Error Code 202 and / or 204 Generated During Gen 2 Telematics Subscription Process – 2019 Subaru Ascent

NUMBER: 15-219-18R
DATE:
06/21/18
REVISED: 07/31/18

APPLICABILITY: 2019MY Ascent
SUBJECT: Error Code 202 and / or 204 Generated During Gen 2 Telematics Subscription Process

 

INTRODUCTION:

When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully.  These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on.  The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.

 

SERVICE PROCEDURE / INFORMATION:

All DCMs have the CommCheck process completed during Pre-Delivery Inspection (PDI) at either the factory end-of-line or the ports.  CommCheck is then confirmed at the Retailer during their PDI.

The following factors should be considered as potential causes of the current condition (error codes).  One of the possible causes listed below (e.g. DCM was swapped) will require review of the vehicle history since receipt at the allocated Retailer.

  • CommCheck was not completed successfully.
  • DCM has lost power and / or ground connection.
  • DCM is unable to establish network connection to complete CommCheck.
  • DCM was swapped between this vehicle and some other(s). DCM is now disabled.
  • Local conditions preventing network communications (no clear cellular signal available).
  • Network conditions preventing communication (DCM sim not recognized or otherwise prevented from making network connection).
  • Failure of data flow between DCM Vendor, AT&T, SOA, TSP, or some combination thereof.

 

INSPECTION PROCEDURE:

Error Code 202:  User sees (actual error message contents): “Successful CommCheck notification for this vehicle has not been received.  Please have your Service Department confirm CommCheck has been completed. Reference bulletin 15-219-18R (Error Code: 202)”.

  • The Technician / Service Department should interpret this as: Potential CommCheck failure (Never initiated or Failed Early in Process).

Error Code 204:  User sees: “Basic Provisioning Set Up process failed for this VIN.  Please inform your Service Department and reference bulletin 15-219-18R (Error Code: 204)”.

  • The Technician / Service Department should interpret this as: Potential CommCheck failure (Late Process Failure).

Step 1. Turn the ignition ON- (Key ON/ Engine OFF) and turn the headlamps OFF.  Note which of the STARLINK Telematics lamp(s) are ON (illuminated) or OFF (not illuminated).  There are two lamps, one GREEN and one RED in between the SOS and “i” buttons.

STARLINK Telematics lamp(s)

Note the lamp status here.

LAMP COLOR ON OFF
RED
GREEN

Step 2. Lamp Status:

a. If BOTH lamps are OFF, press the SOS or “i” button briefly. Do you hear the prerecorded message “Not currently subscribed to STARLINK please visit mySubaru.com to upgrade your service”?

i. If YES, note that the DCM has been Com Checked and proceed to Step 4.

ii. If NO, Check and diagnose any applicable DTC(s). If communication is not possible, follow applicable Service Manual procedures then proceed back to Step 1.  Cause may be a possible power / ground / DCM / button and / or wiring failure.

b. If BOTH lamps are ON, possible communications failure. Check DTC(s) and follow applicable Service Manual procedures.  Proceed back to Step 1.

c. If the RED lamp (only) is ON, note possible internal DCM failure. Check DTC(s) and follow applicable Service Manual procedures.  Proceed back to Step 1.

d. If the GREEN lamp (only) is ON, press the BLUE i-Call Do you hear the prerecorded message, “Not currently subscribed to STARLINK please visit mySubaru.com to upgrade your service” or does a STARLINK operator answer?

i. If pre-recorded message is played, the DCM is Com Checked but not provisioned. Jump ahead to Step 3.

ii. If a STARLINK operator answers, inform them this is a test and end the call. Wait 1 minute.  Press the “SOS” button and confirm if a Emergency Support operator answers.

1. If an Emergency Support operator answers, inform them this is a test and end the call. The vehicle is successfully provisioned and no further action is needed.  Inspection procedure is complete.  Skip ahead to Step 4.

2. If an Emergency Support operator does not answer, Proceed to Step 3.

iii. If pre-recorded message is NOT heard AND operator does not answer, perform CommCheck proceed back to Step 1.

Step 3. Collect 10 seconds of DCM data using SSM4.

a. Confirm the VIN in DCM data matches the vehicle VIN.

b. Note the subscription status as shown by the SSM4 data (e.g. Com Check / Subscribed / Unsubscribed). If other than these, list it here _________________.

c. Note the MSISDN if populated.

d. Contact SOA Technical Helpline for assistance. Have all the above material and data available for review.  When Techline is contacted, the Technician should be prepared to e-mail the SSM4 Project file if requested.

Step 4. If all vehicle-side checks are successful, Retailer personnel responsible for the subscription / enrollment process should attempt the enrollment process again. If same Error Code(s) continue to set, proceed to Step 5.  If enrollment is successful- DONE.

