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2012 Exchange Component Identification and Procedures

by
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NHTSA ID Number: 10234921

Manufacturer Communication Number: 1515212R

Summary

Exchange Component Identification and prcedures

 

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 08/09/13

APPLICABILITY:2012MY SubarueBay Vehicles
SUBJECT:2012 Exchange Component Identification and Procedures

 

INTRODUCTION

This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.

INDEX

  • 8.4.9.1 Audio/Face Plate Exchange Program (pg. 1)
  • 8.4.9.2 Rear Seat Entertainment Exchange Program (pg. 7)
  • 8.4.9.3 Navigation System Exchange Program (pg. 10)
  • 8.4.9.4 Return of CD/DVD’s Lodged in an In-Dash CD Changer or Rear Seat Entertainment Unit (pg. 13)
  • 8.4.9.5 Satellite Radio Exchange Program (pg. 13)
  • 8.4.9.6 Power Amplifier Exchange Program (pg. 17)
  • 11.2.10 Out of Warranty Exchange / Repair Program (pg. 19)

 

8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.

Genuine SubarueBay audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

 

(1) The defective chassis should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found on Subarunet, under “Service > Forms”.

 

The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

PANASONIC
SERVICE CENTER TELEPHONEFAX TELEPHONE
1-800-228-04731-800-682-8056

 

The Clarion Service Center may be contacted by phone. The Service Center is open from 8AM to 6PM Eastern.

CLARION
SERVICE CENTER TELEPHONE
1-800-347-8933

 

The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open from 9AM – 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the following business day.

KENWOOD CORPORATION
ON-LINE EXCHANGE FORMFAX TELEPHONESERVICE CENTER TELEPHONE
www.fthgroupinc.com1-626-333-24071-626-333-2435

 

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The SubarueBay Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONESERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com1-800-438-54101-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in SubarueBay Service Bulletin number 15-155-12R

NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a SubarueBay of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

 

Vehicles that have been placed in demo service should use exchange units only.

Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from SubarueBay of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

(3)
 Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Dealer RO Number
Chassis Model Number, ID Code and/or the SubarueBay Part Number (Clarion requires the
front faceplate ID number)
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Panasonic Exchange Number Example….SUS0000001

Clarion Exchange Number Example… (ERS#)…0000000001

Kenwood Exchange Number Example… (RM#)…0000(0)

Fujitsu Ten Exchange/Claim Id  Number Example … 2YB000000

An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit and/or the SD Card.

 

8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM

Genuine SubarueBay Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback).

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the SubarueBay Parts Dept. and not covered by this exchange program. Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the SubarueBay Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

(1) The defective chassis should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted by either by calling their toll free number or by faxing a legible copy of the Exchange Request Form.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

 

PANASONIC
SERVICE CENTER TELEPHONEFAX TELEPHONE
1-800-228-04731-800-682-8056

 

The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to 5PM Pacific Time.

MYRON AND DAVIS
SERVICE CENTER TELEPHONEFAX TELEPHONE
1-866-435-67891-909-796-0597

NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your SubarueBay Service Representative for further instructions.

Vehicles that have been placed in demo service should use exchange units only. Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from a SubarueBay of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be included upon claim submission.

NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers.

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the SubarueBay Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

 

PANASONIC EXCHANGE NUMBER EXAMPLE…… SUS0000001

MYRON AND DAVIS EXCHANGE NUMBER 

EXAMPLE….. RA(followed by 5 numerics)

Panasonic will ship an exchange chassis along with an exchange form within 72 hours. Myron and Davis will ship an exchange module along with an exchange form same day UPS 2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

 

8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Vehicles that have been placed in demo service should use exchange units only.

Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer.

Genuine SubarueBay navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:

1) The defective unit should remain in the vehicle until the exchange unit is installed.

2) The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Exchange Request Form.

The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. Service Center is open from 9 AM – 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.

KENWOOD CORPORATION
ON-LINE EXCHANGE FORMFAX TELEPHONESERVICE CENTER TELEPHONE
www.fthgroupinc.com1-626-333-24071-626-333-2435

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The SubarueBay Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.

