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NUMBER: 15-157-12R
DATE: 09/19/12
REVISED: 02/11/15
APPLICABILITY: | 2013MY Subaru![]() |
SUBJECT: | 2013 Exchange Component Identification and Procedures |
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.
INDEX
- 4.9.1 Audio/Face Plate Exchange Program (pg. 1)
- 4.9.2 Rear Seat Entertainment Exchange Program (pg. 8)
- 4.9.3 Navigation System Exchange Program (pg. 10)
- 4.9.4 Return of CD/DVD’s Lodged in an In-Dash CD Changer or Rear Seat Entertainment Unit (pg. 14)
- 4.9.5 Satellite Radio Exchange Program (pg. 14)
- 4.9.6 Power Amplifier Exchange Program (pg. 19)
- 2.10 Out of Warranty Exchange / Repair Program (pg. 20)
8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.
Genuine Subaru audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
(1) The defective chassis should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found on Subarunet, under “Service then Forms”. The Panasonic Service Center is open from 8AM to 8PM Eastern Time.
PANASONIC | |
SERVICE CENTER TELEPHONE | FAX TELEPHONE |
1-800-228-0473 | 1-800-682-8056 |
The Clarion Service Center may be contacted by phone. The Service Center is open from 8AM to 6PM Eastern.
CLARION |
1-800-347-8933 |
The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open from 9AM – 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the following business day.
KENWOOD CORPORATION | ||
ON-LINE EXCHANGE FORM | FAX TELEPHONE | SERVICE CENTER TELEPHONE |
www.fthgroupinc.com | 1-626-333-2407 | 1-626-333-2435 |
The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru
Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.
NOTE: Activation of all XM subscription based services is the responsibility of the vehicle owner.
SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.
There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12.
FUJITSU TEN | ||
E-MAIL ADDRESS | FAX TELEPHONE | SERVICE CENTER TELEPHONE |
ftenservice@lao.ten.fujitsu.com | 1-800-438-5410 | 1-800-237-5413 |
NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Dealer RO Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID number)
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Panasonic Exchange Number Example ………………………………SUS0000001
Clarion Exchange Number Example… (ERS#) …………………..0000000001
Kenwood Exchange Number Example… (RM#) …………………0000(0)
Fujitsu Ten Exchange/Claim Id Number Example ……………… 3YB000000
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit and/or the SD Card.
See PDF Bellow…
8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM
Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback).
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept. and not covered by this exchange program. Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the Subaru
Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
- The defective chassis should remain in the vehicle until the exchange unit is installed.
- The applicable Service Center should be contacted by either calling their toll free number or by faxing a legible copy of the Exchange Request Form.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to 8PM Eastern Time.
PANASONIC | |
SERVICE CENTER TELEPHONE | FAX TELEPHONE |
1-800-228-0473 | 1-800-682-8056 |
The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to 5PM Pacific Time.
MYRON AND DAVIS | |
SERVICE CENTER TELEPHONE | FAX TELEPHONE |
1-866-435-6789 | 1-909-796-0597 |
NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see Section 8.4.10). An authorization code will be provided and must be included upon claim submission.
NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
PANASONIC EXCHANGE NUMBER EXAMPLE…… SUS0000001
MYRON AND DAVIS EXCHANGE NUMBER EXAMPLE….. RA(followed by 5 numerics)
Panasonic will ship an exchange chassis along with an exchange form within 72 hours.
Myron and Davis will ship an exchange module along with an exchange form same day UPS
2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order
If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
See PDF Bellow…
8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Vehicles that have been placed in demo service should use exchange units only.
Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer.
Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:
- The defective unit should remain in the vehicle until the exchange unit is installed.
- The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Exchange Request Form.
The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. Service Center is open from 9 AM – 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.
KENWOOD CORPORATION | ||
ON-LINE EXCHANGE FORM | FAX TELEPHONE | SERVICE CENTER TELEPHONE |
www.fthgroupinc.com | 1-626-333-2407 | 1-626-333-2435 |
The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.
FUJITSU TEN | ||
E-MAIL ADDRESS | FAX TELEPHONE | SERVICE CENTER TELEPHONE |
ftenservice@lao.ten.fujitsu.com | 1-800-438-5410 | 1-800-237-5413 |
SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.
