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2012 Exchange Component Identification and Procedures

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NHTSA ID Number: 10234921

Manufacturer Communication Number: 1515212R

Summary

Exchange Component Identification and prcedures

 

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 08/09/13

APPLICABILITY: 2012MY Subaru Vehicles
SUBJECT: 2012 Exchange Component Identification and Procedures

 

INTRODUCTION

This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.

INDEX

  • 8.4.9.1 Audio/Face Plate Exchange Program (pg. 1)
  • 8.4.9.2 Rear Seat Entertainment Exchange Program (pg. 7)
  • 8.4.9.3 Navigation System Exchange Program (pg. 10)
  • 8.4.9.4 Return of CD/DVD’s Lodged in an In-Dash CD Changer or Rear Seat Entertainment Unit (pg. 13)
  • 8.4.9.5 Satellite Radio Exchange Program (pg. 13)
  • 8.4.9.6 Power Amplifier Exchange Program (pg. 17)
  • 11.2.10 Out of Warranty Exchange / Repair Program (pg. 19)

 

8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.

Genuine Subaru audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

 

(1) The defective chassis should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found on Subarunet, under “Service > Forms”.

 

The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

PANASONIC
SERVICE CENTER TELEPHONE FAX TELEPHONE
1-800-228-0473 1-800-682-8056

 

The Clarion Service Center may be contacted by phone. The Service Center is open from 8AM to 6PM Eastern.

CLARION
SERVICE CENTER TELEPHONE
1-800-347-8933

 

The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open from 9AM – 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the following business day.

KENWOOD CORPORATION
ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE
www.fthgroupinc.com 1-626-333-2407 1-626-333-2435

 

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12R

NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

 

Vehicles that have been placed in demo service should use exchange units only.

Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

(3)
 Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Dealer RO Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the
front faceplate ID number)
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Panasonic Exchange Number Example….SUS0000001

Clarion Exchange Number Example… (ERS#)…0000000001

Kenwood Exchange Number Example… (RM#)…0000(0)

Fujitsu Ten Exchange/Claim Id  Number Example … 2YB000000

An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit and/or the SD Card.

 

8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM

Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback).

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept. and not covered by this exchange program. Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the Subaru Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

(1) The defective chassis should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted by either by calling their toll free number or by faxing a legible copy of the Exchange Request Form.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

 

PANA SONIC
SERVICE CENTER TELEPHONE FAX TELEPHONE
1-800-228-0473 1-800-682-8056

 

The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to 5PM Pacific Time.

MYRON AND DAVIS
SERVICE CENTER TELEPHONE FAX TELEPHONE
1-866-435-6789 1-909-796-0597

NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.

Vehicles that have been placed in demo service should use exchange units only. Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be included upon claim submission.

NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers.

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

 

PANASONIC EXCHANGE NUMBER EXAMPLE…… SUS0000001

MYRON AND DAVIS EXCHANGE NUMBER 

EXAMPLE….. RA(followed by 5 numerics)

Panasonic will ship an exchange chassis along with an exchange form within 72 hours. Myron and Davis will ship an exchange module along with an exchange form same day UPS 2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

 

8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Vehicles that have been placed in demo service should use exchange units only.

Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer.

Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:

1) The defective unit should remain in the vehicle until the exchange unit is installed.

2) The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Exchange Request Form.

The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. Service Center is open from 9 AM – 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.

KENWOOD CORPORATION
ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE
www.fthgroupinc.com 1-626-333-2407 1-626-333-2435

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12R.

Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.

3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day.

Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers are provided upon claim submission.

KENWOOD EXCHANGE NUMBER EXAMPLE… (RMA #)… 0000(0)

FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 2YB000000

If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed.

4) The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.

Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.

If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back” for the cost of the exchange unit and/or the SD Card with shipping.

 

8.4.9.4. RETURN OF LODGED CD/DVD(S)

In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/CD(s). Please use the following procedure:

(1) Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.

(2) For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer’s file.

(3) Remove the defective unit from the vehicle and return it to the manufacturer. DVD/CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned.

In the event a DVD/ CD(s) has been damaged (except Navigation DVDs), the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program.

 

8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.

The procedures listed below should be followed:

(1) The defective module should remain in the vehicle until the exchange unit is installed.

