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NHTSA ID Number: 10199960
Manufacturer Communication Number: 04-27-21R
Summary
As part of Subaru
’s dedication to customer satisfaction, Subaru of America, Inc. (SOA) is announcing an extension to the Basic New Car Limited Warranty for the Electronic Power Steering (EPS) Gear Box Assembly for certain 2012-2018 MY vehicles.
NUMBER: 04-27-21R
DATE: 07/27/21
REVISED: 07/28/21
INTRODUCTION:
As part of Subaru’s dedication to customer satisfaction, Subaru of America, Inc. (SOA) is announcing an extension to the Basic New Car Limited Warranty for the Electronic Power Steering (EPS) Gear Box Assembly for certain 2012-2018 MY vehicles. This will extend coverage under the Basic New Car Limited Warranty on vehicles sold or leased in the United States.
In areas where there are high concentrations of road salt used to melt snow and ice, there is a possibility corrosion may develop on the EPS Gear Box Assembly. If the vehicle were then to suffer a significant enough impact from hitting a pothole or similar road hazard, it is possible the impact could cause a portion of the EPS Gear Box housing to crack.
VERY IMPORTANT: It is very important to understand if this were to occur, there will NOT be a complete loss of steering assist. Instead, it could result in an uneven steering feel when turning left or right.
The EPS Gear Box Assembly Warranty Extension extends the original Basic New Car Limited Warranty as it applies to the EPS Gear Box Assembly only when a crack in the gear box housing is identified. The coverage period extends the vehicle’s Basic New Car Limited Warranty as it applies to the EPS Gear Box Assembly to ten (10) years / unlimited mileage. Repairs performed during this extended coverage period must be completed prior to the expiration of the ten year/ unlimited mileage period.
NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this warranty extension before proceeding with any inspection or repair. See sample inquiry result below.
IMPORTANT: This Warranty Extension is subject to the same terms and conditions set forth in the Basic New Car Limited Warranty. The Warranty Extension is only applicable to original equipment, Genuine Subaru EPS Gear Box Assembly including a Genuine Subaru Replacement Part. Aftermarket or used / salvage EPS Gear Box Assemblies are not covered by this Warranty Extension.
See the individual vehicle Warranty coverages for further details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Subaru Claims Policies and Procedures Manual.
PART INFORMATION:
| Description | Part Number | Applicability |
| Steering Gear Box Assembly, EPS | 34110SG021 | 2014-16MY Forester |
| 34110SG090 | 2017-18MY Forester | |
| 34110FJ151 | 2012-14MY Impreza | |
| 34110FJ231 | 2015-16MY Impreza | |
| 34110FJ091 | 2013-14MY Crosstrek | |
| 34110FJ181 | 2014MY Crosstrek | |
| 34110FJ261 | 2015-17MY Crosstrek |
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
When a customer presents a vehicle for consideration of repairs to be covered by this Warranty Extension, the standard terms of the Basic New Car Limited Warranty will apply. As mentioned above, retailers must always confirm coverage before proceeding by performing a Vehicle Coverage Inquiry on Subarunet.com. If a customer presents with an EPS system concern outside of the terms of this Warranty Extension, contact the Claims Team and review for possible alternative coverage.
If a vehicle is presented with a customer concern of uneven steering wheel effort felt when turning, after confirming the condition, inspect the EPS gear box in the circled area shown in the illustration for any evidence of cracking.
EXAMPLES:
If a crack is confirmed, the EPS Gear Box Assembly must be replaced. The service procedures for replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
WARRANTY / CLAIM INFORMATION:
When a customer presents a vehicle for consideration of repairs to be covered by the Warranty Extension, the standard terms of the Basic New Car Limited Warranty will apply. As mentioned above, retailers must always confirm coverage before proceeding by performing a Vehicle Coverage Inquiry on Subarunet.com.
IMPORTANT REQUIREMENT: When replacement of the EPS Gear Box Assembly is required under the terms of this extension, the claim MUST be submitted with clear photos of the cracked gear box housing, similar to the example above. Any claim submitted without photos of the cracked gear box housing will be subject to a claim debit.
15 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
NUMBER: 04-27-21R
DATE: 07/27/21
REVISED: 07/28/21
MC-10199960-0001.pdf 1356.294KB
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July 2021
Important Notice:
Warranty Extension for Electronic Power Steering Gear Box Assembly
certain 2012-2018 MY vehicles
Dear Subaru Owner:
As part of Subaru of America’s dedication to customer satisfaction, this letter is to inform you of an extension to the Basic New Car Limited Warranty for your vehicle’s Electronic Power Steering Gear Box Assembly.
