WQR-53 – Takata Front Passenger Air Bag Inflator Replacement – 2003-2008 Subaru

SEOCONTENT-START

Bulletin Number: WQR-53R; Revised: 05/14/21 Page 1 of 73 Continued… The vehicles included in this consolidated national recall include the following: • Affected 2004-2005 Impreza, WRX, and STI models from the national expansion of the WQP-51 recall • 2003-2004 Legacy, Outback, and Baja vehicles affected by and not yet repaired under the WQL-48 recall • 2004 Impreza, WRX, and STI vehicles affected by and not yet repaired under the WQL-48 recall • 2005-2008 Legacy and Outback vehicles, including the 2005 models not yet repaired under the WQP-51 recall In the event of a crash necessitating deployment of the passenger side frontal air bag, the front passenger-side air bag inflator in these vehicles could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. Although the percentage of affected vehicles is unknown, this recall will involve replacing the front passenger air bag inflator on all of the potentially affected vehicles. AFFECTED VEHICLES This condition may exist on certain 2003-2004 model year Legacy, Outback, and Baja vehicles, and certain 2004-2005 model year Impreza, WRX, and STI vehicles and 2005-2008 model year Legacy and Outback models listed below. MODEL YEAR MODEL STARTING PRODUCTION DATE ENDING PRODUCTION DATE 2003 Legacy 01/22/2003 05/14/2003 2004 03/17/2003 02/10/2004 2005 11/25/2003 05/27/2005 2006 11/09/2004 07/12/2006 2007 12/08/2005 03/12/2007 2008 11/16/2006 05/05/2008 APPLICABILITY: 2003-2004 Baja 2003-2008 Legacy and Outback 2004-2005 Impreza, WRX, STI SUBJECT: Takata Front Passenger Air Bag Inflator Replacement ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. PRODUCT CAMPAIGN BULLETIN NUMBER: WQR-53R DATE: 06/02/15 REVISED: 05/14/21 NHTSA ID: 15V-323 UPDATE – April 2016: New and different inflators are available for affected 2004-2005 Impreza, WRX, and STI vehicles. As a result, there are different installation instructions depending on the inflator being installed. Please refer to the appropriate service procedure instructions and parts information which were updated to reflect the new parts. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 2 of 73 Continued… MODEL YEAR MODEL STARTING PRODUCTION DATE ENDING PRODUCTION DATE 2003 Outback 02/18/2003 04/15/2003 2004 02/28/2003 02/11/2004 2005 12/01/2003 06/02/2005 2006 11/09/2004 07/13/2006 2007 12/08/2005 03/14/2007 2008 11/16/2006 05/05/2008 2003 Baja 01/22/2003 05/06/2003 2004 03/03/2003 07/21/2004 2004 Impreza, WRX, STI 01/08/2003 02/13/2004 2005 02/11/2004 05/31/2005 Vehicle coverage for this recall must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. June 2015: All Subaru Impreza, WRX, and STI vehicles affected by the WQP-51 regional recall that were not yet repaired will be included in the WQR-53 national recall. Any open WQP-51 coverage has been expired. September 2015: All vehicles affected by the WQL-48 recall that were not yet repaired will be transferred into to the WQR-53 national recall. Any open WQL-48 coverage will be expired once owner notification begins. January 2016: All 2005 model year Legacy and Outback vehicles affected by the WQP-51 regional recall that were not yet repaired will be included in the WQR-53 national recall. Any open WQP-51 coverage has been expired. OWNER NOTIFICATION Notification letters were previously mailed on June 17, 2015 and July 24, 2015 to owners of all Subaru Impreza, WRX, and STI vehicles previously affected by the national expansion of the WQP- 51 recall. Copies of those letters are included in this bulletin. September 2015: Notification letters will be mailed to all owners of vehicles affected by and not yet repaired under the WQL-48 recall. Copies of these letters are also included in this bulletin. January 2016: Notification letters will be mailed to the affected 2005-2008 model year Legacy and Outback owners with registration history in the high absolute humidity (HAH) areas, as those vehicles are included in the highest priority group (Priority Group 1) as defined in the NHTSA (National Highway Traffic Safety Administration) Coordinated Remedy Order. For more information about this Order, please refer to http://www.safercar.gov/rs/takata/index.html. A copy of the notification letter is included at the end of this bulletin. February 2016: Notification letters will be mailed to the remaining affected 2005-2008 model year Legacy and Outback owners. A copy of the owner notification letter is included at the end of this bulletin. April 2016: Second owner notification will begin to owners of all affected Impreza, WRX, and STI vehicles that have not had the repair performed yet. Mailings will be phased based on parts supply status, based on the age of the inflator in the vehicle. RETAILER AFFECTED VIN LISTS Each Subaru retailer will receive an affected VIN list from their Zone Office when owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows: • Original vehicle owners are assigned to the original selling retailer when their current address is within a 100 mile radius of that retailer. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 3 of 73 Continued… • If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer. • For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer. Important: Retailer affected VIN lists include owner name and address information for vehicles affected by this recall. This information will enable retailers to follow-up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are required to limit the use of these lists for the purpose of completion of this safety recall. SUBARU RETAILER PROGRAM RESPONSIBILITY Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory. Additionally, whenever a vehicle subject to this recall is taken into inventory or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in the retailer’s stock must be: • Immediately identified. • Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair. • Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin. Please be advised that it is a violation of Federal law for a retailer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. In addition, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service will be in breach of the Subaru Dealer Agreement. PARTS INFORMATION The parts required for this recall are the passenger air bag inflator module kits listed below. New and different inflators are available for affected Impreza, WRX, and STI vehicles. You may receive a different part number than ordered, and the inflator may physically look different from previous replacement parts. As a result, there are different installation instructions depending on which part number is being installed. The parts information listed below and the service procedure information were updated to reflect the new parts. Airbag Module Part Number Inflator Kit Part Number APPLICABILITY / DESCIPTION ORDER QUANTITY 98279AE04A 98279AE00A 2003-2004 Legacy, 2003-2004 Outback and 2003-2004 Baja 1 N/A 98279FE000 2004-2005 Impreza, WRX, and STI (Inflator Type 1) 1 N/A 98279FE070 2004-2005 Impreza, WRX, and STI (Inflator Type 2) 1 N/A 98279AG00A 2005-2008 Legacy and Outback (Inflator Type 1) 1 N/A 98279AG05A 2005-2008 Legacy and Outback (Inflator Type 2) N/A SOA963W110 2005-2008 Legacy / Outback Non-Woven Material, 8” X 11” Sheet 1 Bulletin Number: WQR-53R; Revised: 05/14/21 Page 4 of 73 Continued… In order to maintain an adequate part supply, SOA requests that retailers only order quantities necessary to satisfy anticipated demand. Orders will be monitored by SOA Parts for reasonableness based on AOR assigned VIN population. As a reminder, if a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations. If you have any questions, please contact the Parts Information Coordinators. PART RETURN PROCEDURES Please review the ‘Inflator/Module Return’ instructions included as ‘Appendix A’ of this bulletin carefully. • A company called Takata XPO will arrange pick up of the removed inflators/modules and return them to Takata. • FedEx will no longer handle the return shipments as with previously issued Takata recalls. However, if you do not have a large amount of inflators/modules to pick up, you may be directed to use FedEx for return. Please follow the instructions given to you by Takata XPO. • Once a month or upon accumulating 200 kits for return (whichever comes first), please call Takata XPO at 1-877-650-3476 for pick up. Please see step 6 (on pg. 71) of the return instructions. • If you continue to receive inventory of inflators with the original FedEx documentation, please follow the instructions in step 4b. of the new ‘Inflator Returns’ instructions. DO NOT CALL FEDEX. • Upon claim approval and where applicable, Subaru of America, Inc. will generate a Part Return Notice requesting the old and new inflator serial number information only. DO NOT WAIT FOR TAKATA XPO TO PICK UP THE INFLATOR/MODULE TO SEND THIS INFORMATION TO THE PARTS COLLECTION CENTER (PCC). • IMPORTANT: Each removed airbag inflator/module must be returned directly to the supplier, Takata USA, in the same box in which the new one was received. The shipping box contains a bar code label, which will be used by Takata USA to document the replacement of the old inflator/module with the new inflator/module. Therefore, it is very important for the removed inflator/module be returned in the exact same box which contained the newlyinstalled inflator/module for that vehicle. If the original box cannot be re-used, please refer to the shipping instructions under “Requesting a new box/ shipping labels.” • IMPORTANT: When affixing the shipping label to the shipping box do not obstruct the bar code label. • A completed SOA Warranty Parts Tag (MSA5W402A) must be attached to the returned inflator/module. The tag must contain the following information: claim number, repair date, full 17-digit VIN, and mileage. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 5 of 73 Continued… SOA PART RETURN NOTICE INFORMATION IMPORTANT NOTE: The following information is applicable to SOA and Subaru Distributors Corporation (SDC) retailers ONLY. Subaru New England (SNE) retailers will continue to follow the procedures currently in place as supplied below. All SOA and SDC retailers are required to enter BOTH the newly-installed (replacement) and the removed (original) serial numbers for the airbag inflator (or module assembly) into the supplied fields as shown in the screen shot below. Claims will not receive an “Approved” status without the serial number information being entered in the appropriate fields in the Recall Claim Entry system. As a result of adding these new required entry fields, Part Return Notices will no longer be generated. The information below is applicable to SNE retailers only: • Upon claim approval and where applicable, Subaru of America, Inc. will generate a Part Return Notice requesting information only. • To ensure proper claim credit where applicable, the old and new inflator/module serial numbers must be recorded on the Part Return Notice and sent to SOA Part Collection Center (PCC) as instructed on the return notice. • Where applicable, the completed Part Return Notice should then be sent using the YRC web portal and utilizing the “Ship Small Parcel” link which will direct the user to the appropriate UPS web page application to complete the shipment. Please keep the UPS tracking number for your records. • DO NOT WAIT FOR TAKATA XPO TO PICK UP THE INFLATOR/MODULE TO SEND THIS INFORMATION TO THE PCC. Under no circumstances should any airbag inflators or modules be sent to Subaru of America, Inc. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 6 of 73 Continued… SERVICE PROCEDURE This Campaign involves the replacement of the inflator portion of the passenger-side front airbag assembly. The subject inflators could have been assembled with improperly manufactured propellant components which may affect how the assembly inflates in the event of a collision resulting in an increased risk of injury to vehicle occupants. This procedure will outline removal of the passenger-side airbag assembly and replacement of the inflator component and related wiring harness. VERY IMPORTANT: Failure to follow these service procedures carefully and correctly may result in an accidental deployment of the inflator and potentially cause serious injury. Please read through and understand these procedures COMPLETELY before beginning repairs. In addition, proper operation of the airbag after reassembly may be compromised if these service procedures are not followed. TABLE OF CONTENTS – SERVICE PROCEDURES Description Starting Page Number Service Procedure for 2005-2008MY Legacy/Outback Models, Inflator Type 1, part number 98279AG00A 11 Service Procedure for 2005-2008MY Legacy / Outback Models Inflator Type 2, part number 98279AG05A 21 Service Procedure for 2003-2004MY Legacy/Outback and Baja Models 32 Service Procedure for 2004-2005MY Impreza, WRX, and STI Models, Inflator Type 1, part number 98279FE000 43 Service Procedure for 2004-2005MY Impreza, WRX, and STI Models, Inflator Type 2, part number 98279FE070 49 Tools Required DESCRIPTION BRAND OR TYPE QUANTITY Pliers – 1 Wire Cutters – 1 Needle-Nose Pliers – 1 Torque Wrench Inch-Pound 1 Safety Goggles – 1 Flat-Blade Screwdriver – 1 Scissors – 1 Ratchet 1/4” Drive 1 8 mm and 10 mm Socket 1 ea, Airbag Deployment Fixture J-39401-B 1 NOTE: Although the service procedure is similar for Legacy / Outback / Baja and Impreza models, there are some significant differences. For this reason, procedures for each model will be outlined. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 7 of 73 Continued… CAUTION: Before starting this service procedure, perform a visual inspection of both front airbags looking for any damage or abnormality. Next, turn the ignition switch to the “ON” position and confirm the airbag warning lamp illuminates then extinguishes normally. If it does not or if ANY concern is noted with the airbag system, STOP and report these findings to the customer BEFORE proceeding further. Any concerns identified with the airbag system (when no airbag deployment has occurred), are not related to this campaign and must be addressed separately. Even if the system has a concern, this may not preclude completion of this campaign. If you are unsure about proceeding, document and fully diagnose the concern then contact the SOA Technical Helpline to review your findings. It is in the best interest of the retailer to fully document any concerns found during this preliminary inspection and review with the customer BEFORE proceeding with the campaign service procedure. • Vehicles that do not contain Genuine Subaru air bags are not eligible for this recall repair. For more information on identifying counterfeit air bags and how to address related customer situations, please refer to STIS for the “Counterfeit Air Bag Information” Dealer Advisory Bulletin dated October 25, 2012 by going to Subarunet>Service>STIS>Online Reference – choose Publication Type: ‘Other/Miscellaneous’ and search keywords: ‘Air Bag’). • Do not proceed with this repair if your inspection reveals a non-Genuine Subaru air bag module has been installed in the vehicle. Follow the instructions described in the “Counterfeit Air Bag Information” Dealer Advisory Bulletin and contact the SOA Warranty Helpline to close out the WQL-48 recall coverage on the vehicle. • IMPORTANT: Always examine airbag modules closely before and during removal. Confirm they match the photos of the Genuine Subaru airbag components supplied throughout this bulletin BEFORE proceeding. The photo below shows an example of an aftermarket or counterfeit airbag inflator. This photo is being provided as an example of what may be a wide variety of non-OEM components. • If an aftermarket or counterfeit passenger airbag or inflator is identified at any point during the campaign service procedure, STOP IMMEDIATELY. NEVER attempt to remove or otherwise disable any aftermarket or counterfeit device. • Document the presence of the aftermarket or counterfeit device on the repair order and with photos. Report this information immediately on a Quality Monitoring Report (QMR). • Once the QMR has been submitted, contact the Subaru Claims Helpline to discuss the details. They will advise you on how to proceed with treatment of the open campaign. The shape, holes, and copper-colored stud indicate this not a Genuine Subaru inflator. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 8 of 73 Continued… VERY IMPORTANT UPDATE AS OF AUGUST 4, 2016: Subaru of America, Inc. (Subaru) has been notified by Fuji Heavy Industries (FHI) that some early production 2003 MY Legacy, Outback, and Baja vehicles may have been incorrectly included in the list of vehicles requiring inflator replacement as part of the on-going Takata recalls listed above. • These early production 2003 MY vehicles (77,000) were equipped with inflators which do not contain ammonium nitrate. • These inflators which do not contain ammonium nitrate do not require replacement as part of any Subaru airbag recall. Description of the Remedy The inspection involves lowering of the glovebox to provide enough access to visually inspect the label on the airbag module. Labels containing “7LF” identify inflators WITHOUT ammonium nitrate and those with “7LG” identify inflators WITH ammonium nitrate as shown in the photos below. If the vehicle in question is identified as having an airbag inflator without ammonium nitrate installed, STOP and note the 11-digit serial number ONLY as no further action is required other than refitting the glove box. Only vehicles with airbag inflators containing ammonium nitrate are affected by this campaign. See the Claim Reimbursement and Entry Procedures at the end of this announcement for instructions on how to submit a claim for “Inspection Only” when an inflator without ammonium nitrate is identified. Inflator WITHOUT Ammonium Nitrate- Serial Number Label Location (2003 Legacy, Outback and Baja models only): Record this 12-digit number for claims purposes. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 9 of 73 Continued… • Additional 2003 Leg / Obk / Baja Module / Inflator Inspection info to add: If the serial number label is missing, illegible or if there is any uncertainty if the airbag module is affected by this Recall Campaign, follow the Counterfeit / Non-Genuine airbag inspection process provided above. Always take photos of the module showing the entire inflator along with an additional photo showing the area where the label should be as seen in the photos below. Next, submit a Quality Monitoring Report (QMR) requesting SOA review. A member of the Claims Team will contact the Retailer following review of the QMR submission with information on how to proceed. Inflator WITH Ammonium Nitrate- Serial Number Label Location Bulletin Number: WQR-53R; Revised: 05/14/21 Page 10 of 73 Continued… Label Detail Inflator WITH Ammonium Nitrate “7LG” AFFECTED Inflator WITHOUT Ammonium Nitrate “7LF” NOT AFFECTED Labor Description Labor Operation # Labor Time Fail Code Claim Type 2003MY LEGACY / OUTBACK PASSENGER FRONT AIRBAG INFLATOR INSPECTION ONLY (Vehicles equipped with inflator WITHOUT ammonium nitrate.) A182-038 0.3 WQR-53 RC IMPORTANT NOTE: The complete 11-digit airbag module Serial Number MUST be recorded during inspection and entered into the Miscellaneous Detail field as part of the campaign completion / claim entry process. If you have any questions, please contact the Claims Helpline at 1-866-782-2782. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 11 of 73 Continued… *SERVICE PROCEDURE FOR 2005-2008 MY LEGACY / OUTBACK MODELS* INFLATOR TYPE 1, Inflator Kit Part Number: 98279AG00A CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing any airbag module! STEP 1- PREPARATION: • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Follow the procedures in the applicable Service Manual for removing the instrument panel assembly as required to access the passenger side airbag module. • Disconnect the wiring harness and remove the airbag module. • Secure the airbag module to the Airbag Deployment Fixture (part number J-39401-B) as shown in the photo below. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cell phones before proceeding. IMPORTANT: DO NOT destroy or damage the Kit Box as it MUST be used for the original inflator’s return shipping. Open the Kit Box and confirm all the necessary components are included • 4 Self-Locking nuts • New Inflator (yellow tape applied to one end to identify it as the replacement part) • New Inflator Harness • Electro-Tap (red shorting crimp connector) • New Stopper Plate with D-Shaped hole • Self-Adhesive Foam Protector • Shipping Documentation Bulletin Number: WQR-53R; Revised: 05/14/21 Page 12 of 73 Continued… To access the passenger’s airbag module, the complete instrument panel assembly must be removed. Follow the procedures in the applicable Service Manual for removing the instrument panel assembly in addition to the necessary related interior trim components. NOTE: When removing the “A” pillar trim, be VERY CAREFUL not to damage the upper metal retaining clip. The clip is located just below where the trim panel meets the head liner. If the metal retaining clip becomes damaged or separated from the trim panel, the trim panel MUST be replaced as the clip is not available separately. Use a plastic trim tool to push and release the upper portion of the metal clip from the body. Be careful to not pull the trim panel open any further than necessary to gain access for releasing the clip. There is a plastic retaining clip in the lower portion of the trim panel which will release easily once the upper retaining clip is loose. At reassembly and using a plastic trim tool, make sure the inner lip of the door weatherstrip overlaps the outer fabric edge of the trim panel to help secure it. Insert Trim Tool Lip of Door Weatherstrip Overlaps Fabric Edge of Trim Panel Push to Release 1 2 3 4 Bulletin Number: WQR-53R; Revised: 05/14/21 Page 13 of 73 Continued… Once the instrument panel assembly has been removed from the vehicle, CAREFULLY separate the airbag module from it. IMPORTANT: The removed airbag module must be mounted to the Airbag Deployment Fixture (part number J-39401-B) as shown in the photo below to better secure it during the inflator and wiring harness component replacement procedures. When mounting the module to the fixture, pay close attention to the harness routing as shown in the photo below. Always perform this work in an area away from others to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into account to avoid possible hazards should inadvertent deployment occur or sources of static or other electricity that could potentially induce such a deployment. STEP 2- Remove both sides of the harness from the retainer bracket holders then secure the airbag module to the Airbag Deployment Fixture as shown in the photos below. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 14 of 73 Continued… STEP 3- CAREFULLY cut the yellow harness cover (approximately 1 1/2 inches) enough to expose the 2 yellow and red wires inside and provide enough room to install the Electro-Tap (shorting) connector using a scissor or wire cutter (no knives or razors). TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES! STEP 4- Short the yellow and red wires together by installing the Electro-Tap connector. The connector creates a short circuit which acts as a safeguard to prevent against static discharge that may deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the connector together, one section at a time. This tab MUST be cut off Insert 1 wire in the Electro-Tap Fold 1 2 3 4 Crimp closed with pliers Place the other wire in the Electro-Tap, fold then crimp closed with pliers 5 Bulletin Number: WQR-53R; Revised: 05/14/21 Page 15 of 73 Continued… STEP 5- Once the Electro-Tap connector is fully crimped in place, cut the yellow and red wires on the body harness connector side of the Electro-Tap connector as shown below. VERY IMPORTANT: Under no circumstances should any impact or power tools be used when performing these procedures. HAND TOOLS ONLY! STEP 6- Loosen but do not remove the two 10mm self-locking nuts securing the stopper plate securing the end of the inflator with the blue and white wires as leaving them in place will help keep the airbag assembly together. Remove the two nuts and the stopper plate on the on the opposite end of the inflator mounting bracket and discard them. NEVER ATTEMPT TO REMOVE THE HARNESS CONNECTORS FROM THE INFLATOR! With the stopper plate removed and the other 2 self-locking nuts loosened, slide the original inflator out of the mounting bracket while feeding the cut off portion of the wiring harness under the remaining stopper plate. Place the removed original air bag inflator in the “cradle” of the Kit Box insert. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 16 of 73 Continued… STEP 7 – VERY IMPORTANT: Record the 11-digit alpha-numeric serial number for both the new and the removed inflators on the hard copy of the Repair Order. For SOA and SDC Retailers ONLY, this information will be required for claim approval. For SNE retailers, this information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. STEP 8- Install the new inflator into the mounting bracket so the yellow taped end aligns with the stopper plate still installed on the mounting bracket. Make sure the “D-shaped” portion of the inflator harness connector boss aligns with the “D-shaped” portion of the hole in the new replacement stopper plate as shown below. Do not peel the white harness connection dust cover at this time. Use 2 NEW self-locking nuts to secure the new stopper plate but do not fully tighten them. Remove the other 2 nuts securing the other stopper plate on the mounting bracket and replace them with 2 NEW self-locking nuts. When properly installed, both ends of the inflator will be seated tight against both stopper plates with no gaps. Properly Aligned 3 2 1 4 No Gap No Gap Bulletin Number: WQR-53R; Revised: 05/14/21 Page 17 of 73 Continued… STEP 9- Once all 4 NEW nuts are in place, torque to 31 – 38 inch pounds in the sequence shown above. Use a marker to mark the nuts after torquing to indicate they have been fully tightened. STEP 10- Install the black foam self-adhesive protector onto the D-Shaped stopper and mounting bracket positioned as shown in the photo sequence below. Once adhered in place on the new stopper plate, fold over the excess as shown. Always make sure the placement area for the protector is free of any grease or dirt before application. 3 1 2 4 Bulletin Number: WQR-53R; Revised: 05/14/21 Page 18 of 73 Continued… STEP 11- The new inflator wiring harness has 2 “sides” with round 2-pin connectors on both ends. The side with the yellow corrugated tube and red / yellow wires will connect to the end of the inflator with the D-Shaped wiring harness connector boss, new stopper plate and foam protector as shown below. Peel off the white dust cover from the D-Shaped end of the inflator ONLY. IMPORTANT: NEVER PEEL BOTH THE WHITE DUST COVERS OFF AT THE SAME TIME! CAREFULLY align the pins with the female terminals of the harness connector (red / yellow wires) as shown in the photos below. Once pin alignment is confirmed, push down firmly to engage the connector’s 3 locking tangs into the locking groove inside the connector boss. Confirm the connector is locked by prying up LIGHTLY with a small flat-blade screwdriver. Repeat the procedure on the opposite end with the blue / white wires. VERY IMPORTANT: When connecting the new harness to the inflator, both sides of the harness MUST be routed toward the module’s mounting brackets as shown in the photos below. Locking Groove Bulletin Number: WQR-53R; Revised: 05/14/21 Page 19 of 73 Continued… STEP 12- Refit the ends of the harness corrugated tubes to the retaining grooves of the mounting bracket as shown to complete the airbag module reassembly. STEP 13- CAREFULLY reinstall the airbag module assembly into the instrument panel as shown below. STEP 14- To eliminate a possible source of a rattling sound from the dash, wrap the 2 hooks and locator pin with non-woven material, p.n. SOA963W110 (or an equivalent self-adhesive foam) as shown below. Hook Hook Locator Pin REMINDER: 1 sheet of the SOA963W110 non-woven material is enough for approximately 8 vehicles. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 20 of 73 Continued… STEP 15- Reinstall the instrument panel assembly into the vehicle in reverse order of disassembly. Once the negative battery cable has been reconnected, turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the remaining components to complete the procedure. STEP 16- Place the removed original air bag inflator in the “cradle” of the Kit Box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PART RETURN PROCEDURES” section of this bulletin (page 4) for further return shipping instructions and information. Ensure both the removed and installed inflator serial numbers have been recorded correctly as previously instructed on the repair order hard copy before returning the removed part to your Parts Department. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 21 of 73 Continued… *SERVICE PROCEDURE FOR 2005-2008MY LEGACY / OUTBACK MODELS* INFLATOR TYPE 2, Inflator Kit Part Number: 98279AG05A CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing any airbag module! STEP 1- PREPARATION: • Record the customer’s radio station presets (and Navigation favorites where applicable). • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Follow the procedures in the applicable Service Manual for removing the instrument panel assembly as required to access the passenger side airbag module. • Disconnect the wiring harness and remove the airbag module. • Secure the removed airbag module to the Airbag Deployment Fixture (part number J-39401-B). IMPORTANT NOTE: The photos available at the time of this procedure’s preparation do not show the removed airbag module assembly as being secured to the J-39401-B Airbag Deployment Fixture during inflator replacement. Subaru of America, Inc. STRONGLY RECOMMENDS ALWAYS utilizing a J-39401-B fixture whenever performing ANY airbag inflator replacement service procedure. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cell phones before proceeding. IMPORTANT: DO NOT destroy or damage the Kit Box as it MUST be used for the original inflator’s return shipping. Open the Kit Box and confirm all the necessary components are included: • 4 Self-Locking nuts • New Type 2 Inflator (pink collars on each end identify it as the replacement part) • New Inflator Harness • 1 new Stopper Plate (A) • Heat Insulating Plate • Electro-Tap (red shorting crimp connector) • Shipping Documentation Inspect the new Type 2 inflator to confirm the locating protrusions on each of the pink collar portions Bulletin Number: WQR-53R; Revised: 05/14/21 Page 22 of 73 Continued… are aligned as shown below. The “short” collar can be rotated as needed to align it with the protrusion on the “long” collar if necessary. STEP 2- To access the passenger’s airbag module, the complete instrument panel assembly must be removed. Follow the procedures in the applicable Service Manual for removing the instrument panel assembly in addition to the necessary related interior trim components. NOTE: When removing the “A” pillar trim, be VERY CAREFUL not to damage the upper metal retaining clip. The clip is located just below where the trim panel meets the head liner. If the metal retaining clip becomes damaged or separated from the trim panel, the trim panel MUST be replaced as the clip is not available separately. Use a plastic trim tool to push and release the upper portion of the metal clip from the body. Be careful to not pull the trim panel open any further than necessary to gain access for releasing the clip. There is a plastic retaining clip in the lower portion of the trim panel which will release easily once the upper retaining clip is loose. At reassembly and using a plastic trim tool, make sure the inner lip of the door weatherstrip overlaps the outer fabric edge of the trim panel to help secure it. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 23 of 73 Continued… Once the instrument panel assembly has been removed from the vehicle, CAREFULLY release the retaining claws and separate the airbag bag module. REMINDER: It is STRONGLY RECOMMENDED the removed airbag module ALWAYS be mounted to the Airbag Deployment Fixture (part number J-39401-B and file photo shown below) to better secure it during the inflator replacement procedure. When mounting the module to the fixture, pay close attention to the harness routing. Always perform this work in an area away from others to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into account to avoid possible hazards should an inadvertent deployment occur or sources of static or other electricity that could potentially induce such a deployment. STEP 3- Remove the harness tube from the retainer bracket holders. STEP 4- Using a scissor or wire cutter (no knives or razors) CAREFULLY cut the black harness cover tube (approximately 1 1/2 inches) enough to expose the blue and white wires inside and provide enough room to install the Electro-Tap (shorting) connector. TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES! Bulletin Number: WQR-53R; Revised: 05/14/21 Page 24 of 73 Continued… STEP 5- Short the white and blue wires together by installing the Electro-Tap connector. The connector creates a short circuit which acts as a safeguard to prevent against static discharge that may deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the connector together, one section at a time. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 25 of 73 Continued… STEP 6- Once the Electro-Tap connector is fully crimped in place, cut the white and blue wires on the body harness connector side of the Electro-Tap connector. STEP 7- Loosen and remove the five (4) 10mm self-locking nuts and discard them. VERY IMPORTANT: Under no circumstances should any impact or power tools be used when performing these procedures. HAND TOOLS ONLY! NOTE: NEVER ATTEMPT TO REMOVE THE HARNESS CONNECTORS FROM THE INFLATOR! STEP 8- With the self-locking nuts removed, slide the original inflator out of the mounting bracket. Place the removed original air bag inflator back into the “cradle” of the Kit Box insert. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 26 of 73 Continued… STEP 9 – VERY IMPORTANT: Record the 11-digit alpha-numeric serial number for both the new Type 2 and the original Type 1 inflators on the hard copy of the Repair Order. For SOA and SDC Retailers ONLY, this information will be required for claim approval. For SNE retailers, this information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. STEP 10- CAREFULLY remove the airbag from the mounting bracket (case). Bulletin Number: WQR-53R; Revised: 05/14/21 Page 27 of 73 Continued… STEP 11- CAREFULLY Install the heat insulating plate into the back (inflator) side of the airbag as shown in photo 1 below. The plate can only be installed in one direction. Make sure the 2 retaining claws come through the corresponding holes in the insulator plate as shown in photo 2. The airbag is ready to refit to the mounting bracket in photo 3 and is being reinstalled in photo 4. 1 2 3 4 STEP 12- Install the new Stopper Plate (A) onto the mounting bracket. Stopper Plate (A) Bulletin Number: WQR-53R; Revised: 05/14/21 Page 28 of 73 Continued… STEP 13- Install the new inflator into the mounting bracket with the short pink collar end toward the new Stopper Plate (A). Align the protrusion on the end of the collar with the notch in the stopper plate. There is also a tab on the inside of Stopper Plate (A) which will align with the notch in the end of the collar. When properly installed the collar will be tight against the plate with no gap. IMPORTANT: Do not peel the white harness connection dust cover at this time. STEP 14- Install the original stopper plate onto the opposite end of the mounting bracket / inflator in the same manner as described in STEP 13 above. Rotate the inflator as needed to insure there is no gap between the collar and stopper plate. NOTE: Stopper plates only fit one way as their holes are offset. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 29 of 73 Continued… STEP 15- Reinstall the 4 NEW self-locking nuts. SLOWLY tighten (to prevent over-tightening) then torque the nuts to 31-38 inch-pounds. When complete, use a marker to indicate they have been fully tightened. STEP 16- The new inflator wiring harness has 2 “sides” with 2-pin connectors on both ends. The side with the black harness tube goes with the black inflator connector and the other side (yellow harness tube) will connect to the orange connector. The end of the inflator aligned with the new Stopper Plate (A) will have a black harness connector while the connector on the opposite end of the inflator will be orange. This makes it impossible to install the harness backwards as the tangs (shown in Step 17) are also in different positions. BEFORE connecting the harness to the inflator, make sure the harness is not twisted as shown below. STEP 17- Peel off one white dust cover and CAREFULLY align the tang of the new harness connector with the receiving slot in the inflator connector. This assures proper routing of the harness in relation to the airbag assembly mounting bracket. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 30 of 73 Continued… IMPORTANT: NEVER PEEL BOTH THE WHITE DUST COVERS OFF AT THE SAME TIME! STEP 18- After connecting both sides of the harness, refit the harness cover tube back into the mounting brackets. VERY IMPORTANT: After connecting the new harness to the inflator, both sides MUST be routed as shown in the “New Harness Properly Installed” photo below. New Harness Properly Installed Bulletin Number: WQR-53R; Revised: 05/14/21 Page 31 of 73 Continued… STEP 19- Refit the airbag module to the instrument panel. STEP 20- Reinstall the instrument panel assembly into the vehicle in reverse order of disassembly. Once the negative battery cable has been reconnected, turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the remaining components and reset the radio station presets (and Navigation favorites where applicable) to complete the procedure. STEP 21- If not already done, place the removed original air bag inflator in the “cradle” of the Kit Box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PART RETURN PROCEDURES” section of this bulletin for further return shipping instructions and information. Ensure both the removed and installed inflator serial numbers have been recorded correctly as previously instructed on the repair order hard copy before returning the removed part to your Parts Department. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 32 of 73 Continued… *SERVICE PROCEDURE FOR 2003-2004 LEGACY / OUTBACK AND BAJA MODELS* Inflator Type 1 Kit Part Number: 98279AE00A CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing any airbag module! STEP 1- PREPARATION: • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Remove the glove box assembly following the procedure in the applicable Service Manual and using the tips below. The glove box is held in place by 8 screws. о The 2 upper left and right hand corner screws have a distinctive gold finish and 10mm hex head. It is helpful to leave these 2 screws until last when removing and install first during replacement to support the weight of the assembly. о It is necessary to remove the knockout plugs (stopper in the Service Manual) to gain access to all the mounting screws. о It is possible to leave the stoppers in place during servicing by carefully bending in the sides of the glove box until the stoppers are cleared. • To prevent damage, do not bend them in any further than necessary. • IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cell phones before proceeding. • Disconnect the airbag module harness connector (A) and release it from the support beam bracket. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 33 of 73 Continued… • Remove the 3 retaining bolts and CAREFULLY remove the airbag module from the vehicle and place it on a clean cloth to protect the dash trim outer surface portion from damage. IMPORTANT: DO NOT destroy or damage the Kit Box as it MUST be used for the original inflator’s return shipping. • Open the Kit Box and confirm all the necessary components are included: 4 Self-Locking nuts New Inflator (yellow tape applied to one end to identify it as the replacement part) New Inflator Harness Electro-Tap (red shorting crimp connector) Shipping Documentation and Instructions Bulletin Number: WQR-53R; Revised: 05/14/21 Page 34 of 73 Continued… • IMPORTANT: The removed airbag module must be mounted to the Airbag Deployment Fixture (part number J-39401-B) as shown in the photo below to better secure it during the inflator and wiring harness component replacement procedures. When mounting the module to the fixture, pay close attention to the harness routing as shown in the photo below. Always perform this work in an area away from others to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into account to avoid possible hazards should inadvertent deployment occur or sources of static or other electricity that could potentially induce such a deployment. STEP 2- Remove the harness clip from the retainer bracket by rotating the harness / clip 90 degrees then releasing it from the bracket with needle-nose pliers. STEP 3- CAREFULLY cut the yellow harness cover (approximately 1 1/2 inches) enough to expose the 2 yellow wires inside and provide enough room to install the Electro-Tap (shorting) connector using a scissor or wire cutter (no knives or razors). TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 YELLOW WIRES! Bulletin Number: WQR-53R; Revised: 05/14/21 Page 35 of 73 Continued… STEP 4- Short the 2 yellow wires together by installing the Electro-Tap connector. The connector creates a short circuit which acts as a safeguard to prevent against static discharge that may deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the connector together, one section at a time. This tab MUST be cut off Insert 1 wire in the Electro-Tap Fold 1 2 3 4 Crimp closed with pliers Place the other wire in the Electro-Tap, fold then crimp closed with pliers 5 STEP 5- Once the Electro-Tap connector is fully crimped in place, cut the 2 yellow wires on the body harness connector side of the Electro-Tap connector. CUT Bulletin Number: WQR-53R; Revised: 05/14/21 Page 36 of 73 Continued… VERY IMPORTANT: Under no circumstances should any impact or power tools be used when performing these procedures. HAND TOOLS ONLY! STEP 6- Remove the two 8mm self-locking nuts securing the stopper plate. Loosen but do not remove the other two nuts on the mounting bracket as leaving them in place will help keep the airbag assembly together. NEVER ATTEMPT TO REMOVE THE HARNESS CONNECTORS FROM THE INFLATOR! Stopper Plate STEP 7- With the stopper plate removed and the other 2 self-locking nuts loosened, unseat the inflator off the mounting bracket end plate then rotate it slightly CLOCKWISE to make it easier to remove as shown below. Slide the original inflator out of the mounting bracket while feeding the cut off portion of the wiring harness through the “D-Shaped” hole in the end plate. NEVER ATTEMPT TO REMOVE THE HARNESS CONNECTORS FROM THE INFLATOR! Place the removed original air bag inflator in the “cradle” of the Kit Box insert. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 37 of 73 Continued… STEP 8- VERY IMPORTANT: Record the 11-digit alpha-numeric serial number for both the new and the removed inflators on the hard copy of the Repair Order. For SOA and SDC Retailers ONLY, this information will be required for claim approval. For SNE retailers, this information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. STEP 9- Install the new inflator into the mounting bracket so the yellow taped end aligns with the removed stopper plate. Make sure the “D-shaped” portion of the inflator harness connector boss aligns with the “D-shaped” portion of the hole in the end of the mounting bracket as shown below. When properly installed, the end of the inflator will be seated tight against the mounting bracket. Do not peel the white harness connection dust cover at this time. Inflator properly seated against mounting bracket (NO GAP) STEP 10- As shown below, install but do not fully tighten 2 of the NEW self-locking nuts while holding the stopper plate tight against the inflator. Remove the nuts still installed on the mounting bracket and replace them with 2 NEW self-locking nuts. Once all 4 NEW nuts are in place, torque to 31 – 38 inch pounds in the sequence shown below. Use a marker to mark the nuts after torquing to indicate they have been fully tightened. 