WQK-47 – Brake Line Corrosion – 2005-2014 Subaru

NHTSA

14V311

SUMMARY:

Subaru of America, Inc. (Subaru) is recalling certain model year 2005-2009 Outback and Legacy, 2008-2011 Impreza and 2008-2014 Impreza WRX/STI, and 2009-2013 Forester vehicles, currently, or formerly, registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia.

Salt water could splash on the brake lines through a gap in the fuel tank protector, resulting in excessive corrosion of the brake lines.

Note that affected vehicles not currently, or formerly registered, in the salt belt states identified above are eligible for repair, at no cost to the customer, upon request.

 

CONSEQUENCE:

Brake line corrosion may result in brake fluid leakage.

Fluid leakage may result in longer distances being required to slow or stop the vehicle, increasing the risk of a crash.

 

REMEDY:

Subaru will notify owners, and dealers will test the brake system by depressing the brake pedal and inspecting for brake fluid leaks.

If no brake fluid seepage is observed, the affected areas will be rustproofed with anti-corrosion wax.

If brake fluid seepage is observed, the brake lines will be replaced followed by rustproofing with anti-corrosion wax.

These services will be performed free of charge.

The recall began July 2014 and second notifications will run through November 2014.

Owners may contact Subaru at 1-800-782-2783.

Subaru’s recall campaign number is WQK-47.

Note: This recall supersedes recall 13V-110 which applied to certain 2005-2009 Legacy/Outback vehicles.

Vehicles that were remedied under the previous campaign still need additional areas rust-proofed.

 

NOTES:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Subaru has a Recall

 

NUMBER: WQK-47R
DATE: July 2014
REVISED: December 23, 2014
NHTSA ID: 14V-311

APPLICABILITY: 2005-2009 Subaru Legacy and Outback
2009-2013 Subaru Forester
2008-2011 Subaru Impreza, WRX, and STI
2012-2014 Subaru WRX and STI
SUBJECT: Brake Line Corrosion

 

Subaru of America, Inc. (SOA) has determined that a defect, which relates to motor vehicle safety, exists on certain 2005-2009 model year Subaru Legacy and Outback vehicles, 2009-2013 Subaru Forester vehicles, 2008-2011 Subaru Impreza, WRX, and STI vehicles, and 2012-2014 Subaru WRX and STI vehicles currently or formerly registered in at least one of the “salt-belt” states listed below or in the District of Columbia.

Connecticut Maine New Hampshire Vermont
Delaware Maryland New Jersey West Virginia
District of Columbia Massachusetts New York Wisconsin
Illinois Michigan Ohio
Indiana Minnesota Pennsylvania
Iowa Missouri Rhode Island

These vehicles may have been manufactured with brake lines that could, over time, corrode in the area of the four-way joint connector or in the areas where there are no resin covers installed if exposed to salt, such as salt used to treat roads in the winter time. Excessive corrosion could eventually cause perforation of a brake line(s) resulting in a brake fluid leak.

Should a brake line corrode to the point of developing a perforation, brake fluid will leak from the line(s) causing the related circuit to eventually lose effectiveness. In this situation, there would be an increase in the amount of brake pedal travel distance and foot pressure required to slow or stop the vehicle.

This might cause the driver to misjudge the amount of brake pedal travel required to achieve the desired stopping distance, increasing the risk of a crash. This recall will involve cleaning, inspecting and testing the brake lines for perforation. If no leaks are found, as a preventative measure it will be necessary to apply an anti-corrosion material to the areas of concern. If any of the brake lines are found to be leaking, all four brake lines on the vehicle will require replacement.

 

AFFECTED VEHICLES

The affected vehicles include certain: 2005-2009 model year Subaru Legacy and Outback vehicles; 2009-2013 Subaru Forester vehicles; 2008-2011 Subaru Impreza, WRX, and STI vehicles; and 2012-2014 Subaru WRX and STI vehicles currently or formerly registered in at least one of the “salt-belt” states or the District of Columbia.

Affected vehicles are identified in the VIN range charts below. NOTE: Not all vehicles within the VIN ranges are affected. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.

MODEL MY CARLINE(S) START VIN
(last 8 digits)
END VIN
(last 8 digits)
Legacy & Outback 2005 Legacy & Outback 5*200001 5*393924
2006 Legacy & Outback 6*200001 6*364201
2007 Legacy & Outback 7*200001 7*346352
2008 Legacy & Outback 8*200001 8*367431
2009 Legacy & Outback 9*200001 9*348625
Forester 2009 Forester 9*700001 9*797855
2010 Forester A*700001 A*918317
2011 Forester B*700001 B*783898
2012 Forester C*400001 C*470750
2013 Forester D*400001 D*446782
Impreza 2008 4 -Door (except STI) 8*500001 8*530288
2008 5 -Door (except STI) 8*800001 8*838495
2008 5 -Door (STI) 8L809673 8L837138
2009 4 -Door (except STI) 9*500001 9*522884
2009 5 -Door (except STI) 9*800001 9*828092
2009 5 -Door (STI) 9L800020 9L828023
2010 4 -Door (except STI) A*500001 A*517646
2010 5 -Door (except STI) A*800001 A*828797
2010 5 -Door (STI) AL800010 AL826680
2011 4 -Door (except WRX and STI) B*500001 B*523841
2011 5 -Door (except WRX and STI) B*800001 B*832332
2011 4 -Door (WRX and STI) B*500742 B*525817
2011 5 -Door (WRX and STI) B*801433 B*833719
2012 4 -Door (WRX and STI) C*002099 C*031281
2012 5 -Door (WRX and STI) C*200094 C*246471
2013 4 -Door (WRX and STI) D*002007 D*035278
2013 5 -Door (WRX and STI) D*200100 D*895579
2014 4 -Door (WRX and STI) E*002001 E*016827
2014 5 -Door (WRX and STI) E*200001 E*270263

 

THIS RECALL REPLACES AND UPDATES ANY PREVIOUS ‘WQG-43’ BRAKE LINE CORROSION RECALL-RELATED REPAIRS PERFORMED

This recall replaces and updates SOA’s previous WQG-43 brake line corrosion recall applicable to some 2005-2009 Legacy and Outback models, issued in May of 2013.