In areas where high concentrations of road salt are used to melt snow and ice, there is a possibility corrosion may develop on the electronic power steering gear box assembly. If the vehicle were then to suffer a significant enough impact from hitting a pothole or similar road hazard, it is possible the impact could cause a portion of the electronic power steering gear box housing to crack. It is very important to understand if this were to occur, there will NOT be a complete loss of steering assist. Instead, it could result in an uneven steering feel when turning left or right. As the warrantor of Subaru vehicles in the United States, Subaru of America is implementing this extension on the models listed above sold or leased in the United States.
Please note this is not a recall and it does not impact the safety of your vehicle. If your vehicle is operating as expected, you do not need to take your vehicle to a Subaru retailer for repairs.
NOTE: No action is required by you to receive the benefit of this warranty extension. The extension has been automatically applied to your vehicle.
12Electronic Power Steering Gear Box Assembly Warranty Extension
The Electronic Power Steering Gear Box Assembly Warranty Extension extends the vehicle’s original Basic New Car Limited Warranty only in the instance where there is a crack in the Electronic Power Steering Gear Box Assembly.
For all vehicles listed above:
- The coverage period extends the vehicle’s Basic New Car Limited Warranty as it applies to the Electronic Power Steering Gear Box Assembly to ten (10) years/ unlimited mileage.
- Inspections or repairs under this coverage period must be completed prior to the expiration of that ten-year period.
Only if you have a concern with the operation of the power steering in your vehicle would you need to schedule an appointment with an authorized Subaru retailer.
If you have questions about this notice or need help contacting an authorized Subaru retailer, please contact the Electronic Power Steering Gear Box Assembly Warranty Extension Hotline at 877-551-7149. Additional information can be found online at: https://soaclaimform.custhelp.com
a subsidiary of SUBARU CORPORATION
Reimbursement Eligibility
- You may be eligible for reimbursement if, prior to receiving this notice, you paid to have your electronic power steering gear box assembly replaced (due to a crack) following the expiration of the original Basic New Car Limited Warranty period of three (3) years or thirty six thousand (36,000) miles, but before the announcement of this newly extended warranty period of ten (10) years/ unlimited miles.
- You must have paid an out-of-pocket expense for a repair that would have been covered had it occurred during the warranty coverage period. This includes any deductible expense or partial reimbursement for repairs.
- If you have been previously reimbursed by SOA or one of its retailers for partial coverage of this repair, only the portion that has not been reimbursed is eligible for reimbursement.
- You are not eligible to recover any repair costs previously reimbursed or paid for by any third- party, including Subaru Added Security, other extended warranty providers, or an authorized Subaru retailer.
To Apply for Reimbursement
Please complete the claim form online at https://soaclaimform.custhelp.comand attach the required documentation listed below:
- Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work order showing repair will meet this requirement. The invoice must show your vehicle model, vehicle identification number (VIN), the name and address of the facility that completed the repair, the cost of the repair (parts and labor), and the date the work was completed.
- Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt, or credit card receipt showing what you paid for the repair.
If you prefer to apply for reimbursement by mail, please send a completed Claim Reimbursement Form and copies of the required documentation listed above to:
Subaru of America Inc.
Electronic Power Steering Gear Box Assembly Warranty Extension
P.O. Box 9103
Camden, NJ 08103
Attn: Customer Advocacy Department
Please allow 30 days for the reimbursement to be processed. Failure to include proper documentation may delay your reimbursement.
Sincerely,
Subaru of America, Inc.
Subaru of America, Inc. participates in the “Print One Plant One” program. With each piece of outbound mail or print, this partnership plants a native plant at a restoration site to help offset our organization’s carbon footprint and reduce our impact on the environment.
a subsidiary of SUBARU CORPORATION
NHTSA ID Number: 10199957
Manufacturer Communication Number: Subaru Owner Let
Summary
As part of Subaru of America’s dedication to customer satisfaction, this letter is to inform you of an extension to the Basic New Car Limited Warranty for your vehicle’s Electronic Power Steering Gear Box Assembly.
