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NHTSA ID Number: 10183695
Manufacturer Communication Number: Subaru Tech Tips
Summary
Subaru Service and Technical Support Line Newsletter. (QMR of the Month)
Articles Contained in this Issue
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………………………….PAGE
(00) STIS New Releases………………………………… 7
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
Tech Tips Greatest Tips
(16) TORQUE CONVERTER RELEARN………………… 3
(03) Front Differential Failure After Transmission
R&R……………………………………………………… 4
(03) Binding/Sound While Turning………………..4-5
(07) Electrical Connector & Pin Discrepancy…… 5
(15) Starlink App Soft Key Grayed Out……………. 6
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
https://www.nhtsa.gov/recalls?nhtsaId=10183695
MC-10183695-0001.pdf 1637.102KB
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
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SEOCONTENT-START
November 2020 TechTIPS Page 1 of 8 Subaru Service and Technical Support Line Newsletter ©2020 Subaru of America, Inc. All rights reserved. 01 QMR of the Month We are pleased to announce this month’s QMR of the Month Winner: Kevin Shiu from Premier Subaru of Freemont in Freemont, CA The winning QMR of the Month for September details diagnosis and repair of an oil leak concern on a 2020 Ascent. Kevin verified engine oil leaking from the rear of lower engine oil pan and passenger’s side front corner of upper engine oil pan. He proceeded to remove the engine to closely inspect for any additional leaks which could have been coming from the CVT and / or rear main seal or separator cover due to the residual oil accumulated at the bottom of front differential, trailing down to the drain plug. Kevin’s inspection narrowed the oil leak sources to only the upper and lower oil pan sealing areas. With the lower oil pan removed, Kevin found the oil pick up screen restricted with pieces of sealer. After a review of the vehicle Service History, he determined the engine had never been removed prior to the current repair. Kevin also identified an area of the lower oil pan sealing surface where there was less sealer used compared to the rest of the pan. Kevin proceeded to remove and reseal both the upper and lower engine oil pans. Once his repairs were completed, the engine was reinstalled and the repairs checked closely with no further leakage found. Kevin’s QMR included a concise outline of his diagnostic procedures along with a collection of high-quality photos documenting his findings before and confirmation after his repairs. In appreciation for going the extra mile and sharing his experience with us, Kevin will be receiving the following from his Field Service Engineer: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Thanksgiving: (Closed) Thursday, November 26, 2020 Day After Thanksgiving (10:30AM – 3:30PM) Friday, November 27, 2020 Holiday Break: (Closed) Thursday, December 24, 2020 Friday, December 25, 2020 Saturday, December 26, 2020 Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases………………………………… 7 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 Tech Tips Greatest Tips (16) TORQUE CONVERTER RELEARN………………… 3 (03) Front Differential Failure After Transmission R&R……………………………………………………… 4 (03) Binding/Sound While Turning………………..4-5 (07) Electrical Connector & Pin Discrepancy…… 5 (15) Starlink App Soft Key Grayed Out……………. 6 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page November 2020 Home November 2020 TechTIPS Page 2 of 8 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during August 2020 were: • Christopher Vanaman from Rafferty Subaru in Newtown Square, PA • Marco Yanes-Pena from Bill Kolb Jr. Subaru in Orangeburg, NY • Chris Grad from Ganley Subaru of Wickliffe in Wickliffe, OH • Nick Thomson from Clay Subaru in Norwood, MA Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during August 2020 was Kevin Shiu, a Technician from Premier Subaru of Freemont in Freemont, CA. Kevin is joined after receiving his $500.00 Snap-On Gift Card from Service Manager Jacob Lozano (to Kevin’s right) and Premier Subaru’s General Manager, Sam Asefi. Congratulations and THANK YOU to our August 2020 QMR of the Month Award recipient! Continued on the next page November 2020 TechTIPS Page 3 of 8 This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from March 2018. 16 TORQUE CONVERTER RELEARN If you receive a customer concern of a shuddering at slight throttle, it could be related to the torque converter. The torque converter relearn should be performed on CVT vehicles anytime the TCM is unplugged or the battery is disconnected. The purpose is to stabilize the lock-up engagement quality. Criteria for Torque Converter relearn: Once criteria are met, safely drive the vehicle from 0-20MPH. Be sure to keep the engine speed between 1,000 and 1400. After reaching 20 MPH decelerate the vehicle to a stop. Repeat 5 times. Continued on the next page November 2020 TechTIPS Page 4 of 8 03 Front Differential Failure After Transmission R&R Techline has been made aware of an increased number of front differential failures due to improper fluid levels after transmission replacement. It is CRITICAL to always remember to fill and confirm the proper level of front differential fluid when servicing all transmissions. Low differential fluid will lead to a failure of the ring and pinion gears, related roller bearings and eventually cause catastrophic damage to the transmission. REMINDER: Allremanufactured transmissions are drained of all fluids after a function test on a dynamometer. Retailers MUST fill the front differential and the transmission with proper fluids. These fluids DO NOT intermix. Always review the appropriate Service Manual for specific procedures, proper fluid types and levels. STIS>Service Diagnostics (select model and year) > Transmission/Transaxle > Continuously Variable Transmission > Differential Gear Oil > Adjustment. All returned transmissions with clear findings of improper fluid levels will be debited for the full claim amount. 