FUJITSU TEN
E-MAIL ADDRESSFAX TELEPHONESERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com1-800-438-54101-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in SubarueBay Service Bulletin number 15-155-12R.

Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.

3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day.

Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers are provided upon claim submission.

KENWOOD EXCHANGE NUMBER EXAMPLE… (RMA #)… 0000(0)

FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 2YB000000

If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed.

4) The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.

Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.

If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back” for the cost of the exchange unit and/or the SD Card with shipping.

 

8.4.9.4. RETURN OF LODGED CD/DVD(S)

In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/CD(s). Please use the following procedure:

(1) Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.

(2) For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer’s file.

(3) Remove the defective unit from the vehicle and return it to the manufacturer. DVD/CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned.

In the event a DVD/ CD(s) has been damaged (except Navigation DVDs), the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program.

 

8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

Genuine SubarueBay Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.

The procedures listed below should be followed:

(1) The defective module should remain in the vehicle until the exchange unit is installed.

(2) The Clarion Service Center should be contacted. The Service Center is open from 8 AM – 6 PM Eastern Time:

CLARION
1-800-347-8933

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The SubarueBay Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner

FUJITSU TEN
E-MAIL ADDRESSFAX TELEPHONESERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com1-800-438-54101-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a SubarueBay of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

Vehicles that have been placed in demo service should use exchange units only.

Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from SubarueBay of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
SubarueBay Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Clarion Exchange Number Example….(ERS#)… 0000000001

Fujitsu Ten Exchange/Claim Id Number Example …2YB000000

An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

Note: Activation of all subscription based services is the responsibility of the vehicle owner.

 

SIRIUS XM WARRANTY EXCHANGE PROCESS

If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions. Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.

Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a SubarueBay vehicle.

Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).

Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.

Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh

Note: If the unit is inoperative, call SiriusXM for assistance in identifying the existing radio ID number

 

8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Power Amplifier Exchange Program provides for replacement of a defective amplifier with an exchange unit. All amplifiers provided through the exchange program are new units. If an exchange unit is not available from Harmon Becker, immediately contact a SubarueBay of America Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be included upon claim submission.

Genuine SubarueBay amplifier units are manufactured by Harman Becker. In the event an amplifier assembly requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

(1) The defective unit should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time.

Harman Becker
1-800-448-0944

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the SubarueBay Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Harman Becker Exchange Number Example…RA999999

An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.

If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit.

Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

 

11.2.10  AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM

Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. SubarueBay Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.

The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.

All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.

Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.

Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the SubarueBay Part Number (Clarion requires the front faceplate ID Number)
Customer Complaint
Customer Last Name

 

Clarion: 1-800-347-8933

  • The program includes 2002 and later model years based on availability
  • Exchange cores will be shipped UPS Ground within 72 hours.
  • Clarion offers a 1 year manufacturer’s warranty on these exchange units.
  • Clarion will invoice the dealer for the cost of the exchange unit.
  • Shipping charges for return of the core is the responsibility of the dealership.
  • Cores must be returned to Clarion within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership
  • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee.

 

Panasonic: 1-800-228-0473

• The program includes 2002 and later model years based on availability
• Exchange cores will be shipped UPS Ground within 72 hours
• Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
• Dealers will be invoiced by Panasonic for the cost of the exchange unit
• Payments are to be made directly to Panasonic
• Shipping charges for return of the core is the responsibility of the dealership
• Cores must be returned to Panasonic within 30 days

 

Kenwood: 1-626-333-2435

NOTE: Kenwood does not offer an “Out of Warranty” exchange program; however, they do offer an “Out of Warranty” repair program.

  • The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com
  • The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
  • The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
  • The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
  • If the customer does not agree to additional costs, the unit is returned to the dealer “as is” with no additional charges.

Kenwood: 1-626-333-2435 (continued)

  • If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood.
  • The Kenwood Service Center repairs the unit and returns it to the dealer.

 

Fujitsu Ten 1-800-237-5413

  • The program includes 2010 and later model years based on availability
  • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
  • Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
  • Fujitsu Ten will invoice the dealer for the cost of the exchange unit
  • Shipping charges for return of the core is the responsibility of the dealership
  • Cores must be returned to Fujitsu Ten within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will debit the dealership
  • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.

