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February 9, 2023 NHTSA CAMPAIGN NUMBER: 23V064000
Wheel detachment while driving can result in a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 23V064
Manufacturer Subaru of America, Inc.
Components WHEELS
Potential Number of Units Affected 1,182
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2023 Solterra vehicles. Improperly tightened hub bolts may loosen and cause the wheels to detach from the vehicle.
Remedy
Owners are advised not to drive their vehicle until the repair has been completed. Dealers will inspect and tighten the hub bolts, if necessary, free of charge. Owner notification letters are expected to mailed March 1, 2023. Owners may contact Subaru’s customer service at 1-844-373-6614. Subaru’s number for this recall is WRE-23.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Subaru has a Recall
DATE: 02/10/23
SUBJECT: Solterra Hub Bolt Torque
REVISED: 02/22/23
NHTSA ID: 23V-064
Subaru of America, Inc. (Subaru) has initiated this new safety recall for certain 2023 model year Solterra vehicles to inspect the hub bolts and, if necessary, retorque them to the proper specification.
Until the inspection/remedy is completed, these vehicles should not be driven.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
The vehicles included in this new safety recall had previously been contained at specific port processing facilities for repair which included the replacement and tightening of the hub bolts before delivery to Subaru retailers. The original hub bolts required replacement, because they had characteristics that could cause them to loosen under certain conditions of vehicle use. A third-party contractor was engaged to perform the repair work.
A certain contractor team did not properly complete the repair procedure resulting in the potential for under-torqued bolts. Data indicates the recall population is limited to a certain contractor team at two port locations; however, out of an abundance of caution, the recall population includes all vehicles repaired at all port locations supported by the third-party contractor.
Under-torqued hub bolts could result in all the hub bolts on a wheel to loosen to the point where they can detach. If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash.
REMEDY
For all potentially affected vehicles, Subaru dealers will inspect the hub bolts and, if necessary, retorque them to the proper specification at no cost to the customer.
Until the inspection/remedy is completed, customers will be instructed not to drive their vehicle and to make arrangements with their Subaru retailer to have the vehicle towed for inspection.
Towing will be provided at no cost to the customer.
AFFECTED VEHICLES
A total of 1,182 U.S. Subaru Solterra vehicles will be affected by this recall, as listed below:
| Model Year | Carline | Production Date Range |
| 2023 | Solterra | March 30, 2022 – June 4, 2022 |
Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information is now available.
RETAILER RESPONSIBILITY
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
- Immediately identified
- Tagged or otherwise marked to prevent their delivery or use prior to repair
- Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
OWNER NOTIFICATION
Subaru will notify affected vehicle owners by first class mail on or about March 1, 2023.
REQUIRED TOOLS:
- A ½ Inch Digital Torque Wrench with a Calibration within 12 months. The Snap On® 1/2” Drive TechAngle® Electronic Torque Wrench (15–300 ft-lb) is shown below as an example.
- If wheel removal and installation is required, a wheel stud pilot pin can be used to help prevent the wheel from falling and prevent damage or injury. A recommended wheel stud pilot pin set can be purchased through the Subaru Tools and Equipment site. Solterra requires a 14 X1.50 wheel stud pilot pin. https://www.subaruretailersolutions.com/equipment/product/15828
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
IMPORTANT NOTE: This procedure requires a total of three (3) torque checks. An initial check at 90 ft-lbs to see if additional inspection is required followed by two (2) different patterns (star and circular) of 103 ft-lbs. Every wheel bolt should receive a total of three (3) torque checks to complete the recall with a final torque of 103 ft-lbs.
STEP 1: Mark every bolt and wheel using a water-based paint marker or waxed pen so any movement of the bolt will be visible. Ensure you mark both the bolt and wheel in a straight line, so any change can be identified after torque is applied to the bolt.
STEP 2: Using a Digital Torque Wrench, set the torque wrench to 90 ft-lbs (122 Nm). CAREFULLY torque ALL wheel bolts on ALL wheels in the pattern shown below.
STEP 3: Inspect each wheel bolt identification mark for a deviation from the identification mark on the wheel. If any of the wheel bolts required tightening or showed movement based on the marks, before reaching a torque value of 90 ft-lb (122 Nm), mark the bolt head using a water-based paint marker or waxed pen.
CAUTION: DO NOT allow the vehicle to move while performing this procedure. Vehicle movement may cause an inaccurate torque result.
Did any of the wheel bolts move before reaching a torque of 90 ft-lbs (122 Nm).?
YES – Proceed to STEP 4.
NO – Proceed to STEP 7.
STEP 4: Remove each affected bolt one at a time and inspect the wheel and bolt for any signs of damage, reinstalling and torquing each bolt to 103 ft-lbs. after each inspection detailed in the following Steps. See the example images below.
STEP 5: Is there any damage detected on any of the affected wheel(s)?
