November 9, 2023 NHTSA CAMPAIGN NUMBER: 23V754000
Front Driveshaft Assemblies May Crack and Break
A broken driveshaft can cause a loss of drive power while driving or vehicle rollaway when the vehicle is in park without the parking brake engaged. Either of these scenarios can increase the risk of a crash.
NHTSA Campaign Number: 23V754
Manufacturer Subaru of America, Inc.
Components POWER TRAIN
Potential Number of Units Affected 3,732
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek, Impreza, 2023-2024 Forester, and 2023 WRX vehicles. The front driveshaft assemblies’ outer race may develop cracks and break.
Remedy
Dealers will inspect and replace the left and right front driveshafts as necessary, free of charge. Owner notification letters are expected to be mailed January 8, 2024. Owners may contact Subaru’s customer service at 1-844-373-6614. Subaru’s number for this recall is WRP-23.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Subaru has a Recall
Description of the Defect and Safety Risk
The vehicles included in this recall may be equipped with a front drive shaft assembly with an outer race that could crack, due to improper cooling during the manufacturing process.
Over time, a cracked outer race could break, potentially resulting in loss of motive power. Additionally, if the outer race breaks, the vehicle may roll when parked if the parking brake is not applied. Both conditions increase the risk of a crash.
Remedy
For all potentially affected vehicles, Subaru dealers will inspect the left-hand and right-hand front drive shafts and where necessary, replace them with a new one at no cost to the customer.
Affected Vehicles
A total of 3,732 U.S. vehicles will be included in this recall as listed below. Not all vehicles in the production range listed below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information will be available later today.
Chronology :
August 30, 2023 – The supplier identified quench cracking on the outer diameter of the outer race during magnetic particle inspection. The supplier’s initial findings indicated that there had been no outflow to Subaru.
September 14, 2023 – After a reevaluation of scope, the supplier determined that affected product had been shipped to Subaru. Subaru received information from the supplier indicating a crack on the surface of an outer race of the front drive shaft assembly. Subaru and the supplier initiated a joint study to determine the safety impact of a crack in the outer race.
October 2023 – The supplier presented their findings of the scope of affected parts shipments. Subaru worked with the part supplier to trace the affected parts based on the lot number information.
November 2, 2023 – For the entire population of potentially affected vehicles, Subaru is not aware of any field reports, warranty claims, or VOQs. However, out of an abundance of caution, Subaru decided to conduct a safety recall.
Subaru is not aware of any reports involving accident or injury related to this condition.
5 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | CROSSTREK | 2024 |
SUBARU | FORESTER | 2023-2024 |
SUBARU | IMPREZA | 2024 |
SUBARU | WRX | 2023 |
4 Associated Documents
Recall 573 Report
RCLRPT-23V754-4039.PDF 217.484KB
Recall Acknowledgement
RCAK-23V754-2941.pdf 710.385KB
RCAK-23V754-2941
Manufacturer Notices(to Dealers,etc) – Date: November 16, 2023 UPDATE Safety Recall/STOP SALE: WRP-23 Driveshaft Failure
RCMN-23V754-3259.pdf 576.682KB
RCMN-23V754-3259
Manufacturer Notices(to Dealers,etc) – Date: November 10, 2023 New Safety Recall/STOP SALE: WRP-23 Driveshaft Failure
RCMN-23V754-7419.pdf 575.163KB
RCMN-23V754-7419
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V754&docType=RCL
- Easy to disassemble: Skip the complicated slide hammer puller sets and pry bar tools that can cause damage to your axle, use this CV shaft tool to easily disassemble the CV shaft, saving your time and energy !
- Material: CV Axle Removal Tool Set made of high-strength hardened steel, which has high hardness, high strength, with stable performance and reliable use and longer service life
- Benefits: Better and Safer than Using a Hammer and Bar because the wedge-shaped fork end of the axle Popper applies uniform pressure to both sides of the shaft To ensure safe release (Two piece CV axle popper tool kit ensures fitment for most FWD vehicles)
- Easy installation: Insert the wedge wheel bearing tool between the transaxle case and the axle joint, and the fork head surrounds the axle end, tap the end of the front fork to release the axle shaft. these axle puller tools are simple, yet powerful, Is your essential tool !