3 2 1 4 Bulletin Number: WQR-53R; Revised: 05/14/21 Page 38 of 73 Continued… STEP 11- The new inflator wiring harness has a “long side” and a “short side” with round 2-pin connectors on both ends. The short side with red wires will connect to the end of the inflator with the round wiring harness connector boss, yellow tape and removable stopper plate. VERY IMPORTANT: When connecting the new harness to the inflator, both sides of the harness MUST be routed toward the module’s mounting brackets as shown in the photos below. Peel off the white dust cover from the round connector boss end of the inflator ONLY. CAREFULLY align the pins with the female terminals of the harness connector (2 red wires) as shown in the sequence below. IMPORTANT: NEVER PEEL BOTH THE WHITE DUST COVERS OFF AT THE SAME TIME! Once pin alignment is confirmed, push down firmly to engage the connector’s 3 locking tangs into the locking groove inside the connector boss. Confirm the connector is locked by prying up LIGHTLY with a small flat-blade screwdriver. Repeat the procedure on the D-shaped connector boss end (2 yellow wires). Reinstall the black wiring harness retaining clip into the mounting bracket to complete the airbag reassembly. Locking Groove STEP 12- Reinstall the airbag assembly into the vehicle in reverse order of disassembly. Before installing the glove box assembly, reconnect the negative battery cable. Turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the glove box assembly to complete the procedure. STEP 13- Place the removed original air bag inflator in the “cradle” of the Kit Box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PARTS RETURN PROCEDURES” section of this bulletin (page 4) for further return shipping instructions and information. Ensure both the removed and installed inflator serial numbers have been recorded correctly as previously instructed on the repair order hard copy before returning the removed part to your Parts Department. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC. • Refer to Page 39 for instructions on completing and installing the Recall Identification Label. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 39 of 73 Continued… *SERVICE PROCEDURE FOR 2003-2004MY LEGACY / OUTBACK AND 2003-2005MY BAJA MODELS* Replacement Airbag Module Assembly Part Number: 98279AE04A IMPORTANT NOTES: The new module assembly does not include the lid (outer trim cover). In this procedure, the lid is transferred to the new module from the original. In an extremely rare case where a lid gets damaged during the transfer, part numbers for replacements are provided below. Description Part Number Color AIR B MOD P KIT LID 98279AE05ADG Brown 98279AE05AML Black CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing any airbag module! STEP 1- PREPARATION: Before proceeding, confirm the airbag lamp cycles on and then off normally as part of the self-check and using SSM, confirm there are no DTCs stored in the airbag system. Inspect the dash area around the passenger airbag module for any marks or damage. Document and photograph any conditions observed before starting this procedure. • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Remove the glove box assembly following the procedure in the applicable Service Manual and using the tips below. o The glove box is held in place by 8 screws. The 2 upper left and right hand corner screws have a distinctive gold finish and 10mm hex head. It is helpful to leave these 2 screws until last when removing and install first during replacement to support the weight of the assembly. o It is necessary to remove the knockout plugs (stopper in the Service Manual) to gain access to all the mounting screws. o It is possible to leave the stoppers in place during servicing by carefully bending in the sides of the glove box until the stoppers are cleared. • To prevent damage, do not bend them in any further than necessary. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cell phones before proceeding. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 40 of 73 Continued… • Disconnect the airbag module harness connector (A) and release it from the support beam bracket. • Remove the 3 retaining bolts and CAREFULLY remove the airbag module from the vehicle by carefully releasing the cover tabs from the underside of the dash and pushing the module up and out. Use caution and protective coverings to avoid damaging the dashboard pad. Place the airbag module on a clean cloth to protect the module lid from scuffs, scratches or other damage. STEP 2- TRIM COVER / LID REMOVAL: VERY IMPORTANT: Before removing the original trim cover / lid from the module, note the orientation of the cover in relation to the module as the module can be installed upside down in the cover. (TIP: The bottom or harness side goes toward the “SRS AIRBAG” side of the cover as shown.) CAUTION: During cold temperatures always let the cover warm to room temperature before attempting claw removal. In all cases, limit any distortion of the airbag cover to avoid damaging it. • Using a trim clip removal tool and starting on the harness-side of the module assembly as shown in the sequence below, CAREFULLY insert the tool and twist ONLY AS MUCH AS IS REQUIRED to release the slightly longer center retaining claw from the trim cover. Once released with the tool, the other 6 claws will release easily by hand. • Rotate the inflator portion of the assembly outward from the cover to release the 7 label-side claws and separate the cover from the module. No tool is required as all the 7 label-side claws are the same size. Serial Number FIGURE1 Bulletin Number: WQR-53R; Revised: 05/14/21 Page 41 of 73 Continued… Trim Clip Removal Tool Inserted Twisting the Tool and Releasing Center Claw All Harness-Side Claws Released Center Claw Released Serial Number Inside view of a damaged cover, shows tearing and material missing. This cover must be replaced. OK Close-up of a witness mark left behind by the inside of the center retaining claw. This is normal and acceptable. There is no need to replace the cover for this. Step 3- Confirm the orientation is correct as outlined earlier in this bulletin. Refit the original cover, if reusable, onto the replacement module assembly. Make sure all the claws are fully engaged (see Figure 1 above). When properly installed, the cover should feel loose with a small amount of freeplay. If the cover is tight (no freeplay or looseness), it most likely is not fully engaged onto the claws. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 42 of 73 Continued… Step 4- VERY IMPORTANT: Record the alpha-numeric serial numbers for BOTH the original and the replacement module assemblies on the hard copy of the Repair Order. See pages 40 & 41 for serial number location photos. For SOA and SDC Retailers ONLY, this information will be required for claim approval. For SNE retailers, this information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. Step 5- After confirming the cover is properly fitted to the module, reinstall the module assembly in reverse order of disassembly. Before installing the glove box assembly, reconnect the negative battery cable. Turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the glove box assembly. Step 6- Place the removed module assembly into the returnable shipping box. Refer to the SHIPPING DOCUMENTATION AND INSTRUCTIONS (Appendix A) found toward the end of this bulletin. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIRBAG MODULES BE RETURNED TO SUBARU OF AMERICA, INC. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 43 of 73 Continued… *SERVICE PROCEDURE FOR IMPREZA, WRX and STI MODELS, INFLATOR TYPE 1, P.N. 98279FE000* CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing the airbag module! STEP 1- PREPARATION: • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Remove the glove box assembly following the procedure in the applicable Service Manual. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cellphones before proceeding. • Disconnect the airbag module harness connector from the support beam bracket. • Remove the 3 retaining bolts and CAREFULLY remove the airbag module from the vehicle and place it on a clean cloth to protect the dash trim surface portion from damage. NOTE: There may be a Security Module secured with the lower airbag module mounting bolt on some models. IMPORTANT: DO NOT destroy or damage the kit box as it MUST be used for the original inflator’s return shipping. • Open the Kit Box and confirm all the necessary components are included: 4 Self-Locking nuts New Type 1 Inflator (yellow tape applied to one end to identify it as the replacement part) New Inflator Harness Electro-Tap (red shorting crimp connector) 1 ½” X 2 ¼” piece of self-adhesive Sponge Tape Shipping Documentation and Instructions Bulletin Number: WQR-53R; Revised: 05/14/21 Page 44 of 73 Continued… IMPORTANT: The removed airbag module must be mounted to the Airbag Deployment Fixture (part number J-39401-B) as shown in the photo below to better secure it during the inflator and wiring harness component replacement procedures. Always perform this work in an area away from others to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into account to avoid possible hazards should inadvertent deployment occur or sources of static or other electricity that could potentially induce such a deployment. STEP 2- Peel the Sponge Tape and remove the harness clip from the retainer bracket by pushing the tangs inward with a flat-blade screwdriver as shown below. Always remove any Sponge Tape adhesive residue from the airbag mounting bracket using mild solvent on a clean shop cloth. CAUTION: Never use any silicone-based products for this purpose. STEP 3- CAREFULLY cut the yellow harness cover enough (approximately 2 inches) to expose the 2 red (or yellow) wires inside and provide enough room to install the Electro-Tap (shorting) connector using a wire cutter or scissor (no knives or razors). TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES! Red Wires Yellow Wires Bulletin Number: WQR-53R; Revised: 05/14/21 Page 45 of 73 Continued… STEP 4- Short the 2 wires together by installing the Electro-Tap connector. The connector creates a short circuit which acts as a safeguard to prevent against static discharge that may deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the connector together, one section at a time. This tab MUST be cut off Insert 1 wire in the Electro-Tap Fold 2 3 4 Crimp closed with pliers Place the other wire in the Electro-Tap, fold then crimp closed with pliers 5 STEP 5- Once the Electro-Tap connector is fully crimped in place, cut the 2 wires on the body harness connector side of the Electro-Tap connector. CUT VERY IMPORTANT: Under no circumstances should any impact or power tools be used when performing these procedures. HAND TOOLS ONLY! STEP 6- Remove the two 8mm self-locking nuts securing the stopper plate. Loosen but do not remove the other two nuts on the mounting bracket as leaving them in place will help keep the airbag assembly together. Remove 1 Bulletin Number: WQR-53R; Revised: 05/14/21 Page 46 of 73 Continued… STEP 7- With the stopper plate removed and the other 2 self-locking nuts loosened, unseat the inflator off the mounting bracket end plate then rotate it slightly CLOCKWISE to make it easier to remove as shown in the photo to the right. Slide the inflator out of its mounting while feeding the cut off portion of the wiring harness through the “D-Shaped” hole in the end of the mounting bracket. NEVER ATTEMPT TO REMOVE THE HARNESS FROM THE INFLATOR! Place the removed original air bag inflator in the “cradle” of the Kit Box insert. STEP 8- VERY IMPORTANT: Record the 11-digit alpha-numeric serial number for both the new and the removed inflators on the hard copy of the Repair Order. For SOA and SDC Retailers ONLY, this information will be required for claim approval. For SNE retailers, this information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. STEP 9- Install the new inflator into the mounting bracket with the harness connector end going in first toward the mounting bracket. Make sure the “D-shaped” portion of the inflator harness connector boss aligns with the “D-shaped” portion of the hole in the end of the mounting bracket as shown below. When properly installed, the end of the inflator will be seated tight against the mounting bracket. Do not peel the white harness connection dust cover at this time. Inflator properly seated against mounting bracket (NO GAP) Bulletin Number: WQR-53R; Revised: 05/14/21 Page 47 of 73 Continued… STEP 10- As shown below, install but do not fully tighten 2 of the NEW self-locking nuts while holding the stopper plate tight against the inflator. Remove the nuts still installed on the mounting bracket and replace them with 2 NEW self-locking nuts. Once all 4 NEW nuts are in place, torque to 31 – 38 inch pounds in the sequence shown below. Use a marker to mark the nuts after torquing indicating they have been fully tightened. 3 2 1 4 STEP 11- VERY IMPORTANT: When connecting the new harness to the inflator, the harness MUST be routed toward the module’s mounting brackets as shown in the photo below. Peel off the white dust cover and CAREFULLY align the 2 inflator pins with the female terminals of the harness connector as shown in the sequence below. Once pin alignment is confirmed, push down firmly to engage the connector’s 2 locking tangs into the locking groove of the connector boss. Confirm the connector is fully locked by prying up LIGHTLY with a small flat-blade screwdriver. Locking Groove STEP 12- Reinstall the wiring harness retaining clip into its position on the mounting bracket. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 48 of 73 Continued… STEP 13- Peel the adhesive backing and install the new Sponge Tape onto the yellow harness tube first then adhere it to the airbag mounting bracket as shown in the illustrations below. Placement of Sponge Tape IMPORTANT: The Sponge tape must be installed more than half-way around the yellow harness tube. Harness Sponge Tape STEP 14- Reinstall the airbag assembly into the vehicle in reverse order of disassembly. NOTE: If the accessory security module is installed to one of the airbag module mounting bolts, torque that specific bolt to 7.5 +/-1ft. lb. rather than the normal 5.4 ft. lb. specified in the Service Manual. Before installing the glove box assembly, reconnect the negative battery cable. Turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the glove box assembly while making sure the cord loop for the opening dampener (if equipped) stays connected to complete the procedure. STEP 15- Place the removed air bag inflator in the “cradle” of the Kit Box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PARTS RETURN PROCEDURES” section of this bulletin (page 4) for further return shipping instructions and information. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 49 of 73 Continued… *SERVICE PROCEDURE FOR IMPREZA, WRX AND STI MODELS, INFLATOR TYPE 2, P.N. 98279FE070* CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing the airbag module! STEP 1- PREPARATION: • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 60 seconds before proceeding further. • Remove the glove box assembly following the procedure in the applicable Service Manual. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cellphones before proceeding. • Disconnect the airbag module harness connector from the support beam bracket. • Remove the 3 retaining bolts and CAREFULLY remove the airbag module from the vehicle and place it on a clean cloth to protect the dash trim surface portion from damage. NOTE: There may be a Security Module secured with the lower airbag module mounting bolt on some models. IMPORTANT: DO NOT destroy or damage the kit box as it MUST be used for the original inflator’s return shipping. • Open the Kit Box and confirm all the necessary components are included: 4 Self-Locking nuts New Type 2 Inflator (pink collars on each end identify it as the replacement part) New Inflator Harness New Stopper Plate Electro-Tap (red shorting crimp connector) 1 ½” X 2 ¼” piece of self-adhesive Sponge Tape Shipping Documentation and Instructions Bulletin Number: WQR-53R; Revised: 05/14/21 Page 50 of 73 Continued… IMPORTANT: The removed airbag module must be mounted to the Airbag Deployment Fixture (part number J-39401-B) as shown in the photo below to better secure it during the inflator and wiring harness component replacement procedures. Always perform this work in an area away from others to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into account to avoid possible hazards should inadvertent deployment occur or sources of static or other electricity that could potentially induce such a deployment. STEP 2- Peel the Sponge Tape and remove the harness clip from the retainer bracket by pushing the tangs inward with a flat-blade screwdriver as shown below. Always remove any Sponge Tape adhesive residue from the airbag mounting bracket using mild solvent on a clean shop cloth. CAUTION: Never use any silicone-based products for this purpose. STEP 3- CAREFULLY cut the yellow harness cover enough (approximately 2 inches) to expose the 2 red (or yellow) wires inside and provide enough room to install the Electro-Tap (shorting) connector using a wire cutter or scissor (no knives or razors). TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES! Red Wires Yellow Wires Bulletin Number: WQR-53R; Revised: 05/14/21 Page 51 of 73 Continued… STEP 4- Short the 2 wires together by installing the Electro-Tap connector. The connector creates a short circuit which acts as a safeguard to prevent against static discharge that may deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the connector together, one section at a time. This tab MUST be cut off Insert 1 wire in the Electro-Tap Fold 2 3 4 Crimp closed with pliers Place the other wire in the Electro-Tap, fold then crimp closed with pliers 5 STEP 5- Once the Electro-Tap connector is fully crimped in place, cut the 2 wires on the body harness connector side of the Electro-Tap connector. CUT VERY IMPORTANT: Under no circumstances should any impact or power tools be used when performing these procedures. HAND TOOLS ONLY! STEP 6- Remove the two 8mm self-locking nuts securing the stopper plate. Loosen but do not remove the other two nuts on the mounting bracket as leaving them in place will help keep the airbag assembly together. Remove Bulletin Number: WQR-53R; Revised: 05/14/21 Page 52 of 73 Continued… STEP 7- With the stopper plate removed and the other 2 self-locking nuts loosened, unseat the inflator off the mounting bracket end plate then rotate it slightly CLOCKWISE to make it easier to remove as shown in the photo to the right. Slide the inflator out of its mounting while feeding the cut off portion of the wiring harness through the “D-Shaped” hole in the end of the mounting bracket. NEVER ATTEMPT TO REMOVE THE HARNESS FROM THE INFLATOR! Place the removed original air bag inflator in the “cradle” of the Kit Box insert. STEP 8- VERY IMPORTANT: Record the 11-digit alpha-numeric serial number for both the removed (Type 1) and 14-digit numeric serial number for the new (Type 2) inflator on the Repair Order hard copy. For SOA and SDC Retailers ONLY, this information will be required for claim approval. For SNE retailers, this information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. TYPE 1 TYPE 2 STEP 9- Inspect the new Type 2 inflator to confirm the locating protrusions on each of the pink collar portions are aligned as shown below. The “short” collar can be rotated as needed to align it with the protrusion on the “long” collar if necessary. NOTE: The Type 2 inflator is installed in the opposite direction of the original. This change puts the connector on the other end. The new harness has been extended approximately 2” to compensate. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 53 of 73 Continued… STEP 10- Install the new inflator into the mounting bracket, short collar with the “blank” (no harness connector) end going in first. The protrusion on the short collar will fit in the gap at the bottom of the fixed stopper plate portion. At the same time, the ridge portion of the inflator side of the stopper plate will fit into the “notch” in the end of the collar. When properly installed, the end of the inflator will be seated tight against the mounting bracket with NO gap. DO NOT peel the white harness connection dust cover at this time. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 54 of 73 Continued… STEP 11- Install the new stopper plate over the harness connector end of the new inflator. Always hold the stopper plate tight against the inflator as shown when installing and tightening the NEW self-locking nuts. NEVER reuse the original nuts. Remove the 2 nuts still installed on the mounting bracket and replace them with 2 NEW self-locking nuts. Once all 4 NEW nuts are in place, torque to 31 – 38 inch pounds in the new sequence shown below. Use a marker to mark the nuts after torqueing indicating they have been fully tightened. 1 3 2 4 STEP 12- Peel off the white dust cover and CAREFULLY align the tang of the new harness connector with the receiving slot in the inflator connector. This assures proper routing of the harness in relation to the airbag assembly mounting brackets. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 55 of 73 Continued… Step 13- Reinstall the wiring harness retaining clip into its position on the mounting bracket. IMPORTANT: Confirm the harness is not twisted at the inflator connector as shown below. STEP 14- Peel the adhesive backing and install the new Sponge Tape onto the yellow harness tube first then adhere it to the airbag mounting bracket as shown in the illustrations below. Placement of Sponge Tape Bulletin Number: WQR-53R; Revised: 05/14/21 Page 56 of 73 Continued… IMPORTANT: The Sponge tape must be installed more than half-way around the yellow harness tube. Harness Sponge Tape Completed “Type 2” Assembly STEP 15- Reinstall the airbag assembly into the vehicle in reverse order of disassembly. NOTE: If the accessory security module is installed to one of the airbag module mounting bolts, torque that specific bolt to 7.5 +/-1ft. lb. rather than the normal 5.4 ft. lb. specified in the Service Manual. Before installing the glove box assembly, reconnect the negative battery cable. Turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the glove box assembly while making sure the cord loop for the opening dampener (if equipped) stays connected to complete the procedure. STEP 16- Place the removed air bag inflator in the “cradle” of the Kit Box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PARTS RETURN PROCEDURES” section of this bulletin (page 4) for further return shipping instructions and information. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 57 of 73 Continued… RECALL IDENTIFICATION LABEL Type or print the necessary information on a Service Program identification label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302. Ordering qty 1 = 1 sheet of 20 labels. PART NUMBER APPLICABILITY DESCRIPTION ORDER QUANTITY MSA6P1302 All models Campaign Completion Labels (contains one sheet of 20 labels) 1 WQR-53 CLAIM REIMBURSEMENT AND ENTRY PROCEDURES Credit to perform this recall will be based on the submission of properly completed repair order information. Retailers may submit claims through ‘Vehicle Claim Entry’ on Subarunet.com. Listed below is claim entry information: CLAIM TYPE CAMPAIGN CODE LABOR OPERATION # DESCRIPTION LABOR TIME RC WQR-53 A182-031 2003-2004 Legacy, Outback, Baja Front Passenger Air Bag Inflator or Module Replacement 0.8 2004-2005 Impreza, WRX, STI Front Passenger Air Bag Inflator Replacement 2005-2008 Legacy, Outback Front Passenger Air Bag Inflator Replacement 1.8 182-018 Front Passenger Air Bag Inflator INSPECTION ONLY 0.2 Airbag Module Part Number Inflator Kit Part Number APPLICABILITY ORDER QUANTITY 98279AE04A 98279AE00A 2003-2004 Legacy, 2003-2004 Outback and 2003-2004 Baja 1 N/A 98279FE000 2004-2005 Impreza, WRX, and STI (Inflator Type 1) 1 N/A 98279FE070 2004-2005 Impreza, WRX, and STI (Inflator Type 2) 1 N/A 98279AG00A 2005-2008 Legacy and Outback (Inflator Type 1) 1 N/A 98279AG05A 2005-2008 Legacy and Outback (Inflator Type 2) 1 N/A SOA963W110** 2005-2008 Legacy / Outback Non-Woven Material, 8” X 11” Sheet 1 ** NOTE: For claim entry, use part # SOA635079 for the non-woven material. This part # is non-orderable and used for claim purposes only. For SOA and SDC Retailers: Serial Number Entry Upon entry of a recall claim, BOTH the newly-installed (replacement) and the removed (original) serial numbers are required to be entered in the appropriate fields in the Recall Claim Entry system. As a result of adding these new required entry fields, Part Return Notices will no longer be generated. For SNE Retailers ONLY Miscellaneous Detail Field The serial number of the NEW air bag inflator or Module installed MUST be entered in the “Misc. Detail” field. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 58 of 73 Continued… OWNER NOTIFICATION LETTER Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 and 2005 model year Impreza, WRX, and STI vehicles. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment. In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. REMEDY Subaru will replace the inflator for your front passenger air bag at no cost to you. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu. Subaru Recall Campaign WQR-53 NHTSA Recall No. 15V-323 June 2015 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. Until this repair is performed, do not allow passengers to ride in the front passenger seat. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 59 of 73 Continued… Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 60 of 73 Continued… OWNER NOTIFICATION LETTER Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 and 2005 model year Impreza, WRX, and STI vehicles. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment. In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. REPAIR Subaru will replace the inflator for your front passenger air bag at no cost to you. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu. Subaru Recall Campaign WQR-53 NHTSA Recall No. 15V-323 July 2015 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. WHAT YOU SHOULD DO We are currently experiencing a parts shortage for affected Impreza, WRX, and STI vehicles. As the parts supply improves, you will be notified with another letter advising you to schedule an appointment with your Subaru retailer (dealer) to have the front passenger airbag inflator replaced with a new one if you have not already had the repair performed. Until this repair is performed, do not allow passengers to ride in the front passenger seat. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 61 of 73 Continued… Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 62 of 73 Continued… OWNER NOTIFICATION LETTER Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2004 model year Legacy, Outback, and Baja vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD Subaru is consolidating two previous national recalls into one. The vehicles included in this consolidated national recall may contain a front passenger-side air bag inflator which could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. You received this notice because our records indicate that you currently own one of these vehicles and the recall has not yet been completed. If you have already had this repair performed, please disregard this notice. REPAIR Subaru will replace the inflator for your front passenger air bag at no cost to you. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Subaru Recall Campaign WQR-53 Legacy, Outback, and Baja NHTSA Recall No. 15V-323 September 2015 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 63 of 73 Continued… Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select “Find a Retailer”. For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 64 of 73 Continued… OWNER NOTIFICATION LETTER Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 model year Impreza, WRX, and STI vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD Subaru is consolidating two previous national recalls into one. The vehicles included in this consolidated national recall may contain a front passenger-side air bag inflator which could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. You received this notice because our records indicate that you currently own one of these vehicles and the recall has not yet been completed. If you have already had this repair performed, please disregard this notice. REPAIR Subaru will replace the inflator for your front passenger air bag at no cost to you. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Subaru Recall Campaign WQR-53 Impreza, WRX, and STI NHTSA Recall No. 15V-323 September 2015 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. WHAT YOU SHOULD DO We are currently experiencing a parts shortage for affected Impreza, WRX, and STI vehicles. As the parts supply improves, you will be notified with another letter advising you to schedule an appointment with your Subaru retailer (dealer) to have the front passenger airbag inflator replaced with a new one if you have not already had the repair performed. Until this repair is performed, do not allow passengers to ride in the front passenger seat. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 65 of 73 Continued… Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause. Sincerely, Subaru of America, Inc. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 66 of 73 Continued… OWNER NOTIFICATION LETTER Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Subaru of America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2005-2008 model year Subaru Legacy and Outback vehicles. You received this notice because our records indicate that you currently own one of these vehicles. REASON FOR THIS NOTICE Subaru is expanding a previously issued recall to include additional vehicles. Your vehicle is among those added. REMEDY Subaru will replace the inflator for your front passenger air bag at no cost to you. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately one hour and 45 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. Subaru Recall Campaign WQR53 NHTSA Recall No. 15V-323 2005-2008 Legacy and Outback January 2016 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. It is important that you are aware that your vehicle is affected by this safety recall and that you should take the following precaution: Until this repair is performed, do not allow passengers to ride in the front passenger seat. SAFETY HAZARD In the event of a crash necessitating deployment of the front passenger air bag, the inflator could rupture with metal fragments striking vehicle occupants and potentially causing serious injury or death. The registration history of your vehicle indicates that your vehicle has been registered in an area of high absolute humidity. Therefore, your vehicle is included in the highest priority group (Priority Group 1) as defined in the NHTSA (National Highway Traffic Safety Administration) Coordinated Remedy Order. For more information about this Order, please refer to http://www.safercar.gov/rs/takata/index.html. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 67 of 73 Continued… Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 68 of 73 Continued… OWNER NOTIFICATION LETTER Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Subaru of America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2005-2008 model year Subaru Legacy and Outback vehicles. You received this notice because our records indicate that you currently own one of these vehicles. REASON FOR THIS NOTICE Subaru is expanding a previously issued recall to include additional vehicles. Your vehicle is among those added. REMEDY Subaru will replace the inflator for your front passenger air bag at no cost to you. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately one hour and 45 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. Subaru Recall Campaign WQR53 NHTSA Recall No. 15V-323 2005-2008 Legacy and Outback February 2016 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. WHAT YOU SHOULD DO We are currently experiencing a parts shortage. However it is important that you are aware that your vehicle is affected by this safety recall and that you should take the following precaution: Until this repair is performed, do not allow passengers to ride in the front passenger seat. As the parts supply improves, you will be notified with another letter advising you to schedule an appointment with your Subaru retailer (dealer) to have the front passenger airbag inflator replaced with a new one if you have not already had the repair performed. SAFETY HAZARD In the event of a crash necessitating deployment of the front passenger air bag, the inflator could rupture with metal fragments striking vehicle occupants and potentially causing serious injury or death. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 69 of 73 Continued… Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select “Find a Retailer”. For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 70 of 73 Continued… OWNER NOTIFICATION LETTER Subaru Recall Campaign WQR-53 NHTSA Recall No. 15V-323 April 2016 – Second Notification IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 and 2005 model year Impreza, WRX, and STI vehicles. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment. In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. REPAIR Subaru will replace the inflator for your front passenger air bag at no cost to you. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. WHAT YOU SHOULD DO In the event of a crash necessitating deployment of the front passenger air bag, the inflator could rupture with metal fragments striking vehicle occupants and potentially causing serious injury or death. Sufficient parts supply is now available. You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. Until this repair is performed, do not allow passengers to ride in the front passenger seat. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 71 of 73 Continued… CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select “Find a Retailer”. For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd. Bulletin Number: WQR-53R; Revised: 05/14/21 Page 72 of 73 Continued… SHIPPING DOCUMENTATION AND INSTRUCTIONS (Appendix A) IMPORTANT NOTE: There are 2 different sets of instructions supplied in this section. The first page outlines the procedure for INFLATOR returns while the following page provides instructions for returning a COMPLETE MODULE assembly. 5. Shipping Instructions – Prepare the Pallet a) Accumulate and palletize Kits b) Arrange Kits on Pallet as pictured here • 20 boxes per row/layer (5×4) • 10 rows/layers per pallet (200 boxes) c) Shrink-wrap Kits to Pallet d) Affix Over-pack Label on (1) side of Pallet (Not on Top) NOTE INFLATOR RETURNS These Return Instructions are for the Continental US dealerships (48 States). NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada CANNOT follow below shipping instructions. Instead, dealerships in these locations MUST contact the following Takata/XPO USA representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email: MLGTakataRestraints_International@menloworldwide.com 1. Shipping Documents 8. Requesting a New Box / Shipping Labels If a new box or replacement shipping labels are needed, please contact the representative listed below by phone or email to request replacement materials. Primary Contact: Armando Gonzalez – Tel #: 210-250-5079 E-Mail: FieldAction.14305@menloworldwide.com To help expedite your request, please be prepared to provide the following information: a) Serial number on the original box b) What Type of shipping material needed • Replacement Box • Two Part Return Label • Bill of Lading • ERG Form c) Dealer Shipping Information • Contact name • Dealer Address • Phone Number 4b. Shipping Instructions – Label each Box a) If you continue receiving Inflator Kits with the original Fedex Documentation: 1. Peel off the backing of the Fedex Ground PRP Shipping label and affix to top of box to left of the Class 9 label. • Use the scribe line on the box as a guide • The FedEx Ground PRP Shipping label must not touch any portion of the printing to the right of the scribe line. 2. Discard the remaining Documentation 3. Do Not contact FedEx 3. Closure Instructions a) Close the top box flap, per box closure instructions located on front panel of box. 2. Packing Instructions a) Confirm box is in acceptable condition. If a new box is needed, follow the New Box instructions located In Box 8 of this page. b) Place the un-deployed air bag inflator in the “cradle” of the box insert. 6. Shipping Instructions – Schedule LTL Pickup a) Upon Accumulating 200 kits (1 Over-pack/Pallet) Minimum • Call XPO at 1-877-650-3476 • If 200 Kits have not been accumulated in 30 days, please call XPO for direction c) Have the following Information Available • Dealer # • Quantity of Over-packs/Pallets • Quantity of Passenger Inflator Kits on each Pallet • Email Address where shipping Documentation can be received a) Box Label • Supplied with each Kit • To be affixed to each box b) Over-pack Label • To be supplied by XPO. • To be affixed to the outside of each pallet c) Bill of Lading • To be supplied by XPO. • Print 2 copies: 1 for Dealer Records, 1 for LTL Driver d) ERG Document • To be supplied by XPO. • To be provide by the Dealer to the LTL Driver for each shipment 4a. Shipping Instructions – Label each Box a) New Labels will begin shipping in each kit starting mid August, 2015 Subaru Inflator Kit will contain this two-part label: Peel off ‘Ship To’ Label. Affix Label to Box. Do not cover up Class 9 Marking. 7. Shipping Instructions – Ship a) Give 1 Copy of BOL and 1 Copy of ERG to Driver b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years Bulletin Number: WQR-53R; Revised: 05/14/21 Page 73 of 73 Continued… NOTE FULL MODULE RETURNS These Return Instructions are for the Continental US dealerships (48 States). NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada CANNOT follow below shipping instructions. Instead, dealerships in these locations MUST contact the following Takata/XPO USA representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email: MLGTakataRestraints_International@menloworldwide.com 1. Shipping Documents 3. Closure Instructions a) Close the top box flap, per box closure instructions located on front panel of box. 2. Packing Instructions a) Confirm box is in acceptable condition. If a new box is needed, follow the New Box instructions located In Box 8 of this page. b) Place the un-deployed air bag module in the “cradle” of the box insert. a) Box Label • Supplied with each Kit • To be affixed to each box b) Over-pack Label • To be supplied by XPO. • To be affixed to the outside of each pallet c) Bill of Lading • To be supplied by XPO. • Print 2 copies: 1 for Dealer Records, 1 for LTL Driver d) ERG Document • To be supplied by XPO. • To be provide by the Dealer to the LTL Driver for each shipment 4. Shipping Instructions – Label each Box a) New Labels will begin shipping in each kit starting mid August, 2015 Subaru Module Kit will contain this two-part label: Peel off ‘Ship To’ Label. Affix Label to Box. Do not cover up Class 9 Marking. 5. Shipping Instructions – Prepare the Pallet a) Accumulate and palletize Kits b) Arrange Kits on Pallet as pictured here • 15 boxes per row/layer (5×3) • 5 rows/layers per pallet (75 boxes) c) Shrink-wrap Kits to Pallet d) Affix Over-pack Label on (1) side of Pallet (Not on Top) 8. Requesting a New Box / Shipping Labels If a new box or replacement shipping labels are needed, please contact the representative listed below by phone or email to request replacement materials. Primary Contact: Armando Gonzalez – Tel #: 210-250-5079 E-Mail: FieldAction.14305@menloworldwide.com To help expedite your request, please be prepared to provide the following information: a) Serial number on the original box b) What Type of shipping material needed • Replacement Box • Two Part Return Label • Bill of Lading • ERG Form c) Dealer Shipping Information • Contact name • Dealer Address • Phone Number 6. Shipping Instructions – Schedule LTL Pickup a) Upon Accumulating 75 kits (1 Over-pack/Pallet) Minimum • Call XPO at 1-877-650-3476 • If 75 Kits have not been accumulated in 30 days, please call XPO for direction c) Have the following Information Available • Dealer # • Quantity of Over-packs/Pallets • Quantity of Passenger Inflator Kits on each Pallet • Email Address where shipping Documentation can be received 7. Shipping Instructions – Ship a) Give 1 Copy of BOL and 1 Copy of ERG to Driver b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 800-782-2783 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 model year Impreza, WRX, and STI vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD Subaru is consolidating two previous national recalls into one. The vehicles included in this consolidated national recall may contain a front passenger-side air bag inflator which could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. You received this notice because our records indicate that you currently own one of these vehicles and the recall has not yet been completed. If you have already had this repair performed, please disregard this notice. REPAIR Subaru will replace the inflator for your front passenger air bag at no cost to you. WHAT YOU SHOULD DO We are currently experiencing a parts shortage for affected Impreza, WRX, and STI vehicles. As the parts supply improves, you will be notified with another letter advising you to schedule an appointment with your Subaru retailer (dealer) to have the front passenger airbag inflator replaced with a new one if you have not already had the repair performed. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select “Find a Retailer”. For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com Subaru Recall Campaign WQR-53 Impreza, WRX, and STI NHTSA Recall No. 15V-323 September 2015 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause. Sincerely, Subaru of America, Inc. A subsidiary of Fuji Heavy Industries Ltd. Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Subaru of America, Inc. One Subaru Drive Camden, NJ 08103 844-373-6614 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2004 model year Legacy and Outback vehicles and certain 2003-2005 model year Baja vehicles, equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, this could cause the inflator to explode when the passenger’s frontal air bag deploys in a crash. If the inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Parts are available. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one, free of charge. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately 48 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. Subaru Recalls WQP51 & WQR53 NHTSA IDs 14V-763 & 15V-323 2003-2004 Legacy & Outback; 2003-2005 Baja September 2018 – Renotification URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-844-373-6614. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department One Subaru Drive, Camden, NJ 08103 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Important News – Please open and read immediately Your safety is our top priority. Your Subaru needs a critical airbag repair. El airbag de su Subaru requiere de una reparación crítica. Please make an appointment with your Subaru retailer immediately – online or by phone – for this free service. May 2017 Takata Air Bag Inflator Recall Regarding VIN: [Field: SOA TM Vin] Dear [Field: First Name]: There is a critical safety recall* for the passenger-side front airbag in your Subaru. According to our records, you have not yet taken your vehicle to your Subaru retailer (dealer) to have the recall repair performed. If the inflator ruptures, metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Your Subaru retailer will replace the passenger-side front airbag inflator free of charge. Helping to keep you and your passengers safe is very important to us. For this reason, do not allow passengers to ride in the front passenger seat until the airbag repair has been performed. Please schedule an appointment for this service with your Subaru retailer as soon as you can. F I N D A R E TA I L E R For more information, visit Takata Airbag Inflator Recall Para información visite Retiro del mercado del inflador de bolsas de aire Takata, o llame al 1-800-SUBARU3. Yours truly, Subaru of America, Inc. *If you have already had this recall service performed or have this service scheduled, we thank you for your attention to this matter. If you have moved or sold your vehicle, please update this information online at Subaru Customer Support and select “Address Update” or “Ownership Update” from the Quick Links section, or by calling 1‑800-SUBARU3 (1-800-782-2783). Mobile view