 

9 Affected Products

Vehicles

MAKEMODELYEAR
SUBARUeBayCROSSTREK2012
SUBARUeBayFORESTER2012
SUBARUeBayIMPREZA2012
SUBARUeBayLEGACY2012
SUBARUeBayOUTBACK2012
SUBARUeBayTRIBECA2012
SUBARUeBayWRXeBay2012
SUBARUeBayWRXeBay STIeBay2012
SUBARUeBayXV CROSSTREK2012

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 08/09/13

https://www.nhtsa.gov/recalls?nhtsaId=10234921

MC-10234921-9999.pdf 2136.795KB

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NHTSA ID Number: 10234852

Manufacturer Communication Number: 1515212R

Summary

Exchange Component Identification and procedures

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 06/12/13

https://www.nhtsa.gov/recalls?nhtsaId=10234852

MC-10234852-9999.pdf 2008.341KB

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Bestseller No. 2
SIXWIN Android Car Stereo for Subaru Outback Legacy 2010-2014 9.7 Inch Touch Screen Car Radio with Wireless Apple Carplay Android Auto 1G+32G GPS Navigation Bluetooth FM WiFi HiFi Backup Camera MIC
SIXWIN Android Car Stereo for Subaru Outback Legacy 2010-2014 9.7 Inch Touch Screen Car Radio with Wireless Apple Carplay Android Auto 1G+32G GPS Navigation Bluetooth FM WiFi HiFi Backup Camera MIC
  • 【For SubarueBay Outback Legacy 2010-2014 Car Radio Stereo】 This Android car radio is for subarueBay Outback Legacy 2010 2011 2012 2013 2014 with 9.7 inch full touch screen. This Android car stereo with Android 13 system, 1G RAM+32G ROM memory, plug and play cable, easy to install. Note: this car radio is for basic version, if your car radio with harman karton, this car radio will not fit your car. We offer online help and user manual
  • 【SubarueBay Car Radio with CarPlay and Andriod Auto】 This SubarueBay radio supports wireless and wired apple carplay and android auto mirror link. After connecting the phone to the 9.7 inch car stereo, you can access map, GPS navigation, phone contacts, email, notification, music and more while you stay focused on the road. You can also wake up Siri or Google assistant through voice control to get help from them. Note: does not support Samsung phones
  • 【Car stereo with Buletooth FM Hi-Fi EQ MIC】This Bluetooth subarueBay Outback Legacy car stereo supports hands-free calling, bluetooth music player, auto loading phonebooks. After connected with external microphone, you can speak easily and the people you are calling can hear clearly from you. FM radio provides with 18 preset stations, channels (FM 87.50-108.0 MH). You can listen to the news, listen to radio music ets. EQ Hi-Fi function brings you high-fidelity sound, original immersive sound
  • 【GPS navigation stereo with WiFi Split Function】This SubarueBay Outback Legacy head unit with built-in GPS navigation, supports both online and offline gps navigation. It comes with Here We Go app, you just need to download the offline map you need, and you can go wherever you want even when there is no network. After connecting to WiFi, you can download apps from the play store, such as YouTube, Tiktok, Spotify and more. With split screen function, you can use both functions at the same time
  • 【Backup Camera & Steering Wheel Control】 The 9.7 inch touch screen car stereo for SubarueBay Outback Legacy 2010-2014 multimedia player with backup camera, which can automatically displays the image on the unit's screen when reversing your car. Help you drive safer and park easier. This Android touchscreen car radio also suppports steering wheel control, you need to set the canbus or swc in setting
$141.54 Amazon Prime
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Bestseller No. 3
for Subaru Forester Impreza WRX 2008-2012 Android 13 Car Stereo with Wireless Carplay, 8 Core 4+64GB 9 Inch IPS Touchscreen Car Radio 59UI GPS Navigation WiFi 32EQ DSP Backup Camrea
for Subaru Forester Impreza WRX 2008-2012 Android 13 Car Stereo with Wireless Carplay, 8 Core 4+64GB 9 Inch IPS Touchscreen Car Radio 59UI GPS Navigation WiFi 32EQ DSP Backup Camrea