- 100% Satisfaction Guarantee: If you're not 100% satisfied with our , please feel free to contact us, simply return it for a full refund in 30 days. Premium Support & 12-Month Warranty.
- APPLICATION: The Ball Joint Press Set Ball Joint Tool / Bushing Removal Tool with 4WD Adapter can effortlessly remove press fit parts including ball joints, U-joints, brake anchor pins, and more on most 2-wheel drive (2WD) and 4-wheel drive (4WD) vehicles without removing the control arm from the vehicle
- MATERIAL: Heavy-duty forged steel with black-oxide finish on adapters for maximum strength and longevity that resists rust and corrosion.
- COMPATIBLITY: The Ball Joint tool compatible with most American domestic and imported 2-wheel drive (2WD) and 4-wheel drive (4WD) cars and light pickup trucks that have press-fit type ball joints
- PACKAGE LIST: It includes: 1x C-frame ball joints press and 1x forcing screw, 2x removal/installation adapter, 2x installing/receiving cup, 1x install cup adapter, 3x receiving tubes.
- PORTABILITY: come with a durable storage case, convenient to collect the tools
- 👍 INCLUSION & COMPATIBILITY — This comes with Marine Tech Tools Driveshaft Ring Nut Wrench. Fits Yamaha 4 & 6 cylinder 4-Stroke 150-300hp 2.8L & 4.2L Outboards
- 👍 WORKS LIKE A CHAMP — Used to remove the lower unit drive shaft retaining ring fast & easy. Replaces Yamaha YB-06674 for removal of Drive Shaft Ring Nut (holds driveshaft into lower unit).
- 👍 BUILT TO LAST — This tool is made of nickel plated steel that provides a combination of corrosion and wear resistance.
- 👍 BUILT & DEVELOPED WITH A MISSION — We are on a mission to support boat owners and mechanics in their boating lifestyle through the tools we create.
- 👍 LIFETIME WARRANTY — As a small business located in Charleston, South Carolina, USA, we take pride in all our tools. They are all built to last, backed with a lifetime warranty.
- 👍 INCLUSION & COMPATIBILITY — This comes with Marine Tech Mercury Bearing Retainer Wrench Replacement 91-43506T. It is used in removing and installing the driveshaft bearing retainer nut (824519-1) on some Mercruiser Sterndrives and Mercury outboard gearcases. This bearing retainer wrench is a replacement for Mercury 91-43506 GLM 90240 Sierra 18-9842.
- 👍 INSTALLS & REMOVES DRIVESHAFT BEARING RETAINER NUTS — You don't need to go to a dealer or marine mechanic to get the job done. This simple DIY tool allows you to install or remove driveshaft bearing retainer nuts like Pro.
- 👍 BUILT TO LAST — This tool is made of nickel plated steel that provides a combination of corrosion and wear resistance.
- 👍 BUILT & DEVELOPED WITH A MISSION — We are on a mission to support boat owners and mechanics in their boating lifestyle through the tools we create like this Bearing Retainer Wrench.
- 👍 LIFETIME WARRANTY — As a small business located in Charleston, South Carolina, USA, we take pride in all our tools. They are all built to last, backed with a lifetime warranty.
- ITEM SPECIFICATIONS: This 2-Piece Axle Popper Set includes a 14-inch fork and a shim for quicker, easier, and safer work on front wheel drive vehicles when you need to break half shafts loose from the transaxle. The fork opening measures 1 7/8 inches. Note: This kit is not suitable for use on all vehicles. Check your vehicle specs to ensure proper fit.
- DESIGN CONSIDERATIONS: The two piece design of this kit means that users have multiple options for the safest and most efficient possible use. Strike the axle popper wedge or use it as a prybar to release the half shaft, and when you need something to fill the gap between the half shaft and transaxle, the included shim is the perfect tool for the job. The forked ends of these tools apply even pressure to both sides of the shaft you're working on for safer use, so it's easy to get the job done.
