2024 Audio/Navigation & Power Amplifier Exchange Component Identification and Procedures

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NHTSA ID Number: 10240122

Manufacturer Communication Number: 15-313-23

Summary

This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.

 


NUMBER: 15-313-23
DATE: 07/27/23

APPLICABILITY: 2024 Subaru Vehicles
SUBJECT: 2024 Audio/Navigation & Power Amplifier Exchange Component Identification and Procedures

 

INTRODUCTION

This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

 

CONTENTS

Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer.

 

In the event the vehicle is “New” and “In-stock”,call the Vendor’s Service Center prior to calling Subaru Retailer Claims.  A new unit will be supplied rather than a remanufactured unit. If the Vendor Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 prior to placing an order for further instructions.

 

The replacement of a new unit, other than new units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-782-2782.  An authorization code will be provided and must be included upon claim submission.

 

Vehicles that have been placed in demo service should use exchange units only.

 

EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS

  • The defective chassis should remain in the vehicle until the exchange unit is installed.
  • Contact the applicable Service Center with the following information:
    • Retailer Code
    • Retailer Name and Address
    • VIN – All 17 Characters
    • Date of Vehicle Sale
    • Vehicle Mileage
    • Caller’s Name and Telephone Number
    • Claim Number
    • Face Plate ID Number (Clarion only)
    • Subaru Part Number as shown in this bulletin
    • Customer Complaint
    • Customer Last Name

 

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

 

An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

 

  • Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

 

If the exchange unit has not been installed or the failed chassis has not been returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the retailer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit.

 

The retailer must return the failed component in the same approved packaging that the exchange unit arrived in.  Harman exchange units arrive with a pre-paid return shipping label.  A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.

 

NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.

 

NOTE:  For the “Audio Out of Warranty Exchange / Repair Program” refer to the Added Security Section 11.2.10 or Policy Adjustment Section 12.6.1 of the Claims Policies & Procedures on-line manual.

 

MANUFACTURERS BY COMPONENT

Audio/Satellite

Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the Web Portal.  Clarion exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.

Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions (urdealerservices.com) Ordering Instructions.

 

DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com

 

Harman: Exchange order requests are to be made via the Web Portal

Harman exchange requests are processed by United Radio.  The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.

Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions

Caution:  If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed.

Caution:  SXM ESN is assigned by VIN.  Moving audio units between vehicles will disrupt SXM services.

 

Audio/Navigation/Satellite

DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/Denso Ten Online Exchange Instructions. Click on the website address https://www.f10ncs.com

 

Harman: Exchange order requests are to be made via the Web Portal

Harman exchange requests are processed by United Radio.  The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.

Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions

Caution:  If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed.

Caution:  SXM ESN is assigned by VIN.  Moving audio units between vehicles will disrupt SXM services.

Power Amplifier

Harman Kardon: Exchange order requests are to be made via the Web Portal

Harman Kardon exchange requests are processed by United Radio.  The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.

Exchange units are ordered online using the link found in Subarunet/ Service Operations &

Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions

 

VEHICLE APPLICATIONS – AUDIO/NAVIGATION

In PDF Bellow…

 

POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:

Harman Kardon (United Radio) Exchange Number Example..Orders placed prior to 7/9/19

R.A. Number 9MW741   (1 digit  2 letters  3 digits)

Harman Kardon (United Radio) Exchange Number Example…Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers)

 

POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION

Harmon Kardon (United Radio) 1-800-448-0944 8am-8pm Eastern Time

 

Harman Kardon exchange requests are processed by United Radio.

Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions

VEHICLE APPLICATIONS – POWER AMPLIFIER

In PDF Bellow…

 

SATELLITE ACTIVATION INSTRUCTIONS

CLARION & DENSO

If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion or DENSO satellite radio, please follow the instructions below.  Going through the process will ensure that any fee for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.

Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.

Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio

to the new Radio ID.  Confirm with the agent that the old Radio ID has been deactivated. (To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).

Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.

Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working.   Retailers can also perform a signal refresh if necessary by entering in the Radio ID into the following URL,  www.siriusxm.com/oemrefresh

NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID number.

 

HARMAN ONLY

All exchange units equipped with a Harman satellite radio will be reactivated by United Radio prior to being shipped to the Retailer.

Caution:  If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed.

Caution:  SXM ESN is assigned by VIN.  Moving audio units between vehicles will disrupt SXM services.

 

EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR AUDIO/NAVIGATION

The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an exchange unit from the manufacturer.

The applicable Service Center for each manufacturer should be contacted and at that time the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Below are examples of the audio exchange numbers and the telephone number for the Service Center for each manufacturer.