(2) The Clarion Service Center should be contacted. The Service Center is open from 8 AM – 6 PM Eastern Time:

CLARION
1-800-347-8933

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.

Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

Vehicles that have been placed in demo service should use exchange units only.

Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
Subaru Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Clarion Exchange Number Example….(ERS#)… 0000000001

Fujitsu Ten Exchange/Claim Id Number Example …2YB000000

An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

Note: Activation of all subscription based services is the responsibility of the vehicle owner.

 

SIRIUS XM WARRANTY EXCHANGE PROCESS

If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions. Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.

Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.

Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).

Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.

Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh

Note: If the unit is inoperative, call SiriusXM for assistance in identifying the existing radio ID number

 

8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Power Amplifier Exchange Program provides for replacement of a defective amplifier with an exchange unit. All amplifiers provided through the exchange program are new units. If an exchange unit is not available from Harmon Becker, immediately contact a Subaru of America Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be included upon claim submission.

Genuine Subaru amplifier units are manufactured by Harman Becker. In the event an amplifier assembly requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

(1) The defective unit should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time.

Harman Becker
1-800-448-0944

(3)
Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Harman Becker Exchange Number Example…RA999999

An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.

If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit.

Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

 

11.2.10  AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM

Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.

The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.

All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.

Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.

Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number)
Customer Complaint
Customer Last Name

 

Clarion: 1-800-347-8933

  • The program includes 2002 and later model years based on availability
  • Exchange cores will be shipped UPS Ground within 72 hours.
  • Clarion offers a 1 year manufacturer’s warranty on these exchange units.
  • Clarion will invoice the dealer for the cost of the exchange unit.
  • Shipping charges for return of the core is the responsibility of the dealership.
  • Cores must be returned to Clarion within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership
  • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee.

 

Panasonic: 1-800-228-0473

• The program includes 2002 and later model years based on availability
• Exchange cores will be shipped UPS Ground within 72 hours
• Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
• Dealers will be invoiced by Panasonic for the cost of the exchange unit
• Payments are to be made directly to Panasonic
• Shipping charges for return of the core is the responsibility of the dealership
• Cores must be returned to Panasonic within 30 days

 

Kenwood: 1-626-333-2435

NOTE: Kenwood does not offer an “Out of Warranty” exchange program; however, they do offer an “Out of Warranty” repair program.

  • The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com
  • The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
  • The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
  • The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
  • If the customer does not agree to additional costs, the unit is returned to the dealer “as is” with no additional charges.

Kenwood: 1-626-333-2435 (continued)

  • If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood.
  • The Kenwood Service Center repairs the unit and returns it to the dealer.

 

Fujitsu Ten 1-800-237-5413

  • The program includes 2010 and later model years based on availability
  • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
  • Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
  • Fujitsu Ten will invoice the dealer for the cost of the exchange unit
  • Shipping charges for return of the core is the responsibility of the dealership
  • Cores must be returned to Fujitsu Ten within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will debit the dealership
  • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.

 

9 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU CROSSTREK 2012
SUBARU FORESTER 2012
SUBARU IMPREZA 2012
SUBARU LEGACY 2012
SUBARU OUTBACK 2012
SUBARU TRIBECA 2012
SUBARU WRX 2012
SUBARU WRX STI 2012
SUBARU XV CROSSTREK 2012

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 08/09/13

https://www.nhtsa.gov/recalls?nhtsaId=10234921

MC-10234921-9999.pdf 2136.795KB

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NHTSA ID Number: 10234852

Manufacturer Communication Number: 1515212R

Summary

Exchange Component Identification and procedures

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-152-12R
DATE: 01/13/12
REVISED: 06/12/13

