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NHTSA ID Number: 10233123
Manufacturer Communication Number: 1515512R
Summary
Fujitsu Ten (F10) Audio/Navigation Unit SD Card Exchange Information
NUMBER: 15-155-12R
DATE: 08/14/12
REVISED: 11/09/12
APPLICABILITY: | 2012MY Forester, Impreza and WRX Models Equipped with Fujitsu Ten Audio / Navigation Systems |
SUBJECT: | Fujitsu Ten (F10) Audio/Navigation Unit SD Card Exchange Information Including Diagnosis and Troubleshooting for Specific Software-Related Conditions Which May Be Corrected Through A Programming Update |
INTRODUCTION
The purpose of this bulletin is to provide:
- Specific symptom identification information.
- Proper procedures for ordering the appropriate exchange SD (memory) cards.
- Reprogramming procedures for the audio/navigation unit once the exchange SD card is installed (includes the procedure for determining the unit’s current software version).
KEY POINTS TO REMEMBER
- Always verify the customer’s specific If their condition is not one of those outlined in this bulletin, the information here is most likely not applicable to the customer’s concern. Instead, refer to the Subaru/Fujitsu Ten (F10) SD card Navigation System Technical Support Guide/Troubleshooting Guide as found using STIS > Online Reference > Troubleshooting Guide.
- Inspect the SD card closely for any evidence of physical Damaged or altered SD cards are not a matter for warranty. Any damaged or altered SD cards returned to Fujitsu Ten may be subject to chargeback.
- Advise the customer their replacement SD card will include updated software to address operational conditions with the audio unit only. Navigation system maps supplied with the exchange SD card will match those on the customer’s current SD Map upgrades are not provided under the terms of the exchange program.
- Always use the SD card that matches the head unit (H/U) application precisely as shown on the H/U and SD card Identification Use of an incorrect SD card can result in irreparable damage to the H/U. Such damage is not covered under the terms of the exchange program. Returned units found to have this type of damage may be subject to chargeback.
Note: The information in this bulletin is only applicable to 2012MY Forester, Impreza and WRX models with the H/Us outlined in red on the following identification chart. The chart is supplied for reference only. All the H/Us used in 2013MY Legacy and BRZ models contain the latest SD card software.
SERVICE PROCEDURE / INFORMATION
The 7 customer reported conditions outlined in the following pages are strictly related to the function of the H/U’s operating software contained in the removable SD card. Once any of these specific conditions are verified, an exchange SD card only must be ordered. Complete exchange units (H/U and SD card) should not be used to address these listed conditions. If the condition is other than those listed in this bulletin, use of a complete exchange unit may be appropriate. After verification of the condition and confirming the applicability to this bulletin, the Fujitsu Ten Advance Exchange Fax Form available on Subarunet>Service>Forms will need to be printed and completed. Always download and use the latest form as use of an older version of the form may result in an incorrect shipment and needless repair delay.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | FORESTER | 2012 |
SUBARU | IMPREZA | 2012 |
SUBARU | WRX | 2012 |
1 Associated Document
Manufacturer Communications
NUMBER: 15-155-12R
DATE: 08/14/12
REVISED: 11/09/12
https://www.nhtsa.gov/recalls?nhtsaId=10233123
MC-10233123-9999.pdf 1863.315KB
- 【for Subaru Outback/Subaru Legacy Radio, 2G+64G】for Subaru Outback/Subaru Legacy 2010 2011 2012 2012 2014 car radio stereo. Double din Android 13 car stereo, Quad core CPU, WiFi & HiFi, 2G RAM, 64G ROM, 9.7 inch HD capacitive vertical touch screen car radio with AHD backup camera, external microphone. Note: Doesn’t compatible with cars with a Harman Kardon Sound System, please confirm your car model with us to find the suitable wire harness
- 【Wireless CarPlay and Android Auto for Subar Outback 2010 Radio】Compatible with Apple CarPlay Android Auto voice control fucntion, support wireless or wired connection using carplay or Android Auto both. Car stereo for Subaru Outback Legacy 2010-2014 connect with your mobile phone to voice control to navigation, receive notification, play video or music, and compatible with Google assistant as well
- 【Bluetooth & FM/RDS Radio】Built-in Bluetooth and built-in microphone for making hands-free caliing, Bluetooth music and Auto download phone book on this Bluetooth car radio, and the touchscreen car radio also support connnect an external microphone. FM radio with 18 preset stations for listening news, music and weather broadcast ect
- 【GPS Navigation & WiFi】Car GPS navigation stereo features GPS/ WiFi receiver, supports online and offline map navigation, in dash GPS car radio preload free map on HERE WEGO, users need to switch on WiFi to download the map and set it as offline map. Compatible with Google map, Waze and other map etc. Turn on WiFi, users can enjoy online multimeidia function, such as watching real-time TV shows, chating with friends, access to Youtube, FB APPs and sending emails etc.