In addition to the repair procedure of the previous WQG-43 recall, this recall includes inspection and treatment of other areas of the brake lines.

As a result, any incomplete WQG-43 recall applicability will be expired in SOA’s system at the time WQK-47 affected vehicle data is loaded. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.

IMPORTANT NOTE: If the WQG-43 brake line corrosion recall repair was already performed, the WQK-47 recall repair must also be performed to ensure that all affected areas of the brake lines are acceptable and treated with anti-corrosion material as a preventative measure.

 

OWNER NOTIFICATION

Notification letters will be sent to owners of vehicles that are currently or were previously registered in at least one of the “salt-belt” states or the District of Columbia. Owner notification will begin on July 21, 2014.

To ensure sufficient supply of materials and parts, and to accommodate appointment scheduling at the retailer level, a phased mailing schedule will be implemented as follows:

  • Owners of affected 2005-2009 Legacy and Outback vehicles will be notified to schedule an appointment with their Subaru retailer to have this repair performed.
  • Owners of affected Forester, Impreza, WRX, and STI vehicles will be notified that their vehicle is affected by this recall and when sufficient materials and parts are available, they will be notified again.
  • As sufficient materials and parts become available, owners of affected ForesterImpreza, WRX, and STI vehicles will be notified to schedule an appointment with their Subaru retailer to have this repair performed. This second notification process will be based on vehicle age and affected vehicle volumes.

Copies of the Owner Notification Letters are included at the end of this bulletin.

 

OWNERS LOCATED OUTSIDE THE AFFECTED “SALT-BELT” STATES

Notification letters will only be mailed to owners of vehicles that are currently registered or were previously registered in at least one of the “salt-belt” states or the District of Columbia.

However, there are circumstances under which vehicles that were not previously or ever registered in a “salt-belt” state will be covered by this recall campaign. These circumstances may include:

  1. Vehicles not currently or previously registered in a “salt-belt” state that have relocated into a “salt-belt” area and/or vehicles registered in a “non-salt belt” state, and driven in a “salt-belt” area: We request that retailers located in “salt-belt” states check all vehicles within the affected VIN range for recall coverage. If it is determined the owner of a vehicle within the affected VIN range relocates or uses his or her vehicle in a “salt-belt” area, the retailer should perform the recall procedure.
  2. Vehicles in “non-salt belt” states that have experienced the defect: In the unlikely event an owner in a “non-salt belt” state experiences the defect or otherwise requests the procedure be performed on their vehicle, the retailer should perform the recall procedure. This applies to both “salt-belt” and “non-salt belt” state retailers.

Under such circumstances, the Subaru retailer should perform the recall procedure at no cost to the customer. For claim submission, please contact the Warranty Helpdesk at (1-866-SUBARU2) 1-866-782-2782 to have the VIN added to the recall.

 

RETAILER AFFECTED VIN LISTS

Each Subaru retailer will receive an affected VIN list from their Zone office around the time initial owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows:

  • Original vehicle owners are assigned to the original selling retailer when their current address is within a 100 mile radius of that retailer.
  • If the original selling retailer is inactive, the VIN will be assigned to the nearest active retailer.
  • For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN will be assigned to the nearest active retailer.

Important: Retailer affected VIN lists include owner name and address information for vehicles affected by this recall. This information will enable retailers to follow-up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are urged to limit the use of these lists to the purpose of completion of this safety recall.

 

SUBARU RETAILER PROGRAM RESPONSIBILITY

Subaru retailers are to promptly perform the applicable service procedures defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo & SSLP).
Additionally, whenever a vehicle subject to this recall is taken into the retailer’s new or used inventory or into the retailer for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.

New, used, demo or SSLP (Subaru Service Loaner Program) vehicles listed in a recall/campaign that are in the retailer’s stock must be:

  • Immediately identified
  • Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair
  • Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin.

Please be advised that it is a violation of Federal law for a retailer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any authorized Subaru retailer failing to perform the applicable service procedures as defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo & SSLP) prior to the vehicle being placed in service may be subject to civil penalties of up to $7,000 per violation (e.g., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.

 

SPECIAL TOOLS INFORMATION

During the week of July 21, 2014, all retailers will receive one spray gun and one nozzle at no charge to perform this recall. Additional spray guns and nozzles will be available on a limited basis, therefore they will be on hold in the SOA Parts system. Please contact the Parts Information Coordinators at (1-866-SUBARU2) 1-866-782-2782 for additional information.

PART NUMBER DESCRIPTION
SOA635134 WQK-47 Spray Gun (does not include nozzle)
SOA635135 WQK-47 Nozzle

 

PARTS INFORMATION

The parts required for this recall are:

  • Nox-Rust 712AM rust-proofing material (for all affected vehicles)
  • Self-locking nut kit (for all affected vehicles except Legacy and Outback).

 

Nox-Rust 712AM Rust-proofing Material:

Exposure Controls for use of Nox-Rust 712AM: The Material Safety Data Sheet (MSDS) which provides storage and handling procedures for this product is included at the end of this bulletin.

