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NHTSA ID Number: 10173178
Manufacturer Communication Number: 12-283-20
Summary
This bulletin announces a design change made to the hood stay support. This change will prevent vibration sounds resulting from contact with adjacent under-hood components.
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
|---|---|---|
| SUBARU | CROSSTREK | 2018-2020 |
| SUBARU | IMPREZA | 2017-2020 |
NUMBER: 12-283-20
DATE: 03/24/20
| APPLICABILITY: | 2017-20MY Impreza 2018-20MY Crosstrek |
| SUBJECT: | Hood Stay Support / Prop Rod- Design Change |
INTRODUCTION:
This bulletin announces a design change made to the hood stay support (a.k.a. prop rod). The change prevents a vibration sound resulting from contact with adjacent under-hood components.
PRODUCTION CHANGE INFORMATION:
The new stay support was incorporated into production starting with the VINs as listed below:
| Model | Starting VIN |
| Impreza 4-Door | L3607788 |
| Impreza 5-Door | L3716226 |
| Crosstrek | LH229547 |
PART INFORMATION:
A section of cushion was added as shown below to eliminate the source of the vibration sound.
The part number for the new stay support is: 57251FL001.
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for hood stay replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:
| Labor Description | Labor Operation # | Labor Time | Fail Code |
| HOOD STAY ROD R&R | A915-131 | 0.2 | XIN-48 |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 12-283-20
DATE: 03/24/20
https://www.nhtsa.gov/recalls?nhtsaId=10173178
https://static.nhtsa.gov/odi/tsbs/2020/MC-10173178-0001.pdf
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