- 【Backup Camera Included, Steering Wheel Control】9.7 inch car stereo comes with a AHD rear view camera, the backup camera features HD signal, which offers more clear reversing image comparing to the generic camera. [QA: Radio not turning on when you start the car? ---The radio did not turn on. please check if the pink wire blocks the electricity and then cut the pink cable and leave it, if you have any problem, please let us know]
- This Android touch screen radio upgrade is Plug & Play fit for Subaru Outback Legacy 2015 2016 2017 2018 perfectly,it include all accessories for installation such as dash kit, power cable,rca cable, revesing camera cable and USB cables, if your car with Harmon Sound System it is need to buy another power cable with canbus to get sound, please search ASIN B0CTJRJVMQ to get it
- Built-in wireless Carplay and Wired Android Auto,a value investment to anyone using an older radio and looking to move to wireless CarPlay,you are able to enjoy the screen and play music wirelessly immediately after got it all set-up, which is so much better than having to have a wire connected permanently
- The Android stereo with quad core 1G RAM 32G ROM capacity,1024*600 high resolution touch screen,support 1080P video playback,RCA input/output/WiFi/FM radio/bluetooth/backup camera
- Android Navigation system with multiple functions: Built-in bluetooth 5.0,support hands-free calls and bluetooth music. Also support steering Wheel Control,FM radio,double Rear USB port input, rear view camera input
- Easy installation,Keep all orginal wheel control function, Easy to switch songs,channels and adjust volume without taking your hands off the steering wheel,which is more convenient and safe
- 【Applicable Models】For Subaru Forester 2002-2007
- 【Android 12 System】Android 12 operating system,ensure smooth and fast operation.Provide you with a more comfortable experience and convenient operation.
- 【Wireless Carplay & Android Auto】You can choose wired connection or wireless connection to Carplay or Android Auto.By connecting your iPhone or Android phones,you can access mobile phone address book,notifaction,message,map navigation,music and so on.
- 【GPS Navigation & WiFi】Built in offline North American map.Also support online map,when you connect WiFi you can use the GPS navigation anywhere.By WiFi you can download or delete apps in APP Store,as the same as phone.
- 【Bluetooth】Fast match with phone,you can answer or make calls by the radio.coming with an enternal microphone, which will pick your voice clear and your car speskers let you hear the person on the other side precise.
- ⚠𝐌𝐚𝐭𝐭𝐞𝐫𝐬 𝐍𝐞𝐞𝐝 𝐀𝐭𝐭𝐞𝐧𝐭𝐢𝐨𝐧: This subaru legacy car stereo is only available for the original car 𝐖𝐈𝐓𝐇𝐎𝐔𝐓 a screen, if your original car has a screen, you need to purchase a separate Canbus decoder box and a new power cable. In addition, it supports the factory reversing camera, and only needs to connect the yellow port of the power cable with "Back video in" label to "CAMIN".
- ⚡[𝐍𝐞𝐰𝐞𝐬𝐭 𝟐+𝟔𝟒𝐆 𝐀𝐧𝐝𝐫𝐨𝐢𝐝 𝟏𝟑 𝐂𝐚𝐫 𝐑𝐚𝐝𝐢𝐨] HD capacitive touch screen radio for subaru legacy outback with 1024 x 600 screen resolution, giving you an excellent visual playback experience when watching videos or navigating. Support multiple EQ options and 28 desktop themes, allows you to enjoy a superior music listening experience and switch your favorite user interface style.
