The Test Call Procedure
A Technician can press the “i” button on any Gen 2 or Gen 3 vehicle and connect to the Starlink
call center. Once connected to an operator, the Technician can request a remote door unlock or
remote engine start (RES) to verify telematics operation further. More information about Remote
Service testing can be found in TSB 15-266-20.
Note: Services available for testing can vary and are based on the customer’s subscription plan.
November 2023 TechTIPS Page 4 of 19
Continued on the next page
STARLINK TELEMATICS – COMM CHECK, TEST CALLS, REMOTE SERVICES
REQUESTS, FAILED CALLS (CONTINUED) 15
Test Call Procedure after DCM Replacement
After a Technician has replaced the DCM, verifying the operation of the “i” button and Remote
Services is necessary. If the procedure below is not followed, “i” button calls may not connect to
a Starlink operator.
1. DCM has been replaced, and the Comm Check has been completed.
2. Turn the ignition off and wait ten minutes.
3. Turn the ignition on, press the “i” button to connect to the Starlink call center, and complete
Telematics repair verification testing.
CRITICAL: Failure to cycle ignition power and wait ten minutes after DCM replacement
could result in “i” button calls failing. This behavior may lead Technicians to determine that
the DCM replacement did not repair the customer’s concern or introduce a new concern
to the vehicle.
Note: The SSM4 should not be connected to the vehicle when trying to use the “i” button to
connect with a Starlink Operator. Having the SSM4 connected may cause the “i” button call or
Remote Service request to fail.
The Comm Check fails
In almost all cases, the Comm Check will complete on the first attempt. The Comm Check may fail
in rare circumstances, and the “Subscription Status” PID returns to “Factory” mode.
After a Comm Check failure please check for the following conditions that can prevent the Comm
Check from completing.
1. There are current Telematics DTCs.
2. The Telematics antenna may have a fault in the circuit. (When in “Factory mode” the Signal
strength PID will always read 0%)
3. All Telematics fuses have been visually and electrically inspected for faults.
4. The SSM4 (or any aftermarket dongle) was plugged into the OBDII connector while the
Comm Check was performed.
5. Inspect for any aftermarket devices in the vehicle.
If none of the above conditions are found with the car, please perform the workaround below
before contacting Techline for further assistance.
November 2023 TechTIPS Page 5 of 19
Continued on the next page
WORKAROUND: The Technician must use the SSM4 to confirm the “Subscription Status” is
“Unsubscribed” or “Subscribed” in the Telematics data monitor before releasing the vehicle. The
Comm Check has failed if the subscription status is “FACTORY” or “COMM”. If the Comm Check
is confirmed to have failed, follow the procedure below.
• Disconnect the SSM4 from the vehicle.
• Turn the ignition off and wait 5 minutes.
• Turn the ignition on and wait 3 minutes, doing nothing to the car during this time.
• Press the “i” button for 2 seconds to perform the Comm Check.
• Wait 2 minutes, then connect the SSM4 and verify the “Subscription Status” in live data.
• If the Comm Check has not been completed after performing this procedure twice, contact
Techline for more assistance.SOS or “i” button calls fail to connect to an operator.
If a customer reports a concern of the “i” button or “SOS” button not connecting to a Starlink
Operator or the Technician experiences this condition during testing, perform the workaround
below before contacting Techline.
WORKAROUND: If a test call exhibits no connection to an operator or an error message when
performing the “SOS” or “i” button push, the technician should first:
• Disconnect the 12V under-hood battery for 15 minutes.
• Ensure the SSM4 is not connected to the car.
• Reconnect the 12V under-hood battery.
• Turn the ignition on and wait 3 minutes, doing nothing to the vehicle during this time.
• Perform another test of the “i” button.
• If this procedure fails to rectify the “no VOLTE” call concern, contact Techline for support.
A test call using the SOS/”i” button fails, Remote Service request fails post enrollment or
after DCM replacement.
Upon customer enrollment or DCM replacement, if remote service requests fail to complete,
perform the workaround below before contacting Techline.
This workaround is a suitable general procedure to clear transient conditions with the DCM or
its connection to the network. Technicians may want to incorporate this workaround into their
Telematics diagnostic method.
STARLINK TELEMATICS – COMM CHECK, TEST CALLS, REMOTE SERVICES
REQUESTS, FAILED CALLS (CONTINUED) 15
November 2023 TechTIPS Page 6 of 19
Continued on the next page
WORKAROUND: If the technician experiences a provisioning failure, they should:
• Disconnect the 12V under-hood battery for 15 minutes.
• Ensure the SSM4 is not connected to the car.
• Reconnect the 12V under-the-hood battery.
• Turn the ignition on and wait 3 minutes, doing nothing to the vehicle.
