Door Mirror Loose, Vibrating – 2012-2016 Subaru

NUMBER: 12-195-15
DATE: 12/14/15

APPLICABILITY: 2015-16MY Legacy and Outback
2012-16MY Impreza
2013-16MY XV Crosstrek
2014-16MY Forester
2015-16MY WRX and STI
SUBJECT: Door Mirror Loose, Vibrating

 

INTRODUCTION:

Should you receive a customer concern of vibration or looseness in either of the door mirrors, a design change has been made to the 3 mirror head mounting holes in the mounting base.  In addition, a new retaining bolt and tightening torque specification are now used to secure the mirror head to the mounting base.  This bulletin provides a procedure for repairing the existing mirror assembly by replacing the three mounting screws with updated fasteners.

 

NOTE:  Refer to TSB 12-152-13 dated 6/17/2013 for related information on BRZ models.

 

PART INFORMATION:

PART NAME NEW PART NUMBER DESCRIPTION
Mirror Bolt Flange 91032CA000 Mounting Screw (qty. 3 required) per mirror

 

MATERIAL NEEDED:

Loctite #243 (BLUE) medium-strength thread locker

 

SERVICE PROCEDURE / INFORMATION

NOTE:  This service procedure applies to mirror heads secured to their mounting base with Phillips-head screws ONLY.  If you find the new hex-head bolts are already in place, diagnose the cause of the loose mirror head and repair or replace accordingly.

  • Follow the procedure outlined in the applicable Service Manual for replacing the mirror assembly.
  • After removing the mirror assembly, remove the 3 Phillips screws which hold the mirror head to the base as indicated in the photo below.

mirror assembly

 

IMPORTANT:  Avoid damaging the Phillips drive portion of the screws by using No. 2 size Phillips screw driver.  They are installed with a thread locking compound and may require some extra force to remove.

Loctite #243 (BLUE) medium-strength

 

  • Apply thread locking compound to the bolt threads as shown above. Follow the instructions on the packaging for proper curing time.
  • Install and torque the 3 mounting bolts to 4 Nm, (35.4 inch-pounds).
  • Reinstall the mirror assembly in the reverse order of removal.

 

WARRANTY / CLAIM INFORMATION

For vehicles within the Basic New Car Limited Warranty period or covered by a Subaru Added Security Classic or Gold plan, this repair may be submitted using the following claim information:

LABOR DESCRIPTION LABOR
OPERATION #
FAIL
CODE
LABOR
TIME
One Door Mirror Assembly Repair A916-123 XBE-48 0.4
Both Door Mirror Assemblies Repair A916-124 0.7

NOTE:  Up to $1.00 can be claimed in Sublet for thread locking compound.

IMPORTANT REMINDERS:

  • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
  • Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
  • Always refer to STIS for the latest service information before performing any repairs.

https://static.nhtsa.gov/odi/tsbs/2015/SB-10094342-2280.pdf

Download (PDF, 470KB)


 

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