- ⚡[𝐂𝐚𝐫 𝐒𝐭𝐞𝐫𝐞𝐨 𝐰𝐢𝐭𝐡 𝐀𝐩𝐩𝐥𝐞 𝐂𝐚𝐫𝐏𝐥𝐚𝐲 & 𝐀𝐧𝐝𝐫𝐨𝐢𝐝 𝐀𝐮𝐭𝐨] for subaru legacy outback infotainment with touchscreen and built-in wireless/wired Apple CarPlay and wireless/wired Android Auto for superior voice-assisted control and easier access to your phone features, including music, navigation, calls, notification, messages and much more. (Some Samsung Phones are Restricted.)
- ⚡[𝐆𝐏𝐒 𝐍𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐨𝐧 & 𝐖𝐢𝐅𝐢] for subaru legacy outback radio dash kit with bluetooth contains a built-in GPS module, navigation software such as Waze and free offline maps can be used. With a WiFi/hotspot connection, the online map works perfectly, and you can also download apps from the Play Store such as YouTube, Tiktok, etc., which can enrich your car life!
- ⚡[𝐀𝐧𝐝𝐫𝐨𝐢𝐝/𝐢𝐎𝐒 𝐌𝐢𝐫𝐫𝐨𝐫 𝐋𝐢𝐧𝐤] You can connect this touch screen car stereo through WiFi hotspot or original USB cable of your phone to synchronize the phone screen and for subaru legacy outback stereo head unit radio screen. This is very convenient when you use your phone's navigation function. Android supports bidirectional control, iPhone supports unidirectional control. (Some Samsung Phones are Restricted.)
- 【9 inch Car Radio for Subaru Forester Impreza WRX 2008-2012】This Android 11.0 Car Stereo is for Subaru Forester Impreza WRX 2008 2009 2010 2011 2012. The head unit with plug and play cable, easy to install, with android 13 system, 1GB (RAM) +32GB (ROM) memory. This car radio is for basic cars, If your car is in the Navi version, please send us your dashboard picture and we will help you recommend the appropriate wiring harness and canbus
- 【Wireless Carplay & Android Auto】The 9 inch touch screen subaru car radio supports wireless and wired Apple CarPlay and Android Auto. Does not support Samsung phones.( Note: Using Android Auto need to download Android Auto app).You can connect Carplay and Android auto via USB cable, Bluetooth and WiFi. after connecting, you can access map, GPS navigation, phone contacts, email, notification, music. You can also wake up Siri or Google assistant through voice control to get help from them
- 【Built- in GPS Navigation & WiFi】This in dash GPS navigation head unit for subaru with built-in GPS navigation, supports both online and offline gps navigation. It comes with Here We Go app, you just need to download the offline map you need, and you can go wherever you want even when there is no network and don't worry about getting lost. After connecting to WiFi, you can use online navigation and download the app you want on the stereo, bring you the same experience as your mobile phone
- 【Bluetooth Hands-free & FM & HiFi】This Buletooth multimedia player supports hands-free calling, playing bluetooth music, downloading phonebooks. You can answer or make calls with just one push of a button. FM radio provides with 18 preset stations, with a wide range of channels (FM 87.50-108.0 MH). You can listen to the news while driving, listen to radio music, pay attention to the road ahead. Hifi function, providing you with high-definition images during driving and original sound quality
- 【Backup Camera & Steering Wheel Control】 The 9 inch touch screen Android 11.0 car stereo for subaru is equipped with AHD backup camera, help you drive safer and park easier. It also suppports steering wheel control, you can switch songs adjust the volume and answer the phone through the steering wheel, it is very convenient and makes you more focus on driving. Note: If your car is not a basic version, you may need additional wiring harness and canbus to use factory backup camera and swc
- High Configuration* The lastest version Android 9.0 Pie Operating System, Rockchip RK3399 PX6 Hexa-Core CPU processor with 4G RAM and 64G ROM, the performance will be more stability, giving you more faster running speed and respond experience.
