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NHTSA ID Number: 10183695
Manufacturer Communication Number: Subaru Tech Tips
Summary
Subaru Service and Technical Support Line Newsletter. (QMR of the Month)
Articles Contained in this Issue
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………………………….PAGE
(00) STIS New Releases………………………………… 7
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
Tech Tips Greatest Tips
(16) TORQUE CONVERTER RELEARN………………… 3
(03) Front Differential Failure After Transmission
R&R……………………………………………………… 4
(03) Binding/Sound While Turning………………..4-5
(07) Electrical Connector & Pin Discrepancy…… 5
(15) Starlink App Soft Key Grayed Out……………. 6
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
https://www.nhtsa.gov/recalls?nhtsaId=10183695
MC-10183695-0001.pdf 1637.102KB
- 【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
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- 2024 Top Choice for ABS Bleeder Scan Tool - Is the brake pedal always slowly sinking down or becoming loose? This ABS brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with ABS auto bleed. By following the instruction step by step, even a beginner can navigate through easily. Coverage check before purchasing via FOXWELL official site: Support- Diagnostic Coverage List. Tip: It won’t work on vehicles lacking an auto bleed function.
- More Than a Entry Level OBD2 Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD-II diagnostics to the next level by customizing functions for ABS and SRS system. This SRS and ABS scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor, etc... Note: This scanner DOES NOT work on Airbag crash data/programming issues.
- No More Higher End Service than You Need - One NT630 Plus is enough! This obd2 scanner with ABS and SRS takes in-depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset daily reset services. These issues will be restored after the car faults repaired. Note: Some classic vehicles without the electronic control system can not support the reset service.
- Also can Work like NT301 - The NT630 Plus ABS code reader can connect to the OBD-II port directly. It will diagnose all OBD-II modules instantly, displays the live data, locates bad sensors and indicate I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
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- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
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- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN). Please send your vehicle information to our 💌amazon@anceltech.com💌 to check compatibility.
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- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
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- ABS/SRS OBD2 Scanner > Enjoy this ABS SRS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
- 3 Most Needed Service Functions > This TOPDON OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
- Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs bi-directional code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
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- [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.
Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
November 2020 TechTIPS Page 1 of 8 Subaru Service and Technical Support Line Newsletter ©2020 Subaru of America, Inc. All rights reserved. 01 QMR of the Month We are pleased to announce this month’s QMR of the Month Winner: Kevin Shiu from Premier Subaru of Freemont in Freemont, CA The winning QMR of the Month for September details diagnosis and repair of an oil leak concern on a 2020 Ascent. Kevin verified engine oil leaking from the rear of lower engine oil pan and passenger’s side front corner of upper engine oil pan. He proceeded to remove the engine to closely inspect for any additional leaks which could have been coming from the CVT and / or rear main seal or separator cover due to the residual oil accumulated at the bottom of front differential, trailing down to the drain plug. Kevin’s inspection narrowed the oil leak sources to only the upper and lower oil pan sealing areas. With the lower oil pan removed, Kevin found the oil pick up screen restricted with pieces of sealer. After a review of the vehicle Service History, he determined the engine had never been removed prior to the current repair. Kevin also identified an area of the lower oil pan sealing surface where there was less sealer used compared to the rest of the pan. Kevin proceeded to remove and reseal both the upper and lower engine oil pans. Once his repairs were completed, the engine was reinstalled and the repairs checked closely with no further leakage found. Kevin’s QMR included a concise