There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12.
Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.
- Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day.
Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers provided upon claim submission.
KENWOOD EXCHANGE NUMBER EXAMPLE… (RMA #)… 0000(0)
FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 3YB000000
If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed.
- The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.
Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.
If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back” for the cost of the exchange unit and/or the SD Card with shipping.
See PDF Bellow…
8.4.9.4. RETURN OF LODGED CD/DVD(S)
In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat
Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/ CD(s). Please use the following procedure:
- Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.
- For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer’s file.
- Remove the defective unit from the vehicle and return it to the manufacturer. DVD/ CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned.
In the event a DVD/CD(s) has been damaged (except Navigation DVDs); the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program.
8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.
The procedures listed below should be followed:
- The defective module should remain in the vehicle until the exchange unit is installed.
- The Clarion Service Center should be contacted. The Service Center is open from 8 AM – 6 PM Eastern Time:
CLARION |
1-800-347-8933 |
The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.
Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.
FUJITSU TEN | ||
E-MAIL ADDRESS | FAX TELEPHONE | SERVICE CENTER TELEPHONE |
ftenservice@lao.ten.fujitsu.com | 1-800-438-5410 | 1-800-237-5413 |
SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.
Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.
- Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Clarion Exchange Number Example….(ERS#)… 0000000001
Fujitsu Ten Exchange/Claim Id Number Example …3YB000000
An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
- Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
Note: Activation of all subscription based services is the responsibility of the vehicle owner.
See PDF Bellow…
SIRIUS XM WARRANTY EXCHANGE PROCESS
If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions. Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.
Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh
8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.
(1) The defective unit should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time.
Harman Becker |
1-800-448-0944 |
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Harman Becker Exchange Number Example…RA999999
An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center.
Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.
If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit.
Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
See PDF Bellow…
11.2.10 AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio
Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.
All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number)
Customer Complaint
Customer Last Name
Clarion: 1-800-347-8933
- The program includes 2002 and later model years based on availability
- Exchange cores will be shipped UPS Ground within 72 hours.
- Clarion offers a 1 year manufacturer’s warranty on these exchange units.
- Clarion will invoice the dealer for the cost of the exchange unit.
- Shipping charges for return of the core is the responsibility of the dealership.
- Cores must be returned to Clarion within 30 days
- Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership
- There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee.
Panasonic: 1-800-228-0473
- The program includes 2002 and later model years based on availability
- Exchange cores will be shipped UPS Ground within 72 hours
- Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
- Dealers will be invoiced by Panasonic for the cost of the exchange unit
- Payments are to be made directly to Panasonic
- Shipping charges for return of the core is the responsibility of the dealership
- Cores must be returned to Panasonic within 30 days
Kenwood: 1-626-333-2435
NOTE: Kenwood does not offer an “Out of Warranty” exchange program; however, they do offer an “Out of Warranty” repair program.
- The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com
- The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
- The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
If the customer does not agree to additional costs, the unit is returned to the dealer “as is” with no additional charges.
If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood.
The Kenwood Service Center repairs the unit and returns it to the dealer.