- Multi Functions* Support Mirror Link, 3G/4G Network, WiFi, Hands Free phone call, Offline and Online map. Steering Wheel Controls. Google Playstore also came from the stereo, support download most of entertainment app online.
- Better Display* IPS and Mulit-Touch screen with 1024*600 high resolution display, bring you a visual clearly experience. Unique UI design, redefining the interactive interface, simplify operation process to enhances the reaction speed.
- Built in DSP* Digital Sounds Processor with 15 bands EQ adjustable and different voice styles optional, you can enjoy a new auditory. 6-channel Audio output converters, support subwoofer output.
- 【for Subaru Outback Subaru Legacy Radio】 Compatible models: for Subaru Outback/Legacy 2010 2011 2012 2013 2014, Android 13 car stereo with 9.7 inch HD capacitive vertical touch screen, screen resolution 1024*600, Quad core, 1G RAM, 32G ROM, 4*45W power output, Built-in WiFi/ Hot spot connect/GPS receiver, steering wheel control function, Note: Doesn’t compatible with cars with a Harman Kardon Sound System, please check the car center console outline and wire harness for the compatibility
- 【Built-in Bluetooth, FM/RDS Radio】9.7 inch Bluetooth car stereo built-in Bluetooth and built-in microphone, answering or making phone call can be hands-free and convenient, support Bluetooth audio streaming and auto download phone book. FM radio with 18 preset stations, listening music, news and weather broadcast during driving
- 【GPS Navigation, WiFi Hotspot】Double din vertical car stereo features GPS and WiFi receiver, in dash GPS navigation stereo supports online and offline map, it also preload free map on HERE WEGO[Need to turn on WiFi to download map]. Switch on WiFi on this head unit, you can use online functions, the car multimedia player can access to multiple apps, such as Youtube, FB, Play store etc.
- 【Mirror Link for iOS, Android Phones】Android car steroe for Subaru Outback Legacy 2010-2014, and it supports dual mirror link system for iOS and Android phones. For iPhone, users can use one-way operation mirror link via WiFi , for Android phones, users can use two-way operation mirror link via WiFi/USB, easy to use mirror link function to sync your phones’ App and display on this car radio playing video, map navigation etc.
- 【Backup Camera】Car radio with a 12LEDs rear view camera, night vision, 170 degree viewing angle and waterproof, automatically switch to display reversing image when you put car to rear gear. Parking can be safer. Support dual USB adaper input, charging phone or other devices. [QA: Radio not turning on when you start the car? ---The radio did not turn on. please check if the pink wire blocks the electricity and then cut the pink cable and leave it, if you have any problem, please let us know]
- 【Android Car Radio for Subaru Legacy Outback 2010-2016】This Android 11 Car Stereo is for Subaru Legacy Outback 2010 2012 2013 2014 2015 2016. It comes with plug and play cable, easy to install, with android 11 system, 2G+32G memory. Note: This car radio is suitable for the basic version of the car. If your car comes with a Harman Kardon sound system, you will need additional wiring harnesses and canbus. Please find us to recommend it to you and get PDF user manual and online help
- 【Wireless Carplay & Android Auto】The 9 inch touch screen subaru car radio supports wireless and wired Apple CarPlay and Android Auto. You can connect Carplay and Android auto via USB cable, Bluetooth and WiFi. after connecting the phone to the radio, you can access map, GPS navigation, phone contacts, email, notification, music and more while you stay focused on the road. You can also wake up Siri or Google assistant through voice control to get help from them. Not support samsung phones
- 【Built- in GPS Navigation & WiFi】 This subaur head unit with built-in GPS navigation, supports both online and offline gps navigation. It comes with Here We Go app, you just need to download the offline map you need, and you can go wherever you want even when there is no network and don't worry about getting lost. After connecting to WiFi, you can use online navigation and download the app you want on the stereo, bring you the same experience as your mobile phone
