TKA-20 – Takata Front Passenger Airbag Module / Inflator “Like for Like” Recall – 2003-2014 Subaru

SEOCONTENT-START

Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 1 of 48 NUMBERS: TKA-20R TKB-20R TKC-20R DATE: 01/06/20 REVISED: 05/02/23 NHTSA ID: 20V001 20V002 20V003 APPLICABILITY: 2003-14 MY Legacy 2003-14 MY Outback 2003-06 MY Baja 2009-13 MY Forester 2004-11 MY Impreza 2004-14 MY WRX and STI SUBJECT: Takata Front Passenger Airbag Module / Inflator “Like for Like” Recall PRODUCT CAMPAIGN BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2020 Subaru of America, Inc. All rights reserved. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Continued… SUBARU OF AMERICA, INC. has determined that a defect, which relates to motor vehicle safety, exists in certain 2003-2014 model year Legacy and Outback vehicles, 2003-2006 model year Baja vehicles, 2009-2013 model year Forester vehicles, 2004-2011 model year Impreza vehicles, and 2004- 2014 WRX (including STI) vehicles equipped with a non-desiccated Takata-sourced passenger-side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate (PSAN). As previously communicated, this phase of the Takata airbag recall includes vehicles which had an interim repair performed under previous Takata airbag recalls. Interim repairs, also referred to as “like-for-like” repairs, involved the installation of a non-desiccated PSAN Takata-sourced inflator, prior to the availability of final repair parts which do not contain PSAN. The vehicles included in this recall were identified from recall claim data indicating that a “like-for-like” Takata-sourced non-desiccated PSAN inflator may have been installed. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD Despite the previous recall repair for a “like-for-like” air bag inflator replacement, vehicles containing a Takata-sourced passenger-side frontal air bag inflator remain susceptible to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling. Over time, this could cause the inflator within the air bag to explode when the passenger’s frontal air bag deploys in a crash. If the air bag inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 2 of 48 BACKGROUND The National Highway Traffic Safety Administration (NHTSA) has prioritized the recalls of all nondesiccated Takata-sourced passenger side Takata airbag inflators based on the risk of injury or death to vehicle occupants. The combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. Therefore, NHTSA prioritized the Takata recalls by age and location history of the vehicles. To do so, NHTSA has established three geographical Zones – A, B, and C – based on the level of heat and humidity as listed below: Zone A: Hot and Humid Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. Zone B: Less Hot and Humid Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. Zone C: Least Hot and Humid Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. AFFECTED VEHICLES This phase of the Takata recall includes vehicles which may have had an interim (“like-for-like”) repair performed under a previous airbag recall, to reduce the risk of injury before final remedy parts were available: • Previously repaired Zone A vehicles will be included in recall code TKA-20 • Previously repaired Zone B vehicles will be included in recall code TKB-20 • Previously repaired Zone C vehicles will be included in recall code TKC-20 If the previous recall claim data is unclear as to whether a PSAN “like-for-like” inflator was installed or not, the vehicle has been included in this phase of the Takata airbag recall out of an abundance of caution. Examples of unclear retailer claim data are listed below: • Missing installed inflator/module serial numbers • Installed inflator/module serial numbers that do not correspond with the part number claimed • Returned part information that indicates that a PSAN unit may have been installed Retailer affected vehicle counts by model year/carline were distributed to all Regional/Distributor offices in December to assist with capacity planning purposes. Lists of the affected VINs will be distributed when owner notification begins. The status of TKA20, TKB20, and TKC20 coverage will display as “Open – Pending Phased Mailing” until all official owner notification letters have been released. This status is not intended to discourage retailers from scheduling these repairs and will not affect the retailers’ ability to file a claim for repairs performed prior to the official owner notification. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 3 of 48 REPAIR The repair procedures for this recall include a required inspection prior to replacement, to confirm whether a PSAN “like-for-like” inflator was previously installed or not. • If inspection confirms the affected vehicle DOES contain a previously-installed PSAN “like-forlike” air bag inflator, it will be replaced with a final remedy non-Takata sourced inflator/module. • If inspection confirms the vehicle DOES NOT contain a previously-installed PSAN “like-forlike” inflator, Subaru will reimburse retailers for the required inspection procedure. OWNER NOTIFICATION Owner notification will begin January 7, 2020 and will be phased in weekly mail drops through the end of February. Listed below is the current mailing plan, based on the model year (MY) of the affected vehicles: • January 7: affected 2003-2004 MY vehicles • January 16: affected 2005 MY vehicles • January 23: affected 2006-2007 MY vehicles • January 30: affected 2008 MY vehicles • February 6: affected 2009 MY vehicles • February 13: affected 2010 MY vehicles • February 20: affected 2011 MY vehicles • February 27: affected 2012-2014 MY vehicles As a reminder, if a customer requests a loaner car, retailers should make every effort to comply with that request and follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 (Alternate Transportation Program) of the Claims Policies and Procedures Manual on subarunet.com under ‘Claims & Warranty Administration’ for details. RETAILER VIN ASSIGNMENT Each Subaru retailer will receive an affected VIN list from their Zone office when owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows. Please note that this logic has recently changed: 1. If there is a preferred retailer on file, the VIN will be assigned to the preferred retailer. 2. If there is no preferred retailer on file: a) Original vehicle owners are assigned to the original selling retailer if their current DMV registration address is within a 50-mile radius of that retailer. b) If the original selling retailer is inactive, the VIN is assigned to the nearest active retailer. c) If the owner is not the original owner, the VIN is assigned to the nearest active retailer. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 4 of 48 RETAILER PROGRAM RESPONSIBILITY Any vehicles listed in a recall/campaign that are in retailer stock must be: • Immediately identified. • Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair. • Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin. Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle, provided that parts are available to complete this recall. PARTS INFORMATION The current part numbers required for this recall are the passenger airbag inflator kits or modules listed below: Applicability Part Number Type Order Qty. 2003-2004 MY Legacy 2003-2004 MY Outback 2003-2006 MY Baja 98279AE04A Module 1 2005-2009 MY Legacy 2005-2009 MY Outback 98279AG05A or B Inflator 1 SOA963W110* Non-Woven Material 2010-2014 MY Legacy 2010-2014 MY Outback 98279AJ06A Module 1 2004-2005 MY Impreza 2004-2005 MY WRX & STI 98279FE070 Inflator 1 2006-2007 MY Impreza 2006-2007 MY WRX & STI 98279FE12A Module 1 2008-2011 MY Impreza 2008-2014 MY WRX & STI 98279FG07B Module 1 2009-2013 MY Forester 98279SC05B Module 1 * Use part number SOA635079 to claim for non-woven material. REMINDERS: • Always order the most up-to-date replacement parts based on the specific VIN being repaired. • One sheet of the SOA963W110 non-woven material is enough for approximately 8 vehicles. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 5 of 48 Continued… PART RETURN PROCEDURES Please review the ‘Inflator/Module Return’ instructions included as ‘Appendix A’ of this bulletin carefully. • A company called Takata XPO will arrange pick up of the removed inflators/modules and return them to Takata. • FedEx will no longer handle the return shipments as with previously issued Takata recalls. However, if you do not have a large amount of inflators/modules to pick up, you may be directed to use FedEx for return. Please follow the instructions given to you by Takata XPO. • Once a month or upon accumulating 200 kits for return (whichever comes first), please call Takata XPO at 1-877-650-3476 for pick up. Please see step 6 (on pg. 30) of the return instructions. • If you continue to receive inventory of inflators with the original FedEx documentation, please follow the instructions in step 4b. of the new ‘Inflator Returns’ instructions. DO NOT CALL FEDEX. • Upon claim approval and where applicable, Subaru of America, Inc. will generate a Part Return Notice requesting the old and new inflator serial number information only. DO NOT WAIT FOR TAKATA XPO TO PICK UP THE INFLATOR/MODULE TO SEND THIS INFORMATION TO THE PARTS COLLECTION CENTER (PCC). • IMPORTANT: Each removed airbag inflator/module must be returned directly to the supplier, Takata USA, in the same box in which the new one was received. The shipping box contains a bar code label, which will be used by Takata USA to document the replacement of the old inflator/module with the new inflator/module. Therefore, it is very important for the removed inflator/module be returned in the exact same box which contained the newlyinstalled inflator/module for that vehicle. If the original box cannot be re-used, please refer to the shipping instructions under “Requesting a new box/ shipping labels.” • IMPORTANT: When affixing the shipping label to the Shipping Box do not obstruct the bar code label. • A completed SOA Warranty Parts Tag (MSA5W1901A) must be attached to the returned inflator/module. The tag must contain the following information: claim number, repair date, full 17-digit VIN, and mileage. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 6 of 48 SOA PART RETURN NOTICE INFORMATION IMPORTANT NOTE: The following information is applicable to SOA and Subaru Distributors Corporation (SDC) retailers ONLY. Subaru New England (SNE) retailers will continue to follow the procedures currently in place as supplied below. All SOA and SDC retailers are required to enter BOTH the newly-installed (replacement) and the removed (original) serial numbers for the airbag inflator (or module assembly) into the supplied fields as shown in the screen shot below. Claims will not receive an “Approved” status without the serial number information being entered in the appropriate fields in the Recall Claim Entry system. As a result of adding these new required entry fields, Part Return Notices will no longer be generated. The information below is applicable to SNE retailers only: • Upon claim approval and where applicable, Subaru of America, Inc. will generate a Part Return Notice requesting information only. • To ensure proper claim credit where applicable, the old and new inflator/module serial numbers must be recorded on the Part Return Notice and sent to SOA Part Collection Center (PCC) as instructed on the return notice. • Where applicable, the completed Part Return Notice should then be sent using the YRC web portal and utilizing the “Ship Small Parcel” link which will direct the user to the appropriate UPS web page application to complete the shipment. Please keep the UPS tracking number for your records. • DO NOT WAIT FOR TAKATA XPO TO PICK UP THE INFLATOR/MODULE TO SEND THIS INFORMATION TO THE PCC. Under no circumstances should any airbag inflators or modules be sent to Subaru of America, Inc. