|2018-19MY Legacy and Outback|
|2019MY WRX and WRX STI|
|SUBJECT:||Harman Audio / Infotainment: Troubleshooting Clock-Related Concerns|
This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual “Infotainment (Diagnostics) – Diagnostics with Phenomena” section as a starting point.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
1) Always confirm the condition as reported by the customer.
2) If the concern is with the clock not updating / incorrect date and time, answer the questions under Item 2) (a-d). If not, skip this item and proceed to Item 3 below.
a. What is the clock adjustment setting, Manual or Auto? (Clock setting information can be found under Settings > Vehicle > Clock Adjustment as shown below.)
b. If the “Auto” setting is selected and the HU is a High (Navigation) -grade, check the date and GMT time setting.
i. Open the Navigation System Sensor screen. Press and hold the Home hard key and press the Tune knob 6 times, then release the Home button. In the Dealer menu, select “Function check” > “Navi System Sensor” (See screenshot to the right.)
ii. Does the screen show the correct date and GMT time?
iii. Note the number of satellites acquired. If none, move vehicle to an area with open sky.
iv. If system does not show the correct time while in open sky, investigate the GPS antenna:
2. Confirm there is no damage to cable/antenna.
c. If the HU is Mid or Base -grade, a paired phone is required along with access to the user’s phonebook and SMS messages activated for the “Auto” selection to function and automatically update the correct date and time. Message access should be available from the phone’s Settings menu under Phone > Messages. If the button is gray, then message access from the phone was most likely not accepted. Follow the set-up steps below:
i. Is a phone paired to the head unit?
ii. If the Messages button is still grey, delete and re-pair the phone. The next section describes the access process for the most common types of devices: Apple iPhones and Android phones. NOTE: These steps could vary between device models.
1. Android Phone:
Once the phone is paired to the head unit, the phone will display a pop-up prompting the user to accept access to Phonebook / Contacts. Select “ALLOW”. You may also receive follow up messages for access to phone history (log) and messages. Make sure to allow access to all of them. (See screenshots to the right.)
After pairing, access must be enabled on the phone. To do this, go to Settings > Bluetooth > Select the paired head unit labeled “Subaru BT” and make sure both Sync Contacts and Show Notifications are enabled. (See screenshot to the right.)
d. If the “Manual” setting is selected for clock adjustment, the settings to the Multi-Function Display (MFD) in the combination meter are made using the i/Set and +/- buttons on the steering wheel. Models with a color Multi-Function Display (MFD) in the center of the dash use the i/Set button on the steering wheel and the up / down buttons located on the MFD.
i. If vehicle is equipped with a color MFD, press the i/Set button until the MFD displays the “Hold SET button” screen. Hold the i/Set steering wheel button to enter the settings menu. The date and time settings are accessible from this menu.
3) If the concern is for other clock issues, please complete a fresh Harman Investigation Guide Questionnaire documenting the customer’s concern and the results of each diagnostic step in this bulletin. If possible, capture a video of the condition then contact the SOA Techline to review for next steps. Techline will request you send the completed questionnaire, step by step bulletin results and any videos of the condition.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:
|Labor Description||Labor Operation #||Labor
|HARMAN CLOCK TROUBLESHOOTING||A849-025||0.5||TAQ-43||Base, Mid & High|
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
- Easy-to-use GPS navigator with connected Features and bright 6.95-Inch Capacitive touch display. The display resolution is 1024 x 600 pixels
- Detailed maps of North America with free lifetime updates. Battery : Rechargeable lithium-ion. Battery life is up to 1 hour
- Provides real-time services, such as Live traffic and select Live parking, when using free smartphone link app on your compatible smartphone
- Bluetooth calling, smart notifications and voice-activated navigation. This USB mass storage device is compatible with Windows XP or newer and Mac OS X 10.4 or later
- Built-in Wi-Fi for easy map and software updates
- 【World Maps & Free Lifetime Update】 .Pre-Installed with the latest 2019 USA, Canada and Mexico maps. Maps of Australia,NZ,UK or Europe is available to install free anytime. You are suggested to update maps every season.
