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NHTSA ID Number: 10199952
Manufacturer Communication Number: Subarunet Announ
Summary
Battery parts ordering and claims changes.
| To: | All Subaru Retailers |
| From: | Subaru of America, Inc. – Service Operations Department |
| Date: | July 29, 2021 |
| Re: | Battery Parts ordering and Claim Changes |
Beginning August 1, Subaru of America will be absorbing the warranty for all Interstate batteries. While Interstate will still be delivering ordered batteries and collect battery cores, they will no longer be providing exchange the batteries for failed batteries. As a result, any battery replacement (warranty or parts warranty) will require retailers to order a new battery through normal SOA channels. The Warranty and Parts Warranty coverage parameters on each battery will not change. Below are some important changes to understand.
Warranty Claims– The process for replacing a battery under warranty remains unchanged. In the instance where a battery is replaced and fails within the remainder of the 3/36 New Car Basic Warranty, a new part should be ordered and claimed. These warranty claims still requires entry of them 14-character Battery Test Code (except leaking batteries) in the Claim Specific Data area of the claim.
Parts Warranty Claims– Beginning August 1, any parts warranty battery replacement will require a retailer to order a
new battery through normal SOA channels. When submitting a parts warranty claim for a battery replacement, the claim still requires entry of the 14-character Battery Test Code (except leaking batteries) in the Claim Specific Data area of the claim. The retailer should use the coding below with the new replacement battery part number:
| Failure Code | Failure Code Description | Labor Operation | Labor Op Description |
| FAA | Battery | 800001 | BATTERY TEST & REPLACE |
| FFF | Start-Stop Battery | 800002 | START-STOP BATTERY TEST & REPLACE |
For any battery replacement performed prior to August 1, the parts warranty claim should be claimed using the exchange labor operation and the exchange battery part number. These claims should be coded using the coding below with an exchange battery part number.
| Failure Code | Failure Code Description | Labor Operation | Labor Op Description |
| FAA | Battery | 800011 | BATTERY TEST & EXCHANGE |
| FFE | Start-Stop Battery Exchange | 800012 | START-STOP BATTERY TEST & EXCHANGE |
Note: The only exception to the above are parts warranty claims for the B500 and B600 start-stop batteries since Interstate never provided replacement batteries when collecting these battery cores.
Parts retention– All parts must be tagged with a properly completed Subaru Warranty Parts Tag (MSA5W1901A). Retailers will be responsible for retaining all batteries replaced for at least 40 days from the claim credit date. After this retention period expires, the retailer can return the core to Interstate for the core credit. The core return process remains the same. Retailers should not return the battery core until after the part retention period is complete.
Should you have any questions, please contact the Claims Helpline 866-782-2782.
1 Affected Product
Vehicle
1 Associated Document
Manufacturer Communications
Date: July 29, 2021
Battery Parts ordering and Claim Changes
MC-10199952-0001.pdf 199.344KB
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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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