YES – Replace the affected wheel(s) and the associated bolt(s) and proceed to STEP 7.
NO – Proceed to STEP 6.
STEP 6: Is there any damage detected on the affected bolt(s)? Check for damage to the O-ring or to the conical washer or threads would indicate a need to replace the bolt(s).
YES – Replace the affected bolt(s) and proceed to STEP 7.
NO – Proceed to STEP 7.
IMPORTANT NOTE: When wheel or bolt replacement is required, a detailed QMR (Quality Monitoring Report) with clear photos MUST be submitted for claim approval, the following must be added to the QMR:
- An itemized list of each part and quantity that requires replacement.
- Pictures identifying each individual wheel or bolt that has damage.
*Pictures of bolts can be combined if the failure can be identified on each bolt in the picture, but each failed bolt on the replacement parts list must be pictured. (Example: When requesting 5 bolts, there must be a picture of 5 bolts)
- -VOR Order Number.
STEP 7: Adjust the Digital torque wrench to 103 ft-lbs (140 Nm).
CAREFULLY torque ALL wheel bolts in a star pattern to 103 ft-lbs (140 Nm). as shown below.
NOTE:
- Follow the tightening order as shown in the illustration below
- The number 1 bolt is always closest to the air valve and the movement is clockwise • Do Not continue to tighten the bolt once the torque is reached
STEP 8: CAREFULLY torque ALL wheel bolts to 103 ft-lbs (140 Nm) a second time in a clockwise circular pattern starting at the bolt closest to the air valve. This procedure will confirm the proper torque value has been reached.
NOTE: DO NOT allow the vehicle to move while performing this procedure. Vehicle movement may cause an inaccurate torque result.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com.
Mobile Service:
The torque procedures outlined in this campaign can be performed by mobile technicians. If any further work is required such as wheel or bolt replacement, the vehicle must be transported to a retailer for further completion of the campaign.
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru Safety Recall WRE-23
NHTSA Recall ID 23V-064
February 2023
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Solterra vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
The hub bolts that attach the wheels to your vehicle may have been under-torqued prior to delivery to the Subaru dealership where you purchased or leased your vehicle. Under-torqued hub bolts could loosen to the point where the wheels could detach.
If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash.
WHAT SUBARU WILL DO
Subaru will inspect the hub bolts on your vehicle and, if necessary, retorque them to the proper specification at no cost to you.
WHAT YOU SHOULD DO
Please do not drive your car until this recall repair has been performed by an authorized Subaru retailer.
You should contact any authorized Subaru retailer (dealer) to have your vehicle towed to them for this recall repair, at no cost to you. For your convenience, your retailer may provide you with a loaner or rental vehicle at no cost until the repair can be performed.
If you prefer to make alternative arrangements for having your vehicle towed to your retailer, you may contact the Subaru Roadside Assistance Program at 1-800-261-2155.
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair is less than 30 minutes. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time for scheduling purposes.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links” menu.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below:
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRE-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wre23.service-campaign.com.
If you need additional assistance, please contact us directly:
- By e-mail: Go to www.subaru.com and select “Customer Support”
- By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
- By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa. dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Chronology :
January 19, 2023 – A Technical Report was issued for a vehicle found with significantly loose bolts on the left front and left rear wheels discovered during a pre-delivery inspection. Subaru immediately began investigating the vehicle repair history.
January 19 – February 3, 2023 – Subaru confirmed the subject vehicle was repaired at a specific port in California by a third-party contractor. Subaru’s investigation included torque inspection for vehicles repaired at all port operations, confirmation of torque wrench calibration used during port facility repairs and interviewing of technicians
regarding the repair procedure followed at each port location. The investigation confirmed there were no concerns with the torque wrenches used for these repairs. Torque inspections found additional occurrences at the original port and one other port. All occurrences found were from the same third-party contractor team.
February 6, 2023 – The information obtained during the investigation indicates the potentially affected vehicle population is limited to repairs completed by a certain contractor team at two port locations; however, out of an abundance of caution, Subaru decided to recall all vehicles repaired at all port locations supported by the third-party contractor. There is one Technical Reports and zero warranty claims that relate or may relate to this condition. Subaru is not aware of any crashes or injuries that relate or may relate to this condition.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| SUBARU | SOLTERRA | 2023 |
8 Associated Documents
Recall Acknowledgement
RCAK-23V064-3477.pdf 645.763KB
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Defect Notice 573 Report
RCLRPT-23V064-7739.PDF 215.521KB
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Remedy Instructions and TSB
RCRIT-23V064-3333.pdf 2835.751KB
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Subaru – Subarunet Announcement – February 2023
RCMN-23V064-3573.pdf 1004.803KB
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Remedy Instructions and TSB
RCRIT-23V064-0562.pdf 990.319KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-23V064-2896.pdf 197.352KB
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Subaru – Subarunet Announcement – February 2023
RCMN-23V064-2988.pdf 190.882KB
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Recall Quarterly Report #4, 2023-4
RCLQRT-23V064-7876.PDF 211.562KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V064&docType=RCL
NHTSA ID Number: 10232219
Manufacturer Communication Number: WRE-23R
Summary
Subaru of America, Inc. (Subaru) has initiated this new safety recall for certain 2023 model year Solterra vehicles to inspect the hub bolts and, if necessary, retorque them to the proper specification.
