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2012 Exchange Component Identification and Procedures

by
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NHTSA ID Number: 10234921

Manufacturer Communication Number: 1515212R

Summary

Exchange Component Identification and prcedures

 

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 08/09/13

APPLICABILITY:2012MY SubarueBay Vehicles
SUBJECT:2012 Exchange Component Identification and Procedures

 

INTRODUCTION

This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.

INDEX

  • 8.4.9.1 Audio/Face Plate Exchange Program (pg. 1)
  • 8.4.9.2 Rear Seat Entertainment Exchange Program (pg. 7)
  • 8.4.9.3 Navigation System Exchange Program (pg. 10)
  • 8.4.9.4 Return of CD/DVD’s Lodged in an In-Dash CD Changer or Rear Seat Entertainment Unit (pg. 13)
  • 8.4.9.5 Satellite Radio Exchange Program (pg. 13)
  • 8.4.9.6 Power Amplifier Exchange Program (pg. 17)
  • 11.2.10 Out of Warranty Exchange / Repair Program (pg. 19)

 

8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.

Genuine SubarueBay audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

 

(1) The defective chassis should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found on Subarunet, under “Service > Forms”.

 

The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

PANASONIC
SERVICE CENTER TELEPHONEFAX TELEPHONE
1-800-228-04731-800-682-8056

 

The Clarion Service Center may be contacted by phone. The Service Center is open from 8AM to 6PM Eastern.

CLARION
SERVICE CENTER TELEPHONE
1-800-347-8933

 

The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open from 9AM – 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the following business day.

KENWOOD CORPORATION
ON-LINE EXCHANGE FORMFAX TELEPHONESERVICE CENTER TELEPHONE
www.fthgroupinc.com1-626-333-24071-626-333-2435

 

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The SubarueBay Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONESERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com1-800-438-54101-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in SubarueBay Service Bulletin number 15-155-12R

NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a SubarueBay of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

 

Vehicles that have been placed in demo service should use exchange units only.

Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from SubarueBay of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

(3)
 Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Dealer RO Number
Chassis Model Number, ID Code and/or the SubarueBay Part Number (Clarion requires the
front faceplate ID number)
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Panasonic Exchange Number Example….SUS0000001

Clarion Exchange Number Example… (ERS#)…0000000001

Kenwood Exchange Number Example… (RM#)…0000(0)

Fujitsu Ten Exchange/Claim Id  Number Example … 2YB000000

An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit and/or the SD Card.

 

8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM

Genuine SubarueBay Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback).

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the SubarueBay Parts Dept. and not covered by this exchange program. Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the SubarueBay Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

(1) The defective chassis should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted by either by calling their toll free number or by faxing a legible copy of the Exchange Request Form.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

 

PANASONIC
SERVICE CENTER TELEPHONEFAX TELEPHONE
1-800-228-04731-800-682-8056

 

The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to 5PM Pacific Time.

MYRON AND DAVIS
SERVICE CENTER TELEPHONEFAX TELEPHONE
1-866-435-67891-909-796-0597

NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your SubarueBay Service Representative for further instructions.

Vehicles that have been placed in demo service should use exchange units only. Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from a SubarueBay of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be included upon claim submission.

NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers.

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the SubarueBay Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

 

PANASONIC EXCHANGE NUMBER EXAMPLE…… SUS0000001

MYRON AND DAVIS EXCHANGE NUMBER 

EXAMPLE….. RA(followed by 5 numerics)

Panasonic will ship an exchange chassis along with an exchange form within 72 hours. Myron and Davis will ship an exchange module along with an exchange form same day UPS 2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

 

8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Vehicles that have been placed in demo service should use exchange units only.

Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer.

Genuine SubarueBay navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:

1) The defective unit should remain in the vehicle until the exchange unit is installed.

2) The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Exchange Request Form.

The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. Service Center is open from 9 AM – 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.

KENWOOD CORPORATION
ON-LINE EXCHANGE FORMFAX TELEPHONESERVICE CENTER TELEPHONE
www.fthgroupinc.com1-626-333-24071-626-333-2435

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The SubarueBay Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.

