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NHTSA ID Number: 10201037
Manufacturer Communication Number: 12-224-21
Summary
This bulletin provides a work procedure required to address the Outback Wilderness trailer hitch fascia panel.
NUMBER: 12-224-21
DATE: 08/13/21
INTRODUCTION:
This bulletin provides a work procedure required to address the Outback Wilderness trailer hitch fascia panel. This procedure addresses isolated cases of excessive gapping and/or lack of adhesion to the rear bumper cover. Following the procedure outlined below will provide a more secure seating and reduce gapping.
PART INFORMATION:
| Part Description | Quantity | Part Number |
| CLIP-2PIECE | 2 | 909140062 |
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1) The fascia panel may appear to be seated. If pressure is applied to the bumper cover section above the fascia, the double-sided tape may separate.. Confirm the fascia panel to body fitment by pressing the bumper cover and inspecting the contact condition.
NOTE: The fascia panel does not need removal for the reinforcement repair to be performed.
STEP 2) Print out the template supplied at the end of this document. It is CRITICAL that the template is printed in “Actual Size” and on legal paper. The template size can be confirmed with a ruler. ALWAYS confirm your printer properties when printing templates.
STEP 3) Attach the template to the fascia using masking tape. There are alignment marks included in the printable template.
STEP 4) Prepare a 7mm drill bit with a stopper or “wrapped tape” set to 1/2 inch to maintain drill depth. It is IMPORTANT to verify the Reverse Automatic Braking (RAB) harness is clear of the selected drilling areas. CAREFULLY drill two 7mm diameter holes into the fascia and bumper cover using the provided template. Always double-check the alignment before drilling.
STEP 5) Install the clips #909140062 into the drilled holes. Confirm the fascia maintains minimal gaps and is secured properly to the bumper cover as shown below to complete the procedure.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| SUBARU | OUTBACK | 2022 |
1 Associated Document
Manufacturer Communications
NUMBER: 12-224-21
DATE: 08/13/21
https://www.nhtsa.gov/recalls?nhtsaId=10201037
MC-10201037-0001.pdf 1865.047KB
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- DEPENDABLE STRENGTH. This trailer hitch is rated for 3,500 lbs. gross trailer weight and 525 lbs. tongue weight (limited to lowest-rated towing component)
- VERSATILE DESIGN. This class 3 hitch equips your vehicle with a standard 2-inch x 2-inch hitch receiver, allowing for a wide variety of towing options. It can accept a ball mount, cargo carrier, bike rack, tow hook and much more
- FULLY TESTED. Every CURT class 3 trailer hitch design is tested in real-world, on-vehicle conditions at our Detroit engineering facility. Aftermarket hitches are tested according to SAE J684 standards for the utmost safety while hauling.Main Body:Square
- RUST, CHIP, UV-RESISTANT. This tow hitch is protected with a unique dual-coat finish of rust-resistant liquid Bonderite and highly durable black powder coat. The two finishes are co-cured together for exceptional resistance to rust, chipping and UV rays
- EASY TO INSTALL. This hitch offers a custom, factory fit on select model years of the Subaru Crosstrek
- DEPENDABLE STRENGTH. This trailer hitch is rated for 3,500 lbs. gross trailer weight and 525 lbs. tongue weight (limited to lowest-rated towing component)
- VERSATILE DESIGN. This class 3 hitch equips your vehicle with a standard 2-inch x 2-inch hitch receiver, allowing for a wide variety of towing options. It can accept a ball mount, cargo carrier, bike rack, tow hook and much more
- FULLY TESTED. Every CURT class 3 trailer hitch design is tested in real-world, on-vehicle conditions at our Detroit engineering facility. Aftermarket hitches are tested according to SAE J684 standards for the utmost safety while hauling
- RUST, CHIP, UV-RESISTANT. This tow hitch is protected with a unique dual-coat finish of rust-resistant liquid Bonderite and highly durable black powder coat. The two finishes are co-cured together for exceptional resistance to rust, chipping and UV rays
- EASY TO INSTALL. This hitch offers a custom, factory fit on select model years of the Subaru Forester. Material - Carbon Steel
- DEPENDABLE STRENGTH. This trailer hitch is rated for 5,000 lbs. gross trailer weight, 750 lbs. tongue weight, 5,000 lbs. weight distribution capacity and 750 lbs. weight distribution tongue weight (limited to lowest-rated towing component)
- VERSATILE DESIGN. This class 3 hitch equips your vehicle with a standard 2-inch x 2-inch hitch receiver, allowing for a wide variety of towing options. It can accept a ball mount, cargo carrier, bike rack, tow hook and much more