The WQK-47 rust-proofing material comes in one liter bottles, packed in a case of 10 bottles. Each one liter bottle contains enough material to treat 9 vehicles.

During the week of July 21, 2014, retailers located in the “salt-belt” states will automatically be shipped one case (10 bottles) of rust-proofing material. This will provide enough material to treat 90 vehicles. It will be necessary for retailers located outside of affected “salt-belt” states to order rust-proofing material as needed.

Additional quantities of the rust-proofing material will be available through the “Genuine Subaru Automotive Chemical” program starting the week of July 28, 2014. In order to maintain an adequate part supply, SOA requests retailers only order quantities necessary to satisfy anticipated demand.

For parts ordering purposes, retailers should use the part number listed below. Each case contains 10 bottles. The part number listed below is for one bottle, however retailers must order in case quantities of 10.

ORDERING PART NUMBER APPLICABILITY DESCRIPTION CASE/ ORDER QUANTITY
SOA868V9390 All models Nox-Rust 712AM (one liter bottle) – 9 repairs 10

For claim reimbursement purposes, retailers should use the part number listed below which
represents rust proofing materials sufficient for one vehicle application.

CLAIM PART NUMBER APPLICABILITY DESCRIPTION CLAIM QUANTITY
SOA635133 All models Nox-Rust 712AM Rustproofing material – one repair (for claim purposes only) 1

Self-locking Nut Kit – required for Impreza, WRX, STI, and Forester models only:

The WQK-47 self-locking nut kit contains two self-locking nuts needed when this recall repair is performed on Impreza, WRX, STI, and Forester vehicles. Replacement of the two self-locking nuts to secure the passenger side (right-hand) fuel tank cover will be necessary, as the nuts removed during the repair are one-time use items and not reusable. NOTE: If brake piping replacement is determined to be necessary on Impreza and Forester vehicles, two of the self-locking nut kits (4 nuts total) will be required when reinstalling the fuel tank covers.

The WQK-47 self-locking nut kit is not needed for repairs performed on Legacy and Outback vehicles.

During the week of July 21, 2014, retailers located in affected “salt-belt” states will automatically be shipped 50 self-locking nut kits. This provides enough self-locking nut kits for the inspection of 50 vehicles. It will be necessary for retailers located outside of affected “salt-belt” states to order self-locking nut kits as needed.

Additional quantities of the WQK-47 self-locking nut kits will be available through normal parts ordering channels starting the week of July 28, 2014. In order to maintain an adequate part supply, SOA requests retailers only order quantities necessary to satisfy anticipated demand.

For parts ordering and claim purposes, retailers should use the part number listed below.

PART NUMBER APPLICABILITY DESCRIPTION QUANTITY
42009FG000 Impreza, WRX, STI, and Forester WQK-47 Self Lock Nut Kit (contains two self-locking nuts) 1

Note: SOA will only notify owners of vehicles that are currently or were previously registered in at least one of the “salt-belt” states or the District of Columbia. In cases where the vehicle was previously registered in a “salt-belt” state or the District of Columbia, it will be necessary for retailers located outside of the “salt-belt” area to order materials and parts to service those affected vehicles if they come to their Service Department for this repair.

 

SERVICE PROCEDURE

This Campaign involves a close inspection of the steel brake pipes located in the fuel tank area of the vehicle. Corrosion may develop in areas of these brake pipes not protected by a resin cover and eventually perforate them causing brake fluid seepage. If seepage is verified during the inspection procedures, the affected brake piping must be replaced. If no seepage is verified, application of a protective rustproofing wax material to specific sections of the brake piping will be required to complete this Campaign. On Legacy and Outback models, the inspection and rustproofing procedures are all performed through the inspection cover opening on the right-hand (passenger side) of the plastic fuel tank cover. On Impreza and Forester models, the right-hand (passenger side) portion of the plastic fuel tank cover must be removed for access.

The following illustrations provide an overview of the affected areas.

 

2005-2009 Legacy and Outback

2005-2009 Legacy and Outback

 

Impreza, WRX, STI, Forester

Impreza, WRX, STI, Forester

 

INDEX

  1. Required Tools (Pg.9)
  2. Spray Gun: Assembling, Adjusting and Cleaning (Pg.9)
  3. WQK-47 Service Procedure Flow Chart (Pg.13)
  4. [Step 1] Brake Fluid Leakage Inspection #1: Visual Check (Pg.14)
  5. [Step 2] Brake Fluid Leakage Inspection #2: With Brake Pedal Depressed (Pg.18)
  6. [Step 3] Application of Rust-Proofing (Pg.21)
  7. [Step 4] Brake Piping Replacement (Pg.28)

 

1. REQUIRED TOOLS AND MATERIALS

DESCRIPTION BRAND OR TYPE QUANTITY
Safety Goggles 1 pair
Particle Mask 1
Shop Cloths As Needed
Air Compressor 1
Air Gun 1
Twin Post Lift 1
Screwdriver (Flat Blade) 1
Flashlight 1
Tape Measure 1
Toothbrush 1
Spray Gun Part Description: WQK-47 Spray Gun (Part Number: SOA635134) 1
In-Line Air Pressure Regulator As Needed
Nozzle Part Description: WQK-47 Nozzle (Part Number: SOA635135) 1
Anti-Rust Wax Part Description: NOX-RUST 712AM (Part Number: SOA868V9390) As much as required
Kerosene As Needed

 

2. SPRAY GUN: ASSEMBLING, ADJUSTING AND CLEANING

CAUTION:

  • All retailers are reminded to read the entire campaign bulletin BEFORE assembling and operating the spray gun. Note that the spray gun utilizes a pressurized cup for the wax.
  • The spray gun cup is not designed for pressures higher than indicated in the campaign instructions. Most standard shop air exceeds those pressure standards.
  • Always ensure that a properly regulated air supply is connected to prevent damage to the spray cup. If you are unsure of the pressure from your shop air supply, an in-line regulator before the spray gun should be used. Never exceed the listed maximum pressure of 71 PSI.
  • Damage to the spray gun due to use in unspecified manner will require replacement of the entire spray gun assembly.
  • Always check the spray gun for any damage prior to use. Do not use if damaged.

