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NHTSA ID Number: 10160497
Manufacturer Communication Number: 12-259-19
Summary
This Service Information bulletin announces a design change to the cowl panel. The change was made to the shape of the part which will eliminate a gap between the cowl panel and the windshield in the lower corner area as shown in the photo below. The gap may develop during expansion and contraction of the plastic cowl panel material as a result of temperature changes.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | FORESTER | 2019 |
INTRODUCTION:
This Service Information bulletin announces a design change to the cowl panel. The change was made to the shape of the part which will eliminate a gap between the cowl panel and the windshield in the lower corner area as shown in the photo below. The gap may develop during expansion and contraction of the plastic cowl panel material as a result of temperature changes.
PRODUCTION CHANGE INFORMATION:
This bulletin will be revised with a starting VIN for this change when it becomes available.
PART INFORMATION:
Description | Part Number |
---|---|
COWL PANEL ASSEMBLY | 91419SJ011 |
91419SJ031 |
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedure for replacing the cowl panel assembly remains unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
SEOCONTENT-START
Bulletin Number: 12-259-19; Date: 03/13/19 Page 1 of 2
INTRODUCTION:
This Service Information bulletin announces a design change to the cowl panel. The change was
made to the shape of the part which will eliminate a gap between the cowl panel and the windshield
in the lower corner area as shown in the photo below. The gap may develop during expansion and
contraction of the plastic cowl panel material as a result of temperature changes.
PRODUCTION CHANGE INFORMATION:
This bulletin will be revised with a starting VIN for this change when it becomes available.
PART INFORMATION:
Description Part Number
COWL PANEL ASSEMBLY
91419SJ011
91419SJ031
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
Continued…
NUMBER: 12-259-19
DATE: 03/13/19
APPLICABILITY: 2019MY Forester
SUBJECT: Cowl Panel Gap- Design Change
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued…
SERVICE INFORMATION BULLETIN
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2019 Subaru of America, Inc. All rights reserved.
Bulletin Number: 12-259-19; Date: 03/13/19 Page 2 of 2
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedure for replacing the cowl panel assembly remains unchanged. Always refer to
the applicable Service Manual and review the full requirements of the repair being performed. The
Service Manual procedures contain information critical to performing an effective repair the first
time and every time. This includes but is not limited to: important SAFETY precautions, proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed
for a complete and lasting repair.
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 12-259-19
DATE: 03/13/19
https://www.nhtsa.gov/recalls?nhtsaId=10160497
https://static.nhtsa.gov/odi/tsbs/2019/MC-10160497-9999.pdf
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