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Subaru of America, Inc. P.O. Box 9103 Camden, NJ 08101-9877 844-373-6614 www.subaru.com Date (Month and Year) – RENOTIFICATION NOTICE Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2014 model year Legacy and Outback vehicles, 2003-2006 model year Baja vehicles, 2006-2014 model year Tribeca vehicles, 2009-2013 model year Forester vehicles, 2004-2011 model year Impreza vehicles, 2004-2014 WRX (including STI) vehicles equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you own one of these vehicles and have not had this urgent safety recall repair performed yet. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, this could cause the inflator within the air bag to explode when the passenger’s frontal air bag deploys in a crash. If the air bag inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. WHAT SUBARU WILL DO Subaru will replace the front passenger air bag inflator in your vehicle with a new one, at no charge to you. WHAT YOU SHOULD DO You should immediately contact any authorized Subaru retailer (dealer) for an appointment to have this repair performed for free. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. Until this repair is performed, do not allow passengers to ride in the front passenger seat. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator ranges from less than one hour to approximately three hours, depending on the model. Your retailer can provide you with an estimate of the overall time needed for this service visit, as it may be necessary to make your vehicle available for a longer period of time. OWNER INFORMATION Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. SAFETY RECALL NOTICE This is an important Safety Recall. The remedy will be performed at no charge to you. Recall: XXX-XX NHTSA ID: XXX-XXX If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html, or call 1-844-373-6614. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-844-373-6614. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Customer Support” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 9103, Camden, NJ 08101-9877 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 800-782-2783 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2004 model year Legacy, 2003-2004 model year Outback, 2003-2005 model year Baja, and 2004-2005 model year Impreza (including WRX) vehicles, equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, that could cause the inflator to rupture when the passenger’s frontal air bag deploys in a crash. If the inflator ruptures, metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Parts are available. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately 48 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. Subaru Recall WQP51/WQR53 NHTSA Recall No. 14V763/15V323 November 2017 RENOTIFICATION URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-800-SUBARU3. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 6000, Cherry Hill, NJ 08034-6000 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 800-782-2783 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2005-2008 model year Subaru Legacy and Outback vehicles, equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, that could cause the inflator to rupture when the passenger’s frontal air bag deploys in a crash. If the inflator ruptures, metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Parts are now available. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately one hour and 45 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. Subaru Recall Campaign WQR53 NHTSA Recall No. 15V-323 2005-2008 MY Legacy & Outback May 2017 RENOTIFICATION URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-800-SUBARU3. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 6000, Cherry Hill, NJ 08034-6000 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Important Information regarding your vehicle – please open and read immediately Find a Retailer Your Subaru needs a critical airbag repair. Regarding VIN: 4S3BP676056333904 Dear Andrew, At Subaru, the safety of our owners has always been our first priority. As you may know, similar to most other auto makers, Subaru is involved in the recall of vehicles fitted with Takata airbags (only the passenger side bag is affected in Subaru models). We are writing to you because your vehicle with the VIN: 4S3BP676056333904 has been identified as needing this critical airbag repair. Our records show that you have not yet taken your vehicle to your Subaru retailer to have the recall repair performed. Your Subaru retailer will replace the passenger-side front airbag inflator free of charge. Please call your retailer and schedule this appointment today. Keeping you and your passengers safe is very important to us. Thank you for your prompt attention to this. If you believe you’ve received this message in error, or no longer own this vehicle, please let us know. Your friends at Subaru of America and Subaru Ambassador HQ Find a Retailer Please do not reply to this message. To obtain information on how to contact Subaru of America, Inc., visit our website at subaru.com/contactus, or call (800) 782-2783. If you have already had this recall service performed or have this service scheduled, we thank you for your attention to this matter. If you have moved or sold your vehicle, please update this information online at Subaru Customer Support and select “Address Update” or “Ownership Update” from the Quick Links section, or by calling 1-844-373-6614. Conditions of Use | Privacy Policy | California Privacy Rights | Subaru.com

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 844-373-6614 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2005-2009 model year Legacy and Outback vehicles equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, this could cause the inflator to explode when the passenger’s frontal air bag deploys in a crash. If the inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Parts are available. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one, free of charge. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately one hour and 48 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. Subaru Recalls WQR53/TKA16/TKA17/TKB17 NHTSA IDs 15V323/16V358/17V014/17V026 2005-2009 MY Legacy and Outback April 2018 – Renotification URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-844-373-6614. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 6000, Cherry Hill, NJ 08034-6000 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Important Safety Recall – Parts are available – Schedule free repair now Your safety is our top priority. Your Subaru needs a critical airbag repair. El airbag de su Subaru requiere de una reparación crítica. Please make an appointment with your Subaru retailer immediately – online or by phone – for this free service. Takata Air Bag Inflator Recall Regarding VIN: #N/A Dear Subaru Owner, There is a critical safety recall* for the passenger-side front airbag in your Subaru. According to our records, you have not yet taken your vehicle to your Subaru retailer (dealer) to have the recall repair performed. If the inflator ruptures, metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Your Subaru retailer will replace the passenger-side front airbag inflator free of charge. Helping to keep you and your passengers safe is very important to us. For this reason, do not allow passengers to ride in the front passenger seat until the airbag repair has been performed. Please schedule an appointment for this service with your Subaru retailer as soon as you can. FIND A RETAILER For more information, visit Takata Airbag Inflator Recall Para información visite Retiro del mercado del inflador de bolsas de aire Takata, o llame al 1-844-373-6614. Yours truly, Subaru of America, Inc. Please do not reply to this message. To contact Subaru of America, Inc., please call 1 844-373-6614. *If you have already had this recall service performed or have this service scheduled, we thank you for your attention to this matter. If you have moved or sold your vehicle, please update this information online at Subaru Customer Support and select “Address Update” or “Ownership Update” from the Quick Links section, or by calling 1-844-373-6614.

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Subaru of America, Inc. One Subaru Drive Camden, NJ 08103 844-373-6614 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2005-2008 model year Legacy and Outback vehicles equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, this could cause the inflator to explode when the passenger’s frontal air bag deploys in a crash. If the inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Parts are available. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one, free of charge. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately one hour and 48 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. Subaru Recall WQR53 NHTSA ID 15V-323 2005-2008 Legacy and Outback September 2018 – Renotification URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-844-373-6614. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department One Subaru Drive, Camden, NJ 08103 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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The recall repair is FREE! URGENT AIRBAG SAFETY RECALL The passenger-side front airbag in your [Year] [Model] must be replaced. Keep your loved ones safe with this FREE recall repair. PRSRT STD U.S. Postage PAID Subaru of America, Inc. [Customer’s Full Name] [XXXXX Street Name] [City, State, 00000] Subaru of America, Inc. XXXXX Street Name City, State, 00000 It’s not just a recall, it’s the life it could save. © 2021 Subaru of America, Inc. [Customer’s First Name], The passenger-side front airbag in your Subaru could explode, sending metal shrapnel toward you and your loved ones, which can cause serious injury or death. Please schedule a FREE recall repair appointment at your local Subaru retailer immediately! Our retailers are open to safely complete this recall repair. DO NOT allow anyone to sit in the front-passenger seat until the airbag recall repair has been performed on your vehicle. For more information, visit: www.subaru.com/vehicle-recalls/airbags Para información visite nuestro sitio web específico de Takata en español (www.subaru.com/es/vehicle-recalls/airbags), o llame al 1-844-373-6614. Subaru of America, Inc. VIN: [Insert VIN] Recall Code: [Insert Recall Code] Locate your nearest Subaru retailer at: www.subaru.com/find-retailer If you have already had this recall repair performed or have an appointment scheduled for it, we thank you for your attention to this matter. If you have moved or sold your vehicle, you may update your customer record by visiting subaru.com/customer-support and clicking Ownership Update under the Quick Links section, or by calling 1-800-SUBARU3. Your Subaru retailer will take care of this urgent airbag safety recall with: FREE airbag repair FREE alternative transportation options – loaner vehicles, shuttles, and round-trip towing (ask your retailer for availability) TOUCHLESS service options QUICK recall repair times CONVENIENT scheduling  

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 844-373-6614 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2006-2007 model year Impreza vehicles (including WRX/STI) equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, this could cause the inflator to explode when the passenger’s frontal air bag deploys in a crash. If the inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Parts are available. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one, free of charge. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately 48 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. Subaru Recalls TKB16/TKA17 NHTSA Recalls 16V359/17V014 2006-2007 Impreza (including WRX/STI) April 2018 – Renotification URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-844-373-6614. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 6000, Cherry Hill, NJ 08034-6000 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Subaru of America, Inc. One Subaru Drive Camden, NJ 08103 844-373-6614 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2004-2005 model year Impreza vehicles (including WRX) equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, this could cause the inflator to explode when the passenger’s frontal air bag deploys in a crash. If the inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Parts are available. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one, free of charge. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately 48 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. Subaru Recall WQR53 NHTSA ID 15V-323 2004-2005 Impreza and WRX September 2018 – Renotification URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-844-373-6614. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department One Subaru Drive, Camden, NJ 08103 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Subaru of America, Inc. One Subaru Drive Camden, NJ 08103 844-373-6614 www.subaru.com September 2019 – RENOTIFICATION NOTICE Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2014 model year Legacy and Outback vehicles, 2003-2006 model year Baja vehicles, 2006-2014 model year Tribeca vehicles, 2009-2013 model year Forester vehicles, 2004-2011 model year Impreza vehicles, 2004-2014 WRX (including STI) vehicles equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you own one of these vehicles and have not had this urgent safety recall repair performed yet. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, this could cause the inflator within the air bag to explode when the passenger’s frontal air bag deploys in a crash. If the air bag inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. WHAT SUBARU WILL DO Subaru will replace the front passenger air bag inflator in your vehicle with a new one, at no charge to you. WHAT YOU SHOULD DO You should immediately contact any authorized Subaru retailer (dealer) for an appointment to have this repair performed for free. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. Until this repair is performed, do not allow passengers to ride in the front passenger seat. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator ranges from less than one hour to approximately three hours, depending on the model. Your retailer can provide you with an estimate of the overall time needed for this service visit, as it may be necessary to make your vehicle available for a longer period of time. SAFETY RECALL NOTICE This is an important Safety Recall. The remedy will be performed at no charge to you. Recall: XXX-XX NHTSA ID: XXX-XXX URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below OWNER INFORMATION Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html, or call 1-844-373-6614. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-844-373-6614. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Customer Support” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 9103, Camden, NJ 08101-9877 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 844-373-6614 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2004 model year Legacy and Outback vehicles and certain 2003-2005 model year Baja vehicles, equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, this could cause the inflator to explode when the passenger’s frontal air bag deploys in a crash. If the inflator explodes, sharp metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Parts are available. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one, free of charge. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately 48 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. Subaru Recalls WQP51/WQR53 NHTSA IDs 14V763/15V323 2003-2004 Legacy & Outback; 2003-2005 Baja April 2018 – Renotification URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-844-373-6614. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 6000, Cherry Hill, NJ 08034-6000 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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This airbag inflator in your Subaru could end a life suddenly. PRST STD CUST MKT MAIL U.S. POSTAGE PAID USPS PERMIT NO. XXX [Customer’s Full Name] [XXXXX Street Name] [City, State, 00000] Subaru of America, Inc. XXXXX Street Name City, State, 00000 URGENT: Your vehicle requires a critical airbag recall repair. There’s a dangerous part inside your Subaru. [Customer’s First Name], The passenger-side front airbag inflator in your Subaru could explode, sending metal shrapnel toward you and others in the vehicle, which can cause serious injury or death. Our records indicate that your [Year/Model] has not had this urgent recall repair performed, and we are worried about your safety. Our retailers are open to safely complete this recall repair. Please schedule an appointment for this FREE recall repair at your local Subaru retailer immediately! DO NOT allow anyone to sit in the frontpassenger seat until the airbag recall repair has been performed. Your Subaru retailer will take care of this urgent airbag safety recall with:  FREE airbag recall repair  FREE alternative transportation options – loaner vehicles, shuttles, and round-trip towing (ask your retailer for availability)  TOUCHLESS service options  QUICK recall repair times  CONVENIENT scheduling VIN: [Insert VIN] Recall Code: [Insert Recall Code] © 2020 Subaru of America, Inc. If you have already had this recall repair performed or have an appointment scheduled for it, we thank you for your attention to this matter. If you have moved or sold your vehicle, you may update your customer record by visiting subaru.com/customer-support and clicking Ownership Update under the Quick Links section, or by calling 1-800-SUBARU3. Locate your nearest Subaru retailer at: subaru.com/find-retailer/index For more information, visit: subaru.com/vehicle-recalls/airbags.html Para información visite nuestro sitio web específico de Takata en español (http://www.subaru.com/es/vehicle-recalls/airbags.html), o llame al 1-844-373-6614. Your safety is our top priority. Please don’t put off this FREE recall repair. Every moment you wait is another moment that you and your loved ones are at risk. Subaru of America, Inc. URGENT: This FREE recall repair could save a life.