- 【Bluetooth Hands-free & FM & HiFi & MIC】This Buletooth multimedia player for subaru Legacy Outback 2010-2016 supports hands-free calling, playing bluetooth music, downloading phonebooks. You can answer or make calls with just one push of a button. FM radio provides with 18 preset stations, with a wide range of channels (FM 87.50-108.0 MH). You can listen to the news while driving, listen to radio music, pay attention to the road ahead. Hifi function providing you with original sound quality
- 【Backup Camera & Steering Wheel Control】 The 9 inch touch screen Android 11 car audio receiver equipped with AHD backup camera, help you drive safer and park easier. It also suppports steering wheel control,for basic version cars, you just need to learn steering wheel control. If your car comes with a Harman Carton sound system, you will need additional wiring harnesses and canbus to use the original car camera and steering wheel control
- 【Plug and Play】The Android apple carplay car stereo is plug and play for Subaru Legacy Outback 2010-2014. Quad Core Processor, Android operation system, 2G RAM and 64G ROM, work with car's steering wheel control function
- 【CarPlay and Android Auto】Apple Carplay Subaru Legacy Outback Radio supports wired and wireless carplay and Android auto, which makes it possible to control Pandora, Spotify, and more apps from your phone, compatible with Siri and Go_ogle assistant
- 【GPS Navigation & Wi-Fi】This Subaru Legacy Outback stereo has built-in offline maps in the HereWeGo app, you can download it with WiFi connection. Online maps are available with Internet. In the play store, you can download more apps or watch YouTube videos
- 【Hi-Fi/EQ/Backup Camera】Subaru Legacy Outback Android stereo has built-in Hi-Fi audio, with 16-bands EQ setting, there are different default styles for you to choose, Rock, Pop Jazz, Classic. Support AHD reversing video input, will display crystal and vivid image automatically when in reversing
- 【9 Inch Touch Screen】for Subaru Outback GPS Navigation Radio with responsive touch-button design and 9 inch IPS display screen, provides you true-to-life colors and excellent user experience. Support split screen, you can run the music or maps (video or maps) at the same time
Last update on 2024-03-31 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Bulletin Number: 15-155-12R; Date: 11/09/12 Page 1 INTRODUCTION The purpose of this bulletin is to provide: • Specific symptom identification information. • Proper procedures for ordering the appropriate exchange SD (memory) cards. • Reprogramming procedures for the audio/navigation unit once the exchange SD card is installed (includes the procedure for determining the unit’s current software version). KEY POINTS TO REMEMBER • Always verify the customer’s specific concern. If their condition is not one of those outlined in this bulletin, the information here is most likely not applicable to the customer’s concern. Instead, refer to the Subaru/Fujitsu Ten (F10) SD card Navigation System Technical Support Guide/Troubleshooting Guide as found using STIS > Online Reference > Troubleshooting Guide. • Inspect the SD card closely for any evidence of physical damage. Damaged or altered SD cards are not a matter for warranty. Any damaged or altered SD cards returned to Fujitsu Ten may be subject to chargeback. • Advise the customer their replacement SD card will include updated software to address operational conditions with the audio unit only. Navigation system maps supplied with the exchange SD card will match those on the customer’s current SD card. Map upgrades are not provided under the terms of the exchange program. • Always use the SD card that matches the head unit (H/U) application precisely as shown on the H/U and SD card Identification chart. Use of an incorrect SD card can result in irreparable damage to the H/U. Such damage is not covered under the terms of the exchange program. Returned units found to have this type of damage may be subject to chargeback. NUMBER: 15-155-12R DATE: 08/14/12 REVISED: 11/09/12 APPLICABILITY: 2012MY Forester, Impreza and WRX Models Equipped with Fujitsu Ten Audio / Navigation Systems SUBJECT: Fujitsu Ten (F10) Audio/Navigation Unit SD Card Exchange Information Including Diagnosis and Troubleshooting for Specific Software-Related Conditions Which May Be Corrected Through A Programming Update SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Bulletin Number: 15-155-12R; Date: 11/09/12 Page 2 Continued… Note: The information in this bulletin is only applicable to 2012MY Forester, Impreza and WRX models with the H/Us outlined in red on the following identification chart. The chart is supplied for reference only. All the H/Us used in 2013MY