FUJITSU TEN
E-MAIL ADDRESSFAX TELEPHONESERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com1-800-438-54101-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in SubarueBay Service Bulletin number 15-155-12R.

Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.

3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day.

Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers are provided upon claim submission.

KENWOOD EXCHANGE NUMBER EXAMPLE… (RMA #)… 0000(0)

FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 2YB000000

If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed.

4) The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.

Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.

If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back” for the cost of the exchange unit and/or the SD Card with shipping.

 

8.4.9.4. RETURN OF LODGED CD/DVD(S)

In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/CD(s). Please use the following procedure:

(1) Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.

(2) For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer’s file.

(3) Remove the defective unit from the vehicle and return it to the manufacturer. DVD/CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned.

In the event a DVD/ CD(s) has been damaged (except Navigation DVDs), the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program.

 

8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

Genuine SubarueBay Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.

The procedures listed below should be followed:

(1) The defective module should remain in the vehicle until the exchange unit is installed.

(2) The Clarion Service Center should be contacted. The Service Center is open from 8 AM – 6 PM Eastern Time:

CLARION
1-800-347-8933

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The SubarueBay Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner

FUJITSU TEN
E-MAIL ADDRESSFAX TELEPHONESERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com1-800-438-54101-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a SubarueBay of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

Vehicles that have been placed in demo service should use exchange units only.

Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from SubarueBay of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
SubarueBay Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Clarion Exchange Number Example….(ERS#)… 0000000001

Fujitsu Ten Exchange/Claim Id Number Example …2YB000000

An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

Note: Activation of all subscription based services is the responsibility of the vehicle owner.

 

SIRIUS XM WARRANTY EXCHANGE PROCESS

If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions. Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.

Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a SubarueBay vehicle.

Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).

Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.

Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh

Note: If the unit is inoperative, call SiriusXM for assistance in identifying the existing radio ID number

 

8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Power Amplifier Exchange Program provides for replacement of a defective amplifier with an exchange unit. All amplifiers provided through the exchange program are new units. If an exchange unit is not available from Harmon Becker, immediately contact a SubarueBay of America Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be included upon claim submission.

Genuine SubarueBay amplifier units are manufactured by Harman Becker. In the event an amplifier assembly requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

(1) The defective unit should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time.

Harman Becker
1-800-448-0944

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the SubarueBay Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Harman Becker Exchange Number Example…RA999999

An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.

If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit.

Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

 

11.2.10  AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM

Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. SubarueBay Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.

The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.

All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.

Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.

Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the SubarueBay Part Number (Clarion requires the front faceplate ID Number)
Customer Complaint
Customer Last Name

 

Clarion: 1-800-347-8933

  • The program includes 2002 and later model years based on availability
  • Exchange cores will be shipped UPS Ground within 72 hours.
  • Clarion offers a 1 year manufacturer’s warranty on these exchange units.
  • Clarion will invoice the dealer for the cost of the exchange unit.
  • Shipping charges for return of the core is the responsibility of the dealership.
  • Cores must be returned to Clarion within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership
  • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee.

 

Panasonic: 1-800-228-0473

• The program includes 2002 and later model years based on availability
• Exchange cores will be shipped UPS Ground within 72 hours
• Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
• Dealers will be invoiced by Panasonic for the cost of the exchange unit
• Payments are to be made directly to Panasonic
• Shipping charges for return of the core is the responsibility of the dealership
• Cores must be returned to Panasonic within 30 days

 

Kenwood: 1-626-333-2435

NOTE: Kenwood does not offer an “Out of Warranty” exchange program; however, they do offer an “Out of Warranty” repair program.

  • The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com
  • The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
  • The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
  • The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
  • If the customer does not agree to additional costs, the unit is returned to the dealer “as is” with no additional charges.

Kenwood: 1-626-333-2435 (continued)

  • If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood.
  • The Kenwood Service Center repairs the unit and returns it to the dealer.

 

Fujitsu Ten 1-800-237-5413

  • The program includes 2010 and later model years based on availability
  • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
  • Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
  • Fujitsu Ten will invoice the dealer for the cost of the exchange unit
  • Shipping charges for return of the core is the responsibility of the dealership
  • Cores must be returned to Fujitsu Ten within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will debit the dealership
  • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.