1 Associated Document
Manufacturer Communications
NUMBER: WRE-23R
DATE: 02/10/23
REVISED: 02/22/23
NHTSA ID: 23V-064
https://www.nhtsa.gov/recalls?nhtsaId=10232219
MC-10232219-0001.pdf 990.319KB
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NHTSA ID Number: 10232216
Manufacturer Communication Number: SubaruNet Announ
Summary
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2023 model year Solterra vehicles to inspect the hub bolts and, if necessary, retorque them to the proper specification.
1 Associated Document
Manufacturer Communications
Date: February 21, 2023
UPDATE Safety Recall: WRE-23 Solterra Hub Bolt Torque
https://www.nhtsa.gov/recalls?nhtsaId=10232216
MC-10232216-0001.pdf 186.862KB
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NHTSA ID Number: 10232228
Manufacturer Communication Number: SubaruNet Announ
Summary
UPDATE Safety Recall: WRE-23 Solterra Hub Bolt Torque.
1 Associated Document
Manufacturer Communications
Date: February 10, 2023
New Safety Recall: WRE-23 Solterra Hub Bolt Torque
https://www.nhtsa.gov/recalls?nhtsaId=10232228
MC-10232228-0001.pdf 186.698KB
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- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
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- Accessories included: 1/2" Drive 5" long Extension Bar and 1/2" Drive to 3/8" Drive Reducer
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
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- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
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- 【Quick Torque Setting】: Simple and fast torque setting, pull down the locking knob and hold it down to rotate to the torque you need. Release the hand and the locking knob will automatically rebound to lock the torque value. And the designer referred to the appearance of the flashlight handle and designed a non slip and labor-saving knurled handle, making it more comfortable and easy to hold when using.
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- 【Safe & Reliable】 When the 1/2 torque wrench reaches the preset torque value, it makes a clear "click" sound, accompanied by an obvious hand vibration that reminds you no longer to apply force, prevent damage caused. 72-tooth reversible ratchet head, it can be used both clockwise and counterclockwise directions.
- 【Quick Release Button】 This 3/8 torque wrench has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. It is more convenient to use. The torque wrench is made of CR-MO with a higher hardness.
- 【Easy to Set】First pull down the locking knob and hold it down and then start setting the desired torque value. Release the hand and the locking knob will automatically rebound to lock the torque value. If you do not use, please set the torque key to the minimal torque value.
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- PORTABILITY: Torque wrench 1/2 inch drive has a durable case for portability or storage
- ADDED COMFORT: Bi-material handle for comfort and grip of the 1/2 torque wrench
- HASSLE FREE USE: Locking feature adjusts quick and easily for hassle free use
- QUICK IDENTIFICATION: Scales stamped into housing showing inch and metric torque settings
- Meets or Exceeds ASME Specifications
- Includes 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
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- Includes 1-pc. 1/4 in. drive micrometer torque wrench (20-200 in.-lb.) with storage case and product manual; 1-pc. 3/8 in. drive micrometer torque wrench (10-80 ft.-lb.) with storage case and product manual; 1-pc. 1/2 in. drive micrometer torque wrench (25-250 ft.-lb.) with storage case and product manual
- Wrenches emit a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet heads drive in both directions and measure torque in clockwise direction
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- 50Pcs Master Bike Tool: This kit includes a 1/4" drive torque wrench and comprehensive bit sockets: Hex 2-10, Torx 8-40, 6 Point 4mm-15mm, Pozi PZ0-PZ3, Slotted SL4 SL8, Robertson Square S1 S2 S3. Adapters: 1/4" to 3/8" Adapter, 1/4" Bit Holder, 1/4" Universal Joint, 1/4" Bit Adapter, 1/4" Drill Adapter, and 4-inch Extension Bar. Comes with a protective storage case.
- ± 3% High Precision: Accuracy error within ±3%, dual torque range scale of 10-220 lbf.in/1-24.9 nm, with 1 in.lb (0.1nm) micro-adjustment. Each bike torque wrench includes a calibration certificate with a traceable serial number. This inch pound torque wrench ensures that bolts and nuts are tightened to the correct torque, preventing damage from over-tightening.
- Reliable Click-Stop, No More Guess: Simply listen for the reassuring "Click" or feel it through the wrench handle when you've reached the pre-set torque value. This signals you to stop applying force, ensuring your items are safe and secure.