 

AUDIO EXCHANGE NUMBER EXAMPLES

Clarion Exchange Number Example – Orders placed prior to 12/23/19 …. (ERS#)  0000000001

Clarion Exchange Number Example – Orders placed as of 12/23/19 ….    MCO # 1234567890 (Ten digits – all numbers)

Harman (United Radio) Exchange Number Example..Orders placed prior to 7/9/19

R.A. Number 9MW741   (1 digit  2 letters  3 digits)

Harman (United Radio) Exchange Number Example…Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers)

AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION.

Clarion 1-800-448-0944 8am-8pm Eastern Time
DENSO 1-800-237-5413 7am-5pm Pacific Time
Harman (United Radio) 1-800-448-0944 8am-8pm Eastern Time

 

PACKING SLIP RO NUMBER REQUIREMENT – 2020 LEGACY & OUTBACK MODELS

DENSO ONLY

Effective November 1, 2019; all DENSO Cockpit Control Units, Audio and Audio w/Navigation Multimedia Infotainment Systems will require an additional entry of the RO* character string (see image below) from the DENSO/Denso Ten exchange unit “Packing Slip” included with the delivery of every DENSO exchange unit shipped to the Retailer.  The RO field is located between the Order Date and Complaint on the Packing Slip.

*Please do not confuse this with the Retailer repair order number.

The RO number on the DENSO/Denso Ten Packing Slip is a required entry for the Comments

Field for a claim submission for an audio exchange.  This is in addition to the existing Claim Order/ Audio Exchange Number entry in the Misc. Detail field.  BOTH entries will now be required.

An example of the RO number on the DENSO/Denso Ten Packing Slip is show below.

 

AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM

Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/

Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.

 

The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.

 

All out-of-warranty orders will be subject to Supplier availability.  In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the Audio/ Navi. Supplier to determine exchange eligibility.

 

Out of Warranty Exchange Program procedures are outlined below.  Please have the following information available when contacting the Service Center.

Retailer Code

Retailer Name and Address

VIN – All 17 Characters

Date of Vehicle Sale

Vehicle Mileage

Caller’s Name and Telephone Number

Claim Number

Face Plate ID Number (Clarion and Fujitsu Ten only)

Subaru Part Number

Customer Complaint

Customer Last Name

 

Clarion (United Radio)  1-800-448-0944

  • Clarion exchange requests are processed by United Radio.
  • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
  • Clarion offers a 1 yr. manufacturer’s warranty on these exchange units
  • Clarion will invoice the retailer for the cost of the exchange unit
  • Shipping charges for return of the core is the responsibility of the retailer
  • Cores must be returned to Clarion (United Radio) within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will debit the retailer
  • There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Clarion (United Radio) and are to make payment directly to Clarion (United Radio) for this fee

 

DENSO/Denso Ten   1-800-237-5413

  • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
  • DENSO/Denso Ten offers a 1 yr. manufacturer’s warranty on these exchange units
  • DENSO/Denso Ten will invoice the retailer for the cost of the exchange unit
  • Shipping charges for return of the core is the responsibility of the retailer
  • Cores must be returned to DENSO/Denso Ten within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will debit the retailer
  • There will be a restocking fee of 20% for all unused returned cores.

Retailers will be invoiced by DENSO/Denso Ten and are to make payment directly to DENSO/ Denso Ten for this fee.

 

Harman Kardon (United Radio)   1-800-448-0944

  • Harman Kardon exchange requests are processed by United Radio.
  • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
  • Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units
  • Harman Kardon will invoice the retailer for the cost of the exchange unit
  • Shipping charges for return of the core is the responsibility of the retailer
  • Cores must be returned to Harman Kardon (United Radio) within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will debit the retailer
  • There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon (United Radio) for this fee.

 


8 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU ASCENT 2024
SUBARU BRZ 2024
SUBARU CROSSTREK 2024
SUBARU FORESTER 2024
SUBARU IMPREZA 2024
SUBARU LEGACY 2024
SUBARU OUTBACK 2024
SUBARU XV CROSSTREK 2024

 