 

9 Affected Products

Vehicles

MAKEMODELYEAR
SUBARUeBayCROSSTREK2012
SUBARUeBayFORESTER2012
SUBARUeBayIMPREZA2012
SUBARUeBayLEGACY2012
SUBARUeBayOUTBACK2012
SUBARUeBayTRIBECA2012
SUBARUeBayWRXeBay2012
SUBARUeBayWRXeBay STIeBay2012
SUBARUeBayXV CROSSTREK2012

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 08/09/13

https://www.nhtsa.gov/recalls?nhtsaId=10234921

MC-10234921-9999.pdf 2136.795KB

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NHTSA ID Number: 10234852

Manufacturer Communication Number: 1515212R

Summary

Exchange Component Identification and procedures

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 06/12/13

https://www.nhtsa.gov/recalls?nhtsaId=10234852

MC-10234852-9999.pdf 2008.341KB

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  • This Android touch screen radio is designed to seamlessly fit and function for SubarueBay Outback Legacy models from 2015 to 2022.The installation is Plug & Play,making it easy to upgrade your car's entertainment system.For 2015-2017 models equipped with Harmon Sound System, search for ASIN B0CTJRJVMQ get an additional harness to maintain audio.For 2018-2022 models,search for ASIN B0DBDJHH85
  • Upgrade to wireless CarPlay & wireless Android Auto! Perfect for older radios,this system lets you enjoy wireless music & screen mirroring instantly. No more permanent wires—set up & go! A smart investment for seamless, modern driving
  • Experience top performance with this Android stereo: 8-core CPU,2GB RAM, 32GB ROM for lightning-fast response. Enjoy crystal-clear visuals on a 9-inch 1280x720 IPS touchscreen & immersive sound with built-in DSP
  • Stay connected everywhere! This stereo supports 4G LTE—insert a SIM card or use Wi-Fi for internet access. Bluetooth 5.0 ensures premium sound for calls & music. Perfect for on-the-go connectivity
  • Simple installation,full control! Retain original wheel functions—switch songs,channels, & adjust volume safely without hands leaving the wheel.Drive smarter & safer with this convenient upgrade
$219.00 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 3
Android 13 for Subaru Forester Radio 2002-2008 with Wireless Apple Carplay Android Auto 9' Touchscreen Car Stereo with Free Backup Camera GPS Navigation Bluetooth RDS DSP Head Unit (4GB RAM+64GB ROM)
Android 13 for Subaru Forester Radio 2002-2008 with Wireless Apple Carplay Android Auto 9" Touchscreen Car Stereo with Free Backup Camera GPS Navigation Bluetooth RDS DSP Head Unit (4GB RAM+64GB ROM)
  • 【Android 13 Car Stereo for SubarueBay Forester】: The apple carplay car stereo fits for SubarueBay Forester radio 2002 2003 2004 2005 2006 2007 2008. Android 13 system, 9'' Capacitive touch screen, screen size is 228mm*218mm*131mm,4G RAM+64G ROM, running smoothly in colleges and universities.A variety of EQ sound effects scene selection.Capacitive touch screen,1280*720 high resolution, Support 1080p video, will provide you the Excellent experience in the car.
  • 【Wireless CarPlay & Android Auto】Connect to Wireless Apple Carplay and Android Auto via Bluetooth and WiFi. By clicking on the X-Car icon, you can start the Carplay or Android Auto function or go back to the main page. Alternatively, you can use the 4pin or 6 pin USB cable for a wired connection with easier to operate. Allows you to stay focused while driving and enjoy entertainment.
  • 【GPS Navigation & WiFi Connect】:9 inch car stereo for SubarueBay Forester Impreza WRXeBay STieBay built-in WiFi module, support online/offline maps.Built-in Offline Map of North America. Online map also be supported, after connected to WiFi, you can use GPS Navigation at anywhere. This item allow install or delete android apps from Application Store, as the same as smart phone.
  • 【FM/RDS Radio Receiver &Bluetooth】Bluetooth allows you effectively share music from mobile phone to the car stereo,answer phone call by hand free,calling and hang up phone with just one push of a button,daily driving easier and safer.Build in FM, automotive level chipset provides the best radio signal reception performance,let’s enjoy the best FM station and and drive with the rhythm of the city.