outline of his diagnostic procedures along with a collection of high-quality photos documenting his findings before and confirmation after his repairs. In appreciation for going the extra mile and sharing his experience with us, Kevin will be receiving the following from his Field Service Engineer: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Thanksgiving: (Closed) Thursday, November 26, 2020 Day After Thanksgiving (10:30AM – 3:30PM) Friday, November 27, 2020 Holiday Break: (Closed) Thursday, December 24, 2020 Friday, December 25, 2020 Saturday, December 26, 2020 Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases………………………………… 7 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 Tech Tips Greatest Tips (16) TORQUE CONVERTER RELEARN………………… 3 (03) Front Differential Failure After Transmission R&R……………………………………………………… 4 (03) Binding/Sound While Turning………………..4-5 (07) Electrical Connector & Pin Discrepancy…… 5 (15) Starlink App Soft Key Grayed Out……………. 6 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page November 2020 Home November 2020 TechTIPS Page 2 of 8 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during August 2020 were: • Christopher Vanaman from Rafferty Subaru in Newtown Square, PA • Marco Yanes-Pena from Bill Kolb Jr. Subaru in Orangeburg, NY • Chris Grad from Ganley Subaru of Wickliffe in Wickliffe, OH • Nick Thomson from Clay Subaru in Norwood, MA Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during August 2020 was Kevin Shiu, a Technician from Premier Subaru of Freemont in Freemont, CA. Kevin is joined after receiving his $500.00 Snap-On Gift Card from Service Manager Jacob Lozano (to Kevin’s right) and Premier Subaru’s General Manager, Sam Asefi. Congratulations and THANK YOU to our August 2020 QMR of the Month Award recipient! Continued on the next page November 2020 TechTIPS Page 3 of 8 This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from March 2018. 16 TORQUE CONVERTER RELEARN If you receive a customer concern of a shuddering at slight throttle, it could be related to the torque converter. The torque converter relearn should be performed on CVT vehicles anytime the TCM is unplugged or the battery is disconnected. The purpose is to stabilize the lock-up engagement quality. Criteria for Torque Converter relearn: Once criteria are met, safely drive the vehicle from 0-20MPH. Be sure to keep the engine speed between 1,000 and 1400. After reaching 20 MPH decelerate the vehicle to a stop. Repeat 5 times. Continued on the next page November 2020 TechTIPS Page 4 of 8 03 Front Differential Failure After Transmission R&R Techline has been made aware of an increased number of front differential failures due to improper fluid levels after transmission replacement. It is CRITICAL to always remember to fill and confirm the proper level of front differential fluid when servicing all transmissions. Low differential fluid will lead to a failure of the ring and pinion gears, related roller bearings and eventually cause catastrophic damage to the transmission. REMINDER: Allremanufactured transmissions are drained of all fluids after a function test on a dynamometer. Retailers MUST fill the front differential and the transmission with proper fluids. These fluids DO NOT intermix. Always review the appropriate Service Manual for specific procedures, proper fluid types and levels. STIS>Service Diagnostics (select model and year) > Transmission/Transaxle > Continuously Variable Transmission > Differential Gear Oil > Adjustment. All returned transmissions with clear findings of improper fluid levels will be debited for the full claim amount. 03 Binding/Sound While Turning Techline continues to receive calls asking if CVT Transmission Transfer Clutches are serviceable. Yes, many of them are so, always refer to the appropriate Service Manual for specific information about the vehicle being repaired. (Reference Claims Policies and Procedures Manual, Section 8.4.33 Replacement Parts) Transfer Clutches should be inspected for wear and discoloration after eliminating other items that can cause a bind/sound (e.g.: tires, transfer pressure, speed sensors, FWD mode). Transfer Clutch friction plates should be inspected for “heat markings” and discoloration. The Transfer Clutch Drum should be inspected for grooving “witness marks” as shown in Figure 2 below indicated with the red arrows. November 2020 TechTIPS Page 5 of 8 03 Binding/Sound While Turning (CONTINUED) As a reminder the, transfer clutches and friction Plates can visually look good as shown in Figure 1 but, grooving or notches in the drum can still be seen. In this case, the marking in the drum is visible and is an indication that torque bind has occurred. The inside and outside of the drum should