 

(2-1) Assembling of Spray Gun:

IMPORTANT: Be careful not to damage or deform the nozzle tip.

Assembling of Spray Gun

 

(2-2) Adjusting of Spray Gun:

A: Zero-point Setting of Discharge Knob and Air Needle

Zero-point Setting of Discharge Knob and Air Needle
 

B: Adjustment of Wax Amount and Air Volume

Adjustment of Wax Amount and Air Volume

 

(2-3) Cleaning Procedure for Spray Gun :

The wax material (712AM) used for WQK47 is easier to maintain compared with other common coating materials due to its extended “pot life” of 5-7 days. However, once this wax solidifies, it is not soluble in solvent. Please clean the spray gun at the end of each day’s work following the procedure below. Close the discharge knob then clear the residual wax in nozzle with air pressure and wipe the tip clean.

Cleaning Procedure for Spray Gun

IMPORTANT: The cup does not need to be cleaned if additional vehicles are scheduled within the next few days as the wax has a pot life of 5-7 days BUT, the gun and nozzle must be cleaned DAILY.

 

Maintenance / Storage Procedure (for when the next operation is not scheduled within 5-7 days)

In this case, clean the complete spray gun.

Clean the nozzle, tip, gun and cup using kerosene.

REMINDER: This wax product does not dissolve in thinner.

Maintenance / Storage Procedure

To prevent damage to the gun and also the loss of parts after cleaning, it is recommended to always store the gun in its original box.

 

3. WQK-47 SERVICE PROCEDURE FLOW CHART

WQK-47 SERVICE PROCEDURE FLOW CHART

 

4. [STEP 1] BRAKE FLUID LEAKAGE INSPECTION #1: VISUAL CHECK FOR LEGACY AND OUTBACK VEHICLES (for Impreza and Forester vehicles, proceed to Pg.15)

IMPORTANT: Always wear safety goggles and particle mask.

(1) Preparation: Raise the vehicle on a lift.

(2) Find the Location of Brake Pipes (With Plastic Inspection Cover Open)

(2-1) Confirm the location of Brake Pipe Portion A around 2-2 Way Connector by opening inspection hole cover. (Photo 1 and A)

(2-2) Confirm the location of Brake Pipe Portion B and C through side gap of fuel tank cover. (Photo B and C)

FOR LEGACY AND OUTBACK VEHICLES

 

IMPORTANT: If brake piping is covered with water, snow, etc., blow it away with compressed air and dry completely before starting the inspection process.

 

(3) Dust and Dirt Removal:

(3-1) For Brake Pipe Portion A, use a tooth brush and compressed air to remove dust and dirt. (Photo 2)

IMPORTANT: NEVER use a metal / wire brush!

(3-2) For Brake Pipe Portion B and C, use compressed air to remove dust and dirt.

Be sure to carefully brush the brake piping to prevent damage.

2-2 Way Connector
 

(4) Visual Check:

(4-1) Check for fluid leakage for Brake Pipe Portion A. (Photo A)

2-2 Way Connector

 

(4-2) Check for fluid leakage from Brake Pipe Portion B. (Photo B)

Clip

 

(4-3) Check for fluid leakage from Brake Pipe Portion C. (Photo C)

Clip

 

(5) Determination of Required Repairs (for all vehicles):

(5-1) If no brake fluid leakage is verified:

Proceed to [Step 2] “BRAKE FLUID LEAKAGE INSPECTION #2 WITH BRAKE PEDAL DEPRESSED”.

(5-2) If brake fluid leakage is verified, Proceed to [Step 4] “BRAKE PIPING REPLACEMENT”.

IMPORTANT: The decision to replace brake piping should be made ONLY when brake fluid leakage is verified. Replacement of brake piping due to other reasons including surface rust is not a matter for warranty. Questions related to any out of warranty concerns should be directed to your DPSM.

 

FOR IMPREZA AND FORESTER VEHICLES

(1) Preparation:

(1-1) Raise the vehicle on a lift.

(1-2) Remove the fuel tank cover on the right (passenger) side of the vehicle.

IMPORTANT: The self-locking nuts are one-time use items and must be replaced.

 

(2) Identify the Affected Brake Piping After Removing the Plastic Cover:

(2-1) Confirm the location of Brake Pipe Portion D in front of 2-2 Way Connector. (Photo D)

(2-2) Confirm the location of Brake Pipe Portion E around 2-2 Way Connector. (Photo E)

(2-3) Confirm the location of Brake Pipe Portion F in the rear of 2-2 Way Connector. (Photo F)

(2-4) Confirm the location of Brake Pipe Portion G through the side gap of fuel tank. (Photo G)

FOR IMPREZA AND FORESTER VEHICLES

 

IMPORTANT: If brake piping is covered with water, snow, etc., blow it away with compressed air and dry completely before starting the inspection process.

 

(3) Dust and Dirt Removal:

(3-1) For Brake Pipe Portion E, use a tooth brush and compressed air to remove dust and dirt. (Photo 3)

2-2 Way Connector

 

Be sure to carefully brush the brake piping to prevent damage.

IMPORTANT: NEVER use a metal / wire brush!