  • 【Steering Wheel Control &AHD Rear View Camera】: The car radio supports the car steering wheel to remote control the radio panel, including switching songs, switching channels, adjusting volume, answering calls, etc., you can easily complete the operation while driving. Equipped with an AHD rear view camera with a waterproof design, Excellent night vision and 170° ultra-wide field of view. When reversing, the AHD camera reversing image will be automatically displayed on the touch screen.
$133.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 4
AWESAFE Android 12 Car Stereo Radio for Subaru Outback Legacy 2009-2014, 9' Touchscreen Wireless Carplay Android Auto Media Radio WiFi Bluetooth GPS Navigation FM, 2G +32G
AWESAFE Android 12 Car Stereo Radio for Subaru Outback Legacy 2009-2014, 9" Touchscreen Wireless Carplay Android Auto Media Radio WiFi Bluetooth GPS Navigation FM, 2G +32G
  • 🚗【Stereo Configuration & Applicable Car Models】This double din radio is perfectly suitable for SubarueBay Legacy/ Outback 2009-2014 stereo radio, and no need to purchase additional accessories.
  • 🚗【Android 12 Car Stereo Radio】Android system,9 inch 2.5D 1280P HD touch screen, 2G RAM+32G ROM Octa Core CPU, offline/online GPS navigation, Wifi connection, RDS/FM radio, two USB, 7 EQ adjustable, support carplay Android auto, steering wheel control.
  • 🚗【GPS Navigation & WiFi Connect】Built-in Offline Map of North America. Online map also be supported, after connected to WiFi, you can use GPS Navigation at anywhere. This item allow install or delete android apps from Application Store, as the same as smart phone.
  • 🚗【Built-in Carplay & Android Auto】Bulit in Wireless Carplay & Wired Android Auto, support to use smart voice assistant or touch the display, you can get directions, make calls, send and receive messages, and enjoy music etc. A smarter, safer and more fun way to use your phone in the car, and keep you stay focused, connected and entertained.
  • 🚗【Radio with Bluetooth and RDS】Answer/ make calls and be hands-free with no distractions. The built-in microphone picks up your voice and your car speakers let you hear the person on the other side. High quality digital stereo (RDS) FM tuner, can search radio stations automatically/semi-automatically and accurately. You can control the volume of each speaker before and after and it has stereo EQ: jazz, rock, pop, classic, etc. Support play music or video online through the network.
$157.59 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 5
SIXWIN 2G+64G Android Car Stereo for Subaru Outback Legacy 2010-2014 9.7 Inch Touch Screen Car Radio with Wireless Apple Carplay Android Auto GPS Navigation Bluetooth FM WiFi HiFi Backup Camera MIC
SIXWIN 2G+64G Android Car Stereo for Subaru Outback Legacy 2010-2014 9.7 Inch Touch Screen Car Radio with Wireless Apple Carplay Android Auto GPS Navigation Bluetooth FM WiFi HiFi Backup Camera MIC
  • 【For SubarueBay Outback Legacy 2010-2014 Car Radio Stereo】 This Android car radio is for subarueBay Outback Legacy 2010 2011 2012 2013 2014 with 9.7 inch full touch screen. This Android car stereo with Android 13 system, 2G RAM+64G ROM memory, plug and play cable, easy to install. Note: this car radio is for basic version, if your car radio with harman karton, this car radio will not fit your car. We offer online help and user manual
  • 【SubarueBay Car Radio with CarPlay and Andriod Auto】 This SubarueBay radio supports wireless and wired apple carplay and android auto mirror link. After connecting the phone to the 9.7 inch car stereo, you can access map, GPS navigation, phone contacts, email, notification, music and more while you stay focused on the road. You can also wake up Siri or Google assistant through voice control to get help from them. Note: does not support Samsung phones
  • 【Car stereo with Buletooth FM Hi-Fi EQ MIC】This Bluetooth subarueBay Outback Legacy car stereo supports hands-free calling, bluetooth music player, auto loading phonebooks. After connected with external microphone, you can speak easily and the people you are calling can hear clearly from you. FM radio provides with 18 preset stations, channels (FM 87.50-108.0 MH). You can listen to the news, listen to radio music ets. EQ Hi-Fi function brings you high-fidelity sound, original immersive sound
