Subaru Logo

2012 Exchange Component Identification and Procedures

by
“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA ID Number: 10234921

Manufacturer Communication Number: 1515212R

Summary

Exchange Component Identification and prcedures

 

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 08/09/13

APPLICABILITY: 2012MY Subaru Vehicles
SUBJECT: 2012 Exchange Component Identification and Procedures

 

INTRODUCTION

This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.

INDEX

  • 8.4.9.1 Audio/Face Plate Exchange Program (pg. 1)
  • 8.4.9.2 Rear Seat Entertainment Exchange Program (pg. 7)
  • 8.4.9.3 Navigation System Exchange Program (pg. 10)
  • 8.4.9.4 Return of CD/DVD’s Lodged in an In-Dash CD Changer or Rear Seat Entertainment Unit (pg. 13)
  • 8.4.9.5 Satellite Radio Exchange Program (pg. 13)
  • 8.4.9.6 Power Amplifier Exchange Program (pg. 17)
  • 11.2.10 Out of Warranty Exchange / Repair Program (pg. 19)

 

8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.

Genuine Subaru audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

 

(1) The defective chassis should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found on Subarunet, under “Service > Forms”.

 

The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

PANASONIC
SERVICE CENTER TELEPHONE FAX TELEPHONE
1-800-228-0473 1-800-682-8056

 

The Clarion Service Center may be contacted by phone. The Service Center is open from 8AM to 6PM Eastern.

CLARION
SERVICE CENTER TELEPHONE
1-800-347-8933

 

The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open from 9AM – 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the following business day.

KENWOOD CORPORATION
ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE
www.fthgroupinc.com 1-626-333-2407 1-626-333-2435

 

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12R

NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

 

Vehicles that have been placed in demo service should use exchange units only.

Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

(3)
 Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Dealer RO Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the
front faceplate ID number)
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Panasonic Exchange Number Example….SUS0000001

Clarion Exchange Number Example… (ERS#)…0000000001

Kenwood Exchange Number Example… (RM#)…0000(0)

Fujitsu Ten Exchange/Claim Id  Number Example … 2YB000000

An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit and/or the SD Card.

 

8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM

Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback).

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept. and not covered by this exchange program. Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the Subaru Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

(1) The defective chassis should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted by either by calling their toll free number or by faxing a legible copy of the Exchange Request Form.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

 

PANA SONIC
SERVICE CENTER TELEPHONE FAX TELEPHONE
1-800-228-0473 1-800-682-8056

 

The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to 5PM Pacific Time.

MYRON AND DAVIS
SERVICE CENTER TELEPHONE FAX TELEPHONE
1-866-435-6789 1-909-796-0597

NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.

Vehicles that have been placed in demo service should use exchange units only. Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be included upon claim submission.

NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers.

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

 

PANASONIC EXCHANGE NUMBER EXAMPLE…… SUS0000001

MYRON AND DAVIS EXCHANGE NUMBER 

EXAMPLE….. RA(followed by 5 numerics)

Panasonic will ship an exchange chassis along with an exchange form within 72 hours. Myron and Davis will ship an exchange module along with an exchange form same day UPS 2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

 

8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Vehicles that have been placed in demo service should use exchange units only.

Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer.

Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:

1) The defective unit should remain in the vehicle until the exchange unit is installed.

2) The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Exchange Request Form.

The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. Service Center is open from 9 AM – 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.

KENWOOD CORPORATION
ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE
www.fthgroupinc.com 1-626-333-2407 1-626-333-2435

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12R.

Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.

3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day.

Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers are provided upon claim submission.

KENWOOD EXCHANGE NUMBER EXAMPLE… (RMA #)… 0000(0)

FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 2YB000000

If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed.

4) The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.

Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.

If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back” for the cost of the exchange unit and/or the SD Card with shipping.

 

8.4.9.4. RETURN OF LODGED CD/DVD(S)

In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/CD(s). Please use the following procedure:

(1) Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.