Step 5. If vehicle side checks have found the DCM to have been successfully CommChecked but the enrollment will still not complete and same error code(s) is generated, contact 1-800-SOA-STAR for further assistance as there may be a possible data flow concern.

 

WARRANTY / CLAIM INFORMATION:

For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:

Labor Description Labor Operation # Labor
Time
Fail
Code
2019MY ASCENT TELEMATICS COM CHECK A067-903 0.4 ZRT-85
TELEMATICS DATA COMMUNICATION MODULE R&R B067-901 0.5 ZQQ-43
TELEMATICS SYSTEM TESTING & DIAGNOSIS C067-900 0.4

 

IMPORTANT REMINDERS:

  • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
  • Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
  • Always refer to STIS for the latest service information before performing any repairs.

NUMBER: 15-219-18R
DATE: 06/21/18
REVISED: 07/31/18

https://www.nhtsa.gov/recalls?nhtsaId=10143884

https://static.nhtsa.gov/odi/tsbs/2018/MC-10143884-9999.pdf

Download (PDF, 294KB)


NUMBER: 15-219-18R
DATE: 06/21/18

https://www.nhtsa.gov/recalls?nhtsaId=10142837

https://static.nhtsa.gov/odi/tsbs/2018/MC-10142837-9999.pdf

Download (PDF, 287KB)


 