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 800-782-2783 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2004 model year Subaru Legacy, Outback, and Baja vehicles, and 2004-2005 model year Impreza (including WRX) vehicles equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, that could cause the inflator to rupture when the passenger’s frontal air bag deploys in a crash. If the inflator ruptures, metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Parts are now available. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately 45 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. Subaru Recall Campaign WQR53 NHTSA Recall No. 15V-323 2003-2004 MY Legacy, Outback, Baja 2004-2005 MY Impreza, WRX May 2017 RENOTIFICATION URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-800-SUBARU3. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 6000, Cherry Hill, NJ 08034-6000 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 800-782-2783 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2005-2008 model year Legacy and Outback vehicles, equipped with a non-desiccated Takata-sourced passenger side frontal air bag containing the propellant Phase Stabilized Ammonium Nitrate. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a Takata-sourced passenger side frontal air bag that may be susceptible to moisture intrusion. Over time, that could cause the inflator to rupture when the passenger’s frontal air bag deploys in a crash. If the inflator ruptures, metal fragments could strike vehicle occupants, potentially resulting in serious injury or death. Parts are available. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately one hour and 48 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. Subaru Recall WQR53 NHTSA Recall No. 15V323 November 2017 RENOTIFICATION URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: http://www.subaru.com/vehicle-recalls/airbags.html. Para información visite nuestro sitio web específico de Takata en español http://www.subaru.com/es/vehicle-recalls/airbags.html, o llame al 1-800-SUBARU3. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 6000, Cherry Hill, NJ 08034-6000 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Bulletin Number: 07-116-16R; Revised 08/02/17 Page 1 NUMBER: 07-116-16R DATE: 11/11/16 REVISED: 08/02/17 APPLICABILITY: All Affected Models SUBJECT: Supplemental Service Procedure Information to be Used in Conjunction with Campaigns WQP-51, WQR-53R, TKA, B, C-16R and TKA, B, C-17R CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Continued… INTRODUCTION: This Service Information bulletin is intended to provide helpful tips to Technicians performing the above-listed airbag inflator assembly replacement recalls. This information should increase Technician efficiency and the recall completion percentages of their Service Departments. The supplemental tips provided here are to be used in conjunction with the Service Procedures already published in the current campaign bulletins and applicable Service Manuals. VERY IMPORTANT – REVIEW THIS SECTION FIRST • To avoid damaging plastic trim components during cold-weather months, it is VERY STRONGLY RECOMMENDED to have the interior temperature up to a minimum of 50 degrees F for AT LEAST 15 to 20 minutes before starting any instrument panel (IP) disassembly. With the engine up to operating temperature, run the HVAC system in VENT mode (maximum airflow from the dash vents) with both the air temperature and blower fan speed set to maximum to help warm up the IP assembly. • On 2005-2009MY Legacy / Outback models, if any cracking is identified on either the outside “soft” padded surface of the IP as shown in the photo below or, if during disassembly, cracking of the internal “hard” plastic structure of the IP is found, the IP blocking procedure outlined in this bulletin must NOT be followed as more damage will likely result. In this case, the IP must be completely removed following the applicable Service Manual procedure before removing the airbag module. SERVICE INFORMATION BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2016 Subaru of America, Inc. All rights reserved. Bulletin Number: 07-116-16R; Revised 08/02/17 Page 2 Continued… • On the remaining models listed above, if any cracking of the internal structure of the IP is found, the IP MUST be completely removed before removing the airbag module. Using the blocking procedure will likely cause further damage to the IP. • After CAREFULLY disengaging the retaining claws of the airbag module to remove it from the IP and again after reinstallation, ALL retaining holes must be inspected for any cracking. • If cracks are found between the holes and leading edge or between the holes, the entire IP MUST Be replaced. • Cracked or broken airbag retaining holes may affect the airbag’s proper deployment through the IP in the event of a crash. Module in position, retaining claws engaged. Retaining claws being CAREFULLY disengaged. A trim clip removal tool makes disengaging the retaining claws easy. Insert the tool between the IP and module then CAREFULLY twist to disengage the claws. Bulletin Number: 07-116-16R; Revised 08/02/17 Page 3 Continued… This photo shows the IP with the airbag module removed. If any cracks (examples shown as the red lines) are identified between retaining claw holes or between holes and the outside edge, the IP MUST BE REPLACED. • To help make these repairs easier, two new tools as shown below have been developed and sent to Retailers automatically. Each retailer will be supplied two sets of these tools at no charge. A new removal tool, p.n. SOA635145 for removing the IP’s outside and center vent assemblies and, a resin block to support the IP on 2005-2009 Legacy and Outback models, p.n. SOA635146. There is also a velcro strap supplied along with the resin block to help hold it in position if needed when supporting the IP. There will be some trial and error involved when learning how to use the new removal tool and getting the “feel” of it but, once proficient with the tool’s use, the effort will be well worth it in undamaged vent assemblies. Insert the removal tool into the vent being released and “feel” for the lip / edge where it fits inside the air supply duct. Bulletin Number: 07-116-16R; Revised 08/02/17 Page 4 Continued… HOOK HOOK Once the inner lip / edge of the vent being removed is found (or “hooked”), pull firmly on the tool while applying outward force to keep it from slipping off. Once the first corner of the vent is released, move to the upper (or lower) corner and repeat. At this point, a plastic trim tool can be CAREFULLY used on the front of the vent trim as shown below to release and remove the vent the rest of the way. As stated previously, there will be trial and error until a “feel” for the tool is developed. PATIENCE is key! The information will be broken up into 3 sections by model: 1. 2005-2009MY Legacy / Outback Pg. 6 2. 2010-2014MY Legacy / Outback Pg. 9 3. 2008-2011MY Impreza / WRX / STI and 2009-2013MY Forester. Pg. 12 Bulletin Number: 07-116-16R; Revised 08/02/17 Page 5 Continued… ADDITIONAL TOOLS NEEDED: Removal Tool- For use on all models to assist with vent assembly removal and releasing the clock assembly wiring harness connector on 2005-2009MY Legacy / Outback. Resin Block and Velcro Strap- For use on 2005-2009MY Legacy / Outback to support the right (passenger) side of the IP while removing and reinstalling the airbag module. Use the Velcro strap to help hold the block in position as necessary. Ratchet and #2 Philips bit- This combination works the best for removing and reinstalling the air supply duct screw referenced in the 2005-2009MY Legacy / Outback procedure. Cam-Buckle (tie-down) Strap (96” minimum length)- Used to support the IP while removing the airbag module on 2010-2014MY Legacy / Outback and Impreza and Forester models. These straps are readily available at most automotive retailers and online suppliers. “Stubby” #2 Philips Screwdriver- Makes removing the air supply duct screw on 2010-14MY Legacy / Outback much easier. Trim Clip Removal Tool- Used for releasing the IP from the retaining claws on the airbag module on all applicable models. Bulletin Number: 07-116-16R; Revised 08/02/17 Page 6 Continued… 1. SERVICE PROCEDURE TIPS FOR 2005-2009MY LEGACY / OUTBACK MODELS: • The tool described above comes in handy when releasing the electrical connector for the clock on 2005-07 Legacy / Outback models due to the shorter length of the wiring harness. The 2008-09 models have a slightly longer harness which provides easier access to the connector. REMINDER: On 2005-2009MY Legacy / Outback models, if any cracking is identified on either the outside “soft” padded surface of the IP or, if during disassembly, cracking of the internal “hard” plastic structure is found, the IP must be completely removed from the vehicle following the applicable Service Manual procedure before removing the airbag module. • Follow the Service Manual procedures for removing the IP but, once the IP is loose and moveable, support the passenger’s side end with the resin block as shown below. Use the velcro strap to hold the resin block in place if necessary. • Lift the IP only as much as is needed to insert the resin block between the underside of the IP and the support brace on the steering column support bar as shown below. • Once the resin block is in place, the Phillips screw securing the side vent air supply duct to the IP will be readily accessible. Remove the screw using a small ratchet and Phillips driver bit. Once this screw is removed, there will be more room making it easier to access the airbag module. NOTE: During reassembly, after installing the reinstalling the airbag module, this Phillips screw MUST be reinstalled to prevent a potential dash rattle. Bulletin Number: 07-116-16R; Revised 08/02/17 Page 7 Continued… Duct Duct Screw Removed Screw Installed • On 2008-09MY models, there is an additional bracket secured by 2 Phillips screws which must be removed from the inside of the IP just above the glove box striker area. • While pushing upward on the airbag module, insert a trim clip removal tool (or large flat-blade) screwdriver in between the module and the IP and twist enough to CAREFULLY release the 6 “bottom” (easiest to see / access) claws as shown in the photo sequence below. It is not necessary to release the other 6 “top” side claws. Once the bottom claws are free, “rotate” the module downward and the rest will release on their own enabling it to be removed from the vehicle. Bulletin Number: 07-116-16R; Revised 08/02/17 Page 8 Module in position, retaining claws engaged. Retaining claws released and module rotated downward to release / remove. IMPORTANT NOTES: ○○ When removing the airbag module, be careful to not damage the small harness for the sunload sensor (if equipped). ○○ After the airbag module is removed, inspect the retaining claw holes for any cracking that may have occurred during the removal. Refer to requirements for this inspection at the beginning of this bulletin. ○○ Always remove the resin block to allow the IP to “relax” while performing the inflator replacement procedure. • Refer to applicable campaign bulletin for the inflator replacement procedures. Once the inflator replacement procedure has been completed: • After putting the resin block back in place, CAREFULLY reinstall the airbag module into the IP by engaging the top claws first then rotating the module upward to engage the bottom claws back into their holes. In some cases, the top of the airbag fabric itself may need to be tucked past the edge of the IP along with the corners of the module’s metal case to help the retaining claws “lock” back into their proper positions. When back in its proper position, there should be some slack or looseness felt between the module and the IP. If the module is tight after confirming all the retaining claws are fully engaged, it is likely the airbag itself is out of position. CAREFULLY remove the module again to inspect and reposition the airbag material as necessary. When the IP and module mounting hardware is tightened, this slack will be gone. REMINDER: During reassembly, after installing the module, the Phillips screw securing the air supply duct MUST be reinstalled to prevent a potential dash rattle. • The remainder of the procedure to reinstall the IP and related parts is completed by reversing the order of the disassembly instructions. Continued… Bulletin Number: 07-116-16R; Revised 08/02/17 Page 9 2. SERVICE PROCEDURE TIPS FOR 2010-2014MY LEGACY / OUTBACK MODELS: • Although the Service procedure provided in the actual campaign bulletins states the IP must be removed, as long as there is no cracking in the structure of the IP, the airbag module can be accessed and removed without disconnecting all of the harness connectors and taking the IP completely out of the vehicle. • The IP on these vehicles does not have a layer of soft padding on top of the structure like the earlier 2005-09MY Legacy / Outback. Although the outer surface has a texture, it is molded into the inner structure of the IP. In addition, the material the IP is made from is more pliable than the earlier models. • Follow the Service Manual procedures for removing the IP. • After the IP is loose and access is available from behind, remove the Phillips screw securing the air supply duct to its brace on the IP. Once this screw removed, there will be more room making it easier to access the airbag module. NOTE: During reassembly, after installing the module, this Phillips screw MUST be reinstalled to prevent a potential dash rattle. • After removing the A-pillar trim, be careful when disconnecting the wiring harness to not damage the white plastic retaining clip as it is not available separately. Continued… Bulletin Number: 07-116-16R; Revised 08/02/17 Page 10 • The resin block referenced previously is NOT recommended for use on these vehicles. For these models, a readily available cam buckle / tie-down strap (96” minimum length, example shown below) is utilized to hold the IP in position for accessing, removing (and reinstalling) the airbag module once all the necessary components and attaching hardware has been removed. Use the photos below as a guide for positioning the support strap on the IP along with the upper securing point which is the mounting point for the sun visor. IMPORTANT: • To avoid damaging the visor, always make sure the opposite end of the visor closest to the rear view mirror is securely clipped into place before adding any load from the IP to it. • The dimensions shown in the photos are the maximums needed to access and remove the module. To avoid damaging the IP, DO NOT EXCEED these dimensions. • Once the IP is supported with the strap, CAREFULLY release the 5 airbag module retaining claws closest to the straps while using care to avoid adding more load to the visor. Rotate the module downward to remove it. ALWAYS release the strap to allow the IP to relax after the module is removed. • Once the module has been removed, always inspect the retaining claw mounting holes for any damage as outlined at the start of this bulletin. Continued… Bulletin Number: 07-116-16R; Revised 08/02/17 Page 11 • Refer to applicable campaign bulletin for the inflator replacement procedures. Once the inflator replacement procedure has been completed: TIP: As shown in the photo below, there is a substantial amount of white poly-fill / insulation material around the airbag module location. Before reinstalling the module, CAREFULLY tuck the material up into the gap between the air supply duct and underside of the IP to get it out of the way of the “front” retaining claws. Once the module is locked back into position, reach up behind (ahead of) it, CAREFULLY pull the insulation back out and put it back into its original position. Shows insulation in original position. Shows insulation tucked up between air supply duct and IP. • After repositioning the IP with the support strap, CAREFULLY reinstall the airbag module into the IP by engaging the top claws first then rotating the module upward to engage the bottom claws back into their holes. In some cases, the top of the airbag fabric itself may need to be tucked past the edge of the IP along with the corners of the module’s metal case to help the retaining claws “lock” back into their proper positions. When back in its proper position, there should be some slack or looseness felt between the module and the IP. If the module is tight after confirming all the retaining claws are fully engaged, it is likely the airbag itself is out of position. CAREFULLY remove the module again to inspect and reposition the airbag material as necessary. When the IP and module mounting hardware is tightened, this slack will be gone. REMINDER: Always reinstall the air supply duct retaining screw. • Inspect the claw holes for any cracking that may have occurred during reinstallation of the module and to ensure all claws are engaged. Refer to requirements for this inspection at the start of this bulletin. • Release and remove the strap from the IP. • The remainder of the procedure to reinstall the IP and related parts is completed by reversing the order of the disassembly instructions. Continued… Bulletin Number: 07-116-16R; Revised 08/02/17 Page 12 3. SERVICE PROCEDURE TIPS FOR 2008-2011MY IMPREZA, WRX / STI AND 2009-2013MY FORESTER MODELS: • Although the Service procedure provided in the actual campaign bulletins states the IP must be removed, as long as there is no cracking in the structure of the IP, the airbag module can be accessed and removed without disconnecting all of the harness connectors and taking the IP completely out of the vehicle. • Like the 2010-2014MY Legacy / Outback, the IP on these vehicles does not have a soft layer of padding on top of the structure like the earlier 2005-09MY Legacy / Outback. Although the outer surface has a texture, it is molded into the inner structure of the IP. In addition, the material the IP is made from is more pliable than the earlier models. • Follow the Service Manual procedures for removing the IP but do not remove or disturb the support beam. Once the IP is loose from the support beam and moveable, support the passenger’s side end with a readily available cam buckle / tie-down support strap as previously outlined in the 2010-2014 Legacy / Outback procedure above. • To avoid damaging the visor, always make sure the opposite end of the visor closest to the rear view mirror is securely clipped into place before adding any load from the IP to it. • Once the support strap is installed through the holes on the IP, lift the end of the IP only as much as is needed without exceeding the Reference Distances as shown below. Continued… Bulletin Number: 07-116-16R; Revised 08/02/17 Page 13 • Once the support strap is in place with the IP supported, the Phillips screw securing the side vent air supply duct to the IP will be readily accessible. Remove the screw from the back using a small ratchet and Phillips driver bit or a “stubby” screw driver. Once this screw removed, there will be more room making it easier to access the airbag module. NOTE: During reassembly, after installing the module, this Phillips screw MUST be reinstalled to prevent a potential dash rattle. • On these models, there is an additional support brace for the IP attached to the steering column support bar (Fig. 1 below). The bracket has an opening in it which the mounting bracket for the airbag module fits through easily. The airbag module cannot be removed if it’s mounting bracket becomes caught in this brace (Fig. 2). BEFORE attempting to remove the airbag module, apply a piece of duct tape (or equivalent) to the brace (Fig. 3) to prevent this. FIG. 1 FIG. 2 Support Brace Shows Airbag Module mounting bracket through Support Brace. FIG. 3 Tape Applied Continued… Bulletin Number: 07-116-16R; Revised 08/02/17 Page 14 • Once the IP is supported with the strap, CAREFULLY release the 5 airbag module retaining claws closest to the straps while using care to avoid adding more load to the visor. Rotate the module downward to remove it. ALWAYS release the strap to allow the IP to relax after the module is removed. • Once the module has been removed, inspect the retaining claw mounting holes for any damage as outlined at the start of this bulletin. • Refer to applicable campaign bulletin for the inflator replacement procedures. Once the inflator replacement procedure has been completed: • After re-supporting the IP with the strap, CAREFULLY reinstall the airbag module into the IP by engaging the top claws first then rotating the module upward to engage the bottom claws back into their holes. In some cases, the top of the airbag fabric itself may need to be tucked past the edge of the IP along with the corners of the module’s metal case to help the retaining claws “lock” back into their proper positions. When back in its proper position, there should be some slack or looseness felt between the module and the IP. If the module is tight after confirming all the retaining claws are fully engaged, it is likely the airbag itself is out of position. CAREFULLY remove the module again to inspect and reposition the airbag material as necessary. When the IP and module mounting hardware is tightened, this slack will be gone. • Inspect the claw holes for any cracking that may have occurred during reinstallation of the module and to ensure all claws are engaged. Refer to requirements for this inspection at the start of this bulletin. • REMINDER: Always reinstall the air supply duct retaining screw. • Release and remove the strap from the IP. • The remainder of the procedure to reinstall the IP and related parts is completed by reversing the order of the disassembly instructions. Continued… Bulletin Number: 07-116-16R; Revised 08/02/17 Page 15 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service informat

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 800-782-2783 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 and 2005 model year Impreza, WRX, and STI vehicles. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment. In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. REPAIR Subaru will replace the inflator for your front passenger air bag at no cost to you. WHAT YOU SHOULD DO Sufficient parts supply is now available. You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com Subaru Recall Campaign WQR-53 NHTSA Recall No. 15V-323 September 2016 – Second Notification IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. A subsidiary of Fuji Heavy Industries Ltd. Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 800-782-2783 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 and 2005 model year Impreza, WRX, and STI vehicles. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment. In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. REPAIR Subaru will replace the inflator for your front passenger air bag at no cost to you. WHAT YOU SHOULD DO Sufficient parts supply is now available. You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com Subaru Recall Campaign WQR-53 NHTSA Recall No. 15V-323 July 2016 – Second Notification IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. A subsidiary of Fuji Heavy Industries Ltd. Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 800-782-2783 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Subaru of America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2005-2008 model year Subaru Legacy and Outback vehicles. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment. In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. REPAIR Subaru will replace the inflator for your front passenger air bag at no cost to you. WHAT YOU SHOULD DO Sufficient parts supply is now available. You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE AIR BAG INFLATOR REPLACEMENT TAKE? The time to replace the front passenger air bag inflator is approximately one hour and 45 minutes. It may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com If you need additional assistance, please contact us directly: Subaru Recall Campaign WQR53 NHTSA Recall No. 15V-323 2005-2008 Legacy and Outback September 2016 – 2nd Notification IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. • By e-mail: Go to www.subaru.com and select ‘Customer Support’ • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment once you receive the second letter to have this repair performed. Sincerely, Subaru of America, Inc. A subsidiary of Fuji Heavy Industries Ltd. Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Subaru of America, Inc. Subaru Plaza P.O. Box 6000 Cherry Hill, NJ 08034-6000 800-782-2783 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2004 model year Legacy, Outback, and Baja vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD Subaru is consolidating two previous national recalls into one. The vehicles included in this consolidated national recall may contain a front passenger-side air bag inflator which could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. You received this notice because our records indicate that you currently own one of these vehicles and the recall has not yet been completed. If you have already had this repair performed, please disregard this notice. REPAIR Subaru will replace the inflator for your front passenger air bag at no cost to you. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. Until this repair is performed, do not allow passengers to ride in the front passenger seat. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select “Find a Retailer”. For additional information and the most Frequently Asked Questions, please go to: • http://www.wqr53.service-campaign.com If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” Subaru Recall Campaign WQR-53 Legacy, Outback, and Baja NHTSA Recall No. 15V-323 September 2015 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. A subsidiary of Fuji Heavy Industries Ltd. Notice to Lessors Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: November 15, 2016 UPDATE: WQR-53 Front Passenger Air Bag Inflator Owner Notification (2006-2008 MY Legacy and Outback models) As previously announced, our parts supply for affected 2005-2009 model year Legacy and Outback vehicles has improved and we are continuing the second owner notification process. The second notification process is being handled in phases, based on the age of the inflator in the vehicle (oldest first). On November 30, 2016, the next phase of these owner notification letters will be mailed to the owners of affected 2006-2007 model year Legacy and Outback vehicles. On December 23,2016, the final phase of these owner notification letters will be mailed to the owners of affected 2008 model year Legacy and Outback vehicles. Affected VIN lists will be distributed to each Zone Office prior to these owner notifications. Please be sure to review the latest version of the WQR-53R Product Campaign Bulletin as found on STIS for the installation instructions and detailed parts information. Thank you.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: August 24, 2015 Subject: UPDATE – Revised Takata air bag inflator return procedures (WQL-48, WQP-51, and WQR-53) Please be advised that the part return procedures have changed for all current Takata air bag inflator recalls (WQL-48, WQP-51, and WQR-53). This change is effective immediately. FedEx will no longer handle the Takata air bag inflator return shipments. The Product Campaign Bulletins on STIS have been updated with the revised part return procedures and information required on the SOA Part Return Notice. In summary: • A company called Stericycle will arrange pick up of the inflators and return them to Takata. • Once a month or upon accumulating 200 kits for return (whichever comes first) please call Stericycle at 1-877-650-3476 for pick up. Please see step 6 of the return instructions. • Upon claim approval, Subaru of America, Inc. will generate a Part Return Notice requesting the old and new inflator serial number information only. DO NOT WAIT FOR STERICYCLE TO PICK UP THE INFLATOR TO SEND THIS INFORMATION TO THE PARTS COLLECTION CENTER (PCC). Starting in September, future shipments will contain the new shipping documents. If you have or continue to receive inventory of inflator kits with the original FedEx shipping documents, do not contact FedEx. Please refer to step 4b. – Shipping Instructions – included in Appendix A of the bulletins. Please ensure that all appropriate personnel thoroughly read the revised instructions. If you have any questions regarding the new procedures, please contact the Parts Information Coordinators at (866)782-2782.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: June 17, 2015 Subject: UPDATE – Subaru Recall Campaign: Front Passenger Air Bag Inflators WQR-53 (Impreza models) Owner Notification Subaru will begin mailing to affected vehicle owners on June 17, 2015. The first owners to receive notification will be owners identified based on registration data in areas of high absolute humidity (FL, HI, PR, GU, VI, AL, GA, MS, TX, LA). In addition to notification by postal mail, vehicle owners with a valid email address and MySubaru subscribers will be notified electronically. A copy of the owner notification letter will be added at the end of the WQR‐53 campaign bulletin shortly. Retailer affected VIN Lists will be distributed by the Zone Offices. Retailers are requested to order parts to support scheduled customer service appointments. Affected Vehicles Not all vehicles listed below are covered by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. Model Year Model 2004 Impreza, WRX, STI 2005 Impreza, WRX, STI Geographical Expansion The earlier regional recall included vehicles with registration history in areas of high absolute humidity. Consistent with other automotive manufacturers involved in regional recalls of Takata front passenger air bag inflators, Subaru’s new recall will include all areas of the U.S. Description of the Safety Hazard In the event of a crash necessitating deployment of an affected passenger frontal air bag, the inflator could rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Description of the Remedy The front passenger air bag inflator will be replaced. Retailer Program Responsibility Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: December 22, 2015 Subject: Update: Front Passenger Air Bag Inflators WQR-53 (2005-2008 Legacy and Outback vehicles) The WQR-53 recall is being expanded to include all 2005-2008 model year Legacy and Outback vehicles. This is an expansion from the current WQP-51 limited regional recall for certain 2005 model year Legacy and Outback vehicles, to a national recall for all 2005-2008 model year Legacy and Outback vehicles. Please refer to the 2005 Legacy and Outback service procedure in the WQP-51 bulletin for 2005-2008 Legacy and Outback repairs. The WQR-53 Product Campaign Bulletin will be updated on STIS in the near future to reflect this expansion. The air bag inflators in the front passenger air bags for these vehicles could be susceptible to rupture and the front passenger air bag could deploy abnormally in a crash. Affected Vehicles Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data is scheduled to be available by Monday, December 21, 2015. Model Year Model 2005* Legacy 2005* Outback 2006 Legacy 2006 Outback 2007 Legacy 2007 Outback 2008 Legacy 2008 Outback *All 2005 model year Legacy and Outback vehicles previously affected by the WQP-51 recall that were not yet repaired will be transferred into to the WQR-53 national recall. Any open WQP-51 coverage for affected 2005 model year Legacy and Outback vehicles will be expired. Any WQP-51 claim submitted after the expiration of the WQP-51 coverage should be submitted under the WQR-53 recall. Description of the Safety Hazard In the event of a crash necessitating deployment of an affected passenger frontal air bag, the inflator could rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Description of the Remedy The front passenger air bag inflator will be replaced. Retailer Program Responsibility Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin, which will be issued shortly. Product Campaign Bulletin The WQR-53 Product Campaign Bulletin will be updated on STIS in the near future to reflect this expansion. In the meantime, please refer to the Service Procedures described in the WQP-51 bulletin for the 2005 model year Legacy and Outback vehicles. Limited Parts Availability We are currently experiencing a parts shortage. SOA requests that retailers only order quantities necessary to satisfy anticipated demand. Orders will be monitored by SOA Parts for reasonableness based on AOR assigned VIN population. As a reminder, if a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations. Owner Notification Due to the parts shortage, interim notification letters will be mailed to all affected owners advising them of the recall. This will occur in January, 2016. As parts supply improves, second owner notification letters will be mailed in phases based on the vehicle’s registration history (high absolute humidity areas first) and age of the inflator (oldest to newest).

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: May 27, 2015 Subject: New Subaru Recall Campaign: Front Passenger Air Bag Inflators WQR-53 (Impreza models) This is a geographic expansion of the current WQP-51 limited regional recall, to a national recall for Impreza models only. Details of the transition from WQP-51 to WQR-53 for the Impreza models will be provided in future communications. Subaru will be conducting a recall of certain 2004-2005MY Subaru Impreza (including WRX/STI) vehicles. The air bag inflators in the front passenger air bags for these vehicles could be susceptible to rupture and the front passenger air bag could deploy abnormally in a crash. Affected Vehicles Not all vehicles listed below are covered by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data is scheduled to be available on Thursday, May 28, 2015. Model Year Model 2004 Impreza, WRX, STI 2005 Impreza, WRX, STI Geographical Expansion The earlier regional recall included vehicles with registration history in areas of high absolute humidity. Consistent with other automotive manufacturers involved in regional recalls of Takata front passenger air bag inflators, Subaru’s new recall will include all areas of the U.S. Description of the Safety Hazard In the event of a crash necessitating deployment of an affected passenger frontal air bag, the inflator could rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Description of the Remedy The front passenger air bag inflator will be replaced. Retailer Program Responsibility Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin, which will be issued shortly. Owner Notification Once identified, Subaru will notify potentially affected vehicle owners by first class mail. This is expected to occur within the next 60 days. Retailers will be advised when owner notification begins.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: December 29, 2015 Subject: Update: Front Passenger Air Bag Inflators WQR-53 The WQR-53 recall is being expanded to include all 2005-2008 model year Legacy and Outback vehicles. This is an expansion from the current WQP-51 limited regional recall for certain 2005 model year Legacy and Outback vehicles, to a national recall for all 2005-2008 model year Legacy and Outback vehicles. Please refer to the 2005 Legacy and Outback service procedure in the WQP-51 bulletin for 2005-2008 Legacy and Outback repairs. The WQR-53 Product Campaign Bulletin will be updated on STIS in the near future to reflect this expansion. Limited Parts Availability We are currently experiencing a parts shortage for the 2005-2008 model year Legacy and Outback vehicles. SOA requests that retailers only order quantities necessary to satisfy anticipated demand. Orders will be monitored by SOA Parts for reasonableness based on AOR assigned VIN population. Listed below are the specific parts applications for all vehicles now included in the WQR-53 recall: As a reminder, if a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations. Product Campaign Bulletin The WQR-53 Product Campaign Bulletin will be updated on STIS in the near future to reflect the latest expansion. In the meantime, please refer to the Service Procedures described in the WQP-51 bulletin for the 2005 model year Legacy and Outback vehicles for 2005-2008 Legacy and Outback repairs. Affected Vehicles Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. Part Number Applicability Description Order Quantity 98279AE00A 2003-2004 Legacy 2003-2004 Outback 2003-2004 Baja Air Bag Inflator Module Kit 1 98279FE000 2004-2005 Impreza, WRX, and STI Air Bag Inflator Module Kit 1 98279AG00A 2005-2008 Legacy 2005-2008 Outback Air Bag Inflator Module Kit 1

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Supersession Chain Break To: SDC EST CEN WST From: Parts Pricing Department: Parts Department Date: 2019-06-14 11:48 Category: Parts/Service To ensure the safety of all our customers, the decision has been made to remove the Inflator parts from ALL Takata Recall part supersession chains. It is EXTREMELY IMPORTANT that you update your DMS system with the following information regarding these Takata Airbag supersession chain breaks: Original chain was: 98279AE00A (22) –> 98279AE04A (21) NEW: 98279AE04A (11) Stand Along 98279AE00A (12) OBSOLETE Original Chain was: 98279AG00A (22) –> 98279AG05A (32) –> 98279AG05B (31) NEW: 98279AG05A (32) –> 98279AG05B (31) 98279AG00A (12) OBSOLETE Original chain was: 98279AJ02A (22) –> 98279AJ06A (21) NEW: 98279AJ06A (11) Stand Along 98279AJ02A (12) OBSOLETE Original chain was: 98279FE000 (22) –> 98279FE070 (21) NEW: 98279FE070 (11) Stand Along 98279FE000 (12) OBSOLETE Original chain was: 98279FE160 (22) –> 98279FE12A (21) NEW: 98279FE12A (11) Stand Along 98279FE160 (12) OBSOLETE Original Chain was: 98279FG010 (22) –> 98279FG07A (32) –> 98279FG07B (31) NEW: 98279FG07A (32) –> 98279FG07B (31) 98279FG010 (12) OBSOLETE Original Chain was: 98279SC010 (22) –> 98279SC05A (32) –> 98279SC05B (31) NEW: 98279SC05A (32) –> 98279SC05B (31) 98279SC010 (12) OBSOLETE If you have any questions about this information, please refer to the Part Inquiry screen in RPM or contact the Parts Information Coordinators. Thank you

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: July 24, 2015 Subject: UPDATE ‐ Subaru Recall Campaign: Front Passenger Air Bag Inflators WQR‐53 (Impreza models) Owner Notification As previously announced, we began mailing to affected vehicle owners on June 17, 2015. The first owners to receive notification were owners identified based on registration data in areas of high absolute humidity (FL, HI, PR, GU, VI, AL, GA, MS, TX, LA). On July 24, 2015 letters will be mailed to all other affected vehicles owners. The letter to those owners will advise them of this recall, and that we are in the process of obtaining sufficient parts supply. Once sufficient parts supply is available, those owners will be notified again by mail advising them to proceed with scheduling an appointment. Retailer affected VIN Lists will be distributed by the Zone Offices. Retailers are requested to order parts to support scheduled customer service appointments only. Parts orders will be filled in the order that they are received, through normal parts ordering channels. If a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations. Affected Vehicles Not all vehicles listed below are covered by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. Model Year Model 2004 Impreza, WRX, STI 2005 Impreza, WRX, STI Geographical Expansion The earlier regional recall included vehicles with registration history in areas of high absolute humidity. Consistent with other automotive manufacturers involved in regional recalls of Takata front passenger air bag inflators, Subaru’s new recall will include all areas of the U.S. Description of the Safety Hazard In the event of a crash necessitating deployment of an affected passenger frontal air bag, the inflator could rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Description of the Remedy The front passenger air bag inflator will be replaced. Retailer Program Responsibility Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin.