(2) For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer’s file.

(3) Remove the defective unit from the vehicle and return it to the manufacturer. DVD/CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned.

In the event a DVD/ CD(s) has been damaged (except Navigation DVDs), the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program.

 

8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.

The procedures listed below should be followed:

(1) The defective module should remain in the vehicle until the exchange unit is installed.

(2) The Clarion Service Center should be contacted. The Service Center is open from 8 AM – 6 PM Eastern Time:

CLARION
1-800-347-8933

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

Vehicles that have been placed in demo service should use exchange units only.

Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
Subaru Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Clarion Exchange Number Example….(ERS#)… 0000000001

Fujitsu Ten Exchange/Claim Id Number Example …2YB000000

An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

Note: Activation of all subscription based services is the responsibility of the vehicle owner.

 

SIRIUS XM WARRANTY EXCHANGE PROCESS

If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions. Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.

Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.

Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).

Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.

Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh

Note: If the unit is inoperative, call SiriusXM for assistance in identifying the existing radio ID number

 

8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Power Amplifier Exchange Program provides for replacement of a defective amplifier with an exchange unit. All amplifiers provided through the exchange program are new units. If an exchange unit is not available from Harmon Becker, immediately contact a Subaru of America Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be included upon claim submission.

Genuine Subaru amplifier units are manufactured by Harman Becker. In the event an amplifier assembly requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

(1) The defective unit should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time.

Harman Becker
1-800-448-0944

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Harman Becker Exchange Number Example…RA999999

An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.

If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit.

Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

 

11.2.10  AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM

Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.

The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.

All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.

Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.

Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number)
Customer Complaint
Customer Last Name

 

Clarion: 1-800-347-8933

  • The program includes 2002 and later model years based on availability
  • Exchange cores will be shipped UPS Ground within 72 hours.
  • Clarion offers a 1 year manufacturer’s warranty on these exchange units.
  • Clarion will invoice the dealer for the cost of the exchange unit.
  • Shipping charges for return of the core is the responsibility of the dealership.
  • Cores must be returned to Clarion within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership
  • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee.

 

Panasonic: 1-800-228-0473

• The program includes 2002 and later model years based on availability
• Exchange cores will be shipped UPS Ground within 72 hours
• Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
• Dealers will be invoiced by Panasonic for the cost of the exchange unit
• Payments are to be made directly to Panasonic
• Shipping charges for return of the core is the responsibility of the dealership
• Cores must be returned to Panasonic within 30 days

 

Kenwood: 1-626-333-2435

NOTE: Kenwood does not offer an “Out of Warranty” exchange program; however, they do offer an “Out of Warranty” repair program.

  • The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com
  • The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
  • The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
  • The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
  • If the customer does not agree to additional costs, the unit is returned to the dealer “as is” with no additional charges.

Kenwood: 1-626-333-2435 (continued)

  • If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood.
  • The Kenwood Service Center repairs the unit and returns it to the dealer.

 

Fujitsu Ten 1-800-237-5413

  • The program includes 2010 and later model years based on availability
  • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
  • Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
  • Fujitsu Ten will invoice the dealer for the cost of the exchange unit
  • Shipping charges for return of the core is the responsibility of the dealership
  • Cores must be returned to Fujitsu Ten within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will debit the dealership
  • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.

 

9 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU CROSSTREK 2012
SUBARU FORESTER 2012
SUBARU IMPREZA 2012
SUBARU LEGACY 2012
SUBARU OUTBACK 2012
SUBARU TRIBECA 2012
SUBARU WRX 2012
SUBARU WRX STI 2012
SUBARU XV CROSSTREK 2012

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 08/09/13

https://www.nhtsa.gov/recalls?nhtsaId=10234921

MC-10234921-9999.pdf 2136.795KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [2.04 MB]

 

