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NHTSA ID Number: 10237285
Manufacturer Communication Number: 12-248-23
Summary
This Bulletin announces the repair procedure developed to address rattle-type sounds heard from the left and/or right B-Pillar area.
NUMBER: 12-248-23
DATE: 05/16/23
APPLICABILITY: | 2020MY Legacy & Outback 2019MY Forester |
SUBJECT: | Rattle-Type Sound From B-Pillar Area |
INTRODUCTION:
This Service Information Bulletin announces the repair procedure developed to address rattle-type sounds heard from the left and/or right B-Pillar area. If this sound is duplicated, please perform the repair procedure outlined below to the affected side(s).
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1: Confirm the rattle can be duplicated by performing a road test and/or tapping the B-Pillar area with your hand.
STEP 2: Refer to the applicable Service Manual and review: General Description > Repair Contents > Action required before & after Battery Disconnect. Additionally, record any stored seat position(s) before proceeding. Relearn any seat position memory after work is complete. If the power rear gate (PRG) height has been customized, that position must also be noted and relearned. CAREFULLY disconnect the ground terminal from the battery sensor.
STEP 3: Remove the rear assist grip handle.
STEP 4: Detach the weatherstrip and CAREFULLY pull down the headliner to gain access to the curtain air bag inflator.
STEP 5: Inspect the affected air bag curtain bolts for looseness and the mounting bracket for any signs of play. If looseness is found proceed to STEP 7. If no looseness is found, remove the affected curtain air bag inflator bolts then proceed to STEP 6.
NOTE: Muting the noise by pressing the bracketing with you finger can be useful when confirming the rattle-type sound source.
STEP 6: Clean the mounting brackets with a soft cloth and inspect the brackets for any burrs or rough spots. If found, even out with a light grit sandpaper or emery cloth (100-210 grit for deburring and 400-600 grit for finishing) and then clean the brackets.
STEP 7: Reinstall the curtain air bag mounting bolts and torque to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.).
NOTE: Depending on the type of torque wrench being used a torque adapter may be required. If a torque adapter is used, the calculation formula supplied below MUST be applied.
EXAMPLE: Snap-on® FRDHM10 Torque Adapter
Calculation Formula: T = L / (100 mm (3.94) + L) X 7.5Nm (5.5ft.-lbs. or 66inch-lbs.).
STEP 8: Reinstall all removed parts in the reverse order of disassembly.
STEP 9: Reconnect the ground cable terminal to the battery sensor, torque to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor.
STEP 10: Perform a road test and/or tapping the B-Pillar area with your hand to confirm a successful repair.
NOTE: Muting the noise by pressing the bracketing with you finger can be useful when confirming the rattle-type sound source.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | FORESTER | 2019 |
SUBARU | LEGACY | 2020 |
SUBARU | OUTBACK | 2020 |
1 Associated Document
Manufacturer Communications
NUMBER: 12-248-23
DATE: 05/16/23
https://www.nhtsa.gov/recalls?nhtsaId=10237285
MC-10237285-0001.pdf 602.041KB
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar and 1/2" Drive to 3/8" Drive Reducer
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- PORTABILITY: Torque wrench 1/2 inch drive has a durable case for portability or storage
- ADDED COMFORT: Bi-material handle for comfort and grip of the 1/2 torque wrench
- HASSLE FREE USE: Locking feature adjusts quick and easily for hassle free use
- QUICK IDENTIFICATION: Scales stamped into housing showing inch and metric torque settings
- Meets or Exceeds ASME Specifications
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- 【3Pcs Torque Wrench Set】 The calibration error range is ±3%, each torque wrench has a calibration certificate. The 3-in-1 torque wrench set can meet your different needs. Including 1/4 inch 20-240in.lb, 3/8 inch 5-45ft.lb, 1/2 inch 20-160ft.lb.
- 【Safe & Reliable】 When the 1/2 torque wrench reaches the preset torque value, it makes a clear "click" sound, accompanied by an obvious hand vibration that reminds you no longer to apply force, prevent damage caused. 72-tooth reversible ratchet head, it can be used both clockwise and counterclockwise directions.
- 【Quick Release Button】 This 3/8 torque wrench has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. It is more convenient to use. The torque wrench is made of CR-MO with a higher hardness.
- 【Easy to Set】First pull down the locking knob and hold it down and then start setting the desired torque value. Release the hand and the locking knob will automatically rebound to lock the torque value. If you do not use, please set the torque key to the minimal torque value.
- 【Widely Use】The torque wrenches can satisfy you in bicycle, motorcycle, car, truck and wheel screws, wheel nuts and in the device installation, electrical engineering, etc. We provide 12 months warranty. If you have any questions, please feel free to contact us.