- APPLICATIONS: Whether you're a diy-er working out of your own home or a professional in a transmission shop, garage, or tire or body shop, this kit will allow you to break half shafts loose from the transaxle on front wheel drive vehicles quickly, easily, and safely thanks to the forked design's even pressure application.
- RELIABLE | EFFECTIVE | EFFICIENT: Users trust ARES to be quality tools. You are backed by our Performance Assurance Limited Lifetime Warranty. If you have any issues with your ARES 2-Piece Axle Popper Kit, simply contact customer service for troubleshooting help, parts, replacement, or refund.
- ASPCA BUSINESS AMBASSADOR: We are proud to be part of the ASPCA Business Ambassador Program. If you have a pet, you realize they are more than a pet, they are part of the family. With your support, we’re proud to help this great organization.
- It is used for removing and installing the driveshaft bearing retainer nut on some Mercruiser sterndrives and Mercury outboard gearcases
- Replaces OE # 91-43506 and GLM # 90240
- Fit for Mercury Mercruiser Gen 1 Gen 2 Mercury 2.0L, 2.4L, 2.5L & All Mercury 3.0 L
- Made of high-quality steel billets
- Feel free to contact me if you have any questions
- [Durable Material] The CV shoe clip tool is made of high-quality metal material, which is sturdy and durable. It will not break during use, and the grip is firm and comfortable. The operation is smooth, and it will not bend or slide. The surface coating can prevent rust, corrosion, and high temperature, providing you with a longer service life.
- [Flexible Adjustment] The jaw opening can be freely adjusted by simply turning the screw. This tool can clamp and tighten bolts, and compress the band clamp, so that you can tighten the end of the clamp as much as possible before clamping it to the optimal and tightest hole.
- [Easy to Ue] Crimp the CV dust boot clamp, then turn the screw to push the crimper into place. It is recommended to soak it in some CLP or similar anti-corrosion/lubricating oil before use, as this will prolong its service life and prevent screw adhesion. Just make sure to wipe off excess dirt, so that it won't accumulate over time.
- [Features] The drive shaft clamping tool is perfectly designed to help you quickly and non-destructive remove and install the locking strap on the dust cover. This CV dust jacket clamp tool is very suitable for repairs with limited space. Most new cars have very little space, but you can operate this tool on a loose dust jacket clamp and tighten it. This CV shaft dust cover clip allows you to quickly tighten loose dust cover clips without removing the transmission shaft from the vehicle.
- [Applicable] The size and structure of the CV dust cover clamp disassembly tool meet the requirements of most car models, and can perfectly remove and close the locking strap of the shaft dust cover. The universal hose clamp removal tool is very practical and is also suitable for installing and removing ear type hose clamps on fuel systems, cooling systems, and vacuum systems.
- APPLICATION: The drive shaft bearing retainer wrench tool compatible with Mercruiser Alpha One Gen 1 Gen 2 MR Mercury 2.0L 2.4L 2.5L without preloaded pin All Mercury 3.0L.
- FUNCTION: Remove and install the threaded bearing retainer on Alpha sterndrives and outboards, for use with Mercruiser Sterndrives and Mercury outboard gearcases.
- REPLACE FOR: Replace for 90240, 9-79807, 91-43506T, 91-43506, 18-9842.
- MATERIAL: The driveshaft bearing retainer removal and installer wrench tool is made of nickel-plated steel that provides corrosion and wear resistance, sturdy and durable.
- Satisfaction Guarantee: 100% satisfaction guarantee. Please feel free to contact us if you have any questions about our product.