https://www.nhtsa.gov/recalls?nhtsaId=10234852

MC-10234852-9999.pdf 2008.341KB

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  • 🚗[CUSTOMIZED CUT] LUWU outback screen protector 2022 is specially designed for 2020 2021 2022 2023 Subaur Outback Premium/Limited/Touring/Wilderness/Limited XT/Touring XT/Onyx Edition XT & 2022 2023 Subaur Legacy Limited/Premium/Sport/Limited XT/Touring XT Starlink Media Screen Navigation-11.6 inch, a very high quality car accessories infotainment stereo display center touch screen protector, necessary accessories for cars (Only for left rudder)
  • 🚗[SCRATCH PROOF] 2023 outback screen protector,2023 subaru outback screen protector protect your precious screen, this anti-scratch navigation outback 2022 screen protector prevents your touchscreen from being scratched by improper cleaning or any other unexpected key rub, oil, dirt
  • 🚗[EASY SLIDES & CLEANING] 2023 subaru outback screen protector,Smudge-proof screen protector for 2022 outback limited slides easier on the surface than it did before, easy installation and cleaning, just wipe with a damp cloth or wet rag, holding up well, a great 2022 subaur outback accessories of your car
  • 🚗[UPGRADE LOOKING] The 2023 subaru outback accessories,outback 2022 screen protector glossy surface makes the screen look so much better than the matte finish the car comes with and the touch is more sensitive, so there is no need to worry about affecting the use of the original car's button functions. 2022 subaur outback accessories with anti-fingerprint design which the screen protector does not easily leave your fingerprints
  • 🚗[SHOCK RESISTANT] The 2023 outback accessories,glass outback screen protector 2022 is reinforced with 9H hardness industrial strong material, which can slow down the impact force when broken and ensure that no one will be hurt when outback screen protector 2023 broken
$19.99 Amazon Prime
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Bestseller No. 3
AL66B 2015 2016 SUBARU Outback and Legacy Micro SD Navigation Card, MAP for North America, USA/Canada Part Number 86283AL66B
AL66B 2015 2016 SUBARU Outback and Legacy Micro SD Navigation Card, MAP for North America, USA/Canada Part Number 86283AL66B
$72.50
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SaleBestseller No. 4
Roinvou 8 Cores 6+128G Android Radio Upgrade for Subaru Forester Impreza WRX STI 2008-2012, 9'' HD Touchscreen with Wireless CarPlay Android Auto GPS Navigation WiFi Backup Camera Mirror Link BT Mic
Roinvou 8 Cores 6+128G Android Radio Upgrade for Subaru Forester Impreza WRX STI 2008-2012, 9'' HD Touchscreen with Wireless CarPlay Android Auto GPS Navigation WiFi Backup Camera Mirror Link BT Mic
  • ⚠𝐌𝐚𝐭𝐭𝐞𝐫𝐬 𝐍𝐞𝐞𝐝 𝐀𝐭𝐭𝐞𝐧𝐭𝐢𝐨𝐧: This upgraded radio dash kit is for subaru forester impreza wrx sti 2008 2009 2010 2011 2012. The stereo comes with an in-dash head unit, wiring harness cables and frame panel. Supports stock power amplifier (Need to connect the original AMP control cable to our power cable ACC). Please check if the power cable port on the detail page matches your original car before purchasing.
  • 🏆[𝐍𝐞𝐰𝐞𝐬𝐭 𝟔+𝟏𝟐𝟖𝐆 𝐀𝐧𝐝𝐫𝐨𝐢𝐝 𝟏𝟑 𝐂𝐚𝐫 𝐑𝐚𝐝𝐢𝐨] HD capacitive touch screen stereo for subaru sti with 1280 x 720 screen resolution, giving you an excellent visual playback experience when watching videos or navigating. Support 32-band EQ options, allows you to enjoy a superior music listening experience. Touch the color circle in the lower left corner of the screen to switch between 19 backgrounds. Long press the main interface to switch 59 desktop themes.
  • 🏆[𝐀𝐩𝐩𝐥𝐞 𝐂𝐚𝐫𝐏𝐥𝐚𝐲 & 𝐀𝐧𝐝𝐫𝐨𝐢𝐝 𝐀𝐮𝐭𝐨 & 𝐌𝐢𝐫𝐫𝐨𝐫 𝐋𝐢𝐧𝐤] for subaru impreza screen and built-in wireless/wired Apple CarPlay and wireless/wired Android Auto for superior voice-assisted control and easier access to your phone features, including music, navigation, calls, notification, messages and much more. For subaru forester head unit can be synced to the onboard screen via WiFi hotspot or the phone's original USB cable.