  • 【GPS navigation stereo with WiFi Split Function】This SubarueBay Outback Legacy head unit with built-in GPS navigation, supports both online and offline gps navigation. It comes with Here We Go app, you just need to download the offline map you need, and you can go wherever you want even when there is no network. After connecting to WiFi, you can download apps from the play store, such as YouTube, Tiktok, Spotify and more. With split screen function, you can use both functions at the same time
  • 【Backup Camera & Steering Wheel Control】 The 9.7 inch touch screen car stereo for SubarueBay Outback Legacy 2010-2014 multimedia player with backup camera, which can automatically displays the image on the unit's screen when reversing your car. Help you drive safer and park easier. This Android touchscreen car radio also supports steering wheel control, you need to set the swc in setting
$175.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 6
CGOGC Android Car Radio Upgrade Compatible with Wireless Carplay Android Auto for Subaru Outback Legacy 2015-2019 8 Core Touchscreen Stereo Bluetooth GPS WiFi AM/FM Backup Camera Navigation Head Unit
CGOGC Android Car Radio Upgrade Compatible with Wireless Carplay Android Auto for Subaru Outback Legacy 2015-2019 8 Core Touchscreen Stereo Bluetooth GPS WiFi AM/FM Backup Camera Navigation Head Unit
  • Applicable models:Suitable for SubarueBay Outback Legacy 2015 2016 2017 2018 2019.Easy to install and operate,free installation tools.If you have any questions, Please click"Sold by:CGOGC",click "Ask question ",We will respond to your question as soon as possible, Thanks!
  • Built in Carplay and Android Auto:This car raido compatible with Apple Wireless Carplay and android auto, allowing superior voice assist control and making it easier to access your phone functions including music, GPS navigation, calls, notification, messages and much more , while keeping your hands free for totally safe driving maneuvers!
  • Powerful hardware configuration:Android smart operating system, powerful Octa Core 2.0GHz processor , 2GB RAM, 32GB ROM,TDA7708 radio chip 9-inch Supper Clear IPS Screen 1280*720, give you wonderful visual experience.
  • Powerful and rich functions:This screen has Carplay, Android auto, GPS navigation, FM / AM/RDS radio, Bluetooth, Bluetooth music, USB, multi format music player, 1080p video player,5GWiFi, APP download, backup camera, audio output, AUX audio and video input, external microphone,SWC steering wheel control.
  • DSP digital processing audio streaming:Built in DSP sound effect processing chip, It supports 6 sound settings Smart Bass, Balance, Emperor, 30-EQ, Loudness, Filter, equipped with TDA7388 power amplifier chip, customize the best sound in different positions according to your preferences to meet your personalized needs,and bring you a pleasant driving journey.
$238.00 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 7
Leadfan Car Stereo for 2008-2012 Subaru Forester Impreza WRX Radio with Wireless CarPlay Android Auto, 9 Inch ToucScreen Display In-Dash GPS Navigation WIFI Bluetooth Unit MirrorLink,SWC+Backup Camera
Leadfan Car Stereo for 2008-2012 Subaru Forester Impreza WRX Radio with Wireless CarPlay Android Auto, 9 Inch ToucScreen Display In-Dash GPS Navigation WIFI Bluetooth Unit MirrorLink,SWC+Backup Camera
  • 🚘【Applicable Models】: Double din stereo is designed specifically for SubarueBay Forester Impreza WRX 2008 2009 2010 2011 2012 radio upgrade, perfectly fitting and plug and play. For 2008 SubarueBay Forester Impreza WRX radio adopts the Android 12 system and has 2G RAM+32G ROM memory (4-core) storage space. (👀 NOTE: Please check the model and year of your car, as well as the shape and size of the center console, before purchasing)
