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NHTSA ID Number: 10188192
Manufacturer Communication Number: 15-204-16R
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 02/12/20
APPLICABILITY: | 2017 Subaru![]() |
SUBJECT: | 2017 Audio/Navigation Exchange Component Identification and Procedures |
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
CONTENTS
Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer.
In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than a remanufactured unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 prior to placing an order for further instructions.
The replacement of a new unit, other than new units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Dealer Retailer Claims Specialist at 1-866-782-2782. An authorization code will be provided and must be included upon claim submission.
Vehicles that have been placed in demo service should use exchange units only.
EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS
- The defective chassis should remain in the vehicle until the exchange unit is installed.
- Contact the applicable Service Center with the following information:
-
- Retailer Code
-
- Retailer Name and Address
-
- VIN – All 17 Characters
-
- Date of Vehicle Sale
-
- Vehicle Mileage
-
- Caller’s Name and Telephone Number
-
- Claim Number
-
- Face Plate ID Number (Clarion and Fujitsu Ten only)
-
- Subaru
Part Number as shown in this bulletin
- Subaru
-
- Customer Complaint
-
- Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
- Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis has not been returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the retailer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit.
The retailer must return the failed component in the same approved packaging that the exchange unit arrived in. Harman Kardon exchange units arrive with a pre-paid return shipping label. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.
NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.
NOTE: Do not disassemble any unit to retrieve a lodged CD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.
NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to Added Security Section 11.2.10
MANUFACTURERS BY COMPONENT
Audio/Satellite
Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the Web Portal. Clarion exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions (urdealerservices.com) Ordering Instructions.
Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/ Fujitsu Ten Online Exchange Instructions.
NOTE: Some Fujitsu Ten audio units will not include navigation; therefore, no SD card will be applicable. These units are noted as a Display Audio only.
Harman Kardon : Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services.
Audio/Navigation/Satellite
Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical / Forms/Downloads / Fujitsu Ten Online Exchange Instructions.
NOTE: All 2017 models equipped with a Fujitsu Ten Audio/Navigation unit use a micro SD Card. The SD Card is not to be returned to Fujitsu Ten with the defective unit. The existing SD Card will function properly with the exchange unit provided.
Harman Kardon : Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services.
Power Amplifier
Harman Kardon : Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions.
RETURN OF LODGED CD’S
In the event a CD becomes lodged in the CD Player, do not disassemble the unit to retrieve the CD. Please use the following procedure:
- Follow the normal exchange procedures for requesting a replacement unit.
- For the lodged/CD, record a daytime telephone number where the customer can be reached and retain in customer’s file.
- Remove the defective unit from the vehicle and return it to the manufacturer. The CD that has been successfully removed by the manufacturer will be returned directly to the retailer within 10 calendar days. It is the retailer’s responsibility to notify the customer when the CD is returned.
NOTE: In the event a CD has been damaged, the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD The retailer must in turn reimburse the customer. Only commercially produced CD(s) can be included in the reimbursement program.
SATELLITE ACTIVATION INSTRUCTIONS
CLARION & FUJITSU TEN ONLY
If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion or Fujitsu Ten satellite radio, please follow the instructions below. Going through the process will ensure that any fee for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.
Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Retailers can also perform a signal refresh if necessary by entering in the Radio ID into the following URL, www.siriusxm.com/oemrefresh
Note: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID number.
HARMAN KARDON ONLY
All exchange units equipped with a Harman Kardon satellite radio will be reactivated by United Radio prior to being shipped to the Retailer.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services.
EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR AUDIO/NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted and at that time the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Below are examples of the audio exchange numbers and the telephone number for the Service Center for each manufacturer.
AUDIO EXCHANGE NUMBER EXAMPLES
Clarion Exchange Number Example – Orders placed prior to 12/23/19 …. (ERS#) 0000000001
Clarion Exchange Number Example – Orders place as of 12/23/19 …. MCO # 1234567890 (Ten digits – all numbers)
Fujitsu Ten Exchange Number Example (Claim ID) …….. 7YB000000
Harman Kardon (United Radio) Exchange Number Example…… Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example……Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION.