- 【High Precision&Quick Reading】: 3/8 torque wrench has high contrast and dual range scale( 5-45 Ft-Lb/6.8-61 Nm),making it clear and easy to read. We have professional torque wrench production technology, and after 20000 tests, the calibration error range of the torque wrench is ± 3%, making it an essential helper for you.
- 【Safe and Reliable Operation】: Equipped with a bidirectional drive ratchet head, torque can be measured clockwise or counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque.
- 【High Quality and Durable Material】: Made of hardened chromium vanadium steel alloy (Cr-V). At the same time, the bottom buckle tail plug adopts a red anodizing process to improve the product's oxidation resistance during use and enhance surface wear resistance. 72 tooth ratchet head, made of chromium molybdenum steel. High quality materials resist corrosion and are durable.
- 【Quick Torque Setting】: Simple and fast torque setting, pull down the locking knob and hold it down to rotate to the torque you need. Release the hand and the locking knob will automatically rebound to lock the torque value. And the designer referred to the appearance of the flashlight handle and designed a non slip and labor-saving knurled handle, making it more comfortable and easy to hold when using.
- 【Easy to Store and Widely Use】: You will receive the 3/8-inch drive click torque wrench with a sturdy plastic shell storage box, which is very delicate and durable. Torque wrench is suitable nuts and bolts on various occasions, such as bike, motorcycle, car spark, and is the best helper for you🎁. 🔔 And we provide 12 months warranty. If you have any questions, please feel free to contact us.
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
- PREMIUM MATERIAL AND DURABLE: Experience the ultimate durability and antiskid with the torque wrench. The main body of Hairich torque wrench set is made of chrome vanadium steel alloy, which is more strong and more durable. The head of the inch-pound torque wrench adopts a ratchet design with a reversing device to improve work efficiency. The square knurled handle is made of aluminum titanium alloy, which is ergonomic and comfortable to hold for long-time use.
- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range(ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
- ERGONOMIC DESIGN AND POWERFUL: Every design of our industrial torque wrench conforms to ergonomic, easy to handle.72-tooth ratchet, 5° ratcheting arc head, a quick-release button for easy loading and unloading, and an aluminum non-slip handle for excellent grip and control. A recent research review that, 72-tooth ratchets are very professional tooth ratchets, you just only rotate 5 degrees to finish it. Not easy to slip and wear, can be used in small spaces, and is more durable and powerful.
- EASY OPERATION AND SAFETY: Thanks to its bidirectional drive ratchet head, our torque wrench can be measured both clockwise and counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque. Notice: At low Nm settings under 5 Nm the "click" sound can be too light to hear.
- 🔧【𝐌𝐢𝐥𝐢𝐭𝐚𝐫𝐲-𝐠𝐫𝐚𝐝𝐞 𝐒𝐭𝐞𝐞𝐥】ETOOLAB torque wrench utilizes military-grade steel as its base material, coupled with professional surface rust protection methods tailored to usage habits. While ensuring user comfort, it enhances product strength, wear resistance, and rust resistance. offers a more comfortable experience and a longer lifespan!
- 👍【𝐄𝐚𝐬𝐲-𝐭𝐨-𝐑𝐞𝐚𝐝】The scale of this 1/2 drive torque wrench is laser-engraved, using a black background with white markings. dinamometrica de 1/2 ensures clear and easy readability of the scale, even in sunlight. With a dual-scale design, users can conveniently read torque values in two different units according to their preferences, without the need for conversion!
- ⚙️【±𝟑% 𝐏𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧 & 𝐒𝐢𝐦𝐩𝐥𝐞 𝐋𝐨𝐜𝐤𝐢𝐧𝐠 𝐑𝐢𝐧𝐠】Our torque wrench 1/2 drive meets the high precision standard of ±3% and comes with a traceable serial certificate. You can use it with confidence! Moreover, its graduation ring is tightly locked, with smaller incremental values, ensuring precise and consistent torque output even after multiple uses. This reduces the hassle of frequent adjustments. It is undoubtedly an excellent tool for your work!
- 🔊【𝐋𝐨𝐮𝐝 𝐂𝐥𝐢𝐜𝐤 𝐒𝐨𝐮𝐧𝐝】This torque wrenches has been upgraded to have a louder "Click" sound. We conducted over 25,000 tests to ensure that each product produces a click sound volume of no less than 45dB when the torque value exceeds 34 lbf·ft. When you hear the distinct click sound, it indicates that the preset torque has been reached, signaling you to stop applying force. You no longer need to worry about damaging your mechanical components.