• Connect the SSM4, using live data to verify the “Subscription Status” now shows “Subscribed”
to confirm the provisioning failure is no longer present.
• Verify operation by placing an “i” button call to connect to an operator.
• Ask the operator to send a remote door to unlock the vehicle to verify the operation of the
remote services.
• If this procedure fails to rectify the provisioning failure concern, contact Techline for support.
01 Techline Staffing Changes Where are they now?
We are proud to announce a few of the most recent staff changes
related to the Techline Team!
Meet Michael Winters, a Master Subaru
Technician, who joined Techline in the winter of
2019.
Michael recently moved into the Quality Data
Specialist position. Congratulations Michael!
Meet Robert Bradley, a Master Subaru
Technician, who joined Techline in the spring of
2021.
Robert recently moved into the Quality Data
Specialist position. Congratulation Robert!
STARLINK TELEMATICS – COMM CHECK, TEST CALLS, REMOTE SERVICES
REQUESTS, FAILED CALLS (CONTINUED) 15
Continued on the next page
November 2023 TechTIPS Page 7 of 19
01 Techline Staffing Changes Where are they now? (CONTINUED)
Meet John Rowlett, a Master Subaru Technician,
who joined Techline in the spring of 2021.
John recently moved into the Technical
Training Development Specialist position.
Congratulations John!
Meet Sean Brown, a Master Subaru Technician,
who joined Techline in the fall of 2017.
Sean recently moved into the Quality Data
Specialist position. Congratulations Sean!
Meet Gene Hixson. After 34 years with Subaru of
America Inc. Gene retired on September 15th.
We wish him well in his life after Subaru.
Congratulations Gene!
CONGRATULATIONS!
CONGRATULATIONS!
CONGRATULATIONS!
CONGRATULATIONS!
Continued on the next page
November 2023 TechTIPS Page 8 of 19
15 Microphone Inoperative, Telematics DCM Comm Check Failure and RES inop
Techline has received an increased number of cases where the Remote Engine Start is inoperable,
Comm Check after a DCM replacement is not possible, as well as inoperable or intermittent microphone
operation. Below is an overview of what has been found and the best process for repair.
Concern: A significant number of DCM (Data Communication Module) replacements have been
performed due to misdiagnosed DCM failures. The actual root cause of the issue is a blown ACC
(Accessory) fuse, often this can be triggered by a faulty USB-connected device.
Symptoms:
• Microphone inoperable
• Telematics Comm Check failure
• RES inoperable
Affected Components:
• ACC power for the DCM
• Rear USB hub
• Wireless charger (if equipped)
Troubleshooting Steps:
1. Verify the ACC fuse for the DCM is intact and has B+ on both sides of fuse. An open fuse
indicates a circuit fault. If an open fuse is found continue to step 2.
If the fuse is intact, see: July 2023 TechTIPS for continued microphone troubleshooting. If
the concern is Comm Check failure, contact Techline for assistance. If the Concern is RES
operation, see 15-282-21R.
2. Inspect the center console and rear USB hubs for any signs of damage or contamination (the
front USB hub is not powered by this fuse).
3. Disconnect all USB devices from the rear USB hub, and/or the rear USB hub itself. Make any
necessary repairs to the circuit.
4. Replace the blown ACC fuse. Perform the Telematics test call using the “i” button and ensure
the Starlink operator can hear you. If the concern is Comm Check failure, verify at this point that
the Comm Check completes. Verify the RES now operates.
Preventive Measures:
1. Avoid connecting incompatible or damaged USB devices to the vehicle.
2. Regularly inspect the USB hub for signs of damage or contamination.
3. Ensure USB devices are properly connected and secured.
Continued on the next page
November 2023 TechTIPS Page 9 of 19
Microphone Inoperative, Telematics DCM Comm Check Failure and RES inop
(CONTINUED) 15
Emphasis on Misdiagnosis: The high frequency of misdiagnosed DCM failures highlights the
importance of thorough troubleshooting. A blown ACC fuse can easily mimic the symptoms of a faulty
DCM, leading to unnecessary component replacements.
By prioritizing the ACC fuse check in these situations, technicians can efficiently identify the root
cause and implement an appropriate solution, preventing unnecessary expenses and downtime.
Note: The fuse numbers below are for the Telematics system. It is always recommended to
verify the other circuits that are powered by any fuse for the model vehicle being serviced.
Impreza
Impreza
Impreza
Impreza
Continued on the next page
November 2023 TechTIPS Page 10 of 19
15 EyeSight HALT Codes 41, A0 and CC
When diagnosing Eyesight concerns, it is helpful to understand the setting criteria of the HALT codes
to determine if there is a system fault or normal characteristics of how the system operates. HALT
codes do not always indicate a system failure. They are there to label why the system temporarily
stopped. Some of the more common HALT codes to see are 41, A0, and CC.