Fujitsu Ten 1-800-237-5413
- The program includes 2010 and later model years based on availability Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
- Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
- Fujitsu Ten will invoice the dealer for the cost of the exchange unit
- Shipping charges for return of the core is the responsibility of the dealership
- Cores must be returned to Fujitsu Ten within 30 days
- Delinquent cores will be invoiced to SOA who in turn will debit the dealership
- There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
9 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU![]() | BRZ | 2013 |
SUBARU![]() | FORESTER | 2013 |
SUBARU![]() | IMPREZA | 2013 |
SUBARU![]() | LEGACY | 2013 |
SUBARU![]() | OUTBACK | 2013 |
SUBARU![]() | TRIBECA | 2013 |
SUBARU![]() | WRX![]() | 2013 |
SUBARU![]() | WRX![]() ![]() | 2013 |
SUBARU![]() | XV CROSSTREK | 2013 |
NHTSA ID Number: 10235929
Manufacturer Communication Number: 1515712R
Summary
Exchange Component Identification
1 Associated Document
Manufacturer Communications
NUMBER: 15-157-12R
DATE: 09/19/12
REVISED: 10/24/13
MC-10235929-9999.pdf 2093.047KB
NHTSA ID Number: 10067013
Manufacturer Communication Number: 15-157-12R
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
1 Associated Document
Service Bulletin Document
NUMBER: 15-157-12R
DATE: 09/19/12
REVISED: 08/09/13
SB-10067013-3639.pdf 2622.998KB
NHTSA ID Number: 10234922
Manufacturer Communication Number: 1515712R
Summary
Exchange Component Identification and procedures
1 Associated Document
Manufacturer Communications
NUMBER: 15-157-12R
DATE: 09/19/12
REVISED: 08/09/13
MC-10234922-9999.pdf 2622.998KB
NHTSA ID Number: 10232500
Manufacturer Communication Number: 1515712R
Summary
2013 Exchange Component Identification and Procedures
1 Associated Document
Manufacturer Communications
NUMBER: 15-157-12R
DATE: 09/19/12
REVISED: 06/12/13
MC-10232500-9999.pdf 2363.653KB
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- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
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- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- Pro-level ABS SRS OBD2 Scanner - Based on the NT301 FOXWELL Scanner, this car scanner takes OBD-II diagnostics to the next level by in-depth insights on reading ABS SRS Diagnostic Trouble Codes, display the Live Data: Wheel Speed Sensor, Airbag Issues, Wiring Faults, clear the ABS error codes after the car faults repaired, etc... NOTE: This code reader can only read SRS codes but CANNOT reset any Airbag crash codes. Please check the functions coverage BEFORE purchasing. NO Need to Register &Subscription.
- Full-Feature ABS Diagnostics - Real-time tracking of wheel speed sensor, brake force distribution, and brake pressure with dynamic graphs for easy analysis. Effortlessly read ABS trouble codes and access freeze frame data to identify and resolve system issues. This ABS scanner diagnostic tool also monitors ABS performance during emergency braking or on slippery surfaces, providing alerts for potential problems.
- Basic OBDII Scanner Functions - This obd2 scanner diagnostic tool also can Check Engine Fault Light, diagnose OBD-II modules instantly, display the Live Data with graph (engine RPM, coolant temperature, fuel trim, and sensor readings), locate bad sensors and indicate I/M readiness status before the annual inspection. Reducing the potential driving risk and keep a peak performance on the road.
- Top ABS Bleed Scan Tool - After replacing the ABS pump or adding brake fluid, air can enter the ABS module, causing the pedal to feel weak or slow to return. This OBD2 scanner with ABS auto bleed will restore your brake pedal’s firmness by efficiently removing air from the ABS module. For vehicle coverage, check the FOXWELL Diagnostic Coverage List under Support on the official site. NOTE: This feature is NOT compatible with vehicles that support manual bleed.
- User-Friendly & Budget-Friendly - Enjoy software updates without subscription for newer vehicle models(Any more issues about update, please let us know). This car code reader comes with a sturdy case for easy carrying. The code reader for cars will also save diagnostic data to avoid unnecessary diagnostic costs when you must to find the professional mechanic to fix the car faults instead of addressing them by yourself.
- [ABS Diagnosis] - Quickly identify and resolve ABS-related issues, including sensor faults (such as wheel speed sensors), wiring problems (faulty circuits or connectors within the ABS system), or ABS pump failures (malfunctions in the ECU controlling the ABS). Ensure proper system operation, restore optimal braking performance, and clear any warning lights.
- [SRS Diagnosis] - Quickly detect the airbag ECU itself, airbag sensor failure, airbag system plug disconnection or poor contact, seat belt sensor failure, or system error, etc, to ensure that the SRS (Supplemental Restraint system) is working properly. After repair, reset the system to clear the warning light and restore full safety performance. NOTE: It cannot reset Airbag crash or transmission codes.
- [Full OBD2 Function] - Read and clear trouble codes for all OBD2 systems, including show real-time data, freeze frame data, I/M Readiness, DTC lookup, test results for o-xygen sensor, On-board monitor test, request vehicle information, component test, modules present and e-vap test. Allowing you to quickly identify and troubleshoot vehicle issues.