Legacy and BRZ models contain the latest SD card software. SYSTEM IDENTIFICATION SERVICE PROCEDURE / INFORMATION The 7 customer reported conditions outlined in the following pages are strictly related to the function of the H/U’s operating software contained in the removable SD card. Once any of these specific conditions are verified, an exchange SD card only must be ordered. Complete exchange units (H/U and SD card) should not be used to address these listed conditions. If the condition is other than those listed in this bulletin, use of a complete exchange unit may be appropriate. After verification of the condition and confirming the applicability to this bulletin, the Fujitsu Ten Advance Exchange Fax Form available on Subarunet>Service>Forms will need to be printed and completed. Always download and use the latest form as use of an older version of the form may result in an incorrect shipment and needless repair delay. Bulletin Number: 15-155-12R; Date: 11/09/12 Page 3 Continued… IMPORTANT: It is critical to complete the entire form. In addition to the information which has been requested on the form in the past, new fields for the H/U part number, SD card part number and the Software Version circled below must be filled in accurately. See steps 9 -13 in the reprogramming instructions contained later in this bulletin for the procedure to determine the Software Version. The completed form must be faxed to Fujitsu Ten at: 1-800-438-5410. Bulletin Number: 15-155-12R; Date: 11/09/12 Page 4 Condition 1: When the “Auto. P” button is pressed on the “Settings” screen in AM or FM mode, a small “pop” noise is heard through the speakers. This condition may occur when the same radio station preset is saved twice in the “Preset” memory. Same radio stations are saved Press “Audio” Button Press “FM” button Press the “Settings” button If the same FM preset is saved twice, change one to a different station Speakers make a small “pop” noise Continued… Bulletin Number: 15-155-12R; Date: 11/09/12 Page 5 Condition 2: Song titles are not shown in iPod mode. This condition may occur when the “Search” button on the “iPod Main” screen is pressed while the “Searching iPod Please wait…” message is displayed. No song titles are shown Press “Audio” Button Press “V” or “down arrow” button Searching iPod starts. Song lists will not be displayed if “Search” button is pressed again before the function is completed iPod Mode Connect with iPod Continued… No song titles are shown Bulletin Number: 15-155-12R; Date: 11/09/12 Page 6 Condition 3: CD playback is delayed for approximately 10 seconds after loading a CD or the CD mode is selected. Press “Audio” Button Press “CD” button CD playback takes about 10 seconds to start CD Mode Continued… Bulletin Number: 15-155-12R; Date: 11/09/12 Page 7 Condition 4: FM radio can still be heard even if the audio unit is in “Audio Off” mode. This condition happens after “Delete Personal Data” button is pressed and cycling the ignition key off and back on again. Press “Audio” Button Press “Power/Vol” Button Audio mode is turned off Press “Settings” Button Press “Info” button Press “V” or “down arrow” button Press “Delete Personal Data” Button Press “Delete” button Press “Yes” button FM audio output continues in “Audio Off” mode Cycle Ignition OFF and back ON Continued… Bulletin Number: 15-155-12R; Date: 11/09/12 Page 8 Continued… Condition 5: “I Agree” button cannot be selected on the Caution screen. Start the vehicle “Start-Up” screen is displayed “I Agree” button does not work Bulletin Number: 15-155-12R; Date: 11/09/12 Page 9 Continued… Condition 6: In XM mode, the keypad appears normal but is inoperative while the vehicle is in motion. Once the vehicle is stopped, the keypad operates normally. Press “Audio” Button Press “SAT” button Press “Direct” button Press “Preset” button Although the keypad appears to be functional (not grayed-out), it does not operate unless the vehicle is stopped. Bulletin Number: 15-155-12R; Date: 11/09/12 Page 10 Continued… Press “Audio” Button Condition 7: USB Flash Memory device is not recognized. Connect USB memory device. USB memory is not recognized. Display does not change to USB icon. Bulletin Number: 15-155-12R; Date: 11/09/12 Page 11 Continued… AUDIO / NAVIGATION SYSTEM REPROGRAMMING PROCEDURE This procedure MUST BE FOLLOWED CAREFULLY after installation of the exchange SD card to update the audio / navigation system and complete the repair. CAUTION: Insure the vehicle battery is