Last update on 2023-11-28 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-754 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Subaru of America, Inc. Submission Date : NOV 09, 2023 NHTSA Recall No. : 23V-754 Manufacturer Recall No. : WRP-23 Manufacturer Information : Manufacturer Name : Subaru of America, Inc. Address : One Subaru Drive Camden NJ 08103 Company phone : 844-373-6614 Population : Number of potentially involved : 3,732 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2024-2024 Subaru Crosstrek Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : -Description of the issue: The affected vehicles may be equipped with a front drive shaft assembly with an outer race that could crack. -The basis for how the recall population was determined: Vehicles potentially equipped with the affected front drive shaft assemblies were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles equipped with properly manufactured front drive shaft assemblies are not affected. The recall population includes certain 2024 model year Crosstrek vehicles. The number of potentially affected Crosstrek vehicles is 2,835. Production Dates : SEP 05, 2023 – SEP 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-754 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2024-2024 Subaru Impreza Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : -Description of the issue: The affected vehicles may be equipped with a front drive shaft assembly with an outer race that could crack. -The basis for how the recall population was determined: Vehicles potentially equipped with the affected front drive shaft assemblies were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles equipped with properly manufactured front drive shaft assemblies are not affected. The recall population includes certain 2024 model year Impreza vehicles. The number of potentially affected Impreza vehicles is 156. Production Dates : SEP 06, 2023 – SEP 07, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2023-2024 Subaru Forester Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : -Description of the issue: The affected vehicles may be equipped with a front drive shaft assembly with an outer race that could crack. -The basis for how the recall population was determined: Vehicles potentially equipped with the affected front drive shaft assemblies were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles equipped with properly manufactured front drive shaft assemblies are not affected. The recall population includes certain 2023 and 2024 model year Forester vehicles. The number of potentially affected Forester vehicles is 328. Production Dates : SEP 04, 2023 – SEP 14, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-754 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2023-2023 Subaru WRX Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : -Description of the issue: The affected vehicles may be equipped with a front drive shaft assembly with an outer race that could crack. -The basis for how the recall population was determined: Vehicles potentially equipped with the affected front drive shaft assemblies were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles equipped with properly manufactured front drive shaft assemblies are not affected. The recall population includes certain 2023 model year WRX vehicles. The number of potentially affected WRX vehicles is 413. Production Dates : SEP 01, 2023 – SEP 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Cracks may occur in the outer race of the front drive shaft assemblies. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Over time, a cracked outer race could break, potentially resulting in loss of motive power. Additionally, if the outer race breaks, the vehicle may roll when parked if the parking brake is not applied. Both conditions increase the risk of a crash. Description of the Cause : A hole in a water pipe caused a reduction in the flow rate of cooling water around the outer race during the heat treatment process on the supplier’s manufacturing line, resulting in improper cooling to the inner surface of the race and causing quench cracking to the outer surface of the race. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 23V-754 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : DRIVE SHAFT AY Component Description : Drive Shaft Assy Component Part Number : 28321FN000 Component Name 2 : DRIVE SHAFT AY Component Description : Drive Shaft Assy Component Part Number : 28321FN030 Component Name 3 : DRIVE SHAFT AY Component Description : Drive Shaft Assy Component Part Number : 28321SJ010 Component Name 4 : DRIVE SHAFT AY Component Description : Drive Shaft Assy Component Part Number : 28321VC020 Supplier Identification : Component Manufacturer Name : NTN Corporation Address : 1578 Higashikaizuka, Iwata Shizuoka Foreign States 438-0037 Country : Japan Chronology : August 30, 2023 – The supplier identified quench cracking on the outer diameter of the outer race during magnetic particle