  • 🏆[𝐆𝐏𝐒 𝐍𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐨𝐧 & 𝐖𝐢𝐅𝐢] for subaru wrx radio kit contains a built-in GPS module, navigation software such as Waze and free offline maps can be used. With a WiFi/hotspot connection, online maps work perfectly, and you can download apps like YouTube, Tiktok and more from the Play Store to watch videos online when you're taking a break, and the large high-definition screen will provide a visual feast for a colorful driving journey.
  • 🏆[𝐁𝐥𝐮𝐞𝐭𝐨𝐨𝐭𝐡 & 𝐅𝐌/𝐑𝐃𝐒 𝐑𝐚𝐝𝐢𝐨] for subaru forester android head unit with built-in & external mic (including microphone), support hands-free calling, music playback, voice functions, sync contacts, etc. Stable FM radio with 18 preset stations, manual, semi-automatic, fully automatic channel search. High-quality FM/RDS radio provides channel broadcasting, weather forecast, real-time road conditions.
$229.99 −$20.00 $209.99 Amazon Prime
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Bestseller No. 5
YEE PIN for 2023 2024 Subaru Outback 11.6' Screen Protectors Tempered Glass Matte Finish Anti-Glare Reduce-Fingerprint 9H Scratch Resistant - Navigation Screen Protection or 2020-2024 Subaru Outback
YEE PIN for 2023 2024 Subaru Outback 11.6" Screen Protectors Tempered Glass Matte Finish Anti-Glare Reduce-Fingerprint 9H Scratch Resistant - Navigation Screen Protection or 2020-2024 Subaru Outback
  • 【PERFECT FIT】The 2024 outback matte screen protector for Subaru Outback Legacy - fit for 2020-2024 Subaru Outback (Premium /Limited /Onyx Edition /Touring /Onyx Edition XT /Wilderness /Limited XT /Touring XT) and 2020-2024 Subary Legacy (Premium /Sport /Limited /Limited XT /Touring XT) 11.6-Inch display screen, the hole is alignment, not a false representation of what you will be getting
  • 【EXCELLENT QUALITY】Tempered glass subaru outback 2024 screen protector looks great and feels like very high quality protection with 9H screen hardness, 2024 outback screen protector matte is matte finish but also HD clear. While some poor quality matte glass has poor clarity and transparency, we promise you never need to worry about the same problem for Subaru Outback Legacy matte glass
  • 【GREAT PROTECTION】You never know when something could come flying into the dashboard and 2024 subaru outback screen protector tempered glass 9H scratch resistant, 2023 outback screen protector matte will protect the matte/anti-glare, navigation protection for the GPS & Infotainment System from getting scratches and breaking
  • 【REDUCE-GlARE/FINGERPRINTS】Stop looking beyond your finger prints an reflection in your display. With our subaru anti glare screen protector for subaru outback 2023 matte tempered glass matte finish anti-glare helps with glare and fingerprints! Greatly reduces the appearance of fingerprints decrease the number of fingerprints that get on the screen and you will notice less glare/finger marks
  • 【EASY TO INSTALL】The subaru outback screen matte super simple installation. Zero bubbles. Package includes 1 x tempered glass matte finish 2024 subaru outback anti glare screen protector, 1 x installation tool kit making it incredibly simple to apply. Pro tip-if there is a pcs of dust after install gently pull back section and grab dust particle with dust sticker
$16.16 Amazon Prime
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Bestseller No. 6
INTGET Navigation Screen Protector for Subaru Impreza Crosstrek Forester Ascent Accessories 2019 2020 2021 2022 2023 Anti Scratch Tempered Glass Center Touch Display Screen Protective Film (8 INCH)
INTGET Navigation Screen Protector for Subaru Impreza Crosstrek Forester Ascent Accessories 2019 2020 2021 2022 2023 Anti Scratch Tempered Glass Center Touch Display Screen Protective Film (8 INCH)
  • 8 INCH Not For 6.5 INCH Screen -The Navigation Screen Protector fit for 2019 2020 2021 2022 Subaru Forester Accessories; for 2019 2020 2021 2022 2023 Subaru Crosstrek Accessories; for 2019 2020 2021 2022 2023 Subaru Impreza Accessories;for 2019 2020 2021 2022 Subaru Accent Accessories. Please PAY ATTENTION to the screen size before purchase
  • HIGH SENSITIVITY-Using thermal induction nanotechnology, smooth and sensitive touch, will not affect use for your Subaru Crosstrek Impreza Forester Accent touch screen.Smoother than your (FOR) Subaru original navigation screen
  • Protection：Protects the screen from dust, scratches, oil, water and fingerprints etc.
