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NUMBER: 15-133-08R
DATE: 01/07/09
REVISED: 02/11/15
| APPLICABILITY: | 2009MY Subaru Vehicles |
| SUBJECT: | 2009 Exchange Component Identification and Procedures |
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Section 8.4.9 of your CDS Policies and Procedures Manual.
AUDIO/ FACE PLATE EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
Note: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.
Genuine Subaru audio systems are manufactured by Panasonic and Clarion. McIntosh units are serviced through Clarion using the same procedures. In the event an audio chassis/faceplate (and/or the power amp for McIntosh) requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
- The defective chassis should remain in the vehicle until the exchange unit is installed.
- The applicable Service Center should be contacted. Panasonic Service Center is open from 8 AM to 8 PM Eastern Time. Clarion Service Center is open from 7 AM to 5 PM Pacific Time:
| PANASONIC | CLARION |
| 1-800-228-0473 | 1-800-347-8933 |
NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see section 8.4.10). An authorization code will be provided and must be included upon claim submission.
- Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
PANASONIC EXCHANGE NUMBER EXAMPLE….SUS0000001
CLARION EXCHANGE NUMBER EXAMPLE…(ERS#)…0000000001
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER |
|---|---|---|---|
 | Impreza Type A AM/FM single disc CD player | Clarion | 86201FG600 Audio Unit Only |
 | Impreza Type B AM/FM 6 disc CD player | Clarion | 86201FG641 Audio Unit Only |
 | Impreza Navigation and Audio complete head unit | Kenwood | 86271SC010 |
| Forester Navigation and Audio complete head unit | Kenwood | 86271SC010 |
| Forester Type A AM/FM single disc CD player | Clarion | 86201SC600 Audio Unit Only |
| Forester Type B AM/FM 6 disc CD player | Panasonic | 86201SC640 Audio Unit Only |
 | Legacy Outback Type A AM/FM single disc CD player | Panasonic | 86201AG69B
Audio/Face Plate Assembly |
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER |
 | Legacy Outback Type B AM/FM 6 disc CD changer | Panasonic | 86201AG73A
Audio/Face Plate Assembly |
 | Tribeca Type A AM/FM single disc CD player MP3 SAT | Panasonic | 86213XA16A Face Plate Only |
| Tribeca Type A AM/FM single disc CD player MP3 SAT Opt. Heated seats | Panasonic | 86213XA15A
Face Plate Only |
 | Tribeca Type B AM/FM 6 disc CD changer MP3 SAT | Panasonic | 86213XA04A
Face Plate Only |
| Tribeca Type A AM/FM single disc CD player MP3 SAT | Panasonic | 86201XA15B Audio Unit Only |
| Tribeca Type B AM/FM 6 disc CD changer MP3 SAT | Panasonic | 86201XA14B Audio Unit Only |
8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty, the Audio / Rear Seat Entertainment
Exchange Program provides for replacement of a defective rear seat entertainment unit
(DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
Note: DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers.
The Tribeca rear seat entertainment system is manufactured by Panasonic. In the event a rear seat entertainment unit requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
- The defective chassis should remain in the vehicle until the exchange unit is installed.
- The applicable Service Center should be contacted. The Service Center is open from 7 AM – 7 PM Eastern Time.
| PANASONIC |
| 1-800-228-0473 |
NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see Section 8.4.10). An authorization code will be provided and must be included upon claim submission.
- Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
PANASONIC EXCHANGE NUMBER EXAMPLE…… SUS0000001
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER |
 | Tribeca Rear Seat DVD unit Gray | Panasonic | 86255XA00BMV |
| Tribeca Rear Seat DVD unit Beige | Panasonic | 86255XA00BEU |
8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Vehicles that have been placed in demo service should use exchange units only.
Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer.
Genuine Subaru navigation systems are manufactured by Kenwood Corporation In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:
- The defective unit should remain in the vehicle until the exchange unit is installed.
- The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The Service Center is open from 9 AM – 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.
| On-Line Exchange Form | Fax Telephone | Service Center Telephone |
| www.fthgroupinc.com | 1-626-333-2407 | 1-626-333-2435 |
Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.
- Kenwood will either ship an exchange unit or reject the request by the next business day.
Upon acceptance of the Exchange Request, Kenwood will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA number. It is required that the 4 or 5 digit RMA number be provided upon claim submission.
KENWOOD EXCHANGE NUMBER EXAMPLE… (RMA #)… 0000(0)
If rejected, Kenwood will promptly notify the dealer of reason for rejection. Kenwood may reject the request if the Exchange Request Form has not been properly and legibly completed.
- The dealer must return the failed component to Kenwood in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.
Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.
If the exchange component has not been installed or returned to Kenwood within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back” for the cost of the exchange unit and shipping.
8.4.9.4. Return of Lodged CD/DVD(s)
In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat
Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/ CD(s). Please use the following procedure:
- Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.
- For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer’s file.
- Remove the defective unit from the vehicle and return it to the manufacturer. DVD/ CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned.
In the event a DVD/ CD(s) has been damaged (except Navigation DVDs), the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program.
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER |
|---|---|---|---|
 | Legacy Outback Navigation Unit | Kenwood | 86271AG04A |
 | Legacy Outback Navigation Display | Kenwood | 86281AG12A |
| Tribeca Navigation Unit | Kenwood | 86271XA00A |
| Tribeca Navigation Display | Kenwood | 86281XA05B |
| Impreza Navigation and Audio complete head unit | Kenwood | 86271SC010 |
| | Forester Navigation and Audio complete head unit | Kenwood | 86271SC010 |
8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
- The defective module should remain in the vehicle until the exchange unit is installed.
- The applicable Service Center should be contacted. The Service Center is open from 7 AM – 5 PM Pacific Time:
| CLARION |
| 1-800-347-8933 |
NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see section 8.4.10). An authorization code will be provided and must be included upon claim submission.
- Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
CLARION EXCHANGE NUMBER EXAMPLE….(ERS#)… 0000000001
An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
- Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
Note: Activation of all subscription based services is the responsibility of the vehicle owner.
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER |
 | Legacy/Tribeca/Forester/Impreza Sirius Satellite Tuner Module | Clarion | H621SFG020 |
| Legacy/Tribeca/Forester/Impreza XM Satellite Tuner Module | Clarion | H621SXA010
or H621SXA120 |
| Impreza with Navigation Satellite Tuner Module | Clarion | 86241FG000 |
8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty, the Power Amplifier Exchange Program provides for replacement of a defective amplifier with an exchange unit. All amplifiers provided through the exchange program are new units.
Genuine Subaru amplifier units are manufactured by Harman Becker. In the event an amplifier assembly requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
- The defective unit should remain in the vehicle until the exchange unit is installed.
- The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time.
| Harman Becker |
| 1-800-448-0944 |
- Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
HARMAN BECKER EXCHANGE NUMBER EXAMPLE…RA999999
An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.
If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit.
Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER |
 | Legacy Power Amplifier Assembly (Base Models) | Harman / Becker | 86221AG10A |
| Legacy Power Amplifier Assembly (Limited Models) | Harman / Becker | 86221AG11A |
