Rattle Sound from Steering Rack on Rough Roads – 2017-2019 Subaru

NUMBER: 04-22-18
DATE: 09/17/18

APPLICABILITY: 2017-18MY Impreza
2018MY Crosstrek
2019MY Ascent
SUBJECT: Rattle Sound from Steering Rack on Rough Roads

 

INTRODUCTION:

This bulletin announces availability of a new electric power steering (EPS) rack assembly.  The new EPS assembly addresses a limited number of customer concerns involving a rattling-type sound from the steering which may be heard when driving on rough roads.

 

PRODUCTION CHANGE INFORMATION:

The new EPS assembly was incorporated into production as per the table below:

Model Starting VIN
Impreza TBD
Crosstrek J9310961
Ascent K3402362

 

PART INFORMATION:

Description Part Number Applicability
STEERING GEAR BOX ASSEMBLY, EPS 34110FL00D Impreza 4 and 5-Door
34110FL071 Crosstrek
34110XC00B Ascent

 

SERVICE PROCEDURE / INFORMATION:

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

The service procedures replacing the EPS rack assembly remain unchanged.  Always refer to the applicable Service Manual and review the full requirements of the repair being performed.  The Service Manual procedures contain information critical to performing an effective repair the first time and every time.  This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.

ADDITIONAL EPS AND ASSIST MOTOR ASSEMBLY DETAIL:

ASSIST MOTOR ASSEMBLY

ASSIST MOTOR ASSEMBLY

 

WARRANTY / CLAIM INFORMATION:

For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Classic or Gold plan, this repair may be submitted using the following claim information:

Labor Description Labor  Operation # Labor
Time
Applicability Fail
Code
EPS GEARBOX ASSY R&R FOR RATTLE  Includes: all repair work as listed in the Service Manual, toe adjustment, steering mid-point setting and Lane Keep learning clear (when needed). B659-031 1.5 Impreza RDK-25
Crosstrek
2.6 Ascent
SUBLET REPAIR, ADMINISTRATION EXPENSES C101-108 0.3 All

 

IMPORTANT REMINDERS:

  • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
  • Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
  • Always refer to STIS for the latest service information before performing any repairs.

NUMBER: 04-22-18
DATE: 09/17/18

https://www.nhtsa.gov/recalls?nhtsaId=10146479

https://static.nhtsa.gov/odi/tsbs/2018/MC-10146479-9999.pdf

Download (PDF, 474KB)


 

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