03 Binding/Sound While Turning Techline continues to receive calls asking if CVT Transmission Transfer Clutches are serviceable. Yes, many of them are so, always refer to the appropriate Service Manual for specific information about the vehicle being repaired. (Reference Claims Policies and Procedures Manual, Section 8.4.33 Replacement Parts) Transfer Clutches should be inspected for wear and discoloration after eliminating other items that can cause a bind/sound (e.g.: tires, transfer pressure, speed sensors, FWD mode). Transfer Clutch friction plates should be inspected for “heat markings” and discoloration. The Transfer Clutch Drum should be inspected for grooving “witness marks” as shown in Figure 2 below indicated with the red arrows. November 2020 TechTIPS Page 5 of 8 03 Binding/Sound While Turning (CONTINUED) As a reminder the, transfer clutches and friction Plates can visually look good as shown in Figure 1 but, grooving or notches in the drum can still be seen. In this case, the marking in the drum is visible and is an indication that torque bind has occurred. The inside and outside of the drum should be inspected for marking. Running a fingernail across the marks replacement of all three during inspection should be completed (clutches, friction plates and drum). The marks provide a place where the clutches and plates will stick resulting in binding and in some cases, a sound. When receiving a Customer concern of “binding while turning,” “sound while turning,” or “lack of power while turning” it is also VERY important to keep in mind and measure tire circumference. With all Subaru AWD vehicles, having a difference as little as approximately 1/4” in tire circumferences could cause premature transfer clutch wear, drum wear and / or failure. A quick keyword search on STIS of “Binding on Turns” will return a list of other Technical Service Bulletins and TechTIPS articles relating to this subject. 07 Electrical Connector and Pin Discrepancies Often the Techline receives inquiries on electrical connector shape, and terminal pin outs. It is important to always refer to the pin numbers as shown in the Service Manual and not rely upon the numbers molded into the connector. As seen below the connector is mold with the numbers 12 and 13 in the top right-hand corner, these number should be disregarded as they are incorrect. The correct pins as shown in (Fig 1.) are 67 and 68. For more information on Electrical Connectors refer to the Service Manual “HELP” tab, section 4.2.3. Figure 2: “Witness marks” on inside of Clutch Drum Figure 1: Visually “ok” clutches and plates November 2020 TechTIPS Page 6 of 8 15 STARLINK App Soft Key Grayed Out Techline continues to receive reports regarding customer concerns with their STARLINK App soft key being grayed out on their CID display. If this is found to be the case, please note this is a normal operating characteristic. The STARLINK App soft key will be grayed out until a phone equipped with the Subaru STARLINK App is paired. Once a phone is successfully paired, the STARLINK App logo will illuminate and be selectable. The images below show both scenarios. (Unpaired/ Grayed out) (Paired/Illuminated) Continued on the next page November 2020 TechTIPS Page 7 of 8 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 15-255-19R Technical Service Bulletin Map Data Update Procedure for … Nov 23, 2020 15-254-19R Technical Service Bulletin Map Data Update Procedure for … Nov 23, 2020 15-211-17R Technical Service Bulletin Reprogramming File Availabilit… Nov 23, 2020 E7210FL110 Accessory Installation Guide STI Rear Roof Spoiler Nov 23, 2020 15-261-20R Technical Service Bulletin Reprogramming File Availabilit… Nov 20, 2020 18-203-20 Service Manual Correction Service Manual Corrections Nov 20, 2020 WRG-20 Subaru Product/Campaign Bulletin Continental Tire Safety Recall Nov 18, 2020 03-85-20R Technical Service Bulletin Propeller Shaft- High-Pitched … 16-Nov-20 SOA733P100 Accessory Installation Guide Pet Ramp 12-Nov-20 15-275-20 Technical Service Bulletin Microphone Testing Procedure f… 10-Nov-20 WUV-07R Subaru Product/Campaign Bulletin CVT Chain Slip 10-Nov-20 MSA5B2108A Owner Manual 2021 Crosstrek Hybrid Getting … 10-Nov-20 05-81-20 Technical Service Bulletin Rear BILSTEIN® Shock Absorbers… 10-Nov-20 TIPS1219 TechTIPS NewsLetter 2019 December TechTIPS Newslet… 9-Nov-20 16-131-20 Technical Service Bulletin Updated CVT Diagnostics for DT… 9-Nov-20 12-300-20R Technical Service Bulletin Power Rear Gate (PRG) Switch T… 9-Nov-20 15-208-17R Technical Service Bulletin Availability of “Gracenote® Me… 9-Nov-20 07-185-20 Technical Service Bulletin Seat Memory Control Module Dia… 6-Nov-20 12-296-20R Technical Service Bulletin Rear Frame and Stabilizer Bar … 4-Nov-20 03-86-20 Technical Service Bulletin Clutch Master Cylinder- Additi… 4-Nov-20 U1430BE Service Manual 2021MY Impreza / Crosstrek / C… 4-Nov-20 H630SFL002 Accessory Installation Guide 2021MY Impreza Audio Upgrade 3-Nov-20 15-130-08R Technical Service Bulletin Load Carrying Capacity Reduced… 2-Nov-20 15-274-20 Technical Service Bulletin Android Device Compatibility w… 30-Oct-20 15-240-19R Technical Service Bulletin New Harman Audio Amplifiers 30-Oct-20 06-81-20 Technical Service Bulletin Vehicle Dynamic Control (VDC) … 29-Oct-20 10/19/2020 Service Manual Correction Service Manual Corrections 29-Oct-20 09-73-20 Technical Service Bulletin Radiator Coolant Seepage 27-Oct-20 07-184-20 Technical Service Bulletin Power Window Main Switch- Desi… 27-Oct-20 WRE-20 Subaru Product/Campaign Bulletin Ignition Coil Campaign 27-Oct-20 07-183-20 Technical Service Bulletin Combination Meter Replacement-… 26-Oct-20 All revised publications are highlighted in yellow. Continued on the next page November 2020 TechTIPS Page 8 of 8 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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