  • 🚘【Support Wireless Carplay & Android Auto】: For 2009 SubarueBay Forester Impreza WRX radio is compatible with wireless Apple CarPlay and Android Auto. You can connect to this dual channel car audio system via Bluetooth & WIFI and access most of the functions on your phone, such as music, video, GPS navigation, etc. For 2010 SubarueBay Forester Impreza WRX radio has voice control function. When you need it, just say "Hi, Siri/Google." It is very easy to use and greatly improves the user experience.
  • 🚘【Mirror Link & HD Touchscreen & Split Screen】: For 2011 SubarueBay Forester Impreza WRX radio is equipped with a 2.5D 9'' IPS touch screen that supports mirroring of iOS and Android phones. It allows you to access various functions directly. The split screen function supports same screen display, and both left and right screens can be operated independently. For 2010 SubarueBay stereo will bring you a visual feast. ( IOS supports wireless connetion; Android supports wireless/wired connection)
  • 🚘【GPS Navigation & WIFI】: For 2009 SubarueBay Forester Impreza WRX carplay comes with a GPS navigation system, making it convenient for traveling. Supports both offline and online maps. Compared with traditional navigation devices, this GPS for cars can navigate in real-time with the mobile phone map, and sync the latest smartphone GPS navigation at any time. A touch screen display can connect to WiFi or mobile hotspots, allowing you to download software anytime, anywhere.
  • 🚘【Backup Camera & SWC】: For your safety, the car stereo for 2011 SubarueBay Forester Impreza WRX radio carplay with a back camera supports rear view image input when reversing. The back-up camera with a 170° wide-angle lens has IP68 waterproof and night vision functions, ensuring optimal visibility regardless of weather conditions. For 2008 2009 SubarueBay Forester Impreza carplay supports SWC. After correct wiring, learn the steering wheel buttons to use the steering wheel controls.
$104.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 8
[4G+64G] Android 13 Car Radio for Subaru Legacy Outback 2015-2022, Wireless Carplay Android Auto, 9 inch IPS Touch Screen Stereo with GPS, Bluetooth, WiFi, FM Radio+ AHD Backup Camera+MIC
[4G+64G] Android 13 Car Radio for Subaru Legacy Outback 2015-2022, Wireless Carplay Android Auto, 9 inch IPS Touch Screen Stereo with GPS, Bluetooth, WiFi, FM Radio+ AHD Backup Camera+MIC
  • 【Andriod 13 Car Radio for Subaru Legacy Outback】 This car stereo is perfectly suitable for subaru legacy radio 2015 2016 2017 2018 2019 2020 2021 2022. High performance stereo comes with android13 system, 4G RAM+ 64G ROM. 4G RAM ensures the radio runs smoothly, and 64G ROM allows you to download and install more apps you like.
  • 【Car Stereo with Wireless /Wire carplay & Android Auto】 Our upgraded subaru legacy radio supports wireless / wire carplay & android auto. Connect to your smartphone via bluetooth, wifi or a USB cable, Siri or Google assistant can help you something, like opening map , making and receiving calls, playing music etc.
  • 【GPS & WIFI Hopspot Connection 】 For subaru legacy navigation system build-in GPS receiver, the car radio supports offline and online maps, which enables safe driving even in areas with weak or no cell reception. With wifi hotspot connection, you can smoothly use online GPS and download some apps like Youtube, Facebook and so on from playstore on this android subaru legacy radio.
  • 【Bluetooth5.2 & MIC & FM Radio】Double Din Android Car Radio build-in 5.2 bluetooth, allow you to make and receive hands-free calling. It has a built-in microphone and supports both built-in and external microphones, if you feel the voice low, you can use the mircrophone to enjoy clear voice. Additionally, it features an FM radio function, allowing you to enjoy your favorite radio stations on the your journey.
  • 【Steering Wheel Control & Rear view Camera】 The car stereo for subaru legacy 2015-2022 supports SWC, allow you to adjust music, receive calls by controlling the SWC buttons on your subaru with no distraction on driving. For this car stereo comes with a 170°viewing angle night vision waterproof backup camera, offer clear vision, no blind spots. Even in the bad weather , no need to worry the clearity problem when you are reversing.
$169.00 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