  • 8 Core 64GB Android Radio:Our Android radio is equipped with the latest version of Android 13 and an 8-core CPU processor, delivering exceptional performance and a perfect user experience. With 4G RAM and 64G ROM, our radio ensures smooth operation and provides ample storage for downloading popular apps like YouTube. It is designed to be compatible with SubarueBay Forester Impreza WRXeBay 2008-2012 models. If you’re unsure whether it’s a good fit for your vehicle, please ask us first
  • Wireless and Wired Carplay Android Auto:The SubarueBay Forester Impreza WRXeBay car stereo offers seamless connectivity with your smartphone’s apps and features like WhatsApp, Google Maps, and Telegram, whether through Bluetooth or a USB data cable. It also supports voice control through Siri or Google Assistant, allowing you to keep your hands free while operating the stereo
  • GPS Navigation and WiFi and Split Screen:With WiFi or hotspot connectivity, you can browse the internet, watch videos, and download apps on the 9 inch SubarueBay Forester Impreza WRXeBay car radio. It also supports online and offline maps, providing real-time road conditions to help you avoid traffic jams. The split-screen feature enables you to simultaneously enjoy GPS navigation and watch videos on the 9 -inch screen with a resolution of 1280x720
  • 32EQ DSP/BLUETOOTH 5.0/ FM/RDS:The car stereo comes pre-installed with DSP tuning software, allowing you to adjust the frequency, audio effects, and 32 EQ equalization settings, resulting in crystal-clear sound. Bluetooth 5.0 ensures a faster transmission speed and enables hands-free calling, phonebook downloads, and music streaming. The FM/RDS radio with 30 preset stations allows you to stay updated with new broadcasts, real-time traffic information, weather forecasts, and more
  • Multi Function:The Android 13 car stereo supports mirror link functionality, allowing you to mirror your smartphone’s content onto the large screen. It also supports steering wheel controls, provides 59 UI themes to suit your preferences, and allows you to move frequently used software to the home screen for easy access. As a gift, the car stereo comes with an external microphone and an AHD rearview camera with night vision and a 170 degree viewing angle
$145.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 4
CGOGC Android Car Radio Upgrade Compatible with Wireless Carplay Android Auto for Subaru Forester Impreza WRX 8 Core TouchScreen Stereo Bluetooth GPS WIFI AM/FM Camera Navigation Head Unit (2016-2018)
CGOGC Android Car Radio Upgrade Compatible with Wireless Carplay Android Auto for Subaru Forester Impreza WRX 8 Core TouchScreen Stereo Bluetooth GPS WIFI AM/FM Camera Navigation Head Unit (2016-2018)
  • Applicable models:Suitable for SubarueBay Forester Impreza WRXeBay STieBay Crosstrek 2016 2017 2018.Notice: Please check that the edges of the two air conditioning vents on the top of the OEM radio are silver in color. If no, buy this item(ASIN:B0DY4HZKN2).Easy to install and operate, free installation tools.If you have any questions, Please click"Sold by:CGOGC",click "Ask question ",We will respond to your question as soon as possible, Thanks!
  • Built in Carplay and Android Auto:This car raido compatible with Apple Wireless Carplay and android auto, allowing superior voice assist control and making it easier to access your phone functions including music, GPS navigation, calls, notification, messages and much more , while keeping your hands free for totally safe driving maneuvers!
  • Powerful hardware configuration:Android smart operating system, powerful Octa Core 2.0GHz processor (octa-core not quad-core), 2GB RAM, 32GB ROM,TDA7708 radio chip 9-inch Supper Clear IPS Screen 1280*720, give you wonderful visual experience.
  • Powerful and rich functions:This screen has Carplay, Android auto, GPS navigation, FM / AM radio, Bluetooth, Bluetooth music, USB, multi format music player, 1080p video player,5GWiFi, APP download, backup camera, audio output, AUX audio and video input, external microphone,SWC steering wheel control.
  • DSP digital processing audio streaming:Built in DSP sound effect processing chip, It supports 6 sound settings Smart Bass, Balance, Emperor, 30-EQ, Loudness, Filter, equipped with TDA7388 power amplifier chip, customize the best sound in different positions according to your preferences to meet your personalized needs,and bring you a pleasant driving journey.