SaleBestseller No. 1
Garmin DriveSmart 61 NA LMT-S with Lifetime Maps/Traffic, Live Parking, Bluetooth,WiFi, Smart Notifications, Voice Activation, Driver Alerts, TripAdvisor, Foursquare
  • Easy-to-use GPS navigator with connected Features and bright 6.95-Inch Capacitive touch display. The display resolution is 1024 x 600 pixels
  • Detailed maps of North America with free lifetime updates. Battery : Rechargeable lithium-ion. Battery life is up to 1 hour
  • Provides real-time services, such as Live traffic and select Live parking, when using free smartphone link app on your compatible smartphone
  • Bluetooth calling, smart notifications and voice-activated navigation. This USB mass storage device is compatible with Windows XP or newer and Mac OS X 10.4 or later
  • Built-in Wi-Fi for easy map and software updates
Bestseller No. 2
GPS Navigation car 7 inch Touch Screen + 8GB Voice Prompt GPS Navigation System Built-in Lifetime Maps,Advanced Lane Guidance and Spoken Turn-by-Turn Directions
  • 【World Maps & Free Lifetime Update】 .Pre-Installed with the latest 2019 USA, Canada and Mexico maps. Maps of Australia,NZ,UK or Europe is available to install free anytime. You are suggested to update maps every season.
  • 【7 inch Big Screen Sat Nav】7 inch HD touch screen provides a clear view of the map.The screen is sensitive and responsive.The map can be clearly seen even under strong sunlight.The screen displays the distance from the starting point to the destination and the estimated time to reach the destination.
  • 【Smart Reminder】Car Navigation illustrate Clear Road Map Display And Enlarged Maps Of Complex Intersections, Intelligent Voice Announcements, Speed Limit Reminders And Voice Notifications For Gas Stations, Stores, School Districts, Red Lights And High Speed Cameras.
  • 【Real-Time Voice Broadcast】GPS System with Turn-By-Turn Voice Navigation (Multi-Language Version), Comprehensive Voice Prompts, Prompt Real-Time Safety Navigation Direction Of Progress; Intelligent Error Correction, If The Route Is Wrong, The System Will Automatically Generate New Routes To Make Your Faster And More Secure , More Accurately Reach Their Destination.
  • 【Portable Easy to Use】Dedicated GPS navigators display current street, current speed, speed limit and arrival time.AONEREX is an US brand with a professional after-service center for 5 years in the US. We supply 3 months free exchanged and 2-year warranty.
SaleBestseller No. 3
Garmin Drive 50 USA LM GPS Navigator System with Lifetime Maps, Spoken Turn-By-Turn Directions, Direct Access, Driver Alerts, and Foursquare Data
  • DRIVER ALERTS - Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more
  • EASY TO USE - Dedicated GPS navigators display current street, current speed, speed limit and arrival time
  • GARMIN REAL DIRECTIONS - Guides like a friend, using recognizable landmarks, buildings and traffic lights. Display type : WQVGA color TFT with white backlight
  • FOURSQUARE - Preloaded data from Foursquare adds millions of new and popular stores, restaurants and more. Display resolution 480 x 272 pixels
  • DIRECT ACCESS - Simplifies navigating to select complex destinations, such as malls and airports ; rechargeable lithium-ion. Battery life up to 1 hour
Bestseller No. 4
Car GPS, 7 inch Portable 8GB Navigation System for Cars, Lifetime Map Updates, Real Voice Turn-to-Turn Alert Vehicle GPS Sat-Nav
  • Multi-language real directions guides rich features like a friend, video, audio, pictures. Receive alerts for upcoming sharp curves, speed changes, school zones, a fatigue warning, nearby red light and speed cameras and more.
  • 7 inch large touch screen react fast with no delay. 8GB ROM plenty of room for you to storage the maps in case your need for inter-continent trips . And also comes with a car charger, back bracket mount and sunshade.
  • 3D Navigation select landmarks in 3D to help you place your position with the real world. It makes you easily choose exactly which lane to take before you approach an exit, turn or difficult intersection.
  • You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
  • 90 DAYS MONEY BACK GUARANTEE AND LIFETIME WARRANTY - We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty. If you have any questions about the product, please contact us via Amazon message.
SaleBestseller No. 5
Boss Audio Systems BV9386NV Navigation - Double Din GPS, Bluetooth Audio and Hands-Free Calling, 6.2 Inch Touchscreen LCD Monitor, MP3, CD, DVD Player, USB SD Ports, AUX Input, AM FM Radio Receiver
  • GPS NAVIGATION: Built-in GPS (Global Positioning System) Includes Coverage Of All 50 States, Puerto Rico And Pre-loaded Point Of Interest. The Text-To-Speech Guides you To Your Final Destination. View Maps In 2D As Well As 3D
  • BLUETOOTH: Answer Calls With Just One Push Of a Button. Make Calls And Be Hands-Free With No Distractions. No Need To Hold Your Phone Ever Again. You Can Also Play And Control Your Music And Apps Like Spotify / Pandora Wirelessly
  • MEDIA PAYBACK: Watch Your Choice Of Videos Through The DVD Player, Play Music Through Your Bluetooth Device, Pop In a CD or Use The USB And SD Ports For More Audio Alternatives. Tune Into The AM/FM Radio Stations For Up To Date Music/News/Sports And More.
  • AUXILIARY INPUT: This Double din head unit Is Compatible With The Audio Output From Smartphones As Well As MP3 Players. Even More Ways to Chill. The built-in DVD player lets you play DVD, CD, MP3, MP4, VCD, JPEG and WMA formatted discs through this system
  • INPUTS: USB / SD Ports, AUX Input. Connect a Rearview Camera (Sold Separately). The Steering Wheel Interface Allows You To Use The Existing Functions On Your Steering Wheel (Interface Module Sold Separately. We Recommend The Metra ASWC-1).
Bestseller No. 6
Pioneer AVH-310EX 6.8" Double DIN Touchscreen Display, Apple iPhone and Android Music Support, Bluetooth in-Dash DVD/CD AM/FM Front USB Digital Multimedia Car Stereo Receiver/Free Alphasonik Earbuds
  • Car Audio 6.8-inch Touchscreen Double DIN Apple and Android Support In-Dash Car Stereo Receiver with Bluetooth
  • Built-in Bluetooth technology for hands-free talking and audio streaming
  • MP3 ID3 Tag Display (Title/Artist/Album) AM/FM tuner with 18FM/6AM presets