- [AutoVIN Technology] - It simplifies diagnostics by automatically identifying the vehicle’s model and configuration, eliminating the need for manual input, and ensures accurate diagnostics by applying the correct data and algorithms, reducing errors caused by manual entry. Improves efficiency and streamlines the diagnostic process.
- [ABS Auto Bleeding] - Helps bleed your vehicle's Anti-lock Braking System (ABS), removing air from the brake lines to ensure optimal brake performance. It helps prevent brake issues such as spongy pedals, inconsistent braking, and reduced stopping power, and enhances vehicle safety by ensuring the ABS system is working properly, especially during critical driving situations. NOTE: It’s not compatible with vehicles that only support manual bleeding.
- [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
- [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
- [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.
- Comprehensive OBD2 Scanner with 15 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 15 high demand reset functions, including Electronic Parking Brake Reset (EPB), SAS, BMS Reset, Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obdii scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly.
- 4 Main System Car Diagnostic Scanner & Full OBD2 Diagnostics: The XTOOL D5S vehicle code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS to read dtcs, and live data can be displayed in text or up to 4 pid data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This scan tool ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one
- One-Tap W!Fi Updates + No Software Fees: Enjoy a 5.45” high-resolution touchscreen (1440x720) that’s easy to read, even in low light. Free lifetime software updates over Wi-Fi keep your D5S OBD2 Scanner Diagnostic Tool updated with the latest features—no hidden fees. Ample 32GB storage plus expandable memory ensures room for all your diagnostic data, while durable silicone grips provide comfortable, secure handling. This makes D5S a cost-effective, long-term investment for continuous diagnostic support, a reli~able automotive scanner diagnostic tool for your family
- Wide Compatibility Across 90+ Vehicle Brands: The XTOOL D5S Scanner for cars and trucks works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks. It supports most of protocols include CAN FD for broad compatibility. For vehicle-specific compatibility, send us your vehicle information to check the compatibility before purchase
- Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance
- 2025 FOXWELL Scanner NT716: New Bidirectional Scan Tool – Get active test capabilities for ABS, Airbag, Transmission, and Engine systems, easily perform various tests such as injectors, Cooling Fan, Fuel Pump, etc.The price of $ 200+ enjoys a $ 300-500 code reader service! With the NT716 Scanner Diagnostic Tool, You only need to plug in the device to accurately obtain real -time data information. To understand whether your car's system actuator is normal, prevent danger in advance, and drive with confidence. 👉P.S. The active test function needs to be upgraded before it can be used.
- 4-System Car Scanner for ABS, Airbag, Transmission, and Engine – Easily read error codes and ECU information, view 4-in-1 live data, and save or download data for later reference. The built-in DTC library explains fault codes clearly, and once issues are fixed, you can clear codes and turn off warning lights with just one tap. FOXWELL NT716 Code Scanner empowers you to handle most diagnostics on your own, saving you time and money instead of relying on an elusive mechanic.
- 9 Reset Functions – Unlike other obd2 scanner diagnostic tools in this price range that offer only 5–7 resets, FOXWELL NT716 scan tool supports 9 essential reset functions, including ABS Bleeding, SAS, Oil Light, EPB, BMS, DPF, Throttle Relearn, Injector Coding, and TPMS. You can monitor the running status of various systems of the car by live data flow, identify potential problems, reset system data, and extinguish the flashing oil lamp fault light! ❗Notice:This product does NOT have special functions for car k-ey p-rogramming.
- Full OBD2 Scanner with Plug-and-Play – Enjoy comprehensive OBDii functions, including AutoVIN for automatic vehicle info recognition, one-click I/M Readiness for emissions checks, real-time data, and freeze frame capture… Scanner FOXWELL NT716 makes it easy to prepare for annual inspections, helping you stay road-ready with confidence each year.
- 5.5" HD Touchscreen Tablet Diagnostic Scanner– Get rid of the confusion caused by the 2.8" scanner with multi - button operation; Built -in 4000mAh battery, the new version of the battery life is greatly enhanced; No subscription fee, no additional charges, share reports anytime, one - click free WiFi upgrade; Android 9.0 system, 24+language , support 100+ car brands from 1996 to 2025.