$238.00 −$23.80 $214.20 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 5
ZHNN Android 13 Car Radio Stereo Compatible with Subaru Forester WRX Impreza 2013 2014 2015 with Carplay/Android Auto, 2+64G 9 Inch Car Head Unit with GPS Navigation, Mirrorlink, Backup Camera
ZHNN Android 13 Car Radio Stereo Compatible with Subaru Forester WRX Impreza 2013 2014 2015 with Carplay/Android Auto, 2+64G 9 Inch Car Head Unit with GPS Navigation, Mirrorlink, Backup Camera
  • 【Android 13 System Car Radio】Car Radio Compatible with SubarueBay Forester WRXeBay Impreza 2013 2014 2015. With 2GB RAM and 64GB ROM, ensures smooth operation and multitasking capabilities. Built-in Bluetooth for answering, making phone calls, streaming music by hands-free. The 1280x720 high-resolution display video clear and vivid pictures and videos. You can enjoy your favourite music, movies and short videos from the car stereo.
  • 【Car Stereo with Wireless Carplay & Android Auto】This car radio supports wireless Carplay/Android auto /Mirrorlink. Wirelessly connect your phone to the car's stereo infotainment system, providing a seamless experience. You can make phone calls, send messages, listen to music, and get directions using voice control, allowing you to focus on driving without worrying about using your phone, making your driving safely.
  • 【Car Radio with GPS Navigation & WIFI】The built-in GPS module and external GPS antenna supports both online and offline map navigation. With Wi-Fi or hotspot connectivity, you can easily download and access to online navigation app and other video or music apps on Play Store. With the split-screen function, you can view two apps on the same screen simultaneously. For example, you can display navigation and music apps side by side, ensuring a more pleasant journey.
  • 【FM/Steering Wheel Control】 With built-in FM radio that allows you to listen to radio programs and stay up-to-date with the latest news and weather information during driving. The car head unit also supports steering wheel controls, allowing you to effortlessly switch songs, change channels, and adjust the volume without taking your hands off the wheel, helping you stay focused on the road while enjoying a smooth and convenient driving experience
  • 【SWC &AHD Rear Camera】The car head unit supports original car steering wheel control, such as switching songs, adjusting volume, answering calls, etc. The waterproof night vision camera offers 720P resolution, reversing image is clearer no matter the weather conditions. Automatically switch the reversing image when reversing. Note: Professional installation is required. Incorrect wiring may cause a short circuit.
$189.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 6
Radio Upgrade Compatible with Wireless Carplay Android Auto for Subaru Outback Legacy 2015-2019 8 Core Touchscreen Stereo Bluetooth GPS WiFi AM/FM Backup Camera Navigation Head Unit" title="2012 Exchange Component Identification and Procedures 20">
CGOGC Android Car Radio Upgrade Compatible with Wireless Carplay Android Auto for Subaru Outback Legacy 2015-2019 8 Core Touchscreen Stereo Bluetooth GPS WiFi AM/FM Backup Camera Navigation Head Unit
  • Applicable models:Suitable for SubarueBay Outback Legacy 2015 2016 2017 2018 2019.Easy to install and operate,free installation tools.If you have any questions, Please click"Sold by:CGOGC",click "Ask question ",We will respond to your question as soon as possible, Thanks!
  • Built in Carplay and Android Auto:This car raido compatible with Apple Wireless Carplay and android auto, allowing superior voice assist control and making it easier to access your phone functions including music, GPS navigation, calls, notification, messages and much more , while keeping your hands free for totally safe driving maneuvers!
  • Powerful hardware configuration:Android smart operating system, powerful Octa Core 2.0GHz processor , 2GB RAM, 32GB ROM,TDA7708 radio chip 9-inch Supper Clear IPS Screen 1280*720, give you wonderful visual experience.