- 【7 inch Big Screen Sat Nav】7 inch HD touch screen provides a clear view of the map.The screen is sensitive and responsive.The map can be clearly seen even under strong sunlight.The screen displays the distance from the starting point to the destination and the estimated time to reach the destination.
- 【Smart Reminder】Car Navigation illustrate Clear Road Map Display And Enlarged Maps Of Complex Intersections, Intelligent Voice Announcements, Speed Limit Reminders And Voice Notifications For Gas Stations, Stores, School Districts, Red Lights And High Speed Cameras.
- 【Real-Time Voice Broadcast】GPS System with Turn-By-Turn Voice Navigation (Multi-Language Version), Comprehensive Voice Prompts, Prompt Real-Time Safety Navigation Direction Of Progress; Intelligent Error Correction, If The Route Is Wrong, The System Will Automatically Generate New Routes To Make Your Faster And More Secure , More Accurately Reach Their Destination.
- 【Portable Easy to Use】Dedicated GPS navigators display current street, current speed, speed limit and arrival time.AONEREX is an US brand with a professional after-service center for 5 years in the US. We supply 3 months free exchanged and 2-year warranty.
- DRIVER ALERTS - Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more
- EASY TO USE - Dedicated GPS navigators display current street, current speed, speed limit and arrival time
- GARMIN REAL DIRECTIONS - Guides like a friend, using recognizable landmarks, buildings and traffic lights. Display type : WQVGA color TFT with white backlight
- FOURSQUARE - Preloaded data from Foursquare adds millions of new and popular stores, restaurants and more. Display resolution 480 x 272 pixels
- DIRECT ACCESS - Simplifies navigating to select complex destinations, such as malls and airports ; rechargeable lithium-ion. Battery life up to 1 hour
- Multi-language real directions guides rich features like a friend, video, audio, pictures. Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more.
- 7 inch large touch screen react fast with no delay. 8GB ROM plenty of room for you to storage the maps in case your need for inter-continent trips . And also comes with a car charger, back bracket mount and sunshade.
- 3D Navigation select landmarks in 3D to help you place your position with the real world. It makes you easily choose exactly which lane to take before you approach an exit, turn or difficult intersection.
- You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
- 90 DAYS MONEY BACK GUARANTEE AND LIFETIME WARRANTY - We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty. If you have any questions about the product, please contact us via Amazon message.
- Multimedia DVD receiver with 6.2" WVGA display, Apple carplay, built-in Bluetooth, siriusxm-ready and appradio mode +
- Apple CarPlay Compatible. Crossover Network HPF/LPF
- Appradio mode+ compatible. Spotify, works with Pandora, siriusxm-ready
- Hands-free calling and audio streaming
- Wireless Remote Control NOT Included
- GPS NAVIGATION: Built-in GPS (Global Positioning System) Includes Coverage Of All 50 States, Puerto Rico And Pre-loaded Point Of Interest. The Text-To-Speech Guides you To Your Final Destination. View Maps In 2D As Well As 3D
- BLUETOOTH: Answer Calls With Just One Push Of a Button. Make Calls And Be Hands-Free With No Distractions. No Need To Hold Your Phone Ever Again. You Can Also Play And Control Your Music And Apps Like Spotify / Pandora Wirelessly
- MEDIA PAYBACK: Watch Your Choice Of Videos Through The DVD Player, Play Music Through Your Bluetooth Device, Pop In a CD or Use The USB And SD Ports For More Audio Alternatives. Tune Into The AM/FM Radio Stations For Up To Date Music/News/Sports And More.
- AUXILIARY INPUT: This Double din head unit Is Compatible With The Audio Output From Smartphones As Well As MP3 Players. Even More Ways to Chill. The built-in DVD player lets you play DVD, CD, MP3, MP4, VCD, JPEG and WMA formatted discs through this system
- INPUTS: USB / SD Ports, AUX Input. Connect a Rearview Camera (Sold Separately). The Steering Wheel Interface Allows You To Use The Existing Functions On Your Steering Wheel (Interface Module Sold Separately. We Recommend The Metra ASWC-1).
- 🚦🚦🚦【Lifetime Map Updated for Free】2D/3D map view mode. Pre-installed with the most up-to-date 101 regions maps in United States/ Canada/ Mexico, provide with lifetime free map updates. If you need to update the map or want other countries maps, please contact us to download to Car (not mean FM radio, but for transferring the GPS sound to your car.
