Display / Touch Screen “Soft Keys” -Delayed Response – 2017-2019 Subaru

NUMBER: 15-233-18
DATE: 08/29/18

APPLICABILITY: 2017-2019MY Impreza
2017-2019MY Crosstrek
2019MY Ascent
2019MY Forester
All above models with Harman 8” Touch Screen Display Audio or Navigation Equipped Audio Units
SUBJECT: Display / Touch Screen “Soft Keys” -Delayed Response



This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.



  • A CLEAN (preferably new), soft micro-fiber cloth or towel
  • Aerosol can of “Sprayway” -brand, Ammonia-free glass cleaner, available at most major retailers and home improvement stores

Ammonia-free glass cleaner




REMINDER:  Customer satisfaction and retention starts with performing  quality repairs.


  • DO NOT spray the glass cleaner directly onto the display screen.
  • Do NOT use a cotton towel or shop cloth which can easily scratch the display screen.
  • Always confirm the protective film has been removed from the display screen.
  • Apply the glass cleaner to the CLEAN micro-fiber cloth.
  • LIGHTLY wipe the display screen to remove any dust or dirt until clean.



  • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
  • Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
  • Always refer to STIS for the latest service information before performing any repairs.

NUMBER: 15-233-18
DATE: 08/29/18



Download (PDF, 320KB)


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