HALT Code 41 is on systems with both EBB (Electric Brake Booster) and EyeSight Ver4. It has been
found that the VDC initial diagnosis may not be completed if the brake is continuously depressed
after the engine has been started. Normal operation to complete this check is to start the engine and
release the brake pedal. This allows the initial VDC diagnosis to complete and the system to operate
normally.
HALT Code A0 does not necessarily indicate a fault with the CAN system. In most scenarios, this
will populate due to cycling the ignition to the on position, waiting and then starting the vehicle. Note
the description below found in the Service Manual that this can be a normal condition. However,
depending on the concern, a battery inspection may be necessary.
HALT Code CC This code may be the most common to see. This code, in most cases is due to the
camera lenses not having a clear image ahead. This can be due to several everyday scenarios such as
bad weather (heavy rain, fog, frost, snow, etc.) direct sunlight or oncoming traffic high-beam lights. In
some cases, aftermarket windshields or improperly mounted windshield devices that block the view
of the camera can cause the system to stay off and will populate this as a result.
Continued on the next page
November 2023 TechTIPS Page 11 of 19
15 EyeSight HALT Codes 41, A0 and CC (CONTINUED)
For descriptions and information on other HALT codes found in the Service Manual, follow the click
path below:
Diagnostics > EyeSight (Diagnostics) > EyeSight HALT Code > List
Unit Registration, Codes/DTCs After Replacing a Module, U1C00, U0146, B28A2,
B28A1, U1P07, U1P08, U1C07, U1C08C 15
Techline has been receiving an increase of calls about numerous codes being present after a module
replacement. It is always critical to read and follow all steps listed in the “Removal” and “Installation”
directions in STIS when replacing any module in the vehicle. There are steps that have been added to
the “Installation” directions on STIS when replacing modules, when these steps are not followed there
will be multiple DTCs set after a new module is installed. There are two previous TechTIPS covering
this subject with relation to replacing Stereo EyeSight cameras, July 2022 and April 2023.
There are now many modules that will need a programming procedure to be performed after
replacement, a few examples are the Stereo EyeSight Camera, the Data Communication Module
(DCM), the Transmission Control Module (TCM), the Vehicle Dynamics Control Module (VDC). There
may be other modules that will also need the “Unit Registration” or “Immobilizer Registration” to be
completed.
Some modules may have their own listing in the Immobilizer Registration section, again it is critical to
read and follow all steps of the “Installation” directions in STIS.
Continued on the next page
November 2023 TechTIPS Page 12 of 19
Unit Registration, Codes/DTCs After Replacing a Module, U1C00, U0146, B28A2,
B28A1, U1P07, U1P08, U1C07, U1C08C (CONTINUED) 15
To determine if “Unit Registration” needs to be performed, navigate to STIS for the vehicle being
serviced, find the “Installation” directions for that module. This step will be listed. Below are a few
examples from STIS instructing a Technician to perform the “Unit Registration”.
IT IS CRITICAL TO READ AND FOLLOW ALL STEPS OF MODULE
INSTALLATION LISTED IN THE SERVICE MANUAL
Continued on the next page
November 2023 TechTIPS Page 13 of 19
20 Solterra Reverse Buzzer Setting Change
There is a buzzer noise inside the passenger compartment that will sound when in Reverse, this is
normal. This buzzer noise while in Reverse is a separate noise from the Subaru Parking Assist buzzer.
The Owner’s Manual states the Reverse buzzer can be turned off by a Subaru retailer. From the
Solterra Owner’s Manual:
If a customer requests to have the Reverse buzzer turned off, follow the directions below.
Before starting this procedure verify the “Vehicle Area Selection” is set to North America. To change
this setting, select “GTS+ Settings”
Continued on the next page
November 2023 TechTIPS Page 14 of 19
20 Solterra Reverse Buzzer Setting Change (CONTINUED)
If needed change the “Vehicle Area Selection” to North America and press the arrow on the bottom
right to save this setting.
To verify the setting change, look at the top right of the GTS+ home screen, it should show “Vehicle:
NA” for North America.
Continued on the next page
November 2023 TechTIPS Page 15 of 19
20 Solterra Reverse Buzzer Setting Change (CONTINUED)
The buzzer noise when in Reverse is unrelated to the Subaru Parking Assist buzzer, that feature can
be adjusted by the customer. Directions for this can be found in the Owner’s Manual on page 314.
