Discontinuation of SUBARU STARLINK service or STARLINK service Sunset

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NHTSA ID Number: 10233902

Manufacturer Communication Number: 15-307-23

Summary

This Service Information Bulletin provides notification, that SUBARU STARLINK service is being discontinued by the end of March 2023. ( This bulletin is for models with Denso Ten DTEN/Fujitsu Ten FTEN/Clarion (Gen2), Harman Head Unit (Gen3) and DENSO CP1.0/CP1.5 Cockpit Control Unit (Gen4)).

 


NUMBER: 15-307-23
DATE:  03/20/23

APPLICABILITY: Models with Denso Ten DTEN / Fujitsu Ten FTEN /Clarion (Gen2), Harman Head Unit (Gen3) and DENSO CP1.0 / CP1.5 Cockpit Control unit (Gen4)
SUBJECT: Discontinuation of SUBARU STARLINK service or STARLINK service Sunset

 

INTRODUCTION:

This Service Information Bulletin provides notification, that SUBARU STARLINK service is being discontinued by the end of March 2023. The customer notification has been displayed onto the SUBARU STARLINK smartphone application from 12/12/2022.

SERVICE INFORMATION:

 

Figure 1. SUBARU STARLINK smartphone application “HOME” screen

 

The SUBARU STARLINK service should not be confused with the “My Subaru” application which controls the Telematics features of the vehicle.  The “My Subaru” application will continue to function normally.

The schedule for the SUBARU STARLINK service shut down/sunset is shown below:

  • March 6, 2023 => Removal of smartphone apps from Google/Apple app stores
  • March 20, 2023 =>   Complete server shutdown
  • March 31, 2023 =>   Contract with app provider ends

The “SUBARU STARLINK” soft key icon will not be removed from any of the vehicles equipped with it as an option.  This includes models with Denso Ten DTEN / Fujitsu Ten FTEN / Clarion (Gen2), Harman Head Unit (Gen3) and DENSO CP1.0 / CP1.5 Cockpit Control unit (Gen4) equipped vehicles.

The head-unit, or the STARLINK App will then behave as described below, after the STARLINK Service is discontinued.

Vehicle side: When tapping Starlink icon on the Head Unit, the HOME screen notification is displayed as shown below:

 

Figure 3. Denso (Gen 4) error message

 

Figure 4. Denso Ten DTEN / Fujitsu Ten FTEN / Clarion (Gen2) message

 

➢ Smartphone side:

  • When tapping SUBARU STARLINK app on the smartphone, the “NETWORK PROBLEMS” screen is displayed. After selecting “Close”, the message “Services are unavailable” screen is displayed.

 

Figure 5. Smartphone messages after launching SUBARU STARLINK app on the smartphone

 

  • When selecting “APP”, “HOME”, or “MORE” options in the application shell, the user will see a “Services are unavailable” screen or MapCare subscription expiration message.

Figure 6. “APP”, and “HOME” button take you to the Services are unavailable screen

 

Figure 7. “MORE” button shows MapCare subscription expiration message

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
SUBARU SUBARU 9999

 


1 Associated Document

Manufacturer Communications

NUMBER: 15-307-23
DATE: 03/20/23

https://www.nhtsa.gov/recalls?nhtsaId=10233902

MC-10233902-0001.pdf 1035.623KB

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“This site contains affiliate links for which OEMDTC may be compensated”
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UNITOPSCI 1G+32G for Subaru Outback Subaru Legacy Radio 2010-2014 Android 13 Car Stereo 9.7 Inch Vertical Touchscreen Bluetooth GPS Navigation FM/RDS WiFi Mirror Link USB SWC + Backup Camera Mic
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  • 🚘[𝐁𝐥𝐮𝐞𝐭𝐨𝐨𝐭𝐡 & 𝐅𝐌/𝐑𝐃𝐒 𝐑𝐚𝐝𝐢𝐨] for subaru forester navigation system with bluetooth and built-in & external mic (including microphone), support hands-free calling, music playback , voice functions, sync contacts, etc. Stable FM radio with 18 preset stations, manual, semi-automatic, fully automatic channel search. High-quality FM/RDS radio provides channel broadcasting, weather forecast, real-time road conditions.
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  • 🚗【Built-in Carplay & Android Auto】Bulit in Wireless Carplay & Wired Android Auto, support to use smart voice assistant or touch the display, you can get directions, make calls, send and receive messages, and enjoy music etc. A smarter, safer and more fun way to use your phone in the car, and keep you stay focused, connected and entertained.
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Android 12 Car Stereo Car Radio 8-Core 4G+32G for Subaru Forester Impreza WRX 2015-2018 with Wireless Carplay Android Auto 9“ QLED Screen WiFi GPS Navigation Bluetooth 5.0
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Android 13 Car Stereo for Subaru Forester Impreza WRX STi 2016-2018 with Apple Carplay Android Auto,9'' HD Touchscreen Car Radio with Mirror Link WiFi GPS Bluetooth FM/RDS SWC+Rear Camera[2G+32G]
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Android Car Stereo for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012 9 Inch Touchscreen Car Radio with Bluetooth GPS Navigation Mirror Link WiFi HiFi FM RDS with Backup Camera 1G+32G
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[2+64G] Hikity Android Stereo Kit for Subaru Forester WRX Impreza Radio, 9 Inch HD Touchscreen Wireless CarPlay Android Auto Car Radio with GPS Navigation HiFi BT RDS Backup Camera
  • 【Plug and Play】Android head unit works for Subaru Forester 2013-2015, WRX 2013-2015, WRX STI 2013-2015, Subaru Impreza 2012-2014, please check your car model/year/center console shape before purchase. for WRX STI radio with android system, 2G RAM and 64G ROM, ensures excellent and smooth running and response
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Radio Touchscreen with Backup Camera Multimedia Car Audio Support Mirror Link,Bluetooth Caller ID,FM/MP3/MP4/USB/Subwoofer,Aux Input Car Audio Receivers" data-aawp-geotargeting="true"> SaleBestseller No. 9
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  • 【Car Stereo Double Din Inputs】- USB /SD/AUX input. car audio receivers support vast USB, TF Card(Up to 32G) storage equipment, you can download the songs and videos you like into the storage equipment to play. AUX audio input, support external aux(3.5mm plug) to input into the audio, such as navigation, MP3, MP5. Charging function, the USB interfaces are support of cellphones' charging, no worries about having no power. Support Remote Control.
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SIXWIN Android 13 1G+32G Car Stereo for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012 with CarPlay Android Auto 9 Inch Touchscreen with Bluetooth GPS Navigation WiFi HiFi FM SWC Backup Camera
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  • 【Backup Camera & Steering Wheel Control】 The 9 inch touch screen Android car stereo for subaru is equipped with AHD backup camera, help you drive safer and park easier. It also suppports steering wheel control, you can switch songs adjust the volume and answer the phone through the steering wheel, it is very convenient and makes you more focus on driving. Note: If your car is not a basic version, you may need additional wiring harness and canbus to use factory backup camera and swc

Last update on 2024-06-29 / Affiliate links / Images from Amazon Product Advertising API

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