WRB-23 – Telematics Data Communications Module Reprogramming – 2022-2023 Subaru

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NHTSA ID Number: 10241800

Manufacturer Communication Number: WRB-23R

Summary

Due to an inaccurate internal timer within the telematics data communications module (DCM), STARLINK remote services from the MySubaru app or MySubaru.com including remote engine start (RES), remote door lock/unlock request, remote horn/lights, and vehicle locator will not operate after 388 days from the date that the DCM was activated.

 


NUMBER: WRB-23
DATE: 02/14/23
REVISED: 08/01/23

APPLICABILITY: 2022MY Forester
2022MY WRX
2022-23MY BRZ
SUBJECT: Telematics Data Communications Module Reprogramming

 

REASON FOR THIS SERVICE PROGRAM

Due to an inaccurate internal timer within the telematics data communications module (DCM), STARLINK remote services from the MySubaru app or MySubaru.com including remote engine start (RES), remote door lock/unlock request, remote horn/lights, and vehicle locator will not operate after 388 days from the date that the DCM was activated.

 

AFFECTED VEHICLES

The number of U.S. vehicles included in this service program is 114,460.

Model Year Carline Production date range
2022 Forester September 23, 2021 – October 4, 2022
2022 WRX January 21, 2022 – November 2, 2022
2022-2023 BRZ September 2, 2021 – October 3, 2022

Not all vehicles in the production date range listed above may be included in this service program.  Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information is now available.

Please note that this service program replaces technical service bulletin TSB 15-306-22, and involves the same procedure described in that bulletin. Based on warranty claim history information at the time of this announcement, VINs showing that repair were not included in this service program.

 

DESCRIPTION OF THE REPAIR

Subaru retailers will reprogram the telematics DCM at no cost to the customer. Update June 30, 2023: Please be advised that an Over-the-Air (OTA) update for this repair began on June 30, 2023, and will be launched in five weekly phases. Therefore, it is imperative that you check the VIN status for WRB23 coverage prior to performing any inspection, to ensure the WRB23 coverage is still ‘Open.’ If the status is showing ‘Completed’ no further action is necessary.

 

RETAILER RESPONSIBILITY

Any vehicles listed in any recall or campaign that are in retailer stock must be:

  • Immediately identified
  • Tagged or otherwise marked to prevent their delivery or use prior to repair
  • Repaired in accordance with the repair procedures outlined in the bulletin

Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service program is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle.

 

OWNER NOTIFICATION

Owners were notified by first class mail in March of 2023, and by Email starting in June of 2023.
Retailers have been advised of owner notifications.

As mentioned previously, this service program replaces technical service bulletin 15-306-22, and involves an updated procedure of the one described in that bulletin. Based on warranty claim history information at the time of this announcement, VINs showing that repair were not included in this service program. However, due to claim submission timing and owner notification timing, it is possible that some vehicles that already received the DCM reprogramming have been included in this campaign. Those vehicles should not be updated a second time.

If, in response to the owner notification letter, email, retailer outreach, or push notifications for this service program, a customer informs your personnel that they have already had this repair performed at a retailer or via FOTA, please verify the repair history of the VIN. If it is confirmed that the DCM reprogramming was already performed, please contact the SOA Claims Helpline at 1-866-SUBARU2 (1-866-782-2782) for assistance in closing WRB23 service program coverage for that vehicle if needed..

 

PAK FILE APPLICABILITY:

MY Model File Description Old Part # Decryption Keyword New Software Version
2022 Forester 86222SJ200.pk2 86222SJ200/210 82E47A9D DCM_30.12.71_20220607
2022 WRX 86222VC000.pk2 86222VC000/010 A1D41524 DCM_30.12.71_20220607

 

PFC FILE APPLICABILITY:

MY Model File Description Old Part # New Software Version
22-23 BRZ 86222CC010.pfc 86222CC010 DCM_30.12.71_20220607

Detailed information regarding the SSM5-R reprogramming procedures can be found in  TSB 14-28-21.