(3-2) For Brake Pipe Portion D, F and G, use only compressed air to remove dust and dirt.

 

(4) Visual Check:

(4-1) Check for fluid leakage from Brake Pipe Portion D. (Photo D)

2-2 Way Connector

 

(4-2) Check for fluid leakage from Brake Pipe Portion E. (Photo E)

2-2 Way Connector

 

(4-2) Check for fluid leakage from Brake Pipe Portion F. (Photo F)

Clip

 

(4-3) Check for fluid leakage from Brake Pipe Portion G. (Photo G)

Clip

 

(5) Determination of Required Repairs:

(5-1) If no brake fluid leakage is verified:

Proceed to [Step 2] “BRAKE FLUID LEAKAGE INSPECTION #2 WITH BRAKE PEDAL DEPRESSED”.

(5-2) If brake fluid leakage is verified:

Proceed to [Step 4] “BRAKE PIPING REPLACEMENT”.

IMPORTANT: The decision to replace brake piping should strictly be made ONLY when brake fluid leakage is verified. Replacement of brake piping due to other reasons including surface rust are not a matter for warranty. Questions related to any out of warranty concerns should be directed to your DPSM.

 

5. [Step 2] BRAKE FLUID LEAKAGE INSPECTION #2 WITH BRAKE PEDAL DEPRESSED (for all vehicles)

(1) Preparation:

(1-1) Lower the vehicle.

 

(2) Depressing Brake Pedal Procedure:

(2-1) Start the engine and allow it to idle.

(2-2) Measure dimension “L2” (foot off pedal) as shown in Drawing 2.

Depress the brake pedal

 

(2-3) Depress the brake pedal until the dimension from steering wheel to brake pedal “L1” becomes 110mm greater than dimension “L2”.

(2-4) Hold the brake pedal in that position for about 3 seconds.

(2-5) Shut off the engine.

(2-6) Raise the vehicle.

 

(3) Visual Inspection:

FOR LEGACY AND OUTBACK VEHICLES

(3-1) Check on fluid leakage from Brake Pipe Portion A. (Photo A)

2-2 Way Connector

 

(3-2) Check for fluid leakage from Brake Pipe Portion B. (Photo B)

Clip

 

(3-3) Check for fluid leakage from Brake Pipe Portion C. (Photo C)

Clip
 

FOR IMPREZA AND FORESTER VEHICLES

(3-1) Check for fluid leakage from Brake Pipe Portion D. (Photo D)

2-2 Way Connector

 

(3-2) Check for fluid leakage from Brake Pipe Portion E. (Photo E)

2-2 Way Connector

 

(3-3) Check for fluid leakage from Brake Pipe Portion F. (Photo F)

Clip

 

(3-4) Check for fluid leakage from Brake Pipe Portion G. (Photo G)

Clip

 

(4) Determination of Required Repairs (for all vehicles):

(4-1) If no brake fluid leakage is verified, Proceed to [Step 3] “APPLICATION of RUST-PROOFING”.

(4-2) If brake fluid leakage is verified, Proceed to [Step 4] “BRAKE PIPING REPLACEMENT”.

IMPORTANT: The decision to replace brake piping should be made ONLY when brake fluid leakage is verified. Replacement of brake piping due to other reasons including surface rust is not a matter for warranty. Questions related to any out of warranty concerns should be directed to your DPSM.

 

6. [Step 3] APPLICATION OF RUST-PROOFING IMPORTANT:

 

(1) Preparation:

(1-1) Assemble the spray gun and nozzle according to “2. Spray Gun: Assembly and Adjusting”.

(1-2) Set zero-point of discharge knob and air needle of spray gun according to 2-2:

Adjusting of Spray Gun: A: Zero-point Setting of Discharge Knob and Air Needle.

(1-3) Fill the tank with anti-rust wax.

(1-4) Adjust wax amount and air volume by setting the discharge knob, air needle, and compressor air pressure of spray gun according to 2-2: B: Adjustment of Wax Amount and Air Volume”.

(1-5) Test-spray wax to confirm gun operates as intended.

IMPORTANT: Application of wax should always be at room temperature as wax will not be spread effectively in cold temperatures.

Spray Gun

 

(2) Application of Anti-rust Wax:

Spray the anti-rust wax material onto each area as described using the suggested spraying time and amount listed: Spraying time: 3 seconds or more on each area.

 

FOR LEGACY AND OUTBACK VEHICLES
(for Impreza and Forester vehicles, proceed to Pg.25)

(2-1) Spraying Brake Pipe Portion A:

(2-1-1) Open the inspection hole door in the fuel tank cover and insert the nozzle. (Photo A0)

Nozzle

 

(2-1-2) Insert the nozzle over the left-lower pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo A1)

Left-lower pipe

 

(2-1-3) Insert the nozzle over the left-upper pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo A2)

Left-upper pipe

 

(2-1-4) Insert the nozzle over the right-upper pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo A3)

2-2 Way Connector

 

(2-1-5) Insert the nozzle over the right-lower pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo A4)

2-2 Way Connector  

IMPORTANT:

  • Spray until the sprayed wax material drips. (Photo A5)
  • To insure the proper amount of wax is applied, follow the steps listed above closely.