- 🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 【UPGRADE OF NT604-POWERFUL 5 RESETS】Wanna to do maintenance service for your car however the basic 4 system scanner tool can't do it? Then FOXWELL NT614 Elite-the upgraded version of nt604, was born for providing you with 5 special functions-ABS Bleeding/Oil Reset/SAS Calibration/EPB Reset/Throttle Reset. These functions are enough for your daily needs. No need to buy those 300-600 dollors obd2 scanner. Saving your unnecessary repair fee with FOXWELL nt614 car scanner diagnostic tool!
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SEOCONTENT-START
Bulletin Number: 15-157-12R; Date: 08/09/13 Page 1 NUMBER: 15-157-12R DATE: 09/19/12 REVISED: 08/09/13 APPLICABILITY: 2013MY Subaru Vehicles SUBJECT: 2013 Exchange Component Identification and Procedures INTRODUCTION This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet. INDEX • 8.4.9.1 Audio/Face Plate Exchange Program (pg. 1) • 8.4.9.2 Rear Seat Entertainment Exchange Program (pg. 8) • 8.4.9.3 Navigation System Exchange Program (pg. 11) • 8.4.9.4 Return of CD/DVD’s Lodged in an In-Dash CD Changer or Rear Seat Entertainment Unit (pg. 14) • 8.4.9.5 Satellite Radio Exchange Program (pg. 15) • 8.4.9.6 Power Amplifier Exchange Program (pg. 19) • 11.2.10 Out of Warranty Exchange / Repair Program (pg. 21) 8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers. Genuine Subaru audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed: continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. Bulletin Number: 15-157-12R; Date: 08/09/13 Page 2 (1) The defective chassis should remain in the vehicle until the exchange unit is installed. (2) The applicable Service Center should be contacted. The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found on Subarunet, under “Service then Forms”. The Panasonic Service Center is open from 8AM to 8PM Eastern Time. PANASONIC SERVICE CENTER TELEPHONE FAX TELEPHONE 1-800-228-0473 1-800-682-8056 The Clarion Service Center may be contacted by phone. The Service Center is open from 8AM to 6PM Eastern. CLARION 1-800-347-8933 The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open from 9AM – 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the following business day. KENWOOD CORPORATION ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE www.fthgroupinc.com 1-626-333-2407 1-626-333-2435 The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service. NOTE: Activation of all XM subscription based services is the responsibility of the vehicle owner. SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations. There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12. continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 3 FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413 NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions. Vehicles that have been placed in demo service should use exchange units only. Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission. (3) Provide the Service Center with the following information: Dealer Code Dealer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage Caller’s Name and Telephone Number Dealer RO Number Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID number) Customer Complaint Customer Last Name At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. Panasonic Exchange Number Example ……………………………… SUS0000001 Clarion Exchange Number Example… (ERS#)………………….. 0000000001 Kenwood Exchange Number Example… (RM#)………………… 0000(0) Fujitsu Ten Exchange/Claim Id Number Example……………… 3YB000000 An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. (4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 4 provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order. If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit and/or the SD Card. ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Legacy / Outback Type A AM/FM Single disc CD player Clarion 86201AJ61A Audio Unit Only Legacy / Outback Type B AM/FM Single Disc CD Player (Display Type) SAT Panasonic 86201AJ65A *Audio/Faceplate Assembly (See note at bottom) Return of Assembly Includes Harness Legacy / Outback Type D Navigation & Audio Complete Head Unit (AVN) w/Harman Kardon Face Plate ID No. FB678US Fujitsu Ten 86271AJ67A Audio with SD Card SD Card Part No. 86283AJ67A Legacy / Outback Type D Navigation & Audio Complete Head Unit (AVN) w/Harman Kardon Face Plate ID No. FE688US Fujitsu Ten 886271AJ68A Audio with SD Card SD Card Part No. 86283AJ68A continued… * For either Audio or Face Plate failures, order the assembly Bulletin Number: 15-157-12R; Date: 08/09/13 Page 5 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER WRX/STi Type A AM/FM Single Disc CD Player, Bluetooth USB Clarion 86201FG620 Impreza/XV Crosstrek Type A AM/ FM Single Disc CD Player, Bluetooth, USB Clarion 86201FJ620 Impreza/XV Crosstrek Type B AM/FM single Disc CD Player (Display Type) Clarion 86201FJ630 WRX/Sti Audio & Navigation Unit Assembly w/XM built-in (Pre-production vehicles prior to 6-1-12) Face Plate ID No. FW602US Fujitsu Ten 86271FG601 Audio with SD Card SD Card Part No. 86283FG600 WRX/Sti Audio & Navigation Unit Assembly w/XM built-in (Production vehicles after 5-31-12) Face Plate ID No. FW602US Fujitsu Ten 86271FG620 Audio with