- 72-Tooth and Quick Release: Featuring a reversible 72 teeth ratchet head, this small torque wrench allows for dual directions with ease. The quick-release button ensures a secure fit and rapid socket swapping. Various bit sockets and 1/4 inch drive adapters provides great compatibility.
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Last update on 2024-04-07 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Bulletin Number: WRE-23R; Revised: 02/22/23 Page 1 of 12
PRODUCT CAMPAIGN BULLETIN
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is ISO 14001 Compliant
ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations.
APPLICABILITY: 2023 MY Solterra SUBJECT: Solterra Hub Bolt Torque
NUMBER: WRE-23R
DATE: 02/10/23 REVISED: 02/22/23 NHTSA ID: 23V-064 Subaru of America, Inc. (Subaru) has initiated this new safety recall for certain 2023 model year
Solterra vehicles to inspect the hub bolts and, if necessary, retorque them to the proper specification. Until the inspection/remedy is completed, these vehicles should not be driven. DESCRIPTION OF THE DEFECT AND SAFETY RISK
The vehicles included in this new safety recall had previously been contained at specific port processing facilities for repair which included the replacement and tightening of the hub bolts before delivery to Subaru retailers. The original hub bolts required replacement, because they had characteristics that could cause them to loosen under certain conditions of vehicle use. A third-party contractor was engaged to perform the repair work.
A certain contractor team did not properly complete the repair procedure resulting in the potential for under-torqued bolts. Data indicates the recall population is limited to a certain contractor team at two port locations; however, out of an abundance of caution, the recall population includes all vehicles repaired at all port locations supported by the third-party contractor.
Under-torqued hub bolts could result in all the hub bolts on a wheel to loosen to the point where they can detach. If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash. REMEDY
For all potentially affected vehicles, Subaru dealers will inspect the hub bolts and, if necessary, retorque them to the proper specification at no cost to the customer.
Until the inspection/remedy is completed, customers will be instructed not to drive their vehicle and to make arrangements with their Subaru retailer to have the vehicle towed for inspection. Towing will be provided at no cost to the customer.
ATTENTION: GENERAL MANAGER 🞏 PARTS MANAGER 🞏 CLAIMS PERSONNEL 🞏 SERVICE MANAGER 🞏
IMPORTANT – All
Service Personnel Should Read and Initial in the boxes provided, right.
© 2023 Subaru of America, Inc. All rights reserved. AFFECTED VEHICLES
A total of 1,182 U.S. Subaru Solterra vehicles will be affected by this recall, as listed below: Model Year
2023 Carline
Solterra Production Date Range
March 30, 2022 – June 4, 2022 Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information is now available. RETAILER RESPONSIBILITY Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. OWNER NOTIFICATION
Subaru will notify affected vehicle owners by first class mail on or about March 1, 2023. REQUIRED TOOLS:
• A ½ Inch Digital Torque Wrench with a Calibration within 12 months. The Snap On® 1/2” Drive
TechAngle® Electronic Torque Wrench (15–300 ft-lb) is shown below as an example. Continued…
Bulletin Number: WRE-23R; Revised: 02/22/23 Page 2 of 12 • If wheel removal and installation is required, a wheel stud pilot pin can be used to help prevent the wheel from falling and prevent damage or injury. A recommended wheel stud pilot pin set can be purchased through the Subaru Tools and Equipment site. Solterra requires a 14 X1.50 wheel stud pilot pin.
https://www.subaruretailersolutions.com/equipment/product/15828 SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs. IMPORTANT NOTE: This procedure requires a total of three (3) torque checks. An initial check at 90 ft-lbs to see if additional inspection is required followed by two (2) different patterns (star and circular) of 103 ft-lbs. Every wheel bolt should receive a total of three (3) torque checks to complete the recall with a final torque of 103 ft-lbs.
STEP 1: Mark every bolt and wheel using a water-based paint marker or waxed pen so any movement of the bolt will be visible. Ensure you mark both the bolt and wheel in a straight line, so any change can be identified after torque is applied to the bolt. Continued…
Bulletin Number: WRE-23R; Revised: 02/22/23 Page 3 of 12 STEP 2: Using a Digital Torque Wrench, set the torque wrench to 90 ft-lbs (122 Nm).
CAREFULLY torque ALL wheel bolts on ALL wheels in the pattern shown below. STEP 3: Inspect each wheel bolt identification mark for a deviation from the identification mark on the wheel. If any of the wheel bolts required tightening or showed movement based on the marks, before reaching a torque value of 90 ft-lb (122 Nm), mark the bolt head using a water-based paint marker or waxed pen.
CAUTION: DO NOT allow the vehicle to move while performing this procedure. Vehicle
movement may cause an inaccurate torque result. Did any of the wheel bolts move before reaching a torque of 90 ft-lbs (122 Nm).?
YES – Proceed to STEP 4.