  • Powerful and rich functions:This screen has Carplay, Android auto, GPS navigation, FM / AM/RDS radio, Bluetooth, Bluetooth music, USB, multi format music player, 1080p video player,5GWiFi, APP download, backup camera, audio output, AUX audio and video input, external microphone,SWC steering wheel control.
  • DSP digital processing audio streaming:Built in DSP sound effect processing chip, It supports 6 sound settings Smart Bass, Balance, Emperor, 30-EQ, Loudness, Filter, equipped with TDA7388 power amplifier chip, customize the best sound in different positions according to your preferences to meet your personalized needs,and bring you a pleasant driving journey.
$238.00 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 7
INTGET Navigation Screen Panel Cover for 2024 2025 Subaru Crosstrek/Subaru Impreza Accessories Carbon Fiber Plastic GPS Screen Trim Cover Center Console Display Panel Cover (Navi Panel Cover)
INTGET Navigation Screen Panel Cover for 2024 2025 Subaru Crosstrek/Subaru Impreza Accessories Carbon Fiber Plastic GPS Screen Trim Cover Center Console Display Panel Cover (Navi Panel Cover)
  • 【Perfect Fit for Crosstre/Impreza】INTGET GPS Screen Trim Cover fits for 2024 2025 Subaru Crosstrek accessories Premium/Sport/Limited/Wilderness; for 2024 2025 Subaru Impreza accessories Sport/RS; Please make sure this center console display frame sticker fits your car.
  • 【Premium Material】Made of high quality ABS plastic for 2024 Subaru Crosstrek interior accessories, which has high strength and good toughness. It is not easy to leave scratches on it, and the stains are easily wiped off.
  • 【No Harm Design】This car interior accessory for 2024 Subaru Crosstrek Wilderness is easy to stick and will not damage your Subaru for sure. It will not break or crack easily during use.
  • 【Decor Upgraded】With a bright and Stylish look, this interior decoration protector for Subaru Crosstrek 2024 change the original ordinary interior and adding an unique flavor.
  • 【Easy to Install】Just stick the cover on the panel’s surface (better to heat the double-sided tapes before installation for better adhesion), and press it hardly, do not touch within 24 hours. If you have any questions, please let us know and we are happy to help you out.
$35.99 −$5.00 $30.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 8
Android Car Stereo for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012 9 Inch Touchscreen Car Radio with Apple CarPlay Android Auto Bluetooth GPS WiFi FM HiFi Backup Camera MIC 2G+32G
Android Car Stereo for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012 9 Inch Touchscreen Car Radio with Apple CarPlay Android Auto Bluetooth GPS WiFi FM HiFi Backup Camera MIC 2G+32G
  • 【Car Radio for Subaru Forester WRX Impreza 2008-2012】This Android 11 Car Stereo is for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012. The head unit with 9 inch 1080P High definition touch screen, It comes with plug and play cable, easy to install, with android 11 systerm, 26UI desktop themes, 1024*600 screen resolution, 2GB (RAM) + 32GB (ROM) memory, support USB SD AUX-in, Gift for you: AHD backup camera + Microphone
  • 【Car Radio with Carplay & Android Auto】 The car radio with wireless and wired Apple CarPlay and Android Auto. After connection, you can access map, GPS navigation, phone contacts, email, notification, music etc. You can also wake up Siri or Google assistant through voice control to get help from them. This multimedia player with mirror link, for IOS: via WiFi. For Android: via WiFi and USB data cable. After connection, the image on the mobile phone will be reflected on the radio
  • 【26UI Desktop Themes & Split Screen Function】This car stereo for Subaru Forester WRX Impreza with bulit-in 26 UI Desktop Themes, you can choose the theme you like. Different themes will bring you different experiences. Close to one month without repetition will make you feel good every day. With split screen function, you can use two different functions at the same time
  • 【Built- in GPS Navigation & WiFi】This head unit with built-in GPS navigation and WiFi, supports online and offline gps navigation. You just need to download the offline map you need, then you can go wherever you want even when there is no network. Real-time road conditions help avoid traffic jams accurate astellite positioning prevents you getting lost. After connecting to WiFi, you can watch online movies, chat with friends, watch real-time news, and surfing YouTube, tik tok etc