 

SERVICE PROCEDURE / INFORMATION:

IMPORTANT: This procedure applies to subscribed and unsubscribed vehicles. Update June 30, 2023: The DCM Over-The-Air (OTA) update was launched on June 30th, 2023. After this date, there will be a phased approach to update the DCM with the WRB-23 software using the OTA method for subscribed customers. A situation may occur when a vehicle affected by WRB-23 may have the updated software from the OTA update. Therefore, it is imperative that you check the VIN status for WRB23 coverage prior to performing any inspection, to ensure the WRB23 coverage is still ‘Open.’ If the status is showing ‘Completed’ no further action is necessary.

 

STEP 1: Connect the applicable Subaru Select Monitor (SSM) to the vehicle. Read the Subscription and Software Information of the DCM. Record this information for confirmation after reprogramming is performed.

 

STEP 2: Is version “DCM_30.12.71_20220607” found?

YES – The vehicle has the latest software. Continue diagnosis using the applicable Service Manual.

NO – Record and attach the current software status. Proceed to STEP 3.

 

STEP 3: Connect the vehicle to a power supply.

Subaru of America, Inc. (SOA) highly recommends utilizing either the Subaru Midtronics DCA8000 Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-1100 Diagnostic Battery Charger to the vehicle in the Power Supply Mode feature anytime a vehicle control module is being reprogrammed. Once the Midtronics charger is connected to the vehicle, if the battery is fully charged, it will take less than three (3) minutes to boot-up the charger, select the Power Supply Mode, and have the battery voltage stabilized and ready for reprogramming.

NOTES:

  • For instructions on using the Power Supply Mode, reference the applicable User Manual for the Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR8-1100 Diagnostic Battery Charger on STIS.
  • Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are all switched OFF before setting up the charger for Power Supply Mode.
  • Select the correct battery type (Enhanced Flooded, Flooded, Gel, AGM or AGM Spiral).
  • Input the CCA which matches the vehicle’s battery.

NOTE: OE and replacement batteries have different CCA ratings. Always confirm the battery’s CCA rating before proceeding.

  • If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to 13.5 Volts.
  • DO NOT connect the DST-i or DST-010 until the Power Supply mode function has completed its battery test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts on the display.
  • Once Power Supply Mode reaches a steady 13.5 Volts, connect the DST-i or DST-010 to the OBD connector and proceed with initiating the normal FlashWrite reprogramming process.
  • Amperage will fluctuate based upon the vehicle’s demand for power.

NOTE: If the voltage rises  beyond 14 Volts while programming is in process, the procedure will abort. This can indicate a need to test or charge the vehicle battery before any further attempt at programming is made.

  • ALWAYS set the power supply voltage to 13.5 Volts when using Power Supply Mode. NEVER turn the ignition switch on when charging at voltages 15 Volts or higher.

REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge the battery fully before proceeding to reprogram the vehicle while using the Power Supply Mode.

 

STEP 4: Switch the ignition switch to the “ON” position and wait for at least five minutes or more.

 

STEP 5: Perform DCM reprogramming.

  • For Forester and WRX models, reprogram the DCM using the normal FlashWrite procedure.
  • For BRZ models, reprogram DCM following the normal SSM5-R procedure. Additional information regarding the SSM5-R reprogramming procedures can be found in TSB 14-28-21.

 

STEP 6: Once successful reprogramming is complete, perform the following:

  • Switch the ignition to the “OFF” position.
  • Disconnect all charging equipment.
  • Close the hood.
  • Close all doors with the windows down.

 

STEP 7: Wait approximately three minutes and confirm the green LED located next to the ibutton on the Eyesight Camera cover is NOT illuminated.

 

STEP 8: Once the LED is confirmed to be OFF, wait an additional five minutes or more.

 

STEP 9: Using the applicable SSM, read the Software Information of the DCM.

 

STEP 10: Is version “DCM_30.12.71_20220607” found?

YES – Continue to STEP 11.

NO – Repeat STEP 6 and continue.

 

STEP 11: Does the vehicle have an active STARLINK subscription?

YES – Proceed to STEP 12.

NO – The procedure is COMPLETE.

NOTE: Control module failures resulting from battery discharge during reprogramming are not a matter for warranty. Should any DTCs reset after the reprogramming update is performed, diagnose per the procedure outlined in the applicable Service Manual.