NO – Proceed to STEP 7. Continued…
Bulletin Number: WRE-23R; Revised: 02/22/23 Page 4 of 12 STEP 4: Remove each affected bolt one at a time and inspect the wheel and bolt for any signs of damage, reinstalling and torquing each bolt to 103 ft-lbs. after each inspection detailed in the following Steps. See the example images below. STEP 5: Is there any damage detected on any of the affected wheel(s)?
YES – Replace the affected wheel(s) and the associated bolt(s) and proceed to STEP 7.
NO – Proceed to STEP 6. STEP 6: Is there any damage detected on the affected bolt(s)? Check for damage to the O-ring or to
the conical washer or threads would indicate a need to replace the bolt(s).
YES – Replace the affected bolt(s) and proceed to STEP 7.
NO – Proceed to STEP 7. IMPORTANT NOTE: When wheel or bolt replacement is required, a detailed QMR (Quality Monitoring Report) with clear photos MUST be submitted for claim approval, the following must be added to the QMR:
• An itemized list of each part and quantity that requires replacement. • Pictures identifying each individual wheel or bolt that has damage.
*Pictures of bolts can be combined if the failure can be identified on each bolt in the picture, but each failed bolt on the replacement parts list must be pictured. (Example: When requesting 5 bolts, there must be a picture of 5 bolts)
• -VOR Order Number. Continued…
Bulletin Number: WRE-23R; Revised: 02/22/23 Page 5 of 12 STEP 7: Adjust the Digital torque wrench to 103 ft-lbs (140 Nm).
CAREFULLY torque ALL wheel bolts in a star pattern to 103 ft-lbs (140 Nm). as shown below. NOTE:
• Follow the tightening order as shown in the illustration below
• The number 1 bolt is always closest to the air valve and the movement is clockwise
• Do Not continue to tighten the bolt once the torque is reached STEP 8: CAREFULLY torque ALL wheel bolts to 103 ft-lbs (140 Nm) a second time in a clockwise circular pattern starting at the bolt closest to the air valve. This procedure will confirm the proper torque value has been reached. NOTE: DO NOT allow the vehicle to move while performing this procedure. Vehicle movement
may cause an inaccurate torque result. SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. Continued…
Bulletin Number: WRE-23R; Revised: 02/22/23 Page 6 of 12 CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com. Labor Description INSPECT/TORQUE ALL WHEEL BOLTS INSPECTION/TORQUE – REPLACE ONE OR ALL WHEEL BOLT
INSPECT/ TORQUE – REPLACE ONE OR ALL WHEEL BOLT, ONE WHEEL R&R
INSPECT/ TORQUE – REPLACE ONE OR ALL WHEEL BOLT, TWO WHEEL R&R
INSPECT/ TORQUE – REPLACE ONE OR ALL WHEEL BOLT, THREE WHEEL R&R
INSPECT/ TORQUE – REPLACE ONE OR ALL WHEEL BOLT, FOUR WHEEL R&R Labor Operation # A113-130 A113-139 A113-146 A113-147 A113-148 A113-149 Labor Time .2 .4 0.7 1.0 1.3 1.6 Fail Code WRE-23 Mobile Service:
The torque procedures outlined in this campaign can be performed by mobile technicians. If any further work is required such as wheel or bolt replacement, the vehicle must be transported to a retailer for further completion of the campaign. Rental for remote inspection
When performing the inspection remotely, SOA will allow a $50 reimbursement of one SSLP/CPO per day, per technician, when completing multiple mobile recall inspections. Rental used for remote inspection should be submitted as Policy Adjustment and should NOT be included when submitting the recall claim. Please carefully review the information below to regarding how to submit a Policy Adjustment claim for a CPO or SSLP vehicle used by a Technician. CPO Rental Reimbursement for remote inspection
When a CPO vehicle is being used for a remote inspection, a Repair Order should be opened for the CPO VIN for the day in use. Service Manager, Service Director or their designee must sign repair order in lieu of a customer signature. Record VINs repaired while using the CPO vehicle. The CPO vehicle will be reimbursed at $50 per day, once per day. Fuel is not included. Please use the guide below when submitting your claim:
• VIN: The claim should be entered using the CPO VIN used by the technician.