Clarion 1-800-448-0944 8am-8pm Eastern Time
Fujitsu Ten 1-800-237-5413 7am-5pm Pacific Time
Harman Kardon (United Radio) 1-800-448-0944 8am-8pm Eastern Time
VEHICLE APPLICATIONS – AUDIO/NAVIGATION
See PDF Bellow…
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example…… Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example……Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION
Harmon Kardon (United Radio) | 1-800-448-0944 | 8am-8pm Eastern Time |
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon online exchange instructions
VEHICLE APPLICATIONS – POWER AMPLIFIER
See PDF Bellow…
AUDIO / NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Exchange/
Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.
All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number
Customer Complaint
Customer Last Name
Clarion (United Radio) 1-800-448-0944
- Clarion exchange requests are processed by United Radio.
- Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
- Clarion offers a 1 yr. manufacturer’s warranty on these exchange units
- Clarion will invoice the retailer for the cost of the exchange unit
- Shipping charges for return of the core is the responsibility of the retailer
- Cores must be returned to Clarion (United Radio) within 30 days
- Delinquent cores will be invoiced to SOA who in turn will debit the retailer
- There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Clarion (United Radio) and are to make payment directly to Clarion (United Radio) for this fee.
Panasonic 1-800-423-8150
- Exchange cores will be shipped UPS Ground within 72 hours
- Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
- Retailers will be invoiced by Panasonic for the cost of the exchange unit
- Payments are to be made directly to Panasonic
- Shipping charges for return of the core is the responsibility of the retailer
- Cores must be returned to Panasonic within 30 days
Kenwood 1-626-333-2435
NOTE: Kenwood does offer an “Out of Warranty” replacement program for some of their units. Please refer to the Kenwood Exchange Request Diagnostic Checklist under the category of Dealer Cost found in Subarunet….. Service…..Forms.
- The Kenwood Service Center should be contacted preferably through the
Kenwood Exchange Request Diagnostic Checklist for the available unit.
Those units which are not available as an exchange may be repaired by Kenwood. The instructions to proceed with the repair process are noted below.
- The retailer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
- The retailer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
- The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
- If the customer does not agree to additional costs, the unit is returned to the retailer “as is” with no additional charges.
- If the customer agrees to the repair, Kenwood invoices the retailer and payments are to be made by the retailer directly to Kenwood.
- The Kenwood Service Center repairs the unit and returns it to the retailer.
Fujitsu Ten 1-800-237-5413
- Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
- Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
- Fujitsu Ten will invoice the retailer for the cost of the exchange unit
- Shipping charges for return of the core is the responsibility of the retailer
- Cores must be returned to Fujitsu Ten within 30 days
- Delinquent cores will be invoiced to SOA who in turn will debit the retailer * There will be a restocking fee of 20% for all unused returned cores.
Retailers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
Myron and Davis 1-866-435-6789
- Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the request of the Retailer.
- Myron & Davis offers a 1 yr. manufacturer’s warranty on these exchange units
- Myron & Davis will invoice the dealer for the cost of the exchange unit
- Core returns are not required. Parts must be scrapped according to the parts retention policy.
- Unused cores may be returned within 60 days for which there will be no restock fee. Unused cores returned after 60 days will be charged a 25% restock fee.
- Retailers will be invoiced by Myron & Davis and are to make payment directly to Myron & Davis for this fee.
Harman Kardon (United Radio) 1-800-448-0944
- Harman Kardon exchange requests are processed by United Radio.
- Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
- Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units
- Harman Kardon will invoice the retailer for the cost of the exchange unit
- Shipping charges for return of the core is the responsibility of the retailer
- Cores must be returned to Harman Kardon (United Radio) within 30 days
- Delinquent cores will be invoiced to SOA who in turn will debit the retailer
- There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon (United Radio) for this fee.
1 Affected Product
Vehicle
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 02/22/21
MC-10188192-0001.pdf 607.543KB
NHTSA ID Number: 10171922
Manufacturer Communication Number: 15-204-16R
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 02/12/20
MC-10171922-0001.pdf 604.077KB
NHTSA ID Number: 10169889
Manufacturer Communication Number: 15-204-16R
Summary
“This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet. “
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 12/20/19
MC-10169889-0001.pdf 604.648KB
NHTSA ID Number: 10164390
Manufacturer Communication Number: 15-204-16R
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 08/23/19
NHTSA ID Number: 10160495
Manufacturer Communication Number: 15-204-16R
Summary
Subaru of America, Inc. (Subaru
) is recalling 2018 model year Legacy, Outback, and BRZ vehicles equipped with a certain combination of head unit hardware and software, due to the possibility of noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111 ? ?Rear Visibility.?
