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NHTSA ID Number: 10173181
Manufacturer Communication Number: 16-127-20
Summary
This bulletin announces a design change made to the AT selector lever guide plate. (Crosstrek Hybrid)
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
|---|---|---|
SUBARU | CROSSTREK | 2019-2020 |
NUMBER: 16-127-20
DATE: 03/24/20
| APPLICABILITY: | 2019-20MY Crosstrek Hybrid (PHEV) |
| SUBJECT: | AT Select Lever Guide Plate- Design Change |
INTRODUCTION:
This bulletin announces a design change made to the AT select lever guide plate (shift detent plate) shown below. A revised detent was added to the plate to prevent improper reassembly of the select lever components in the event repairs requiring disassembly are necessary.
PRODUCTION CHANGE INFORMATION:
The new guide plate was incorporated into production starting with VIN LH200438.
PART INFORMATION:
The part number for the new guide plate is: 35122FL201.
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for servicing the selector lever assembly are changed slightly as described in the CAUTIONS listed below. Always refer to the applicable Service Manual* and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
CAUTIONS:
- When installing the new guide plate, the new detent must be positioned toward the rear.
- When installing the Rod-Select Lever, the FLAT end must go against the spring as shown below. If installed incorrectly, the selector lever will become stuck in the “P” position / detent of the new guide plate.
*The above CAUTIONS will be added to the applicable Service Manual soon.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:
| Labor Description | Labor Operation # | Labor Time | Fail Code |
| A/T SELECTOR LEVER OVERHAUL | A338-141 | 1.4 | SHK-99 |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 16-127-20
DATE: 03/24/20
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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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