• Claim Type: Policy Adjustment
• Alternate Transportation: Enter $50 in Alternate Transportation area in the claim. Continued…
Bulletin Number: WRE-23R; Revised: 02/22/23 Page 7 of 12 • Claim Specific Data: SOA Amount field= enter $50
Customer Last name: enter CPO Customer Zip Code- use retailer zip code
• Claim Notes: The claim notes must include the RO#, Job, VIN and Recall Claim ID for each
customer inspection completed that day. • Please use the labor operation and fail code information below: Claim Type Labor Operation # Labor Description Labor Time Fail Code Policy Adjustment A101-102 Rental Only 0.0 RNT-00 NOTE: If wheel and/or bolt replacement is found to be required upon inspection, towing should be set up to get the vehicle into the retailer for parts replacement. While the retailer can work with the customer to provide a loaner vehicle, a CPO vehicle cannot be used by a customer as a loaner vehicle. SSLP Rental Reimbursement for remote inspection
When a SSLP vehicle is being used for a remote inspection, a Repair Order should be opened for the SSLP VIN for the day in use. Service Manager, Service Director or their designee must sign repair order in lieu of a customer signature. Record VINs repaired while using the SSLP vehicle. The SSLP vehicle will be reimbursed at $50 per day, once vehicle per day. Fuel is not included. Please use the guide below when submitting your claim:
• VIN: The claim should be entered using the SSLP VIN used by the Technician.
• Claim Type: Policy Adjustment
• Alternate Transportation: Enter $50 in Alternate Transportation area in the claim.
• Claim Specific Data: SOA Amount field= enter $50
Customer Last name: enter SSLP Customer Zip Code- use retailer zip code
• Claim Notes: The claim notes must include the RO#, Job, VIN and Recall Claim ID for each
customer inspection completed that day. • Please use the labor operation and fail code information below: Claim Type
Policy Adjustment Labor Operation #
A101-102 Labor Description
Rental Only Labor Time
0.0 Fail Code
RNT-00 NOTE: If wheel and/or bolt replacement is found to be required upon inspection, towing should be set up to get the vehicle into the retailer for parts replacement. While the retailer can work with the customer to provide a loaner vehicle, a CPO vehicle cannot be used by a customer as a loaner vehicle.
Continued…
Bulletin Number: WRE-23R; Revised: 02/22/23 Page 8 of 12 Please be aware of the following SSLP Administration Requirements under this Program:
• An SSLP Service loaner contract must be opened in WebDrive when a retailer is using it for remote inspection or when left with a customer to be used when additional repair is necessary.
• Customers must sign SSLP loaner contract for any SSLP vehicles left in their possession.
• Each Service loaner contract opened and closed will count towards overall SSLP retailer
incentive utilization and individual vin utilization.
• The retailer must utilize Subaru SSLP vehicles; rental units from outside rental companies (ie: Enterprise, Hertz, etc.) are not eligible for the $50 per day reimbursement. IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs. Bulletin Number: WRE-23R; Revised: 02/22/23 Page 9 of 12 IMPORTANT SAFETY RECALL
This notice applies to the VIN below Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com Subaru Safety Recall WRE-23 NHTSA Recall ID 23V-064
February 2023 Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Solterra vehicles.
You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE DEFECT AND SAFETY RISK
The hub bolts that attach the wheels to your vehicle may have been under-torqued prior to delivery to the Subaru dealership where you purchased or leased your vehicle. Under-torqued hub bolts could loosen to the point where the wheels could detach.
If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash. WHAT SUBARU WILL DO
Subaru will inspect the hub bolts on your vehicle and, if necessary, retorque them to the proper
specification at no cost to you. WHAT YOU SHOULD DO
Please do not drive your car until this recall repair has been performed by an authorized Subaru retailer.
You should contact any authorized Subaru retailer (dealer) to have your vehicle towed to them for this recall repair, at no cost to you. For your convenience, your retailer may provide you with a loaner or rental vehicle at no cost until the repair can be performed.
If you prefer to make alternative arrangements for having your vehicle towed to your retailer, you
may contact the Subaru Roadside Assistance Program at 1-800-261-2155. HOW LONG WILL THE REPAIR TAKE?
The time required for this repair is less than 30 minutes. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time for scheduling purposes. OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links” menu. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below: Subaru of America, Inc.
Customer Advocacy Department, Attention: WRE-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877 Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wre23.service-campaign.com. If you need additional assistance, please contact us directly:
• By e-mail: Go to www.subaru.com and select “Customer Support”
• By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
• By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877 A subsidiary of SUBARU CORPORATION
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.
dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.
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Subaru of America, Inc.
P.O. Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Solterra vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
The hub bolts that attach the wheels to your vehicle may have been under-torqued prior to delivery to the Subaru dealership where you purchased or leased your vehicle. Under-torqued hub bolts could loosen to the point where the wheels could detach.
If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash.
WHAT SUBARU WILL DO
Subaru will inspect the hub bolts on your vehicle and, if necessary, retorque them to the proper specification at no cost to you.
WHAT YOU SHOULD DO
Please do not drive your car until this recall repair has been performed by an authorized Subaru retailer.
You should contact any authorized Subaru retailer (dealer) to have your vehicle towed to them for this recall repair, at no cost to you. For your convenience, your retailer may provide you with a loaner or rental vehicle at no cost until the repair can be performed.
If you prefer to make alternative arrangements for having your vehicle towed to your retailer, you may contact the Subaru Roadside Assistance Program at 1-800-261-2155.