1 Associated Document
Manufacturer Communications
July 2021
Important Notice:
Warranty Extension for Electronic Power Steering Gear Box Assembly
certain 2012-2018 MY vehicles
MC-10199957-0001.pdf 225.047KB
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Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: July 2021
As part of Subaru’s dedication to customer satisfaction, Subaru of America, Inc. (SOA) is announcing an extension to the Basic New Car Limited Warranty for the Electronic Power Steering Gear Box Assembly for certain 2012-2018 MY vehicles. This will extend coverage under the Basic New Car Limited Warranty on vehicles sold or leased in the United States.
Please note the following important details regarding this program and review them with all appropriate personnel:
Electronic Power Steering Gear Box Assembly Warranty Extension
In areas where there are high concentrations of road salt used to melt snow and ice, there is a possibility that corrosion may develop on the electronic power steering gear box assembly. If the vehicle were then to suffer a significant enough impact from hitting a pothole or similar road hazard, it is possible the impact could cause a portion of the electronic power steering gear box housing to crack. It is very important to understand if this were to occur, there will NOT be a complete loss of steering assist. Instead, it could result in an uneven steering feel when turning left or right.
The Electronic Power Steering Gear Box Assembly Warranty Extension extends the original Basic New Car Limited Warranty as it applies to the Electronic Power Steering Gear Box Assembly only when a crack in the gear box assembly is identified. If a crack is confirmed, the gear box assembly must be replaced following the procedures outlined in Technical Service Bulletin 04-27-21, which will be available on STIS by the end of the day Wednesday, July 28.
The coverage period extends the vehicle’s Basic New Car Limited Warranty as it applies to the Electronic Power Steering gear box assembly to ten (10) years/ unlimited mileage. Repairs performed during this extended coverage period must be completed prior to the expiration of the ten year/ unlimited mileage period.
For vehicles within the coverage guidelines listed in bulletin 04-27-21, customers can schedule an appointment with an authorized Subaru retailer for inspection should they be experiencing any concerns with the operation of their electronic power steering. This extension only covers replacement of the gear box assembly when an Authorized Subaru Retailer inspects a covered vehicle for power steering concerns and confirms a crack in the gear box assembly.
NOTE: The Power Steering Gear Box Assembly Warranty Extension is subject to the same terms and conditions set forth in the Basic New Car Limited Warranty unless expressly modified by terms outlined in the Customer Notification Letter, with extension coverage being provided only when a crack is confirmed in the gear box housing. Retailer personnel are highly encouraged to review and be familiar with these terms and conditions prior to applying this extended coverage. Photos clearly showing the cracked portion are required as part of any claims submission as outlined in the 04-27-21 service bulletin.
Owner Notification
Subaru is sending a letter to all owners of affected vehicles. A copy of the Customer Notification Letter is linked here for reference. Customer letters will begin mailing the week of July 26, 2021.
Technical Instructions / Claim Procedures
Detailed instructions regarding the repair and warranty claim procedures will be provided in Technical Service Bulletin 04-27-21. The extension will be applied to all affected vehicles on Monday, July 26, 2021.
New and Pre-owned Vehicles in Retailer Inventory:
Subaru requests, for all pre-owned vehicles covered by this program, that all retailers inform customers at the time of sale the vehicle is covered by a Warranty Extension program Sharing a copy of the Customer Notification Letter (as linked previously in this announcement) is strongly recommended to ensure this information is fully communicated.
Customer Reimbursement
Subaru is reimbursing customers who previously paid for repair or replacement related to the Electronic Power Steering Gear Box Assembly Warranty Extension due to conditions that would normally have been covered if the vehicle was still under the terms of the New Vehicle Limited Warranty. If a customer has paid to have a repair or replacement performed sometime in the past, they may be eligible for reimbursement under the terms of this Warranty Extension.
Customers can apply for reimbursement online by going to https://soaclaimform.custhelp.com
If they did not receive the letter, they may contact the Power Steering Gear Box Assembly Warranty Extension Hotline at 877-551-7149 for specific information.
Coverage Questions
Should you have questions regarding warranty coverage, contact Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782).
NHTSA ID Number: 10199956
Manufacturer Communication Number: Subarunet Announ
Summary
As part of Subaru’s dedication to customer satisfaction, Subaru of America, Inc. (SOA) is announcing an extension to the Basic New Car Limited Warranty for the Electronic Power Steering Gear Box Assembly for certain 2012-2018 MY vehicles.
