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NHTSA ID Number: 10185069
Manufacturer Communication Number: 10-99-20
Summary
This bulletin announces availability of a new HVAC control panel in response to reports of the buttons along the lower row sticking in the “pressed” position when they are operated.
NUMBER: 10-99-20
DATE: 12/09/20
| APPLICABILITY: | 2016-17MY Legacy and Outback |
| SUBJECT: | HVAC Control Panel- Design Change |
INTRODUCTION:
This bulletin announces availability of a new HVAC control panel in response to reports of the buttons along the lower row sticking in the “pressed” position when they are operated.
Lower Row of Buttons May Stick in Pressed Position
The shape of the control panel body behind the buttons was changed to prevent occurrence of this condition.
PART INFORMATION:
The part number for the new HEATER CONTROL ASSEMBLY is 72311AL11D.
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for HVAC control panel replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
4 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
NUMBER: 10-99-20
DATE: 12/09/20
MC-10185069-0001.pdf 1026.315KB
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- Approved for use in California
- High Mileage refrigerant for vehicles over 75, 000 miles
- Contains approximately 10 oz. of R-134a and 2 oz. of additives
- Contains leak sealer to seal common A/C leaks in rubber hoses, gaskets, and O-rings
- Contains high mileage No wear additives
- Universal - ZeroR AC Refrigerant is a hydrocarbon that safely bonds with chemicals like R134a, R1234YF and R12. We can only advertise this product to be used in R134a systems due to EPA regulations in the USA on both R12 and R1234YF systems. EPA also prohibits mixing refrigerant types. See the description for all legal disclaimers.
- Easy - This product installs just as easily as any R134a products. Cans even have R134a threads and the majority of R134a can taps will work for these cans.
- 6oz Cans - Refrigerants are compressed gasses and are measured by weight, not by liquid volume such as water. All gasses compress differently and produce a different weight. ZeroR AC Refrigerant is low weight compared to R134a, but its performance is equal to 16oz of R134a.
- Eco Friendly – ZeroR AC Refrigerant is a 100% Natural gas unlike R134a, R1234yf and R12.
- Safe – ZeroR AC Refrigerant has a class 2.1 flammability rating just like the new R1234YF which is now used in 100% of newly manufactured vehicles. Under normal operating conditions this product presents no danger to its users when handled properly and used in systems approved for flammable refrigerants.
- This item cannot be shipped to Washington or California
- Contains approximately 1.5oz of refrigerant and 1.5oz of additives
- Repairs Metal Leaks in evaporators, condensers, compressors, accumulators and receiver dryers
- Seals Rubber Leaks in O-rings, gaskets, and hoses
- With red dye for detecting leaks too large to repair
- Reusable dispensing hose designed for compliance and to work only with R-134a cans with self-sealing valve can tops
- Replaces lost R-134a refrigerant and oil in automotive A/C system
- System safe stop leak sealer stops most common A/C leaks with hoses, gaskets and O-Rings
- Special anti-wear additives extend system life and improve performance
- Contains R-134a gas which is acceptable for use in motor vehicle A/C (MVAC) systems
- Complies with Section 612 of the EPA Clean Air Act, EPA Compliant in Self Sealing Cans
- Restore Original Cooling: Bring your A/C performance back to its original cold air state.
- Established Product: This is the original Enviro-Safe Refrigerant introduced over 27 years ago.
- Equivalent Efficiency: 1 can of Enviro-Safe R134a Replacement refrigerant equals 1lb of R134a.
- Lower Head Pressure: Operates at lower head pressure for improved efficiency.
- Improved Cooling: Offers improved cooling properties and performance compared to standard refrigerants.
- Digital gauge with guided command
- Guided Commands eliminate the guesswork
- 24” Long Hose
- Trigger Dispenser
- Quick Connect Coupler
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Bulletin Number: 10-99-20; Date: 12/09/20 Page 1 of 2 Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru
Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 10-99-20 DATE: 12/09/20 APPLICABILITY: 2016-17MY Legacy and Outback SUBJECT: HVAC Control Panel- Design Change INTRODUCTION: This bulletin announces availability of a new HVAC control panel in response to reports of the buttons along the lower row sticking in the “pressed” position when they are operated. Lower Row of Buttons May Stick in Pressed Position The shape of the control panel body behind the buttons was changed to prevent occurrence of this condition. PART INFORMATION: The part number for the new HEATER CONTROL ASSEMBLY is 72311AL11D. REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired. SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The service procedures for HVAC control panel replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. © 2020 Subaru of America, Inc. All rights reserved. Bulletin Number: 10-99-20; Date: 12/09/20 Page 2 of 2 WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Classic or Gold plan, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code HVAC CONTROL PANEL R&R A014804 0.3 YFV-81 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
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