Gen1 Telematics DCM Replacement for continued operation post-3G Sunset – 2016-2018 Subaru

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NHTSA ID Number: 10208659 Manufacturer Communication Number: 15-291-22 Summary Going forward when a customer’s vehicle is equipped with a DCM that does not have Software version ID DCM_06.00.17_20190816 installed and they wish to subscribe to Starlink Telematics Service, the DCM must be replaced.   INTRODUCTION: The Gen1 STARLINK subscribers complimentary Data Communication Module (DCM) update period has … Read more

WQZ-61 Telematics System Data Communication Module (DCM) Reprogramming – 2016 Subaru Forester, Impreza, Crosstrek, Legacy, & Outback

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NHTSA ID Number: 10189671 Manufacturer Communication Number: WQZ-61R Summary Subaru of America, Inc. (Subaru) is initiating a service program for certain 2016 model year Forester, Impreza, Crosstrek, Legacy, and Outback vehicles equipped with Telematics (STARLINK). Subaru has determined that vehicles affected by this Service Program require reprogramming of the Telematics System Data Communications Module (DCM).   NUMBER: … Read more

Servicing and Claim Submission Requirements for STARLINK Diagnosis and Repair Involving the Data Communication Module (DCM) – 2017-2021 Subaru

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NHTSA ID Number: 10201806 Manufacturer Communication Number: 15-195-16R Summary This bulletin provides important information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DCM) along with a new claim submission requirement.     NUMBER: 15-195-16R DATE: 04/28/20 REVISED: 09/22/21   INTRODUCTION This Service Information bulletin provides IMPORTANT information regarding diagnosis and replacement (when … Read more