inspection. The supplier’s initial findings indicated that there had been no outflow to Subaru. September 14, 2023 – After a reevaluation of scope, the supplier determined that affected product had been shipped to Subaru. Subaru received information from the supplier indicating a crack on the surface of an outer race of the front drive shaft assembly. Subaru and the supplier initiated a joint study to determine the safety impact of a crack in the outer race. Part 573 Safety Recall Report 23V-754 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 October 2023 – The supplier presented their findings of the scope of affected parts shipments. Subaru worked with the part supplier to trace the affected parts based on the lot number information. November 2, 2023 – For the entire population of potentially affected vehicles, Subaru is not aware of any field reports, warranty claims, or VOQs. However, out of an abundance of caution, Subaru decided to conduct a safety recall. Subaru is not aware of any reports involving accident or injury related to this condition. Description of Remedy : Description of Remedy Program : For all potentially affected vehicles, Subaru dealers will inspect the lefthand and right-hand front drive shafts and where necessary, replace them with a new one. Subaru will provide reimbursement to owners for repairs according to the general plan submitted in May 2022. How Remedy Component Differs from Recalled Component : The replacement drive shaft assemblies were assembled with outer races that received the appropriate cooling during the manufacturing process. Identify How/When Recall Condition was Corrected in Production : The supplier repaired the cooling water pipe on September 1, 2023. Recall Schedule : Description of Recall Schedule : Dealer notification is expected to occur by November 10, 2023 Owner notification is scheduled to begin on or about January 8, 2024 Planned Dealer Notification Date : NOV 10, 2023 – NOV 10, 2023 Planned Owner Notification Date : JAN 08, 2024 – JAN 08, 2024 * NR – Not Reported
**************************************************************************************************************
Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: November 10, 2023 New Safety Recall/STOP SALE: WRP-23 Driveshaft Failure Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2023 model year WRX vehicles, certain 2024 model year Crosstrek and Impreza vehicles, and certain 2023-2024 model year Forester vehicles. Description of the Defect and Safety Risk The vehicles included in this recall may be equipped with a front drive shaft assembly with an outer race that could crack, due to improper cooling during the manufacturing process. Over time, a cracked outer race could break, potentially resulting in loss of motive power. Additionally, if the outer race breaks, the vehicle may roll when parked if the parking brake is not applied. Both conditions increase the risk of a crash. Remedy For all potentially affected vehicles, Subaru dealers will inspect the left-hand and right-hand front drive shafts and where necessary, replace them with a new one at no cost to the customer. Affected Vehicles A total of 3,732 U.S. vehicles will be included in this recall as listed below. Not all vehicles in the production range listed below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information will be available later today. Model Year Carline Production Date Range 2023 WRX 9/1/2023 – 9/13/2023 2024 Crosstrek 9/5/2023 – 9/13/2023 2024 Impreza 9/6/2023 – 9/7/2023 2023-2024 Forester 9/4/2023 – 9/14/2023 Please be advised that the parts supply for this recall is not yet available. Therefore, the WRP23 recall coverage status for the affected VINs will be ‘Open-Remedy not yet available’ until the parts are available. We expect parts to be available in December, at which time the VIN status will be updated to allow repairs to begin. Retailers will be notified when this update occurs. Retailer Responsibility Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Service, Parts, and Claim Instructions For stop sale units affected by this recall, please refer to the lot number inspection procedure included at the end of this announcement. If an affected lot number is found during the inspection, the vehicle is to be held under the stop sale until remedy parts are available. Retailers will be advised when parts are available. Once parts are available, please refer to the WRP-23 Product Campaign Bulletin on STIS for detailed service, parts, and claim instructions. Owner Notification Subaru will notify affected vehicle owners by first class mail within 60 days. Retailers will be advised when owner notification is scheduled. STOP SALE UNITS: LOT NUMBER INSPECTION PROCEDURE PRIOR TO PARTS AVAILABILITY The vehicles included in this recall may be equipped with a front drive shaft assembly with an outer race (shown below) that could crack, due to improper cooling during the manufacturing process. Over time, a cracked outer race could