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 7 of 48 SERVICE PROCEDURE This safety recall involves the inspection and/or replacement of the passenger-side front air bag inflator or module. As previously communicated, this phase of the Takata recall will include vehicles which previously had an interim repair performed under the current Takata recalls. Interim repairs, also referred to as likefor- like repairs, involved the installation of a non-desiccated PSAN Takata-sourced inflator, prior to the availability of final repair parts which do not contain PSAN. IMPORTANT: Inspection of the airbag inflator MUST be performed on ALL affected vehicles BEFORE proceeding with any part replacements. Use the charts on pages 10 and 11 as a guide when performing the inspection to determine if the currently installed airbag inflator is either a Takata or ZF / TRW manufactured part. If inspection determines the airbag inflator or module assembly requires replacement, refer to the Table of Contents below for the applicable Service Procedure. As previously communicated, this phase of the Takata recall will include vehicles which previously had an interim repair performed under the current Takata recalls. Interim repairs, also referred to as likefor- like repairs, involved the installation of a non-desiccated PSAN Takata-sourced inflator, prior to the availability of final repair parts which do not contain PSAN. VERY IMPORTANT: Failure to follow these service procedures carefully and correctly may result in an accidental deployment of the inflator and potentially cause serious injury. Please read through and understand these procedures COMPLETELY before beginning repairs. In addition, proper operation of the airbag after reassembly may be compromised if these service procedures are not followed. As additional service procedures are developed for the other models affected by the expansion and implementation of this recall campaign, they will be added to this document and also made available on STIS. TABLE OF CONTENTS – SERVICE PROCEDURES Description Starting Page Number Airbag Inflator Inspection Guidelines 10 Service Procedure for 2010-2014MY Legacy / Outback Models, Airbag Module Assembly, Part Number: 98279AJ06A 12 Service Procedure for 2009-2013MY Forester (Part Number: 98279SC05B) and 2008-2011MY Impreza, and 2008-2014MY WRX & STI Models (Part Number: 98279FG07B), Airbag Module Assembly 14 Service Procedure for 2003-2004MY Legacy/Outback and 2003-2006MY Baja Models, Airbag Module Assembly, Part Number: 98279AE04A 16 Service Procedure for 2005-2009MY Legacy / Outback Models, Inflator Type 2, Part Number: 98279AG05A or B 20 Service Procedure for 2004-2005MY Impreza, WRX, and STI Models, Inflator Type 2, Part Number: 98279FE070 30 Service Procedure for 2006-2007MY Impreza, WRX and STI Models, Airbag Module Assembly, Part Number: 98279FE12A 38 Appendix B (2003MY Legacy, Outback, and Baja models ONLY) 47 Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 8 of 48 Tools Required: DESCRIPTION BRAND OR TYPE QUANTITY Pliers – 1 Wire Cutters – 1 Needle-Nose Pliers – 1 Torque Wrench Inch-Pound 1 Safety Goggles – 1 Flat-Blade Screwdriver – 1 Scissors – 1 Ratchet 1/4” Drive 1 8 mm and 10 mm Socket 1 ea. Airbag Deployment Fixture J-39401-B 1 Tether Clip Release Tool *See Page 9 for more information SOA635147 1 CAUTION: Before starting this service procedure, perform a visual inspection of both front airbags looking for any damage or abnormality. Next, turn the ignition switch to the “ON” position and confirm the airbag warning lamp illuminates then extinguishes normally. If it does not or if ANY concern is noted with the airbag system, STOP and report these findings to the customer BEFORE proceeding further. Any concerns identified with the airbag system (when no airbag deployment has occurred), are not related to this campaign and must be addressed separately. Even if the system has a concern, this may not preclude completion of this campaign. If you are unsure about proceeding, document and fully diagnose the concern then contact the SOA Technical Helpline to review your findings. It is in the best interest of the retailer to fully document any concerns found during this preliminary inspection and review with the customer BEFORE proceeding with the campaign service procedure. • Vehicles that do not contain Genuine Subaru airbags are not eligible for this recall repair. For more information on identifying counterfeit airbags and how to address related customer situations, please refer to STIS for the “Counterfeit Airbag Information” Dealer Advisory Bulletin dated October 25, 2012 by going to Subarunet>Service>STIS>Online Reference – choose Publication Type: ‘Other/Miscellaneous’ and search keywords: ‘Airbag’). • Do not proceed with this repair if your inspection reveals a non-Genuine Subaru airbag module has been installed in the vehicle. Follow the instructions described in the “Counterfeit Airbag Information” Dealer Advisory Bulletin. • IMPORTANT: Always examine airbag modules closely before and during removal. Confirm they match the photos of the Genuine Subaru airbag components supplied throughout this bulletin BEFORE proceeding. The photo below shows an example of an aftermarket or counterfeit airbag inflator. This photo is being provided as an example of what may be a wide variety of non-OEM components. • If an aftermarket or counterfeit passenger airbag or inflator is identified at any point during the campaign service procedure, STOP IMMEDIATELY. NEVER attempt to remove or otherwise disable any aftermarket or counterfeit device. • Document the presence of the aftermarket or counterfeit device on the repair order and with photos. Report this information immediately on a Quality Monitoring Report (QMR). IMPORTANT: When entering a related QMR, use failure code ULF and NOT the campaign fail code. • Once the QMR has been submitted, contact the Subaru Claims Helpline to discuss the details. They will advise you on how to proceed with treatment of the open campaign. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 9 of 48 The shape, holes, and copper-colored stud indicate this is not a Genuine Subaru inflator. NOTE: Some models utilize a “tether clip” to secure the upper portion of the “A” pillar trim. The tether clip is located just below where the “A” pillar trim meets the head liner. If the tether clip becomes damaged, it MUST be replaced. The illustrations and photos below show the location of the tether clip and how to release it. It is STRONGLY RECOMMENDED to use the release tool (p.n. SOA635147) specifically designed for tether clip removal. Each Retailer has been supplied with 2 of these tools. If the tool is unavailable, a needle-nosed plier can be used to CAREFULLY release the tether clip as shown in the illustration below. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 10 of 48 Continued… INSPECTION: How To Determine if the Installed Inflator Is Takata or ZF / TRW Model Years Carline Part Number Type Procedure / How to Identify ZF TRW End Collar Color ZF TRW: OK – Do NOT replace the Inflator or Module Assembly. Process Claim for INSPECTION ONLY. TAKATA: NG – Replace the Inflator or Module Assembly per the table. 2004-05MY IMPREZA WRX 98279FE070 98279FE07A Inflator 1) For these models, there is no need to remove any parts. 2) Check the inflator collar from the bottom backside of the instrument panel (IP) on the passenger side. • If the color of the collar is Pink, it is a ZF TRW inflator. • If no collar is found, it is a Takata inflator. Pink 2006-07MY 98279FE12A 98279FE12B Module Pink 2005-09MY LEGACY OUTBACK 98279AG05B Inflator 1) CAREFULLY remove the air conditioning vent duct on the passenger side. 2) Check the inflator collar inside the IP. • If the color of the collar is Pink, it is a ZF TRW inflator. • If no collar is found, it is a Takata inflator. Pink 2003-06MY Legacy Outback Baja 98279AE04A 98279AE04B Module IMPORTANT: For 2003MY ONLY see Appendix B on page 47 for more information. 1) Release the stoppers of the glovebox and open it fully. 2) Check for the inflator collar from the bottom (TIP: use a Mechanic’s mirror to make it easier). • If the color of the collar is Pink, it is a ZF TRW inflator. • If no collar is found, it is a Takata inflator. Pink Using a Mechanic’s Mirror to confirm the NG inflator. TIP: In some cases, removal of the module / dash cover assembly from the IP may be easier and quicker. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 11 of 48 Model Years Carline Part Number Type Procedure / How to Identify ZF TRW End Collar Color ZF TRW: OK – Do NOT replace the Inflator or Module Assembly. Process Claim for INSPECTION ONLY. TAKATA: NG – Replace the Inflator or Module Assembly per the table. 2008-14MY IMPREZA WRX 98279FG07A 98279FG07B Module 1) CAREFULLY remove the end panel of the IP on the passenger side. 2) Check the inflator collar inside the IP. • If the color of the collar is Pink, it is a ZF TRW inflator. • If no collar is found, it is a Takata inflator. Pink 2009-13MY FORESTER 98279SC05A 98279SC05B Module 1) CAREFULLY remove the end panel of the IP on the passenger side. 2) Check for the inflator collar inside the IP. • If the color of the collar is Pink, it is a ZF TRW inflator. • If no collar is found, it is a Takata inflator. Pink 2010-14MY LEGACY OUTBACK 98279AJ06A Module 1) CAREFULLY remove the end panel of the IP on the passenger side. 2) Check the harness connector color of the inflator inside the IP. • If the connector is Black/Yellow, it is a ZF TRW inflator. • If the connector is Solid Yellow, it is a Takata inflator. No End Collars Are Used Harness connector is a combination of Black and Yellow. Harness connector is Solid Yellow. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 12 of 48 *SERVICE PROCEDURE FOR 2010-14MY LEGACY / OUTBACK MODELS* Replacement Airbag Module Assembly Part Number: 98279AJ06A CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing any airbag module! STEP 1- PREPARATION: • Record the customer’s radio station presets (and Navigation favorites where applicable). • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Follow the procedures in the applicable Service Manual for removing the instrument panel assembly as required to access the passenger side airbag module. • Disconnect the wiring harness and remove the airbag module. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cell phones before proceeding. IMPORTANT: DO NOT destroy or damage the Shipping Box as it MUST be used for the original module’s return shipping. STEP 2- To access the passenger’s airbag module, the complete instrument panel assembly must be removed. Follow the procedures in the applicable Service Manual for removing the instrument panel assembly in addition to the necessary related interior trim components. NOTE: When removing the “A” pillar trim, be VERY CAREFUL not to damage the upper trim retaining (tether) clip. The clip is located just below where the trim panel meets the head liner. If the tether clip becomes damaged, it MUST be replaced. The illustrations below show how to release the tether clip and remove the “A” pillar trim. It is STRONGLY RECOMMENDED to use the release tool (p.n. SOA635147) specifically designed for tether clip removal. See pg. 8 of this bulletin for more information. Once the instrument panel assembly has been removed from the vehicle, CAREFULLY release the retaining claws and separate the airbag bag module. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 13 of 48 STEP 3- Install the new airbag module to the instrument panel. STEP 4- Reinstall the instrument panel assembly into the vehicle in reverse order of disassembly. Once the negative battery cable has been reconnected, turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the remaining components and reset the radio station presets (and Navigation favorites where applicable) to complete the procedure. STEP 5- If not already done, place the removed original air bag module in the Shipping Box, with a completed SOA warranty parts tag (MSA5W1901A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PART RETURN PROCEDURES” section of this bulletin for further return shipping instructions and information. Ensure both the removed and installed module serial numbers have been recorded correctly as previously instructed on the repair order hard copy before returning the removed part to your Parts Department. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS OR MODULE ASSEMBLIES BE RETURNED TO SUBARU OF AMERICA, INC. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 14 of 48 *SERVICE PROCEDURE FOR 2009-2013MY FORESTER and 2008-2011MY IMPREZA and 2008-2014 MY WRX and STI MODELS* Replacement Airbag Module Assembly Part Number 98279FG07B (Impreza, WRX and STI) and 98279SC05B (Forester) CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing any airbag module! STEP 1- PREPARATION: • Record the customer’s radio station presets (and Navigation favorites where applicable). • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Follow the procedures in the applicable Service Manual for removing the instrument panel assembly as required to access the passenger side airbag module. • Disconnect the wiring harness and remove the airbag module. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cell phones before proceeding. IMPORTANT: DO NOT destroy or damage the Shipping Box as it MUST be used for the original module’s return shipping. STEP 2- To access the passenger’s airbag module, the complete instrument panel assembly must be removed. Follow the procedures in the applicable Service Manual for removing the instrument panel assembly in addition to the necessary related interior trim components. NOTE: On FORESTER models, when removing the “A” pillar trim, be VERY CAREFUL not to damage the upper trim retaining (tether) clip. It is STRONGLY RECOMMENDED to use the release tool (p.n. SOA635147) specifically designed for tether clip removal. See pg. 8 of this bulletin for more information. The clip is located just below where the trim panel meets the head liner. If the tether clip becomes damaged, it MUST be replaced. The illustrations below show how to release the tether clip and remove the “A” pillar trim. On IMPREZA models, in place of the tether clip, the trim is secured by a screw accessible by removing the small access cover. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 15 of 48 Once the instrument panel assembly has been removed from the vehicle, CAREFULLY release the retaining claws and separate the airbag bag module. STEP 3- Install the new airbag module to the instrument panel. STEP 4- Reinstall the instrument panel assembly into the vehicle in reverse order of disassembly. Once the negative battery cable has been reconnected, turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the remaining components and reset the radio station presets (and Navigation favorites where applicable) to complete the procedure. STEP 5- If not already done, place the removed original air bag module assembly in the Shipping Box (or into the returnable shipping box), with a completed SOA warranty parts tag (MSA5W1901A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PART RETURN PROCEDURES” and Appendix “A” sections of this bulletin for further return shipping instructions and information. Ensure both the removed and installed module serial numbers have been recorded correctly as previously instructed on the repair order hard copy before returning the removed part to your Parts Department. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS OR MODULE ASSEMBLIES BE RETURNED TO SUBARU OF AMERICA, INC. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 16 of 48 *SERVICE PROCEDURE FOR 2003-2004MY LEGACY / OUTBACK AND 2003-2006MY BAJA MODELS* Replacement Airbag Module Assembly Part Number: 98279AE04A IMPORTANT: For 2003MY vehicles ONLY, see Appendix B on page 47, BEFORE proceeding. IMPORTANT NOTES: The new module assembly does not include the lid (outer trim cover). In this procedure, the lid is transferred to the new module from the original. In an extremely rare case where a lid gets damaged during the transfer, part numbers for replacements are provided below. Description Part Number Color AIR B MOD P KIT LID 98279AE05ADG Brown 98279AE05AML Black CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing any airbag module! STEP 1- PREPARATION: Before proceeding, confirm the airbag lamp cycles on and then off normally as part of the self-check and using SSM, confirm there are no DTCs stored in the airbag system. Inspect the dash area around the passenger airbag module for any marks or damage. Document and photograph any conditions observed before starting this procedure. • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Remove the glove box assembly following the procedure in the applicable Service Manual and using the tips below. o The glove box is held in place by 8 screws. The 2 upper left and right hand corner screws have a distinctive gold finish and 10mm hex head. It is helpful to leave these 2 screws until last when removing and install first during replacement to support the weight of the assembly. o It is necessary to remove the knockout plugs (stopper in the Service Manual) to gain access to all the mounting screws. o It is possible to leave the stoppers in place during servicing by carefully bending in the sides of the glove box until the stoppers are cleared. • To prevent damage, do not bend them in any further than necessary. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cell phones before proceeding. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 17 of 48 • Disconnect the airbag module harness connector (A) and release it from the support beam bracket. • Remove the 3 retaining bolts and CAREFULLY remove the airbag module from the vehicle by carefully releasing the cover tabs from the underside of the dash and pushing the module up and out. Use caution and protective coverings to avoid damaging the dashboard pad. Place the airbag module on a clean cloth to protect the module lid from scuffs, scratches or other damage. STEP 2- TRIM COVER / LID REMOVAL: VERY IMPORTANT: Before removing the original trim cover / lid from the module, note the orientation of the cover in relation to the module as the module can be installed upside down in the cover. (TIP: The bottom or harness side goes toward the “SRS AIRBAG” side of the cover as shown.) CAUTION: During cold temperatures always let the cover warm to room temperature before attempting claw removal. In all cases, limit any distortion of the airbag cover to avoid damaging it. • Using a trim clip removal tool and starting on the harness-side of the module assembly as shown in the sequence below, CAREFULLY insert the tool and twist ONLY AS MUCH AS IS REQUIRED to release the slightly longer center retaining claw from the trim cover. Once released with the tool, the other 6 claws will release easily by hand. • Rotate the inflator portion of the assembly outward from the cover to release the 7 label-side claws and separate the cover from the module. No tool is required as all the 7 label-side claws are the same size. Serial Number FIGURE1 Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 18 of 48 Trim Clip Removal Tool Inserted Twisting the Tool and Releasing Center Claw All Harness-Side Claws Released Center Claw Released Serial Number Inside view of a damaged cover, shows tearing and material missing. This cover must be replaced. OK Close-up of a witness mark left behind by the inside of the center retaining claw. This is normal and acceptable. There is no need to replace the cover for this. Step 3- Confirm the orientation is correct as outlined earlier in this bulletin. Refit the original cover, if reusable, onto the replacement module assembly. Make sure all the claws are fully engaged (see Figure 1 above). When properly installed, the cover should feel loose with a small amount of freeplay. If the cover is tight (no freeplay or looseness), it most likely is not fully engaged onto the claws. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 19 of 48 Step 4- VERY IMPORTANT: Record the alpha-numeric serial numbers for BOTH the original and the replacement module assemblies on the hard copy of the Repair Order. See pages 17 & 18 for serial number location photos. For SOA and SDC Retailers ONLY, this information will be required for claim approval. For SNE retailers, this information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. Step 5- After confirming the cover is properly fitted to the module, reinstall the module assembly in reverse order of disassembly. Before installing the glove box assembly, reconnect the negative battery cable. Turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the glove box assembly. Step 6- Place the removed module assembly into the returnable shipping box. Refer to the SHIPPING DOCUMENTATION AND INSTRUCTIONS (Appendix A) found toward the end of this bulletin. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIRBAG MODULES BE RETURNED TO SUBARU OF AMERICA, INC. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 20 of 48 *SERVICE PROCEDURE FOR 2005-2009MY LEGACY / OUTBACK MODELS* Inflator Type 2, Inflator Kit Part Number: 98279AG05A or B CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing any airbag module! STEP 1- PREPARATION: • Record the customer’s radio station presets (and Navigation favorites where applicable). • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Follow the procedures in the applicable Service Manual for removing the instrument panel assembly as required to access the passenger side airbag module. • Disconnect the wiring harness and remove the airbag module. • Secure the removed airbag module to the Airbag Deployment Fixture (part number J-39401-B). IMPORTANT NOTE: The photos available at the time of this procedure’s preparation do not show the removed airbag module assembly as being secured to the J-39401-B Airbag Deployment Fixture during inflator replacement. Subaru of America, Inc. STRONGLY RECOMMENDS ALWAYS utilizing a J-39401-B fixture whenever performing ANY airbag inflator replacement service procedure. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cell phones before proceeding. IMPORTANT: DO NOT destroy or damage the Kit Box as it MUST be used for the original inflator’s return shipping. Open the Kit Box and confirm all the necessary components are included: • 4 Self-Locking nuts • New Type 2 Inflator (pink collars on each end identify it as the replacement part) • New Inflator Harness • 1 new Stopper Plate (A) • Heat Insulating Plate • Electro-Tap (red shorting crimp connector) • Shipping Documentation Inspect the new Type 2 inflator to confirm the locating protrusions on each of the pink collar portions are aligned as shown below. The “short” collar can be rotated as needed to align it with the protrusion on the “long” collar if necessary. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 21 of 48 STEP 2- To access the passenger’s airbag module, the complete instrument panel assembly must be removed. Follow the procedures in the applicable Service Manual for removing the instrument panel assembly in addition to the necessary related interior trim components. NOTE: When removing the “A” pillar trim, be VERY CAREFUL not to damage the upper metal retaining clip. The clip is located just below where the trim panel meets the head liner. If the metal retaining clip becomes damaged or separated from the trim panel, the trim panel MUST be replaced as the clip is not available separately. Use a plastic trim tool to push and release the upper portion of the metal clip from the body. Be careful to not pull the trim panel open any further than necessary to gain access for releasing the clip. There is a plastic retaining clip in the lower portion of the trim panel which will release easily once the upper retaining clip is loose. At reassembly and using a plastic trim tool, make sure the inner lip of the door weatherstrip overlaps the outer fabric edge of the trim panel to help secure it. Once the instrument panel assembly has been removed from the vehicle, CAREFULLY release the retaining claws and separate the airbag bag module. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 22 of 48 REMINDER: It is STRONGLY RECOMMENDED the removed airbag module ALWAYS be mounted to the Airbag Deployment Fixture (part number J-39401-B and file photo shown below) to better secure it during the inflator replacement procedure. When mounting the module to the fixture, pay close attention to the harness routing. Always perform this work in an area away from others to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into account to avoid possible hazards should an inadvertent deployment occur or sources of static or other electricity that could potentially induce such a deployment. STEP 3- Remove the harness tube from the retainer bracket holders. STEP 4- Using a scissor or wire cutter (no knives or razors) CAREFULLY cut the black harness cover tube (approximately 1 1/2 inches) enough to expose the blue and white wires inside and provide enough room to install the Electro-Tap (shorting) connector. TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES! Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 23 of 48 STEP 5- Short the white and blue wires together by installing the Electro-Tap connector. The connector creates a short circuit which acts as a safeguard to prevent against static discharge that may deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the connector together, one section at a time. STEP 6- Once the Electro-Tap connector is fully crimped in place, cut the white and blue wires on the body harness connector side of the Electro-Tap connector. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 24 of 48 STEP 7- Loosen and remove the four (4) 10mm self-locking nuts and discard them. VERY IMPORTANT: Under no circumstances should any impact or power tools be used when performing these procedures. HAND TOOLS ONLY! NOTE: NEVER ATTEMPT TO REMOVE THE HARNESS CONNECTORS FROM THE INFLATOR! STEP 8- With the self-locking nuts removed, slide the original inflator out of the mounting bracket. Place the removed original air bag inflator back into the “cradle” of the Kit Box insert. STEP 9 – VERY IMPORTANT: Record the 11-digit alpha-numeric serial number for both the new Type 2 and the original Type 1 inflators on the hard copy of the Repair Order. For SOA and SDC Retailers ONLY, this information will be required for claim approval. For SNE retailers, this information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 25 of 48 STEP 10- CAREFULLY remove the airbag from the mounting bracket (case). STEP 11- CAREFULLY Install the heat insulating plate into the back (inflator) side of the airbag as shown in photo 1 below. The plate can only be installed in one direction. Make sure the 2 retaining claws come through the corresponding holes in the insulator plate as shown in photo 2. The airbag is ready to refit to the mounting bracket in photo 3 and is being reinstalled in photo 4. 1 2 3 4 Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 26 of 48 STEP 12- Install the new Stopper Plate (A) onto the mounting bracket. Stopper Plate (A) STEP 13- Install the new inflator into the mounting bracket with the short pink collar end toward the new Stopper Plate (A). Align the protrusion on the end of the collar with the notch in the stopper plate. There is also a tab on the inside of Stopper Plate (A) which will align with the notch in the end of the collar. When properly installed the collar will be tight against the plate with no gap. IMPORTANT: Do not peel the white harness connection dust cover at this time. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 27 of 48 STEP 14- Install the original stopper plate onto the opposite end of the mounting bracket / inflator in the same manner as described in STEP 13 above. Rotate the inflator as needed to insure there is no gap between the collar and stopper plate. NOTE: Stopper plates only fit one way as their holes are offset. STEP 15- Reinstall the 4 NEW self-locking nuts. SLOWLY tighten (to prevent over-tightening) then torque the nuts to 31-38 inch-pounds. When complete, use a marker to indicate they have been fully tightened. STEP 16- The new inflator wiring harness has 2 “sides” with 2-pin connectors on both ends. The side with the black harness tube goes with the black inflator connector and the other side (yellow harness tube) will connect to the orange connector. The end of the inflator aligned with the new Stopper Plate (A) will have a black harness connector while the connector on the opposite end of the inflator will be orange. This makes it impossible to install the harness backwards as the tangs (shown in Step 17) are also in different positions. BEFORE connecting the harness to the inflator, make sure the harness is not twisted as shown below. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 28 of 48 STEP 17- Peel off one white dust cover and CAREFULLY align the tang of the new harness connector with the receiving slot in the inflator connector. This assures proper routing of the harness in relation to the airbag assembly mounting bracket. IMPORTANT: NEVER PEEL BOTH THE WHITE DUST COVERS OFF AT THE SAME TIME! STEP 18- After connecting both sides of the harness, refit the harness cover tube back into the mounting brackets. VERY IMPORTANT: After connecting the new harness to the inflator, both sides MUST be routed as shown in the “New Harness Properly Installed” photo below. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 29 of 48 New Harness Properly Installed STEP 19- Refit the airbag module to the instrument panel. TIP: To eliminate a possible source of a rattling sound from the dash, wrap the 2 hooks and locator pin with non-woven material, p.n. SOA963W110 (or an equivalent self-adhesive foam) as shown below. Hook Hook Locator Pin REMINDER: One sheet of the SOA963W110 non-woven material is enough for approximately 8 vehicles. STEP 20- Reinstall the instrument panel assembly into the vehicle in reverse order of disassembly. Once the negative battery cable has been reconnected, turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the remaining components and reset the radio station presets (and Navigation favorites where applicable) to complete the procedure. STEP 21- If not already done, place the removed original air bag inflator in the “cradle” of the Kit Box insert, with a completed SOA warranty parts tag (MSA5W1901A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PART RETURN PROCEDURES” section of this bulletin for further return shipping instructions and information. Ensure both the removed and installed inflator serial numbers have been recorded correctly as previously instructed on the repair order hard copy before returning the removed part to your Parts Department. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 30 of 48 *SERVICE PROCEDURE FOR 2004-2005MY IMPREZA, WRX AND STI MODELS* Inflator Type 2, Part Number 98279FE070* CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing the airbag module! STEP 1- PREPARATION: • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Remove the glove box assembly following the procedure in the applicable Service Manual. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cellphones before proceeding. • Disconnect the airbag module harness connector from the support beam bracket. • Remove the 3 retaining bolts and CAREFULLY remove the airbag module from the vehicle and place it on a clean cloth to protect the dash trim surface portion from damage. NOTE: There may be a Security Module secured with the lower airbag module mounting bolt on some models. IMPORTANT: DO NOT destroy or damage the kit box as it MUST be used for the original inflator’s return shipping. • Open the Kit Box and confirm all the necessary components are included: 4 Self-Locking nuts New Type 2 Inflator (pink collars on each end identify it as the replacement part) New Inflator Harness New Stopper Plate Electro-Tap (red shorting crimp connector) 1 ½” X 2 ¼” piece of self-adhesive Sponge Tape Shipping Documentation and Instructions Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 31 of 48 IMPORTANT: The removed airbag module must be mounted to the Airbag Deployment Fixture (part number J-39401-B) as shown in the photo below to better secure it during the inflator and wiring harness component replacement procedures. Always perform this work in an area away from others to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into account to avoid possible hazards should inadvertent deployment occur or sources of static or other electricity that could potentially induce such a deployment. STEP 2- Peel the Sponge Tape and remove the harness clip from the retainer bracket by pushing the tangs inward with a flat-blade screwdriver as shown below. Always remove any Sponge Tape adhesive residue from the airbag mounting bracket using mild solvent on a clean shop cloth. CAUTION: Never use any silicone-based products for this purpose. STEP 3- CAREFULLY cut the yellow harness cover enough (approximately 2 inches) to expose the 2 red (or yellow) wires inside and provide enough room to install the Electro-Tap (shorting) connector using a wire cutter or scissor (no knives or razors). TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES! Red Wires Yellow Wires Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 32 of 48 STEP 4- Short the 2 wires together by installing the Electro-Tap connector. The connector creates a short circuit which acts as a safeguard to prevent against static discharge that may deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the connector together, one section at a time. This tab MUST be cut off Insert 1 wire in the Electro-Tap Fold 2 3 4 Crimp closed with pliers Place the other wire in the Electro-Tap, fold then crimp closed with pliers 5 STEP 5- Once the Electro-Tap connector is fully crimped in place, cut the 2 wires on the body harness connector side of the Electro-Tap connector. CUT VERY IMPORTANT: Under no circumstances should any impact or power tools be used when performing these procedures. HAND TOOLS ONLY! STEP 6- Remove the two 8mm self-locking nuts securing the stopper plate. Loosen but do not remove the other two nuts on the mounting bracket as leaving them in place will help keep the airbag assembly together. Remove Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 33 of 48 STEP 7- With the stopper plate removed and the other 2 self-locking nuts loosened, unseat the inflator off the mounting bracket end plate then rotate it slightly CLOCKWISE to make it easier to remove as shown in the photo to the right. Slide the inflator out of its mounting while feeding the cut off portion of the wiring harness through the “D-Shaped” hole in the end of the mounting bracket. NEVER ATTEMPT TO REMOVE THE HARNESS FROM THE INFLATOR! Place the removed original air bag inflator in the “cradle” of the Kit Box insert. STEP 8- VERY IMPORTANT: Record the 11-digit alpha-numeric serial number for both the removed (Type 1) and 14-digit numeric serial number for the new (Type 2) inflator on the Repair Order hard copy. For SOA and SDC Retailers ONLY, this information will be required for claim approval. For SNE retailers, this information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. TYPE 1 TYPE 2 STEP 9- Inspect the new Type 2 inflator to confirm the locating protrusions on each of the pink collar portions are aligned as shown below. The “short” collar can be rotated as needed to align it with the protrusion on the “long” collar if necessary. NOTE: The Type 2 inflator is installed in the opposite direction of the original. This change puts the connector on the other end. The new harness has been extended approximately 2” to compensate. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 34 of 48 STEP 10- Install the new inflator into the mounting bracket, short collar with the “blank” (no harness connector) end going in first. The protrusion on the short collar will fit in the gap at the bottom of the fixed stopper plate portion. At the same time, the ridge portion of the inflator side of the stopper plate will fit into the “notch” in the end of the collar. When properly installed, the end of the inflator will be seated tight against the mounting bracket with NO gap. DO NOT peel the white harness connection dust cover at this time. STEP 11- Install the new stopper plate over the harness connector end of the new inflator. Always hold the stopper plate tight against the inflator as shown when installing and tightening the NEW self-locking nuts. NEVER reuse the original nuts. Remove the 2 nuts still installed on the mounting bracket and replace them with 2 NEW self-locking nuts. Once all 4 NEW nuts are in place, torque to 31 – 38 inch pounds in the new sequence shown below. Use a marker to mark the nuts after torqueing indicating they have been fully tightened. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 35 of 48 1 3 2 4 STEP 12- Peel off the white dust cover and CAREFULLY align the tang of the new harness connector with the receiving slot in the inflator connector. This assures proper routing of the harness in relation to the airbag assembly mounting brackets. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 36 of 48 STEP 13- Reinstall the wiring harness retaining clip into its position on the mounting bracket. IMPORTANT: Confirm the harness is not twisted at the inflator connector as shown below. STEP 14- Peel the adhesive backing and install the new Sponge Tape onto the yellow harness tube first then adhere it to the airbag mounting bracket as shown in the illustrations below. Placement of Sponge Tape IMPORTANT: The Sponge tape must be installed more than half-way around the yellow harness tube. Harness Sponge Tape Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 37 of 48 Completed “Type 2” Assembly STEP 15- Reinstall the airbag assembly into the vehicle in reverse order of disassembly. NOTE: If the accessory security module is installed to one of the airbag module mounting bolts, torque that specific bolt to 7.5 +/-1ft. lb. rather than the normal 5.4 ft. lb. specified in the Service Manual. Before installing the glove box assembly, reconnect the negative battery cable. Turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the glove box assembly while making sure the cord loop for the opening dampener (if equipped) stays connected to complete the procedure. STEP 16- Place the removed air bag inflator in the “cradle” of the Kit Box insert, with a completed SOA warranty parts tag (MSA5W1901A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PARTS RETURN PROCEDURES” section of this bulletin (page 4) for further return shipping instructions and information. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 38 of 48 *SERVICE PROCEDURE FOR 2006-2007MY IMPREZA, WRX and STI MODELS* Replacement Airbag Module Assembly Part Number: 98279FE12A IMPORTANT NOTES: The new module assembly does not include the lid (outer trim cover). In this procedure, the lid is transferred to the new module from the original. In an extremely rare case where a lid gets damaged during the transfer, the part number for a replacement lid is 98279FE19AOE. CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing any airbag module! STEP 1- PREPARATION: • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. o Remove the glove box assembly following the procedure in the applicable Service Manual and using the tips below. The glove box is held in place by 7 screws. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cell phones before proceeding. • Disconnect the airbag module harness connector (A) and release it from the support beam bracket. • Remove the 3 retaining bolts and CAREFULLY remove the airbag module from the vehicle and place it on a clean cloth to protect the dash trim outer surface portion from damage. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 39 of 48 STEP 2- TRIM COVER REMOVAL • Using a trim clip removal tool and starting on the harness-side of the module assembly as shown in photos and sequence below, CAREFULLY insert the tool and twist ONLY AS MUCH AS IS REQUIRED to release the slightly longer center retaining claw from the trim cover. Once released with the tool, the other 6 claws will release easily by hand. • Rotate the inflator portion of the assembly outward from the cover to release the 7 label-side claws and separate the cover from the module. No tool is required as all the 7 label-side claws are the same size. Serial Number Twisting the Tool and Releasing Center Claw Center Claw Released • Once all the harness-side retaining claws are released (EASILY done once the center claw is released), CAREFULLY separate the inflator module from the cover. After the harness-side of the module is free from the cover (2), simply rotate it to unhook the label-side retaining claws. Remove the cover completely as shown in (3) below. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 40 of 48 1 Serial Number 2 3 Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 41 of 48 • Inspect the claw openings on the outside and inside of the cover for damage. If any found to look like the NG example photo below, the cover must be replaced. Inside view of a damaged cover, shows tearing and material missing. This cover must be replaced. Close-up of a witness mark left behind by the inside of the center retaining claw. This is normal and acceptable. There is no need to replace the cover for this. OK Step 3- Refit the cover onto the replacement module assembly, making sure all the claws are fully engaged (see Figure 1 above). For this application, the cover will only fit on the module one way. When properly installed, the cover should feel loose with a small amount of freeplay. If the cover is tight (no freeplay or looseness), it most likely is not fully engaged onto the claws. Step 4- VERY IMPORTANT: Record the alpha-numeric serial numbers for BOTH the original and the replacement module assemblies on the hard copy of the Repair Order. See page 39 & 40 for serial number location photos. For SOA and SDC Retailers ONLY, this information will be required for claim approval. For SNE retailers, this information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. Step 5- Place the removed module assembly into the returnable shipping box. Refer to the SHIPPING DOCUMENTATION AND INSTRUCTIONS: (Appendix A) found toward the end of this bulletin. Step 6- After confirming the cover is properly fitted to the module, reinstall the module assembly in reverse order of disassembly. The retaining tabs around the perimeter of the cover must also be fully seated so it sits flush with the surrounding dash pad surface. Before installing the glove box assembly, reconnect the negative battery cable. Turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the glove box assembly to complete the procedure. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIRBAG MODULES BE RETURNED TO SUBARU OF AMERICA, INC. Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 42 of 48 RECALL IDENTIFICATION LABEL Type or print the necessary information on a Recall Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. Part Number Applicability Description Order Quantity MSA6P1302 All models Campaign Completion Labels (contains one sheet of 20 labels) 1 CLAIM REIMBURSEMENT AND ENTRY PROCEDURES Credit to perform this recall will be based on the submission of properly completed repair order information. Retailers may submit claims through ‘Vehicle Claim Entry’ on Subarunet.com. Carline/MY Applicability for PASSENGER AIRBAG INFLATOR To be used when claiming for INSPECTION ONLY (Confirming the vehicle is equipped with a ZF / TRW inflator) Labor Operation # Labor Time Fail Code Claim Type 2003-04MY Legacy / Outback & 2003-06MY Baja** A182-038 0.3 TKA-20 TKB-20 TKC-20 RC 2005-09MY Legacy / Outback 0.3 2010-14MY Legacy & Outback 0.3 2009-13MY Forester 0.3 2004-07MY Impreza 0.2 2008-11MY Impreza & 2008-14MY WRX / STI 0.3 Carline / MY Applicability for PASSENGER INFLATOR / MODULE ASSEMBLY REPLACEMENT (includes Inspection) Labor Operation # Labor Time Fail Code Claim Type 2003-04MY Legacy / Outback & 2003-06MY Baja (M) A182-031 0.8 TKA-20 TKB-20 TKC-20 RC 2005-09MY Legacy / Outback (I) 1.8 2010-14MY Legacy & Outback (M) 3.0 2009-13MY Forester (M) 1.6 2004-05MY Impreza, WRX & STI (I) 0.8 2006-07MY Impreza, WRX & STI (M) 0.8 2008-11MY Impreza & 2008-14MY WRX / STI (M) 1.6 (M) = AIRBAG MODULE ASSEMBLY Replacement (I) = INFLATOR ONLY Replacement **NOTE: On 2003MY ONLY Legacy Outback and Baja models, the complete quote “7LF” 11-digit airbag module serial number MUST be recorded during inspection and entered into the Miscellaneous Detail field as part of the campaign completion/claim entry process. Refer to Appendix B starting on pg. 47 for more information. TKA-20 TKB-20 TKC-20 Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 43 of 48 OWNER NOTIFICATION LETTER SAFETY RECALL NOTICE This is an important Safety Recall. The remedy will be performed at no charge to you. Recall: XXX-20 NHTSA ID: XXX-XXX URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below January 2020 Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2014 model year Legacy and Outback vehicles, 2003-2006 model year Baja vehicles, 2009-2013 model year Forester vehicles, 2004-2011 model year Impreza vehicles, and 2004-2014 WRX (including STI) vehicles equipped with a non-desiccated Takata-sourced passenger-side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. Our records indicate that the vehicles included in this safety recall may have had an interim (“like-for-like”) repair performed under a previous air bag recall, to reduce the risk of injury before final remedy parts were available. You received this notice because our records indicate that you own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD Despite the previous recall repair for a “like-for-like” air bag inflator replacement, vehicles containing a Takatasourced passenger-side frontal air bag inflator remain susceptible to propellant degradation occurring after longterm exposure to high absolute humidity, temperature and temperature cycling. Over time, this could cause the inflator within the air bag to explode when the passenger’s frontal air bag deploys in a crash. If the air bag inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. WHAT SUBARU WILL DO Subaru will inspect your vehicle to confirm the type of replacement front passenger air bag inflator that was installed in your vehicle under the previous recall. The inspection will be performed at no charge to you. If it is confirmed that your vehicle contains a “like-for-like” air bag inflator, Subaru will replace it with a final remedy non-Takata sourced inflator at no charge to you. WHAT YOU SHOULD DO You should immediately contact any authorized Subaru retailer (dealer) for an appointment to have this repair performed for free. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator ranges from less than one hour to approximately three hours, depending on the model. Your retailer can provide you with an estimate of the overall time needed for this service visit, as it may be necessary to make your vehicle available for a longer period of time. Continued… Subaru of America, Inc PO Box 9103 Camden, NJ 08101-9877 844-373-6614 www.subaru.com Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 44 of 48 Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd. OWNER INFORMATION Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the Quick Links menu. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html, or call 1-844-373-6614. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/ vehicle-recalls/airbags.html, o llame al 1-844-373-6614. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Customer Support” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 9103, Camden, NJ 08101-9877 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 45 of 48 Continued… SHIPPING DOCUMENTATION AND INSTRUCTIONS (Appendix A) IMPORTANT NOTE: There are 2 different sets of instructions supplied in this section. The first page outlines the procedure for INFLATOR returns while the following page provides instructions for returning a COMPLETE MODULE assembly. 5. Shipping Instructions – Prepare the Pallet a) Accumulate and palletize Kits b) Arrange Kits on Pallet as pictured here • 20 boxes per row/layer (5×4) • 10 rows/layers per pallet (200 boxes) c) Shrink-wrap Kits to Pallet d) Affix Over-pack Label on (1) side of Pallet (Not on Top) NOTE INFLATOR RETURNS These Return Instructions are for the Continental US dealerships (48 States). NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada CANNOT follow below shipping instructions. Instead, dealerships in these locations MUST contact the following Takata/XPO USA representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email: MLGTakataRestraints_International@menloworldwide.com 1. Shipping Documents 8. Requesting a New Box / Shipping Labels If a new box or replacement shipping labels are needed, please contact the representative listed below by phone or email to request replacement materials. Primary Contact: Armando Gonzalez – Tel #: 210-250-5079 E-Mail: FieldAction.14305@menloworldwide.com To help expedite your request, please be prepared to provide the following information: a) Serial number on the original box b) What Type of shipping material needed • Replacement Box • Two Part Return Label • Bill of Lading • ERG Form c) Dealer Shipping Information • Contact name • Dealer Address • Phone Number 4b. Shipping Instructions – Label each Box a) If you continue receiving Inflator Kits with the original Fedex Documentation: 1. Peel off the backing of the Fedex Ground PRP Shipping label and affix to top of box to left of the Class 9 label. • Use the scribe line on the box as a guide • The FedEx Ground PRP Shipping label must not touch any portion of the printing to the right of the scribe line. 2. Discard the remaining Documentation 3. Do Not contact FedEx 3. Closure Instructions a) Close the top box flap, per box closure instructions located on front panel of box. 2. Packing Instructions a) Confirm box is in acceptable condition. If a new box is needed, follow the New Box instructions located In Box 8 of this page. b) Place the un-deployed air bag inflator in the “cradle” of the box insert. 6. Shipping Instructions – Schedule LTL Pickup a) Upon Accumulating 200 kits (1 Over-pack/Pallet) Minimum • Call XPO at 1-877-650-3476 • If 200 Kits have not been accumulated in 30 days, please call XPO for direction c) Have the following Information Available • Dealer # • Quantity of Over-packs/Pallets • Quantity of Passenger Inflator Kits on each Pallet • Email Address where shipping Documentation can be received a) Box Label • Supplied with each Kit • To be affixed to each box b) Over-pack Label • To be supplied by XPO. • To be affixed to the outside of each pallet c) Bill of Lading • To be supplied by XPO. • Print 2 copies: 1 for Dealer Records, 1 for LTL Driver d) ERG Document • To be supplied by XPO. • To be provide by the Dealer to the LTL Driver for each shipment 4a. Shipping Instructions – Label each Box a) New Labels will begin shipping in each kit starting mid August, 2015 Subaru Inflator Kit will contain this two-part label: Peel off ‘Ship To’ Label. Affix Label to Box. Do not cover up Class 9 Marking. 7. Shipping Instructions – Ship a) Give 1 Copy of BOL and 1 Copy of ERG to Driver b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 46 of 48 NOTE FULL MODULE RETURNS These Return Instructions are for the Continental US dealerships (48 States). NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada CANNOT follow below shipping instructions. Instead, dealerships in these locations MUST contact the following Takata/XPO USA representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email: MLGTakataRestraints_International@menloworldwide.com 1. Shipping Documents 3. Closure Instructions a) Close the top box flap, per box closure instructions located on front panel of box. 2. Packing Instructions a) Confirm box is in acceptable condition. If a new box is needed, follow the New Box instructions located In Box 8 of this page. b) Place the un-deployed air bag module in the “cradle” of the box insert. a) Box Label • Supplied with each Kit • To be affixed to each box b) Over-pack Label • To be supplied by XPO. • To be affixed to the outside of each pallet c) Bill of Lading • To be supplied by XPO. • Print 2 copies: 1 for Dealer Records, 1 for LTL Driver d) ERG Document • To be supplied by XPO. • To be provide by the Dealer to the LTL Driver for each shipment 4. Shipping Instructions – Label each Box a) New Labels will begin shipping in each kit starting mid August, 2015 Subaru Module Kit will contain this two-part label: Peel off ‘Ship To’ Label. Affix Label to Box. Do not cover up Class 9 Marking. 5. Shipping Instructions – Prepare the Pallet a) Accumulate and palletize Kits b) Arrange Kits on Pallet as pictured here • 15 boxes per row/layer (5×3) • 5 rows/layers per pallet (75 boxes) c) Shrink-wrap Kits to Pallet d) Affix Over-pack Label on (1) side of Pallet (Not on Top) 8. Requesting a New Box / Shipping Labels If a new box or replacement shipping labels are needed, please contact the representative listed below by phone or email to request replacement materials. Primary Contact: Armando Gonzalez – Tel #: 210-250-5079 E-Mail: FieldAction.14305@menloworldwide.com To help expedite your request, please be prepared to provide the following information: a) Serial number on the original box b) What Type of shipping material needed • Replacement Box • Two Part Return Label • Bill of Lading • ERG Form c) Dealer Shipping Information • Contact name • Dealer Address • Phone Number 6. Shipping Instructions – Schedule LTL Pickup a) Upon Accumulating 75 kits (1 Over-pack/Pallet) Minimum • Call XPO at 1-877-650-3476 • If 75 Kits have not been accumulated in 30 days, please call XPO for direction c) Have the following Information Available • Dealer # • Quantity of Over-packs/Pallets • Quantity of Passenger Inflator Kits on each Pallet • Email Address where shipping Documentation can be received 7. Shipping Instructions – Ship a) Give 1 Copy of BOL and 1 Copy of ERG to Driver b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 47 of 48 APPENDIX B NOTE: This information is applicable to 2003MY Legacy, Outback, and Baja models ONLY. Subaru of America, Inc. (Subaru) has been notified by SUBARU CORPORATION (SBR) that some early production 2003 MY Legacy, Outback, and Baja vehicles may have been incorrectly included in the list of vehicles requiring inflator replacement as part of the on-going Takata recalls listed above. • These early production 2003 MY vehicles (77,000) were equipped with inflators which do not contain ammonium nitrate. • These inflators which do not contain ammonium nitrate do not require replacement as part of any Subaru airbag recall. Description of the Remedy The inspection involves lowering of the glovebox to provide enough access to visually inspect the label on the airbag module. Labels containing “7LF” identify inflators WITHOUT ammonium nitrate and those with “7LG” identify inflators WITH ammonium nitrate as shown in the photos below. If the vehicle in question is identified as having an airbag inflator without ammonium nitrate installed, STOP and note the 11-digit serial number ONLY as no further action is required other than refitting the glove box. Only vehicles with airbag inflators containing ammonium nitrate are affected by this campaign. See the Claim Reimbursement and Entry Procedures at the end of this announcement for instructions on how to submit a claim for “Inspection Only” when an inflator without ammonium nitrate is identified. Inflator WITHOUT Ammonium Nitrate- Serial Number Label Location (2003 Legacy, Outback and Baja models only): Record this 11-digit number for claims purposes. • Additional 2003 Leg / Obk / Baja Module / Inflator Inspection info to add: If the serial number label is missing, illegible or if there is any uncertainty if the airbag module is affected by this Recall Campaign, follow the Counterfeit / Non-Genuine airbag inspection process provided above. Always take photos of the module showing the entire inflator along with an additional photo showing the area where the label should be as seen in the photos below. Next, submit a Quality Monitoring Report (QMR) requesting SOA review. A member of the Claims Team will contact the Retailer following review of the QMR submission with information on how to proceed. Continued… Bulletin Number: TKA-20R / TKB-20R / TKC-20R; Revised: 05/02/23 Page 48 of 48 Inflator WITH Ammonium Nitrate- Serial Number Label Location Label Detail Inflator WITH Ammonium Nitrate “7LG” AFFECTED Inflator WITHOUT Ammonium Nitrate “7LF” NOT AFFECTED Labor Description Labor Operation # Labor Time Fail Code Claim Type 2003MY LEGACY / OUTBACK / BAJA PASSENGER FRONT AIRBAG INFLATOR – INSPECTION ONLY (Vehicles equipped with inflator WITHOUT ammonium nitrate.) A182-038 0.3 TKA-20 TKB-20 TKC-20 (which ever is applicable) RC IMPORTANT NOTE: The complete 11-digit airbag module Serial Number MUST be recorded during inspection and entered into the Miscellaneous Detail field as part of the campaign completion / claim entry process. If you have any questions, please contact the Claims Helpline at 1-866-782-2782.