1 Associated Document

Manufacturer Communications

NUMBER: 15-313-23
DATE: 07/27/23

https://www.nhtsa.gov/recalls?nhtsaId=10240122

MC-10240122-0001.pdf 858.087KB

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  • Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
  • Work Easier > Red-Yellow-Green LEDs in this OBD2 scanner quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 code reader a pleasure to use right out of the package even for beginners.
  • Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
Bestseller No. 8
C410 OBD2 Scanner Fit for BMW Mini EPB ABS SRS DPF Oil Reset Multi System Scan Tool with Battery Registration OBDII Code Reader Diagnostic Scan Tool [New Version Update of Creator C110+ C310+]
  • [COMPATIBLE FOR BMW] - As what you've seen, we have a variety of OBD2 code readers compatible for BMW and MINI, C410 is one of the most cost-effective scan tools fit for BMW and MINI vehicle owners. C410 Supports most BMW and MINI after 2001. 1997-2004 cars need a 20 pin adaptor (not included).
  • [FIT FOR BMW AND MINI] - Compatible ECU systems including Drive, Chassis and Body all system. Supported function including read and clear trouble codes, display live data stream, graph display, vehicle version information, clear adaptation, CBS reset and reset Engine oil.
  • [EASY TO OPERATE] - C410 car diagnostic tool via 2.4" TFT 240K true color LCD display screen to indicates the test results , with the silicone keypad you can easy to access the each of menu options, Rugged drop-proof case Prevent falling, the menu layout on the screen is easy to understand and you will no trouble to figuring out how to do what you needed.
  • [LIFETIME FREE UPDATE] - Many OBDII scanners for BMW require to pay an additional fee for new upgrades after the warranty period has expired. C410 supports lifetime free software upgrades, new parameters, functions and the latest vehicle data are constantly updated via the USB port over the Internet. Just a few easy steps, the scanner will always be up to date with the latest system within minutes.
  • [ATTENTION PLEASE!!!] - Battery registration function does not support cars before 2004 and also does not support the E chassis (3 Series_E46, 5 Series_E39, 7 Series_E38, X3_E83, X5_E53, Z3_E36, Z4_E85/E86, MINI_R50/R51/R52/R53). For the above chassis models, you just need to replace the battery directly, because these models do not require battery registration. In addition, the battery registration function only for the same type and capacity battery. Inconsistent battery type or capacity can lead to registration failure.
Bestseller No. 9
Keenso SRS System Scan Reset Tool, SRS System Air Cushion Light Scan Reset Tool Replacement for E36 E46 E34 E38 E39 Z3 Z4 X5 Diagnostic Tools
  • SRS Light Resetting: The SRS system air cushion light scan reset tool is designed to reset the dashboard SRS air cushion light in seconds for better car performance.
  • Durable Materials: The SRS system scan reset tool is made from superior ABS plastic for maximum durability, high performance and stable characteristic.
  • Professional Production: SRS system diagnostic tool has undergone extensive quality and safety testing to ensure longer service life and strong reliability.
  • Fitment: Replacement for E36 316 THROUGH TO M3 SALOON, COUPE, COMPACT, CONVERTIBLE and TOURING, replacement for E34 ALL VARIANTS and much more.
  • Practical Diagnostic Tool: Heavy duty SRS scan reset tool can help you read all SRS fault codes, tell you what the wrong is, and reset the problem automatically.
SaleBestseller No. 10
LAUNCH CRP123X Elite Lifetime Free Online Update scan Tool, SAS Calibration/Throttle Reset/Oil Reset OBD Scanner Diagnostic Tool, ABS SRS Transmission Car Scanner, Battery Test, Auto VIN
  • [Newly Added 3 RESET FUNCTIONS] 2024 New Ver. scan tool CRP123X Elite ADDS NEW SPECIAL FUNCTIONS--Throttle Adaptation, Oil Reset, SAS Reset. Before the trip to the mechanic, the launch crp123x elite can do deeper diagnosis for the car system and react with accurate data in minutes. Just Update the software of your CRP123X scanner, and you’ll get this high-end function at no charge.
  • [Accurate & Intuitive Multi System Diagnosis] Will you be confused about what happens when the warning light of transmission, ABS, and SRS Airbag check engine flashes? Launch obd2 scanner diagnostic tool CRP123X to pinpoint the problem components for a faster diagnosis for your car instead of taking your car to the dealership, and will turn off the warning light for you after fixing the problem, make to know more about your cars and do your own repair.
  • [Multiple Display of Live Data + DTC Code Definition Explanation] Launch car tools show real-time data of oil temp, pressure, transmission temp, engine speed, coolant temperature, you will know which car part is abnormal. Data can be shown in a single, multi- graph, and merge two graphs for analysis(merge 4 PIDs in one). It’s convenient for car owners to purchase auto parts and replace it by yourself, 🔥Code Search,DTC Library provide massive information.
  • [2024 New Processor, Lifetime Free Update] Faster! Stable! The CRP123X Elite car diagnostic scanner has a new processor, Android 7.0, 16GB of memory, 5-inch touchscreen (720P), 6100mAh rechargeable battery, One-touch Wi-Fi Lifetime Free update for more vehicle coverage, bug fixes, newly added parameters, and functionality to help you access, diagnose and fix more vehicles faster. SAVE AT LEAST $2000 PER YEAR.
  • [Auto VIN Smart Diagnostic&Wide Range of Vehicle Supported] Launch scanner auto VIN technology allows you to get your VIN and vehicle info rapidly (vehicle make, model, and year info), no need to take time to find your VIN and input one by one (Some models need to type it in manually.)It has the newest car software. This car code reader supports vehicles like passenger cars, SUVs, minivans, 12V light-duty trucks, etc. produced by Asian, European, American, Indian, and more brands between 1996 and 2024.

Last update on 2024-02-01 / Affiliate links / Images from Amazon Product Advertising API

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