Photo A5

 

(2-2) Spraying Brake Pipe Portion B:

(2-2-1) Insert the nozzle between the brake pipe and the body frame in front of the clip until the nozzle touches the body frame. Remove the nozzle while spraying for 3 seconds or more. (Photo B1)

Brake Pipe

 

(2-2-2) Insert the nozzle between the brake pipe and the fuel tank in front of the clip until the nozzle touches the body frame. Remove the nozzle while spraying for 3 seconds or more. (Photo B2)

Brake Pipe

 

(2-2-3) Insert the nozzle between the brake pipe and the fuel tank at the rear of the clip until the nozzle touches the body frame. Remove the nozzle while spraying for 3 seconds or more. (Photo B3)

Brake Pipe

 

(2-2-4) Insert the nozzle between brake pipe and the body frame at the rear of the clip until the nozzle touches the body frame. Remove the nozzle while spraying for 3 seconds or more. (Photo B4)

Brake Pipe

 

IMPORTANT:

  • Spray until the sprayed wax material drips. (Photo B5)
  • To insure the proper amount of wax is applied, follow the steps listed above closely.

Photo B5
 

(2-3) Spraying Brake Pipe C:

(2-3-1) Insert the nozzle between the brake pipe and the body frame in front of the clip as far as possible. Remove the nozzle while spraying for 3 seconds or more. (Photo C1)

Brake Pipe

 

(2-3-2) Insert the nozzle between the brake pipe and the fuel tank in front of the clip as far as possible. Remove the nozzle while spraying for 3 seconds or more. (Photo C2)

Brake Pipe

 

(2-3-3) Insert the nozzle between the brake pipe and the body frame at the rear of the clip as far as possible. Remove the nozzle while spraying for 3 seconds or more. (Photo C3)
Brake Pipe

 

(2-3-4) Insert the nozzle between brake pipe and fuel tank at the rear of the clip as far as possible. Remove the nozzle while spraying for 3 seconds or more. (Photo C4)

Brake Pipe

 

IMPORTANT:

  • Spray until the sprayed wax material drips. (Photo C5)
  • To insure the proper amount of wax is applied, follow the steps listed above closely. (3) Close inspection hole cover and lower the vehicle.

Photo C5
 

FOR IMPREZA AND FORESTER VEHICLES

(2-1) Spraying Brake Pipe Portion G:

(2-1-1) Insert nozzle between the fuel tank and the body frame. (Photo G0)

2-2 Way Connector

 

(2-1-2) Insert the nozzle in front of the clip between the brake pipe and body frame. Remove the nozzle while spraying for 3 seconds or more. (Photo G1)

Brake Pipe

 

(2-1-3) Insert the nozzle in front of the clip between the brake pipe and the fuel tank. Remove the nozzle while spraying for 3 seconds or more. (Photo G2)

Photo G2

 

(2-1-4) Insert the nozzle in the rear of the clip between the brake pipe and fuel tank. Remove the nozzle while spraying for 3 seconds or more. (Photo G3)

Brake Pipe

 

(2-1-5) Insert the nozzle in the rear of the clip between the brake pipe and body frame. Remove the nozzle while spraying for 3 seconds or more. (Photo G4)

Brake Pipe

 

(2-2) Spraying Brake Pipe Portion F:

(2-2-1) Insert the nozzle through rear of 2-2 Way Connector between the fuel tank and the body frame. Remove the nozzle while spraying for 3 seconds or more. (Photo F0)

2-2 Way Connector

 

(2-2-2) Insert the nozzle in front of the clip until the nozzle touches body frame. Remove the nozzle while spraying for 3 seconds or more. (Photo F1)

Clip

 

(2-2-3) Insert the nozzle in rear of the clip until nozzle touches the body frame. Remove the nozzle while spraying for 3 seconds or more. (Photo F2)

Clip
IMPORTANT :

  • Be sure to spray until sprayed wax material drips. (Photo F3)
  • To insure the proper amount of wax material is applied, follow the steps listed above closely.

Photo F3

 

(2-3) Spraying Brake Pipe Portion D:

IMPORTANT: Use a flashlight to illuminate the front of the fuel tank area while spraying to make sure the anti-rust wax material is applied to the proper areas.

(2-3-1) Insert the nozzle to the left side of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo D1)

2-2 Way Connector

 

(2-3-2) Insert the nozzle to the right side of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo D2)

2-2 Way Connector

 

IMPORTANT:

  • Be sure to spray until sprayed wax material drips. (Photo D3)
  • To insure the proper amount of wax is applied, follow the steps listed above closely.

Photo D3

 

(2-4) Spraying Brake Pipe Portion E:

(2-4-1) Insert the nozzle over the left-lower pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo E1)

2-2 Way Connector

 

(2-4-2) Insert the nozzle over the left-upper pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo E2)

2-2 Way Connector
(2-4-3) Insert the nozzle over the right upper pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo E3)

2-2 Way Connector

 

(2-4-4) Insert the nozzle over the right-lower pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo E4)

2-2 Way Connector

 

IMPORTANT:

  • Spray until the sprayed wax material drips. (Photo E5)
  • To insure the proper amount of wax is applied, follow the steps listed above closely.

Photo E5

 

(3) Reinstall fuel tank cover and lower the vehicle using two (2) new self-lock nuts.

REMINDER: The 2 self-locking nuts securing each fuel tank cover are one-time use items and must always be replaced when removed.

 

7. [Step 4] BRAKE PIPING REPLACEMENT (ONLY after confirming fluid leakage)

Replace applicable PIPE ASSY CTR BK, PIPE ASSY R and CONNECTOR 2-2 WAY with new parts using the applicable part numbers listed in the Parts catalog and following the procedure outlined in the applicable Service Manual.

IMPORTANT: After installation of any replacement brake piping is complete, the anti-rust wax material must be applied to complete the repair. Follow the procedures listed above for application of anti-rust wax material to the new brake piping: [Step 3] APPLICATION of RUST-PROOFING.

 

RECALL IDENTIFICATION LABEL

Type or print the necessary information on a Service Program identification label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is

MSA6P1302. Ordering qty 1 = 1 sheet of 20 labels.

