Manual Rear Gate, Gate Stays- Design Changes – 2019 Subaru Forester

NHTSA ID Number: 10174533

Manufacturer Communication Number: 12-287-20

Summary

This bulletin announces design changes made to the rear gate stays to make closing the rear gate easier.

 

1 Affected Product

Vehicle

MAKE	MODEL	YEAR
SUBARU	FORESTER	2019

 

 

 

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NUMBER: 12-287-20
DATE: 04/16/20

APPLICABILITY:	2019MY Forester
SUBJECT:	Manual Rear Gate, Gate Stays- Design Changes

 

INTRODUCTION:

This bulletin announces design changes made to the rear gate stays to make closing the rear gate easier.  Additional lubrication has been included within the housing section and the amount of reaction force required to collapse the stay after their extension has been reduced for smoother operation. This bulletin is applies to models WITHOUT Power Rear Gate (PRG).

 

PRODUCTION CHANGE INFORMATION:

The new rear gate stays were incorporated into production starting with VIN KH520519.

 

SERVICE PROCEDURE:

Should a customer present with a concern of the rear gate being hard to close, begin by confirming the condition then inspect the rear gate stay lot numbers using the information below.  Be sure to check both sides in case only one stay was replaced at some point due to accident or other previous repair.

• If the Lot Number is BEFORE (lower than) 19024, BOTH stays must be replaced AS A SET with new parts.  Note the Lot Numbers on the Repair Order for future reference.

 

PART INFORMATION:

Description	Part Number	Note
STAY ASSEMBLY-REAR GATE, RIGHT	63269SJ001	LEFT AND RIGHT MUST ALWAYS BE REPLACED AS A SET.
STAY ASSEMBLY-REAR GATE, LEFT	63269SJ011

 

SERVICE PROCEDURE / INFORMATION:

REMINDER:  Customer satisfaction and retention starts with performing quality repairs. The service procedures for rear gate stay replacement remain unchanged.  Always refer to the applicable Service Manual and review the full requirements of the repair being performed.  The Service Manual procedures contain information critical to performing an effective repair first time, every time.  This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.

 

WARRANTY / CLAIM INFORMATION:

For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:

Labor Description	Labor Operation #	Labor Time	Fail Code
BOTH TRUNK/GATE STAY DAMPERS R&R	A915-384	0.4	XAQ-21

 

IMPORTANT REMINDERS:

• SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.

 

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NHTSA ID Number: 10174533

Manufacturer Communication Number: 12-287-20

Summary

This bulletin announces design changes made to the rear gate stays to make closing the rear gate easier.

NUMBER: 12-287-20
DATE: 04/16/20

https://www.nhtsa.gov/recalls?nhtsaId=10174533

https://static.nhtsa.gov/odi/tsbs/2020/MC-10174533-0001.pdf

 

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