- FULLY TESTED. Every CURT class 3 trailer hitch design is tested in real-world, on-vehicle conditions at our Detroit engineering facility. Aftermarket hitches are tested according to SAE J684 standards for the utmost safety while hauling
- RUST, CHIP, UV-RESISTANT. This tow hitch is protected with a unique dual-coat finish of rust-resistant liquid A-coat and highly durable black powder coat. The two finishes are co-cured together for exceptional resistance to rust, chipping and UV rays
- EASY TO INSTALL. This hitch offers a custom, factory fit on select model years of the Subaru Ascent
- Rated to 3,500 lbs. gross trailer weight and 350 lbs. tongue weight
- Engineered with a vehicle-specific design for a custom fit
- Concealed main body for OE look and seamless integration with the vehicle
- Tested for safety in accordance with SAE J684
- Precisely welded for superior strength and fit
- 2 in. Square Receiver Tube Opening
- Rated Up To 4,000 lbs. Gross Trailer Weight (GTW) And Up To 600 lbs. Tongue Weight (TW)
- All Hitches Are Designed For Customers With Trucks, Vans, And Sport Utility Vehicles
- Clean Appearance That Attaches To The Vehicle's Frame And/Or Bumper
- Removable Ball Mount, Pin, And Clip Sold Separately
- DEPENDABLE STRENGTH - This trailer hitch is rated for 3,500 lbs. gross trailer weight and 350 lbs. tongue weight (limited to lowest-rated towing component)
- VERSATILE DESIGN - This class 3 hitch equips your vehicle with a standard 2-inch x 2-inch hitch receiver, allowing for a wide variety of towing options. It can accept a ball mount, cargo carrier, bike rack, tow hook and much more
- FULLY TESTED - Every CURT class 3 trailer hitch design is tested in real-world, on-vehicle conditions at our Detroit engineering facility. Aftermarket hitches are tested according to SAE J684 standards for the utmost safety while hauling
- RUST, CHIP, UV-RESISTANT - This tow hitch is protected with a unique dual-coat finish of rust-resistant liquid A-coat and highly durable black powder coat. The two finishes are co-cured together for exceptional resistance to rust, chipping and UV rays
- EASY TO INSTALL - This hitch offers a custom, factory fit on select model years of the Subaru Outback
- COMPLETE KIT. This towing kit includes a class 3 hitch with hardware and a wiring harness to provide a complete kit for outfitting your vehicle for towing. Both the hitch and wiring are designed for select models of the Subaru Outback.
- DEPENDABLE STRENGTH. This trailer hitch is rated for 4, 000 lbs. gross trailer weight and 600 lbs. tongue weight (limited to lowest-rated towing component).
- VERSATILE DESIGN. This class 3 hitch equips your vehicle with a standard 2-inch x 2-inch hitch receiver, allowing for a wide variety of towing options. It can accept a ball mount, cargo carrier, bike rack, tow hook and much more.
- RUST, CHIP, UV-RESISTANT. This tow hitch is protected with a unique dual-coat finish of rust-resistant liquid Bonderite and highly durable black powder coat. The two finishes are co-cured together for exceptional resistance to rust, chipping and UV rays.
- EASY TO INSTALL. No cutting! No splicing! The trailer wiring harness in this kit plugs into existing factory wiring on your vehicle and equips it with a standard 4-pin trailer wiring connector for plugging in and towing a trailer. It connects the taillights, turn signals and brake lights.
- Fitment: Compatible with 2018-2023 Subaru Crosstrek Excluding Hybrid.
- Durable Structure: Made of solid steel and split design, it is more durable, not easily damaged, has stable and excellent performance, and can withstand heavy towing.
- Anti-rust Coating: The black powder-coated surface is rust-resistant and wear-resistant, and can withstand UV rays and harsh weather conditions, making it suitable for long-term outdoor use.
- Enhanced Transportation: The trailer hitch is equipped with a 2-inch receiver, which can be used to connect ball mounts, cargo racks, bike racks, tow hooks and other accessories to help tow RVs, travel trailers and other vehicles. Increase the storage and transportation capacity of the vehicle and improve the convenience of field transportation.
- Package & Installation: 1 black trailer hitch, provided with installation accessories (as shown in the picture), instructions. Use screws to fix it, which is more stable and not easy to fall off. Please refer to the instructions for installation.
- CORROSION-RESISTANT AND NO BREAK：XPE trailer hitch is made of high-quality carbon steel, it is not easy to break. And this trailer hitch is stronger than other hitches on the market. XPE hitch surface is shot blasted and specially painted to make XPE trailer hitch anti-rust and corrosion-resistant.