NHTSA ID Number: 10234852

Manufacturer Communication Number: 1515212R

Summary

Exchange Component Identification and procedures

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 06/12/13

https://www.nhtsa.gov/recalls?nhtsaId=10234852

MC-10234852-9999.pdf 2008.341KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [1.92 MB]

 

 

Bestseller No. 1
SYGAV Android 11 Car Stereo for Subaru Forester WRX Impreza Radio Wireless Carplay GPS Navigation HD 1280x720 Touch Screen Android Auto Head Unit
SYGAV Android 11 Car Stereo for Subaru Forester WRX Impreza Radio Wireless Carplay GPS Navigation HD 1280x720 Touch Screen Android Auto Head Unit
  • High Configuration* The lastest version Android 9.0 Pie Operating System, Rockchip RK3399 PX6 Hexa-Core CPU processor with 4G RAM and 64G ROM, the performance will be more stability, giving you more faster running speed and respond experience.
  • Multi Functions* Support Mirror Link, 3G/4G Network, WiFi, Hands Free phone call, Offline and Online map. Steering Wheel Controls. Google Playstore also came from the stereo, support download most of entertainment app online.
  • Better Display* IPS and Mulit-Touch screen with 1024*600 high resolution display, bring you a visual clearly experience. Unique UI design, redefining the interactive interface, simplify operation process to enhances the reaction speed.
  • Built in DSP* Digital Sounds Processor with 15 bands EQ adjustable and different voice styles optional, you can enjoy a new auditory. 6-channel Audio output converters, support subwoofer output.
$549.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 2
MekedeTech Android Car Radio Stereo GPS Navigation for Subaru Outback Legacy 2015-2018 Head Unit Replacement,9 inch Touch Screen Upgrade with Wireless CarPlay/Android Auto,4 core 1+32G
MekedeTech Android Car Radio Stereo GPS Navigation for Subaru Outback Legacy 2015-2018 Head Unit Replacement,9 inch Touch Screen Upgrade with Wireless CarPlay/Android Auto,4 core 1+32G
  • This Android touch screen radio upgrade is Plug & Play fit for Subaru Outback Legacy 2015 2016 2017 2018 perfectly,it include all accessories for installation such as dash kit, power cable,rca cable, revesing camera cable and USB cables, if your car with Harmon Sound System it is need to buy another power cable with canbus to get sound, please search ASIN B0CTJRJVMQ to get it
  • Built-in wireless Carplay and Wired Android Auto,a value investment to anyone using an older radio and looking to move to wireless CarPlay,you are able to enjoy the screen and play music wirelessly immediately after got it all set-up, which is so much better than having to have a wire connected permanently
  • The Android stereo with quad core 1G RAM 32G ROM capacity,1024*600 high resolution touch screen,support 1080P video playback,RCA input/output/WiFi/FM radio/bluetooth/backup camera
  • Android Navigation system with multiple functions: Built-in bluetooth 5.0,support hands-free calls and bluetooth music. Also support steering Wheel Control,FM radio,double Rear USB port input, rear view camera input
  • Easy installation,Keep all orginal wheel control function, Easy to switch songs,channels and adjust volume without taking your hands off the steering wheel,which is more convenient and safe
$149.00
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 3
Android 12 Car Radio Stereo for Subaru Forester 2002-2007 Wireless CarPlay Android Auto with Bluetooth GPS Navigation
Android 12 Car Radio Stereo for Subaru Forester 2002-2007 Wireless CarPlay Android Auto with Bluetooth GPS Navigation
  • 【Applicable Models】For Subaru Forester 2002-2007
  • 【Android 12 System】Android 12 operating system,ensure smooth and fast operation.Provide you with a more comfortable experience and convenient operation.
  • 【Wireless Carplay & Android Auto】You can choose wired connection or wireless connection to Carplay or Android Auto.By connecting your iPhone or Android phones,you can access mobile phone address book,notifaction,message,map navigation,music and so on.