Autorder Custom Fit for Screen Protector 2019-2024 Subaru Forester/Crosstrek/Impreza/Ascent Accessories 8-Inch Tempered Glass 9H Navigation Display Touchscreen Protective Film
Autorder Custom Fit for Screen Protector 2019-2024 Subaru Forester/Crosstrek/Impreza/Ascent Accessories 8-Inch Tempered Glass 9H Navigation Display Touchscreen Protective Film
  • Perfect Compatible---This navigation screen protector specially designed for Subaru Forester/Crosstrek/Impreza/Ascent 2019-2024 is 100% compatible with the 8-Inch automotive central control touch screen.Please check the size of your screen before purchase!
  • High-definition Effect---Using high-definition screen tempered film,there will be a clear visual effect. Will not affect the color of the display and touch screen function.
  • Excellent Protection---Protect the touchscreen from scratches, explosions and vibrations.The surface hardness up to 9H, stronger scratch resistance.Good adsorption, not easy to fall.
  • Sensitive Touch---It can effectively block grease and water, and has a smooth touch.And will not leave any residues on the navigation screen after removing. A must-have accessories for Forester/Crosstrek/Impreza/Ascent.
  • Easy To Install---Align the position,the tempered glass screen protector will be automatically adsorbed, and the installation can be successful with the touch of your finger.
$11.88 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 10
SIXWIN Android Car Stereo 2G+64G for Subaru Legacy Outback 2015-2018 with Wireless CarPlay Android Auto Mirror Link 9 Inch Touchscreen with Bluetooth GPS Navigation WiFi HiFi FM Backup Camera MIC
SIXWIN Android Car Stereo 2G+64G for Subaru Legacy Outback 2015-2018 with Wireless CarPlay Android Auto Mirror Link 9 Inch Touchscreen with Bluetooth GPS Navigation WiFi HiFi FM Backup Camera MIC
  • 【Android Car Radio for Subaru Legacy Outback 2015-2018】This Android 13 Car Stereo is for Subaru Legacy Outback 2015 2016 2017 2018. It is plug and play, easy to install, with android 13 system, 2G+64G memory. Note: This car radio is suitable for the basic version. If your car with harman karton audio system, it will not fit
  • 【Wireless Carplay & Android Auto Mirror Link】 The 9 inch touch screen subaru car radio supports wireless and wired Apple CarPlay and Android Auto. After connecting, you can access map, GPS navigation, phone contacts, email, notification, music and more while you stay focused on the road. You can also wake up Siri or Google assistant through voice control to get help from them. It also support mirror link. Not support samsung phones
  • 【Built- in GPS Navigation & WiFi】 This subaru head unit with built-in GPS navigation, supports both online and offline gps navigation. It comes with Here We Go app, you just need to download the offline map you need, and you can go wherever you want even when there is no network and don't worry about getting lost. After connecting to WiFi, you can use online navigation and download the app you want on the stereo, bring you the same experience as your mobile phone
  • 【Bluetooth Hands-free & FM & HiFi & MIC】 This Bluetooth multimedia player for subaru Legacy Outback 2015-2018 supports hands-free calling, playing bluetooth music, downloading phonebooks. You can answer or make calls with just one push of a button. FM radio provides with 18 preset stations, with a wide range of channels (FM 87.50-108.0 MH). You can listen to the news while driving, listen to radio music, pay attention to the road ahead. Hifi function providing you with original sound quality
  • 【Backup Camera & Steering Wheel Control】 The 9 inch touch screen Android 13 subaru car audio equipped with AHD backup camera, help you drive safer and park easier. It also suppports steering wheel control,for basic version cars, you just need to learn steering wheel control. If your car comes with a Harman Carton sound system, you need to connect the canbus and set it
$119.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping

 

Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API

 

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