fully charged before initiating this process. DO NOT connect any battery chargers or auxiliary power supply as part of this procedure. Be sure to record the customer’s radio station presets. Save and re-use the exchange SD card’s packaging to use when returning the original SD card. A padded return shipping envelope will also be provided with the exchange part. Include a copy of the Fujitsu Ten Advance Exchange Fax Form in the return package. We recommend using a traceable freight carrier for the SD card’s return shipment. Be sure to attach a copy of the freight invoice including the tracking number to the repair order for future reference. Failure to return an exchange SD card within 30 days will result in a significant chargeback. Shipping Address: Fujitsu Ten Corporation of America 20200 S. Western Avenue Torrance, California 90501 Step 1: Confirm the audio/navigation unit is OFF and the ignition switch is OFF. Step 2: If you are trying to repair “Condition 5, the I Agree button cannot be selected”, Step 2 must be performed as shown below. For all the other symptoms, skip over this step and proceed to Step 3. Step 3: Eject the failed SD card from the H/U by pressing the SD card slightly then pulling it out of the slot. NOTE: This is the only time the SD card should be removed in this manner. In all other cases, the SD card must be ejected following the procedure outlined in the Owner’s Manual. Bulletin Number: 15-155-12R; Date: 11/09/12 Page 12 Step 4: To distinguish between the old and the replacement exchange SD card, a GREEN dot has been added to the label as shown below. Use the chart below to verify the part number is correct for the vehicle application you are working on before proceeding further. Step 5: Insert the exchange SD card into the H/U. Step 6: If you are trying to repair “Condition 5, the I Agree button cannot be selected”, Step 6 must be performed next which is to re-install the Back-Up Fuse previously removed in Step 2. For all the other symptoms, skip over this step and proceed to Step 7. Step 7: Turn the ignition key to the ACC position. NOTE: DO NOT START THE ENGINE. CAUTION: Until the programming process is completed, do not turn the ignition key off or attempt to start the engine. Any interruption during the programming process can damage the unit’s internal navigation data in which case, the audio unit will need to be replaced. After turning the ignition key on, the screen will remain black for about a minute while the reprogramming process is running. Once the status/loading bars complete and the “Version Up OK” message appears, cycle the ignition key off then back on to the ACC position. Continued… Bulletin Number: 15-155-12R; Date: 11/09/12 Page 13 Step 8: When the programming process has completed, the system will display the “Start-Up” screen. Step 9: After the “Start-Up” screen, the “Caution” and “End User License” screens will appear next. Press “OK” then, press “Accept” as shown below. Step 10: Press the “Audio” button. Continued… Bulletin Number: 15-155-12R; Date: 11/09/12 Page 14 Step 11: Press the “V” (or “down arrow”) button then the “Info” button Step 12: Press the “Software Version” button. Continued… Bulletin Number: 15-155-12R; Date: 11/09/12 Page 15 Step 13: Verify the software version displayed is included in the chart shown below. If the version number matches, the reprogramming procedure is complete. If not on the list, repeat the programming procedure starting with Step 1. MODEL SOFTWARE VERSION SOFTWARE VERSION Old (or the last digit is lower) *NEW* Impreza 40.0705 40.0709 Forester 43.0705 43.0709 WRX 45.0705 45.0709 IMPORTANT REMINDERS: • Once the reprogramming procedure is complete, re-use the exchange SD card’s packaging to return original SD card to Fujitsu Ten. A padded return shipping envelope has been provided with the exchange part. Include a copy of the Fujitsu Ten Advance Exchange Fax Form in the return package. We recommend using a traceable freight carrier for the SD card’s return shipment. Always attach a copy of the freight invoice including the tracking number to the repair order for future reference. Failure to return an exchange SD card within 30 days will result in a significant chargeback. • Be sure to reset customer’s radio station presets. WARRANTY / CLAIM INFORMATION LABOR DESCRIPTION LABOR OPERATION# FAIL CODES LABOR TIME Reprogramming for Fujitsu Ten Audio / Navigation System A067-338 ZOS-48 0.3
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