  • 【GPS Navigation & WiFi】Built in offline North American map.Also support online map,when you connect WiFi you can use the GPS navigation anywhere.By WiFi you can download or delete apps in APP Store,as the same as phone.
  • 【Bluetooth】Fast match with phone,you can answer or make calls by the radio.coming with an enternal microphone, which will pick your voice clear and your car speskers let you hear the person on the other side precise.
$159.99 −$10.00 $149.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 4
Roinvou 2+64G Android 13 CarPlay Stereo for 2008-2012 Subaru Forester Impreza WRX STI, Wireless CarPlay Radio with Android Auto, 9'' Touchscreen in-Dash GPS Navigation with Mirror Link BT HiFi WiFi
Roinvou 2+64G Android 13 CarPlay Stereo for 2008-2012 Subaru Forester Impreza WRX STI, Wireless CarPlay Radio with Android Auto, 9'' Touchscreen in-Dash GPS Navigation with Mirror Link BT HiFi WiFi
  • 🚘[𝐍𝐞𝐰𝐞𝐬𝐭 𝟐+𝟔𝟒𝐆 𝐀𝐧𝐝𝐫𝐨𝐢𝐝 𝟏𝟑 𝐂𝐚𝐫 𝐑𝐚𝐝𝐢𝐨] HD capacitive touch screen radio for subaru forester impreza wrx sti with 1024 x 600 screen resolution, giving you an excellent visual playback experience when watching videos or navigating. Support multiple EQ options and Hi-Fi sound, allows you to enjoy a superior music listening experience.
  • 🚘[𝐂𝐚𝐫 𝐒𝐭𝐞𝐫𝐞𝐨 𝐰𝐢𝐭𝐡 𝐀𝐩𝐩𝐥𝐞 𝐂𝐚𝐫𝐏𝐥𝐚𝐲 & 𝐀𝐧𝐝𝐫𝐨𝐢𝐝 𝐀𝐮𝐭𝐨] for subaru forester radio replacement with HD touchscreen and built-in wireless/wired Apple CarPlay and wireless/wired Android Auto for superior voice-assisted control and easier access to your phone features, including music, navigation, calls, notification, messages and much more. (Some Samsung Phones are Restricted.)
  • 🚘[𝐆𝐏𝐒 𝐍𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐨𝐧 & 𝐖𝐢𝐅𝐢] for subaru impreza radio upgrade with bluetooth contains a built-in GPS module, navigation software such as Waze and free offline maps can be used. With a WiFi/hotspot connection, the online map works perfectly, and you can also download apps from the Play Store such as YouTube, Tiktok, etc., which can enrich your car life!
  • 🚘[𝐀𝐧𝐝𝐫𝐨𝐢𝐝/𝐢𝐎𝐒 𝐌𝐢𝐫𝐫𝐨𝐫 𝐋𝐢𝐧𝐤] You can connect this touch screen car stereo through WiFi hotspot/BT(wireless) or original USB cable(wired) of your phone to synchronize the phone screen and for subaru wrx stereo head unit radio screen. This is very convenient when you use your phone's navigation function. Android supports bidirectional control, iPhone supports unidirectional control. (Some Samsung Phones are Restricted.)
  • 🚘[𝐁𝐥𝐮𝐞𝐭𝐨𝐨𝐭𝐡 & 𝐅𝐌/𝐑𝐃𝐒 𝐑𝐚𝐝𝐢𝐨] for subaru forester navigation system with bluetooth and built-in & external mic (including microphone), support hands-free calling, music playback , voice functions, sync contacts, etc. Stable FM radio with 18 preset stations, manual, semi-automatic, fully automatic channel search. High-quality FM/RDS radio provides channel broadcasting, weather forecast, real-time road conditions.
$139.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 5
SIXWIN Android Car Stereo for Subaru Legacy Outback 2010 2011 2012 2013 2014 2015 2016 with CarPlay Android Auto 9 Inch Touchscreen with Bluetooth GPS Navigation WiFi HiFi FM Backup Camera MIC …
SIXWIN Android Car Stereo for Subaru Legacy Outback 2010 2011 2012 2013 2014 2015 2016 with CarPlay Android Auto 9 Inch Touchscreen with Bluetooth GPS Navigation WiFi HiFi FM Backup Camera MIC …
  • 【Android Car Radio for Subaru Legacy Outback 2010-2016】This Android 11 Car Stereo is for Subaru Legacy Outback 2010 2012 2013 2014 2015 2016. It comes with plug and play cable, easy to install, with android 11 system, 2G+32G memory. Note: This car radio is suitable for the basic version of the car. If your car comes with a Harman Kardon sound system, you will need additional wiring harnesses and canbus. Please find us to recommend it to you and get PDF user manual and online help