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair is less than 30 minutes. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time for scheduling purposes.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links” menu.
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru Safety Recall WRE-23
NHTSA Recall ID 23V-064
February 2023
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below:
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRE-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wre23.service-campaign.com.
If you need additional assistance, please contact us directly:
• By e-mail: Go to www.subaru.com and select “Customer Support”
• By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
• By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/
nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.
a subsidiary of Subaru Corporation
**************************************************************************************************************
Subarunet Announcement To: All Subaru Retailers
From: Subaru of America, Inc. Date: February 10, 2023
New Safety Recall: WRE-23 Solterra Hub Bolt Torque Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2023 model year Solterra vehicles to inspect the hub bolts and, if necessary, retorque them to the proper specification. Until the inspection/remedy is completed, these vehicles should not be driven. Description of the Defect and Safety Risk
The vehicles included in this new safety recall had previously been contained at specific port processing facilities for repair which included the replacement and tightening of the hub bolts before delivery to Subaru retailers. The original hub bolts required replacement, because they had characteristics that could cause them to loosen under certain conditions of vehicle use. A third-party contractor was engaged to perform the repair work. A certain contractor team did not properly complete the repair procedure resulting in the potential for under-torqued bolts. Data indicates the recall population is limited to a certain contractor team at two port locations; however, out of an abundance of caution, the recall population includes all vehicles repaired at all port locations supported by the third-party contractor. Under-torqued hub bolts could result in all the hub bolts on a wheel to loosen to the point where they can detach. If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash. Remedy
For all potentially affected vehicles, Subaru dealers will inspect the hub bolts and, if necessary, retorque them to the proper specification at no cost to the customer. Until the inspection/remedy is completed, customers will be instructed not to drive their vehicle and to make arrangements with their Subaru retailer to have the vehicle towed for inspection. Towing will be provided at no cost to the customer. Affected Vehicles
A total of 1,182 U.S. Subaru Solterra vehicles will be affected by this recall, as listed below:
Model Year 2023
Carline Solterra
Production Date Range March 30, 2022 -June 4, 2022 Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information is now available. Service, Parts, and Claim Instructions
For detailed service, parts, and claim instructions, please refer to the WRE-23 Product Campaign Bulletin will be available on STIS early next week. Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
Owner Notification
Subaru will notify affected vehicle owners by first class mail on or about March 1, 2023.
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Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: February 21, 2023
UPDATE Safety Recall: WRE-23 Solterra Hub Bolt Torque
Owner Notification
Subaru will notify affected vehicle owners by first class mail on February 21, 2023.
Retailers should continue to proactively reach out to their affected customers. As a reminder, retailers may access their open affected VIN list for any recall or campaign on subarunet.com, under Recalls & Campaigns/Recall Affected VIN List.
The Subaru Recall Concierge outbound calling team will also call affected owners with phone numbers on file with Subaru, to assist them with scheduling this repair. Please note that this outreach will be performed at no charge on behalf of all retailers even if the retailer is not enrolled in the Recall Concierge program.
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2023 model year Solterra vehicles to inspect the hub bolts and, if necessary, retorque them to the proper specification.
Until the inspection/remedy is completed, these vehicles should not be driven.
Description of the Defect and Safety Risk
The vehicles included in this new safety recall had previously been contained at specific port processing facilities for repair which included the replacement and tightening of the hub bolts before delivery to Subaru retailers. The original hub bolts required replacement, because they had characteristics that could cause them to loosen under certain conditions of vehicle use. A third-party contractor was engaged to perform the repair work.
A certain contractor team did not properly complete the repair procedure resulting in the potential for under-torqued bolts. Data indicates the recall population is limited to a certain contractor team at two port locations; however, out of an abundance of caution, the recall population includes all vehicles repaired at all port locations supported by the third-party contractor.
Under-torqued hub bolts could result in all the hub bolts on a wheel to loosen to the point where they can detach. If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash.
Remedy
For all potentially affected vehicles, Subaru dealers will inspect the hub bolts and, if necessary, retorque them to the proper specification at no cost to the customer.
Until the inspection/remedy is completed, customers will be instructed not to drive their vehicle and to make arrangements with their Subaru retailer to have the vehicle towed for inspection. Towing will be provided at no cost to the customer.
Affected Vehicles
A total of 1,182 U.S. Subaru Solterra vehicles will be affected by this recall, as listed below:
Model Year
Carline
Production Date Range
2023
Solterra
March 30, 2022 – June 4, 2022
Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information is now available.
Service, Parts, and Claim Instructions
For detailed service, parts, and claim instructions, please refer to the WRE-23 Product Campaign Bulletin on STIS.
Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-064
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Subaru of America, Inc. FEB 09, 2023 NHTSA Recall No. : 23V-064 Manufacturer Recall No. : WRE-23 Manufacturer Information :
Manufacturer Name : Subaru of America, Inc.
