Discontinuation of SUBARU STARLINK service or STARLINK service Sunset

“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA ID Number: 10233902

Manufacturer Communication Number: 15-307-23

Summary

This Service Information Bulletin provides notification, that SUBARU STARLINK service is being discontinued by the end of March 2023. ( This bulletin is for models with Denso Ten DTEN/Fujitsu Ten FTEN/Clarion (Gen2), Harman Head Unit (Gen3) and DENSO CP1.0/CP1.5 Cockpit Control Unit (Gen4)).

 


NUMBER: 15-307-23
DATE:  03/20/23

APPLICABILITY: Models with Denso Ten DTEN / Fujitsu Ten FTEN /Clarion (Gen2), Harman Head Unit (Gen3) and DENSO CP1.0 / CP1.5 Cockpit Control unit (Gen4)
SUBJECT: Discontinuation of SUBARU STARLINK service or STARLINK service Sunset

 

INTRODUCTION:

This Service Information Bulletin provides notification, that SUBARU STARLINK service is being discontinued by the end of March 2023. The customer notification has been displayed onto the SUBARU STARLINK smartphone application from 12/12/2022.

SERVICE INFORMATION:

 

Figure 1. SUBARU STARLINK smartphone application “HOME” screen

 

The SUBARU STARLINK service should not be confused with the “My Subaru” application which controls the Telematics features of the vehicle.  The “My Subaru” application will continue to function normally.

The schedule for the SUBARU STARLINK service shut down/sunset is shown below:

  • March 6, 2023 => Removal of smartphone apps from Google/Apple app stores
  • March 20, 2023 =>   Complete server shutdown
  • March 31, 2023 =>   Contract with app provider ends

The “SUBARU STARLINK” soft key icon will not be removed from any of the vehicles equipped with it as an option.  This includes models with Denso Ten DTEN / Fujitsu Ten FTEN / Clarion (Gen2), Harman Head Unit (Gen3) and DENSO CP1.0 / CP1.5 Cockpit Control unit (Gen4) equipped vehicles.

The head-unit, or the STARLINK App will then behave as described below, after the STARLINK Service is discontinued.

Vehicle side: When tapping Starlink icon on the Head Unit, the HOME screen notification is displayed as shown below:

 

Figure 3. Denso (Gen 4) error message

 

Figure 4. Denso Ten DTEN / Fujitsu Ten FTEN / Clarion (Gen2) message

 

➢ Smartphone side:

  • When tapping SUBARU STARLINK app on the smartphone, the “NETWORK PROBLEMS” screen is displayed. After selecting “Close”, the message “Services are unavailable” screen is displayed.

 

Figure 5. Smartphone messages after launching SUBARU STARLINK app on the smartphone

 

  • When selecting “APP”, “HOME”, or “MORE” options in the application shell, the user will see a “Services are unavailable” screen or MapCare subscription expiration message.

Figure 6. “APP”, and “HOME” button take you to the Services are unavailable screen

 

Figure 7. “MORE” button shows MapCare subscription expiration message

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
SUBARU SUBARU 9999

 


1 Associated Document

Manufacturer Communications

NUMBER: 15-307-23
DATE: 03/20/23

https://www.nhtsa.gov/recalls?nhtsaId=10233902

MC-10233902-0001.pdf 1035.623KB

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“This site contains affiliate links for which OEMDTC may be compensated”
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[2G+64G] Hikity Android 13 Stereo for Subaru Legacy Outback 2010-2014, 9 Inch Touch Screen Wireless Carplay GPS Radio with Android Auto WiFi Bluetooth RDS HiFi Backup Camera
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  • GPS Navigation & Wi-Fi】This Subaru Legacy Outback stereo has built-in offline maps in the HereWeGo app, you can download it with WiFi connection. Online maps are available with Internet. In the play store, you can download more apps or watch YouTube videos
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[2+32G] Android 13 Car Stereo for Subaru Outback Legacy 2010-2014 with Apple Carplay&Android Auto,9 Inch Car Radio with Mirror Link Bluetooth FM/RDS WiFi GPS SWC Dual USB+AHD Backup Camera
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  • Steering Wheel Control &AHD Rear View Camera】: The car radio supports the car steering wheel to remote control the radio panel, including switching songs, switching channels, adjusting volume, answering calls, etc., you can easily complete the operation while driving. Equipped with an AHD rear view camera with a waterproof design, Excellent night vision and 170° ultra-wide field of view. When reversing, the AHD camera reversing image will be automatically displayed on the touch screen.
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Android 12 Car Radio Stereo for Subaru Forester 2002-2007 Wireless CarPlay Android Auto with Bluetooth GPS Navigation
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  • Android 12 System】Android 12 operating system,ensure smooth and fast operation.Provide you with a more comfortable experience and convenient operation.
  • 【Wireless Carplay & Android Auto】You can choose wired connection or wireless connection to Carplay or Android Auto.By connecting your iPhone or Android phones,you can access mobile phone address book,notifaction,message,map navigation,music and so on.
  • GPS Navigation & WiFi】Built in offline North American map.Also support online map,when you connect WiFi you can use the GPS navigation anywhere.By WiFi you can download or delete apps in APP Store,as the same as phone.
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Android 13 Car Stereo for Subaru Forester Impreza WRX STi 2016-2018 with Apple Carplay Android Auto,9'' HD Touchscreen Car Radio with Mirror Link WiFi GPS Bluetooth FM/RDS SWC+Rear Camera[2G+32G]
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  • 【FM/RDS Radio Receiver &Bluetooth 4.2】: With 18 preset storage functions. High-fidelity sound quality, can perfectly reproduce the sound of music or video, bringing you the most authentic sound. The built-in Bluetooth and microphone allow you to make calls, listen to music, navigate maps, and more without hands-free control.Adjustable sound effects, click to enter Sound Effects to adjust and set your favorite sound effects.【Not suitable for Bose speakers

Last update on 2024-04-29 / Affiliate links / Images from Amazon Product Advertising API

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