- 🚦🚦🚦【Practical GPS Navigation】This 7 inch GPS navigation has 7 vehicle modes between Car/ Truck/ Pedestrian/ Bicycle/ Emergency/ Bus/ Taxi. Customize better routes for you and avoid roads such as width/height/weight restrictions. And Providing Intelligent current speed camera alerts, sound warning and route planning, telling estimated arrival time.
- 🚦🚦🚦【Large Capacity&High Definition】8 GB ROM 256 MB RAM provides plenty of room to start and operate quickly; which also ensures high speed and perform smoothly, say goodbye to the freezing and buffering. 1500 mAh battery supply.
- 🚦🚦🚦【Multimedia Entertainment】Provide real voice broadcast with over 40 languages. Support FM broadcast, MP3, MP4 player, video player, pictures, games and pocket calculator. Notice: FM not mean FM radio, but for transferring the gps sound to your car.
- 🚦🚦🚦【What You Get】Comes with GPS Navigation with CE & RoHs Certificate Car Charger USB Cable Suction Cup Mount Back Bracket User Manual; With 1 year warranty and 90 days money back guaranteed, you are guaranteed with a great quality of after-sales service.
- 【Capacitive Touch Screen】Capacitive touch screen will make you comfortable touch as mobilephone
- 【Easy To Navigate】 This navigation system Can Calculate A Best Route After Setting The Destination. 7 inch GPS With Functional Multimedia Player . Support a lot of Formats ,So the vehicle GPS will make your drive Easy and Funny .
- 【Smart Voice Prompts】The Real Man or Woman's Voice Playback when using Car GPS, You needn't always look on the GPS Device Screen. Sat Nav will Makes Your Driving Safer And Reduces Fatigue Driving
- 【3D Navigation】 Smart GPS shows you Exactly which lane to take before you approach an exit. Turn or Difficult Intersection . View is Exactly and clearly in gps navigation display,So you can stay on the Right Path,
- 【Lifetime Free Map Update】Already Pre-installed Latest Maps of United States Canada and Mexico in the truck gps. If You want to update map or need other Countries Navigation Map ,please email to [email protected] ,We will try our best to support you
- 【9inch BIG screen for truck】: XGODY X4 brings 9-inch high-resolution and large screen, brighter with the resolution of 800x480, Clearer screen display, which gives you a better visual experience. You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
- 【Advanced Lane Guidance】 : never miss your exit or turn with Advanced Lane Guidance. It shows you exactly which lane to take before you approach an exit, turn or difficult intersection-so you can stay on the right path.
- 【Life-maps Updated】：XGODY X4 comes with All America maps, including Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Mexico, United States. If you wanna update maps or maps of other country, please be free to email us via amazon.
- 【REAL VOICE NAVIGATION】: Choose from a selection of voices that will provide you turn by turn voice navigation. Real man or woman voice broadcast you don't have to look on the GPS screen all the time. It makes your driving safer, reduce fatigue driving, away from the ticket. Other Security Alert Types: Average Speed Camera, Red Light Camera ,Railway Crossing, High Accident Zone,City Entry Piont, Dangerous Area etc.
- 【7 days service& lifetime warranty】：XGODY will offer 7 days service and lifetime warranty,90 DAYS MONEY BACK GUARANTEE AND LIFETIME WARRANTY - We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty.
- [Lifetime Map Updated ] 2D/3D map view mode. we have preload latest map of America for this GPS, if you want to update the map, just feel free to contact us and we will provide an address for you to download.
- [Easy to Use]When you plug it, the GPS navigation will open automatically. when you power off the screen will appear sleep.
- [Large Capacity]Compared to the common unit, this GPS navigator built-in rechargeable Li-ion battery, then keep the product work longer and more steadily.
- [Big Screen] With TFT LCD Touch Screen and the color feels comfortable for your eyes, Also you can change the map mode between the day and night.
- [Practical GPS Navigation] 8 GB ROM 256 MB RAM provides plenty of room to start and operate quickly; which also ensures high speed and perform smoothly.
Last update on 2019-07-26 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2019-07-26 / Affiliate links / Images from Amazon Product Advertising API