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 03/13/19
MC-10160495-9999.pdf 598.944KB
NHTSA ID Number: 10144882
Manufacturer Communication Number: 15-204-16R
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer.
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 08/21/18
MC-10144882-9999.pdf 589.339KB
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- Use this adapter to make your installation of a subwoofer bass amplifier to the factory system faster with a cleaner install. Use this plug and play adapter so you don't have to cut or splice into the factory wiring. Provides RCA output and a power wire for the remote amplifier turn on connection. Adjustable gain output.
- Not compatible with factory amplified stereo systems. Only works with factory non-amplified systems (no JBL/Synthesis, Bose, etc.). Connection is done at back of radio. No Factory external amp (no JBL, Bose, etc)
- Compatible Vehicles: Made for Toyota: Made for 2017-2020 Toyota 86, 1988 - 2017 4-Runner, 1987 - 2017 Camry, 1986 - 2006 Celica, 1987 - 2019 Corolla, 1 2007 - 2014 FJ Cruiser, 2001 - 2016 Highlander,2001 - 2018 Prius, 1996 - 2016 RAV4, 2001 - 2016 Sequoia, 1998 - 2016 Sienna, 1995-2019 Tacoma, 2000 - 2019 Tundra, 1987 - 1990 Van, 2009 - 2015 Venza, 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Yaris
- Add A Amplifier Plug & Play Harness fits for Forvc Factory Radio.Comes with an inline converter.(See detailed descriptions for specific models and years.)
- This is an aftermarket part. With strict quality control and testing. Stable performance, high precision, high sensitivity and good reliability.
- This wire harness provides a line out converter for connection to one set of RCA cables to provide an audio signal to an external amplifier. Also pre-installed on the harness is a remote amplifier turn on wire. This wire, along with a set of RCA cables, is run to your aftermarket amplifier. All that’s left for you to do is connect your own main power wire from your battery and a ground.
- 1 piece wire harness (show as the picture), Instruction Not Included.
- Used to add an amp or sub to your factory system. One complete piece, no need to tape wires together. Comes with an inline converter. Fully adjustable gain control. Plug and play feature. Easy to install. Audio volume to the amplifier can be adjusted by the dials on the harness.
- Add an amplifier to OEM system- Prevents cutting factory wires- Plugs to back of radio
- Use this adapter to make your installation of an amplifier to the factory system faster with a cleaner install. Use this plug and play adapter so you don't have to cut or splice into the factory wiring. Provides RCA output and a power wire for the remote amplifier turn on connection.
- Adjustable gain output. Not compatible with factory amplified stereo systems. Only works with factory non-amplified systems (no JBL/Synthesis, Bose, etc.). Note: This adapter hasn't been tested with Bose/premium amplified systems but it might work.
- Compatible vehicles: Infiniti: 2011-2012 G25, 2008-2013 G37; Nissan: 2010-2019 370Z, 2007-2018 Altima, 2008-2015 Armada, 2009-2014 Cube, 2009-2011 Frontier, 2012 Frontier (S trim/base model only), 2013-2018 Frontier, 2011-2017 Juke, 2018-2019 Kicks, 2012-2019 Leaf, 2007-2019 Maxima, 2009-2019 Murano, 2012-2019 NV, 2013-2018 NV200, 2008-2012 Pathfinder (No S model), 2013-2016 Pathfinder, 2011-2016 Quest, 2008-2018 Rogue/Rogue Select/Rogue Sport, 2007-2018 Sentra,
- 2008-2012 Titan (S trim/base model only), 2013-2019 Titan, 2016-2019 Titan XD, 2007-2018 Versa, 2014-2019 Versa Note, 2014-2015 Xterra; Subaru
: 2009-2015 Forester without OE Nav, 2008-2014 Impreza/WRX
without OE Nav, 2010-2011 Legacy without OE Nav, 2010-2011 Outback without OE Nav, 2013-2014 XV Crosstek without OE Nav
- Line Out Converter for Toyota: Camry add an amp amplifier adapter allows to add 2 channel or mono amplifier or subwoofer to existing factory or aftermarket car stereo kit, the function of RCA output can convert high voltage signal output of the amplifier/speaker to low-voltage signal