- 💯【𝐔𝐬𝐞𝐫-𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲】Our torque wrench set features a 72-tooth dual-directional ratchet head, allowing for easy operation in both clockwise and counterclockwise directions. It is designed with an adjustable locking ring, making it effortless to adjust the preset torque value. Additionally, it includes a quick-release head design, along with a 1/2" drive 5" long extension bar and 1/2" to 3/8" drive reducer, making it capable of tackling complex repairs even in tight spaces.
- [Cr-V RATCHET HEAD] TICONN torque wrenches are made from hardened Cr-V alloy (Chrome Vanadium Steel) for the best performance and lifespan
- [HIGH ACCURACY] You can count on the inch pound torque wrench for repeated accuracy (±4%). The 45 teeth ratchet wheel is perfect for turning the torque wrench inch pounds in tight spots (8° turn). Choose the right bike torque wrench as you need!
- [EASY TO USE AND STORE] The high-contrast dual unit measurement is easy to read and set your desired torque. The knurled handle will offer non-slip operation. The torque wrench, extension rod, and adapter are well-stored inside the storage case.
- [WIDE APPLICATION] Our torque wrench set can be used in many applications in your daily life such as automobile maintenance, bike & boat repair, firearm assembly, and machinery troubleshooting.
- [TICONN BRAND QUALITY COMMITMENT] We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please contact us. We provide 30-day money back and 12-month warranty. 100% Satisfaction Guarantee for risk-free shopping!
- Includes 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet head drives in both directions and measures torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
Last update on 2024-06-08 / Affiliate links / Images from Amazon Product Advertising API
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Bulletin Number: 12-248-23; Date: 05/16/23 Page 1 of 4 SERVICE INFORMATION BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 12-248-23 DATE: 05/16/23 APPLICABILITY: 2020MY Legacy & Outback 2019MY Forester SUBJECT: Rattle-Type Sound From B-Pillar Area INTRODUCTION: This Service Information Bulletin announces the repair procedure developed to address rattle-type sounds heard from the left and/or right B-Pillar area. If this sound is duplicated, please perform the repair procedure outlined below to the affected side(s). SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. STEP 1: Confirm the rattle can be duplicated by performing a road test and/or tapping the B-Pillar area with your hand. STEP 2: Refer to the applicable Service Manual and review: General Description > Repair Contents > Action required before & after Battery Disconnect. Additionally, record any stored seat position(s) before proceeding. Relearn any seat position memory after work is complete. If the power rear gate (PRG) height has been customized, that position must also be noted and relearned. CAREFULLY disconnect the ground terminal from the battery sensor. STEP 3: Remove the rear assist grip handle. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2023 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-248-23; Date: 05/16/23 Page 2 of 4 Continued… STEP 4: Detach the weatherstrip and CAREFULLY pull down the headliner to gain access to the curtain air bag inflator. STEP 5: Inspect the affected air bag curtain bolts for looseness and the mounting bracket for any signs of play. If looseness is found proceed to STEP 7. If no looseness is found, remove the affected curtain air bag inflator bolts then proceed to STEP 6. NOTE: Muting the noise by pressing the bracketing with you finger can be useful when confirming the rattle-type sound source. STEP 6: Clean the mounting brackets with a soft cloth and inspect the brackets for any burrs or rough spots. If found, even out with a light grit sandpaper or emery cloth (100-210 grit for deburring and 400-600 grit for finishing) and then clean the brackets. Bulletin Number: 12-248-23; Date: 05/16/23 Page 3 of 4 Continued… STEP 7: Reinstall the curtain air bag mounting bolts and torque to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.). NOTE: Depending on the type of torque wrench being used a torque adapter may be required. If a torque adapter is used, the calculation formula supplied below MUST be applied. EXAMPLE: Snap-on® FRDHM10 Torque Adapter Calculation Formula: T = L / (100 mm (3.94) + L) X 7.5Nm (5.5ft.-lbs. or 66inch-lbs.). STEP 8: Reinstall all removed parts in the reverse order of disassembly. STEP 9: Reconnect the ground cable terminal to the battery sensor, torque to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor. STEP 10: Perform a road test and/or tapping the B-Pillar area with your hand to confirm a successful repair. NOTE: Muting the noise by pressing the bracketing with you finger can be useful when confirming the rattle-type sound source. Bulletin Number: 12-248-23; Date: 05/16/23 Page 4 of 4 WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code CURTAIN AIRBAG RATTLE – CHECK & TORQUE, ONE SIDE A820-471 0.4H URA-23 CURTAIN AIRBAG RATTLE – CHECK & TORQUE, BOTH SIDES A820-472 0.6H IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
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