SD Card SD Card part No. 86283FG620 Impreza/XV Crosstrek Audio & navigation Unit assembly w/XM built in Face Plate ID No. FM612US Fujitsu Ten 86271FJ610 Audio with SD Card SD Card part No. 86283FJ610 continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 6 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Impreza/XV Crosstrek Audio & Navigation Unit Assembly w/XM built in Fujitsu Ten 86271FJ700 Audio with SD Card SD Card part No. 86283FJ610 BRZ Audio & NavigationUnit Assembly w/XM built-in Face Plate ID No. FA601US Fujitsu Ten 86271CA620 Audio with SD Card SD Card Part No. 86283CA620 Forester Audio & Navigation Unit Assembly w/ XM built-in (Pre-Production vehicles prior to 6-1-12) Face Plate ID No. FP606US Fujitsu Ten 86271SC601 Audio with SD Card Exchange SD Card Part No. 86283FJ610 Forester Audio & Navigation Unit Assembly w/ XM built-in (Production vehicles after 5-31-12) Face Plate ID No. FP606US Fujitsu Ten 86271SC620 Audio with SD Card Exchange SD Card Part No. 86283SC620 Forester Audio Head Unit Fujitsu Ten (Tom Tom) H001SSC810 Forester Type C AM/FM, Single Disc CD Player, Bluetooth, USB Clarion 86201SC620 continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 7 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Forester Type D Audio Display Single Disc CD Player, Bluetooth, USB Clarion 86201SC630 Tribeca Type A AM/FM single Disc CD player MP3 SAT Panasonic 86213XA15A Face Plate Only Tribeca Type B AM/FM 6 Disc CD changer MP3 SAT Panasonic 86213XA04A Face Plate Only Tribeca Type A AM/FM Single disc CD Player MP3 SAT Panasonic 86201XA15C Audio Unit Only continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 8 Tribeca Type B AM/FM 6 disc CD changer MP3 SAT Panasonic 86201XA17A Audio Unit Only 8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback). Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept. and not covered by this exchange program. Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the Subaru Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed: (1) The defective chassis should remain in the vehicle until the exchange unit is installed. (2) The applicable Service Center should be contacted by either calling their toll free number or by faxing a legible copy of the Exchange Request Form. The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to 8PM Eastern Time. PANASONIC SERVICE CENTER TELEPHONE FAX TELEPHONE 1-800-228-0473 1-800-682-8056 The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to 5PM Pacific Time. continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 9 MYRON AND DAVIS SERVICE CENTER TELEPHONE FAX TELEPHONE 1-866-435-6789 1-909-796-0597 NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions. Vehicles that have been placed in demo service should use exchange units only. Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see Section 8.4.10). An authorization code will be provided and must be included upon claim submission. NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers. (3) Provide the Service Center with the following information: Dealer Code Dealer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage Caller’s Name and Telephone Number Claim Number Chassis Model Number, ID Code and/or the Subaru Part Number Customer Complaint Customer Last Name At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. PANASONIC EXCHANGE NUMBER EXAMPLE…… SUS0000001 MYRON AND DAVIS EXCHANGE NUMBER EXAMPLE….. RA(followed by 5 numerics) continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 10 Panasonic will ship an exchange chassis along with an exchange form within 72 hours. Myron and Davis will ship an exchange module along with an exchange form same day UPS 2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. (4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit. ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER S00102 Tribeca Rear Seat DVD unit Gray RC1 Panasonic 86255XA00BMW S00102 Tribeca Rear Seat DVD unit Beige RC1 Panasonic 86255XA00BEU Legacy / Outback Headrest DVD Monitor Assembly (Left or Right) Myron and Davis H001SAJ320 Legacy / Outback Aii Module Myron and Davis H001SAJ370 continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 11 8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Vehicles that have been placed in demo service should use exchange units only. Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer. Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed: 1) The defective unit should remain in the vehicle until the exchange unit is installed. 2) The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Exchange Request Form. The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. Service Center is open from 9 AM – 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day. KENWOOD CORPORATION ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE www.fthgroupinc.com 1-626-333-2407 1-626-333-2435 The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service. FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413 SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations. There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12. continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 12 Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit. 3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day. Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers provided upon claim submission. KENWOOD EXCHANGE NUMBER EXAMPLE… (RMA #)… 0000(0) FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 3YB000000 If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed. 4) The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order. If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred. Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping. If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back” for the cost of the exchange unit and/or the SD Card with shipping. continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 13 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Legacy / Outback Type D Navigation & Audio Complete Head Unit (AVN) w/Harman Kardon Face Plate ID No. FB678US Fujitsu Ten 86271AJ67A Audio with SD Card SD Card Part No. 86283AJ67A Legacy / Outback Type D Navigation & Audio Complete Head Unit (AVN) w/Harman Kardon Face Plate ID No. FE688US Fujitsu Ten 86271AJ68A Audio with SD Card SD Card Part No. 86283AJ68A Tribeca Navigation Unit Kenwood 86271XA00A Tribeca Navigation Display Kenwood 86281XA05C WRX / STi Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FW602US Fujitsu Ten 86271FG601 Navigation with SD Card SD Card Part No. 86283FG600 continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 14 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Impreza/XV Crosstrek Audio & Navigation Unit Assembly w/ XM built-in Face Plate ID No. FM612US Fujitsu Ten 86271FJ610 Navigation with SD Card SD Card Part No. 86283FJ610 BRZ Audio & NavigationUnit Assembly w/XM built-in Face Plate ID No. FA601US Fujitsu Ten 86271FJ600 Navigation with SD Card Exchange SD Card Part No. 86283CA620 Forester Audio & Navigation Unit Assembly w/ XM built-in (Pre-production prior to 6-1-12) Face Plate ID No. FP606US Fujitsu Ten 86271SC601 Navigation with SD Card SD Card Part No. 86283SC600 Forester Audio & Navigation Unit Assembly w/ XM built-in (Production vehicles after 5-31-12) Face Plate ID No. FP606US Fujitsu Ten 86271SC620 Navigation with SD Card SD Card Part No. 86283SC620 Forester Portable Navigation Device Fujitsu Ten (Tom Tom) H001SSC820 8.4.9.4. RETURN OF LODGED CD/DVD(S) In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/ CD(s). Please use the following procedure: continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 15 (1) Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit. (2) For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer’s file. (3) Remove the defective unit from the vehicle and return it to the manufacturer. DVD/ CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned. In the event a DVD/CD(s) has been damaged (except Navigation DVDs); the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program. 8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed: (1) The defective module should remain in the vehicle until the exchange unit is installed. (2) The Clarion Service Center should be contacted. The Service Center is open from 8 AM – 6 PM Eastern Time: CLARION 1-800-347-8933 The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service. Note: Activation of all XM subscription based services is the responsibility of the vehicle owner. FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413 SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations. continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 16 Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions. Vehicles that have been placed in demo service should use exchange units only. Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission. (3) Provide the Service Center with the following information: Dealer Code Dealer Name and Address VIN – All 17 Characters Vehicle Year Vehicle Model Date of Vehicle Sale Vehicle Mileage Subaru Part Number Customer Complaint Customer Last Name At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. Clarion Exchange Number Example….(ERS#)… 0000000001 Fujitsu Ten Exchange/Claim Id Number Example …3YB000000 An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. (4) Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order. If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit. Note: Activation of all subscription based services is the responsibility of the vehicle owner. continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 17 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Legacy / Outback Sirius Satellite Tuner Module Clarion H621SFG021 Forester / WRX / STI Sirius Satellite Tuner Module Clarion H621SFG020 Legacy / Outback / Impreza / Forester XM Satellite Tuner Module Clarion H621SXA120 Tribeca XM Satellite Tuner Module Clarion 86241AJ01A WRX / STI Navigation Satellite Tuner Module Clarion 86241FG001 continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 18 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER WRX/Sti Audio & Navigation Unit Assembly w/XM built-in (Pre-production vehicles prior to 6-1-12) Face Plate ID No. FW602US Fujitsu Ten 86271FG601 Audio with SD Card SD Card Part No. 86283FG600 WRX/Sti Audio & Navigation Unit Assembly w/XM built-in (Production vehicles after 5-31-12) Face Plate ID No. FW602US Fujitsu Ten 86271FG620 Audio with SD Card SD Card part