- Tundra add amp adapter converts car stereo speaker wire output to RCA Cable outputs, fits for Toyota: 2000-2018 Tundra, 1987-2017 Camry, 1987-2018 Corolla, 1988-2017 4 Runner, 1996-2016 RAV 4, 1995-2016 Avalon, 2001-2016 Highlander, 1955-2016 Tacoma, 1998-2016 Sienna, 2001-2018 Prius, 2007-2018 Yaris, 2007-2014 FJ Cruiser, 2007-2018 Yaris, 2009-2015 Venza, please see the image for other Toyota models
- Radio add an amplifier for Subaru
: 2016-2018 Crosstrek, 2013-2018 BRZ, 2012-2018 Outback, 2016-2017 WRX
, 2009-2013 Forester with SD card or OE NAV, 2014-2015 Forester with NAV, 2016-2018 Forester, 2012-2014 Impreza with NAV, 2015-2019 Impreza, 2013-2014 Impreza WRX
with NAV, 2012-2017 Legacy, 2013-2014 XV Crosstrek with NAV, 2015-2016 XV Crosstrek
- The amplifier adapter for Scion factory radio compatible with: 2012-2015 iQ, 2005-2016 tC, 2013-2016 FRS, 2016 iM 2016, 2004-2006 xA , 2004-2015 xB, 2008-2014 xD
- Easy to Install: Add an amp amplifier adapter for Toyota nearly can be use for any stock stereo with this line out converter, simply tap into the car audio speaker wires with snap adapters
- Use this adapter to make your installation of an amplifier to the factory system faster with a cleaner install. Use this plug and play adapter so you don't have to cut or splice into the factory wiring. Provides RCA output and a power wire for the remote amplifier turn on connection. Adjustable gain output. Connection is done at back of radio.
- VERY IMPORTANT----PLEASE READ BEFORE PURCHASE---- Not compatible with factory amplified stereo systems like JBL, Bose, etc. Only works with factory non-amplified systems- no external factory amp.
- Compatible vehicles: No factory external amplifier- Made for Subaru
: 2019-2022 Ascent;; 2013-2022 BRZ;; 2016-2023 Crosstrek;; 2016-2020 Forester;; 2009-2013 Forester (vehicles with Factory NAV only and with SD card NAV- won't work with DVD based NAV);; 2014-2015 Forester (vehicles with Factory NAV only);; 2012-2014 Subaru
Impreza (vehicles with Factory NAV only);; 2015-2023 Impreza;; 2015-2019 Legacy;; 2015-2019 Outback;; 2016-2021 WRX
;; 2013-2014 Subaru
XV Crosstrek (vehicles with Factory NAV only);; 2015-2016 XV Crosstrek
- Used to add an amp or sub to your factory system. One complete piece, no need to tape wires together.
- Comes with an inline converter. Fully adjustable gain control. Plug and play feature.
- Compatible with Subaru
- BRZ 2013-2018; Crosstrek 2016-2018; Forester with SD card or OE NAV 2009-2013;Forester with NAV 2014-2015; Forester 2016-2018; Impreza with NAV 2012-2014; Impreza 2015-2019; Impreza WRX
with NAV 2013-2014; Legacy 2012-2017, Outback 2012-2018; WRX
2016-2017; XV Crosstrek with NAV 2013-2014; XV Crosstrek 2015-2016
- Compatible with Scion - FRS 2013-2016; iM 2016; iQ 2012-2015; tC 2005-2016; xA 2004-2006; xB 2004-2015; xD 2008-2014
- Compatible with Toyota- 4Runner 1988-2017; Avalon 1995-2016; Camry 1987-2017; Celica 1986-2006; Corolla 1987-2019; Echo 2000-2006; FJ Cruiser 2007-2014; Highlander 2001-2016; Land Cruiser 1987-2002; Matrix 2005-2013; MR2 1987-1995; MR2 Spyder 2000-2006; Paseo 1992-1997; Previa 1991-1997; Prius 2001-2018; RAV4 1996-2016; Sequoia 2001-2016; Sienna 1998-2016; Solara 2000-2008; Supra 1986-1998; T-100 1993-1998; Tacoma 1995-2016; Tundra 2000-2018; Venza 2009-2015; Yaris 2007-2018
- VEHICLE COMPATIBILITY: for Nissan Altima 2007-2018,for Nissan Maxima 2007-2019,for Nissan Murano 2009-2019,for Nissan NP 300 2017-2018,for Nissan NV 2012-2019,for Nissan Pathfinder 2008-2016,for Nissan Quest 2011-2016,for Nissan Rogue 2008-2018,for Nissan Sentra 2007-2018,for Nissan Titan 2008-2019,for Nissan Versa 2007-2018,for Nissan WRX
2015,for Nissan Xterra 2008-2015,for Subaru
Forester 2009-2015,for Subaru
Impreza 2008-2014,for Subaru
Outback 2010-2014,for Subaru
XV Crosstrek 2013-2014
- PRODUCT INFORMATION: The radio add a subwoofer amplifier harness is made of metal and plastic, which is strong and stable performance.
