NHTSA ID Number: 10182222
Manufacturer Communication Number: 12-302-20
This bulletin announces a design change made to the front seat backrest frame assemblies in response to a limited number of customer reports of a squeaking sound heard when leaning back in the front seats.
|SUBJECT:||Squeaking Sound from Front Seat Backrests|
This bulletin announces a design change made to the front seat backrest frame assemblies in response to a limited number of customer reports of a squeaking sound heard when leaning back in the front seats. Improvements to the nylon bushing design for the backrest springs prevents them from coming out of the frame and eliminates the metal-to-metal contact between the springs and frame which can cause the squeaking sound. Should the bushing become dislodged, there is no impact on the spring retention or function of the backrest.
VERY IMPORTANT: Always duplicate the sound as described by the customer and confirm it is coming from the backrest before proceeding to ensure a quality repair.
PRODUCTION CHANGE INFORMATION:
The new backrest frame assemblies were incorporated into production starting with the following VINs:
|FRAME ASSEMBLY – FRONT BACKREST||64110FL121||Crosstrek & Impreza|
|64110FL01B||Impreza and Ascent|
|64110AN00B||Legacy & Outback|
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for Front Seat Backrest Replacement are unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. Service Manual procedures contain information critical to performing effective repairs first time, every time. This includes important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and one-time-use parts needed for a complete and lasting repair.
13 Affected Products
1 Associated Document
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Last update on 2023-06-05 / Affiliate links / Images from Amazon Product Advertising API
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Bulletin Number: 12-302-20; Date: 10/14/20 Page 1 of 3 Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 12-302-20 DATE: 10/14/20 APPLICABILITY: 2020MY Legacy/Outback 2017-20MY Impreza 2018-20MY Crosstrek 2019-20MY Forester 2019-20MY Ascent SUBJECT: Squeaking Sound from Front Seat Backrests INTRODUCTION: This bulletin announces a design change made to the front seat backrest frame assemblies in response to a limited number of customer reports of a squeaking sound heard when leaning back in the front seats. Improvements to the nylon bushing design for the backrest springs prevents them from coming out of the frame and eliminates the metal-to-metal contact between the springs and frame which can cause the squeaking sound. Should the bushing become dislodged, there is no impact on the spring retention or function of the backrest. VERY IMPORTANT: Always duplicate the sound as described by the customer and confirm it is coming from the backrest before proceeding to ensure a quality repair. SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2020 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-302-20; Date: 10/14/20 Page 2 of 3 Continued… PRODUCTION CHANGE INFORMATION: The new backrest frame assemblies were incorporated into production starting with the following VINs: • Legacy: TBD • Outback: TBD • Impreza: TBD • Crosstrek: L8245315 • Forester: LH511952 • Ascent: TBD PART INFORMATION: Description Part Number Application FRAME ASSEMBLY – FRONT BACKREST 64110FL121 Crosstrek & Impreza 64110FL131 64110FL151 64110SJ041 Forester 64110SJ051 64110SJ061 64110SJ131 64110SJ151 64110XC00B Ascent 64110XC01B 64110XC02B 64110XC03B 64110FL00B Impreza 64110FL01B Impreza and 64110FL03B Ascent 64110AN00B Legacy & Outback 64110AN01B 64110AN03B 64110AN04B 64110AN05B 64110AN06B 64110AN07B REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired. Bulletin Number: 12-302-20; Date: 10/14/20 Page 3 of 3 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The service procedures for Front Seat Backrest Replacement are unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. Service Manual procedures contain information critical to performing effective repairs first time, every time. This includes important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and one-time-use parts needed for a complete and lasting repair. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code ONE FRONT SEAT ASSEMBLY R&R B913-411 0.2 YDT-25 FRONT SEAT BACKREST FRAME R&R C913-481 0.7 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.