**************************************************************************************************************

Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: December 17, 2019 UPDATE: Takata ‘Like-for-Like Recalls’ – TKA20 (Zone A), TKB20 (Zone B), TKC20 (Zone C) As previously communicated, the next phase of the Takata recalls will be launched early next year. That phase will include approximately 500,000 Subaru vehicles which previously had an interim repair performed under the current Takata recalls. Interim repairs, also referred to as like-for-like repairs, involved the installation of a non-desiccated PSAN Takata-sourced inflator, prior to the availability of final repair parts which do not contain PSAN. Background The National Highway Traffic Safety Administration (NHTSA) is prioritizing the recalls of all non-desiccated Takata-sourced air bag inflators containing the propellant Phase Stabilized Ammonium Nitrate (PSAN) based on the risk of injury or death to vehicle occupants. NHTSA has ordered the affected automakers to prioritize the Takata recalls by age and location history of the vehicles. To do so, NHTSA has established three geographical Zones – A, B, and C – based on the level of heat and humidity. For general information regarding the Takata recalls, you may visit NHTSA’s website at https://www.nhtsa.gov/equipment/takata-recall-spotlight. Parts Information and Repair Procedures The TKA20/TKB20/TKC20 bulletin will be posted to STIS once affected vehicle information is loaded into the system in early January. Affected Vehicles and Owner Notification Retailer affected vehicle counts by MY/carline will be distributed to all Regional/Distributor offices this week to assist with capacity planning purposes. Lists of the affected VINs will be distributed before owner notification begins. Owner notification will begin January 7, 2020 and will be phased in weekly mail drops through the end of February. Listed below is the current mailing plan, based on the model year (MY) of the affected vehicles: • January 7: 2003-2004 MY • January 16: 2005 MY • January 23: 2006-2007 MY • January 30: 2008 MY • February 6: 2009 MY • February 13: 2010 MY • February 20: 2011 MY • February 27: 2012-2014 MY If you have any questions, please contact the SOA Claims Helpline.

**************************************************************************************************************

Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: January 6, 2020 UPDATE: Takata ‘Like-for-Like Recalls’ – TKA20 (Zone A), TKB20 (Zone B), TKC20 (Zone C) Owner notification will begin on Tuesday, January 7, 2020. Affected VINs will be loaded into the system and the TKA20/TKB20/TKC20 bulletin will be posted to STIS later today. Please refer to the remainder of this message for additional detail. As previously communicated, the next phase of the Takata recalls will be launched early next year. That phase will include approximately 500,000 Subaru vehicles which previously had an interim repair performed under the current Takata recalls. Interim repairs, also referred to as like-for-like repairs, involved the installation of a non-desiccated PSAN Takata-sourced inflator, prior to the availability of final repair parts which do not contain PSAN. Background The National Highway Traffic Safety Administration (NHTSA) is prioritizing the recalls of all non-desiccated Takata-sourced air bag inflators containing the propellant Phase Stabilized Ammonium Nitrate (PSAN) based on the risk of injury or death to vehicle occupants. NHTSA has ordered the affected automakers to prioritize the Takata recalls by age and location history of the vehicles. To do so, NHTSA has established three geographical Zones – A, B, and C – based on the level of heat and humidity. For general information regarding the Takata recalls, you may visit NHTSA’s website at https://www.nhtsa.gov/equipment/takata-recall-spotlight. Parts Information and Repair Procedures The TKA20/TKB20/TKC20 bulletin will be posted to STIS once affected vehicle information is loaded into the system later today. Affected Vehicles and Owner Notification Retailer affected vehicle counts by MY/carline were distributed in December to all Regional/Distributor offices to assist with capacity planning purposes. Lists of the affected VINs will be distributed shortly. Owner notification will begin January 7, 2020 and will be phased in weekly mail drops through the end of February. Listed below is the current mailing plan, based on the model year (MY) of the affected vehicles: • January 7: 2003-2004 MY • January 16: 2005 MY • January 23: 2006-2007 MY • January 30: 2008 MY • February 6: 2009 MY • February 13: 2010 MY • February 20: 2011 MY • February 27: 2012-2014 MY If you have any questions, please contact the SOA Claims Helpline.

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-001 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Subaru of America, Inc. Submission Date : JAN 07, 2020 NHTSA Recall No. : 20V-001 Manufacturer Recall No. : TKA-20 Manufacturer Information : Manufacturer Name : Subaru of America, Inc. Address : One Subaru Drive Camden NJ 08103 Company phone : 844-373-6614 Population : Number of potentially involved : 258,813 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2009-2013 Subaru Forester Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2009 to 2013 model year Forester vehicles. The number of affected Forester vehicles is 59,603. Production Dates : DEC 07, 2007 – JAN 07, 2013 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-001 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2003-2006 Subaru Baja Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2003 to 2006 model year Baja vehicles. The number of affected Baja vehicles is 3,425. Production Dates : AUG 29, 2002 – APR 12, 2006 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-001 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2004-2011 Subaru Impreza Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2004 to 2011 model year Impreza Stationwagon vehicles. The number of affected Impreza Stationwagon vehicles is 17,094. Production Dates : NOV 05, 2002 – JUL 20, 2011 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-001 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2004-2011 Subaru Impreza Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2004 to 2011 model year Impreza 4-Door vehicles. The number of affected Impreza 4-Door vehicles is 13,418. Production Dates : NOV 05, 2002 – JUL 17, 2011 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-001 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 5 : 2004-2014 Subaru WRX Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2004 to 2014 model year WRX Stationwagon vehicles. The number of affected WRX Stationwagon vehicles is 7,685. Production Dates : NOV 05, 2002 – JAN 27, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-001 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2004-2014 Subaru WRX Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2004 to 2014 model year WRX 4-Door vehicles. The number of affected WRX 4-Door vehicles is 9,918. Production Dates : NOV 05, 2002 – DEC 18, 2013 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-001 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2003-2014 Subaru Legacy Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2003 to 2014 model year Legacy vehicles. The number of affected Legacy vehicles is 36,172. Production Dates : JUN 13, 2002 – MAY 23, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-001 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 8 : 2003-2014 Subaru Outback Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2003 to 2014 model year Outback vehicles. The number of affected Outback vehicles is 110,860. Production Dates : MAR 08, 2002 – MAY 23, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-001 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 9 : 2005-2006 Saab 9-2X Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2005 to 2006 model year Saab 9-2X vehicles. The number of affected Saab 9-2X vehicles is 638. Production Dates : MAR 15, 2004 – MAR 30, 2006 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. Subaru intends to implement the “other” reporting category for removed vehicles in Quarterly Reporting as permitted in the Third Amendment to the Coordinated Remedy Order (“ACRO”), Paragraphs 45 through 49. As a condition of the ACRO, all affected vehicles will remain active, or “live,” across Subaru’s data systems such that any search of “other” removed VINs will return an open recall status. For this reason, the number of potentially involved vehicles in this report will remain the same. Future changes to overall Total Removed counts, including “other,” will be reflected in quarterly reporting. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Activation of a non-desiccated ammonium nitrate inflator with degraded propellant may result in an inflator rupture. An inflator rupture may cause Part 573 Safety Recall Report 20V-001 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants. Description of the Cause : Based upon Takata’s investigation to date, the propellant wafers in some of the subject inflators may degrade over time, which could lead to overaggressive combustion in the event the air bag is activated. Overly aggressive combustion creates excessive internal pressure when the inflator is activated, which may cause the inflator body to rupture. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : TK Global LLC. Address : 111 Peyerk Court Bruce Township MICHIGAN 48065 Country : United States Chronology : November 3, 2015 – NHTSA and Takata entered into a Consent Order in EA15-001 to resolve issues raised in that investigation, to mitigate and control risks of harm, and to promote public safety. May 4, 2016 – NHTSA and Takata entered into an Amendment to the November 3, 2015 Consent Order. As stated in that Amendment, on the basis of testing and analysis conducted by Takata and by independent research organizations, NHTSA has concluded that, “at some point in the future all non-desiccated frontal Takata PSAN inflators will reach a threshold level of degradation that could result in the inflator becoming unreasonably dangerous.” As a result of this conclusion, and pursuant to Paragraph 29 of the November 3, 2015 Consent Order, NHTSA ordered Takata to file certain defect information reports (“DIR”), in accordance with the schedule set forth in Paragraph 14 of the Amendment. May 16, 2016 – As specified in that schedule, Takata submitted the DIR. May 20, 2016 – Subaru has determined to launch recall according to Section 46 of Coordinated Remedy Order. January 3, 2017 – As specified in that schedule, Takata submitted the DIR. Part 573 Safety Recall Report 20V-001 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 January 10, 2017 – Subaru has determined to launch recall according to Section 32 of 3rd amended Coordinated Remedy Order. January 2, 2018 – As specified in that schedule, Takata submitted the DIR. January 9, 2018 – Subaru has determined to launch recall according to Section 32 of 3rd amended Coordinated Remedy Order. January 2, 2019 – As specified in that schedule, TK Global submitted the DIR. January 8, 2019 – Subaru has determined to launch recall according to Section 32 of 3rd amended Coordinated Remedy Order. January 2, 2020 – Subaru has determined to launch recall according to Section 32 of 3rd amended Coordinated Remedy Order. Description of Remedy : Description of Remedy Program : The remedy plan calls for dealers to replace the passenger airbag inflator. How Remedy Component Differs from Recalled Component : The remedy components do not contain PSAN. The recalled component is “AIR B MOD ASSY P” (part number: 98279SC010 for Forester, 98279AE00A for 2003-2004MY Legacy/ Outback and 2003-2006MY Baja, 98279AG00A for 2005-2009MY Legacy/ Outback, 98279AJ02A for 2010-2014MY Legacy/Outback, 98279FE000 for 2004-2005MY Impreza/WRX, 98279FE160 for 2006-2007MY Impreza/ WRX, 98279FG010 for 2008-2011MY Impreza and 2008-2014MY WRX). Identify How/When Recall Condition was Corrected in Production : As for Impreza from 2012MY, Forester from 2014MY, and WRX, Legacy/ Outback from 2015MY, parts which are different from Takata Non- Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate are being installed in their production. Baja and Saab 9-2X ended production, with 2006MY as the last. Recall Schedule : Description of Recall Schedule : Subaru will send owner notification letters advising the customer to schedule a repair within 60 days. Planned Dealer Notification Date : JAN 07, 2020 – JAN 07, 2020 Planned Owner Notification Date : JAN 07, 2020 – FEB 27, 2020 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-001 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Subaru of America, Inc. Submission Date : JAN 07, 2020 NHTSA Recall No. : 20V-001 Manufacturer Recall No. : TKA-20 Manufacturer Information : Manufacturer Name : Subaru of America, Inc. Address : One Subaru Drive Camden NJ 08103 Company phone : 844-373-6614 Population : Number of potentially involved : 258,813 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2009-2013 Subaru Forester Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2009 to 2013 model year Forester vehicles. The number of affected Forester vehicles is 59,603. Production Dates : DEC 07, 2007 – JAN 07, 2013 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2003-2006 Subaru Baja Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Part 573 Safety Recall Report 20V-001 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2003 to 2006 model year Baja vehicles. The number of affected Baja vehicles is 3,425. Production Dates : AUG 29, 2002 – APR 12, 2006 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2004-2011 Subaru Impreza Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2004 to 2011 model year Impreza Stationwagon vehicles. The number of affected Impreza Stationwagon vehicles is 17,094. Production Dates : NOV 05, 2002 – JUL 20, 2011 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-001 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2004-2011 Subaru Impreza Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2004 to 2011 model year Impreza 4-Door vehicles. The number of affected Impreza 4-Door vehicles is 13,418. Production Dates : NOV 05, 2002 – JUL 17, 2011 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2004-2014 Subaru WRX Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2004 Part 573 Safety Recall Report 20V-001 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 to 2014 model year WRX Stationwagon vehicles. The number of affected WRX Stationwagon vehicles is 7,685. Production Dates : NOV 05, 2002 – JAN 27, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2004-2014 Subaru WRX Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2004 to 2014 model year WRX 4-Door vehicles. The number of affected WRX 4-Door vehicles is 9,918. Production Dates : NOV 05, 2002 – DEC 18, 2013 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2003-2014 Subaru Legacy Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands Part 573 Safety Recall Report 20V-001 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2003 to 2014 model year Legacy vehicles. The number of affected Legacy vehicles is 36,172. Production Dates : JUN 13, 2002 – MAY 23, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2003-2014 Subaru Outback Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2003 to 2014 model year Outback vehicles. The number of affected Outback vehicles is 110,860. Production Dates : MAR 08, 2002 – MAY 23, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2005-2006 Saab 9-2X Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : -Description of the issue: In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. -The basis for how the recall population was determined: This recall affects vehicles which may have had an interim “like-for-like” repair performed under a previous air Part 573 Safety Recall Report 20V-001 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 bag recall using Takata Non-Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate for Zone A. Zone A includes states and U.S. territories with the greatest temperature cycling and absolute humidity. It includes: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. -How the recalled products differ from products that were not included in the recall: Vehicles that did not have an interim “like-for-like” repair performed under a previous air bag recall are not included. The recall population includes certain 2005 to 2006 model year Saab 9-2X vehicles. The number of affected Saab 9-2X vehicles is 638. Production Dates : MAR 15, 2004 – MAR 30, 2006 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : In accordance with the terms specified in the May 4, 2016 Amendment to the November 3, 2015 Consent Order in EA15-001. Subaru is submitting this DIR (Zone A) in accordance with section 46 of Coordinated Remedy Order. Subaru intends to implement the “other” reporting category for removed vehicles in Quarterly Reporting as permitted in the Third Amendment to the Coordinated Remedy Order (“ACRO”), Paragraphs 45 through 49. As a condition of the ACRO, all affected vehicles will remain active, or “live,” across Subaru’s data systems such that any search of “other” removed VINs will return an open recall status. For this reason, the number of potentially involved vehicles in this report will remain the same. Future changes to overall Total Removed counts, including “other,” will be reflected in quarterly reporting. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Activation of a non-desiccated ammonium nitrate inflator with degraded propellant may result in an inflator rupture. An inflator rupture may cause metal fragments to pass through the air bag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants. Description of the Cause : Based upon Takata’s investigation to date, the propellant wafers in some of the subject inflators may degrade over time, which could lead to overaggressive combustion in the event the air bag is activated. Overly aggressive combustion creates excessive internal pressure when the inflator is activated, which may cause the inflator body to rupture. Identification of Any Warning that can Occur : None. Part 573 Safety Recall Report 20V-001 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : TK Global LLC. Address : 111 Peyerk Court Bruce Township MICHIGAN 48065 Country : United States Chronology : November 3, 2015 – NHTSA and Takata entered into a Consent Order in EA15-001 to resolve issues raised in that investigation, to mitigate and control risks of harm, and to promote public safety. May 4, 2016 – NHTSA and Takata entered into an Amendment to the November 3, 2015 Consent Order. As stated in that Amendment, on the basis of testing and analysis conducted by Takata and by independent research organizations, NHTSA has concluded that, “at some point in the future all non-desiccated frontal Takata PSAN inflators will reach a threshold level of degradation that could result in the inflator becoming unreasonably dangerous.” As a result of this conclusion, and pursuant to Paragraph 29 of the November 3, 2015 Consent Order, NHTSA ordered Takata to file certain defect information reports (“DIR”), in accordance with the schedule set forth in Paragraph 14 of the Amendment. May 16, 2016 – As specified in that schedule, Takata submitted the DIR. May 20, 2016 – Subaru has determined to launch recall according to Section 46 of Coordinated Remedy Order. January 3, 2017 – As specified in that schedule, Takata submitted the DIR. January 10, 2017 – Subaru has determined to launch recall according to Section 32 of 3rd amended Coordinated Remedy Order. January 2, 2018 – As specified in that schedule, Takata submitted the DIR. January 9, 2018 – Subaru has determined to launch recall according to Section 32 of 3rd amended Coordinated Remedy Order. January 2, 2019 – As specified in that schedule, TK Global submitted the DIR. January 8, 2019 – Subaru has determined to launch recall according to Section 32 of 3rd amended Coordinated Remedy Order. January 2, 2020 – Subaru has determined to launch recall according to Section 32 of 3rd amended Coordinated Remedy Order. Description of Remedy : Description of Remedy Program : The remedy plan calls for dealers to replace the passenger airbag inflator. How Remedy Component Differs from Recalled Component : The remedy components do not contain PSAN. The recalled component is “AIR B MOD ASSY P” (part number: 98279SC010 for Forester, 98279AE00A for 2003-2004MY Legacy/ Outback and 2003-2006MY Baja, 98279AG00A for 2005-2009MY Legacy/ Outback, 98279AJ02A for 2010-2014MY Legacy/Outback, 98279FE000 for 2004-2005MY Impreza/WRX, 98279FE160 for 2006-2007MY Impreza/ Part 573 Safety Recall Report 20V-001 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 WRX, 98279FG010 for 2008-2011MY Impreza and 2008-2014MY WRX). Identify How/When Recall Condition was Corrected in Production : As for Impreza from 2012MY, Forester from 2014MY, and WRX, Legacy/ Outback from 2015MY, parts which are different from Takata Non- Desiccated Frontal Passenger-side Air Bag Inflators containing Phase Stabilized Ammonium Nitrate are being installed in their production. Baja and Saab 9-2X ended production, with 2006MY as the last. Recall Schedule : Description of Recall Schedule : Subaru will send owner notification letters advising the customer to schedule a repair within 60 days. Planned Dealer Notification Date : JAN 07, 2020 – JAN 07, 2020 Planned Owner Notification Date : JAN 07, 2020 – FEB 27, 2020 * NR – Not Reported

SEOCONTENT-END