- PERFORMANCE: This wiring harness mounts the bass amplifier to the factory system, provides the audio signal to the external amplifier, rca out and power cord for connection.
- DIRECT INSTALL: Direct replace the broken radio add a subwoofer amplifier harness.
- PACKAGE LIST: 1 Pcs Radio Add A Subwoofer Amplifier Harness.
- This amplifier subwoofer wiring adapter used to add amplifier or subwoofer for factory OEM radio system to upgrade the stock audio; the wrx
stereo amplifier adapter improve sound system for select Nissan and Subaru
vehicles; RCA line output 2-channel converter make your installation of an amplifier to the factory system faster with a cleaner install and also provides a power wire for the remote amplifier turn on connection
- The amp amplifier adapter for nissan compatible with OEM system; Note: Not compatible in vehicles equipped with a factory amplifier. The forester amplifier adapter only works with factory non-amplified systems (no JBL/Synthesis, Bose, etc.)
- A pathfinder add an amp harness Compatible with Subaru
: 2009-2015 Forester (without OE Nav), 2008-2013 Impreza (without OE Nav), 2010-2013 Legacy (without OE Nav), 2010-2013 Outback (without OE Nav), 2008 - 2013 WRX
(without OE Nav), 2013-2014 XV Crosstek without OE Nav; 20-pin connector advanced T-Harness for Infiniti: 2011-2012 G25, 2008-2013 G37
- A altima add a amp adapter replacement for Nissan: 2009-2013 370Z, 2007-2015 Altima, 2008-2015 Armada, 2009-2014 Cube, 2009-2018 Frontier, 2012 Frontier (S trim/base model only), 2011-2017 Juke, 2007-2019 Maxima, 2009-2019 Murano, 2012-2019 NV; 2008-2013 Pathfinder (No S model), 2014-2016 Pathfinder, 2008-2020 Rogue Select/Rogue Sport, 2007-2018 Sentra, 2008-2012 Titan (S trim/base model only), 2013-2019 Titan Leaf, 2007-2018 Versa, 2009-2012 X-terra, 2018-2019 Kicks, 2011-2016 Quest
- Easy to Install: Without cutting any OEM wiring harness required; amplifier subwoofer adapter is made of pure copper core that keeps excellent conductivity and ensure lifespan
- Connects a Maestro AR amplifier replacement module to select 2005-up Toyota and Subaru
vehicles with premium sound systems
- Replace your factory amplifier with a more powerful aftermarket amp (Maestro AR amplifier replacement module required)
- Maestro AR amplifier replacement module required
- Retain fader control, tone, and other important features and functions
- DIMENSIONS: 10.43" x 9.21" x 2.25", WEIGHT: 4.37 lbs
- SPECS: Monoblock, Class A/B, 2Ω Stable, MOSFET Power Supply, 1100 Max x 1 @ 2 Ohms, 550 Max x 1 @ 4 Ohms
- SPECS CONT'D: Low Pass Filter, Bass Boost, Input Sensitivity, Illuminated Logo, Thermal, Short and Overload Protection Circuits, Remote Subwoofer Control
- INPUTS/OUTPUTS: RCA & Speaker Level Inputs
- WARRANTY: BOSS Audio Systems provides a powerful 6-year platinum online dealer warranty so long as the purchase is made through Amazon.com. We strongly encourage professional installation of this product to ensure proper and safe functionality
Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API
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Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 1 NUMBER: 15-204-16R DATE: 10/27/16 REVISED: 02/22/21 APPLICABILITY: 2017 Subaru Vehicles SUBJECT: 2017 Audio/Navigation Exchange Component Identification and Procedures INTRODUCTION This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet. CONTENTS Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer. In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than a remanufactured unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 prior to placing an order for further instructions. The replacement of a new unit, other than new units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Dealer Retailer Claims Specialist at 1-866-782-2782. An authorization code will be provided and must be included upon claim submission. Vehicles that have been placed in demo service should use exchange units only. EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS 1) The defective chassis should remain in the vehicle until the exchange unit is installed. 2) Contact the applicable Service Center with the following information: • Retailer Code • Retailer Name and Address • VIN – All 17 Characters • Date of Vehicle Sale • Vehicle Mileage • Caller’s Name and Telephone Number • Claim Number • Face Plate ID Number (Clarion and Fujitsu Ten only) • Subaru Part Number as shown in this bulletin • Customer Complaint • Customer Last Name continued… ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. © 2016 Subaru of America, Inc. All rights reserved. SERVICE BULLETIN Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 2 At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. 3) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order. If the exchange unit has not been installed or the failed chassis has not been returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the retailer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit. The retailer must return the failed component in the same approved packaging that the exchange unit arrived in. Harman Kardon exchange units arrive with a pre-paid return shipping label. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping. NOTE: Activation of all subscription based services is the responsibility of the vehicle owner. NOTE: Do not disassemble any unit to retrieve a lodged CD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers. NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to Added Security Section 11.2.10 MANUFACTURERS BY COMPONENT Audio/Satellite Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the Web Portal. Clarion exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions (urdealerservices.com) Ordering Instructions. Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/ Fujitsu Ten Online Exchange Instructions. NOTE: Some Fujitsu Ten audio units will not include navigation; therefore, no SD card will be applicable. These units are noted as a Display Audio only. continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 3 Harman Kardon : Exchange order requests are to be made via the Web Portal Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions. Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed. Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services. Audio/Navigation/Satellite Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical / Forms/Downloads / Fujitsu Ten Online Exchange Instructions. NOTE: All 2017 models equipped with a Fujitsu Ten Audio/Navigation unit use a micro SD Card. The SD Card is not to be returned to Fujitsu Ten with the defective unit. The existing SD Card will function properly with the exchange unit provided. Harman Kardon : Exchange order requests are to be made via the Web Portal Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions. Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed. Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services. Power Amplifier Harman Kardon : Exchange order requests are to be made via the Web Portal Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions. continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 4 RETURN OF LODGED CD’S In the event a CD becomes lodged in the CD Player, do not disassemble the unit to retrieve the CD. Please use the following procedure: 1) Follow the normal exchange procedures for requesting a replacement unit. 2) For the lodged/CD, record a daytime telephone number where the customer can be reached and retain in customer’s file. 3) Remove the defective unit from the vehicle and return it to the manufacturer. The CD that has been successfully removed by the manufacturer will be returned directly to the retailer within 10 calendar days. It is the retailer’s responsibility to notify the customer when the CD is returned. NOTE: In the event a CD has been damaged, the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD The retailer must in turn reimburse the customer. Only commercially produced CD(s) can be included in the reimbursement program. SATELLITE ACTIVATION INSTRUCTIONS CLARION & FUJITSU TEN ONLY If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion or Fujitsu Ten satellite radio, please follow the instructions below. Going through the process will ensure that any fee for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service. Step 1.Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle. Step 2.Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated. (To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long). Step 3.Confirm which services you are transferring e.g. Audio only or Audio and Traffic. Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Retailers can also perform a signal refresh if necessary by entering in the Radio ID into the following URL, www.siriusxm. com/oemrefresh Note: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID number. HARMAN KARDON ONLY All exchange units equipped with a Harman Kardon satellite radio will be reactivated by United Radio prior to being shipped to the Retailer. continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 5 Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed. Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services. EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR AUDIO/NAVIGATION The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an exchange unit from the manufacturer. The applicable Service Center for each manufacturer should be contacted and at that time the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. Below are examples of the audio exchange numbers and the telephone number for the Service Center for each manufacturer. AUDIO EXCHANGE NUMBER EXAMPLES Clarion Exchange Number Example – Orders placed prior to 12/23/19 …. (ERS#) 0000000001 Clarion Exchange Number Example – Orders place as of 12/23/19 …. MCO # 1234567890 (Ten digits – all numbers) Fujitsu Ten Exchange Number Example (Claim ID) …….. 