  • CD/CD-R/RW, DVD/DVD-R/RW, MP3/WMA/AAC Playback MP3/WMA/AAC/MP4/FLAC/JPEG/AVI/DivX Playback via USB
  • Android Music Support Compatible with Apple iPhone 6/6+ and iOS 8 software
SaleBestseller No. 7
Navigation Systems for Car/Truck, Jimwey 8GB 256MB GPS Navigation for Car, Capacitive Touch Screen Pre-Loaded US/CA/MX Maps, Camera Alerts, Lifetime Free Map Updates (New 7 inch)
  • 🚦🚦🚦【Lifetime Map Updated for Free】2D/3D map view mode. Pre-installed with the most up-to-date 101 regions maps in United States/ Canada/ Mexico, provide with lifetime free map updates. If you need to update the map or want other countries maps, please contact us to download to Car (not mean FM radio, but for transferring the GPS sound to your car.
  • 🚦🚦🚦【Practical GPS Navigation】This 7 inch GPS navigation has 7 vehicle modes between Car/ Truck/ Pedestrian/ Bicycle/ Emergency/ Bus/ Taxi. Customize better routes for you and avoid roads such as width/height/weight restrictions. And Providing Intelligent current speed camera alerts, sound warning and route planning, telling estimated arrival time.
  • 🚦🚦🚦【Large Capacity&High Definition】8 GB ROM 256 MB RAM provides plenty of room to start and operate quickly; which also ensures high speed and perform smoothly, say goodbye to the freezing and buffering. 1500 mAh battery supply.
  • 🚦🚦🚦【Multimedia Entertainment】Provide real voice broadcast with over 40 languages. Support FM broadcast, MP3, MP4 player, video player, pictures, games and pocket calculator. Notice: FM not mean FM radio, but for transferring the gps sound to your car.
  • 🚦🚦🚦【What You Get】Comes with GPS Navigation with CE & RoHs Certificate Car Charger USB Cable Suction Cup Mount Back Bracket User Manual; With 1 year warranty and 90 days money back guaranteed, you are guaranteed with a great quality of after-sales service.
SaleBestseller No. 8
[2019 Upgraded Version] GPS Navigation for car, 7 inch HD Capacitive Touch Screen GPS Navigation System with 8G Memory, Attach Sunshade,Free Lifetime Maps Update,Pre-Install North America map
  • 【Capacitive Touch Screen】Capacitive touch screen will make you comfortable touch as mobilephone
  • 【Easy To Navigate】 This navigation system Can Calculate A Best Route After Setting The Destination. 7 inch GPS With Functional Multimedia Player . Support a lot of Formats ,So the vehicle GPS will make your drive Easy and Funny .
  • 【Smart Voice Prompts】The Real Man or Woman's Voice Playback when using Car GPS, You needn't always look on the GPS Device Screen. Sat Nav will Makes Your Driving Safer And Reduces Fatigue Driving
  • 【3D Navigation】 Smart GPS shows you Exactly which lane to take before you approach an exit. Turn or Difficult Intersection . View is Exactly and clearly in gps navigation display,So you can stay on the Right Path,
  • 【Lifetime Free Map Update】Already Pre-installed Latest Maps of United States Canada and Mexico in the truck gps. If You want to update map or need other Countries Navigation Map ,please email to [email protected] ,We will try our best to support you
Bestseller No. 9
9inch Truck GPS Big Touchscreen Trucking GPS Xgody GPS Navigation for car Navigation 8GB ROM SAT NAV System Navigator Driving Alarm Lifetime Map Updates Truck GPS Navigation System for Trucks
  • 【9inch BIG screen for truck】: XGODY X4 brings 9-inch high-resolution and large screen, brighter with the resolution of 800x480, Clearer screen display, which gives you a better visual experience. You can customize a better route according to your vehicle's weight, length, height and width, thus avoiding the roads which have width restrictions or height restriction or weight restriction, etc.
  • 【Advanced Lane Guidance】 : never miss your exit or turn with Advanced Lane Guidance. It shows you exactly which lane to take before you approach an exit, turn or difficult intersection-so you can stay on the right path.
  • 【Life-maps Updated】:XGODY X4 comes with All America maps, including Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Mexico, United States. If you wanna update maps or maps of other country, please be free to email us via amazon.
  • 【REAL VOICE NAVIGATION】: Choose from a selection of voices that will provide you turn by turn voice navigation. Real man or woman voice broadcast you don't have to look on the GPS screen all the time. It makes your driving safer, reduce fatigue driving, away from the ticket. Other Security Alert Types: Average Speed Camera, Red Light Camera ,Railway Crossing, High Accident Zone,City Entry Piont, Dangerous Area etc.
  • 【7 days service& lifetime warranty】:XGODY will offer 7 days service and lifetime warranty,90 DAYS MONEY BACK GUARANTEE AND LIFETIME WARRANTY - We offer you 100% satisfaction 90 days hassle free money back guarantee, and lifetime warranty.
Bestseller No. 10
GPS Navigation for car Spoken Turn-by-Turn Directions, Direct Access, Driver Alerts,7 inch GPS Navigator System with Touch Screen
  • AONEREX is an US brand with a professional after-service center for 5 years in the US. We supply 3 months free exchanged and 2-year warranty.
  • World Maps & Free Lifetime Update .Pre-Installed with the latest 2019 USA, Canada and Mexico maps. Maps of Australia,NZ,UK or Europe is available to install free anytime. You are suggested to update maps every season.
  • 3D navigation selects 3D landmarks to help you place your location in the real world. It allows you to easily choose which lane to take before approaching an exit, turn or intersection.
  • Built-in 8 GB ROM 256 MB RAM provides plenty of room to start and operate quickly, which also ensures high speed and perform smoothly. The package includes a car GPS with car charger, back bracket & mount.te; you'll never miss a turn or have to make sudden lane crossings
  • Traffic alerts give you visual and audio warning of reported red light and speed cameras upcoming sharp curves, speed changes, school zones on your route. Warm human voice gives you fatigue warning.

Last update on 2019-07-27 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-07-27 / Affiliate links / Images from Amazon Product Advertising API

Leave A Comment

Your email address will not be published. Required fields are marked *

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.