Power Rear Gate (PRG) Switch Trim- Design Change – 2019-2020 Subaru

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NHTSA ID Number: 10191582

Manufacturer Communication Number: 12-300-20R

Summary

This bulletin announces design changes made to the trim cover for the PRG control switches located on the bottom of the rear gate inner trim panel.

 


NUMBER: 12-300-20R
DATE: 09/30/20
REVISED: 04/07/21

INTRODUCTION:

This bulletin announces design changes made to the trim cover for the rear gate PRG control switches located on the bottom of the rear gate inner trim panel as shown below.  In some cases, if the buttons are pressed in a certain way, they may become stuck below the surface of the switch cover and not function properly.  Changes were made to enhance the rigidity of the part along with increasing the thickness of the locking tabs.

 

Here, the LOCK button is shown stuck below the surface of the switch trim cover.

 

PRODUCTION CHANGE INFORMATION:

The new switch trim covers were incorporated into production starting with the following VINs:

 

PART INFORMATION:

The part numbers and applicability for the new “CAP TRIM PANEL REAR GATE” are supplied in the table below:

Description Part Number Application
CAP-TRIM PANEL REAR GATE 94381SJ011VH FORESTER models PRIOR TO VIN LH593354
OUTBACK models PRIOR TO VIN L3227967
ASCENT models PRIOR TO VIN L3475289
94381XC00BVH OUTBACK models with VIN L3227967 and AFTER
ASCENT models with VIN L3475289 and AFTER

 

REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.

 

SERVICE PROCEDURE / INFORMATION:

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

The service procedure for replacing the rear trim panel PRG switch trim remain unchanged.  Always refer to the applicable Service Manual and review the full requirements of the repair being performed.  The Service Manual procedures contain information critical to performing an effective repair first time, every time.  This includes important SAFETY precautions, proper inspection criteria, necessary special tools, and required processes needed for a complete and lasting repair.

 

Helpful Hints:

Due to the added rigidity of the new part, it may be more difficult to remove. To avoid damaging the rear gate trim panel, use a plastic trim tool to CAREFULLY depress the lock tabs as shown below.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU ASCENT 2019-2020
SUBARU FORESTER 2019-2020
SUBARU OUTBACK 2020

 


1 Associated Document

Manufacturer Communications

NUMBER: 12-300-20R
DATE: 09/30/20
REVISED: 04/07/21

https://www.nhtsa.gov/recalls?nhtsaId=10191582

MC-10191582-0001.pdf 966.779KB

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NHTSA ID Number: 10186381

Manufacturer Communication Number: 12-300-20R

Summary

This bulletin announces design changes made to the trim cover for the rear gate PRG control switches located on the bottom of the rear gate inner trim panel.

 

1 Associated Document

Manufacturer Communications

NUMBER: 12-300-20R
DATE: 09/30/20
REVISED: 01/15/21

https://www.nhtsa.gov/recalls?nhtsaId=10186381

MC-10186381-0001.pdf 1082.688KB

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NHTSA ID Number: 10183694

Manufacturer Communication Number: 12-300-20R

Summary

This bulletin announces design changes made to the trim cover for the rear gate PRG control switches located on the bottom of the rear gate inner trim panel.

 

1 Associated Document

Manufacturer Communications

NUMBER: 12-300-20R
DATE: 09/30/20
REVISED: 11/09/20

https://www.nhtsa.gov/recalls?nhtsaId=10183694

MC-10183694-0001.pdf 1046.544KB

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