  • 【Wireless Carplay & Android Auto】The 9 inch touch screen subaru car radio supports wireless and wired Apple CarPlay and Android Auto. You can connect Carplay and Android auto via USB cable, Bluetooth and WiFi. after connecting the phone to the radio, you can access map, GPS navigation, phone contacts, email, notification, music and more while you stay focused on the road. You can also wake up Siri or Google assistant through voice control to get help from them. Not support samsung phones
  • 【Built- in GPS Navigation & WiFi】 This subaur head unit with built-in GPS navigation, supports both online and offline gps navigation. It comes with Here We Go app, you just need to download the offline map you need, and you can go wherever you want even when there is no network and don't worry about getting lost. After connecting to WiFi, you can use online navigation and download the app you want on the stereo, bring you the same experience as your mobile phone
  • 【Bluetooth Hands-free & FM & HiFi & MIC】This Buletooth multimedia player for subaru Legacy Outback 2010-2016 supports hands-free calling, playing bluetooth music, downloading phonebooks. You can answer or make calls with just one push of a button. FM radio provides with 18 preset stations, with a wide range of channels (FM 87.50-108.0 MH). You can listen to the news while driving, listen to radio music, pay attention to the road ahead. Hifi function providing you with original sound quality
  • 【Backup Camera & Steering Wheel Control】 The 9 inch touch screen Android 11 car audio receiver equipped with AHD backup camera, help you drive safer and park easier. It also suppports steering wheel control,for basic version cars, you just need to learn steering wheel control. If your car comes with a Harman Carton sound system, you will need additional wiring harnesses and canbus to use the original car camera and steering wheel control
$158.99 −$9.00 $149.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 6
SIXWIN Android 13 1G+32G Car Stereo for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012 with CarPlay Android Auto 9 Inch Touchscreen with Bluetooth GPS Navigation WiFi HiFi FM SWC Backup Camera
SIXWIN Android 13 1G+32G Car Stereo for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012 with CarPlay Android Auto 9 Inch Touchscreen with Bluetooth GPS Navigation WiFi HiFi FM SWC Backup Camera
  • 【9 inch Car Radio for Subaru Forester Impreza WRX 2008-2012】This Android 11.0 Car Stereo is for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012. The head unit with plug and play cable, easy to install, with android 13 system, 1GB (RAM) +32GB (ROM) memory. This car radio is for basic cars, If your car is in the Navi version, please send us your dashboard picture and we will help you recommend the appropriate wiring harness and canbus
  • 【Wireless Carplay & Android Auto】The 9 inch touch screen subaru car radio supports wireless and wired Apple CarPlay and Android Auto. Does not support Samsung phones.( Note: Using Android Auto need to download Android Auto app).You can connect Carplay and Android auto via USB cable, Bluetooth and WiFi. after connecting, you can access map, GPS navigation, phone contacts, email, notification, music. You can also wake up Siri or Google assistant through voice control to get help from them
  • 【Built- in GPS Navigation & WiFi】This in dash GPS navigation head unit for subaru with built-in GPS navigation, supports both online and offline gps navigation. It comes with Here We Go app, you just need to download the offline map you need, and you can go wherever you want even when there is no network and don't worry about getting lost. After connecting to WiFi, you can use online navigation and download the app you want on the stereo, bring you the same experience as your mobile phone
