E-Mailing Files to Techline and Other Helpful SSM4 Information – 2019-2022 Subaru

NHTSA ID Number: 10208689

Manufacturer Communication Number: 01-175-16

Summary

This bulletin provides helpful tips to better utilize the Subaru Select Monitor 4.

38 Affected Products

Vehicles

NUMBER: 01-175-16
DATE: 09/20/16
REVISED: 02/28/22

INTRODUCTION:

This Service Information bulletin provides helpful tips to better utilize the Subaru Select Monitor 4.  Accessing the SSM4 Help Instruction Manual along with procedures for exporting and e-mailing data files to the Techline will also be supplied.

Basic SSM4 Benefits for Technicians:

• All System Scan will capture past/present DTCs with FFD for all systems.
• Multiple System Data Monitor
• FFD is automatically saved.
• Data Comparison feature can be used to compare data between suspect and known-good vehicles.

SSM4 Help Feature:

The SSM4 Instruction Manual is accessible with just a key press and 2 mouse clicks.  Simply press the F11 key then click on Help and Help again to get started.  The document opens in .pdf format.

Exporting / E-Mailing Files to Techline:

When helping a Technician diagnose a particular condition, the Techline may request related SSM4 data be submitted for closer review via e-mail.  The following information provides 2 procedures to accomplish the task.

STEP 1: Start by clicking on the Subaru Select 4 (SSM4) button from the main screen.

STEP 2: Click the “Play Project” button or press the F10 key.

STEP 3: Locate the appropriate vehicle information.

STEP 4: Select the desired file.

STEP 5: Click the “OK” button.

STEP 6: Click the “Options” button or press the F11 key.

STEP 7: Select the “Project Information” from the menu.

STEP 8: Export the desired data.

STEP 9: Review and confirm items prior to sending.

STEP 10: Save the desired data.

STEP 11: Wait for file to be saved.

STEP 12: Click the “OK” button.

STEP 13: Close SSM4

STEP 14: Click the “Yes” button.

STEP 15: Sending the file.

IMPORTANT NOTE: Technicians MUST contact Techline and open a case prior to sending data.

STEP 16: Enter Username and Password

STEP 17: Select the representative who you wish to send the file to. The desired representative can only be chosen from the list prompted after clicking the “To*” button.

STEP 18: Use the Email tool to enter the required information and attaching the saved files.

STEP 19: Confirm Email size & content

STEP 20: Send the Email.

E-Mailing Data Files to Techline:  ALTERNATE PROCEDURE

This alternate procedure is for use when the SDS Laptop is not directly connected to a network /  Internet (or is experiencing connectivity issues).

1. Start by inserting a flash drive into the USB slot of the SDS laptop. This USB must be  dedicated solely for this purpose.  IMPORTANT:  NEVER USE FLASH DRIVES  FORMATTED FOR AUDIO/ NAVIGATION UPDATES!
2. Locate your Project File and copy it onto the flash drive. Insert the flash into the PC you wish to send the e-mail from.
3. Navigate to the Project File stored on the flash drive.
4. Open your e-mail in a web browser, start a new message and attach the Project File to the e-mail.  (This procedure will vary depending on the e-mail being used.)
5. The same procedures listed above in the Recommended Procedure apply to the Subject and body fields of your new e-mail message.
6. Send the e-mail to [email protected]subaru.com.
7. If no response is received within 24 hours, contact the Techline to verify receipt of the message.

1 Associated Document

Manufacturer Communications

NUMBER: 01-175-16
DATE: 09/20/16
REVISED: 02/28/22

https://www.nhtsa.gov/recalls?nhtsaId=10208689

MC-10208689-0001.pdf 3025.637KB

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Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API