|APPLICABILITY:||2014-15MY Forester Models|
|2015MY WRX and STI Models|
|SUBJECT:||“Please Check Audio System” Message Displayed on MFD (Multi-Function Display)|
This bulletin reviews two possible causes for a “Please Check Audio System” message to appear in the MFD on the above listed vehicles. It is very important to interview the customer carefully to determine which repair is required. Please read the Service Procedure portion of this bulletin thoroughly in order to determine which scenario applies and how to repair the condition properly.
PRODUCTION CHANGE INFORMATION:
The new MFD unit was incorporated into production starting with the following VINs:
|DESCRIPTION||PART NUMBER||APPLICABILITY||MODEL APPLICABILITY|
|MULTI DISPLAY AY||85261SG114||Forester||Touring and Limited Models|
|85261VA012||WRX / STI||All|
SERVICE PROCEDURE / INFORMATION
When receiving a report of this condition, it is important to interview the customer and establish when the “Please Check Audio System” message was displayed. Depending on the scenario, there are two different procedures to repair the vehicle:
Scenario #1: The message appeared on the display following engine start after the vehicle had been sitting in the sun for an extended period of time (heat soak) with cabin temperatures exceeding 100° F.
In this scenario, replace the MFD unit with the applicable new part from the parts table above following the procedure in the applicable Service Manual.
In this scenario, order the applicable Clarion exchange unit following the procedures outlined in Section 18.104.22.168 of the Policies and Procedures Manual. Once the exchange is received, replace the audio unit following the procedure in the applicable Service Manual.
VERY IMPORTANT: When ordering an exchange unit for this scenario, always make sure to clearly indicate “BT Issue” on the Exchange Form as shown in the illustration below.
WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period or with an active Added Security Gold Service Agreement, this repair may be claimed using the following information:
|LABOR DESCRIPTION||VEHICLE MODEL||LABOR|
|MULTI-FUNCTION DISPLAY R&R||FORESTER & IMPREZA||A067-351||ZLK-43||0.3|
|IMPREZA w/ AUTO A/C||0.4|
|AUDIO UNTI R&R||ALL||B031-101||ZGE-43||0.3|
REMINDER: SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
Always refer to STIS for the latest service information before performing any repairs.