Continued on the next page
November 2023 TechTIPS Page 16 of 19
20 Solterra Reverse Buzzer Setting Change (CONTINUED)
Continued on the next page
November 2023 TechTIPS Page 17 of 19
00 STIS New Releases
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
E7210SL310 Accessory Installation Guide 2025MY Forester – STI Roof Spo… 12-Dec-23
F5410SL000 Accessory Installation Guide 2025MY Forester – Moonroof Air… 12-Dec-23
F0010SL000 Accessory Installation Guide 2025MY Forester – Side Window … 12-Dec-23
J101SSL000 Accessory Installation Guide 2025MY Forester – Splash Guard… 12-Dec-23
J2010SL100 Accessory Installation Guide 2025MY Forester – Center Conso… 12-Dec-23
F501SSL000 Accessory Installation Guide 2025MY Forester – 2nd Row Suns… 12-Dec-23
SOA9031100 Accessory Installation Guide 2025MY Forester – Windshield S… 12-Dec-23
SOA9031000 Accessory Installation Guide 2023MY Solterra – Windshield S… 12-Dec-23
J131SFNXXX Accessory Installation Guide 2023MY Crosstrek and Impreza -… 12-Dec-23
F5510SL110 Accessory Installation Guide 2025MY Forester – Cargo Shelf … 12-Dec-23
F5510SL060 Accessory Installation Guide 2025MY Forester Utility Hook M… 12-Dec-23
F5510SL050 Accessory Installation Guide 2025MY Forester – Utility Hook… 12-Dec-23
F5510SL010 Accessory Installation Guide 2025MY Forester Utility Hook 12-Dec-23
WRQ-23 Subaru Product/Campaign Bulletin Safety Recall – Transmission I… 12-Dec-23
MSA5M2430A Owner Manual 2024MY Solterra Owner’s Manual 12-Dec-23
MSA5M2431A Owner Manual 2024MY SolterraCONNECT Subaru … 12-Dec-23
MSA5B2410A Owner Manual 2024MY Solterra Quick Start Gu… 12-Dec-23
MSA5B2409A Owner Manual 2024MY Solterra Getting Starte… 12-Dec-23
MSA5M2422A Owner Manual 2024MY SUBARU STARLINK Safety … 11-Dec-23
MSA5M2432A Owner Manual 2024MY SUBARU STARLINK Safety … 11-Dec-23
15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 8-Dec-23
Service Diagnostics 2024 BRZ Service Manual VH 5-Dec-23
16-145-23 Technical Service Bulletin DTC P2797 / Reprogramming File… 4-Dec-23
Service Diagnostics 2024MY Solterra Service Manual… 1-Dec-23
J201SXC001 Accessory Installation Guide 2021-24MY Ascent – Console Lid… 30-Nov-23
J201SSJ001 Accessory Installation Guide 2021-24MY Forester – Console L… 30-Nov-23
J201SFL601 Accessory Installation Guide 2021-23MY Impreza & Crosstrek … 30-Nov-23
J201SAN601 Accessory Installation Guide Console Lid Protector 30-Nov-23
H671SXC203 Accessory Installation Guide 2024MY Ascent Wireless Charger… 30-Nov-23
H0010VC785 Accessory Installation Guide 2022+ MY WRX – CD PLAYER INSTA… 30-Nov-23
H4610SL100 Accessory Installation Guide 2025MY Forester – LED Door Pro… 30-Nov-23
All revised publications are highlighted in yellow.
Continued on the next page
November 2023 TechTIPS Page 18 of 19
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
J1210SL110 Accessory Installation Guide 2025MY Forester Rear Gate Inse… 30-Nov-23
J1210SL100 Accessory Installation Guide 2025MY Forester Rear Gate Inse… 30-Nov-23
07-207-22R Technical Service Bulletin Subaru Battery Drain Product L… 27-Nov-23
09-106-23R Technical Service Bulletin Exhaust Pipe Front (EPF) Desig… 27-Nov-23
09-94-22R Technical Service Bulletin Engine in Fail-Safe Mode / DTC… 27-Nov-23
09-114-23 Technical Service Bulletin Reprogramming Files / DTC P04A… 27-Nov-23
SOA567B042 Accessory Installation Guide Thule Bike Carrier – Hitch Mou… 26-Nov-23
All revised publications are highlighted in yellow.
Continued on the next page
November 2023 TechTIPS Page 19 of 19
*** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com ***
SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm
Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
This is your chance to offer suggestions for use in future issues of TechTIPS! Make
sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS
Newsletter”. Thank you!
Model:
Year:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual
diagrams or references, or your own drawings to assist in describing your suggestion. All
information submitted becomes the property of Subaru of America, Inc. Permission is granted
to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of
America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877.
Your Name:
Signature:
Dealer’s Name:
City:
Date:
Dealer Code:
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END