1 Associated Document
Manufacturer Communications
Subarunet Announcement
Date: July 2021
MC-10199956-0001.pdf 125.927KB
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Bulletin Number: 04-27-21R; Revised: 07/28/21 Page 1 of 3 SERVICE BULLETIN INTRODUCTION: As part of Subaru’s dedication to customer satisfaction, Subaru of America, Inc. (SOA) is announcing an extension to the Basic New Car Limited Warranty for the Electronic Power Steering (EPS) Gear Box Assembly for certain 2012-2018 MY vehicles. This will extend coverage under the Basic New Car Limited Warranty on vehicles sold or leased in the United States. In areas where there are high concentrations of road salt used to melt snow and ice, there is a possibility corrosion may develop on the EPS Gear Box Assembly. If the vehicle were then to suffer a significant enough impact from hitting a pothole or similar road hazard, it is possible the impact could cause a portion of the EPS Gear Box housing to crack. VERY IMPORTANT: It is very important to understand if this were to occur, there will NOT be a complete loss of steering assist. Instead, it could result in an uneven steering feel when turning left or right. The EPS Gear Box Assembly Warranty Extension extends the original Basic New Car Limited Warranty as it applies to the EPS Gear Box Assembly only when a crack in the gear box housing is identified. The coverage period extends the vehicle’s Basic New Car Limited Warranty as it applies to the EPS Gear Box Assembly to ten (10) years / unlimited mileage. Repairs performed during this extended coverage period must be completed prior to the expiration of the ten year/ unlimited mileage period. Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 04-27-21R DATE: 07/27/21 REVISED: 07/28/21 APPLICABILITY: 2012-16MY Impreza 2013-17MY Crosstrek 2014-18MY Forester SUBJECT: Electronic Power Steering (EPS) Gear Box Assembly Warranty Extension ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. © 2021 Subaru of America, Inc. All rights reserved. Bulletin Number: 04-27-21R; Revised: 07/28/21 Page 2 of 3 NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this warranty extension before proceeding with any inspection or repair. See sample inquiry result below. 84 IMPORTANT: This Warranty Extension is subject to the same terms and conditions set forth in the Basic New Car Limited Warranty. The Warranty Extension is only applicable to original equipment, Genuine Subaru EPS Gear Box Assembly including a Genuine Subaru Replacement Part. Aftermarket or used / salvage EPS Gear Box Assemblies are not covered by this Warranty Extension. See the individual vehicle Warranty coverages for further details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Subaru Claims Policies and Procedures Manual. PART INFORMATION: Description Part Number Applicability Steering Gear Box Assembly, EPS 34110SG021 2014-16MY Forester 34110SG090 2017-18MY Forester 34110FJ151 2012-14MY Impreza 34110FJ231 2015-16MY Impreza 34110FJ091 2013-14MY Crosstrek 34110FJ181 2014MY Crosstrek 34110FJ261 2015-17MY Crosstrek SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. When a customer presents a vehicle for consideration of repairs to be covered by this Warranty Extension, the standard terms of the Basic New Car Limited Warranty will apply. As mentioned above, retailers must always confirm coverage before proceeding by performing a Vehicle Coverage Inquiry on Subarunet.com. If a customer presents with an EPS system concern outside of the terms of this Warranty Extension, contact the Claims Team and review for possible alternative coverage. If a vehicle is presented with a customer concern of uneven steering wheel effort felt when turning, after confirming the condition, inspect the EPS gear box in the circled area shown in the illustration for any evidence of cracking. Continued… Bulletin Number: 04-27-21R; Revised: 07/28/21 Page 3 of 3 EXAMPLES: If a crack is confirmed, the EPS Gear Box Assembly must be replaced. The service procedures for replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. WARRANTY / CLAIM INFORMATION: When a customer presents a vehicle for consideration of repairs to be covered by the Warranty Extension, the standard terms of the Basic New Car Limited Warranty will apply. As mentioned above, retailers must always confirm coverage before proceeding by performing a Vehicle Coverage Inquiry on Subarunet.com. IMPORTANT REQUIREMENT: When replacement of the EPS Gear Box Assembly is required under the terms of this extension, the claim MUST be submitted with clear photos of the cracked gear box housing, similar to the example above. Any claim submitted without photos of the cracked gear box housing will be subject to a claim debit. Labor Description Labor Operation # Labor Time Fail Code EPS GEAR BOX ASSEMBLY R&R (Includes R&R of all necessary components, Steering Position Sensor Calibration & Steering Toe Adjustment.) B659-400 1.5 RDK-02 EPS TESTING & DIAGNOSIS C659-011 0.5 SUBLET REPAIR, ADMINISTRATION EXPENSES C101-108 0.3 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
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