- MULTIPLE PROFESSIONAL TESTS：XPE hitch has been tested many times in our professional laboratory and outdoor actual scenes to ensure this hitch quality and transportation safety.
- HIGH STRENGTH: XPE hitch receiver is rated for 5,000 lbs. gross trailer weight and 750 lbs. tongue weight. It is compatible with weight distribution hitch (5,000 lbs. WD / 750 lbs. WDTW). Don't exceed vehicle manufacturer's recommended towing capacity.
- SUITABLE CAR MODELS：XPE tow hitch is compatible with Subaru Ascent (2010-2023). This trailer hitch receiver size is 2*2inch. It can mount ball mounts, cargo racks, bike racks, tow hooks and more. It doesn't need drilled holes.
- A REFUND OR EXCHANGE IS AVALIABLE: If there are any issues with a tow hitch that you can contact us with a buyer message or phone manufacturer , we will solve for you within 12 hours.We will offer 100% refund within one years if XPE hitch receiver can't work as expected.
- DEPENDABLE STRENGTH. This trailer hitch is rated for 3,500 lbs. gross trailer weight and 525 lbs. tongue weight (limited to lowest-rated towing component)
- VERSATILE DESIGN. This class 3 hitch equips your vehicle with a standard 2-inch x 2-inch hitch receiver, allowing for a wide variety of towing options. It can accept a ball mount, cargo carrier, bike rack, tow hook and much more
- FULLY TESTED. Every CURT class 3 trailer hitch design is tested in real-world, on-vehicle conditions at our Detroit engineering facility. Aftermarket hitches are tested according to SAE J684 standards for the utmost safety while hauling
- RUST, CHIP, UV-RESISTANT. This tow hitch is protected with a unique dual-coat finish of rust-resistant liquid A-coat and highly durable black powder coat. The two finishes are co-cured together for exceptional resistance to rust, chipping and UV rays
- EASY TO INSTALL. This hitch offers a custom, factory fit on select model years of the Subaru Crosstrek and XV Crosstrek
Last update on 2024-04-05 / Affiliate links / Images from Amazon Product Advertising API
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Bulletin Number: 12-224-21; Date: 08/13/21 Page 1 of 4 SERVICE BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 12-224-21 DATE: 08/13/21 APPLICABILITY: 2022MY Outback Wilderness SUBJECT: Trailer Hitch Fascia Panel / Lack of Adhesion INTRODUCTION: This bulletin provides a work procedure required to address the Outback Wilderness trailer hitch fascia panel. This procedure addresses isolated cases of excessive gapping and/or lack of adhesion to the rear bumper cover. Following the procedure outlined below will provide a more secure seating and reduce gapping. PART INFORMATION: Part Description Quantity Part Number CLIP-2PIECE 2 909140062 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. STEP 1) The fascia panel may appear to be seated. If pressure is applied to the bumper cover section above the fascia, the double-sided tape may separate.. Confirm the fascia panel to body fitment by pressing the bumper cover and inspecting the contact condition. NOTE: The fascia panel does not need removal for the reinforcement repair to be performed. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. © 2021 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-224-21; Date: 08/13/21 Page 2 of 4 Continued… LACK OF ADHESION AREAS RIGHT SIDE LEFT SIDE STEP 2) Print out the template supplied at the end of this document. It is CRITICAL that the template is printed in “Actual Size” and on legal paper. The template size can be confirmed with a ruler. ALWAYS confirm your printer properties when printing templates. STEP 3) Attach the template to the fascia using masking tape. There are alignment marks included in the printable template. STEP 4) Prepare a 7mm drill bit with a stopper or “wrapped tape” set to 1/2 inch to maintain drill depth. It is IMPORTANT to verify the Reverse Automatic Braking (RAB) harness is clear of the selected drilling areas. CAREFULLY drill two 7mm diameter holes into the fascia and bumper cover using the provided template. Always double-check the alignment before drilling. Fascia Panel NOT installed on this photo Bulletin Number: 12-224-21; Date: 08/10/21 Page 3 of 4 STEP 5) Install the clips #909140062 into the drilled holes. Confirm the fascia maintains minimal gaps and is secured properly to the bumper cover as shown below to complete the procedure. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information: Labor Description Labor Operation # Fail Code # Labor Time TOW HITCH FASCIA GAP REPAIR A054-238 ZRU-29 0.4 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Continued… Bulletin Number: 12-224-21; Date: 08/11/21 Page 4 of 4 Line up Template with top edge of part
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