PART NUMBER APPLICABILITY DESCRIPTION ORDER QUANTITY
MSA6P1302 All models Campaign Completion Labels (contains one sheet of 20 labels) 1

RECALL IDENTIFICATION LABEL

 

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES

Credit to perform this recall will be based on the submission of properly completed repair order information. Retailers may submit claims through ‘Vehicle Claim Entry’ on Subarunet.com.

Listed below is claim entry information:

CLAIM
TYPE
CAMPAIGN
CODE
APPLICABILITY LABOR DESCRIPTION LABOR
TIME
RC WQK-47 Impreza, WRX,
STI, and Forester
A153-548 Brake Pipe Inspection and Rustproofing 0.3
A153-544 Brake Pipe Inspection, Replacement and Rustproofing 6.0
Legacy and
Outback
A153-348 Brake Pipe Inspection and Rustproofing 0.2
A153-344 Brake Pipe Inspection, Replacement and Rustproofing 6.8
PART NUMBER APPLICABILITY DESCRIPTION QUANTITY
SOA635133 All models Nox-Rust 712AM Rust-proofing material – one repair (for claim purposes only) 1
42009FG000 Impreza, WRXSTI, and Forester WQK-47 Self Lock Nut Kit (contains two self locking nuts) 1

If brake line replacement is necessary, please refer to the parts catalog for the applicable part
numbers.

 

OWNER NOTIFICATION LETTER (FORESTER, IMPREZA, WRX AND STI)

IMPORTANT SAFETY RECALL

This notice applies to the VIN identified in the address section printed below.

Subaru Recall Campaign WQK-47

NHTSA Recall No. 14V-311 July 2014

 

Dear Subaru Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 2009-

2013 Subaru Forester models, some 2008-2011 model year Subaru Impreza, WRX, and STI vehicles, and in some 2012-2014 model year Subaru Impreza WRX and STI vehicles currently or formerly registered in at least one of the following states and the District of Columbia:

Connecticut Maine New Hampshire Vermont
Delaware Maryland New Jersey West Virginia
District of Columbia Massachusetts New York Wisconsin
Illinois Michigan Ohio
Indiana Minnesota Pennsylvania
Iowa Missouri Rhode Island

 

DESCRIPTION OF THE SAFETY DEFECT

Subaru has determined that your vehicle may have been manufactured with brake lines that could, over time, corrode if exposed to salt, such as salt used to treat roads in the winter time.

Depending on driving conditions, salt water could splash on the brake lines through a gap in the fuel tank protector, resulting in excessive corrosion of the lines.  Excessive corrosion could eventually cause perforation of a brake line(s) resulting in a brake fluid leak.

 

DESCRIPTION OF THE SAFETY HAZARD

Your vehicle has a dual circuit braking system.  Each circuit works independently and diagonally across the vehicle.  If one circuit of the brake system fails, the other half of the system still works.  Should a brake line corrode to the point of developing a perforation, brake fluid will leak from the line(s) causing the related circuit to eventually lose effectiveness.  In this situation, there would be an increase in the amount of brake pedal travel distance and foot pressure required to slow or stop the vehicle. This might cause the driver to misjudge the amount of brake pedal travel required to achieve the desired stopping distance, increasing the risk of a crash.

 

INSPECTION / REPAIR

Subaru will inspect and test the current condition of your vehicle’s brake lines.  If they are found to be acceptable, anti-corrosion material will be applied to the areas of concern as a preventative measure.  If any of the lines are found to be unacceptable, they will be replaced and anti-corrosion material will be applied to the new brake lines.  These repairs will be performed at no cost to you.

 

WHAT YOU SHOULD DO

Subaru is in the process of acquiring anti-corrosion materials and replacement parts necessary to perform this repair.  Once there is a sufficient supply of the anti-corrosion materials and parts to perform this repair, Subaru will recontact you by mail advising you to proceed with scheduling an appointment with your Subaru retailer (dealer).

There are several important precautions you should take until this repair has been performed:

  • If you experience the condition described above while braking, continue to apply steady pressure on the brake pedal until the vehicle comes to a stop. Immediately contact your Subaru retailer for assistance.
  • If you notice fluid leaking from the vehicle, do not operate the vehicle. Immediately contact your Subaru retailer for assistance.
  • If the brake system warning light remains illuminated on the instrument panel with the parking brake fully released, do not operate the vehicle. Immediately contact your Subaru retailer for assistance.
  • Always maintain a safe distance from other vehicles while driving. The normally recommended minimum distance is one car length of space for every 10 mph of speed.
  • As a precautionary measure, it is highly recommended that you use extra care while operating the vehicle

in confined areas such as parking lots and while parking your vehicle in a garage, car port or other structure.

 

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR

If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.

Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.

 

Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WQK-47 Recall
P.O. Box 6000, Cherry Hill, NJ 08034-6000

Please send original receipts only and retain a photocopy for your records.  Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.

 

CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?

If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or, if you prefer to update this information online, please go to www.subaru.com, select Contact Us then select Update Address from the drop down menu.

 

IF YOU NEED FURTHER ASSISTANCE:

To locate the nearest Subaru Dealer you can access our website at www.subaru.com and select “Find a Dealer”.` If you need additional assistance, please contact us directly:

  • E-mail: Go to www.subaru.com and select “Contact Us”.
  • Telephone: 1-800-SUBARU3 (1-800-782-2783)
    Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET.
    Friday between 10:30 a.m. and 5:00 p.m. ET
    Saturday between 9:00 a.m. and 3:30 p.m. ET
  • U.S. Postal mail: Write us at Subaru of America, Inc.
    Attn: CDS Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000.