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Back Announcements Takata Recall Parts Order Process – Inventory MAX To: SDC EST CEN WST From: Subaru of America, Inc. Department: Parts Date: 2017-07-18 14:53 Category: Parts/Service The PRIME Inventory Max Quantities have been increased for 98279FE070, 98279AG05A, and 98279XA02A. Please refer to “Recalls & Campaigns” / PRIME Max Quantities on Subarunet for the revised retailer level quantities.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: June 26, 2017 Subject: Monthly email Owner Notification ‐ Takata Recalls As part of our continued efforts to increase repair completion rates for the various phases of our Takata air bag inflator recall, please be advised that SOA will be sending monthly Takata recall reminder emails to all affected owners with a valid email address on file with MySubaru.com, starting this week. This is in addition to the monthly Care Connect Market Drivers that are automatically sent by each retailer. As we work through the Takata recall process, we will continue to mail owner notification letters advising additional customers that parts are available, and to schedule an appointment. These owners will be notified based on the priority group assignments established by NHTSA, in conjunction with the available parts supply. If an owner has not yet been notified by first class mail to schedule an appointment, they will not receive a reminder email. As a reminder, if a customer requests a loaner car due to any repair delays related to either a parts supply condition or a short‐term retailer service capacity issue, retailers shall make every effort to provide that customer with a loaner car. Normal warranty procedures should be followed to obtain reimbursement for the loaner car, in accordance with section 8.4.7 of the Claims Policies and Procedures Manual on Subarunet.com. We sincerely appreciate the efforts and cooperation of our retailers as we work through this unprecedented recall. Let’s take every opportunity to take care of these customers and provide a great service experience, despite the circumstances.

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SUBARUNET ANNOUNCEMENT NOVEMBER 1, 2017 SUBJECT: Takata Bankruptcy Notices ATTENTION: Retailer Principal, General Manager, Fixed Operations Director, Service Manager, Service Advisor FROM: Subaru of America Service Dept. U. S. Takata Debtors recently mailed a legal notice regarding its chapter 11 bankruptcy case to anyone who has a potential claim against Takata. If you receive inquiries from these vehicle owners about this notice, please advise them of the following:  The notice you received was not sent by Subaru of America, Inc  The notice was sent by Takata (specifically T. K. Holdings and certain affiliates) and is related to the Takata bankruptcy case  Subaru cannot provide you with legal advice regarding the Takata bankruptcy, but if you have questions about the notice, you can contact the Takata Airbag Inflator Claim and Notification Center at 833‐619‐7579, send an email to tkppic@primeclerk.com, or visit TKRestructuring.com/PPIC. If a customer contacts your dealership regarding the Takata legal notice, you should check the vehicle’s VIN in vehicle inquiry to determine the status of any open recalls on the vehicle. If the status shows “open”, please schedule a service appointment for the owner so the vehicle can be immediately repaired. If the status shows “closed”, the repair has already been completed and no further action is necessary. If no Takata recalls appear, the vehicle may or may not be subject to a Takata related recall in the future. Customers can find more information about obtaining free replacement air bags at www.airbagrecall.com. Additionally, retailer representatives should tell customers they cannot give legal advice and if customers have specific legal questions, they should consult with an attorney.

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RETURN PROCEDURE – AIRBAG INFLATORS Continental U.S. – Saab OSCs Only! (48 States). NOTE: Saab OSCs outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada CANNOT follow below shipping instructions. Instead, Saab OSC in these locations MUST contact the following Takata/XPO USA representative directly for shipping instructions: XPO Representative Armando Gonzales– Tel #: 210-250-5039 or Email: SCTakataRestraints_International@XPO.com or MLGTakataRestraints_International@menloworldwide.com 1. Packing Instructions a) Confirm box is in acceptable condition. If a new box is needed, follow the New Box instructions located In Box #9 of this page. b) Place the un-deployed air bag inflator in the “cradle” of the box insert. 2. Closure Instructions a) Close the top box flap, per box closure instructions located on front panel of box. 4. FedEx – Package Return Program (PRP) – Label each Box a) If you have less then 10 Inflator Kits OR existing kits ready to ship, follow PRP process 1.Peel off the backing of the Fedex Ground PRP Shipping label and affix to top of each box to left of the Class 9 label (see below) Use the scribe line on the box as a guide.  The FedEx Ground PRP Shipping label must not touch any portion right of the scribe line. 2.OP900PRP label is a multiple part label, please see below for further instructions 2.A single combined shipment of your individually labeled boxes will be scheduled by XPO (Example: one shipment of 9 boxes) 3.Do Not contact FedEx unless you are instructed to by XPO. Two-part Instruction & label: Peel off ‘Ship To’ Label: Affix Label to Box. Do not cover up Class 9 Hazmat Marking: 6. LTL Shipping Documents (Less then Truckload) a) Box Label •Supplied with each Kit •Affix address label to each box b) Over-pack Label •To be supplied by XPO. •To be affixed to the outside of each pallet c) Bill of Lading •To be supplied by XPO. •Print 2 copies: 1 for Saab OSC Records, 1 for LTL Driver d) ERG Document •To be supplied by XPO. •To be provided by the Saab OSC to the LTL Driver for each shipment 7. If LTL – Prepare the pallet or box(es) for shipment a) Accumulate and palletize or box kits b) Arrange Kits on Pallet as pictured here •20 boxes per row/layer (5×4) •10 rows/layers per pallet (200 boxes) c) Shrink-wrap Kits to Pallet d) Affix Over-pack Label on (1) side of Pallet (Not on Top) 3. Schedule Pickup a) Every 90 days or upon accumulating 200 kits (1 Pallet) minimum •Call XPO at 1-877-650-3476 •Have the following Information Available •Saab OSC # •Quantity of Pallets, Boxes •Quantity of Passenger Inflator Kits in each Pallet or Box •Email address where shipping docs should be sent for LTL •If LESS than 10 inflators are being returned – REFER TO BOX – #4 •A FedEx Package Return Program (PRP) will be authorized by XPO. •Required documents will be sent at that time ( shipping address will be request at this time). •If More than 10 inflators are being returned – REFER TO BOX – #5 •A Less Than Truckload (LTL) shipment will be arranged. 8. Complete the Shipment a) If LTL – Give 1 Copy of BOL and 1 Copy of ERG to Driver b) Retain 1 Copy of BOL and archive for 2 Years 9. Requesting a New Box / Shipping Labels If a new box or replacement shipping labels are needed, please contact the representative listed below to request replacement materials. XPO Customer service Rep Tel #: 210-250-5079 E-Mail: SCFieldAction.14305@xpo.com To help expedite your request, be prepared to provide the following: a) Serial number on the original box b) What Type of shipping material needed •Replacement Box •Two Part Return Label •Bill of Lading •ERG Form c) Saab OSC Shipping Information •Contact name •Saab OSC Address •Phone Number 5. LTL Shipping Instructions – Label each box a) If you do not have labels, please refer to BOX #9. XPO will send post mail to the OCS the following: Kit Box will look like this Place in pouch Affix to box Give to driver For OSC records Ground PRP label OP900PRP Label

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To: All Subaru Retailers From: Subaru of America, Inc. – Parts Date: August 25, 2015 Re: Recall Campaign: WQR-53 Front Airbag Inflator – Parts Supply Update Due to ongoing restricted supply of Airbag Inflator Part Number 98279FE000 the following order procedure will be implemented effective immediately:  Part is no longer eligible to be placed on stock order as of end of business August 24th; VOR orders only will be accepted until further notice  All existing stock orders with Part Number 98279FE000 will be honored and prioritized by oldest order shipped first  Orders will be monitored by SOA Parts for reasonableness based on AOR assigned VIN population Reminder, as stated in July 24, 2015 initial WQR-53 Recall Campaign communication, authorization for rental cars for customers: If a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: December 17, 2019 UPDATE: Takata ‘Like-for-Like Recalls’ – TKA20 (Zone A), TKB20 (Zone B), TKC20 (Zone C) As previously communicated, the next phase of the Takata recalls will be launched early next year. That phase will include approximately 500,000 Subaru vehicles which previously had an interim repair performed under the current Takata recalls. Interim repairs, also referred to as like-for-like repairs, involved the installation of a non-desiccated PSAN Takata-sourced inflator, prior to the availability of final repair parts which do not contain PSAN. Background The National Highway Traffic Safety Administration (NHTSA) is prioritizing the recalls of all non-desiccated Takata-sourced air bag inflators containing the propellant Phase Stabilized Ammonium Nitrate (PSAN) based on the risk of injury or death to vehicle occupants. NHTSA has ordered the affected automakers to prioritize the Takata recalls by age and location history of the vehicles. To do so, NHTSA has established three geographical Zones – A, B, and C – based on the level of heat and humidity. For general information regarding the Takata recalls, you may visit NHTSA’s website at https://www.nhtsa.gov/equipment/takata-recall-spotlight. Parts Information and Repair Procedures The TKA20/TKB20/TKC20 bulletin will be posted to STIS once affected vehicle information is loaded into the system in early January. Affected Vehicles and Owner Notification Retailer affected vehicle counts by MY/carline will be distributed to all Regional/Distributor offices this week to assist with capacity planning purposes. Lists of the affected VINs will be distributed before owner notification begins. Owner notification will begin January 7, 2020 and will be phased in weekly mail drops through the end of February. Listed below is the current mailing plan, based on the model year (MY) of the affected vehicles: • January 7: 2003-2004 MY • January 16: 2005 MY • January 23: 2006-2007 MY • January 30: 2008 MY • February 6: 2009 MY • February 13: 2010 MY • February 20: 2011 MY • February 27: 2012-2014 MY If you have any questions, please contact the SOA Claims Helpline.

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To: All Subaru Retailers From: Subaru of America, Inc – Service Department Date: September 25, 2017 Re: Takata Recall ‐ Stericycle Outreach to Priority Groups 1‐3 Dear Retailers, Stericycle Expert Solutions will begin reaching out, identifying themselves as the “Subaru Recall Team”, to customers who still have an open Takata Recall and fall into Priority Groups 1‐3 (includes recall codes WQP‐51 & WQR‐53). This outreach will be via phone, email & direct mail and will strongly suggest owners come in for their free repair as soon as possible. Stericycle’s call team will be connecting each responsive owner with their local retailer to help set up a time for the repair. You should still continue sending out your monthly Care Connect mailers, and any additional outbound contact you are currently initiating with these customers in order to help us meet our NHTSA‐ordered completion goal by the end of 2017. If a customer comes to you with questions about these mailers, please have them contact the Stericycle hotline at 1‐844‐373‐ 6618 or Customer Retailer Services at 1‐800‐782‐2783. Thank you for your support in helping keep our customers safe.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: May 3, 2017 URGENT Takata Air Bag Inflator Recall Announcement – Owner Re‐Notification WQR53 and WQP51 The current recall completion rate for Subaru vehicles in the top three highest risk priority groups within the Takata air bag recalls, as assigned by NHTSA, is approximately 44%. NHTSA is requiring 100% completion on these vehicles by the end of this year. In accordance with the priority group assignments and completion rate deadlines established by NHTSA, we will be re‐notifying owners whose vehicles are in the top three highest risk priority groups listed below:  Priority Group 1 – WQR53: vehicles with HAH registration history  Priority Group 2 – WQP51: vehicles with HAH registration history  Priority Group 3 – WQR53: vehicles with non‐HAH registration history The vehicles included in the top three highest risk priority groups are as follows:  2003‐2005 MY Baja  2004‐2005 MY Impreza (including WRX)  2003‐2008 MY Legacy  2003‐2008 MY Outback Affected VIN lists will be distributed to each Zone Office prior to these owner re‐notifications. It is imperative that each retailer reach out to their respective owners to get these repairs completed. The owner notification letters are scheduled to be mailed on May 9, 2017. In addition, follow up post cards will be mailed monthly, and monthly follow up emails will be sent monthly to owners with a valid email address on file with MySubaru.com. Further supplemental notification processes are currently under study.

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Subaru of America, Inc. Subaru Plaza PO Box 6000 Cherry Hill, NJ 08034-6000 856-488-8500 www.subaru.com a subsidiary of Fuji Heavy Industries Ltd. Takata Air Bag Inflator Recall Update September 1, 2016 Dear Subaru Retailers: The following information is provided to give you an update on the current status of the WQR53, TKA16, TKB16 and TKC16 recalls. The good news is that for the following applications we currently have a very good supply of parts, with sufficient additional incoming quantities: Application Part Number On Hand as of 8/31/16 2004-05 Impreza / WRX / STI 98279FE070 46,479 2005-09 Legacy / Outback 98279AG00A 27,233 For the other impacted applications, we will begin to get an initial supply of parts this month (Sept.), with increasing quantities in subsequent months. For the Tribeca application, we are not scheduled to get parts until December. We are working to improve these ETA schedules. However, we are very concerned that the recall claims activity is not keeping up with the parts supply as follows: June July August Total Parts received 57,680 35,920 12,301 105,901 Claims paid on inflators 17,029 19,951 17,615 54,595 We currently have over 800,000 vehicles in service with open Takata recalls. At the pace of claims paid recently, it would take almost four years to get these cars completed. Plus, we will be adding another 1.5 million more cars over the next three calendar years. Subaru of America, Inc. Subaru Plaza PO Box 6000 Cherry Hill, NJ 08034-6000 856-488-8500 www.subaru.com a subsidiary of Fuji Heavy Industries Ltd. Within the next ten days, SOA intends to send a second round of mailers to the oldest group of customers for whom we have an adequate supply of parts. We will also follow up those mailers with a reminder post card. During the fall months, a continual stream of second mailers will be deployed as parts supply continues to improve. Our request to each retailer falls under two captions – “gear up” and “set ‘em up”: 1. “Gear Up!” We need each retailer to study their current shop capacity and make adjustments in staffing and shop hours wherever possible to get more of this work completed. This could include the use of overtime, part time hours and student technicians. SOA will be providing a training video on inflator replacements by the beginning of Oct. to assist in the training. 2. “Set ‘em up!” Each retailer should begin to actively solicit these customers to set up their appointments for this recall work. Detailed customer lists were provided to each retailer when these recalls were announced (based on available parts supply) and new lists will be provided to coincide with each second mailing. And when these customers come in, let’s give them a great service experience that reflects The Love Promise! We really need each retailer’s assistance to pick up the pace on these Takata recall repairs. As you know, NHTSA is watching each manufacturer’s completion rates very closely. This will be a marathon, not a sprint like the recent steering columns. The increased service capacity and the additional customer solicitation is essential to getting this job done. Thanks very much for your support. Gary Palanjian Vice President – Parts & Service

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: November 1, 2017 Takata Air Bag Inflator Recall Announcement – Owner Re‐Notification WQR53 and WQP51 scheduled for November 8, 2017 In accordance with the priority group assignments and completion rate deadlines established by NHTSA, we will be re‐notifying owners whose vehicles are in the top three highest risk priority groups listed below:  Priority Group 1 – WQR53: vehicles with HAH registration history  Priority Group 2 – WQP51: vehicles with HAH registration history  Priority Group 3 – WQR53: vehicles with non‐HAH registration history The vehicles included in the top three highest risk priority groups are as follows:  2003‐2005 MY Baja  2004‐2005 MY Impreza (including WRX)  2003‐2008 MY Legacy  2003‐2008 MY Outback Affected VIN lists for this mailing have been distributed to each Zone Office for this owner renotification. It is imperative that each retailer reach out to their respective owners to get these repairs completed. The owner notification letters are scheduled to be mailed on November 8, 2017. Important: Retailer affected VIN lists include owner information for vehicles affected by this safety recall. This information will enable retailers to follow up with owners of affected vehicles. The lists contain owners’ information obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than in connection with the recall is unlawful. Accordingly, retailers must limit the use of these lists to the purpose of completion of this safety recall and must maintain these lists in the strictest of confidence. In addition, retailers must comply with all applicable federal and state privacy laws and regulations pertaining to those individuals and entities in possession of this information.

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To: All Subaru Retailers Subarunet Announcement From: Subaru of America, Inc. Date: September 25, 2015 Subject: Subaru Recall Campaign: Front Passenger Air Bag Inflators WQR-53 Please be advised that Subaru of America, Inc. is consolidating the WQL-48 recall into the existing WQR-53 recall. Description of the Safety Hazard In the event of a crash necessitating deployment of the passenger side frontal air bag, the front passenger-side air bag inflator in these vehicles could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. Description of the Remedy The front passenger air bag inflator will be replaced. Affected Vehicles All vehicles previously affected by the WQL-48 recall that were not yet repaired will be transferred into to the WQR-53 national recall. Any open WQL-48 coverage will be expired once owner notification begins. Vehicle coverage for this recall must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This condition may exist on certain vehicles listed below: Model Year Model 2003 Legacy 2004 Legacy 2003 Outback 2004 Outback 2003 Baja 2004 Baja 2004 Impreza, WRX, STI 2005 Impreza, WRX, STI Any WQL-48 claim submitted after the expiration of the WQL-48 coverage should be submitted under the WQR-53 recall. Owner Notification WQR-53 recall notification letters will be mailed to all owners of vehicles affected by and not yet repaired under the WQL-48 recall. This will serve as a third notification for vehicles not yet repaired under WQL-48. The WQR-53 mailing is expected to occur around September 30, 2015. Retailers will be notified when this owner notification begins. Product Campaign Bulletin The WQR-53 Product Campaign Bulletin has been updated on STIS to reflect this consolidation. Parts Information The parts for Legacy, Outback, and Baja vehicles are available through normal parts ordering channels. In order to maintain an adequate part supply, SOA requests that retailers only order quantities necessary to satisfy anticipated demand. We are currently experiencing a parts shortage of the parts for Impreza, WRX, and STI. Due to the ongoing restricted supply of part number 98279FE000, the following order procedure announced on August 25, 2015 on subarunet.com is in effect: • VOR orders only will be accepted until further notice • All existing • Orders will be monitored by SOA Parts for reasonableness based on AOR assigned VIN population stock orders with Part Number 98279FE000 were honored and prioritized by oldest order shipped first As a reminder, if a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: October 1, 2015 UPDATE: OWNER NOTIFICATION Subaru Recall Campaign: Front Passenger Air Bag Inflators WQR‐53 Owner notification letters were mailed September 30, 2015 Description of the Safety Hazard In the event of a crash necessitating deployment of the passenger side frontal air bag, the front passenger‐side air bag inflator in these vehicles could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death. Description of the Remedy The front passenger air bag inflator will be replaced. Affected Vehicles All vehicles previously affected by the WQL‐48 recall that were not yet repaired will be transferred into to the WQR‐53 national recall. Any open WQL‐48 coverage will be expired once owner notification begins. Vehicle coverage for this recall must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This condition may exist on certain vehicles listed below: Model Year Model 2003 Legacy 2004 Legacy 2003 Outback 2004 Outback 2003 Baja 2004 Baja 2004 Impreza, WRX, STI 2005 Impreza, WRX, STI Any WQL‐48 claim submitted after the expiration of the WQL‐48 coverage should be submitted under the WQR‐53 recall. Owner Notification WQR‐53 recall notification letters will be mailed to all owners of vehicles affected by and not yet repaired under the WQL‐48 recall. This will serve as a third notification for vehicles not yet repaired under WQL‐48. Product Campaign Bulletin The WQR‐53 Product Campaign Bulletin has been updated on STIS to reflect this consolidation. Parts Information The parts for Legacy, Outback, and Baja vehicles are available through normal parts ordering channels. In order to maintain an adequate part supply, SOA requests that retailers only order quantities necessary to satisfy anticipated demand. We are currently experiencing a parts shortage of the parts for Impreza, WRX, and STI. Due to the ongoing restricted supply of part number 98279FE000, the following order procedure announced on August 25, 2015 on subarunet.com is in effect:  VOR orders only will be accepted until further notice  All existing stock orders with Part Number 98279FE000 were honored and prioritized by oldest order shipped first  Orders will be monitored by SOA Parts for reasonableness based on AOR assigned VIN population As a reminder, if a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: September 11, 2018 UPDATE: Takata Recalls Front Passenger Air Bag Inflator Owner Renotifications As we work through the Takata recall process, we will continue to mail owner re-notification letters to urge additional customers to schedule an appointment for the repair. This notification process is being prioritized in phases, based on parts supply, age of the inflator in the vehicle (oldest first), and geographic registration history of the vehicle. The next group of renotification letters will include the following affected vehicles, based on recently refreshed owner information from IHS (Polk): WQP51 & WQR53: 2003-2008 Legacy 2003-2008 Outback 2004-2005 Impreza (including WRX) Approximately 137,000 renotifications will be mailed, nationally. Refreshed affected VIN lists have been distributed to each Region/Zone Office, which include the latest owner registration data for all open Takata recalls. As always, please be sure to review the latest version of the Product Campaign Bulletin as found on STIS for the installation instructions and detailed parts information. Thank you.

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Z:\Content – Originating Files\snet_announcement_template.doc To: All Subaru Retailers From: Subaru of America, Inc. – Parts & Service Date: November 4, 2016 Re: Takata Recall Parts Order Process– TKA,TKB,TKC Attn: Parts Managers / Service Managers New Recall Parts Order Process Starting October 3rd SOA implemented a NEW Recall Parts Order Process designated for recall parts in restricted supply: 1. All orders MUST be input through PRIME ordering only (orders input through DMS or RPM will NOT be accepted) 2. Maximum inventory on-hand/in-transit/on-order quantity will be set for retailers according to ‘Dealer Level’ as posted in RPM/Marketing Inquiry screen 3. PRIME will accept additional orders up to the amount of maximum quantity setting (Maximum quantity levels will be adjusted as flow of incoming SOA inventory increases) 4. Visit PRIME ‘Hot Topics’ to view order process screen shots Maximum quantity setting for restricted Takata airbag inflators by ‘Dealer Level’ by Part Number: Dealer Level WQR53 98279FE070 98279AG05A* 98279AE00A 98279AJ02A 98279SC010 98279FE160 98279FG010 1 5 5 1 3 3 1 5 2 10 10 2 4 4 1 5 3 15 15 3 6 6 1 10 4‐5 20 20 4 10 10 2 15 *Superceeds 98279AG00A Note: Tribeca part number 98279XA02A is expected to be available in December 2016. SOA will maintain a weekly exception report to monitor compliance to this new order process.

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To: All Subaru Retailers From: Subaru of America, Inc. ‐ Parts Date: August 18, 2016 Re: Manage recall scheduling demand when you’re short on part supplies Please see the below announcement that was sent out from Subaru Care Connect on 8/18 pertaining to managing recalls within Schedule Connect: When a customer makes an appointment for service, they expect the Service Department to be able to handle the service. If they can’t, the customer shouldn’t be able to make the appointment. It just makes sense. That’s why we’ve updated our system so that customers booking their own recall service through Schedule Connect will no longer be able to book services online if there may not be enough parts available at your retailer. Instead, these customers will receive a prompt with your phone number encouraging them to call for parts availability and scheduling. Your system will now be set up to limit online scheduling for the most common recalls with limited parts available, including the Takata recalls: • WQR53 • TKA16 • TKB16 • TKC16 And this hood latch recall code: • WQY60 This change, while creating a better customer experience, requires no effort on your part. The update only impacts Schedule Connect. You can even turn the feature off and continue scheduling appointments as you always have, if you prefer. In the meantime, we’re working behind the scenes to ensure that you’ll eventually be able to configure default scheduling behavior down to the specific recall status by VIN. This feature saves you time and saves your customers frustration. Make sure you contact your Care Connect Account Manager if you have any questions about this time‐saving update. Sincerely, Subaru Care Connect Additionally, please see below as a reminder from the 7/26/16 Subarunet posting about adding messaging about limited parts availability to your retailer websites: Adding Messaging to the Schedule Service on your Retailer Website In order to maintain as positive a customer experience as possible, while we are in a limited parts supply condition, we recommend you add language to your retailer websites at the start of the on line appointment setting process. Suggested wording: “Takata Airbag Recall Info: We are currently unable to schedule repairs online for the Airbag Recall. Please contact the retailer (phone at XXX‐XXX‐XXXX or email to Joe @ subaruservice) with your Vehicle Identification Number (VIN) so that replacement parts can be pre‐ordered specifically for your vehicle, and you can be notified when the parts are available. We apologize for any inconvenience.” Please follow the steps below to add this content on your retailer website. Or, if you would prefer to obtain assistance from your Digital Advisor, please contact him/her (via your DPSM) and ask to have the content added to your Schedule Service page. 1) Log into the Dealer.com Control Center. Place your mouse over “Welcome” in the upper‐left hand corner of the screen, and choose “Website” from the fly‐out menu. 2) Once on the Website home screen, click on the button labeled “Edit Website”. 3) Now that you see the homepage of your website in the Website Editor, click on the “Sitemap” icon in the upper‐left hand corner of the screen. A pop‐up window will appear. Scroll down to the folder icon labeled “service”, and click on “appointment”. 4) Once on the Schedule Service page, click on the retailer‐editable content widget (this widget will be between the title content area, and the service scheduler content area). 5) Now that the content widget is open, you can add the Subaru recommended text. Once you are happy with the size and placement of the text, click on the “Save” button directly below the content widget. 6) You’re done! The content will appear immediately on your retailer website. Please contact your DPSM if you have any additional information. Thanks, Subaru of America

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: April 22, 2016 UPDATE: WQR‐53 Front Passenger Air Bag Inflator Owner Notification (Impreza, WRX, and STI models) As previously announced on April 12, 2016, our parts supply for affected 2004‐2005 model year Impreza, WRX, and STI vehicles has improved and we are preparing for the second owner notification process. This notification process will be handled in phases, based on the age of the inflator in the vehicle (oldest first). On April 27, 2016, the first phase of these owner notification letters will be mailed to approximately 15,000 owners of affected Impreza, WRX, and STI vehicles that have not yet been repaired. Affected VIN lists will be distributed to each Zone Office prior to owner notification. As a reminder, new and different inflators will be available to support this parts supply effort. You may receive a different part number than ordered, and the inflator may physically look different from previous replacement parts. The new part number for 2004‐2005 model year Impreza and WRX is 98279FE070. As a result, there are new and different installation instructions. Make sure you review the latest revision of the WQR‐53R Product Campaign Bulletin as found on STIS for the new installation instructions related to the 98279FE070 inflator and detailed parts information. Thank you.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: June 2, 2015 Subject: UPDATE – Recall bulletin for WQR‐53 Takata air bag inflator recall (Impreza models only) As previously announced, Subaru will be conducting a recall of certain 2004‐2005MY Subaru Impreza (including WRX/STI) vehicles. The air bag inflators in the front passenger air bags for these vehicles could be susceptible to rupture and the front passenger air bag could deploy abnormally in a crash. WQR‐53 is a geographic expansion of the current WQP‐51 limited regional recall, to a national recall for Impreza models only. Details of the transition from WQP‐51 to WQR‐53 for the Impreza models are listed below. Service Procedure  The WQR‐53 service procedure is the same as the Impreza service procedure listed in the WQP‐51 product campaign bulletin.  The WQR‐53 product campaign bulletin has been posted on STIS. Coverage Information  Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.  Any open WQP‐51 coverage for Impreza (including WRX and STI) vehicles has been expired, and added as WQR‐53 coverage.  WQR‐53 coverage information is now available on subarunet.com. Claim Information  Any WQP‐51 claims for Impreza (including WRX and STI) vehicles not yet submitted must be submitted using the new recall code of WQR‐53.  All other claim submission information is the same as the WQP‐51 claim submission information, and will be included in the upcoming bulletin. Owner Notification  Subaru is in the process of obtaining updated owner registration data.  All owners of potentially affected vehicles will be notified by first class mail within the next 60 days.  Details of the owner notification process will be provided in future communications.  This repair can be performed on affected vehicles prior to owner notification.  Customers can also access open recall coverage information for their vehicles on subaru.com/Vehicle Recalls and on NHTSA’s website safercar.gov/Search for Recall by VIN.