break, potentially resulting in loss of motive power. Additionally, if the outer race breaks, the vehicle may roll when parked if the parking brake is not applied. Both conditions increase the risk of a crash. For stop sale vehicles only, Subaru retailers should inspect the front drive shaft lot numbers. If the affected lot number is found, the vehicle is to remain on HOLD under this stop sale until recall remedy parts are available. A future announcement will be made when parts are available. SERVICE PROCEDURE FLOWCHART: No (Vehicle is not affected) Yes (Vehicle is affected) Yes (Vehicle is affected) End End Is the VIN in the affected VIN list? Confirm the lot number engraving type. Confirm the lot number engraving type. Is 2 Is 2–digit number engraved in the axis direction?digit number engraved in the axis direction? The vehicle is to be placed on HOLD The vehicle is to be placed on HOLD under Stop Sale under further notice. under Stop Sale under further notice. Record the lot numbers on the repair order. Record the lot numbers on the repair order. Yes Yes Yes Yes No No No No Inspect if the lot number is either of the following 2-digit numbers. Is the number either “71”, “73”, or “75”? NTN NTN 7 733 LOT NUMBER INSPECTION PROCEDURE: STEP 1: Lift the vehicle according to the lift manufacturer’s instructions. STEP 2: Rotate the left/right front wheel to find the 2-Line engraving located on both the left and right outer race portions of the inner drive shaft joints. CAUTIONS: • There are three engraves on the drive shaft outer race. One is the lot number, and the others are NOT lot numbers. The lot number engraving is shown in the images below. • SLOWLY rotate the wheel to find the lot number. Remove and dust and/or dirt using a clean cloth to make the numbers more visible. A flashlight will also aid in the reading. STEP 3: Confirm the lot number engraving type and read the lot number. See the tables below for further detail. STEP 4: Do any of the drive shafts require replacement? YES: The vehicle should remain on HOLD under Stop Sale until remedy parts are available. No claim should be submitted until the affected driveshaft(s) are replaced. NO: The procedure is complete. Record the lot numbers and include them in the repair order notes, and submit an ‘RC’ claim for inspection only. SERVICE PROGRAM IDENTIFICATION LABEL: If the inspection shows that both the LH and RH front driveshaft lot numbers are OK, type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. CLAIM REIMBURSEMENT AND ENTRY PROCEDURES: If the inspection shows that one or both of the front driveshafts contain an affected lot number (71, 73, or 75), the vehicle should remain on hold under this stop sale until remedy parts are available. DO NOT SUBMIT A CLAIM UNTIL THE AFFECTED DRIVESHAFT(S) ARE REPLACED. Further repair, parts, and claim instructions will be included in the WRP-23 Product Campaign Bulletin once remedy parts are available. If the inspection shows that both the LH and RH front driveshaft lot numbers are OK, credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through subarunet.com. Labor Description Labor Operation # Labor Time Fail Code INSPECTION ONLY OF DRIVESHAFTS (only if both the LH and RH driveshaft lot numbers are OK) A121-300 0.3 WRP-23 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. WRP-23
**************************************************************************************************************
Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: November 16, 2023 UPDATE Safety Recall/STOP SALE: WRP-23 Driveshaft Failure Please be advised that the inspection procedures listed in this announcement may be used for affected SSLP units, in addition to the stop sale units affected by this recall, prior to parts availability. If an affected lot number is found, the vehicle is to remain on HOLD until recall remedy parts are available. Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2023 model year WRX vehicles, certain 2024 model year Crosstrek and Impreza vehicles, and certain 2023-2024 model year Forester vehicles. Description of the Defect and Safety Risk The vehicles included in this recall may be equipped with a front drive shaft assembly with an outer race that could crack, due to improper cooling during the manufacturing process. Over time, a cracked outer race could break, potentially resulting in loss of motive power. Additionally, if the outer race breaks, the vehicle may roll when parked if the parking brake is not applied. Both conditions increase the risk of a crash. Remedy For all potentially affected vehicles, Subaru dealers will inspect the left-hand and right-hand front drive shafts and where necessary, replace them with a new one at no cost to the customer. Affected Vehicles A total of 3,732 U.S. vehicles will be included in this recall as listed below. Not all vehicles in the production range listed below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information will be available later today. Model Year Carline