NHTSA ID Number: 10182222
Manufacturer Communication Number: 12-302-20
This bulletin announces a design change made to the front seat backrest frame assemblies in response to a limited number of customer reports of a squeaking sound heard when leaning back in the front seats.
13 Affected Products
|SUBJECT:||Squeaking Sound from Front Seat Backrests|
This bulletin announces a design change made to the front seat backrest frame assemblies in response to a limited number of customer reports of a squeaking sound heard when leaning back in the front seats. Improvements to the nylon bushing design for the backrest springs prevents them from coming out of the frame and eliminates the metal-to-metal contact between the springs and frame which can cause the squeaking sound. Should the bushing become dislodged, there is no impact on the spring retention or function of the backrest.
VERY IMPORTANT: Always duplicate the sound as described by the customer and confirm it is coming from the backrest before proceeding to ensure a quality repair.
PRODUCTION CHANGE INFORMATION:
The new backrest frame assemblies were incorporated into production starting with the following VINs:
|FRAME ASSEMBLY – FRONT BACKREST||64110FL121||Crosstrek & Impreza|
|64110FL01B||Impreza and Ascent|
|64110AN00B||Legacy & Outback|
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for Front Seat Backrest Replacement are unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. Service Manual procedures contain information critical to performing effective repairs first time, every time. This includes important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and one-time-use parts needed for a complete and lasting repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information:
|Labor Description||Labor Operation #||Labor Time||Fail Code|
|ONE FRONT SEAT ASSEMBLY R&R||B913-411||0.2||YDT-25|
|FRONT SEAT BACKREST FRAME R&R||C913-481||0.7|
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
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Last update on 2021-09-12 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-09-12 / Affiliate links / Images from Amazon Product Advertising API