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a subsidiary of Subaru Corporation Settlement of Takata Economic Loss Claims to Improve Recall Remedy Completion Rates May 19, 2017 Dear Subaru Retailer: This is to inform you that on May 18, 2017, Subaru of America, together with BMW, Mazda and Toyota, announced agreements to resolve economic loss claims in the Takata multidistrict litigation in the United States. The programs offered in these agreements are intended to increase recall remedy completion rates for Takata airbag inflators, among other customer benefits. All impacted customers, including those owners of vehicles not yet under recall but subject to future recalls based upon the priority groups established by the National Highway Traffic Safety Administration (NHTSA), will be notified by mail later this summer. Please note that the impacted Subaru vehicles are only subject to replacement of the passenger side air bags. This settlement includes the following:  Customer Outreach Program: The goal of significantly increasing recall completion rates builds upon the work we are already doing in conjunction with NHTSA’s Coordinated Remedy Program.  Rental Car Loaner Program: Subaru will continue to make loaner cars available, upon request, when parts are not available.  Out-of-Pocket-Claims and Residual Distribution: Eligible customers may submit requests for reimbursement of reasonable out-of-pocket expenses related to the Takata recall and / or may register for residual payments.  Fees and Administration: Costs related to class member notification, claims administration, attorney’s fees and expenses, class representative awards and any other costs are also covered under the proposed settlements.  Customer Support Program / Extended Warranty: For customers that have the repair completed, Subaru will be providing an extended warranty on that repair, the details of which are forthcoming. We ask that retailers direct any customer inquiry regarding this issue to the court-appointed Settlement Special Administrator at 888-735-5596 or reference their website which is http://www.autoairbagsettlement.com. We will also be adding additional content to Subaru.com as details are made available. We sincerely appreciate the support of our retailer organization as we work through this unprecedented recall activity, which is impacting a large percentage of our industry. Gary Palanjian Vice President – Parts & Service

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: September 7, 2016 UPDATE: WQR‐53 Front Passenger Air Bag Inflator Owner Notification (Impreza, WRX, and STI models) As previously announced, our parts supply for affected 2004‐2005 model year Impreza, WRX, and STI vehicles has improved and we are continuing the second owner notification process. The second notification process is being handled in phases, based on the age of the inflator in the vehicle (oldest first). On September 8, 2016, the next and last phase of these owner notification letters will be mailed to approximately 14,000 owners of affected Impreza, WRX, and STI vehicles that have not yet been repaired. Affected VIN lists will be distributed to each Zone Office prior to owner notification. As a reminder, new and different inflators are available to support this parts supply effort. You may receive a different part number than ordered, and the inflator may physically look different from previous replacement parts. As a result, there are different installation instructions depending on the part number you install. Make sure you review the latest revision of the WQR‐53R Product Campaign Bulletin as found on STIS for the installation instructions and detailed parts information. Thank you.

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TO: Parts Managers/Service Managers FROM: Subaru of America, Inc. DEPARTMENT: Parts & Service DATE: 11/02/17 SUBJ: Parts Return Request – Takata Inflator 98279AE00A —————————————————————————————————————————————— Parts Return Requested for Takata Inflator Part Number 98279AE00A, 98271AE05AML, & 98271AE05AML Takata part number 98279AE00A has been superseded by part number 98279AE04A as a recall replacement part for the 2003-2004 Legacy/Outback & 2003-2006 Baja. Please refer to Product Campaign Bulletin TKA-16&17, TKB-16&17, & TKC-16&17, WQR-53 & WQP-51. SOA is requesting that all retailers return existing stock of part number 98279AE00A, 98271AE05AML, & 98271AE05AML to their facing RDC. All claims were entered for the retailers based on their PRIME inventory. Please contact your RDC Admin or the PICs with any discrepancies in the claim quantity. Please Note: All Takata recall parts must be ordered through PRIME. IMPORTANT: Airbag inflators are considered a HAZMAT material and must be shipped following the appropriate HAZMAT shipping process (refer to Subarunet > Parts Policies/Procedure Manual > Section 14 Parts Returns > 14.1 Returns of Hazardous Materials).

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To: SDC – EST – CEN – WST Retailers From: Subaru of America, Inc. – Parts/Service Date: December 19, 2016 Re: Takata Air Bag Inflator Update – “Like for Like” Replacement On December 5, 2016, Subaru of America requested 100% return of Takata air bag inflator part number 98279AG00A. As stated in our request, part number 98279AG00A has been superseded by part number 98279AG05A.  Part number 98279AG00A is a previous generation part that is considered a “like for like” replacement since it contains non-desiccated phase-stabilized ammonium nitrate (PSAN) as a propellant.  The new part number 98279AG05A is not a “like for like” replacement part, since it does NOT contain the propellant PSAN.  As ordered by NHTSA, any vehicle repaired with a “like for like” replacement part will be under recall again in the year 2020. As a result, we need retailers to be absolutely diligent when entering the installed part number on all recall claims. This is critically important so that we can identify all vehicles that have been repaired with a “like for like” part for future recall purposes. Visit the NHTSA website – http://www.safercar.gov/rs/takata/takata‐faq.html – to view additional information concerning Takata airbag inflator “like for like” replacement.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: April 12, 2016 Subject: WQR-53 Front Passenger Air Bag Inflator Parts Supply Update (Impreza, WRX, and STI models) As previously announced, we began mailing WQR-53 recall owner notification letters to affected 2004- 2005 model year Impreza, WRX and STI vehicle owners on June 17, 2015. The first owners to receive notification were owners identified based on registration data in areas of high absolute humidity as defined by NHTSA. On July 24, 2015 letters were mailed to all other affected Impreza and WRX vehicle owners. The letter to those owners advised them of this recall, and that we were in the process of obtaining sufficient parts supply. Those owners were advised that once sufficient parts supply became available, they would be notified again by mail advising them to proceed with scheduling an appointment. We are pleased to announce that our parts supply for affected 2004-2005 model year Impreza, WRX, and STI vehicles has improved and we are preparing for the owner notification process. New and different inflators will be available to support this parts supply effort. You may receive a different part number than ordered, and the inflator may physically look different from previous replacement parts. The new part number for 2004-2005 model year Impreza and WRX is 98279FE070. As a result, there are new and different installation instructions. Make sure you review the latest revision of the WQR-53R Product Campaign Bulletin as found on STIS for the new installation instructions related to the 98279FE070 inflator and detailed parts information. Retailers will be notified in advance of the owner notifications. Thank you.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: June 26, 2017 Subject: News about Takata Bankruptcy Filing Subaru retailers may have seen the recent news about Takata’s bankruptcy filing. We have been advised by our parent company, Subaru Corporation, that they met with Takata Japan today, and there should be no change to our recall parts supply schedule and future parts quantities.

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URGENT MESSAGE To: All Parts and Service Managers From: SOA Parts Department Date: January 28, 2016 Subject: Expanded Takata Front Passenger Air Bag Inflator Recall WQR‐53 (2005‐2008 Legacy and Outback vehicles) We announced late last month that the WQR‐53 Takata front passenger air bag inflator recall has been expanded to include all 2005‐2008 model year Legacy and Outback vehicles. Due to the severity of the industry‐wide Takata recall situation, it is very important that all Subaru retailers ensure that recalled vehicles are repaired as soon as possible. Based on ballistic testing results, it has been determined that affected vehicles with registration history in high absolute humidity (HAH) areas are more susceptible to rupture. Therefore, we urge you to focus your initial efforts on contacting your affected customers with a registration history in the HAH areas, to schedule and complete this repair (see “Affected VIN Lists” below). Parts Because of this very recent expansion, we are currently experiencing a parts shortage and we are working diligently with Takata to procure the parts needed to perform the repairs. At the end of this week, we will begin pre‐shipping parts to each retailer based on vehicle registration history in the high absolute humidity (HAH) areas as described below:  The following States and U.S. Territories: o Florida o Hawaii o Puerto Rico o U.S. Virgin Islands o Guam o Saipan o American Samoa  The counties of Georgia which are adjacent to Florida  The coastal areas of: o Alabama o Louisiana o Mississippi o Texas ALL CURRENT RETAILER ORDERS FOR PART NUMBER 98279AG00A WILL BE CANCELLED JUST BEFORE THE AUTOMATIC SHIPMENTS BEGIN. Until the automatic shipments are complete, this part will not be orderable. The automatic shipment orders will be visible through the Retail Parts Management System, under Order Inquiry. Do not cancel these orders, or attempt to file a return claim for this part. You will need to have these parts in stock to complete this critical safety recall. You will be notified once the automatic shipments are complete, at which time we will begin accepting additional VOR retailer orders only for part number 98279AG00A. Affected VIN Lists Each Subaru retailer will receive an affected VIN list of the vehicles that have a registration history in the HAH areas from their Zone Office when owner notification begins. It is important that each retailer prioritize contacting these customers to schedule the repair. Vehicles will be assigned to retailers in the affected VIN list as follows:  Original vehicle owners are assigned to the original selling retailer when their current address is within a 100 mile radius of that retailer.  If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer.  For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer. Important: Retailer affected VIN lists include owner name and address information for vehicles affected by this recall. In many cases the VIN lists also include phone numbers. This information will enable retailers to follow‐up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are required to limit the use of these lists for the purpose of completion of this safety recall. Owner Notification Owner notification letters will be mailed to owners of vehicles with registration history in the HAH areas only, on January 29, 2016 advising them to contact their retailer to schedule an appointment. The letter will include the following messages: The registration history of your vehicle indicates that your vehicle has been registered in an area of high absolute humidity. Therefore, your vehicle is included in the highest priority group (Priority Group 1) as defined in the NHTSA (National Highway Traffic Safety Administration) Coordinated Remedy Order. For more information about this Order, please refer to http://www.safercar.gov/rs/takata/index.html. You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. It is important that you are aware that your vehicle is affected by this safety recall and that you should take the following precaution: Until this repair is performed, do not allow passengers to ride in the front passenger seat. Initial notification letters will be mailed to the remaining owners (non‐HAH) on February 12, 2016, with the message that parts are not available and that they will receive another letter once parts supply improves. Please make sure that your personnel contact your affected customers with HAH registration history prior to this February 12 mailing for all remaining owners. As a reminder, if a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations. If you have any questions or concerns, please feel free to contact the Parts Information Coordinators at 1‐866‐SUBARU2 (782‐2782). We thank you in advance for your support of this critical situation, and for your efforts to achieve 100% completion for the HAH registered vehicles under this critical safety recall.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: September 14, 2016 UPDATE: WQR-53 Front Passenger Air Bag Inflator Owner Notification (2005 MY Legacy and Outback models) As previously announced, our parts supply for affected 2005-2009 model year Legacy and Outback vehicles has improved and we are continuing the second owner notification process. The second notification process is being handled in phases, based on the age of the inflator in the vehicle (oldest first). On September 15, 2016, the next phase of these owner notification letters will be mailed to approximately 90,000 owners of affected 2005 model year Legacy and Outback vehicles that have not yet been repaired. Affected VIN lists will be distributed to each Zone Office prior to owner notification. Make sure you review the latest revision of the WQR-53R Product Campaign Bulletin as found on STIS for the installation instructions and detailed parts information. Thank you.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: February 10, 2016 Subject: Owner Notification (non‐HAH) Front Passenger Air Bag Inflators WQR‐53 (2005‐2008 Legacy and Outback vehicles) Owner Notification Based on ballistic testing results, it has been determined that affected vehicles with registration history in high absolute humidity (HAH) areas are more susceptible to rupture. Owner notification letters were mailed to the owners of those vehicles on January 29, 2016. On Friday, February 12, 2016 initial owner notification letters will be mailed to the current owners of non‐HAH vehicles. Non‐HAH vehicles have not had any registration history in the high absolute humidity areas. Due to limited parts availability, the February 12, 2016 notification letters will advise the affected owners of this recall, and that we are currently experiencing a parts shortage. Until the repair can be performed, they should not allow passengers to ride in the front passenger seat. As parts supply improves, second owner notification letters will be mailed in phases based on age of the inflator (oldest to newest). Limited Parts Availability We are currently experiencing a parts shortage for part number 98279AG00A. As we receive inventory from Takata, we will continue to automatically ship parts to each retailer based on their proportion of affected HAH vehicles. You will be notified once the automatic HAH shipments are complete, at which time we will begin accepting additional VOR retailer orders only for part number 98279AG00A. Orders will be monitored by SOA Parts for reasonableness based on AOR assigned VIN population. As a reminder, if a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations. Affected VIN Lists Each Subaru retailer should have already received an affected VIN list of the vehicles that have a registration history in the HAH areas from their Zone Office. It is important that each retailer prioritize contacting these customers to schedule the repair. If you did not receive your list, please contact your District Parts and Service Manager immediately. Each Subaru retailer will also receive an affected VIN list of the vehicles included in the February 12, 2016 non‐HAH mailing. Vehicles will be assigned to retailers in the affected VIN list as follows:  Original vehicle owners are assigned to the original selling retailer when their current address is within a 100 mile radius of that retailer.  If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer.  For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer. Important: Retailer affected VIN lists include owner name and address information for vehicles affected by this recall. In many cases the VIN lists also include phone numbers. This information will enable retailers to follow‐up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are required to limit the use of these lists for the purpose of completion of this safety recall.

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Subaru of America has announced an expansion of an existing recall that includes 2005 model year Saab 9-2X vehicles. These vehicles were manufactured by Subaru of America and marketed by General Motors. The subject vehicles are equipped with front passenger air bag SPI inflators that are described in a Part 573 Defect Information Report (NHTSA Recall No. 15E041) submitted by Takata on May 18, 2015. As a result, GM is conducting a safety recall. This recall expands the existing 14525 and 15036 regional recalls to a national recall for the 2005 Saab 9-2X. Details of the transition from recall 15036 to 15040 for the Saab 2005 will be provided in future communications. The earlier regional recall included vehicles with registration history in areas of high absolute humidity. Consistent with other automotive manufacturers involved in regional recalls of Takata front passenger air bag inflators, this new recall will include all areas of the U.S. and Canada. Subaru’s report filed with the National Highway Traffic Safety Administration provides the following description of the condition and the resulting safety risk: The subject vehicles are equipped with front passenger air bag SPI inflators which are described in a Part 573 Defect Information Report (NHTSA Recall No. 15E041) submitted by Takata on May 18, 2015. The propellant wafers in some of the subject inflators may experience an alteration over time, which could potentially lead to overaggressive combustion in the event of an air bag deployment. Depending on the circumstances, this potential condition could create excessive internal pressure when the air bag is deployed, which could result in the body of the inflator rupturing upon deployment. Based upon Takata’s investigation to date, the potential for such ruptures may occur in some of the subject inflators after several years of exposure to persistent conditions of high absolute humidity. Takata is also aware of a potential issue associated with the inflator body internal tape seals on some SPI inflators. During its investigation, Takata observed a small number of tape seal leaks in SPI inflators manufactured prior to 2007. These leaks were discovered during leak testing in 2014, as part of the Takata returned inflator evaluation program. Leaks have been found in SPI inflators returned from several of the vehicle manufacturers. Such a leak can increase the potential for moisture to reach the main propellant wafers, possibly in areas outside of the highest absolute humidity States. In the event of a crash necessitating deployment of the passenger side frontal air bag, the subject propellant wafers could cause the inflator to rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Saab Official Service Centers are to replace the vehicle’s front passenger air bag inflator at no charge to the vehicle owner. Parts are not currently available. Further information will be forthcoming regarding part availability. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about the upcoming safety recall that involves 2005 Model Saab 9-2X vehicles. The GM recall number is 15442 and the Saab recall number is 15040. It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. As required by the National Highway Traffic Safety Agency (NHTSA), GM will begin notifying involved customers of this safety recall on by July 27, 2015 or sooner. This letter will advise customers that parts are not currently available and that they will receive a follow up letter when parts are available. The Orio “Inquiry By Chassis” screen will not be updated until the recall bulletin is released. However, please be advised that vehicle owners may see this recall on the GM Owner Website or the NHTSA Website.

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1 To: All SOA, SNE, SDC Retailers Attn: Retail Executive Management, Fixed Operations Directors, Service Managers Date: October 1, 2017 From: Subaru Fixed Operations Dept. Subject: 2017 Subaru NATIONAL SERVICE DRIVE Takata Campaign Service Incentive Have you heard? Many OEMs have this challenge to replace select airbag inflators produced by Takata! Yes, that’s right, and Subaru is in a relatively good situation because Subaru products only require passenger side airbags that need replacing. And unless you are new to this business, the first paragraph is really old news…. But to those Subaru customers affected, we know the airbag campaign is a big concern. Get ready to reach out and serve these concerned customers! For the next 3 months SOA is rolling out rewards to Subaru Service Managers that take a pro‐active approach and complete as many of these Subaru campaigns as possible! The real challenge here is not just reaching out to Subaru customers to schedule and complete the Takata campaign, but also maintaining the priorities of your customer pay business! Now is the time to think differently as the Takata campaign is going to an integral part of the service mix for the next few years. Thought starters to consider:  Extended Hours  2nd shift for Takata only  Trained specialists dedicated to campaign vehicles, including part time Subaru U students  Customer Service Representatives reaching out to solicit appointments So how do I qualify? Find out by reading the fine print! What: Campaign IDs WQP51, WQR53, TKA16, TKB16, TKC16, TKA17, TKB17, TKC17 Who: Subaru Service Managers When: October 1st‐ December 29th EOB WHIFM (what’s in it for me): $10 per each completed and approved service campaigns listed above. No cap on earnings! 2 Fine print: ‐Service Manager rewards are $10 ASCENT for very claim processed and approved from October 1, 2017 through 5PM retailer local time, December 29, 2017 with a repair order date between October 1, 2017 and December 29, 2017. ‐Payments via ASCENT rewards card within 30 days of program end (SDC will process payment seperately) ‐If multiple names are listed as active in DEM under the, “Service Management” title, payment will be split as evenly as possible ‐ Payments will be based on claims submitted in SOA claims system‐No need to gather or copy R.O. data ‐Retailer responsible for submitting complete and accurate R.O. data within program timeframe ‐Service Manager must be SKILS certified by EOB December 15th, 2017 for payment ‐Service Manager must be actively employed by retailer for entire program period ‐Service Manager must have a W9 on file by EOB December 29th, 2017 ‐No substitutions for payee or ASCENT rewards ‐There is no retailer cost to participate in the 2017 Subaru NATIONAL SERVICE DRIVE Drive your service business with the 2017 Subaru NATIONAL SERVICE DRIVE! Please contact your DPSM for inquiries regarding this program.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: December 18, 2015 Subject: Update: Front Passenger Air Bag Inflators WQR-53 (2005-2008 Legacy and Outback vehicles) The WQR-53 recall is being expanded to include all 2005-2008 model year Legacy and Outback vehicles. This is an expansion from the current WQP-51 limited regional recall for certain 2005 model year Legacy and Outback vehicles, to a national recall for all 2005-2008 model year Legacy and Outback vehicles. The air bag inflators in the front passenger air bags for these vehicles could be susceptible to rupture and the front passenger air bag could deploy abnormally in a crash. Affected Vehicles Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data is scheduled to be available by Monday, December 21, 2015. Model Year Model 2005* Legacy 2005* Outback 2006 Legacy 2006 Outback 2007 Legacy 2007 Outback 2008 Legacy 2008 Outback *All 2005 model year Legacy and Outback vehicles previously affected by the WQP-51 recall that were not yet repaired will be transferred into to the WQR-53 national recall. Any open WQP-51 coverage for affected 2005 model year Legacy and Outback vehicles will be expired. Any WQP-51 claim submitted after the expiration of the WQP-51 coverage should be submitted under the WQR-53 recall. Description of the Safety Hazard In the event of a crash necessitating deployment of an affected passenger frontal air bag, the inflator could rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Description of the Remedy The front passenger air bag inflator will be replaced. Retailer Program Responsibility Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin, which will be issued shortly. Product Campaign Bulletin The WQR-53 Product Campaign Bulletin will be updated on STIS in the near future to reflect this expansion. In the meantime, please refer to the Service Procedures described in the WQP-51 bulletin for the 2005 model year Legacy and Outback vehicles. Limited Parts Availability We are currently experiencing a parts shortage. SOA requests that retailers only order quantities necessary to satisfy anticipated demand. Orders will be monitored by SOA Parts for reasonableness based on AOR assigned VIN population. As a reminder, if a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations. Owner Notification Due to the parts shortage, interim notification letters will be mailed to all affected owners advising them of the recall. This will occur in January, 2016. As parts supply improves, second owner notification letters will be mailed in phases based on the vehicle’s registration history (high absolute humidity areas first) and age of the inflator (oldest to newest).

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: November 11, 2015 Subject: Takata air bag inflator return procedures (WQP‐51 and WQR‐53) REMINDER: In August, the part return procedures were changed for all current Takata air bag inflator recalls. FedEx will no longer handle the Takata air bag inflator return shipments. The Product Campaign Bulletins on STIS have been updated with the revised part return procedures and information required on the SOA Part Return Notice. In summary:  A company called Stericycle will arrange pick up of the inflators and return them to Takata.  Once a month or upon accumulating 200 kits for return (whichever comes first) please call Stericycle at 1‐877‐650‐3476 for pick up. Please see step 6 of the return instructions. Please be advised that Stericycle may instruct you to wait until you have accumulated more inflators for pickup. Please follow the direction provided to you by Stericycle.  Upon claim approval, Subaru of America, Inc. will generate a Part Return Notice requesting the old and new inflator serial number information only. DO NOT WAIT FOR STERICYCLE TO PICK UP THE INFLATOR TO SEND THIS INFORMATION TO THE PARTS COLLECTION CENTER (PCC). Starting in September, new inflator shipments from Takata to SOA contained the new shipping documents. If you have or continue to receive inventory of inflator kits with the original FedEx shipping documents, do not contact FedEx. Please refer to step 4b. – Shipping Instructions – included in Appendix A of the bulletins. Please ensure that all appropriate personnel thoroughly read the revised instructions. If you have any questions regarding the new procedures, please contact the Parts Information Coordinators at (866)782‐2782.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: October 4, 2019 2004-2005 MY Impreza (including WRX) Takata Recall Call to Action Mailer A special mailer was sent out today to owners of 2004-2005 model year Impreza (including WRX) vehicles with an open Takata airbag recall. The mailer, pictured below, will include an incentive coupon good towards $100 worth of Genuine Subaru Accessories, Parts, or Service at the time they have their Takata airbag recall completed at any authorized Subaru Retailer. Offer expires January 2, 2020. After the Takata recall has been completed, coupons can be redeemed through the coupon redemption system located on Subarunet.com under Incentives and then Coupon Redemption System. Select Redemption Type: Accessories, Service or Parts. A copy of the customer signed repair order showing completion of the Takata recall repair must also be uploaded. For customers who no longer own the 2004-2005 Impreza (WRX) we included a link at the bottom of the mailer for customers to complete an online form to opt-out of future Takata recall notifications http://soaclaimform.custhelp.com/app/RecallCampaignOptOutForm Please contact your District Parts and Service Manager if you have any questions. Thank you.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: June 26, 2017 Subject: Takata Recalls ‐ Loaner Car Utilization This is a reminder of our continuing efforts to increase repair completion rates for the various phases of our Takata air bag inflator recall. Of course, our number one priority is to ensure the safety of our customers, but secondly, we should also be making our best efforts to minimize any inconvenience in getting the repair work completed. Subaru of America is continuing with its policy that If a customer requests a loaner car due to any repair delays related to either a parts supply condition or a short‐term retailer service capacity issue, retailers shall make every effort to provide customers with a loaner car. Normal warranty procedures should be followed to obtain reimbursement for the loaner car, in accordance with section 8.4.7 of the Claims Policies and Procedures Manual on Subarunet.com.

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To: All Subaru Retailers From: Subaru of America, Inc. – Part/Service Date: May 11, 2017 Re: Help Us Reach Subaru Owners Affected by the Takata Airbag Situation At Subaru, the safety of our owners has always been our first priority. As you may know, similar to most other auto makers Subaru is involved in the recall of vehicles fitted with Takata airbags (only the passenger side bag is affected in Subaru models). The industry is currently contacting impacted vehicle owners to arrange for replacement of the affected bags. However, as people change address and vehicles change hands, it’s not always possible to trace every owner. This is where we need your help. If you have friends or relatives whose Subaru may be affected by the recall, please ask them to use the VIN Search Tool or the National Highway Traffic Safety Administration’s approved website www.airbagrecall.com. We want everyone to be as safe as possible and we thank you for your help in achieving that aim.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: July 12, 2016 UPDATE: WQR‐53 Front Passenger Air Bag Inflator Owner Notification (Impreza, WRX, and STI models) As previously announced, our parts supply for affected 2004‐2005 model year Impreza, WRX, and STI vehicles has improved and we are continuing the second owner notification process. The second notification process is being handled in phases, based on the age of the inflator in the vehicle (oldest first). On July 14, 2016, the next phase of these owner notification letters will be mailed to approximately 30,000 owners of affected Impreza, WRX, and STI vehicles that have not yet been repaired. Affected VIN lists will be distributed to each Zone Office prior to owner notification. As a reminder, new and different inflators are available to support this parts supply effort. You may receive a different part number than ordered, and the inflator may physically look different from previous replacement parts. As a result, there are different installation instructions depending on the part number you install. Make sure you review the latest revision of the WQR‐53R Product Campaign Bulletin as found on STIS for the installation instructions and detailed parts information. Thank you.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: May 28, 2015 Subject: UPDATE ‐ WQR‐53 Takata air bag inflator recall (Impreza models only) As previously announced, Subaru will be conducting a recall of certain 2004‐2005MY Subaru Impreza (including WRX/STI) vehicles. The air bag inflators in the front passenger air bags for these vehicles could be susceptible to rupture and the front passenger air bag could deploy abnormally in a crash. WQR‐53 is a geographic expansion of the current WQP‐51 limited regional recall, to a national recall for Impreza models only. Details of the transition from WQP‐51 to WQR‐53 for the Impreza models are listed below. Service Procedure  The WQR‐53 service procedure is the same as the Impreza service procedure listed in the WQP‐51 product campaign bulletin.  The WQR‐53 product campaign bulletin will be posted on STIS shortly.  This repair can be performed on affected vehicles prior to the issue of the new bulletin, following the instructions in the current WQP‐51 bulletin for Impreza, WRX, and STI models. Coverage Information  Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.  Any open WQP‐51 coverage for Impreza (including WRX and STI) vehicles has been expired, and added as WQR‐53 coverage.  WQR‐53 coverage information is now available on subarunet.com. Claim Information  Any WQP‐51 claims for Impreza (including WRX and STI) vehicles not yet submitted must be submitted using the new recall code of WQR‐53.  All other claim submission information is the same as the WQP‐51 claim submission information, and will be included in the upcoming bulletin. Owner Notification  Subaru is in the process of obtaining updated owner registration data.  All owners of potentially affected vehicles will be notified by first class mail within the next 60 days.  Details of the owner notification process will be provided in future communications.  This repair can be performed on affected vehicles prior to owner notification.  Customers can also access open recall coverage information for their vehicles on subaru.com/Vehicle Recalls and on NHTSA’s website safercar.gov/Search for Recall by VIN.

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To: All Subaru Retailers From: Subaru of America, Inc. – Parts & Service Date: March 8, 2016 Re: Recall Campaign: WQR-53 Front Airbag Inflator – Parts Supply Update On January 28, 2016 SOA Parts notified retailers of the plan to begin automatic shipment of available Takata Air Bag Inflator parts (# 98279AG00A) to each retailer based on vehicle registration history in the high absolute humidity (HAH) areas. All existing retailer orders at that time were cancelled with the following notification: You will be notified once the automatic shipments are complete, at which time we will begin accepting additional VOR retailer orders only for part number 98279AG00A. We are pleased to inform you that the HAH automatic shipments have been fulfilled. Based upon the planned shipment schedule, which has improved from what was received in the last few weeks, SOA is now accepting retailer placed VOR orders and shipments will be released in the order they are received. This part will not be eligible for stock orders until further notice. Due to ongoing restricted supply individual retailer order volume will be monitored by SOA Parts for reasonableness based on AOR assigned VIN population. Reminder: If a customer requests a loaner car due to the insufficient supply of parts, retailers should make every effort to comply with this request, and should follow normal warranty procedures to obtain reimbursement for the loaner car. See Section 8.4.7 of the Claims Policies and Procedures Manual on subarunet.com for details on rental authorizations. Thanks for your continued patience and cooperation as we work through this challenging parts supply situation.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: April 12, 2018 UPDATE: Takata Recalls Front Passenger Air Bag Inflator Owner Renotifications As we work through the Takata recall process, we will continue to mail owner re‐notification letters to urge additional customers to schedule an appointment for the repair. This notification process is being prioritized in phases, based on parts supply, age of the inflator in the vehicle (oldest first), and geographic registration history of the vehicle. This month’s owner renotification letters will include the following affected vehicles, based on recently refreshed owner information from IHS (Polk):  WQP51 & WQR53 – all vehicles  TKA16 – 2009 Legacy, 2009 Outback, 2006‐2011 Tribeca, 2010‐2011 Impreza and WRX  TKB16 – 2006‐2008 Tribeca, 2006‐2008 Impreza and WRX  TKA17 – 2009 Legacy, 2009 Outback, 2006‐2012 Tribeca, 2006‐2011 Impreza and WRX  TKB17 – 2009 Legacy, 2009 Outback, 2006‐2009 Tribeca  TKC17 – 2006‐2008 Tribeca Approximately 239,700 renotifications will be mailed, nationally. Refreshed affected VIN lists will be distributed to each Region/Zone Office, which include the latest owner registration data for all open Takata recalls. As always, please be sure to review the latest version of the Product Campaign Bulletin as found on STIS for the installation instructions and detailed parts information. Thank you.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: September 16, 2019 UPDATE: Takata Recalls Front Passenger Air Bag Inflator Owner Renotifications The next group of renotification letters will include the following open Takata recalls, using recently refreshed owner information from IHS (Polk). Approximately 157,000 renotifications will be mailed, nationally, on September 23rd. • WQP51 • WQR53 • TKA16 • TKB16 • TKC16 • All others – Tribeca vehicles only Refreshed affected VIN lists have been distributed to each Region/Zone Office, which include the latest owner registration data for all currently open Takata recalls. Throughout the next quarter, renotification letters will be mailed for all other remaining open Takata recalls, prior to the launch of the next phase of the Takata recall. Background The National Highway Traffic Safety Administration (NHTSA) is prioritizing the recalls of all non-desiccated Takata-sourced air bag inflators containing the propellant Phase Stabilized Ammonium Nitrate (PSAN) based on the risk of injury or death to vehicle occupants. NHTSA has ordered the affected automakers to prioritize the Takata recalls by age and location history of the vehicles. To do so, NHTSA has established three geographical Zones – A, B, and C – based on the level of heat and humidity. The next phase of the Takata recalls must be launched by early next year. That phase will include approximately 500,000 Subaru vehicles which previously had an interim repair performed under the current Takata recalls. Interim repairs, also referred to as like-for-like repairs, involved the installation of a non-desiccated PSAN Takata-sourced inflator, prior to the availability of final repair parts which do not contain PSAN. Further details on the launch timing of the like-for-like phase of the Takata recall will be provided when they are available. For general information regarding the Takata recalls, you may visit NHTSA’s website at https://www.nhtsa.gov/equipment/takata-recall-spotlight. Thank you.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: January 11, 2016 Subject: Update: Front Passenger Air Bag Inflators WQR‐53 The WQR‐53 recall is being expanded to include all 2005‐2008 model year Legacy and Outback vehicles. This is an expansion from the current WQP‐51 limited regional recall for certain 2005 model year Legacy and Outback vehicles, to a national recall for all 2005‐2008 model year Legacy and Outback vehicles. The WQR‐53 Product Campaign Bulletin has been updated on STIS to reflect this expansion.