  • High Clear:This Screen Protector for Subaru Impreza Accent Forester Crosstrek 2019-2021 will not affect the color, touch screen responsiveness of your GPS display.
  • Easy install: No need to trim the edges. if product is received cracked, it may be damaged during shipping, please contact us for a replacement or refund.
$12.99 Amazon Prime
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Bestseller No. 7
Ascent Screen Protector for 2023 2024 Subaru Ascent 11.6’’ Tempered Glass Center Control Touchscreen Car Navigation Protector Film Anti-Glare Anti-Fingerprint" rel="nofollow noopener sponsored" target="_blank"> LANTU 2-Pack Ascent Screen Protector for 2023 2024 Subaru Ascent 11.6’’ Tempered Glass Center Control Touchscreen Car Navigation Protector Film Anti-Glare Anti-Fingerprint
LANTU 2-Pack Ascent Screen Protector for 2023 2024 Subaru Ascent 11.6’’ Tempered Glass Center Control Touchscreen Car Navigation Protector Film Anti-Glare Anti-Fingerprint
  • 【2-Pack of Tempered Glass Film】 Verify your screen size with Picture 2 before purchase. LANTU Tempered Glass Screen Protector is tailored to precisely match 2023-2024 Subaru Ascent. Enjoy seamless, edge-to-edge coverage without any impact on functionality. We guarantee quality and stand behind our product
  • 【High Protection】 2023-2024 Subaru Ascent tempered glass protector offers 9H hardness, shielding the screen from scratches, shatters, and damage, maintaining a new look for years
  • 【Fingerprint Resistance】Experience effective resistance against fingerprints and smudges for a cleaner screen. Enjoy a smooth, hassle-free experience without constant smudging or unwanted marks
  • 【Smooth Touch】Achieve crystal-clear visuals and vibrant colors with our 99% HD clarity and ultra-thin 0.26mm screen protector. Enjoy an impeccable smooth touch experience on 2023 2024 Subaru Ascent
  • 【Easy Installation】 Enhance your drive with our 2023-2024 Subaru Ascent screen protector. Easy install with auto-adsorption, tempered film, and included kits. Enjoy a scratch-free, bubble-free screen
$29.99 Amazon Prime
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Bestseller No. 8
Roinvou Android Car Radio for Subaru Legacy Outback 2005-2009, 9' Touchscreen in-Dash GPS Navigation with Mirror Link Bluetooth WiFi FM RDS Radio Backup Camera
Roinvou Android Car Radio for Subaru Legacy Outback 2005-2009, 9" Touchscreen in-Dash GPS Navigation with Mirror Link Bluetooth WiFi FM RDS Radio Backup Camera
  • 🚦⚠𝐌𝐚𝐭𝐭𝐞𝐫𝐬 𝐍𝐞𝐞𝐝 𝐀𝐭𝐭𝐞𝐧𝐭𝐢𝐨𝐧: This upgraded radio dash kit is for subaru legacy outback 2003 2004 2005 2006 2007 2008 2009. The stereo comes with an in-dash head unit, wiring harness cables and frame panel. Cable does NOT support the original car with premium sound system (Purchase If Needed). Please check if the power cable port on the detail page matches your original car before purchasing.
  • 🚦【Newest 1+32G Android Car Radio】 With powerful Android system and higher performance CPU, for subaru legacy touch screen allows you to enjoy smooth running user experience. HD capacitive touch screen with 1024 x 600 screen resolution greatly improves the color effect to enjoy visual feast when you are watching videos or navigating.
  • 🚦【Bluetooth & Mirror Link】 For subaru outback stereo radio with built-in Bluetooth, supports Hands Free Call, Phone book synchronization and Stream Music Play. Mirror Links for Android and iOS smartphones, you can synchronize the phone screen on the stereo screen to enjoy playing multimedia content on a larger screen.
  • 🚦【EQ & FM/RDS Radio】 Upgrade car stereo for subaru legacy equipped with pre-installed car tuning software with EQ tuning technology, you can adjust frequency, sound type selection on the app/settings to make up for the lack of original speakers and make you enjoy the perfect audio quality. Built-in FM/RDS radio allows you to listen to new broadcasts, real-time traffic, weather forecasts anytime anywhere.
  • 🚦【WIFI & GPS Navigation】 For subaru outback GPS can connect to WIFI to download online APP and videos, supporting online and offline navigation, compatible with Google maps and preload with free offline navigation map on Here WeGo application that makes your driving more convenient and entertaining.