Production Date Range 2023 WRX 9/1/2023 – 9/13/2023 2024 Crosstrek 9/5/2023 – 9/13/2023 2024 Impreza 9/6/2023 – 9/7/2023 2023-2024 Forester 9/4/2023 – 9/14/2023 Please be advised that the parts supply for this recall is not yet available. Therefore, the WRP23 recall coverage status for the affected VINs will be ‘Open-Remedy not yet available’ until the parts are available. We expect parts to be available in December, at which time the VIN status will be updated to allow repairs to begin. Retailers will be notified when this update occurs. Retailer Responsibility Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Service, Parts, and Claim Instructions For stop sale and SSLP units affected by this recall, please refer to the lot number inspection procedure included at the end of this announcement. If an affected lot number is found during the inspection, the vehicle is to be held under the stop sale until remedy parts are available. Retailers will be advised when parts are available. Once parts are available, please refer to the WRP-23 Product Campaign Bulletin on STIS for detailed service, parts, and claim instructions. Owner Notification Subaru will notify affected vehicle owners by first class mail within 60 days. Retailers will be advised when owner notification is scheduled. STOP SALE & SSLP UNITS: LOT NUMBER INSPECTION PROCEDURE PRIOR TO PARTS AVAILABILITY The vehicles included in this recall may be equipped with a front drive shaft assembly with an outer race (shown below) that could crack, due to improper cooling during the manufacturing process. Over time, a cracked outer race could break, potentially resulting in loss of motive power. Additionally, if the outer race breaks, the vehicle may roll when parked if the parking brake is not applied. Both conditions increase the risk of a crash. For stop sale and SSLP vehicles only, Subaru retailers should inspect the front drive shaft lot numbers. If the affected lot number is found, the vehicle is to remain on HOLD under this stop sale until recall remedy parts are available. A future announcement will be made when parts are available. SERVICE PROCEDURE FLOWCHART: No (Vehicle is not affected) Yes (Vehicle is affected) Yes (Vehicle is affected) End End Is the VIN in the affected VIN list? Confirm the lot number engraving type. Confirm the lot number engraving type. Is 2 Is 2–digit number engraved in the axis direction?digit number engraved in the axis direction? The vehicle is to be placed on HOLD The vehicle is to be placed on HOLD under Stop Sale under further notice. under Stop Sale under further notice. Record the lot numbers on the repair order. Record the lot numbers on the repair order. Yes Yes Yes Yes No No No No Inspect if the lot number is either of the following 2-digit numbers. Is the number either “71”, “73”, or “75”? NTN NTN 7 733 LOT NUMBER INSPECTION PROCEDURE: STEP 1: Lift the vehicle according to the lift manufacturer’s instructions. STEP 2: Rotate the left/right front wheel to find the 2-Line engraving located on both the left and right outer race portions of the inner drive shaft joints. CAUTIONS: • There are three engraves on the drive shaft outer race. One is the lot number, and the others are NOT lot numbers. The lot number engraving is shown in the images below. • SLOWLY rotate the wheel to find the lot number. Remove and dust and/or dirt using a clean cloth to make the numbers more visible. A flashlight will also aid in the reading. STEP 3: Confirm the lot number engraving type and read the lot number. See the tables below for further detail. STEP 4: Do any of the drive shafts require replacement? YES: The vehicle should remain on HOLD under Stop Sale until remedy parts are available. No claim should be submitted until the affected driveshaft(s) are replaced. NO: The procedure is complete. Record the lot numbers and include them in the repair order notes, and submit an ‘RC’ claim for inspection only. SERVICE PROGRAM IDENTIFICATION LABEL: If the inspection shows that both the LH and RH front driveshaft lot numbers are OK, type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. CLAIM REIMBURSEMENT AND ENTRY PROCEDURES: If the inspection shows that one or both of the front driveshafts contain an affected lot number (71, 73, or 75), the vehicle should remain on hold under this stop sale until remedy parts are available. DO NOT SUBMIT A CLAIM UNTIL THE AFFECTED DRIVESHAFT(S) ARE REPLACED. Further repair, parts, and claim instructions will be included in the WRP-23 Product Campaign Bulletin once remedy parts are available. If the inspection shows that both the LH and RH front driveshaft lot numbers are OK, credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through subarunet.com. Labor Description Labor Operation # Labor Time Fail Code INSPECTION ONLY OF DRIVESHAFTS (only if both the LH and RH driveshaft lot numbers are OK) A121-300 0.3 WRP-23 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. WRP-23
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END