No. 86283FG620 Impreza/XV Crosstrek Audio & navigation Unit assembly w/XM built in Face Plate ID No. FM612US Fujitsu Ten 86271FJ610 Audio with SD Card SD Card Part No. 86283FJ610 BRZ Audio & NavigationUnit Assembly w/XM built-in Face Plate ID No. FA601US Fujitsu Ten 86271CA620 Audio with SD Card SD Card Part No. 86283CA620 Forester Audio & Navigation Unit Assembly w/XM built-in (Pre-Production vehicles prior to 6-1-12) Face Plate ID No. FP606US Fujitsu Ten 86271SC601 Audio with SD Card SD Card Part No. 86283SC600 Forester Audio & Navigation Unit Assembly w/XM built-in (Production vehicles after 5-31-12) Face Plate ID No. FP606US Fujitsu Ten 86271SC620 Audio with SD Card SD Card Part No. 86283SC620 continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 19 SIRIUS XM WARRANTY EXCHANGE PROCESS If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions. Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service. Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle. Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated. (To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long). Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic. Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh 8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle. (1) The defective unit should remain in the vehicle until the exchange unit is installed. (2) The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time. Harman Becker 1-800-448-0944 (3) Provide the Service Center with the following information: Dealer Code Dealer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage Caller’s Name and Telephone Number Claim Number continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 20 Chassis Model Number, ID Code and/or the Subaru Part Number Customer Complaint Customer Last Name At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. Harman Becker Exchange Number Example…RA999999 An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. (4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in. If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit. ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Legacy Power Amplifier Assembly (Base Models) Harman Kardon 86221AJ20A Legacy Power Amplifier Assembly (Limited Models) Harman Kardon 86221AJ21A continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 21 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Tribeca Power Amplifier Assembly (Limited and Touring Models) Harmon Kardon 86221XA20A 11.2.10 AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement. The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards. All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility. Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center. Dealer Code Dealer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage Caller’s Name and Telephone Number Claim Number Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number) Customer Complaint Customer Last Name Clarion: 1-800-347-8933 • The program includes 2002 and later model years based on availability • Exchange cores will be shipped UPS Ground within 72 hours. • Clarion offers a 1 year manufacturer’s warranty on these exchange units. • Clarion will invoice the dealer for the cost of the exchange unit. • Shipping charges for return of the core is the responsibility of the dealership. • Cores must be returned to Clarion within 30 days • Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee. continued… Bulletin Number: 15-157-12R; Date: 08/09/13 Page 22 Panasonic: 1-800-228-0473 • The program includes 2002 and later model years based on availability • Exchange cores will be shipped UPS Ground within 72 hours • Panasonic offers a 1 year manufacturer’s warranty on these exchange units. • Dealers will be invoiced by Panasonic for the cost of the exchange unit • Payments are to be made directly to Panasonic • Shipping charges for return of the core is the responsibility of the dealership • Cores must be returned to Panasonic within 30 days Kenwood: 1-626-333-2435 NOTE: Kenwood does not offer an “Out of Warranty” exchange program; however, they do offer an “Out of Warranty” repair program. • The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com • The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee. • The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair. • The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit. • If the customer does not agree to additional costs, the unit is returned to the dealer “as is” with no additional charges. • If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood. • The Kenwood Service Center repairs the unit and returns it to the dealer. Fujitsu Ten 1-800-237-5413 • The program includes 2010 and later model years based on availability • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs. • Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units • Fujitsu Ten will invoice the dealer for the cost of the exchange unit • Shipping charges for return of the core is the responsibility of the dealership • Cores must be returned to Fujitsu Ten within 30 days • Delinquent cores will be invoiced to SOA who in turn will debit the dealership • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
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