 

STEP 12: Perform multiple telematics service requests such as RES, door locks, etc. All service requests should complete without an error message and perform as expected. If the results are unsuccessful, perform the diagnosis procedures outlined in the applicable Service Manual.

NOTE: Push button function testing of the iButton or SOS buttons is not a valid test of this repair. No vehicle should be released to the customer without confirmation of a successful repair.

Confirmed remote STARLINK® service operation requests are the ONLY confirmation of this repair.

 

VERY IMPORTANT:

This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the DCA-8000 and the  GR8- 1100 and their Power Supply Mode feature have been tested and approved by SOA.

 


Owner Email Notification Example:

Hello Subaru Owner,

Great news! Soon, your 2022 Forester will receive a new software update for your telematics Data Communication Module (DCM). This update is a supplement to the Subaru Service Program WRB-23 and is included as part of your existing SUBARU STARLINK Safety Plan at no cost to you.

 

Reason for this Service Program

Due to an inaccurate internal timer within the telematics data communications module (DCM), STARLINK remote services from the MySubaru app or MySubaru.com including remote engine start (RES), remote door lock/unlock request, remote horn/lights, and vehicle locator will not operate after 388 days from the date that the DCM was activated. Updating your in-vehicle software will enhance the  functionality of your system and improve your driving experience.

To complete this update, you will need to accept the software update invitation that is displayed on the in-vehicle touchscreen. From there, you will follow the prompts in your vehicle to complete the update. The installation of your new software will take place when your ignition is OFF and will take  approximately 15-20 minutes to complete.

You can bypass the installation process twice before your vehicle will automatically install the updated software. Please note: An automatic download may cause certain STARLINK Safety Plan services,  including automatic collision notification, to be temporarily unavailable during the software update. This software update will run until the end of November.

 

Frequently Asked Questions – DCM Software Updates

What are vehicle software updates?

SUBARU STARLINK is always working to provide our customers with a better ownership experience by providing a SUBARU STARLINK System Update for your vehicle. This update ensures that your vehicle is up to date by providing an easy and convenient update process. Software updates are not all created equally. Your vehicle might receive an in-vehicle touchscreen display update or a Data  Communication Module (DCM) software update. Each type of update may provide a slightly unique experience related to acceptance and communication of the software update. The SUBARU STARLINK

System Update is currently used to improve the SUBARU STARLINK system which includes  STARLINK Safety and Security Subscription Services and multimedia services.

 

How do vehicle software updates work?

When an update is available, you will be prompted on your in-vehicle touchscreen display to begin the software download process when you turn your ignition OFF. Accepting the invitation will begin the software download. From there, the update file will be downloaded to your vehicle. You will be  provided with the opportunity to allow the update to install or to postpone the installation for up to two times before it will automatically install.  When the update process is complete, a completion screen will display on your vehicle’s head unit and the green status light on the overhead console will illuminate.

 

How will I know that the STARLINK System Update has arrived in my vehicle for download?

When you turn your vehicle off you will see an invitation to install new software. You will have the  option to “Install Now” or delay the installation process two times before it will automatically install.

 

What if I don’t see the update?

Good News! If you don’t see the in-vehicle invitation to download new software, your retailer may have already updated your software for you!

For additional support and assistance, reach out to Subaru Customer Support at

1-800-SUBARU3 (800-782-2783)

Enjoy your new software and happy updating!

Your Friends at Subaru

 


This notice applies to the VIN identified in the address section printed below

 

Subaru Service Program WRB-23
March 2023

 

Dear Subaru Owner:

We would like to thank you for your selection of a Subaru vehicle.  We take pride in our products and are committed to your continued satisfaction.

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2022 model year Forester, 2022 model year WRX, and 2022-2023 model year BRZ vehicle equipped with STARLINK® In-Vehicle Technology. You have received this notice because our records indicate that you currently own one of these vehicles.

 

REASON FOR THIS SERVICE PROGRAM

Due to an inaccurate internal timer within the telematics data communications module (DCM),

STARLINK remote services from the MySubaru app or MySubaru.com including remote engine start (RES), remote door lock/unlock request, remote horn/lights, and vehicle locator will not operate after 388 days from the date that the DCM was activated.