  • 【Bluetooth Hands-free & FM & HiFi & EQ】This Android 11 Multimedia player supports hands-free calling, playing bluetooth music, downloading phonebooks. After connected with external microphone, you can speak easily and the people you are calling can hear clearly from you. FM radio provides with 18 preset stations, channels (FM 87.50-108.0 MH). You can listen to the news, listen to radio music ets. Hifi function, providing you with high-definition images during driving and original sound quality
$89.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
AOKIO Interior Dashboard Navigation Screen Panel Frame Cover Middle Air Vent AC Outlet Trim for Subaru Outback Legacy Accessories 2020 2021 2022 2023 2024 2025
AOKIO Interior Dashboard Navigation Screen Panel Frame Cover Middle Air Vent AC Outlet Trim for Subaru Outback Legacy Accessories 2020 2021 2022 2023 2024 2025
  • CAR MODEL: fit for 2020 2021 2022 2023 2024 2025 Subaru Outback accessories, fit for 2020 2021 2022 2023 2024 2025 Subaru Legacy accessories, please check your dashboard navigation panel frame before buying !!!
  • MATERIAL: made of ABS plastic and carbon fiber surface, not real carbon
  • FEATURE: the dashboard air vent navigation frame trim improves your car's appearance and makes the car more fashionable, this is not a replacement part, just cover on the original part
  • INSTALLATION: back with adhesive tapes, no damage to your car. Wipe clean original car dashboard vent before installation, and heat the tape a little for better adhesion
  • PACKAGE: each package includes 1 pcs for Subaru Outback Legacy Accessories
$29.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 10
CGOGC for Subaru Forester Impreza WRX 2013-2015 Radio Upgrade Compatible with Wireless Carplay Android Auto 8 Core Touchscreen Car Android Stereo Bluetooth GPS WiFi AM/FM Camera Navigation Head Unit
CGOGC for Subaru Forester Impreza WRX 2013-2015 Radio Upgrade Compatible with Wireless Carplay Android Auto 8 Core Touchscreen Car Android Stereo Bluetooth GPS WiFi AM/FM Camera Navigation Head Unit
  • Applicable models:Suitable for Subaru Forester Impreza WRX 2013 2014 2015.Notice: Please check that the edges of the two air conditioning vents on the top of the OEM radio are silver in color. If so, buy this item （ASIN:B0D8L4MYG9）.Easy to install and operate, free installation tools.If you have any questions, Please click"Sold by:CGOGC",click "Ask question ",We will respond to your question as soon as possible, Thanks!
  • Built in Carplay and Android Auto:This car raido compatible with Apple Wireless Carplay and android auto, allowing superior voice assist control and making it easier to access your phone functions including music, GPS navigation, calls, notification, messages and much more , while keeping your hands free for totally safe driving maneuvers!
  • Powerful hardware configuration:Android smart operating system, powerful Octa Core 2.0GHz processor(octa-core not quad-core), 2GB RAM, 32GB ROM,TDA7708 radio chip 9-inch Supper Clear IPS Screen 1280*720, give you wonderful visual experience.
  • Powerful and rich functions:This screen has Carplay, Android auto, GPS navigation, FM / AM radio, Bluetooth, Bluetooth music, USB, multi format music player, 1080p video player,5GWiFi, APP download, backup camera, audio output, AUX audio and video input, external microphone,SWC steering wheel control.
  • DSP digital processing audio streaming:Built in DSP sound effect processing chip, It supports 6 sound settings Smart Bass, Balance, Emperor, 30-EQ, Loudness, Filter, equipped with TDA7388 power amplifier chip, customize the best sound in different positions according to your preferences to meet your personalized needs,and bring you a pleasant driving journey.
$238.00 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping

 

Last update on 2025-06-11 / Affiliate links / Images from Amazon Product Advertising API

 

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