Address : One Subaru Drive
Camden NJ 08103 Company phone : 844-373-6614
Population :
Number of potentially involved : 1,182 Estimated percentage with defect : 2 %
Vehicle Information : Vehicle 1 : 2023-2023 Subaru Solterra Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : -Description of the issue: The subject vehicles are equipped with wheels attached to the vehicle with certain hub bolts. These vehicles had been contained at specific port processing facilities for repair which included the replacement and tightening of the hub bolts before delivery to retailers. These original hub bolts required replacement, because they had characteristics that could cause them to loosen under certain conditions of vehicle use. A third-party contractor was engaged to perform the repair work. A certain contractor team did not properly complete the repair procedure resulting in the potential for significantly under-torqued bolts. -The basis for how the recall population was determined: Data indicates the recall population is limited to a certain contractor team at two port locations; however, out of an abundance of caution, the recall population includes all vehicles repaired at all port locations supported by the third-party contractor. -How the recalled products differ from products that were not included in the recall: Vehicles without the original hub bolt concern and vehicles repaired at other facilities are not affected. The recall population includes certain 2023 model year Solterra vehicles. The number of potentially affected Solterra vehicles is 1,182.
Production Dates : MAR 30, 2022 – JUN 04, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-064 Page 2 Description of Defect :
Description of the Defect : The subject vehicles are equipped with wheels attached to the vehicle with certain hub bolts. These vehicles had been contained at specific port processing facilities for repair which included the replacement and tightening of the hub bolts before delivery to retailers. These original hub bolts required replacement, because they had characteristics that could cause them to loosen under certain conditions of vehicle use. A third-party contractor was engaged to perform the repair work. A certain contractor team did not properly complete the repair procedure resulting in the potential for significantly under- torqued bolts. Data indicates the recall population is limited to a certain contractor team at two port locations; however, out of an abundance of caution, the recall population includes all vehicles repaired at all port locations supported by the third-party contractor.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : This could result in all the hub bolts on a wheel to loosen to the point where they can detach. If a wheel detaches from the vehicle while driving, it could result in a loss of vehicle control, increasing the risk of a crash.
Description of the Cause : A certain contractor team did not properly complete the repair procedure resulting in the potential for significantly under-torqued bolts. Data indicates the recall population is limited to a certain contractor team at two port locations; however, out of an abundance of caution, the recall population includes all vehicles repaired at all port locations supported by the third-party contractor. Identification of Any Warning
that can Occur : A rattle, popping or knocking noise may be heard while driving. Involved Components : Component Name 1 : BOLT KIT HUB Component Description : Hub Bolt Kit Component Part Number : 0400232142 Supplier Identification : Component Manufacturer
Name : Subaru Address : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-064 Page 3 NR
Country : NR Chronology :
January 19, 2023 – A Technical Report was issued for a vehicle found with significantly loose bolts on the left front and left rear wheels discovered during a pre-delivery inspection. Subaru immediately began investigating the vehicle repair history.
January 19 – February 3, 2023 – Subaru confirmed the subject vehicle was repaired at a specific port in California by a third-party
contractor. Subaru’s investigation included torque inspection for vehicles repaired at all port operations, confirmation of torque wrench calibration used during port facility repairs and interviewing of technicians regarding the repair procedure followed at each port location. The investigation confirmed there were no concerns with the torque wrenches used for these repairs. Torque inspections found additional occurrences at the original port and one other port. All occurrences found were from the same third-party contractor team. February 6, 2023 – The information obtained during the investigation indicates the potentially affected vehicle population is limited to repairs completed by a certain contractor team at two port locations; however, out of an abundance of caution, Subaru decided to recall all vehicles repaired at all port locations supported by the third-party contractor. There is one Technical Reports and zero warranty claims that relate or may relate to this condition. Subaru is not aware of any crashes or injuries that relate or may relate to this condition. Description of Remedy :
Description of Remedy Program : For all potentially affected vehicles, Subaru dealers will inspect the hub
bolts and, if necessary, retorque to the specification at no cost to the customer. Until the inspection/remedy is completed, customers will be instructed not to drive their vehicle and to make arrangements with their Subaru dealer to have the vehicle towed for inspection. Towing will be offered at no cost to the customer. Subaru estimates that all potentially affected vehicles are still under original warranty, but if there are any exceptions, Subaru will provide reimbursement to owners for repairs according to the general plan submitted in May 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Not Applicable Not Applicable Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-064
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Owner notification will occur within 60 days and is planned to begin on
or about March 1, 2023. Dealer notification is scheduled to begin on or about February 10, 2023.
Planned Dealer Notification Date : FEB 10, 2023 – FEB 10, 2023
Planned Owner Notification Date : MAR 01, 2023 – MAR 01, 2023
* NR – Not Reported
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