 

REPAIR

Subaru retailers will reprogram the telematics DCM at no cost to you.

 

WHAT YOU SHOULD DO

Please contact your Subaru retailer for an appointment to have this repair performed.

 

HOW LONG WILL THE REPAIR TAKE?

The actual time to perform this repair is less than 30 minutes.  Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time for scheduling purposes.

 

CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?

If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the ‘Quick Links’ menu.

 

IF YOU NEED FURTHER ASSISTANCE:

To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’

For additional information, please go to: http://www.wrb23.service-campaign.com.

If you need additional assistance, please contact us directly:

  • By e-mail: Go to www.subaru.com, Customer Support and select ‘Contact Us’
  • By telephone: 1-844-373-6614
    Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
  • By U.S. Postal mail: Write us at Subaru of America, Inc.,
    Attn: Customer Advocacy Department,
    P.O. Box 9103, Camden, NJ  08101-9877

Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.

Your continued satisfaction with your Subaru is important to us.  Please understand that we have taken this action in the interest of your vehicle’s proper operation.  We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.

Sincerely,

Subaru of America, Inc.

A subsidiary of SUBARU CORPORATION

 


 

4 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU BRZ 2022-2023
SUBARU FORESTER 2022
SUBARU WRX 2022

 


1 Associated Document

Manufacturer Communications

NUMBER: WRB-23R
DATE: 02/14/23
REVISED: 08/01/23

https://www.nhtsa.gov/recalls?nhtsaId=10241800

MC-10241800-0001.pdf 1440.983KB

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NHTSA ID Number: 10240102

Manufacturer Communication Number: WRB-23R

Summary

Due to an inaccurate internal timer within the telematics data communications module (DCM), STARLINK remote services from the MySubaru app or MySubaru.com including remote engine start (RES), remote door lock/unlock request, remote horn/lights, and vehicle locator will not operate after 388 days from the date that the DCM was activated.

 

1 Associated Document

Manufacturer Communications

NUMBER: WRB-23R
DATE: 02/14/23
REVISED: 07/05/23

https://www.nhtsa.gov/recalls?nhtsaId=10240102

MC-10240102-0001.pdf 1504.641KB

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NHTSA ID Number: 10235296

Manufacturer Communication Number: WRB-23R

Summary

Telematics Data Communications Module Reprogramming.

 

1 Associated Document

Manufacturer Communications

NUMBER: WRB-23R
DATE: 02/14/23
REVISED: 04/20/23

https://www.nhtsa.gov/recalls?nhtsaId=10235296

MC-10235296-0001.pdf 1489.302KB

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NHTSA ID Number: 10233888

Manufacturer Communication Number: WRB-23R

Summary

Due to an inaccurate internal timer within the telematics data communications module (DCM), STARLINK remote services from the MySubaru app or MySubaru.com including remote engine start (RES), remote door lock/unlock request, remote horn/lights, and vehicle locator will not operate after 388 days from the date that the DCM was activated.

 

1 Associated Document

Manufacturer Communications

NUMBER: WRB-23R
DATE: 02/14/23
REVISED: 03/27/23

https://www.nhtsa.gov/recalls?nhtsaId=10233888

MC-10233888-0001.pdf 1434.503KB

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NHTSA ID Number: 10232224

Manufacturer Communication Number: WRB-23

Summary

Due to an inaccurate internal timer within the telematics data communications module (DCM), STARLINK remote services from the MySubaru app or MySubaru.com including remote engine start (RES), remote door lock/unlock request, remote horn/lights, and vehicle locator will not operate after 388 days from the date that the DCM was activated.

1 Associated Document

Manufacturer Communications

NUMBER: WRB-23
DATE: 02/14/23

https://www.nhtsa.gov/recalls?nhtsaId=10232224

MC-10232224-0001.pdf 1610.12KB

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NHTSA ID Number: 10232229

Manufacturer Communication Number: SubaruNet Announ

Summary

UPDATE Subaru Service Program: WRB-23 – Telematics DCM reprogramming.