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Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 1 Continued… Subaru of America, Inc. (SOA) has determined that a defect, which relates to motor vehicle safety, may exist on certain 2003-2004 model year Subaru Legacy, Outback, and Baja vehicles, and certain 2004 model year Subaru Impreza (including WRX and STI) vehicles. The subject vehicles are equipped with front passenger air bag inflators which could have been assembled with improperly manufactured propellant wafers. In the event of a crash necessitating deployment of the passenger side frontal air bag, improperly manufactured propellant wafers inside the inflator could cause the inflator to rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Although the percentage of affected vehicles is unknown, this recall will involve replacing the front passenger air bag inflator on all of the potentially affected vehicles. AFFECTED VEHICLES This condition may exist on certain 2003-2004 model year Legacy, Outback, and Baja vehicles, and certain 2004 model year Impreza, WRX, and STI vehicles listed below. Not all vehicles within these production date ranges are affected by this recall. The potentially affected vehicles were identified based on the serial number of the front passenger air bag inflator installed during vehicle production. Coverage for all potentially affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data will be available when owner notification begins. MODEL YEAR MODEL STARTING PRODUCTION DATE ENDING PRODUCTION DATE 2003 Legacy 01/22/2003 05/14/2003 2004 Legacy 03/17/2003 02/10/2004 2003 Outback 02/18/2003 04/15/2003 2004 Outback 02/28/2003 02/11/2004 2003 Baja 01/22/2003 05/06/2003 2004 Baja 03/03/2003 07/21/2004 2004 Impreza, WRX, STI 01/08/2003 05/15/2003 APPLICABILITY: 2003-2004 Subaru Legacy and Outback 2003-2004 Subaru Baja 2004 Subaru Impreza (including WRX and STI) SUBJECT: Front Passenger Air Bag Inflator Replacement ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. PRODUCT CAMPAIGN BULLETIN NUMBER: WQL-48R DATE: August 2014 REVISED: September 11, 2014 NHTSA ID: 14V-399 Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 2 Continued… OWNER NOTIFICATION Notification letters will be sent to owners of all potentially affected vehicles. Owner notification is currently scheduled to begin on August 11, 2014. A copy of the Owner Notification Letter is included at the end of this bulletin. RETAILER AFFECTED VIN LISTS Each Subaru retailer will receive an affected VIN list from their Zone Office when owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows: • Original vehicle owners are assigned to the original selling retailer when their current address is within a 100 mile radius of that retailer. • If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer. • For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer. Important: Retailer affected VIN lists include owner name and address information for vehicles affected by this recall. This information will enable retailers to follow-up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are urged to limit the use of these lists for the purpose of completion of this safety recall. SUBARU RETAILER PROGRAM RESPONSIBILITY Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer new or used inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. New, used, demo or SSLP (Subaru Service Loaner Program) vehicles listed in a recall/ campaign that are in the retailer’s stock must be: • Immediately identified. • Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair. • Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin. Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 3 Continued… PARTS INFORMATION The parts required for this recall are the passenger air bag inflator module kits listed below: PART NUMBER APPLICABILITY DESCRIPTION ORDER QUANTITY 98279AE00A Legacy, Outback, and Baja WQL-48 Air Bag Inflator Module Kit 1 98279FE000 Impreza, WRX, and STI WQL-48 Air Bag Inflator Module Kit 1 These parts are available through normal parts ordering channels. In order to maintain an adequate part supply, SOA requests that retailers only order quantities necessary to satisfy anticipated demand. PART RETURN PROCEDURES IMPORTANT: Each removed air bag inflator must be returned directly to the supplier, Takata USA, in the same box in which the new one was received. • The shipping box contains a bar code label which will be used by Takata USA to document the replacement of the old inflator with the new inflator. Therefore, it is very important that the removed inflator be returned in the exact same box that contained the newly-installed inflator for that vehicle. If the original box cannot be re-used, please refer to the shipping instructions under “Requesting a new box/ shipping labels.” • IMPORTANT: When affixing the shipping label to the shipping box do not obstruct the bar code label. • Prepaid FedEx shipping documents and shipping instructions will be included with each new air bag inflator kit. A copy of this information is included as ‘Appendix A’ of this bulletin. • A completed SOA Warranty Parts Tag (MSA5W402A) must be attached to the returned inflator. The tag must contain the following information: claim number, repair date, full 17-digit VIN, and mileage. • Takata USA has assigned each Subaru retailer a ChemTrec Contract Number (CCN). As shown in step 5 of the shipping documentation instructions, the shipping retailer must fill in their name, address, and CCN. оо ChemTrec is a company that provides 24-hour emergency response and information to hazardous material shippers. оо The assigned CCN allows the Subaru retailer to ship hazardous material as an affiliate to Takata USA’s registration with ChemTrec. This number is required on the return shipping form. As the shipper, you are responsible for proper packing and document completion. The person packaging the inflator must have received hazardous material training per 49CFR 172.702, and the training records must be on file at your dealership. The US Department of Transportation will impose substantial fines and/or penalties on the shipper if either packaging, labeling or documentation is not properly prepared and the Customer Copy of OP 900PRP form is not kept on file for a minimum of 2 years. IMPORTANT: Do not deploy any inflator. Return the used inflator within 1-2 business days. The person packing the used inflator must read and follow the provided instructions. Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 4 Continued… A list of all Subaru retailers along with their assigned CCN information is included as ‘Appendix B’ of this bulletin. It is SOA’s intention to include a copy of this list with each new air bag inflator kit, however the first shipment of parts will not include this list as it was not available at the time the parts were packed. Future shipments will include this document for reference. The CCN list included with future shipments will be updated periodically to include new Subaru retailer information. If a Subaru retailer is unable to find their CCN, they should contact Takata USA as described in step 5 of the shipping documentation instructions. SOA PART RETURN NOTICE Upon claim approval, Subaru of America, Inc. will generate a Part Return Notice requesting information only. To ensure proper claim credit, the following information must be recorded on the SOA Part Return Notice and sent to SOA Part Collection Center (PCC) as instructed on the return notice: • The FedEx Shipper Receipt # (from shipping form) • The OLD and NEW air bag inflator serial numbers The Part Return Notice should then be returned using UPS 3rd party billing to the address listed at the bottom of the notice. Please keep the UPS tracking number for your records. Under no circumstances should the air bag inflator be returned to Subaru of America, Inc. SERVICE PROCEDURE This Campaign involves the replacement of the inflator portion of the passenger-side front airbag assembly. The subject inflators could have been assembled with improperly manufactured propellant components which may affect how the assembly inflates in the event of a collision resulting in an increased risk of injury to vehicle occupants. This procedure will outline removal of the passenger-side airbag assembly and replacement of the inflator component and related wiring harness. VERY IMPORTANT: Failure to follow these service procedures carefully and correctly may result in an accidental deployment of the inflator and potentially cause serious injury. Please read through and understand these procedures COMPLETELY before beginning repairs. In addition, proper operation of the airbag after reassembly may be compromised if these service procedures are not followed. Tools Required DESCRIPTION BRAND OR TYPE QUANTITY Pliers – 1 Wire Cutters – 1 Needle-Nose Pliers – 1 Torque Wrench Inch-Pound 1 Safety Goggles – 1 Flat-Blade Screwdriver – 1 Scissors – 1 Ratchet 1/4” Drive 1 8 mm and 10 mm Socket 1 ea, Airbag Deployment Fixture J-39401-B 1 NOTE: Although the service procedure is similar for both Legacy / Outback / Baja and Impreza models, there are some significant differences. For this reason, procedures for both models will be outlined. Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 5 Continued… CAUTION: Before starting this service procedure, perform a visual inspection of both front airbags looking for any damage or abnormality. Next, turn the ignition switch to the “ON” position and confirm the airbag warning lamp illuminates then extinguishes normally. If it does not or if ANY concern is noted with the airbag system, STOP and report these findings to the customer BEFORE proceeding further. Any concerns identified with the airbag system (when no airbag deployment has occurred), are not related to this campaign and must be addressed separately. Even if the system has a concern, this may not preclude completion of this campaign. If you are unsure about proceeding, document and fully diagnose the concern then contact the SOA Technical Helpline to review your findings. It is in the best interest of the retailer to fully document any concerns found during this preliminary inspection and review with the customer BEFORE proceeding with the campaign service procedure. • Vehicles that do not contain Genuine Subaru air bags are not eligible for this recall repair. For more information on identifying counterfeit air bags and how to address related customer situations, please refer to STIS for the “Counterfeit Air Bag Information” Dealer Advisory Bulletin dated October 25, 2012 by going to Subarunet>Service>STIS>Online Reference – choose Publication Type: ‘Other/ Miscellaneous’ and search keywords: ‘Air Bag’). • Do not proceed with this repair if your inspection reveals a non-Genuine Subaru air bag module has been installed in the vehicle. Follow the instructions described in the “Counterfeit Air Bag Information” Dealer Advisory Bulletin and contact the SOA Warranty Helpline to close out the WQL-48 recall coverage on the vehicle. • IMPORTANT: Always examine airbag modules closely before and during removal. Confirm they match the photos of the Genuine Subaru airbag components supplied throughout this bulletin BEFORE proceeding. The photos below are just 2 examples of aftermarket or counterfeit airbag components identified by retailers since the release of this campaign bulletin. These photos are being provided as only 2 examples of what may be a wide variety of non-OEM components. • If an aftermarket or counterfeit passenger airbag or inflator is identified at any point during the campaign service procedure, STOP IMMEDIATELY. NEVER attempt to remove or otherwise disable any aftermarket or counterfeit device. • Document the presence of the aftermarket or counterfeit device on the repair order and with photos. Report this information immediately on a Quality Monitoring Report (QMR). • Once the QMR has been submitted, contact the Subaru Claims Helpline to discuss the details. They will advise you on how to proceed with treatment of the open campaign. The shape, holes, and copper-colored stud indicate this not a Genuine Subaru inflator. No visible stopper plates, a 6-nut configuration and rubber harness boots are other examples to indicate this is not a Genuine Subaru airbag module. Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 6 *SERVICE PROCEDURE FOR LEGACY / OUTBACK AND BAJA MODELS* CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing any airbag module! STEP 1- PREPARATION: • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 20 seconds before proceeding further. • Remove the glove box assembly following the procedure in the applicable Service Manual and using the tips below. The glove box is held in place by 8 screws. оо The 2 upper left and right hand corner screws have a distinctive gold finish and 10mm hex head. It is helpful to leave these 2 screws until last when removing and install first during replacement to support the weight of the assembly. оо It is necessary to remove the knockout plugs (stopper in the Service Manual) to gain access to all the mounting screws. оо It is possible to leave the stoppers in place during servicing by carefully bending in the sides of the glove box until the stoppers are cleared. • To prevent damage, do not bend them in any further than necessary. • IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cell phones before proceeding. • Disconnect the airbag module harness connector (A) and release it from the support beam bracket. Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 7 Continued… • Remove the 3 retaining bolts and CAREFULLY remove the airbag module from the vehicle and place it on a clean cloth to protect the dash trim outer surface portion from damage. IMPORTANT: DO NOT destroy or damage the Kit Box as it MUST be used for the original inflator’s return shipping. • Open the Kit Box and confirm all the necessary components are included: 4 Self-Locking nuts New Inflator (yellow tape applied to one end to identify it as the replacement part) New Inflator Harness Electro-Tap (red shorting crimp connector) Shipping Declaration document, FedEx document pouch and return shipping label Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 8 Continued… • IMPORTANT: The removed airbag module must be mounted to the Airbag Deployment Fixture (part number J-39401-B) as shown in the photo below to better secure it during the inflator and wiring harness component replacement procedures. When mounting the module to the fixture, pay close attention to the harness routing as shown in the photo below. Always perform this work in an area away from others to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into account to avoid possible hazards should inadvertent deployment occur or sources of static or other electricity that could potentially induce such a deployment. STEP 2- Remove the harness clip from the retainer bracket by rotating the harness / clip 90 degrees then releasing it from the bracket with needle-nose pliers. STEP 3- CAREFULLY cut the yellow harness cover (approximately 1 1/2 inches) enough to expose the 2 yellow wires inside and provide enough room to install the Electro-Tap (shorting) connector using a scissor or wire cutter (no knives or razors). TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 YELLOW WIRES! Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 9 Continued… STEP 4- Short the 2 yellow wires together by installing the Electro-Tap connector. The connector creates a short circuit which acts as a safeguard to prevent against static discharge that may deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the connector together, one section at a time. STEP 5- Once the Electro-Tap connector is fully crimped in place, cut the 2 yellow wires on the body harness connector side of the Electro-Tap connector. This tab MUST be cut off Insert 1 wire in the Electro-Tap Fold 1 2 3 CUT 4 Crimp closed with pliers Place the other wire in the Electro-Tap, fold then crimp closed with pliers 5 Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 10 Continued… STEP 6- Remove the two 8mm self-locking nuts securing the stopper plate. Loosen but do not remove the other two nuts on the mounting bracket as leaving them in place will help keep the airbag assembly together. NEVER ATTEMPT TO REMOVE THE HARNESS CONNECTORS FROM THE INFLATOR! STEP 7- With the stopper plate removed and the other 2 self-locking nuts loosened, unseat the inflator off the mounting bracket end plate then rotate it slightly CLOCKWISE to make it easier to remove as shown below. Slide the original inflator out of the mounting bracket while feeding the cut off portion of the wiring harness through the “D-Shaped” hole in the end plate. NEVER ATTEMPT TO REMOVE THE HARNESS CONNECTORS FROM THE INFLATOR! Place the removed original air bag inflator in the “cradle” of the Kit Box insert. Stopper Plate Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 11 Continued… 3 2 1 4 STEP 8- VERY IMPORTANT: Record the FedEx Shipper Receipt Number (located at the top of the return shipping label included with the new inflator) and the 11-digit alphanumeric serial number for both the new and the removed inflators on the hard copy of the Repair Order. This information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. STEP 9- Install the new inflator into the mounting bracket so the yellow taped end aligns with the removed stopper plate. Make sure the “D-shaped” portion of the inflator harness connector boss aligns with the “D-shaped” portion of the hole in the end of the mounting bracket as shown below. When properly installed, the end of the inflator will be seated tight against the mounting bracket. Do not peel the white harness connection dust cover at this time. STEP 10- As shown below, install but do not fully tighten 2 of the NEW self-locking nuts while holding the stopper plate tight against the inflator. Remove the nuts still installed on the mounting bracket and replace them with 2 NEW self-locking nuts. Once all 4 NEW nuts are in place, torque to 31 – 38 inch pounds in the sequence shown below. Use a marker to mark the nuts after torquing to indicate they have been fully tightened. Inflator properly seated against mounting bracket (NO GAP) Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 12 Continued… STEP 11- The new inflator wiring harness has a “long side” and a “short side” with round 2-pin connectors on both ends. The short side with red wires will connect to the end of the inflator with the round wiring harness connector boss, yellow tape and removable stopper plate. VERY IMPORTANT: When connecting the new harness to the inflator, both sides of the harness MUST be routed toward the module’s mounting brackets as shown in the photos below. Peel off the white dust cover from the round connector boss end of the inflator ONLY. CAREFULLY align the pins with the female terminals of the harness connector (2 red wires) as shown in the sequence below. IMPORTANT: NEVER PEEL BOTH THE WHITE DUST COVERS OFF AT THE SAME TIME! Once pin alignment is confirmed, push down firmly to engage the connector’s 3 locking tangs into the locking groove inside the connector boss. Confirm the connector is locked by prying up LIGHTLY with a small flat-blade screwdriver. Repeat the procedure on the D-shaped connector boss end (2 yellow wires). Reinstall the black wiring harness retaining clip into the mounting bracket to complete the airbag reassembly. STEP 12- Reinstall the airbag assembly into the vehicle in reverse order of disassembly. Before installing the glove box assembly, reconnect the negative battery cable. Turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the glove box assembly to complete the procedure. STEP 13- Place the removed original air bag inflator in the “cradle” of the Kit Box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PARTS RETURN PROCEDURES” section of this bulletin (page 3) for further return shipping instructions and information. Ensure both the removed and installed inflator serial numbers along with the FedEx Shipper Receipt number have been recorded correctly as previously instructed on the repair order hard copy before returning the removed part to your Parts Department. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC. • Refer to Page 19 for instructions on completing and installing the Recall Identification Label. Locking Groove Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 13 Continued… *SERVICE PROCEDURE FOR IMPREZA, WRX and STI MODELS* CAUTION: Refer to the “CAUTION” section in the General Description portion of Airbag System AB in the Body Section of the Service Manual before handling or servicing the airbag module! STEP 1- PREPARATION: • Turn the ignition “OFF”. • Disconnect the Negative (ground) cable from the battery and wait at least 20 seconds before proceeding further. • Remove the glove box assembly following the procedure in the applicable Service Manual. IMPORTANT: Whenever beginning to remove (or install) the airbag assembly, and periodically while performing the procedure or after stepping away, remove any possible static charge from your body by momentarily touching a clean, bare metal ground point on the vehicle (e.g. the door striker). Remove from your person all electronic devices including cellphones before proceeding. • Disconnect the airbag module harness connector from the support beam bracket. • Remove the 3 retaining bolts and CAREFULLY remove the airbag module from the vehicle and place it on a clean cloth to protect the dash trim surface portion from damage. NOTE: There may be a Security Module secured with the lower airbag module mounting bolt on some models. IMPORTANT: DO NOT destroy or damage the kit box as it MUST be used for the original inflator’s return shipping. • Open the Kit Box and confirm all the necessary components are included: 4 Self-Locking nuts New Inflator (yellow tape applied to one end to identify it as the replacement part) New Inflator Harness Electro-Tap (red shorting crimp connector) 1 ½” X 2 ¼” piece of self-adhesive Sponge Tape Shipping Declaration document, FedEx document pouch and return shipping label Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 14 Continued… • IMPORTANT: The removed airbag module must be mounted to the Airbag Deployment Fixture (part number J-39401-B) as shown in the photo below to better secure it during the inflator and wiring harness component replacement procedures. Always perform this work in an area away from others to reduce chances of inadvertent injury should any deployment occur. Take your surroundings into account to avoid possible hazards should inadvertent deployment occur or sources of static or other electricity that could potentially induce such a deployment. STEP 2- Peel the Sponge Tape and remove the harness clip from the retainer bracket by pushing the tangs inward with a flat-blade screwdriver as shown below. Always remove any Sponge Tape adhesive residue from the airbag mounting bracket using mild solvent on a clean shop cloth. CAUTION: Never use any silicone-based products for this purpose. STEP 3- CAREFULLY cut the yellow harness cover enough (approximately 2 inches) to expose the 2 red or yellow wires inside and provide enough room to install the Electro-Tap (shorting) connector using a wire cutter or scissor (no knives or razors). TAKE YOUR TIME AND BE CAREFUL TO NOT CUT THE 2 WIRES! Red Wires Yellow Wires Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 15 Continued… STEP 4- Short the 2 wires together by installing the Electro-Tap connector. The connector creates a short circuit which acts as a safeguard to prevent against static discharge that may deploy the removed inflator. The tab portion of the Electro-Tap connector MUST be cut off prior to use to insure a good short-circuit is made as shown in the illustration below. Follow the sequence below for installing the Electro-Tap connector. Use pliers to squeeze closed the two sections of the connector together, one section at a time. STEP 5- Once the Electro-Tap connector is fully crimped in place, cut the 2 wires on the body harness connector side of the Electro-Tap connector. STEP 6- Remove the two 8mm self-locking nuts securing the stopper plate. Loosen but do not remove the other two nuts on the mounting bracket as leaving them in place will help keep the airbag assembly together. CUT Remove This tab MUST be cut off Insert 1 wire in the Electro-Tap Fold 2 3 4 Crimp closed with pliers Place the other wire in the Electro-Tap, fold then crimp closed with pliers 5 1 Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 16 Continued… STEP 7- With the stopper plate removed and the other 2 self-locking nuts loosened, unseat the inflator off the mounting bracket end plate then rotate it slightly CLOCKWISE to make it easier to remove as shown in the photo to the right. Slide the inflator out of its mounting while feeding the cut off portion of the wiring harness through the “D-Shaped” hole in the end of the mounting bracket. NEVER ATTEMPT TO REMOVE THE HARNESS FROM THE INFLATOR! Place the removed original air bag inflator in the “cradle” of the Kit Box insert. STEP 8- VERY IMPORTANT: Record the FedEx Shipper Receipt Number (located at the top of the return shipping label included with the new inflator) and the 11-digit alphanumeric serial number for both the new and the removed inflators on the hard copy of the Repair Order. This information will be required for completion of the Part Return Notice which will be forwarded by the retailer to the PCC. The new serial number is also a requirement for claim entry. STEP 9- Install the new inflator into the mounting bracket with the harness connector end going in first toward the mounting bracket. Make sure the “D-shaped” portion of the inflator harness connector boss aligns with the “D-shaped” portion of the hole in the end of the mounting bracket as shown below. When properly installed, the end of the inflator will be seated tight against the mounting bracket. Do not peel the white harness connection dust cover at this time. Inflator properly seated against mounting bracket (NO GAP) Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 17 Continued… STEP 10- As shown below, install but do not fully tighten 2 of the NEW self-locking nuts while holding the stopper plate tight against the inflator. Remove the nuts still installed on the mounting bracket and replace them with 2 NEW self-locking nuts. Once all 4 NEW nuts are in place, torque to 31 – 38 inch pounds in the sequence shown below. Use a marker to mark the nuts after torquing indicating they have been fully tightened. STEP 11- VERY IMPORTANT: When connecting the new harness to the inflator, the harness MUST be routed toward the module’s mounting brackets as shown in the photo below. Peel off the white dust cover and CAREFULLY align the 2 inflator pins with the female terminals of the harness connector as shown in the sequence below. Once pin alignment is confirmed, push down firmly to engage the connector’s 2 locking tangs into the locking groove of the connector boss. Confirm the connector is fully locked by prying up LIGHTLY with a small flat-blade screwdriver. STEP 12- Reinstall the wiring harness retaining clip into its position on the mounting bracket. Locking Groove 3 2 1 4 Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 18 Continued… STEP 13- Peel the adhesive backing and install the new Sponge Tape onto the yellow harness tube first then adhere it to the airbag mounting bracket as shown in the illustrations below. STEP 14- Reinstall the airbag assembly into the vehicle in reverse order of disassembly. NOTE: If the accessory security module is installed to one of the airbag module mounting bolts, torque that specific bolt to 7.5 +/-1ft. lb. rather than the normal 5.4 ft. lb. specified in the Service Manual. Before installing the glove box assembly, reconnect the negative battery cable. Turn the ignition key “ON” and confirm the AIRBAG warning light comes on then cycles off properly. Once proper warning light operation is confirmed, reinstall the glove box assembly while making sure the cord loop for the opening dampener (if equipped) stays connected to complete the procedure. STEP 15- Place the removed air bag inflator in the “cradle” of the Kit Box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must contain the following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage. Refer to the “PARTS RETURN PROCEDURES” section of this bulletin (page 3) for further return shipping instructions and information. IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC. Placement of Sponge Tape IMPORTANT: The Sponge tape must be installed more than half-way around the yellow harness tube. Harness Sponge Tape Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 19 Continued… RECALL IDENTIFICATION LABEL Type or print the necessary information on a Service Program identification label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302. Ordering qty 1 = 1 sheet of 20 labels. PART NUMBER APPLICABILITY DESCRIPTION ORDER QUANTITY MSA6P1302 All models Campaign Completion Labels (contains one sheet of 20 labels) 1 WQL-48 CLAIM REIMBURSEMENT AND ENTRY PROCEDURES Credit to perform this recall will be based on the submission of properly completed repair order information. Retailers may submit claims through ‘Vehicle Claim Entry’ on Subarunet.com. Listed below is claim entry information: CLAIM TYPE CAMPAIGN CODE LABOR DESCRIPTION LABOR TIME RC WQL-48 A182-031 Front Passenger Air Bag Inflator Replacement 0.8 PART NUMBER APPLICABILITY DESCRIPTION QUANTITY 98279AE00A Legacy, Outback, and Baja WQL-48 Air Bag Inflator Module Kit 1 98279FE000 Impreza, WRX, and STI WQL-48 Air Bag Inflator Module Kit 1 Miscellaneous Detail Enter the serial number of the NEW air bag inflator installed in the “Misc. Details” field. Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 20 Continued… OWNER NOTIFICATION LETTER Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2004 model year Legacy, Outback, and Baja vehicles, and certain 2004 model year Impreza, WRX, and STI vehicles. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD Subaru was notified by its supplier that the subject vehicles are equipped with front passenger air bag inflators which could have been assembled with improperly manufactured propellant wafers. In the event of a crash necessitating deployment of the passenger side frontal air bag, improperly manufactured propellant wafers could cause the inflator to rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. REPAIR Subaru will replace the inflator for your front passenger air bag at no cost to you. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air bag inflator replaced with a new one. HOW LONG WILL THE REPAIR TAKE? The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or, if you prefer to update this information online, please go to www.subaru.com, select Contact Us then select Update Address from the drop down menu. Subaru Recall Campaign WQL-48 NHTSA Recall No. 14V-399 August 2014 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 21 IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru Dealer you can access our website at www.subaru.com and select “Find a Dealer”. For additional information and the most Frequently Asked Questions, please go to: • http://www.wql48.service-campaign.com If you need additional assistance, please contact us directly: • E-mail: Go to www.subaru.com and select “Contact Us”. • Telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET. Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • U.S. Postal mail: Write us at Subaru of America, Inc. Attn: CDS Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd. Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 22 Continued… SHIPPING DOCUMENTATION AND INSTRUCTIONS (Appendix A) CAMPAIGN WQL48 – 48 STATE FEDEX GROUND SHIPMENT PREPARATION As the shipper, you are responsible for proper packing and document completion. The person packaging the inflator must have received hazardous material training per 49CFR 172.702, and the training records must be on file at your dealership. The US Department of Transportation will impose substantial fines and/or penalties on the shipper if either packaging, labeling or documentation is not properly prepared and Customer Copy of OP 900PRP form is not kept on file for a minimum of 2 years. IMPORTANT: Do not deploy any inflator. Return the used inflator within 1-2 business days. The person packing the used inflator must read and follow the provided instructions. NOTE: Dealers in Alaska, Canada, Hawaii, and Puerto Rico CANNOT follow these shipping instructions. The dealer MUST contact the following Takata USA representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email: MLGTakataRestraints_International@menloworldwide.com 1. Shipping Documents OP 900PRP Hazardous Materials Certification Form FedEx Ground Shipping Label FedEx Ground Shipping Envelope 8. FedEx Ground PRP Shipping label a) Fill in Shipper Name & Address in the upper section of the FedEx Ground Shipping label. Note: (RMA# is not required). b) Peel off the backing of the FedEx Ground PRP Shipping label and affix to top of box to left of the Class 9 label. • Use the scribe line on the box as a guide • The FedEx Ground PRP Shipping label must not touch any portion of the printing to the right of the scribe line. c) Provide the package and the FedEx Copy of The OP 900PRP form to the FedEx Ground Driver. Note: If you don’t receive regular pickups from Fed- Ex, call 888-777- 6040 to schedule a pickup of the package. 4. Shipping Documentation Instructions a) Separate the bottom 4 labels (OP 900PRP form), place them in the FedEx Ground envelope, remove the backing and firmly place on bottom side of box. b) Peel off the Box Copy of the OP 900PRP form and firmly apply to the front side of the box. 6. Shipping Documentation Instructions (Cont.) a) Peel off the SHIPPER RECEIPT from the top of the FedEx Ground PRP Shipping label, place it in the Tracking ID box on the Customer Copy of the OP 900PRP form. b) Peel off the RECEIPT & SHIPPER NUMBER from the top of the FedEx Ground PRP Shipping label, and place it in the Tracking ID box on the FedEx copy. 5. Shipping Documentation Instructions (Cont.) a) Fill in the following on the FedEx Copy and the customer copy: • Shipper Name (dealer) • Address • CCN (The CCN # can be found in the enclosed Subaru dealer list. If you are unable to locate your CCN, please contact Cheryl Malloy at Takata: Cheryl.Malloy@Takata.com or TEL # 843-537-8284 ) b) Date the FedEx Copy and Customer copy (MM/DD/YY) 3. Closure Instructions a) Close the top box flap, per box closure instructions located on front panel of box. 2. Packing Instructions a) Confirm box is in acceptable condition. If a new box is needed, follow the New Box instructions located on the next page. b) Place the un-deployed air bag inflator in the “cradle” of the box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must contain the following information: Claim No, Repair Date, 17-digit VIN, and Mileage 7. Shipping Documentation Instructions (Cont.) a) Separate the FedEx Copy and Customer Copy of the OP 900PRP form. Keep the FedEx copy with the box. Attach the Customer Copy to the Repair Order. Note: Dealers must retain the Customer Copy of OP 900PRP form in their records for 2 years. 2) 2) 1) 3) 4) Dealership Copy 1) 1) 2) 2) 1) 2) 3) 1) 4) Dealership Name Address CCN Dealership Name Address CCN Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 23 Continued… Requesting a New Box / Shipping Labels If a new box or replacement shipping labels are needed, please contact a Takata USA representative listed below by phone or email to request replacement materials. Primary Contact: Miguel Prigadaa – Tel #: 210-250-5078 E-Mail: MLGTakataRestraints_International@menloworldwide.com To help expedite your request, please be prepared to provide the following information: a) Serial number on the original box b) What Type of shipping material needed c) Dealer Shipping Information • Contact name • Dealer address • Phone Number • OP-900prp Hazardous Materials Certification Form • FedEx Ground Shipping Label • FedEx Ground Shipping Envelope ATTENTION SOA DEALERS  IMPORTANT: All removed air bag inflators must be returned directly to Takata USA as described in this shipment document and in the recall bulletin. Upon claim approval, Subaru of America, Inc. will generate a parts return notice to you, requesting the following information: • The FedEx Shipper Receipt # • The OLD and NEW air bag inflator serial numbers To ensure proper claim credit, the above information must be recorded on the Part Return Notice and sent to SOA Part Collection Center as instructed on the Return Notice. The instructions on the Return Notice will read as follows: IMPORTANT: Part should be returned to Takata as instructed in Recall Bulletin. Note the FedEx Shipper #, the OLD and NEW serial number on this form and return to the address below. Under no circumstances should the air bag inflator be returned to Subaru of America, Inc. Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 24 Continued… CCN LIST (Appendix B) CCN list.xlsx Page 1 CCN list.xlsx If you are unable to locate your CCN, please contact Cheryl Malloy at Takata: Cheryl.Malloy@Takata.com or TEL # 843-537-8284 Subaru Dealer code CCN Subaru Dealer code CCN Subaru Dealer code CCN Subaru Dealer code CCN Subaru Dealer code CCN 010101 708201 020138 708274 030121 708346 030315 708392 040588 708456 010108 708240 020143 708297 030129 708332 030356 708383 040589 708498 010126 708228 020144 708275 030130 708366 030378 708393 040599 708466 010132 708241 020145 708252 030131 708318 030415 708394 040602 708629 010141 708189 020148 708276 030132 708333 030481 708384 040605 708487 010143 708215 020151 708307 030133 708319 030560 708395 040617 708499 010145 708229 020155 708277 030134 708334 030618 708417 040621 708640 010147 708230 020161 708298 030135 708335 030619 708396 040622 708630 010150 708216 020162 708286 030136 708367 030648 708385 040623 708410 010153 708190 020163 708253 030139 708336 030660 708418 040624 708467 010157 708242 020165 708287 030141 708347 030661 708419 040632 708631 010166 708202 020166 708308 030142 708320 030672 708420 040634 708500 010168 708217 020167 708288 030143 708321 030674 708386 040635 708488 010172 708203 020171 708278 030144 708322 030675 708399 040641 708478 010182 708191 020175 708309 030145 708368 040100 708400 040643 708632 010185 708243 020182 708254 030149 708357 040103 708446 040644 708489 010187 708244 020183 708255 030150 708358 040123 708447 040647 708501 010191 708204 020184 708263 030151 708359 040132 708401 040650 708428 010194 708231 020186 708256 030158 708348 040135 708402 040654 708440 010199 708218 020187 708289 030161 708360 040171 708433 040657 708429 010201 708232 020190 708264 030162 708337 040198 708423 040658 708411 010205 708233 020194 708257 030164 708369 040209 708403 040659 708441 010209 708234 020196 708290 030168 708370 040221 708448 040669 708479 010212 708192 020197 708310 030169 708371 040229 708434 040673 708490 010217 708219 020198 708311 030170 708323 040232 708404 040682 708605 010220 708245 020199 708258 030172 708324 040238 708472 040690 708606 010225 708205 020200 708291 030180 708372 040261 708459 040698 708633 010231 708220 020204 708292 030181 708325 040272 708405 040721 708442 010232 708206 020205 708279 030182 708373 040294 708460 040724 708491 010237 708235 020206 708312 030186 708338 040301 708435 040725 708634 010241 708221 020207 708265 030197 708412 040339 708424 040730 708502 010243 708222 020208 708266 030201 708339 040346 708496 040731 708503 010246 708207 020209 708267 030207 708374 040357 708449 040733 708641 010255 708246 020211 708293 030210 708388 040384 708473 040736 708651 010261 708247 020215 708259 030212 708375 040398 708474 040738 708652 010266 708193 020216 708299 030214 708376 040399 708436 040739 708635 010270 708208 020218 708268 030219 708326 040403 708450 040741 708653 010287 708209 020219 708269 030220 708327 040404 708421 040743 708654 010296 708248 020220 708270 030225 708340 040427 708437 040750 708468 010335 708210 020222 708271 030226 708349 040428 708475 040756 708469 010350 708194 020223 708260 030230 708361 040438 708451 040757 708504 010351 708195 020224 708280 030232 708362 040446 708476 040833 708655 010355 708211 020225 708300 030235 708341 040451 708406 040835 708656 010356 708249 020227 708301 030237 708363 040458 708452 040910 708657 010357 708236 020229 708302 030242 708413 040459 708461 040917 708642 010358 708237 020230 708294 030247 708377 040475 708477 040928 708658 010359 708223 020236 708295 030249 708389 040477 708407 040929 708643 010371 708224 020244 708303 030258 708414 040483 708462 040950 708659 010372 708212 020249 708304 030260 708378 040486 708453 040963 708644 010373 708196 020250 708281 030263 708390 040491 708438 040982 708645 010377 708225 020255 708282 030268 708379 040503 708425 070100 708564 010378 708213 020256 708283 030277 708415 040533 708463 070101 708507 010379 708197 020259 708261 030281 708391 040535 708426 070116 708617 010383 708198 020264 708313 030290 708416 040554 708454 070117 708535 010384 708214 020273 708272 030291 708328 040561 708464 070128 708607 010385 708238 020279 708314 030292 708350 040565 708455 070129 708521 010386 708239 020283 708315 030294 708364 040566 708627 070136 708593 010387 708226 020284 708305 030295 708380 040573 708408 070141 708608 010388 708199 020286 708273 030296 708351 040574 708465 070145 708579 010389 708250 020287 708284 030301 708352 040576 708439 070151 708536 010390 708200 020289 708262 030302 708342 040577 708497 070155 708618 010391 708251 020290 708316 030306 708353 040578 708409 070161 708550 010392 708227 030102 708331 030310 708329 040582 708628 070173 708609 020125 708296 030112 708356 030311 708381 040585 708427 070174 708594 020128 708306 030114 708345 030313 708382 040586 708639 070179 708595 020131 708285 030118 708317 030314 708330 040587 708486 070203 708537 Bulletin Number: WQL-48R; Revised: September 11, 2014 Page 25 CCN list.xlsx Page 2 CCN list.xlsx If you are unable to locate your CCN, please contact Cheryl Malloy at Takata: Cheryl.Malloy@Takata.com or TEL # 843-537-8284 Subaru Dealer code CCN Subaru Dealer code CCN Subaru Dealer code CCN Subaru Dealer code CCN Subaru Dealer code CCN 070218 708522 070568 708530 140151 708745 400020 708807 401271 708650 070225 708596 070572 708574 140156 708723 400043 708787 401277 708808 070233 708580 070573 708561 140162 708755 400048 708728 401278 708365 070240 708538 070575 708602 140172 708733 400054 708577 401285 708754 070241 708508 070578 708614 140175 708766 400058 708480 401286 708432 070243 708551 070579 708517 140189 708714 400059 708481 401289 708592 070261 708581 070587 708588 140192 708701 400060 708636 401312 708534 070263 708523 070590 708589 140193 708702 400061 708518 401313 708679 070283 708582 070593 708531 140203 708734 400063 708519 401346 708422 070291 708565 070594 708562 140214 708715 400064 708762 401374 708445 070298 708509 070596 708615 140230 708690 400065 708625 401395 708732 070347 708583 070598 708575 140240 708735 400069 708763 401396 708355 070359 708524 070599 708576 140242 708716 400071 708482 401408 708549 070361 708610 070602 708590 140243 708703 400072 708637 401559 708343 070362 708584 070751 708563 140245 708736 400099 708387 401560 708781 070370 708552 070844 708532 140246 708724 400101 708483 401605 708344 070372 708597 070874 708533 140258 708691 400103 708430 401606 708458 070378 708525 090179 708680 140265 708737 400105 708431 401607 708689 070379 708553 090180 708662 140274 708738 400106 708788 070399 708510 090183 708681 140275 708692 400144 708626 070416 708526 090185 708663 140276 708704 400145 708493 070420 708554 090207 708682 140278 708705 400159 708777 070421 708511 090223 708664 140279 708706 400183 708772 070425 708611 090342 708665 140377 708693 400201 708470 070433 708619 090345 708666 140383 708694 400202 708646 070436 708585 090473 708670 140389 708739 400205 708778 070438 708539 090491 708683 140408 708717 400210 708764 070440 708540 090507 708684 140409 708695 400230 708799 070443 708612 090525 708667 140413 708696 400293 708647 070449 708598 090528 708685 140486 708767 400310 708729 070453 708512 090535 708686 140494 708756 400316 708779 070454 708513 090537 708671 140511 708768 400331 708688 070456 708586 090542 708672 140514 708757 400332 708397 070457 708566 090543 708673 140516 708769 400350 708678 070458 708541 090597 708801 140524 708746 400353 708789 070459 708620 090651 708782 140529 708747 400370 708800 070464 708621 090652 708773 140533 708697 400391 708730 070467 708542 090664 708792 140538 708707 400432 708471 070469 708543 090667 708783 140548 708740 400453 708494 070471 708514 090670 708793 140550 708748 400472 708780 070473 708599 090677 708674 140552 708718 400532 708520 070475 708622 090681 708794 140555 708770 400552 708505 070479 708600 090694 708795 140560 708758 400572 708790 070480 708527 090707 708802 140588 708708 400612 708661 070481 708544 090747 708784 140593 708749 400712 708443 070484 708545 090752 708687 140596 708725 400732 708444 070485 708555 090753 708675 140647 708698 400852 708638 070486 708613 090754 708796 140659 708719 400960 708591 070490 708528 090768 708797 140666 708699 400992 708753 070491 708515 090771 708668 140668 708726 401014 708495 070492 708516 090772 708774 140671 708720 401032 708354 070495 708601 090775 708803 140676 708741 401047 708648 070497 708567 090777 708775 140689 708742 401068 708603 070502 708568 090782 708804 140697 708677 401120 708547 070521 708556 090784 708776 140705 708727 401136 708711 070527 708569 090787 708798 140714 708721 401139 708578 070528 708570 090794 708785 140717 708750 401146 708616 070529 708557 090796 708786 140718 708751 401147 708604 070532 708558 090797 708669 140768 708771 401157 708649 070534 708571 090798 708805 140769 708743 401158 708506 070548 708572 090799 708660 140771 708709 401187 708484 070550 708529 090801 708676 140772 708759 401190 708731 070551 708573 090802 708806 140773 708752 401191 708700 070552 708559 140100 708712 140776 708760 401192 708457 070553 708546 140101 708713 140777 708761 401213 708398 070554 708623 140111 708722 140779 708710 401214 708791 070557 708560 140138 708765 400005 708624 401232 708548 070560 708587 140140 708744 400009 708492 401252 708485