After you receive a second notice from Subaru informing you that there is a sufficient supply of the anti-corrosion materials and parts to perform this repair, please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.

You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.

Your continued satisfaction with your Subaru is important to us.  Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation.  We sincerely apologize for any inconvenience this matter may cause and upon second notification we urge you to schedule an appointment as soon as possible to have this repair performed.

Sincerely,

Subaru of America, Inc.

 

Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

A subsidiary of Fuji Heavy Industries Ltd.

 

OWNER NOTIFICATION LETTER (LEGACY AND OUTBACK)

IMPORTANT SAFETY RECALL

This notice applies to the VIN identified in the address section printed below.

Subaru Recall Campaign WQK-47

NHTSA Recall No. 14V-311

July 2014

 

Dear Subaru Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 20052009 Subaru Legacy and Outback models currently or formerly registered in at least one of the following states and the District of Columbia:

Connecticut Maine New Hampshire Vermont
Delaware Maryland New Jersey  West Virginia
District of Columbia Massachusetts New York  Wisconsin
Illinois Michigan Ohio
Indiana Minnesota Pennsylvania
Iowa Missouri Rhode Island

 

DESCRIPTION OF THE SAFETY DEFECT

Subaru has determined that your vehicle may have been manufactured with brake lines that could, over time, corrode if exposed to salt, such as salt used to treat roads in the winter time.

Depending on driving conditions, salt water could splash on the brake lines through a gap in the fuel tank protector, resulting in excessive corrosion of the lines.  Excessive corrosion could eventually cause perforation of a brake line(s) resulting in a brake fluid leak.

 

DESCRIPTION OF THE SAFETY HAZARD

Your vehicle has a dual circuit braking system.  Each circuit works independently and diagonally across the vehicle.  If one circuit of the brake system fails, the other half of the system still works.  Should a brake line corrode to the point of developing a perforation, brake fluid will leak from the line(s) causing the related circuit to eventually lose effectiveness.  In this situation, there would be an increase in the amount of brake pedal travel distance and foot pressure required to slow or stop the vehicle. This might cause the driver to misjudge the amount of brake pedal travel required to achieve the desired stopping distance, increasing the risk of a crash.

 

INSPECTION / REPAIR

Subaru will inspect and test the current condition of your vehicle’s brake lines.  If they are found to be acceptable, anti-corrosion material will be applied to the areas of concern as a preventative measure.  If any of the lines are found to be unacceptable, they will be replaced and anti-corrosion material will be applied to the new brake lines.  These repairs will be performed at no cost to you.

 

THIS RECALL REPLACES AND UPDATES ANY PREVIOUS BRAKE LINE CORROSION RECALLRELATED REPAIRS PERFORMED

This recall replaces and updates Subaru’s previous brake line corrosion recall applicable to some 2005-2009 Legacy and Outback models, issued in May of 2013.  In addition to the repair procedure of the previous recall, this recall includes inspection and treatment of other areas of the brake lines.

IMPORTANT NOTE:  If you already had a previous brake line corrosion recall repair performed on your vehicle, you must also have this recall performed to ensure that all affected areas are acceptable and treated with anti-corrosion material as a preventative measure.

 

WHAT YOU SHOULD DO

You should immediately contact your Subaru retailer (dealer) for an appointment to have the brake lines inspected and repaired as indicated in the “Inspection / Repair” section of this letter.

There are several important precautions you should take until this repair has been performed:

  • If you experience the condition described above while braking, continue to apply steady pressure on the brake pedal until the vehicle comes to a stop. Immediately contact your Subaru retailer for assistance.
  • If you notice fluid leaking from the vehicle, do not operate the vehicle. Immediately contact your Subaru retailer for assistance.
  • If the brake system warning light remains illuminated on the instrument panel with the parking brake fully released, do not operate the vehicle. Immediately contact your Subaru retailer for assistance.
  • Always maintain a safe distance from other vehicles while driving. The normally recommended minimum distance is one car length of space for every 10 mph of speed.
  • As a precautionary measure, it is highly recommended that you use extra care while operating the vehicle in confined areas such as parking lots and while parking your vehicle in a garage, car port or other structure.

 

HOW LONG WILL THE REPAIR TAKE?

The time to inspect the brake lines and apply anti-corrosion material is approximately 12 minutes.  If it is determined that the brake lines require replacement, the total estimated repair time is 7 hours.  However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.  Please present this letter to your Subaru retailer at the time this repair procedure is performed.

 

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR

If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.

Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.

 

Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WQK-47 Recall
P.O. Box 6000, Cherry Hill, NJ 08034-6000

Please send original receipts only and retain a photocopy for your records.  Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.

 

CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?

If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or, if you prefer to update this information online, please go to www.subaru.com, select Contact Us then select Update Address from the drop down menu.

 

IF YOU NEED FURTHER ASSISTANCE:

To locate the nearest Subaru Dealer you can access our website at www.subaru.com and select “Find a Dealer”.

If you need additional assistance, please contact us directly:

  • E-mail: Go to www.subaru.com and select “Contact Us”.
  • Telephone: 1-800-SUBARU3 (1-800-782-2783)
    Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET.
    Friday between 10:30 a.m. and 5:00 p.m. ET
    Saturday between 9:00 a.m. and 3:30 p.m. ET
  • U.S. Postal mail: Write us at Subaru of America, Inc.
    Attn: CDS Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000.

Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.

You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable

Your continued satisfaction with your Subaru is important to us.  Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation.  We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.

Sincerely,

Subaru of America, Inc.

 

Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

A subsidiary of Fuji Heavy Industries Ltd.

 

Download (PDF, 47KB)

 

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