DMS Settings- SSM4 Procedure for Storage and Restoration – 2019-2020 Subaru Forester 2020 Legacy & Outback

NHTSA ID Number: 10173200

Manufacturer Communication Number: 07-175-20

Summary

This service information bulletin outlines a procedure to prevent the loss of and the need to reset the customer’s Driver Monitoring System (DMS) settings when servicing the vehicle.

4 Affected Products

Vehicles


MAKE	MODEL	YEAR
SUBARU	FORESTER	2019-2020
SUBARU	LEGACY	2020
SUBARU	OUTBACK	2020

SERVICE INFORMATION BULLETIN

NUMBER: 07-175-20
DATE: 03/31/20

APPLICABILITY:	2019-20MY Forester 2020MY Legacy and Outback
SUBJECT:	DMS Settings- SSM4 Procedure for Storage and Restoration

INTRODUCTION:

This Service Information Bulletin outlines a procedure to prevent the loss of and the need to reset the customer’s Driver Monitoring System (DMS) settings when servicing the vehicle. The Subaru Select Monitor 4 (SSM4) is equipped with a Work Support function which can download, store and re-write the customer’s stored settings before releasing the vehicle.

SERVICE PROCEDURE / INFORMATION:

REMINDER: Customer satisfaction and retention starts with performing quality repairs.

IMPORTANT NOTES:

Never write the stored settings data into a vehicle other than the original vehicle the data was read from.

Up to 5 individual customer profiles can be downloaded, stored and re-written by the SSM4 at one time. These operations may take a few minutes to complete. BE PATIENT.

Connect the SSM4 and switch the Ignition ON.

READING and SAVING the customer’s DMS Control Module Settings to the SSM4:
1. On [Start] screen, select [Diagnosis].
2. On [Select Vehicle] screen, input the target vehicle information and select [OK].
3. On [Main Menu] screen, select [Each System].
4. On [Select System] screen, select [Driver Monitor], and then select [Next].
5. On [Select Function] screen, select [Work Support].
6. On [Work Support] screen, select [Read Control module setting information].
7. Save and close the file as directed on the screen.

RE-WRITING the saved customer DMS settings back into the DMS control module:
1. On [Start] screen, select [Diagnosis].
2. On [Select Vehicle] screen, input the target vehicle information and select [OK].
3. On [Main Menu] screen, select [Each System].
4. On [Select System] screen, select [Driver Monitor], and then select [Next].
5. On [Select Function] screen, select [Work Support].
6. On [Work Support] screen, select [Write Control module setting information].
7. Perform the operation as directed on the screen.
8. VERY IMPORTANT: To complete the re-writing procedure, the Driver Monitoring System must be put into a CAN sleep status (the CAN system must “go to sleep”) one time and restarted to “reset” the re-written customer settings. Use the following procedure:
Put the CAN system to sleep by turning the ignition switch OFF, closing all the doors and the rear gate then WAITING until the Driver Monitoring System LED turns off. The length of time it takes for the LED to turn off can vary but should only be about a minute or so. BE PATIENT. The restored customer profiles will be back in place the next time Driver Monitoring System is activated.
NOTE: The CAN cannot “go to sleep” when the access key is located near the vehicle. Always keep the access key away (at LEAST 16 feet) from the vehicle while waiting for the CAN system to go to sleep.

IMPORTANT REMINDERS:

SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
Always refer to STIS for the latest service information before performing any repairs.

1 Associated Document

Manufacturer Communications

NUMBER: 07-175-20
DATE: 03/31/20

https://www.nhtsa.gov/recalls?nhtsaId=10173200

MC-10173200-0001.pdf 1017.524KB

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