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Service Procedure & Claim Submission Information Revisions to WQL-48R TO: SDC EST CEN WST FROM: Subaru of America, Inc. DEPARTMENT: Service DATE: 09/11/2014 CATEGORY: Parts/Service This announcement outlines significant changes and revisions present in the updated front passenger airbag inflator replacement Product Campaign Bulletin, WQL-48R. These revisions include: 􀁺 Required use of the Airbag Deployment Fixture tool (J-39401-B) to secure the removed module during the inflator replacement procedure 􀁺 A revision (increase) to the labor time allowance 􀁺 A clarification of the bar code information on the inflator shipping box 􀁺 Handling information and precautions regarding non-OEM and / or counterfeit airbag components which your Technicians may encounter. Please make sure to pass this information along to all applicable personnel. REMINDER: SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. Always refer to STIS for the latest service information before performing any repairs. Back to List Subarunet – Announcements Page 1 of 1 https://www.subarunet.com/home/announcements/viewAnnouncement.do?i… 9/15/2014

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Hazardous Materials Returns-Compliance Reminder TO: SDC EST CEN WST FROM: Subaru of America, Inc. DEPARTMENT: Parts DATE: 08/15/2014 CATEGORY: Parts/Service With the announcement of the WQL-48 Front Passenger Air Bag Inflator Recall (NHTSA ID 14V-399) we would like to take this opportunity to remind all Subaru Retailers of the requirements regarding the return of hazardous materials. The requirement to ensure the dealership is certified to ship hazardous materials, along with available certification options, can be found on Subarunet under Fixed Op/Inventory Ops> Operations>Dangerous Goods. The procedures for the return of the Front Passenger Air Bag Inflator can be found in the abovementioned Subarunet Announcement Thank you Back to List Subarunet – Announcements Page 1 of 1 https://www.subarunet.com/home/announcements/viewAnnouncement.do?id… 9/2/2014 CAMPAIGN WQL48 – 48 STATE FEDEX GROUND SHIPMENT PREPARATION As the shipper, you are responsible for proper packing and document completion. The person packaging the inflator must have received hazardous material training per 49CFR 172.702, and the training records must be on file at your dealership. The US Department of Transportation will impose substantial fines and/or penalties on the shipper if either packaging, labeling or documentation is not properly prepared and Customer Copy of OP 900PRP form is not kept on file for a minimum of 2 years. IMPORTANT: Do not deploy any inflator. Return the used inflator within 1-2 business days. The person packing the used inflator must read and follow the provided instructions. NOTE: Dealers in Alaska, Canada, Hawaii, and Puerto Rico CANNOT follow these shipping instructions. The dealer MUST contact the following Takata USA representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email: MLGTakataRestraints_International@menloworldwide.com 1. Shipping Documents OP 900PRP Hazardous Materials Certification Form FedEx Ground Shipping Label FedEx Ground Shipping Envelope 8. FedEx Ground PRP Shipping label a) Fill in Shipper Name & Address in the upper section of the FedEx Ground Shipping label. Note: (RMA# is not required). b) Peel off the backing of the FedEx Ground PRP Shipping label and affix to top of box to left of the Class 9 label. • Use the scribe line on the box as a guide • The FedEx Ground PRP Shipping label must not touch any portion of the printing to the right of the scribe line. c) Provide the package and the FedEx Copy of The OP 900PRP form to the FedEx Ground Driver. Note: If you don’t receive regular pickups from Fed- Ex, call 888-777- 6040 to schedule a pickup of the package. 4. Shipping Documentation Instructions a) Separate the bottom 4 labels (OP 900PRP form), place them in the FedEx Ground envelope, remove the backing and firmly place on bottom side of box. b) Peel off the Box Copy of the OP 900PRP form and firmly apply to the front side of the box. 6. Shipping Documentation Instructions (Cont.) a) Peel off the SHIPPER RECEIPT from the top of the FedEx Ground PRP Shipping label, place it in the Tracking ID box on the Customer Copy of the OP 900PRP form. b) Peel off the RECEIPT & SHIPPER NUMBER from the top of the FedEx Ground PRP Shipping label, and place it in the Tracking ID box on the FedEx copy. 5. Shipping Documentation Instructions (Cont.) a) Fill in the following on the FedEx Copy and the customer copy: • Shipper Name (dealer) • Address • CCN (The CCN # can be found in the enclosed Subaru dealer list. If you are unable to locate your CCN, please contact Cheryl Malloy at Takata: Cheryl.Malloy@Takata.com or TEL # 843-537-8284 ) b) Date the FedEx Copy and Customer copy (MM/DD/YY) 3. Closure Instructions a) Close the top box flap, per box closure instructions located on front panel of box. 2. Packing Instructions a) Confirm box is in acceptable condition. If a new box is needed, follow the New Box instructions located on the next page. b) Place the un-deployed air bag inflator in the “cradle” of the box insert, with a completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must contain the following information: Claim No, Repair Date, 17-digit VIN, and Mileage 7. Shipping Documentation Instructions (Cont.) a) Separate the FedEx Copy and Customer Copy of the OP 900PRP form. Keep the FedEx copy with the box. Attach the Customer Copy to the Repair Order. Note: Dealers must retain the Customer Copy of OP 900PRP form in their records for 2 years. 2) 2) 1) 3) 4) Dealership Copy 1) 1) 2) 2) 1) 2) 3) 1) 4) Dealership Name Address CCN Dealership Name Address CCN Requesting a New Box / Shipping Labels If a new box or replacement shipping labels are needed, please contact a Takata USA representative listed below by phone or email to request replacement materials. Primary Contact: Miguel Prigadaa – Tel #: 210-250-5078 E-Mail: MLGTakataRestraints_International@menloworldwide.com To help expedite your request, please be prepared to provide the following information: a) Serial number on the original box b) What Type of shipping material needed c) Dealer Shipping Information • Contact name • Dealer address • Phone Number • OP-900prp Hazardous Materials Certification Form • FedEx Ground Shipping Label • FedEx Ground Shipping Envelope ATTENTION SOA DEALERS  IMPORTANT: All removed air bag inflators must be returned directly to Takata USA as described in this shipment document and in the recall bulletin. Upon claim approval, Subaru of America, Inc. will generate a parts return notice to you, requesting the following information: • The FedEx Shipper Receipt # • The OLD and NEW air bag inflator serial numbers To ensure proper claim credit, the above information must be recorded on the Part Return Notice and sent to SOA Part Collection Center as instructed on the Return Notice. The instructions on the Return Notice will read as follows: IMPORTANT: Part should be returned to Takata as instructed in Recall Bulletin. Note the FedEx Shipper #, the OLD and NEW serial number on this form and return to the address below. Under no circumstances should the air bag inflator be returned to Subaru of America, Inc.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: August 11, 2014 Update: WQL‐48 Front Passenger Air Bag Inflator Recall (NHTSA ID 14V‐399) On July 3, 2014, Subaru of America, Inc. (SOA) announced that a defect, which relates to motor vehicle safety, may exist on the following potentially affected vehicles. The subject vehicles are equipped with front passenger air bag inflators which could have been assembled with improperly manufactured propellant wafers. Affected Vehicles This condition may exist on certain 2003‐2004 model year Legacy, Outback, and Baja vehicles, and certain 2004 model year Impreza, WRX, and STI vehicles. Model Year Model Starting production date Ending production date 2003 Legacy 01/22/2003 05/14/2003 2004 Legacy 03/17/2003 02/10/2004 2003 Outback 02/18/2003 04/15/2003 2004 Outback 02/28/2003 02/11/2004 2003 Baja 01/22/2003 05/06/2003 2004 Baja 03/03/2003 07/21/2004 2004 Impreza, WRX, STI 01/08/2003 05/15/2003 Not all vehicles within these production date ranges are affected by this recall. The potentially affected vehicles were identified based on the serial number of the front passenger air bag inflator installed during vehicle production. Coverage for all potentially affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data will be available when owner notification begins. Description of the Safety Defect and Safety Hazard In the event of a crash necessitating deployment of the passenger side frontal air bag, improperly manufactured propellant wafers inside the inflator could cause the inflator to rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Description of the Remedy Although the percentage of affected vehicles is unknown, replacement of the vehicle’s front passenger air bag inflator will be performed on all of the potentially affected vehicles. Retailer Program Responsibility Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. New, used, demo or SSLP vehicles listed in any recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Owner Notification Owner notification will begin on August 12, 2014. In addition to notification by mail, vehicle owners with a valid email address and MySubaru subscribers will be notified electronically on August 13, 2014. A copy of the owner notification letter is included at the end of the WQL‐48 campaign bulletin. Since owner notification will occur this week, retailers are requested to order parts to support scheduled customer service appointments. Retailer affected VIN Lists will be distributed by the Zone Offices. Product Campaign Bulletin The WQL‐48 product campaign bulletin is posted on the Subaru Technical Information System (STIS) website under “Information/What’s New.” Please refer to the bulletin for repair instructions and additional information including parts information, part return procedures, and claim submission instructions. IMPORTANT: Each removed air bag inflator must be returned directly to the supplier, Takata USA, in the same box in which the new one was received. The shipping box contains a bar code with the serial number of the new air bag inflator, which will be used by Takata USA to document the replacement of the old inflator with the new inflator. Therefore, it is very important that the removed inflator be returned in the exact same box that contained the newlyinstalled inflator for that vehicle. If the original box cannot be re‐used, please refer to the shipping instructions under “Requesting a new box/shipping labels.” Prepaid FedEx shipping documents and shipping instructions will be included with each new air bag inflator kit. A copy of this information is included as ‘Appendix A’ of the bulletin. A completed SOA Warranty Parts Tag (MSA5W402A) must be attached to the returned inflator. The tag must contain the following information: claim number, repair date, full 17‐digit VIN, and mileage. Takata USA has assigned each Subaru retailer a ChemTrec Contract Number (CCN). As shown in step 5 of the shipping documentation instructions, the shipping retailer must fill in their name, address, and CCN. ChemTrec is a company that provides 24‐hour emergency response and information to hazardous material shippers. The assigned CCN allows the Subaru retailer to ship hazardous material as an affiliate to Takata USA’s registration with ChemTrec. This number is required on the return shipping form. As the shipper, you are responsible for proper packing and document completion. The person packaging the inflator must have received hazardous material training per 49CFR 172.702, and the training records must be on file at your dealership. The US Department of Transportation will impose substantial fines and/or penalties on the shipper if either packaging, labeling or documentation is not properly prepared and the Customer Copy of OP 900PRP form is not kept on file for a minimum of 2 years. IMPORTANT: Do not deploy any inflator. Return the used inflator within 1‐2 business days. The person packing the used inflator must read and follow the provided instructions. A list of all Subaru retailers along with their assigned CCN information is included as ‘Appendix B’ of the bulletin. It is SOA’s intention to include a copy of this list with each new air bag inflator kit. However, the first shipment of parts did not include this list as it was not available at the time the parts were packed by Takata. Future shipments will include this document for reference. The CCN list included with future shipments will be updated periodically to include new Subaru retailer information. If a Subaru retailer is unable to find their CCN, they should contact Takata USA as described in step 5 of the shipping documentation instructions. SOA PART RETURN NOTICE Upon claim approval, Subaru of America, Inc. will generate a Part Return Notice requesting information only. To ensure proper claim credit, the following information must be recorded on the SOA Part Return Notice and sent to SOA Part Collection Center (PCC) as instructed on the return notice:  The FedEx Shipper Receipt # (from shipping form)  The OLD and NEW air bag inflator serial numbers The Part Return Notice should then be returned using UPS 3rd party billing to the address listed at the bottom of the notice. Please keep the UPS tracking number for your records. Under no circumstances should the air bag inflator be returned to Subaru of America, Inc.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: July 3, 2014 Subject: New Subaru Recall Campaign: Front Passenger Air Bag Inflators WQL‐48 Subaru of America, Inc. has determined that a defect, which relates to motor vehicle safety, may exist on the following potentially affected vehicles. The subject vehicles are equipped with front passenger air bag inflators which could have been assembled with improperly manufactured propellant wafers. Affected Vehicles This condition may exist on certain 2003‐2004 model year Legacy, Outback, and Baja vehicles, and certain 2004 model year Impreza, WRX, and STI vehicles. Model Year Model Starting production date Ending production date 2003 Legacy 01/22/2003 05/14/2003 2004 Legacy 03/17/2003 02/10/2004 2003 Outback 02/18/2003 04/15/2003 2004 Outback 02/28/2003 02/11/2004 2003 Baja 01/22/2003 05/06/2003 2004 Baja 03/03/2003 07/21/2004 2004 Impreza, WRX, STI 01/08/2003 05/15/2003 Not all vehicles within these production date ranges are affected by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data will be available when owner notification begins. Description of the Safety Defect and Safety Hazard In the event of a crash necessitating deployment of the passenger side frontal air bag, improperly manufactured propellant wafers inside the inflator could cause the inflator to rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Description of the Remedy Although the percentage of affected vehicles is unknown, replacement of the vehicle’s front passenger air bag inflator will be performed on all of the potentially affected vehicles. Retailer Program Responsibility Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer new or used inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. New, used, demo or SSLP vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin, which will be issued shortly. Please be advised that it is a violation of Federal law for a retailer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory (new, used, demo) prior to the vehicle being placed in service may be subject to civil penalties of up to $7,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Owner Notification Subaru is in the process of acquiring replacement parts necessary to remedy the condition. When available, Subaru will notify potentially affected vehicle owners by first class mail. This is expected to occur within the next 60 days. Retailers will be advised when owner notification begins.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: December 1, 2014 Subject: New Subaru Recall Campaign: Front Passenger Air Bag Inflators WQP-51 This is a geographic expansion of the current WQM-49 limited regional recall. Details of the transition from WQM-49 to WQP-51 will be provided in future communications. Subaru will be conducting a recall of certain model year 2003-2005MY Subaru Legacy, Outback, and Baja vehicles, and certain 2004-2005MY Subaru Impreza (including WRX/STI) vehicles, that are currently or have ever been registered in the following areas of high absolute humidity: Florida, the counties of Georgia adjacent to Florida, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Saipan, American Samoa, as well as the coastal areas of Alabama, Louisiana, Mississippi and Texas. The air bag inflators in the front passenger air bags for these vehicles could be susceptible to rupture and the front passenger air bag could deploy abnormally in a crash. The cause of the potential for ruptured inflators and the influence of high absolute humidity are under investigation. Affected Vehicles Not all vehicles within the following production date ranges are covered by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data will be available when owner notification begins. Model Year Model Starting production date Ending production date 2003 Legacy 2/18/2003 6/6/2003 2004 Legacy 3/17/2003 3/1/2004 2005 Legacy 2/23/2004 1/26/2005 2003 Outback 2/18/2003 6/11/2003 2004 Outback 3/13/2003 3/15/2004 2005 Outback 2/6/2004 10/6/2004 2003 Baja 2/18/2003 6/6/2003 2004 Baja 4/7/2003 7/21/2004 2005 Baja 3/16/2004 10/27/2004 2004 Impreza, WRX, STI 1/28/2003 2/13/2004 2005 Impreza, WRX, STI 2/11/2004 12/10/2004 Geographical Expansion The earlier regional recall included vehicles with registration history in: Florida, Hawaii, Puerto Rico, and the U.S. Virgin Islands. Consistent with other automotive manufacturers involved in regional recalls of Takata front passenger air bag inflators, Subaru’s new regional recall will include additional areas of high absolute humidity based on the annual mean dew point temperature of 60.0 degrees Fahrenheit or more, and locations within 125 miles of these areas. This regional recall will include certain 2003-2005MY Subaru Legacy, Outback and Baja vehicles, and certain 2004-2005MY Subaru Impreza (including WRX/STI) vehicles, currently or previously registered in the following locations: • The following States and U.S. Territories: o Florida o Hawaii o Puerto Rico o U.S. Virgin Islands o Guam o Saipan o American Samoa • The counties of Georgia which are adjacent to Florida • The coastal areas of: o Alabama o Louisiana o Mississippi o Texas Description of the Safety Hazard In the event of a crash necessitating deployment of an affected passenger frontal air bag, the inflator could rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Description of the Remedy The front passenger air bag inflator will be replaced. Retailer Program Responsibility Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin, which will be issued shortly. Owner Notification Subaru is in the process of identifying the affected vehicles based on current and historical vehicle registration data. Once identified, Subaru will notify potentially affected vehicle owners by first class mail. This is expected to occur within the next 45 days. Retailers will be advised when owner notification begins.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: December 17, 2014 Update: WQL‐48 Front Passenger Air Bag Inflator Recall (NHTSA ID 14V‐399) – SECOND MAILING On July 3, 2014, Subaru of America, Inc. (SOA) announced that a defect, which relates to motor vehicle safety, may exist on the following potentially affected vehicles. The subject vehicles are equipped with front passenger air bag inflators which could have been assembled with improperly manufactured propellant wafers. Please be advised that SOA has mailed second owner notification letters for vehicles that have not yet been repaired. Updated retailer affected VIN lists will be sent to all Zone Offices today. We urge you to contact the customers on your list to schedule an appointment to have this recall repair performed as soon as possible. Affected Vehicles This condition may exist on certain 2003‐2004 model year Legacy, Outback, and Baja vehicles, and certain 2004 model year Impreza, WRX, and STI vehicles. Model Year Model Starting production date Ending production date 2003 Legacy 01/22/2003 05/14/2003 2004 Legacy 03/17/2003 02/10/2004 2003 Outback 02/18/2003 04/15/2003 2004 Outback 02/28/2003 02/11/2004 2003 Baja 01/22/2003 05/06/2003 2004 Baja 03/03/2003 07/21/2004 2004 Impreza, WRX, STI 01/08/2003 05/15/2003 Not all vehicles within these production date ranges are affected by this recall. The potentially affected vehicles were identified based on the serial number of the front passenger air bag inflator installed during vehicle production. Coverage for all potentially affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. Description of the Safety Defect and Safety Hazard In the event of a crash necessitating deployment of the passenger side frontal air bag, improperly manufactured propellant wafers inside the inflator could cause the inflator to rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. Description of the Remedy Replacement of the vehicle’s front passenger air bag inflator will be performed on all of the potentially affected vehicles.

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