Harman Navigation “Route Calculation Unsuccessful” Message – 2019 Subaru

NHTSA ID Number: 10166885

Manufacturer Communication Number: 15-247-19

Summary

This Service Information Bulletin announces availability of a map update which includes new software to address a route searching error. A “Route Calculation Unsuccessful” message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).

 

9 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU ASCENT 2019
SUBARU BRZ 2019
SUBARU CROSSTREK 2019
SUBARU FORESTER 2019
SUBARU IMPREZA 2019
SUBARU LEGACY 2019
SUBARU OUTBACK 2019
SUBARU WRX 2019
SUBARU WRX STI 2019

 

INTRODUCTION:

This Service Information Bulletin announces availability of a map update which includes new software to address a route searching error.  A “Route Calculation Unsuccessful” message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).

 

SERVICE PROCEDURE / INFORMATION:

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

If there is a customer complaint received similar to the map/navi issue as described above, Retailers (as a courtesy and / or customers) can update the map data by accessing the web portal on Subaru. com.  A copy of the instructions is supplied below for convenience.

 

Update Your Subaru Navigation maps in just a few easy steps!

Before you start, you’ll need a PC or MAC, your Subaru VIN, an email address and a USB 2.0 or 3.0 drive that’s at least 16GB in size (We recommend SanDisk®, Kingston®, Transcend® or Verbatim® brands). You can find your Subaru VIN (17 character vehicle identification number) on a label near the base of the center pillar after opening the driver’s door.

1. Go to subaru-maps.com.

2.. Create an Account You’ll have to verify your email to complete this process.

3. Download and install the Map Downloader app for Mac or PC using the link on subaru-maps.com.

4.. Open the app and login with your newly created account.

5.. Press the “+” button on the bottom right to add a vehicle using your VIN number.

6.. Click the UPDATES tab to see available updates for your Subaru. If there is an update available,
Click START to begin the download. Please note this might take a little while to complete as the map file is large.

7. When the download is complete, plug in the USB drive into your computer. Click “START INSTALLATION”. Please note that all data on the USB will be deleted.

8. Once complete, remove the USB from your computer and 901 to the vehicle.

 

CAUTIONS:

  • Move the vehicle to an outside location where the engine can be safely started and kept idling during the update process.
  • Never idle the vehicle in a closed space such as a garage even if the garage door is open.
  • Once the vehicle is in a sate location, be sure the vehicle is in Park if CVT or Neutral if MT and the parking brake is fully engaged.
  • Unplug any devices, cables or other USBs from the vehicles USB ports.

9. Start the vehicle’s engine and let it warm slightly. Allow the audio unit to completely start up by pressing the “I Agree” button when it appears and waiting at least 30 more seconds before proceeding. Plug the map update USB into your vehicle’s front USB ports. Follow the on-screen prompts like the ones below to complete the process. If nothing appears, try a different USB port. If the USB is not recognized, repeat step 7 using a different model/make USB. For more detailed instructions and tips, please see the user manual on subaru-maps.com.

 

NOTES:

  • Follow all the CAUTION recommendations outlined above before installing the update.
  • Installation of this Map Update also includes the latest head unit (h/u) software update as described in TSB 15-236-18R.

 



NUMBER: 15-247-19
DATE: 10/02/19

https://www.nhtsa.gov/recalls?nhtsaId=10166885

https://static.nhtsa.gov/odi/tsbs/2019/MC-10166885-0001.pdf

Download (PDF, 1.39MB)


 

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Last update on 2019-11-14 / Affiliate links / Images from Amazon Product Advertising API

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