Display / Touch Screen “Soft Keys” -Delayed Response – 2017-2019 Subaru

NUMBER: 15-233-18
DATE: 08/29/18

APPLICABILITY: 2017-2019MY Impreza
2017-2019MY Crosstrek
2019MY Ascent
2019MY Forester
All above models with Harman 8” Touch Screen Display Audio or Navigation Equipped Audio Units
SUBJECT: Display / Touch Screen “Soft Keys” -Delayed Response

 

INTRODUCTION:

This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.

 

MATERIALS REQUIRED:

  • A CLEAN (preferably new), soft micro-fiber cloth or towel
  • Aerosol can of “Sprayway” -brand, Ammonia-free glass cleaner, available at most major retailers and home improvement stores

Ammonia-free glass cleaner

 

 

SERVICE PROCEDURE / INFORMATION:

REMINDER:  Customer satisfaction and retention starts with performing  quality repairs.

IMPORTANT CAUTIONS:

  • DO NOT spray the glass cleaner directly onto the display screen.
  • Do NOT use a cotton towel or shop cloth which can easily scratch the display screen.
  • Always confirm the protective film has been removed from the display screen.
  • Apply the glass cleaner to the CLEAN micro-fiber cloth.
  • LIGHTLY wipe the display screen to remove any dust or dirt until clean.

 

IMPORTANT REMINDERS:

  • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
  • Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
  • Always refer to STIS for the latest service information before performing any repairs.

NUMBER: 15-233-18
DATE: 08/29/18

https://www.nhtsa.gov/recalls?nhtsaId=10145077

https://static.nhtsa.gov/odi/tsbs/2018/MC-10145077-9999.pdf

Download (PDF, 320KB)


 

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Last update on 2019-04-10 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-04-10 / Affiliate links / Images from Amazon Product Advertising API

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