  • 【Bluetooth Hands-free & FM & HiFi】This Buletooth multimedia player supports hands-free calling, playing bluetooth music, downloading phonebooks. You can answer or make calls with just one push of a button. FM radio provides with 18 preset stations, with a wide range of channels (FM 87.50-108.0 MH). You can listen to the news while driving, listen to radio music, pay attention to the road ahead. Hifi function, providing you with high-definition images during driving and original sound quality
  • 【Backup Camera & Steering Wheel Control】 The 9 inch touch screen Android 11.0 car stereo for subaru is equipped with AHD backup camera, help you drive safer and park easier. It also suppports steering wheel control, you can switch songs adjust the volume and answer the phone through the steering wheel, it is very convenient and makes you more focus on driving. Note: If your car is not a basic version, you may need additional wiring harness and canbus to use factory backup camera and swc
$119.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 7
2G+64G for Subaru Forester Impreza WRX STI 2008-2012 Car Stereo, Wireless Apple CarPlay and Android Auto, 9 Inch Android Car Radio with Navigation, Touchscreen, Bluetooth Hands-Free, Backup Camera
2G+64G for Subaru Forester Impreza WRX STI 2008-2012 Car Stereo, Wireless Apple CarPlay and Android Auto, 9 Inch Android Car Radio with Navigation, Touchscreen, Bluetooth Hands-Free, Backup Camera
  • 🗹Plug & Play: The Android apple play car stereo is plug and play for Subaru Forester Impreza WRX STI 2008-2012. Quad Core Processor, Android operation system, 2GB RAM and 64GB ROM, work with car's steering wheel control function
  • 🗹Wireless CarPlay & Android Auto: 2010 subaru forester radio supports wired and wireless carplay and Android auto, which makes it possible to control Pandora, Spotify, and more apps from your phone, compatible with Siri and Go_ogle assistant
  • 🗹GPS Navigation & Wi-Fi: This Subaru Forester android radio has built-in offline maps in the HereWeGo app, you can download it with WiFi connection. Online maps are available with Internet. In the play store, you can download more apps or watch YouTube videos
  • 🗹Hi-Fi/EQ/Backup Camera: Android stereo for subaru forester has built-in Hi-Fi audio, with 16-bands EQ setting, there are different default styles for you to choose, Rock, Pop Jazz, Classic. Support AHD reversing video input, will display crystal and vivid image automatically when in reversing
  • 🗹9 Inch Touch Screen: for subaru impreza radio with responsive touch-button design and 9 inch IPS display screen, provides you true-to-life colors and excellent user experience. Support split screen, you can run the music or maps (video or maps) at the same time
$119.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 8
AL85A 2017 17 SUBARU Outback and Legacy Micro SD Navigation Card, MAP for North America, USA/Canada Part Number 86283AL85A
AL85A 2017 17 SUBARU Outback and Legacy Micro SD Navigation Card, MAP for North America, USA/Canada Part Number 86283AL85A
$139.00 −$51.05 $87.95
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
[2+32G] Android 13 Car Stereo for Subaru Outback Legacy 2010-2014 with Apple Carplay&Android Auto,9 Inch Car Radio with Mirror Link Bluetooth FM/RDS WiFi GPS SWC Dual USB+AHD Backup Camera
[2+32G] Android 13 Car Stereo for Subaru Outback Legacy 2010-2014 with Apple Carplay&Android Auto,9 Inch Car Radio with Mirror Link Bluetooth FM/RDS WiFi GPS SWC Dual USB+AHD Backup Camera
  • 【Android 13 Car Stereo for Subaru Outback Legacy】: The apple carplay car stereo fits for Subaru Outback Legacy 2010 2011 2012 2013 2014. Android 13 system, 9'' Capacitive touch screen, screen size is 228mm*218mm*131mm,2G RAM+32G ROM, running smoothly in colleges and universities.A variety of EQ sound effects scene selection.Capacitive touch screen,1024*600 high resolution, Support 1080p video, will provide you the Excellent experience in the car.