7YB000000 Harman Kardon (United Radio) Exchange Number Example…… Orders placed prior to 7/9/19 R.A. Number 9MW741 (1 digit 2 letters 3 digits) Harman Kardon (United Radio) Exchange Number Example……Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers) AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION. Clarion 1-800-448-0944 8am-8pm Eastern Time Fujitsu Ten 1-800-237-5413 7am-5pm Pacific Time Harman Kardon (United Radio) 1-800-448-0944 8am-8pm Eastern Time VEHICLE APPLICATIONS – AUDIO/NAVIGATION ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Forester Audio Assy. Face Plate ID Number CF658UL Clarion 86201SG650 continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 6 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Forester Audio Assembly Face Plate ID Number FF678UM Fujitsu Ten 86201SG670 Display Audio Only Forester Audio Assembly Face Plate ID Number FF698UM
Fujitsu Ten 86201SG690 Display Audio Only Forester Audio/Navigation Assy. Face Plate ID Number FF868US
Fujitsu Ten 86271SG860 Forester Audio/Navigation Assy. Face Plate ID Number FF878US
Fujitsu Ten 86271SG870 Legacy/Outback Audio Assembly Face Plate ID Number CB826UL Clarion 86201AL82A Legacy/Outback Audio Assembly Face Plate ID Number FB856UM
Fujitsu Ten 86201AL85A Display Audio Only continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 7 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Legacy/Outback Audio Assembly Face Plate ID Number FB876UM
Fujitsu Ten 86201AL87A Display Audio Only Legacy/Outback Audio/Navigation Assy. Face Plate ID Number FB856US
Fujitsu Ten 86271AL85A Legacy/Outback Audio/Navigation Assy. Face Plate ID Number FB876US
Fujitsu Ten 86271AL87A Crosstrek Audio Assembly Face Plate ID Number CM615UL Clarion 86201FJ610 Crosstrek Audio Assembly Face Plate ID Number CM695UL Clarion 86201FJ690 Crosstrek Special Edition Model Audio Assembly Face Plate ID Number CM785CL Clarion 86201FJ780 continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 8 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Crosstrek Audio Assembly Face Plate ID Number CM795CL Clarion 86201FJ790 Crosstrek Audio/Navigation Assy. Face Plate ID Number FM666US
Fujitsu Ten 86271FJ660 Crosstrek Audio/Navigation Assy. Face Plate ID Number FM686US Fujitsu Ten 86271FJ680 Impreza 6.5 Inch Display Audio Assembly Base Level Premium Model Vehicles Six (6) Speaker App. Harman Kardon 86201FL60A Impreza 6.5 Inch Display Audio Assembly Base Level Base Model Vehicles Four (4) Speaker App. Harman Kardon 86201FL61A continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 9 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Impreza 8 Inch Display Audio Assembly Mid-Level Sport & Limited Models Six (6) Speaker App. Harman Kardon 86201FL62A Impreza 8 Inch Display Audio Assembly w/ Amp. Mid-Level Sport Model Vehicles w/Harman Kardon Amp. Six (6) Speaker App. Harman Kardon 86201FL63A Impreza 8 Inch Display Audio/Navigation Assy. w/Amp. High-Level Limited Model Vehicles w/Harman Kardon Amp. Six (6) Speaker App. Harman Kardon 86271FL60A WRX
Audio Assembly Face Plate ID Number CV682UL Clarion 86201VA680 WRX
/ WRX
STi
Audio Assembly Face Plate ID Number FV662UM Fujitsu Ten 86201VA660 Display Audio Only continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 10 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER WRX
/ WRXSTi Audio Assembly Face Plate ID Number FV672UM
Fujitsu Ten 86201VA670 Display Audio Only WRX
/ WRX
STi
Audio Navigation Assy. Face Plate ID Number FV642US Fujitsu Ten 86271VA640 BRZ Audio Unit Face Plate ID Number CA645UL Clarion 86201CA640 POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE: Harman Kardon (United Radio) Exchange Number Example…… Orders placed prior to 7/9/19 R.A. Number 9MW741 (1 digit 2 letters 3 digits) Harman Kardon (United Radio) Exchange Number Example……Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers) POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION Harmon Kardon (United Radio) 1-800-448-0944 8am-8pm Eastern Time Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon online exchange instructions continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 11 VEHICLE APPLICATIONS – POWER AMPLIFIER ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Forester Power Amplifier Assy. Harman Kardon 86221SG110 Legacy/Outback Power Amplifier Assy. Harman Kardon 86221AL71A WRX
Power Amplifier Assy. Harman Kardon 86221VA020 WRX
/Sti