$79.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
XXCIWP 4Pack 2024 2023 Forester Screen Protector for Subaru Forester 2019-2023 2024 Accessories 8Inch TouchScreen Navigation Display Screen Protector for 2022 Forester Touring Limited 8''（Not fit Crosstrek）
XXCIWP 4Pack 2024 2023 Forester Screen Protector for Subaru Forester 2019-2023 2024 Accessories 8Inch TouchScreen Navigation Display Screen Protector for 2022 Forester Touring Limited 8''（Not fit Crosstrek）
  • 【4Pack Screen Protector】The item includes, 2 pieces of tempered glass protection film for navigation screen, 2 pieces of nano soft protection film for navigation screen
  • 【Accurate Size】Fit for 2019 2020 2021 2022 2023 2024 Subaru Forester Limited Touring 8inch ⚠️optional on the Sport 8Inch.screen protector information display and navigation screen protector for 2023 subaru forester,2023 subaru crosstrek screen protector,subaru 2019 forester infotainment screen protector,subaru crosstrek screen protector 2023（Not fit for 6.5inch and does not fit Crosstrek）
  • 【Value Enhancement 】9H hardness subaru forester display protector,screen protector 2023 forester,Subaru forester 8 inch screen protector,subaru forester wildernes,subaru forester limited,subaru forester touring your navigation screen from scratches from animal paws, which prevents the screen from shattering due to impact and avoids expensive repairs
  • 【Touch Sensitive and Smooth】Screen protector for subaru forester wilderness,2022 subaru forester wilderness screen protector,2023 subaru forester wilderness screen protector cooperate with the famous glass manufacturer Japan ADERIA Glass to create a protective film with a thickness of only 0.33 2.5D arc edge design for car owners to maintain touch sensitivity and smoothness
  • 【Ultra Clear Screen】Navigation screen protector for 2023 subaru forester,2023 subaru crosstrek screen protector,subaru 2019 forester infotainment screen protector,subaru crosstrek screen protector 2023 as high as 99.99% light transmittance, the restoration is as clear as a mirror, making us feel happy when driving the car
$24.99 Amazon Prime
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Bestseller No. 10
Android 12 for Subaru Outback Legacy Radio 2009-2014 Car Stereo 10.1' Touchscreen Wireless Carplay Android Auto DSP Bluetooth GPS Navigation FM with Free Reverse Camera
Android 12 for Subaru Outback Legacy Radio 2009-2014 Car Stereo 10.1" Touchscreen Wireless Carplay Android Auto DSP Bluetooth GPS Navigation FM with Free Reverse Camera
  • 🚗【Stereo Configuration & Applicable Car Models】is perfectly suitable for Subaru Outback Legacy Radio 2009 2010 2011 2012 2013 2014 stereo , and no need to purchase additional accessories.
  • 🚗【Android 13 Car Stereo Radio】Android system,10.1 inch 2.5D 1080P HD touch screen, 4GB RAM+64GB ROM Octa Core CPU, offline/online GPS navigation, Wifi connection, RDS/FM radio, two USB, 36 EQ adjustable, support carplay Android auto, steering wheel control.
  • 🚗【GPS Navigation & WiFi Connect】Built-in Offline Map of North America. Online map also be supported, after connected to WiFi, you can use GPS Navigation at anywhere. This item allow install or delete android apps from Application Store, as the same as smart phone.
  • 🚗【Built-in Carplay & Android Auto】Bulit in Wireless Carplay & Wired Android Auto, support to use smart voice assistant or touch the display, you can get directions, make calls, send and receive messages, and enjoy music etc. A smarter, safer and more fun way to use your phone in the car, and keep you stay focused, connected and entertained.
  • 🚗【Radio with Bluetooth and RDS】Answer/ make calls and be hands-free with no distractions. The built-in microphone picks up your voice and your car speakers let you hear the person on the other side. High quality digital stereo (RDS) FM tuner, can search radio stations automatically/semi-automatically and accurately. You can control the volume of each speaker before and after and it has stereo EQ: jazz, rock, pop, classic, etc. Support play music or video online through the network.
$159.97 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API

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