be inspected for marking. Running a fingernail across the marks replacement of all three during inspection should be completed (clutches, friction plates and drum). The marks provide a place where the clutches and plates will stick resulting in binding and in some cases, a sound. When receiving a Customer concern of “binding while turning,” “sound while turning,” or “lack of power while turning” it is also VERY important to keep in mind and measure tire circumference. With all Subaru AWD vehicles, having a difference as little as approximately 1/4” in tire circumferences could cause premature transfer clutch wear, drum wear and / or failure. A quick keyword search on STIS of “Binding on Turns” will return a list of other Technical Service Bulletins and TechTIPS articles relating to this subject. 07 Electrical Connector and Pin Discrepancies Often the Techline receives inquiries on electrical connector shape, and terminal pin outs. It is important to always refer to the pin numbers as shown in the Service Manual and not rely upon the numbers molded into the connector. As seen below the connector is mold with the numbers 12 and 13 in the top right-hand corner, these number should be disregarded as they are incorrect. The correct pins as shown in (Fig 1.) are 67 and 68. For more information on Electrical Connectors refer to the Service Manual “HELP” tab, section 4.2.3. Figure 2: “Witness marks” on inside of Clutch Drum Figure 1: Visually “ok” clutches and plates November 2020 TechTIPS Page 6 of 8 15 STARLINK App Soft Key Grayed Out Techline continues to receive reports regarding customer concerns with their STARLINK App soft key being grayed out on their CID display. If this is found to be the case, please note this is a normal operating characteristic. The STARLINK App soft key will be grayed out until a phone equipped with the Subaru STARLINK App is paired. Once a phone is successfully paired, the STARLINK App logo will illuminate and be selectable. The images below show both scenarios. (Unpaired/ Grayed out) (Paired/Illuminated) Continued on the next page November 2020 TechTIPS Page 7 of 8 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 15-255-19R Technical Service Bulletin Map Data Update Procedure for … Nov 23, 2020 15-254-19R Technical Service Bulletin Map Data Update Procedure for … Nov 23, 2020 15-211-17R Technical Service Bulletin Reprogramming File Availabilit… Nov 23, 2020 E7210FL110 Accessory Installation Guide STI Rear Roof Spoiler Nov 23, 2020 15-261-20R Technical Service Bulletin Reprogramming File Availabilit… Nov 20, 2020 18-203-20 Service Manual Correction Service Manual Corrections Nov 20, 2020 WRG-20 Subaru Product/Campaign Bulletin Continental Tire Safety Recall Nov 18, 2020 03-85-20R Technical Service Bulletin Propeller Shaft- High-Pitched … 16-Nov-20 SOA733P100 Accessory Installation Guide Pet Ramp 12-Nov-20 15-275-20 Technical Service Bulletin Microphone Testing Procedure f… 10-Nov-20 WUV-07R Subaru Product/Campaign Bulletin CVT Chain Slip 10-Nov-20 MSA5B2108A Owner Manual 2021 Crosstrek Hybrid Getting … 10-Nov-20 05-81-20 Technical Service Bulletin Rear BILSTEIN® Shock Absorbers… 10-Nov-20 TIPS1219 TechTIPS NewsLetter 2019 December TechTIPS Newslet… 9-Nov-20 16-131-20 Technical Service Bulletin Updated CVT Diagnostics for DT… 9-Nov-20 12-300-20R Technical Service Bulletin Power Rear Gate (PRG) Switch T… 9-Nov-20 15-208-17R Technical Service Bulletin Availability of “Gracenote® Me… 9-Nov-20 07-185-20 Technical Service Bulletin Seat Memory Control Module Dia… 6-Nov-20 12-296-20R Technical Service Bulletin Rear Frame and Stabilizer Bar … 4-Nov-20 03-86-20 Technical Service Bulletin Clutch Master Cylinder- Additi… 4-Nov-20 U1430BE Service Manual 2021MY Impreza / Crosstrek / C… 4-Nov-20 H630SFL002 Accessory Installation Guide 2021MY Impreza Audio Upgrade 3-Nov-20 15-130-08R Technical Service Bulletin Load Carrying Capacity Reduced… 2-Nov-20 15-274-20 Technical Service Bulletin Android Device Compatibility w… 30-Oct-20 15-240-19R Technical Service Bulletin New Harman Audio Amplifiers 30-Oct-20 06-81-20 Technical Service Bulletin Vehicle Dynamic Control (VDC) … 29-Oct-20 10/19/2020 Service Manual Correction Service Manual Corrections 29-Oct-20 09-73-20 Technical Service Bulletin Radiator Coolant Seepage 27-Oct-20 07-184-20 Technical Service Bulletin Power Window Main Switch- Desi… 27-Oct-20 WRE-20 Subaru Product/Campaign Bulletin Ignition Coil Campaign 27-Oct-20 07-183-20 Technical Service Bulletin Combination Meter Replacement-… 26-Oct-20 All revised publications are highlighted in yellow. Continued on the next page November 2020 TechTIPS Page 8 of 8 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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