Power Amplifier Assy. Harman Kardon 86221VA030 Impreza Power Amplifier Assy Harman Kardon 86221FL00F Impreza Limited Power Amplifier Assy Harman Kardon 86221FL01F continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 12 AUDIO / NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Exchange/ Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement. The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards. All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility. Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center. Retailer Code Retailer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage Caller’s Name and Telephone Number Claim Number Face Plate ID Number (Clarion and Fujitsu Ten only) Subaru Part Number Customer Complaint Customer Last Name Clarion (United Radio) 1-800-448-0944 • Clarion exchange requests are processed by United Radio. • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs. • Clarion offers a 1 yr. manufacturer’s warranty on these exchange units • Clarion will invoice the retailer for the cost of the exchange unit • Shipping charges for return of the core is the responsibility of the retailer • Cores must be returned to Clarion (United Radio) within 30 days • Delinquent cores will be invoiced to SOA who in turn will debit the retailer • There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Clarion (United Radio) and are to make payment directly to Clarion (United Radio) for this fee. continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 13 Panasonic 1-800-423-8150 • Exchange cores will be shipped UPS Ground within 72 hours • Panasonic offers a 1 year manufacturer’s warranty on these exchange units. • Retailers will be invoiced by Panasonic for the cost of the exchange unit • Payments are to be made directly to Panasonic • Shipping charges for return of the core is the responsibility of the retailer • Cores must be returned to Panasonic within 30 days Kenwood 1-626-333-2435 NOTE: Kenwood does offer an “Out of Warranty” replacement program for some of their units. Please refer to the Kenwood Exchange Request Diagnostic Checklist under the category of Dealer Cost found in Subarunet….. Service…..Forms. • The Kenwood Service Center should be contacted preferably through the Kenwood Exchange Request Diagnostic Checklist for the available unit. Those units which are not available as an exchange may be repaired by Kenwood. The instructions to proceed with the repair process are noted below. ◦ The retailer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee. ◦ The retailer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair. ◦ The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit. ◦ If the customer does not agree to additional costs, the unit is returned to the retailer “as is” with no additional charges. If the customer agrees to the repair, Kenwood invoices the retailer and payments are to be made by the retailer directly to Kenwood. ◦ The Kenwood Service Center repairs the unit and returns it to the retailer. ◦ Fujitsu Ten 1-800-237-5413 * Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs. * Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units * Fujitsu Ten will invoice the retailer for the cost of the exchange unit * Shipping charges for return of the core is the responsibility of the retailer * Cores must be returned to Fujitsu Ten within 30 days * Delinquent cores will be invoiced to SOA who in turn will debit the retailer * There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee. Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 14 CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Myron and Davis 1-866-435-6789 • Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the request of the Retailer. • Myron & Davis offers a 1 yr. manufacturer’s warranty on these exchange units • Myron & Davis will invoice the dealer for the cost of the exchange unit • Core returns are not required. Parts must be scrapped according to the parts retention policy. • Unused cores may be returned within 60 days for which there will be no restock fee. Unused cores returned after 60 days will be charged a 25% restock fee. • Retailers will be invoiced by Myron & Davis and are to make payment directly to Myron & Davis for this fee. Harman Kardon (United Radio) 1-800-448-0944 • Harman Kardon exchange requests are processed by United Radio. • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs. • Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units • Harman Kardon will invoice the retailer for the cost of the exchange unit • Shipping charges for return of the core is the responsibility of the retailer • Cores must be returned to Harman Kardon (United Radio) within 30 days • Delinquent cores will be invoiced to SOA who in turn will debit the retailer • There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon (United Radio) for this fee.
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