  • 【Compatible with Wireless/Wired Apple Carplay & Android Auto&Mirror Link】: This car stereo supports CarPlay/Android Auto function. Just connect via USB or Bluetooth, you can project the contents of your phone to the large screen of the host, and you can share your favorite 1080P videos, high-definition pictures, etc. Easily access your phone to make calls, navigate, play music or manage other apps via Siri/Google controls.Upgrade dual system mirror link: IOS/Android mirror link.
  • 【GPS Navigation & WiFi Connect】:9 inch car stereo for Subaru Outback Legacy built-in WiFi module, support online/offline maps.Built-in Offline Map of North America. Online map also be supported, after connected to WiFi, you can use GPS Navigation at anywhere. This item allow install or delete android apps from Application Store, as the same as smart phone.
  • 【FM/RDS Radio Receiver &Bluetooth】Bluetooth allows you effectively share music from mobile phone to the car stereo,answer phone call by hand free,calling and hang up phone with just one push of a button,daily driving easier and safer.Build in FM, automotive level chipset provides the best radio signal reception performance,let’s enjoy the best FM station and and drive with the rhythm of the city.
  • 【Steering Wheel Control &AHD Rear View Camera】: The car radio supports the car steering wheel to remote control the radio panel, including switching songs, switching channels, adjusting volume, answering calls, etc., you can easily complete the operation while driving. Equipped with an AHD rear view camera with a waterproof design, Excellent night vision and 170° ultra-wide field of view. When reversing, the AHD camera reversing image will be automatically displayed on the touch screen.
$127.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 10
CGOGC Android Car Radio Compatible with Android Auto Wireless Carplay for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012 8core 1280X720 IPS Touchscreen Stereo Bluetooth GPS Navigation HeadUnit
CGOGC Android Car Radio Compatible with Android Auto Wireless Carplay for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012 8core 1280X720 IPS Touchscreen Stereo Bluetooth GPS Navigation HeadUnit
  • ✅Applicable models:Suitable for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012 .Factory backup camera not supported.Easy to install and operate, free installation tools, If you have any questions please contact us, we will reply within 24 hours.
  • ✅Built in Carplay and Android Auto:This car raido compatible with Apple Wireless Carplay and android auto, allowing superior voice assist control and making it easier to access your phone functions including music, GPS navigation, calls, notification, messages and much more , while keeping your hands free for totally safe driving maneuvers!
  • ✅Powerful hardware configuration:The latest Android 11 operating system, powerful Octa Core 2.0GHz processor , 2GB RAM, 32GB ROM,TDA7708 radio chip 9-inch Supper Clear IPS Screen 1280*720, give you wonderful visual experience.
  • ✅Powerful and rich functions:This screen has Carplay, Android auto, GPS navigation, FM / AM radio, Bluetooth, Bluetooth music, USB, multi format music player, 1080p video player,5GWiFi, APP download, backup camera, audio output, AUX audio and video input, external microphone,SWC steering wheel control.
  • ✅DSP digital processing audio streaming:Built in DSP sound effect processing chip, It supports 6 sound settings Smart Bass, Balance, Emperor, 30-EQ, Loudness, Filter, equipped with TDA7388 power amplifier chip, customize the best sound in different positions according to your preferences to meet your personalized needs,and bring you a pleasant driving journey.
$239.00 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2024-04-30 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 

BufferCopyFlipboardHacker NewsLinkedInMessengerMixPinterestPocketPrintRedditSMSTelegramTumblrVKWhatsAppLineXing

Leave a Comment

Share to...
BufferCopyFlipboardHacker NewsLineLinkedInMessengerMixPinterestPocketPrintRedditSMSTelegramTumblrVKWhatsAppXing