 

1 Associated Document

Manufacturer Communications

Date: February 27, 2023
UPDATE Subaru Service Program: WRB-23 –Telematics DCM reprogramming

https://www.nhtsa.gov/recalls?nhtsaId=10232229

MC-10232229-0001.pdf 172.735KB

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NHTSA ID Number: 10232221

Manufacturer Communication Number: SubaruNet Announ

Summary

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2022 model year Forester, 2022 model year WRX, and 2022-2023 model year BRZ vehicle equipped with STARLINK® In-Vehicle Technology.

 

1 Associated Document

Manufacturer Communications

Date: February 13, 2023
New Subaru Service Program: WRB-23 –Telematics DCM reprogramming

https://www.nhtsa.gov/recalls?nhtsaId=10232221

MC-10232221-0001.pdf 173.308KB

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Reprogramming

What J2534 reprogramming capabilities are available?

(4a) J2534 Reprogramming

Subaru reprogramming files using a generic (non-OEM) SAEJ2534 pass-thru vehicle programming device are available by contacting Service Technical Information Company toll free at 1-866-428-2278. The cost for the CD-ROM with all reprogramming files is $75.00 plus S/H and applicable state tax. Files will be updated four (4) times per year, in CD-ROM format, with all available reprogramming service information at the same above offered cost. Authorized Subaru Dealers are provided the same reprogramming information.

Before purchasing, the reprogramming details can be found in the following Reprogramming J-2534 Files chart. Click the link to view the PDF chart.

Subaru J2534 Reprogramming software meets the latest available J2534-1 specification. Our Reprogramming J2534 Files chart does not specify the Calibration Identification Number (CID); however, this information is included in our offered CD-Rom.

Note: The ECM or TCMeBay being reprogrammed may already contain some or all of the reprogramming files listed in the Reprogramming J2534 Files chart shown by release date. It is possible to damage the vehicles ECM/TCMduring the reprogramming event. Once the reprogramming process has started, it is recommended not to interrupt the process until the event is completed. If you experience any problems, please contact your scan tool maker for further instructions.

 

(4b) Are all pre-2004MY Subaru vehicles compatible with J2534?

No. Subaru has no reprogramming capability for model years 1996-1998. Starting with our 1999 model year, please see our Reprogramming Pre-J2534 Files chart for affected model reprogramming information.

Both pre-J2534 reprogramming and J2534 pass thru reprogramming files are included in the offered HDS kit software for aftermarket service provider application.

WRB-23 - Telematics Data Communications Module Reprogramming - 2022-2023 Subaru | small light Tactrix Openport 2.0
WRB-23 - Telematics Data Communications Module Reprogramming - 2022-2023 Subaru | small light CarDAQ-Pro All Makes J2534 Reprogramming Tool and Remote Assisted Programming Plus IVS360
WRB-23 - Telematics Data Communications Module Reprogramming - 2022-2023 Subaru | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
WRB-23 - Telematics Data Communications Module Reprogramming - 2022-2023 Subaru | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
WRB-23 - Telematics Data Communications Module Reprogramming - 2022-2023 Subaru | small light RAP2 OEM J2534 Remote Reprogramming Tool
WRB-23 - Telematics Data Communications Module Reprogramming - 2022-2023 Subaru | small light Autel MaxiFlash Xlink, J2534 Reprogramming Tool
WRB-23 - Telematics Data Communications Module Reprogramming - 2022-2023 Subaru | small light MAXIFLASH PRO (ALT-MF2534)
WRB-23 - Telematics Data Communications Module Reprogramming - 2022-2023 Subaru | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
WRB-23 - Telematics Data Communications Module Reprogramming - 2022-2023 Subaru | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
WRB-23 - Telematics Data Communications Module Reprogramming - 2022-2023 Subaru | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

 


 

https://techinfo.subaru.com/

 


 

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  • 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
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Bestseller No. 6
VXDIAG VCX Nano GDS2 and Tech2Win Diagnostic Tool Compatible for GM/OPEL with Global Diagnostic Programming System GDS & GDS2 Blue
  • 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
  • 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
  • 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●Supports Windows 7● CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
  • 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
  • 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.

Last update on 2024-05-17 / Affiliate links / Images from Amazon Product Advertising API

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