HVAC Control Panel- Design Change – 2016-2017 Subaru Legacy & Outback

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NHTSA ID Number: 10185069

Manufacturer Communication Number: 10-99-20

Summary

This bulletin announces availability of a new HVAC control panel in response to reports of the buttons along the lower row sticking in the “pressed” position when they are operated.

 


NUMBER: 10-99-20
DATE: 12/09/20

APPLICABILITY: 2016-17MY Legacy and Outback     
SUBJECT: HVAC Control Panel- Design Change

 

INTRODUCTION:

This bulletin announces availability of a new HVAC control panel in response to reports of the buttons along the lower row sticking in the “pressed” position when they are operated.

 

Lower Row of Buttons May Stick in Pressed Position

 

The shape of the control panel body behind the buttons was changed to prevent occurrence of this condition.

 

PART INFORMATION:

The part number for the new HEATER CONTROL ASSEMBLY is 72311AL11D.

 

REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.

 

SERVICE PROCEDURE / INFORMATION:

 

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

The service procedures for HVAC control panel replacement remain unchanged.  Always refer to the applicable Service Manual and review the full requirements of the repair being performed.  The Service Manual procedures contain information critical to performing an effective repair the first time, every time.  This includes proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU LEGACY 2016-2017
SUBARU OUTBACK 2016-2017

 


1 Associated Document

Manufacturer Communications

NUMBER: 10-99-20
DATE: 12/09/20

https://www.nhtsa.gov/recalls?nhtsaId=10185069

MC-10185069-0001.pdf 1026.315KB

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